1. Amir Hakim
12b Glover Street
Birmingham
B9 4EP
Tel: 07581 237950
Email: ahakim201293@yahoo.com
Profile:
An excellent customer service skills and administrative ability. Committed to putting
the customer first, ensuring they have a positive view of the organisation.security
officer with SIA door supervisor and CCTVqualifications and experience. Has data
entry and logbook recording skills. Looking to further a career in the security or
related industries.
Key Skills:
 Experienced in Customer Service, Security Officer and Data entry.
 Excellent IT skills: MS Office (Word, Excel, Access,Outlook,Twitter, Facebook)able to
adapt new tools when necessary.
 Excellent problem solving skills: Able to break down complex problems into
simple solutions for the customer.
 Effective communications skills with a wide range of diverse customers.
 Ability to understand and interpret complex information to provide clear
explanations to the customer.
 Well organized, with good attention to detail.
 Good general administration and record keeping skills.
 Full clean UK driving licence.
Training and Qualifications
 Bachelor of Arts
 ITQ NVQ Level 2
 Maths Level 2 OCR
 English Literacy Level 1
 SIA Badge - Front line Door Supervisor.
 SIA Badge - Front line CCTV Operative.
 Advanced Physical Intervention Training.
 First Aid course ( 3 Days ).
 Fire Marshal course
 Stewarding course.
Employment Details:
01/10/2015 to 30/01/2016 (Christmas recruitment) SecurityOfficer: GR8 / Mail box,
Birmingham City Centre:
Greeting, guiding and assisting customers for their enquiries. Preventing unauthorised
access. Providing assistance for disabled customers. CCTVmonitoring. Core check for Fire,
Health & Safety and routine patrols. Use hand held radio to contact ground officers to check
and solve issues by physically. Keeping and updating of record books and logs. Reporting
faults and defects through appropriate channels. Report to shift Manager.

2. 28/05/2013 to 20/07/2015 Security Officer / Concierge Extra Personnel / BCC Central
Control Hub
Managing all aspects of front of house concierge office . Greeting, guiding and assisting
customers for their enquiries. Preventing unauthorised access.Providing assistance for
disabled customers.CCTVmonitoring. Fire, Health & Safety and routine patrols. Use hand
held radio to contact ground officers to check and solve issues by physically. Keeping and
updating of record books and logs. Reporting faults and defects through appropriate
channels. Answering telephone calls and emails and logging of messages. Manage all
aspects front of concierge office.
01/10/2012 to 27/05/2013Security Officer Birmingham New Street (Voluntary)
Maintaining safe and secure environment for customers, employees and
employers.Providing proper directions to customers for their intended flat form, Ticket office,
concourse area, toilet locations.Providing help to disabled customers and those with heavy
luggage.Preventing unauthorized access. Making sure customers feel they have been dealt
professionally, correctly and pleasantly. Reporting suspicious behaviours and
packages.Paying attention to emergency procedure and evacuation.
01/12/2011 to 30/09/2012Store DetectiveAL Halal Supermarket (Voluntary)
Maintaining safe and secure environment for customers and employers by patrolling and
monitoring premises and personnel.Considering ASCON.Conducting patrols and personal
searches when authorized. Apprehend and detain persons acting dishonestly. Ensure all
Health and Safety policies are adhered to. Prevents losses and damage by reporting
irregularities.Monitoring violators of policy and procedures. Report writing and maintain log
book.
01/06/2009 to 30/11/2011SurveyorGreen Home Energy
Delivering first class customer service, door to door.Making a good initial impression. Being
polite and showing that we are willing to assist customers. Find out how we can help the
customers and decide on the best course of action. Explaining the advantages of solar
energy, loft insulation and cavity wall insulation.Taking correct measurements. Completing
all required documentation with customer signature. Place order to company.
01/11/2005 to 31/05/2009Sales AssistantParjatan Travel Group
Arranging meetings, answering the telephone, data preparation, data entry.Collection and
distribution of materials and being on post duty.Responding to customer enquiries, booking
& selling air tickets. Co-ordinating with customer’s service agent for send& receive money as
customers requirement. Typing 50+wpm and report to manager.
Interests and Hobbies
In my spare time I enjoy playing volleyball, reading newspapers and books and watching
movies. I also enjoy swimming as it helps me keep fit and live a healthy life.