SlideShare une entreprise Scribd logo
1  sur  26
Télécharger pour lire hors ligne
TTTiiimmmeee
Management
fffooorrr
Entrepreneurs
2 Presented by NewsletterClips.com
Introduction: What is Time Management?
(Hint: it’s not what you think it is.)
When someone utters the words “Time Management” there are normally two types of
reactions. Some cringe or roll their eyes. These folks are either so tired of hearing about
how they should be doing things that they just don’t care anymore. Nothing they’ve tried
has worked and they’re just done with the whole concept of time management.
Who can blame them? Many time management guides and gurus require you to modify
your personality to fit their structured program. That’s just not going to happen, right?
The other reaction is to smile and feel a bit of curiosity. These folks are ready, willing
and anxious for some tips that actually work. They are either new to the concept of time
management or they’ve tried a few things and they have worked so they’re ready for
more insight and helpful tips.
Both reactions are normal and to be honest depending on the day you may have felt
both reactions.
This report is designed to help you create a time management system that works for
you. No personality change is required! (Though you may have to modify some habits.)
What is Time Management?
Time Management, as it is discussed and addressed in this
report, is about living your best life. It’s about having time to
focus on your essential tasks, skills and passions. It’s about
streamlining your practices and business tasks into systems that
you can manage yourself quite quickly and efficiently - or you can
hand them off to someone else to manage and trust that the job will be done to your
satisfaction. You see, when you create systems they are repeatable and can be used
successfully by anyone time and time again.
Time management is not forcing you to use a software, practice or tool that doesn’t fit
your personality, needs, or preferences. For example, one commonly suggested tactic
for creating website content quickly is to use a standard egg timer to help you stay
3 Presented by NewsletterClips.com
focused and on task. Well that might work for some but if you don’t work well under
pressure that time is simply going to drive you batty.
Other people recommend using a structured planner with a priority rating system to
track your daily tasks. This method works very well for structured people however if
you’re a creative person this structure may feel too confining and be completely
ineffective.
The Effects of Poor Time Management
It’s sometimes difficult to see the effects that poor time management can have on a
business. However, they are very real, very unfortunate and very avoidable.
A little story…
Terry owns a coaching business. She loves to work with her clients one on one. Each
coaching session fills her with the kind of satisfaction most only dream about. Even
better, she’s very good at what she does and her clients reap tremendous benefits from
their time with her. Terry has built a successful business. However, this professional
coach isn’t so great at managing her time. In fact, sometimes she’s so overworked that
she has to cancel appointments with her clients. This of course doesn’t help her bottom
line because it is her coaching sessions that generate the most immediate profit.
Worse, sometimes Terry is unprepared for the sessions because she hasn’t had the
time to review the client’s material and their needs. She often finds herself “winging it.”
So Terry’s work suffers. Her clients don’t get her full attention because she’s often multi-
tasking while on the phone with them. Also, she’s working for dollars. Her lack of time
management has created a business where she’s always working to earn a dollar, she’s
reacting instead of being pro-active. This means she squeezes client consultations and
coaching sessions in during all times of the day and week. Sunday mornings, Friday
nights she works whenever she can. This is causing stress on her personal and family
life.
Terry, being a smart business owner, does know the importance of marketing. She
writes her own content and publishes on a successful professional development
website. She also has a blog and she uses social networking to communicate with her
audience. She also spends a lot of time creating downloads and materials her blog and
website visitor can benefit from.
Unfortunately, because Terry is often juggling many tasks at once and isn’t prioritizing
the most important, and profitable tasks, not to mention the tasks she clearly loves, she
4 Presented by NewsletterClips.com
is working 12 hours a day, seven days a week and she’s not making the money she
wants to make.
She’s stressed out. She’s losing enthusiasm for her business and occasionally peruses
the classified ads for a different job. She’s also occasionally dropping the ball,
cancelling too many times on a client, and losing customers.
Unfortunately, Terry’s story is a common one. If you see yourself in any part of this story
there’s good news. This report will help you create, or get back to, the business you
love. And it’ll help you enjoy and profit from your business for as long as you choose.
How to Use This Report
Because this report is designed to help you create time
management systems that work for YOU there are many
questions and action steps along the way. It’s a very
interactive report. There are two suggested methods to
using and benefiting from it.
The first is to read it through cover to cover. Then go back
and answer the questions – start creating your systems.
This is the appropriate approach if you like to read material
and think on it before you take action. However, you may
want to keep a notebook handy when you’re reading so you
can jot down any thoughts or notes.
The second approach is to read the report and take action as you work your way
through it.
For example, if there is an action step that asks you to look into autoresponders to help
manage your email then you may want to stop reading and find the best autoresponder
for your needs. This approach is best if you’re the type of person who likes to take
immediate action on your thoughts and inspirations.
Of course you can always take a combined approach. Take notes on some items and
action on others!
Lets get started…
5 Presented by NewsletterClips.com
Chapter One: How Well Do You Manage Your Time?
Most people could use a little improvement
with their time management – no one’s
perfect. Even those amazing people who
have systems, documented procedures,
remember everything and have labels on
every box or bin can use some
improvement somewhere.
This quiz is designed to help you see where
you could use some time management
improvement. No judgment here! Be kind to
yourself. Everyone is learning and has to start somewhere. If you find that you need
across the board help in every area of your business, great! You have the most to gain.
And if you find you only need to tweak a few areas to maximize your efficiency then let’s
help you refine your systems.
The goal of time management for many entrepreneurs is to:
1. Make more money
2. Spend less time making more money
3. Spend more time on tasks you enjoy and are skilled at
4. Ensure happy and satisfied customers
5. Create repeatable success
Sound good, right? Before you jump in, spend a few minutes evaluating your present
status – how good are you at managing your time?
6 Presented by NewsletterClips.com
(1) On a monthly basis, are you making as much money as you’d like to make with your
business?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(2) On a weekly basis, are you spending your time on tasks you enjoy?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(3) On a weekly basis are you spending your time on tasks you’re good at/skilled?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(4) On a daily basis does email take up more than 10% of your work day?
