The document summarizes the results of a survey of 100 senior IT decision makers in UK enterprises with over 1,000 employees about their organizations' 2012 IT agendas. Server virtualization was the most urgent priority, with 50% of companies planning investments in the first quarter of 2012. Many technologies were new investments for over 40% of companies, such as private cloud computing, mobile apps for employees and customers, and tablets for employees. Virtualization, security, network capacity and data management were top operational priorities across the year.

1. 2012 Priorities
Feedback from Senior IT people in UK Enterprises:
February 2012

2. Base: 100 Senior IT Decision Makers in UK
businesses with more than 1000 employees.
Surveyed January 2012
Which of the following are on your organisation’s IT agenda for 2012?
2

3. Question: Which of the following are on your
organisation's IT agenda for the next 12 months?
OPERATIONS
OPERATIONAL
Improving security 86%
Network capacity 82%
Management of 'big data' 72%
Private cloud computing 27%
67% 26% 35% 24%
VIRTUALISATION
VIRTUALISATION 51% 0%13% 19%
Server virtualisation 38% 83% 15% 22% 23%
Storage virtualisation 31% 83%
22% 26% 25%
Desktop virtualisation 73%
29% 24% 19% 18% 25%
FLEXIBLE WORKING
FLEXIBLE WORKING
14% 39% 33% 4% 25%
Monitor/restrict employee non-work 'net use 69%
Providing tablet computers to employees The areas of technology27%
21%
67%
32%
listed10% 23%
Providing smartphones to employees 25%
67% 28% 20% 25%
Enabling flexible working 18%
63% 35% 24% 13% 27%
Enterprise social media 18%
63% 35% 22% 27%
Mobile apps for employees 60%
27% 26% 16% 21% 24%
CUSTOMER MOBILITY
CUSTOMER MOBILITY 18% 35% 24% 13% 25%
Mobile optimisation of website 71%
17% 36% 24% 13% 23%
Mobile apps for customers 70%
23% 30% 19% 18% 21%
Mobile payments 54%
OTHER TECHNOLOGIES 21% 32% 22% 15% 20%
Next generation/real-time analytics 13%
64% 40% 23% 14% 24%
Geo-mapping technology 47% 20% 33% 15% 22% 19%
Context-aware computing 46% 10% 43% 20% 17% 17%
3D printing 28% 10% 43% 18% 19% 18%
8% 45% 8% 29% 12%
3

4. The % of companies with each technology on
their 2012 to-do list
OPERATIONAL
OPERATIONS
Improving security 86%
Network capacity 82%
Management of 'big data' 72%
Private cloud computing 67%
VIRTUALISATION
VIRTUALISATION
Server virtualisation 83%
Storage virtualisation 83%
Desktop virtualisation 73%
FLEXIBLE WORKING
FLEXIBLE WORKING
Monitor/restrict employee non-work 'net use 69%
Virtualisation has
Providing tablet computers to employees 67%
become as pervasive as
Providing smartphones to employees 67%
key operational
Enabling flexible working 63% investments in security,
Enterprise social media 63% network and data
Mobile apps for employees 60% management
CUSTOMER MOBILITY
CUSTOMER MOBILITY
Mobile optimisation of website 71%
Mobile apps for customers 70%
Mobile payments 54%
OTHER TECHNOLOGIES
Next generation/real-time analytics 64%
Geo-mapping technology 47%
Context-aware computing 46% Most of the tech areas investigated are
3D printing 28% on the 2012 agenda of more than half
the companies surveyed
4

