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Business Model
and
Customer Flow
Why do you
need a
business model?
What is a
business model?
<The Basic
Concept>
Key Partners Key Activities
Key
Resources
Value
Propositions
Relationships Customer
Segments
Cost Structure Revenue Streams
Channels
IJ, OJ
LEAD
Key Partners Key Activities
Key
Resources
Value
Propositions
Relationships Customer
Segments
Cost Structure Revenue Streams
Channels
Stakeholders
EPs
Students
LDM
Cross-culture
Network
Network
Systems
Stakeholders
EPs
Students
Social Media
Friends
Colleagues
Students
Start-Ups
(Youth)
Investment on Members
CRM
Partnerships
Program Fees
Partnership Revenues
IJ, OJ
LEAD
Key Partners Key Activities
Key
Resources
Value
Propositions
Relationships Customer
Segments
Cost Structure Revenue Streams
Channels
Stakeholders
EPs
Students
LDM
Cross-culture
Network
Network
Systems
Stakeholders
EPs
Students
Social Media
Friends
Colleagues
Students
Start-Ups
(Youth)
Investment on Members
CRM
Partnerships
Program Fees
Partnership Revenues
IJ/OJAlignment
LDM
FinancialModels
Communication
Knowledge
Management
Young
Talent
Communication
CustomerFLows
Customer Flow: Phases
Attraction
Consideration
Value
Delivery
Community
Sign Up
Apply
Match-in
Progress
Match
Realize
Complete
THE AIESEC EXPERIENCE: CUSTOMER FLOW
Attraction Consideration
Value-
Delivery
Community
Sign Up
Apply
Match-in
Progress
Match
Realize
Complete
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Business Model and Customer Flow of AIESEC