- Yes
Quiz Time!
7 Presented by NewsletterClips.com
- Most of the time
- Some of the time
- Rarely
- Not at all
(5) On a daily basis do you feel like you’re accomplishing what you set out to
accomplish?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(6) On a daily basis does social networking take up more than 10% of your work day?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(7) On a daily basis does customer service take up more than 10% of your work day?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(8) In your home office, is it easy to find what you’re looking for? Do you spend less
than a minute, sixty seconds, looking for any item?
8 Presented by NewsletterClips.com
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(9) On your computer is it easy to find what you’re looking for? Do you spend less than
a minute, sixty seconds, looking for any item?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(10) Do you find that you often need to create new materials for your business? (i.e.
email responses to frequent questions, contracts, job/contractor postings etc…)
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(11) Are you frequently stressed?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
9 Presented by NewsletterClips.com
(12) Do you often find that your task list grows and you are simply transferring the
same tasks to the next day?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(13) Do you back up your content, website/blog, and other important information on a
weekly basis?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(14) Do you have time each day to focus on your personal life?
- Yes
- Most of the time
- Some of the time
- Rarely
- Not at all
(15) Do you have time each week/month to plan your business?
- Yes
- Most of the time
- Some of the time
- Rarely
10 Presented by NewsletterClips.com
- Not at all
Taking a look at your results…
Review the questions you answered. What areas do you need to improve? For example
#13 Do you back up your content, website/blog, and other important information on a
weekly basis? If you answered anything other than yes then a system needs to be
created to ensure you never lose important business information.
With question #9 On your computer is it easy to find what you’re looking for? Do you
spend less than a minute, sixty seconds, looking for any item? If you answered anything
other than yes or most of the time then you would benefit from a better organization
system on your computer.
On a separate piece of paper write down any areas where you found that you need
help. Don’t worry about how to fix it or create a system just yet. We’ll get to that
throughout the rest of this report. In fact, the next chapter is dedicated to creating your
ideal systems.
11 Presented by NewsletterClips.com
Chapter Two: Creating Systems for Sustained
Success
In the previous chapter you probably got an indication about what you need to look at
with regard to your time management. For example, you may have realized that you are
procrastinating on the same tasks. They get shoved to the next day over and over
again. This is a sure sign that the task is probably harder than it needs to be and maybe
someone else should be doing it.
This chapter is all about creating systems which is the heart and soul of time
management.
What Are Systems?
Systems are essentially a process that you can repeat over
and over again successfully. A very simple example of a
system is your morning routine. It might look like this.
You get out of bed. You feed the pets. You start a pot of
coffee. While you wait for the coffee pot to do its thing you
might meditate or boot your computer. Maybe you take the
pets outside to do their morning business or start breakfast
for the kids.
Regardless of what you do each morning it’s probably the
same thing. It’s a system you’ve created that works for you.
In many aspects a system is a habit. This is true for your personal life as well as your
business. Businessdictionary.com defines a system as – “A methodical procedure or
process that is used as a delivery mechanism for providing specific goods or services to
customers.”
That being said, you can create systems that serve you – they help you manage every
facet of your business from planning to implementation.
Examples of Effective Business Systems
In order to better understand systems let’s take a look at a few that have been effective
for other business owners. A system is also known as a SOP or Standard Operating
Procedure.
12 Presented by NewsletterClips.com
Customer/Prospect Inquiry System:
1. Customers/prospects fill out a form on your website for clients to fill out when
they have a question or a need.
2. Form is automatically emailed to you or a virtual assistant.
3. Prospect receives an automated message letting them know that you’ve received
their inquiry and will respond within 24 hours.
4. You, or a virtual assistant, respond to inquiry with a pre-written template. You can
of course customize the template based on the specific questions asked in the
form.
Now part of making this an effective system is also setting aside time each day to
respond to inquiries. Because this is an important task but not ultimately tied to an
immediate profit this is a task that can be addressed during your non-productive
time.
For example, if you’re a morning person then later in the day is a non-productive
time. It’s not a high priority task so it shouldn’t be addressed first thing in the
morning. Setting aside five to ten minutes to respond to inquiries at the end of your
day should be plenty of time to get the task done effectively and efficiently.
Service Provider Invoicing System:
 Prospect fills out questionnaire detailing their service needs – for example a
virtual assistant may be asked to provide a price quote on uploading articles to
an article directory. The questionnaire may ask what service is needed and any
special requirements.
 Using a service like PayPal or FreshBooks, a deposit invoice is delivered to the
new client once the questionnaire/project requirements are received.
 Client makes payment easily because all they have to do is click a link.
 You receive payment and begin working on project.
 Project/service is delivered to client and a final invoice is generated using the
same automatic billing system.
Business Planning System:
 Each Sunday afternoon you review your task list for the week and evaluate your
productivity and efforts for the prior week.
13 Presented by NewsletterClips.com
 The first day of each month you plan your content for the upcoming month. You
utilize your analytics to evaluate which content had the most response and/or
helped you achieve your goals.
 The first day of each quarter you establish your marketing strategy and
corresponding tactics for the month.
 The last day of each month you evaluate your marketing tactics taking a look at
the data to determine which tactics need tweaking for better results.
 The first week day of each year you create a product/service plan for the year.
What new products/services will you create/launch?
Of course the above planning system also requires documentation, testing and
analytics. For example, how do you track your daily and weekly priorities? How do you
track your time to determine your success?
How Can Systems Benefit Your Business?
As you can hopefully see from the examples, systems can offer tremendous benefit to
your business.
Systems help you…
 Repeat frequent tasks quickly and easily.
 Provide consistency to your customers.
 Grow your business.
 Focus on planning your business – rather than maintaining or managing it.