5. The % of companies with each technology on
their 2012 to-do list
OPERATIONAL
OPERATIONS
Improving security 86%
Network capacity 82%
Management of 'big data' 72%
Private cloud computing 67%
VIRTUALISATION
VIRTUALISATION
Server virtualisation 83%
Storage virtualisation 83%
Desktop virtualisation 73%
FLEXIBLE WORKING
FLEXIBLE WORKING
Enterprise private
Monitor/restrict employee non-work 'net use 69% cloud computing is on
Providing tablet computers to employees 67% the agenda of 2/3rds
Providing smartphones to employees 67% of companies surveyed,
Enabling flexible working 63% and for nearly half (see
Enterprise social media 63% slide 10) it is new
Mobile apps for employees 60%
investment
CUSTOMER MOBILITY
CUSTOMER MOBILITY
Mobile optimisation of website 71%
Mobile apps for customers 70%
Mobile payments 54%
OTHER TECHNOLOGIES
Next generation/real-time analytics 64%
Geo-mapping technology 47%
Context-aware computing 46% Most of the tech areas investigated are
3D printing 28% on the 2012 agenda of more than half
the companies surveyed
5

6. The % of companies with that technology on
their 2012 to-do list
OPERATIONAL
OPERATIONS
Improving security 86%
Network capacity 82%
Management of 'big data' 72%
Private cloud computing 67%
VIRTUALISATION
VIRTUALISATION
Server virtualisation 83%
Storage virtualisation 83%
Desktop virtualisation 73%
FLEXIBLE WORKING
FLEXIBLE WORKING
Monitor/restrict employee non-work 'net use 69%
Providing tablet computers to employees 67%
Providing smartphones to employees 67% Technologies that
Enabling flexible working 63% support employee or
Enterprise social media 63%
customer mobility and
location-independence
Mobile apps for employees 60%
are on the 2012 agenda
CUSTOMER MOBILITY
CUSTOMER MOBILITY
of around 2/3rds of the
Mobile optimisation of website 71% companies surveyed
Mobile apps for customers 70%
Mobile payments 54%
OTHER TECHNOLOGIES
Next generation/real-time analytics 64%
Geo-mapping technology 47%
Context-aware computing 46% Most of the tech areas investigated are
3D printing 28% on the 2012 agenda of more than half
the companies surveyed
6

7. The most urgent priorities on the agenda:
1-3 months
Companies Companies Companies
investing in investing in 3-6 investing in 6-12
OPERATIONAL
OPERATIONS
1-3 months months months
Improving security: 86% 27% 35% 24%
Network capacity: 82% 31% 26% 25%
Management of 'big data': 72% 14% 33% 25%
Private cloud computing: 67% 18% 24% 25%
VIRTUALISATION
VIRTUALISATION
Server virtualisation: 83% 51% 13% 19%
Storage virtualisation: 83% 38% 22% Server virtualisation is
23%
Desktop virtualisation: 73% 29% 19% the most urgent 25%
FLEXIBLE WORKING
FLEXIBLE WORKING priority we identified,
69%
Monitor/restrict employee non-work 'net… 18% 24% with half the 27%
67%
Providing tablet computers to employees:… 18% 22% companies surveyed27%
Providing smartphones to employees: 67% 27% 16%
planning action on
24%
Enabling flexible working: 63% 23% 19%
it in the first21%
quarter of
2012
Enterprise social media: 63% 21% 22% 20%
Mobile apps for employees: 60% 13% 23% 24%
CUSTOMER MOBILITY
CUSTOMER MOBILITY
Mobile optimisation of website: 71% 21% 27% 23%
Mobile apps for customers: 70% 25% 20% 25%
Mobile payments: 54% 20% 15% 19%
OTHER TECHNOLOGIES
Next generation/real-time analytics: 64% 17% 24% 23%
Geo-mapping technology: 47% 10% 20% 17%
Context-aware computing: 46% 10% 18% 18%
3D printing: 28% 8% 8% 12%
7
The % of the sample planning investments in the next 12 months

