1. All rights reserved. © 2013 Documill Slide 1
Documill Discovery
Search Requirements for Social Intranet
23.05.2013
Terho laakso
www.documill.com

2. All rights reserved. © 2013 Documill Slide 2
About Documill
 We are an independent software
vendor (ISV) whose solutions
enable browser-based viewing of
multi-page documents.
 Our competencies are in server-
side enterprise document
processing and search.
 Documill is headquartered in
Finland, Europe.

3. All rights reserved. © 2013 Documill Slide 3
How do I find the needed piece of information
and get the job done on time and budget?
The amount of data
doubles every 18
months.
Most of the new
data is part of
communication*(*IDC)
Most time consuming activities for a knowledge worker:
1. E-mail (13 h/week)
2. Searching for information (9 h/week)
3. Communication and collaboration (6,5 h/week)* (*IDC)
Half of the
information workers
spend more than an
hour a day searching
for information*
(*Forrester)
Happy employees drive
your bottom line result:
33% higher profitability
43% more productivity
37% higher sales
300% more innovation
51% lower retention
66% decrease in sick leave
* http://www.fastcompany.com

4. All rights reserved. © 2013 Documill Slide 4
How much money does it cost?
ROI for the new Search
Number of Knowledge Workers 50
Average monthly salary of an employee 3 400 €
Hourly cost 34 €
Improvement area Hours/Week Annual Cost
Search content 5 378 000 €
Recreate content when not found 2 151 200 €
Reformatting existing documents 2 151 200 €
Total cost 680 400 €
Improvement and annual savings scenarios 15 % 102 060 €
25 % 170 100 €

5. All rights reserved. © 2013 Documill Slide 5
Organization Business value Key viability question
Sales High if it drives opportunities and
ability to close seals
How does it drive
performance and
compensation?
Marketing High if it enables development and
reuse of materials
Can marketing drive new
work styles across the
organization?
Product
Development
High if it emerges and refines
collective intelligence
How open they are for
external input?
Customer and Field
Service
High if it enables access to
scattered information and
expertise
Can you align new tools
with existing processes
and technology?
Human Resources Medium if not applicable in
specific processes like reviews
Can you change your ERP
driven HR processes?
Production Low if not applicable in specific
processes like exception handling
Can you align new tools
with existing processes
and technology?
Who would benefit most from the social tools?
(Forrester 2012 Mapping The Value of Social Business and Collaboration)

6. All rights reserved. © 2013 Documill Slide 6
Case Kärkimedia - Better access to the sales material

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Case Kärkimedia – Action based content discovery

8. All rights reserved. © 2013 Documill Slide 8
Requirements for the new search:
1. Connect social data with enterprise content
2. Foster collaboration inside organisation and help to discover expertise
3. One set of results from which you consume and take actions on the content
4. Conversational search with sorting and filtering options
5. Enforce the access rights of all source systems
6. Flexibility to meet company specific needs like localization and extendibility
Requirements for the new search
Chasing the "Google experience" is not sufficient.
You need to emphasise search features that
allow for better collaboration, application
development, and innovative means of finding
and working with content.
Gartner 2013 Enterprise Search Magic Quadrant

9. All rights reserved. © 2013 Documill Slide 9
An user interface example