 Provide the best customer service possible.
 Communicate effectively with your clients and prospects.
 Find balance in your life.
 Maintain the passion for your business that makes you smile and helps you
create the best business possible.
 Provide peace of mind – you’re able to get your work done for the day and focus
your attention on other areas of your life.
 A sense of achievement and satisfaction – being able to check off tasks that
have a profound and direct impact on growing your business is extremely
rewarding.
14 Presented by NewsletterClips.com
 More energy and less stress. It’s a huge drain on your psyche to always feel
overwhelmed and underproductive.
 A feeling of being in control over your life.
Where to Start?
At this point you may be feeling overwhelmed. There are so many different aspects to
your business how is it possible to create systems for everything? The answer is to start
with the systems that are most important to your business. To determine what is most
important to your business there are a few questions to consider.
 Take a look at your daily, weekly and monthly routine. What tasks and
responsibilities have a direct impact on your profits? For example, if you are an
information marketer then creating information products has the most impact on
your business. Do you have a system in place to consistently create new
information products?
 What common complaints or concerns do you have from your customers or
prospects? For example, do your customers often contact you to request another
download link because they’ve misplaced the link or their link isn’t working?
 What tasks take the most time? Do you spend a large majority of your work day
answering emails or on social networking sites?
 What areas of your business feel the most chaotic, disorganized and unplanned?
For example, do you struggle to make time to create content for your business
even when it is an important part of your marketing strategy?
Consider making a list of the tasks and responsibilities required to manage and grow
your business. From that list, start prioritizing your tasks from most important to your
bottom line and/or general happiness to the least important. Once you’ve prioritized
your business tasks then start creating a system for the very first task – whatever it may
be.
Action Step!
15 Presented by NewsletterClips.com
Evaluation and Adaptation
It’s important to know that creating systems generally isn’t a ‘set it and forget it’ process.
You’ll want to occasionally evaluate your systems to make sure they’re effective. Some
systems may need an occasional tweaking while others may need to be overhauled
completely.
For example, in the invoicing system example used earlier you might find that
customers are confused about how to pay. In this case you’d need a tweak in the
content or perhaps a different invoice system.
Flexibility and occasional analysis will help you make sure your systems always work for
you and help you create and grow the business you want.
Creating systems on paper is only the beginning. Once you have a written plan, you’ll
want to embrace the tools and technology that can make your plan a reality.
For example, your invoicing system might utilize an automatic billing tool like PayPal’s
recurring billing. There are many tools and resources at your disposal.
Plan the system first and then look for tools and technology that will make it a reality. In
the next chapter we’ll take a look at some of the top tools and resources to consider.
Chapter Three: Using Tools and Resources
Time Management Tools, Technologies and Resources
Okay, let’s be honest here. Searching for a time management
technology can be both overwhelming and a huge waste of money.
Many tools and technologies over promise and under deliver.
It is STRONGLY recommended that you create your system on paper first. Plan it out.
Then based on what you need, research and compare technologies to find the best tool
to meet your needs.
Many people buy first based on promises of productivity and profits and then try to bend
their systems to fit the technology. That alone is not good time management!
16 Presented by NewsletterClips.com
And there are enough developers available that many times you can have a plug-in or
tool created that perfectly fits your needs and doesn’t cost nearly as much as a pre-
packaged tool.
That being said, the remaining portion of this chapter is dedicated to discussing a few of
the most common types of technologies and offering a few popular manufacturers.
Online Tools
Online you can find a tool, software or plug-in for just about any need you have. This
provides you with a wonderful advantage as a business owner. You no longer have to
do everything yourself. And much of the “management” of your business can be
automated. For example, you can have a customer satisfaction survey sent to each of
your customers a week after they make a purchase. This information might be tied into
your marketing campaign as well as your customer service strategy.
The Most Common Tools You Can Use to Automate Processes and
Save Time
Autoresponders
Autoresponders may be your biggest asset as a business owner. You can use them to
deliver your monthly ezine. You can use them to send promotional messages to your
subscribers. You can use them to deliver downloadable files. You can also use an
autoresponder to manage much of your customer service system.
Consider:
 aWeber
 Constant Contact
 MailChimp
 OneShoppingCart
 iContact
Invoicing/Bookkeeping
The financial end of your business can take a lot of otherwise productive time out of
your day. Automating it takes the burden of bookkeeping off of your shoulders. And you
also don’t have to worry about outsourcing the task and giving a stranger access to your
financial information. Most invoicing/bookkeeping systems also create real time reports
so you can know at a glance how your business is doing. This makes cash flow,
forecasting and planning much easier.
17 Presented by NewsletterClips.com
Consider:
 QuickBooks/Quicken
 PayPal
 FreshBooks
 BillingBoss
 Peachtree
Membership/Customer Service/Forums
For many business owners, community is extremely important. It can mean the
difference between a business that is steadily growing and on that has reached a
plateau. Membership software programs, forum management programs and even
customer service/ticket systems can all help your customers feel like they belong –
they’re part of your community.
It offers them more value and it makes marketing to and serving your customers much
easier.
Consider:
 Kayako
 aMember
 osTicket
 Zoho
 vBulletin
Time Management, Project Management, and Planning Tools
Automating your systems is just one aspect of time management. It’s also important to
be aware of how much time you spend on tasks. This helps you better determine and
increase your hourly value. (We’ll show you how to figure that out in the next chapter.)
If you’re working with a team of contractors, then project management tools, like
Basecamp, can be helpful because they’ll keep everyone in the loop without too much
back and forth. You also don’t have to worry about losing emails. Everything is
contained on one account/thread.
Finally, you may find it helpful to utilize planning and scheduling tools. For example,
many people use Outlook by Microsoft to schedule their day, week and month. Google
offers scheduling and calendar functions and there are many others. We’ll talk a about
scheduling in a bit. For now, consider whether you’re a paper planner person or an
electronic planner person. How often do you use your mobile device/phone and how
18 Presented by NewsletterClips.com
often are you on your computer? If you’re not often online or on your phone then paper
may still be your best scheduling option.
Consider:
 Rescue Time http://www.rescuetime.com/
 Effexis http://www.effexis.com/achieve/planner.htm
 VIP Quality Soft http://www.vip-qualitysoft.com/
 BackPack/BaseCamp
 Outlook
 Google Calendar
 MindJet Mind Mapping Software (Note there are free and low cost mind
mapping applications for your tablet or mobile device too)
NOTE: Before you dive in and purchase any of these products, use the free trial to
make sure the system is right for you.
Your Home Office
It’s important to keep in mind that an organized space will help you stay focused and
productive. If your desk is covered with stacks of papers, receipts, and junk then it’s
going to be difficult to find what you need and to manage your time well.
Spend some time planning your home office organization space. Take a look at what
you use, what you need and how to best organize your space.
Consider the three tier system which works like this:
 Tier One – This tier consists of the times you use on a daily basis. They should
all be within reach and easy to find. An example might be your planner,
computer, notebooks etc…If it takes more than thirty seconds to grab what you
need then the system needs improving.
 Tier Two – This tier consists of the items you use perhaps on a weekly or
monthly basis. They don’t have to be within reach but should be in your office
and easy to access. An example might be your business plan.
 Tier Three – This tier consists of items you access very rarely. For example,
your tax returns from last year. They don’t need to be stored in your home office.
You can store them in a file box elsewhere in the home. However, make sure the
box is well labeled and the material is organized.
File boxes, desk top organizers and shelves can all help you create an organized office
space. But what about the business tool you probably use the most…
19 Presented by NewsletterClips.com
How Organized is Your Computer?
Look at the desktop on many computers and you’ll see a screen covered with files and
documents. It not only looks overwhelming and cluttered, it makes it difficult to find
anything. That wastes your valuable time!
Create an organization system on your computer that is consistent, logical and easy to
use. Consider embracing the three tiered system on your computer too. For example,
files and software you use on a daily basis can be on your desktop. Files and software
you use weekly or monthly can be saved in your “My Documents” folder. Each folder will
be labeled by what is in it and then each file or sub folder will be labeled and perhaps
dated. Then, any items you only use on a yearly basis or less can be stored on an
external hard drive.
This forces a quick mention about backups. Please, please, please create a system for
yourself where you back up your information, software and websites/blogs on a very
regular basis. Daily is great. Weekly is strongly recommended. Monthly and you’re at
risk for losing valuable information. Anything less than monthly will likely result in regret.
Investigate online backup services and/or an external hard drive.
How organized is your home office? Do you have a stack of papers that you haven’t
looked at in more than a month? If so, it’s probably time to clean the clutter and create a
more organized office space. Consider using the three tiered system. Outline what you
use daily, weekly/monthly and annually. Then create organization systems to support it.
Don’t forget your computer too! Give yourself a full weekend to do this. It’s strongly
recommended that you create your plan on paper first and then go buy the products to
support your plan. Don’t buy products and then try to create a system around them.
Your money is as valuable as your time.
Your second action step is to research the software/tools to make the first system on
your list a reality. For example, if the first system you’re focusing on is an opt-in/email
marketing system then research autoresponders to support your system and your
needs.
Okay, so by this point you have planned your systems. You may have purchased or
created some tools to help you automate the process and you have hopefully begun to
assess and organize your home office. You basically have all the information you need
Action Step!
20 Presented by NewsletterClips.com
to create time management systems you need to run your best business – and live your
best life.
The next two chapters are devoted to myths and mistakes and also some expert time
management tips.
Chapter Four: Common Time Management
Mistakes and Myths
Everyone makes time management mistakes. In fact, much of the process of creating
systems that work for you is a trial and error process. However, if you can avoid some
common mistakes you’ll be able to streamline your processes and eliminate much of the
trial and error. You’ll be able to focus on the tasks of building and growing your business
and spending your day doing what you love.
Mistake #1- Not Creating a Schedule That
Works For YOU.
When creating your schedule, take the
following into consideration:
When are you most productive? For example,
are you better able to focus first thing in the
morning? In the evening after the sun has gone down? Mid-day? When is your
best time to work? This is the time to schedule the high priority or profit producing
tasks.
What is your family/personal schedule? Parents, spouses, children and
outside commitments all play into your productivity and your schedule. For
example, if you volunteer at your child’s school every Friday then it’s probably a
good idea to keep Friday clear and to focus on your business the other days of
the week.
How much do you want to work each day or week? You’re not required to
work every day from 9-5. In fact, if you want to work two days a week or six it’s all
up to you. However, when you’re planning your business, keep your needs in
mind.
21 Presented by NewsletterClips.com
Mistake #2 - Not Recognizing Time Suckers
Time suckers are those habits and tasks that take way more time than you think they
do. They consume your day and before you know it, it’s time to pick up your kids from
school or make dinner.
So….what is keeping you from being productive?
Common time suckers include:
Email – Aim to outsource and automate some of your email and then check it no
more than twice daily. (Experts recommend not checking email first thing in the
morning. Instead save it for the end of the day when you’ve already
accomplished the important items on your task list.)
Bookkeeping – Outsource/automate what you can and then set aside time each
week or month to get the rest done.
Social networking – Be disciplined here. Schedule your social networking time
and stick to it!
Perfectionism – yes, you absolutely can spend way too much time on a project.
Do your best and move on. If you struggle with this one, consider giving yourself
a time limit.
Procrastination – Figure out why you’re procrastinating. It’s generally a sign that
your system for whatever you’re procrastinating on isn’t working. Automating
and/or outsourcing this task is often an easy way to end procrastination forever.
Household chores and errands – You can outsource these too. Housekeepers
are great for business owners. And if that’s not in the budget consider scheduling
your errands and chores into your day/week. That way you can focus on the
most important tasks and know you have time set aside to manage your home
later.
Online learning, searching and browsing – it’s easy to spend an entire day
perusing information about your industry and you can learn a lot. However,
spending a day surfing the internet isn’t productive. Consider outsourcing any
research you may need. Subscribe to blogs that you commonly visit using a
reader. Then you can stay up to date by spending an hour or two on the
weekend or in the evening when you’re not normally “Working”.