8. How the planned investments are spread
throughout the year after Q1
Companies Companies Companies
investing in 1-3 investing in 3-6 investing in 6-12
OPERATIONAL
OPERATIONS
months months months
Improving security: 86% 27% 35% 24%
Network capacity: 82% 31% 26% 25%
Management of 'big data': 72% 14% 33% 25%
Private cloud computing: 67% 18% 24% 25%
VIRTUALISATION
VIRTUALISATION
Server virtualisation: 83% 51% 13% 19%
Storage virtualisation: 83% 38% 22% 23%
Desktop virtualisation: 73% 29% 19% 25%
FLEXIBLE WORKING
FLEXIBLE WORKING
69%
Monitor/restrict employee non-work 'net… 18% 24% 27%
67%
Providing tablet computers to employees:… 18% 22% 27%
Providing smartphones to employees: 67% 27% 16% 24%
Enabling flexible working: 63% 23% 19% 21%
Enterprise social media: 63% 21% 22% 20%
Mobile apps for employees: 60% 13% 23% 24%
CUSTOMER MOBILITY
CUSTOMER MOBILITY
Mobile optimisation of website: 71% 21% 27% 23%
Mobile apps for customers: 70% 25% 20% 25%
Mobile payments: 54% 20% 15% 19%
OTHER TECHNOLOGIES
Next generation/real-time analytics: 64% 17% 24% 23%
Geo-mapping technology: 47% 10% 20% 17%
Context-aware computing: 46% 10% 18% 18%
3D printing: 28% 8% 8% 12%
8
The % of the sample planning investments in the next 12 months

9. Does this investment represent market growth?
Companies Companies Companies Percentage where the area of
investing in investing in investing in planned investment is new to
1-3 months 3-6 months 6-12 months the company
OPERATIONAL
Improving security 27% 35% 24%
Network capacity 31% 26% 25%
Management of 'big data' 14% 33% 25%
Private cloud computing 18% 24% 25% 43%
VIRTUALISATION
Server virtualisation 51% 13% 19% 22%
Storage virtualisation 38% 22% 23% 30%
Desktop virtualisation 29% 19% 25% 36%
FLEXIBLE WORKING
Monitor/restrict employee non-work 'net use 18% 24% 27% 26%
Providing tablet computers to employees 18% 22% 27% 52%
Providing smartphones to employees 27% 16% 24% 28%
The 2012 investment
Enterprise social media 21% 22% 20% 40%
agenda showing how
Enabling flexible working 23% 19% 21% 27%
each is prioritised over
Mobile apps for employees 13% 23% 24% 47%
the course of the year
CUSTOMER MOBILITY
Mobile optimisation of website 21% 27% 23% 42%
Mobile apps for customers 25% 20% 25% 46%
Mobile payments 20% 15% 19% 54%
OTHER TECHNOLOGIES
Next generation/real-time analytics 17% 24% 23% 31%
Geo-mapping technology 10% 20% 17% 33%
Context-aware computing 10% 18% 18% 39%
3D printing 8% 8% 12% 46%
9

10. Does this investment represent market growth?
Companies Companies Companies
investing in investing in
Beyond key operational areasinvesting in network capacity, data
(security,
1-3 months 3-6 months 6-12 months first-time investments in a number
management), UK enterprises are making
OPERATIONAL of areas in 2012. Notable examples where close to or over 50% of the
enterprises surveyed will be new users are private cloud, tablets for
Improving security employees, mobile 35% for employees and customers, mobile payments and
27% apps 24%
Network capacity 3D printing
31% 26% 25%
Management of 'big data' 14% 33% 25%
Private cloud computing 18% 24% 25% 43%
VIRTUALISATION
Server virtualisation 51% 13% 19% 22%
Storage virtualisation 38% 22% 23% 30%
Desktop virtualisation 29% 19% 25% 36%
FLEXIBLE WORKING
Monitor/restrict employee non-work 'net use 18% 24% 27% 26%
Providing tablet computers to employees 18% 22% 27% 52%
Providing smartphones to employees 27% 16% 24% 28%
Percentage where the
Enterprise social media 21% 22% 20% 40%
area of investment is new
Enabling flexible working 23% 19% 21% 27%
to the company
Mobile apps for employees 13% 23% 24% 47%
CUSTOMER MOBILITY
Mobile optimisation of website 21% 27% 23% 42%
Mobile apps for customers 25% 20% 25% 46%
Mobile payments 20% 15% 19% 54%
OTHER TECHNOLOGIES
Next generation/real-time analytics 17% 24% 23% 31%
Geo-mapping technology 10% 20% 17% 33%
Context-aware computing 10% 18% 18% 39%
3D printing 8% 8% 12% 46%
10

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