Mobile enterprise content management solutions: intro & market overview.

1. Mobile Content Management
20/09/2012 – Damien Dewitte

2. Mobile Content Management
Setting the scene - Market overview
Damien Dewitte
Lead ECM consultant
2.

3. Contents
Introduction Case Study
Market
App demo’s
Overview
3.

4. are in use…
By
the end
of 2014, the
installed base
of devices based on
new lightweight mobile
operating systems like Apple
iOS, Google Android and Microsoft
Windows 8 will exceed the total installed
base of all PC-based systems.
4.

5. Devices: Evolution & Fragmentation
5.

6. Gartner’s Top 10 Business
Applications for Tablets
6.

7. Meanwhile …
Popular (small) Business Apps
Organizers: Evernote
CRM: Salesforce
Social Networks: Linkedin
Enterprise Social Networks: Yammer, Chatter, …
E-mail
Calendaring
Instant Messaging / Conferencing: Skype, Gtalk
File Sharing & Synchronization: Dropbox
Document Collaboration: Google Drive
7.

8. Introducing shadow IT
Documents
8.

9. One of the primary driving factors
behind an organization developing
an ECM strategy is the need to
get critical business information
into the hands of the right people
at the right time.
9.

10. ECM context
Enterprise Content Management (ECM) is the strategies,
methods and tools used to capture, manage, store,
preserve, and deliver content and documents related to
organizational processes. ECM tools and strategies allow the
management of an organization's unstructured information,
wherever that information exists. (aiim.org)
10.

11. Mobile on the ECM Roadmap
11.

12. AIIM Survey 2012
Mobile:
67% of respondents consider mobile technologies to be important or
extremely important to improving their business processes. 31%
consider tablets to be more important than smartphones, with
24% seeing smartphones as more important.
Whilst two-thirds acknowledge the importance, over three-quarters
have made no progress towards mobile-enabling their business
processes. 20% have sound security reasons, 32% have evaluated
but not made a move, and 24% haven’t even thought about it.
76% have no mobile access to their DM/ECM system. 5% rely on
non-optimized browser pages. Only 7% have dedicated apps.
45% of respondents suggest a 33% or more improvement in
productivity if field-based or travelling staff were able to connect
to back office processes.
45% of respondents consider that the speed of response to
customers, suppliers, citizens or staff would be improved by three-
times or more by the use of mobile information access, process
interaction, and local capture.
12.

13. AIIM Survey 2012
13.

14. AIIM Survey 2012
Governance:
Only 30% of organizations have effective rules and policies regarding
the security of data on company-issued mobile devices and on
personal mobile devices. 70% have rules but only 30% of respondents
feel they are being actively used and enforced.
Cloud:
Half of responding organizations would consider adopting a 3rd party or
Government cloud system for active content management, although
most (35%) are waiting for security and reliability to mature.
Strategically, 11% would go fully cloud-based for their ECM,
whereas 14% would look to a mixed on-premise and off-premise
system.
14.

15. Mobile Documents: Use Cases
• Manuals for technical staff (in the field)
• Documents in a collaborative context (on the
Read road, in a meeting)
• Critical business updates (in the field, on the
road, in a meeting)
• …
• Submit expense notes and scanned receipts (on
the road)
Capture • Submit results from expertise (in the field)
• (Pre-)fill order forms and contracts (in the field)
• …
• Document approvals (on the road, in the office)
• Co-work on documents in progress (on the
Interact road, in the office)
• Comment or Annotate on Documents (on the
road, in the office)
• …
15.

16. How?
16.

17. How to make documents mobile-
accessible?
Mobile Apps: Go shopping
Mobile Apps: Build your own
Mobile Web Application: Web-enable your DMS for mobile
devices
17.

18. Mobile Apps or Web Apps?
The same story again
18.

19. Evaluate solutions
Businesses must evaluate mobile apps based on
functionality & business process integration
user factors
system integration, management & security
application architecture
vendor viability
19.

20. Case Study:
Amplexor Mobile
20.

21. Amplexor Mobile Project: Goals
Exchange of expertise, “lab” feeling
Allow every Amplexor consultant to contribute
Deliver a mobile application which connects to the internal
network
…and which is useful
21.

22. Amplexor Mobile: Looking for the
killer app
Brainstorm:
Access project documentation while out of office?
Our laptops already do that
Besides, plenty of apps in the marketplace can do that
Timetracking while on the road?
Our timetracking system will come with an app soon enough
Read the company news?
Not very sexy
…
22.

23. Amplexor Mobile: Looking for the
killer app
Winners:
Mobile Who is Who
New colleagues join every month  Put a face on a name
Gives a challenge for connecting to internal systems
Instant meeting room booking
For ad hoc meetings, discover which meeting room is available until
when, and book instantly
Improves efficiency of project teams
23.

24. Amplexor Mobile: Brain breakers
Mobile App or Mobile Web App?
Security considerations
Open architecture, allowing to “plug in” new applications and
data sources in the future
Off-line capabilities
24.

25. 25.

26. Amplexor Mobile: Solution
Web Application:
Front-end: HTML5, CSS3, jQuery Mobile
Middle layer: Java web application
Data exchange with internal systems (Sharepoint, …): Web Services
Derive native mobile apps versions, using Phonegap
26.

27. 27.

28. ECM Apps - Market Overview
28.

29. Two faces of the ECM Marketplace
“Traditional” (On-Premise) ECM Vendors
Typical Cloud/SaaS Vendors
29.

30. New flavors of ECM
Hybrid Systems
Traditional ECM Vendors “cloudified”
30.

31. Cloud to Mobile
31.

32. 32.

33. A word on CMIS
The Content Management Interoperability Services (CMIS)
standard defines a domain model and Web Services that
can be used by applications to work with one or more
Content Management repositories/systems.
33.

34. Androis CMIS Browser
34.

35. And more Mobile ECM App or
Solution Vendors
35.

36. Solutions for Sharepoint
36.

37. Shareplus
37.

38. Shareplus
38.

39. Colligo Briefcase
39.

40. Colligo Briefcase
40.

41. Microsoft – Windows 8
41.

42. Microsoft - Windows 8
Synchronization with Microsoft Sharepoint Workspace
Mobile
42.

43. 43.

44. Mdox
Control Mobile Lifetime
Control Export of Documents
Automatic Sync
44.

45. Solutions for Alfresco
45.

46. Alfresco Mobile
(Coming soon) 46.

47. Alfresco Mobile
47.

48. Solutions for EMC Documentum
48.

49. EMC Documentum Mobile
49.

50. EMC Documentum Mobile
50.

51. EMC Documentum Mobile
51.

52. Portals
52.

53. More Apps
to put in the shopping Basket
53.

54. Capture: Text processing
54.

55. Capture: Scanning
55.

56. Capture: Forms
E.g. Colligo support for Infopath forms
56.

57. Capture: Annotations
GoodReader
iAnnotate
ezPDFReader
…
57.

58. Wrap up
Mobile access to documents may be achieved through:
Native Apps (still a brand new ecosystem though)
Web Apps (“portals”)
Mobile access is easy
Authentication and Security might be the biggest challenge (cfr next
speaker)
ECM tools have been out there for years. Mobile Apps to
access these ECM systems might lack features we would
expect (check-in/check-out, easy updating of documents,
full-text search against the repository, …)
58.

59. Thank you!
59.