Mistake #3 Forgetting about Balance
It’s almost guaranteed that if you neglect to plan for and schedule time away from your
business, you’re going to suffer from burnout. We’ve already discussed burn out a bit. It
22 Presented by NewsletterClips.com
affects your joy, your ability to focus and stay productive and it affects your bottom line.
A balanced life is important to the success of your business.
Now, like creating time management systems there is no one size fits all approach to
balance. A balanced life is individual – you have to decide if you’re living a balanced life.
No one can decide it for you and no one can tell you what your ideal schedule looks
like.
Consider:
 Taking time off each day to spend time on your own health and well-being. It can
be something as simple as taking a daily walk. You can sign up for a class or
meditate. Spend time each day taking care of you. Ten minutes is a bare
minimum. Consider taking at least thirty.
 Taking time off each week to spend time with friends and family. Your social life
is an important part of your overall happiness. In fact, scientists have learned that
laughter and connections with friends and family help you live longer.
 Taking time away from your business monthly/quarterly/annually. You are the
boss and that means you get to create your schedule. Yet, if you’re like most if
you don’t schedule it you won’t take it. Entrepreneurs are notorious for being very
driven individuals. So consider scheduling time away from your business
regularly. And that doesn’t mean you have to take the standard two week
vacation each summer. Do what works for you. If working two weeks a month
and taking two weeks off a month is what works for you then do it.
List the activities or habits that distract you from being productive or get in the way of
managing your time wisely – time suckers.
Take a moment and write down a theoretical schedule:
 When would you work during the day or the week?
 How many hours each day/week do you want to spend on business related
tasks?
 How many hours do you want to spend on personal activities/interests?
Action Step!
23 Presented by NewsletterClips.com
In the introduction we discussed the fact that there is no right or wrong way to manage
your time as long as the systems you create support you to be productive, grow your
business and enjoy your life. That being said, we would be remiss if we didn’t share
some of the time management tips that experts use and teach around the world. The
final chapter in this report is simply a nice list of a few expert time management tips. Try
them if they sound like they’d support you and your time management style.
Chapter Five: Expert Time Management Tips
#1 - Know Your Hourly Value
Your hourly value is quite simply the amount of money you make each hour. For
example, if you’re spending your time networking and emailing your hourly value is quite
low. If you are speaking with clients or selling products
then your hourly value is higher. However, hourly value is
best utilized when it’s calculated as an average.
Calculate your hourly value by dividing your monthly
income or net profits by the number of hours you worked.
Yes, this means you need to track how many hours you
actually spend on your business.
For example, if you have 5,000 in net profits this month
(gross income less expenses) and you worked 100 hours
this month then your equation is 5000/100 or $50/hour.
This information is important because it’ll help you make some critical business
decisions. For example, if you’re outsourcing a task you can assess whether it’s a
sound financial decision.
#2 - Prioritizing and Task Lists
If you’ve ever taken a Franklin Covey course on time management they have a very
elaborate system of prioritizing tasks. While the system may not be right for your time
management style they do have a valid point. Prioritizing tasks makes very good sense.
Ideally, you want to make sure you accomplish something that builds and grows your
business or contributes to your income each day. In order to do that it’s important to
focus on that task first.
For example, imagine your daily task list looks like this:
24 Presented by NewsletterClips.com
 Answer client emails
 Post to blog
 Publish ezine
 Write content for next week
 Invoice clients
 Record next video how to series/product
Now looking at these six tasks there is hopefully one that stands out as the priority task
- #6.
In fact, if you were to apply a priority system to these tasks the list might instead look
like this.
1. Record next video how to series/product
2. Write content for next week
3. Answer client emails
4. Publish ezine
5. Invoice clients
6. Post to blog
Often tasks that are high priority are tasks that:
 Result in a direct profit.
 You’re skilled at.
 You enjoy.
 Are too expensive at this time to outsource or automate
 Are essential for the growth of your business.
This example leads directly into our next expert tip…
#3 - Outsource
There are two truths – there are only so many hours in the day. And there is always
work to be done.
Don’t risk your health, your sanity, your business and your happiness by experiencing
burnout and/or becoming overworked and overstressed.
25 Presented by NewsletterClips.com
In the previous example, all but one of the tasks can be outsourced.
1. Write content for next week - ghostwriter
2. Answer client emails – virtual assistant
3. Publish ezine – virtual assistant
4. Invoice clients – bookkeeper/virtual assistant
5. Post to blog- virtual assistant
There are many benefits to outsourcing including:
 Access to potential contractors from around the world – making it possible to find
highly skilled contractors that fit your budget.
 You don’t have to pay employment taxes or benefits.
 Increase your hourly value – you can focus on your more profitable tasks.
 Save your valuable time - focus on the tasks that you do best and enjoy the most.
What do you Outsource?
There are three categories of tasks that are generally outsourced.
They include:
 Administrative tasks - answering your email, updating your website,
scheduling, shipping and so forth. These are generally time-consuming tasks
that can easily be outsourced to qualified assistants readily available and at
competitive prices.
 Technical tasks - search engine optimization or web design.
 Professional tasks – copywriting, graphic design or learning a new scripting
language to generate a feature for your website.
#4 - Ask for Help
Entrepreneurs wear many hats. However, you’re not expected or required to do
everything yourself. Instead, ask for help when you need it or when it makes sense.
Focus on what you enjoy and what you do well. Let others handle the rest.
26 Presented by NewsletterClips.com
#5 - Remember it’s Okay to Say “No”.
You don’t have to say yes to everything. Evaluate the offer or request. If it makes sense
for you and your business then great. If not, “No” is a wonderful word. No excuses, no
explanations. A simple “No thank you. That’s not going to work for me,” should suffice.
Finally, Remember to Take Care of
Yourself
A balanced life isn’t complete without
regular attention toward your health and
happiness. If you’re too sick or too tired or
too stressed to work then you’re too tired,
stressed or sick to have fun and enjoy your
life.
Time management is about creating the life
you want to live and living it the best way
possible. It’s not about conforming to a
system created by someone else – unless it
fits your personality and work style.
Create systems that support your goals and vision. Automate and outsource when it
makes sense. And build the best business possible.
Need Newsletter or Blog Content?
Visit: http://NewsletterClips.com
Grab your FREE outsourcing TOOLKIT here:
http://newsletterclips.com/freeoutsourcingtoolkit

Contenu connexe

En vedette

Glosario contabilidad 2 (1)
Glosario contabilidad 2 (1)Glosario contabilidad 2 (1)
Glosario contabilidad 2 (1)yury232
 
แบบจำลองอะตอมของรัทเทอร์ฟอร์ด
แบบจำลองอะตอมของรัทเทอร์ฟอร์ดแบบจำลองอะตอมของรัทเทอร์ฟอร์ด
แบบจำลองอะตอมของรัทเทอร์ฟอร์ดTawan Kaka
 
Glosario contabilidad 2
Glosario contabilidad 2Glosario contabilidad 2
Glosario contabilidad 2yury232
 
Change management
Change management Change management
Change management Abhi Bhatt
 
DHINAKARAN NEW PROFILE
DHINAKARAN NEW PROFILEDHINAKARAN NEW PROFILE
DHINAKARAN NEW PROFILEDhinakaran M
 
Finding Companies That will Serve The Largest Concentration of Consumer Base ...
Finding Companies That will Serve The Largest Concentration of Consumer Base ...Finding Companies That will Serve The Largest Concentration of Consumer Base ...
Finding Companies That will Serve The Largest Concentration of Consumer Base ...William Stanley
 

En vedette (10)

Pechakuchita
PechakuchitaPechakuchita
Pechakuchita
 
Glosario contabilidad 2 (1)
Glosario contabilidad 2 (1)Glosario contabilidad 2 (1)
Glosario contabilidad 2 (1)
 
แบบจำลองอะตอมของรัทเทอร์ฟอร์ด
แบบจำลองอะตอมของรัทเทอร์ฟอร์ดแบบจำลองอะตอมของรัทเทอร์ฟอร์ด
แบบจำลองอะตอมของรัทเทอร์ฟอร์ด
 
STR 3
STR 3STR 3
STR 3
 
Arab society
Arab societyArab society
Arab society
 
Glosario contabilidad 2
Glosario contabilidad 2Glosario contabilidad 2
Glosario contabilidad 2
 
Parálise cerebral
Parálise cerebralParálise cerebral
Parálise cerebral
 
Change management
Change management Change management
Change management
 
DHINAKARAN NEW PROFILE
DHINAKARAN NEW PROFILEDHINAKARAN NEW PROFILE
DHINAKARAN NEW PROFILE
 
Finding Companies That will Serve The Largest Concentration of Consumer Base ...
Finding Companies That will Serve The Largest Concentration of Consumer Base ...Finding Companies That will Serve The Largest Concentration of Consumer Base ...
Finding Companies That will Serve The Largest Concentration of Consumer Base ...
 

Dernier

Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesKeppelCorporation
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...ictsugar
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadIslamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadAyesha Khan
 
Marketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent ChirchirMarketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent Chirchirictsugar
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...lizamodels9
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In.../:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...lizamodels9
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...lizamodels9
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?Olivia Kresic
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckHajeJanKamps
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Kirill Klimov
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Servicecallgirls2057
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfRbc Rbcua
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...lizamodels9
 
8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCRashishs7044
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCRashishs7044
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607dollysharma2066
 

Dernier (20)

Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation Slides
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadIslamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
 
Marketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent ChirchirMarketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent Chirchir
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In.../:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
 
8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
 

Time Management for Entrepreneurs

  • 2. 2 Presented by NewsletterClips.com Introduction: What is Time Management? (Hint: it’s not what you think it is.) When someone utters the words “Time Management” there are normally two types of reactions. Some cringe or roll their eyes. These folks are either so tired of hearing about how they should be doing things that they just don’t care anymore. Nothing they’ve tried has worked and they’re just done with the whole concept of time management. Who can blame them? Many time management guides and gurus require you to modify your personality to fit their structured program. That’s just not going to happen, right? The other reaction is to smile and feel a bit of curiosity. These folks are ready, willing and anxious for some tips that actually work. They are either new to the concept of time management or they’ve tried a few things and they have worked so they’re ready for more insight and helpful tips. Both reactions are normal and to be honest depending on the day you may have felt both reactions. This report is designed to help you create a time management system that works for you. No personality change is required! (Though you may have to modify some habits.) What is Time Management? Time Management, as it is discussed and addressed in this report, is about living your best life. It’s about having time to focus on your essential tasks, skills and passions. It’s about streamlining your practices and business tasks into systems that you can manage yourself quite quickly and efficiently - or you can hand them off to someone else to manage and trust that the job will be done to your satisfaction. You see, when you create systems they are repeatable and can be used successfully by anyone time and time again. Time management is not forcing you to use a software, practice or tool that doesn’t fit your personality, needs, or preferences. For example, one commonly suggested tactic for creating website content quickly is to use a standard egg timer to help you stay
  • 3. 3 Presented by NewsletterClips.com focused and on task. Well that might work for some but if you don’t work well under pressure that time is simply going to drive you batty. Other people recommend using a structured planner with a priority rating system to track your daily tasks. This method works very well for structured people however if you’re a creative person this structure may feel too confining and be completely ineffective. The Effects of Poor Time Management It’s sometimes difficult to see the effects that poor time management can have on a business. However, they are very real, very unfortunate and very avoidable. A little story… Terry owns a coaching business. She loves to work with her clients one on one. Each coaching session fills her with the kind of satisfaction most only dream about. Even better, she’s very good at what she does and her clients reap tremendous benefits from their time with her. Terry has built a successful business. However, this professional coach isn’t so great at managing her time. In fact, sometimes she’s so overworked that she has to cancel appointments with her clients. This of course doesn’t help her bottom line because it is her coaching sessions that generate the most immediate profit. Worse, sometimes Terry is unprepared for the sessions because she hasn’t had the time to review the client’s material and their needs. She often finds herself “winging it.” So Terry’s work suffers. Her clients don’t get her full attention because she’s often multi- tasking while on the phone with them. Also, she’s working for dollars. Her lack of time management has created a business where she’s always working to earn a dollar, she’s reacting instead of being pro-active. This means she squeezes client consultations and coaching sessions in during all times of the day and week. Sunday mornings, Friday nights she works whenever she can. This is causing stress on her personal and family life. Terry, being a smart business owner, does know the importance of marketing. She writes her own content and publishes on a successful professional development website. She also has a blog and she uses social networking to communicate with her audience. She also spends a lot of time creating downloads and materials her blog and website visitor can benefit from. Unfortunately, because Terry is often juggling many tasks at once and isn’t prioritizing the most important, and profitable tasks, not to mention the tasks she clearly loves, she
  • 4. 4 Presented by NewsletterClips.com is working 12 hours a day, seven days a week and she’s not making the money she wants to make. She’s stressed out. She’s losing enthusiasm for her business and occasionally peruses the classified ads for a different job. She’s also occasionally dropping the ball, cancelling too many times on a client, and losing customers. Unfortunately, Terry’s story is a common one. If you see yourself in any part of this story there’s good news. This report will help you create, or get back to, the business you love. And it’ll help you enjoy and profit from your business for as long as you choose. How to Use This Report Because this report is designed to help you create time management systems that work for YOU there are many questions and action steps along the way. It’s a very interactive report. There are two suggested methods to using and benefiting from it. The first is to read it through cover to cover. Then go back and answer the questions – start creating your systems. This is the appropriate approach if you like to read material and think on it before you take action. However, you may want to keep a notebook handy when you’re reading so you can jot down any thoughts or notes. The second approach is to read the report and take action as you work your way through it. For example, if there is an action step that asks you to look into autoresponders to help manage your email then you may want to stop reading and find the best autoresponder for your needs. This approach is best if you’re the type of person who likes to take immediate action on your thoughts and inspirations. Of course you can always take a combined approach. Take notes on some items and action on others! Lets get started…
  • 5. 5 Presented by NewsletterClips.com Chapter One: How Well Do You Manage Your Time? Most people could use a little improvement with their time management – no one’s perfect. Even those amazing people who have systems, documented procedures, remember everything and have labels on every box or bin can use some improvement somewhere. This quiz is designed to help you see where you could use some time management improvement. No judgment here! Be kind to yourself. Everyone is learning and has to start somewhere. If you find that you need across the board help in every area of your business, great! You have the most to gain. And if you find you only need to tweak a few areas to maximize your efficiency then let’s help you refine your systems. The goal of time management for many entrepreneurs is to: 1. Make more money 2. Spend less time making more money 3. Spend more time on tasks you enjoy and are skilled at 4. Ensure happy and satisfied customers 5. Create repeatable success Sound good, right? Before you jump in, spend a few minutes evaluating your present status – how good are you at managing your time?
  • 6. 6 Presented by NewsletterClips.com (1) On a monthly basis, are you making as much money as you’d like to make with your business? - Yes - Most of the time - Some of the time - Rarely - Not at all (2) On a weekly basis, are you spending your time on tasks you enjoy? - Yes - Most of the time - Some of the time - Rarely - Not at all (3) On a weekly basis are you spending your time on tasks you’re good at/skilled? - Yes - Most of the time - Some of the time - Rarely - Not at all (4) On a daily basis does email take up more than 10% of your work day? - Yes Quiz Time!
  • 7. 7 Presented by NewsletterClips.com - Most of the time - Some of the time - Rarely - Not at all (5) On a daily basis do you feel like you’re accomplishing what you set out to accomplish? - Yes - Most of the time - Some of the time - Rarely - Not at all (6) On a daily basis does social networking take up more than 10% of your work day? - Yes - Most of the time - Some of the time - Rarely - Not at all (7) On a daily basis does customer service take up more than 10% of your work day? - Yes - Most of the time - Some of the time - Rarely - Not at all (8) In your home office, is it easy to find what you’re looking for? Do you spend less than a minute, sixty seconds, looking for any item?
  • 8. 8 Presented by NewsletterClips.com - Yes - Most of the time - Some of the time - Rarely - Not at all (9) On your computer is it easy to find what you’re looking for? Do you spend less than a minute, sixty seconds, looking for any item? - Yes - Most of the time - Some of the time - Rarely - Not at all (10) Do you find that you often need to create new materials for your business? (i.e. email responses to frequent questions, contracts, job/contractor postings etc…) - Yes - Most of the time - Some of the time - Rarely - Not at all (11) Are you frequently stressed? - Yes - Most of the time - Some of the time - Rarely - Not at all
  • 9. 9 Presented by NewsletterClips.com (12) Do you often find that your task list grows and you are simply transferring the same tasks to the next day? - Yes - Most of the time - Some of the time - Rarely - Not at all (13) Do you back up your content, website/blog, and other important information on a weekly basis? - Yes - Most of the time - Some of the time - Rarely - Not at all (14) Do you have time each day to focus on your personal life? - Yes - Most of the time - Some of the time - Rarely - Not at all (15) Do you have time each week/month to plan your business? - Yes - Most of the time - Some of the time - Rarely
  • 10. 10 Presented by NewsletterClips.com - Not at all Taking a look at your results… Review the questions you answered. What areas do you need to improve? For example #13 Do you back up your content, website/blog, and other important information on a weekly basis? If you answered anything other than yes then a system needs to be created to ensure you never lose important business information. With question #9 On your computer is it easy to find what you’re looking for? Do you spend less than a minute, sixty seconds, looking for any item? If you answered anything other than yes or most of the time then you would benefit from a better organization system on your computer. On a separate piece of paper write down any areas where you found that you need help. Don’t worry about how to fix it or create a system just yet. We’ll get to that throughout the rest of this report. In fact, the next chapter is dedicated to creating your ideal systems.
  • 11. 11 Presented by NewsletterClips.com Chapter Two: Creating Systems for Sustained Success In the previous chapter you probably got an indication about what you need to look at with regard to your time management. For example, you may have realized that you are procrastinating on the same tasks. They get shoved to the next day over and over again. This is a sure sign that the task is probably harder than it needs to be and maybe someone else should be doing it. This chapter is all about creating systems which is the heart and soul of time management. What Are Systems? Systems are essentially a process that you can repeat over and over again successfully. A very simple example of a system is your morning routine. It might look like this. You get out of bed. You feed the pets. You start a pot of coffee. While you wait for the coffee pot to do its thing you might meditate or boot your computer. Maybe you take the pets outside to do their morning business or start breakfast for the kids. Regardless of what you do each morning it’s probably the same thing. It’s a system you’ve created that works for you. In many aspects a system is a habit. This is true for your personal life as well as your business. Businessdictionary.com defines a system as – “A methodical procedure or process that is used as a delivery mechanism for providing specific goods or services to customers.” That being said, you can create systems that serve you – they help you manage every facet of your business from planning to implementation. Examples of Effective Business Systems In order to better understand systems let’s take a look at a few that have been effective for other business owners. A system is also known as a SOP or Standard Operating Procedure.
  • 12. 12 Presented by NewsletterClips.com Customer/Prospect Inquiry System: 1. Customers/prospects fill out a form on your website for clients to fill out when they have a question or a need. 2. Form is automatically emailed to you or a virtual assistant. 3. Prospect receives an automated message letting them know that you’ve received their inquiry and will respond within 24 hours. 4. You, or a virtual assistant, respond to inquiry with a pre-written template. You can of course customize the template based on the specific questions asked in the form. Now part of making this an effective system is also setting aside time each day to respond to inquiries. Because this is an important task but not ultimately tied to an immediate profit this is a task that can be addressed during your non-productive time. For example, if you’re a morning person then later in the day is a non-productive time. It’s not a high priority task so it shouldn’t be addressed first thing in the morning. Setting aside five to ten minutes to respond to inquiries at the end of your day should be plenty of time to get the task done effectively and efficiently. Service Provider Invoicing System:  Prospect fills out questionnaire detailing their service needs – for example a virtual assistant may be asked to provide a price quote on uploading articles to an article directory. The questionnaire may ask what service is needed and any special requirements.  Using a service like PayPal or FreshBooks, a deposit invoice is delivered to the new client once the questionnaire/project requirements are received.  Client makes payment easily because all they have to do is click a link.  You receive payment and begin working on project.  Project/service is delivered to client and a final invoice is generated using the same automatic billing system. Business Planning System:  Each Sunday afternoon you review your task list for the week and evaluate your productivity and efforts for the prior week.
  • 13. 13 Presented by NewsletterClips.com  The first day of each month you plan your content for the upcoming month. You utilize your analytics to evaluate which content had the most response and/or helped you achieve your goals.  The first day of each quarter you establish your marketing strategy and corresponding tactics for the month.  The last day of each month you evaluate your marketing tactics taking a look at the data to determine which tactics need tweaking for better results.  The first week day of each year you create a product/service plan for the year. What new products/services will you create/launch? Of course the above planning system also requires documentation, testing and analytics. For example, how do you track your daily and weekly priorities? How do you track your time to determine your success? How Can Systems Benefit Your Business? As you can hopefully see from the examples, systems can offer tremendous benefit to your business. Systems help you…  Repeat frequent tasks quickly and easily.  Provide consistency to your customers.  Grow your business.  Focus on planning your business – rather than maintaining or managing it.  Provide the best customer service possible.  Communicate effectively with your clients and prospects.  Find balance in your life.  Maintain the passion for your business that makes you smile and helps you create the best business possible.  Provide peace of mind – you’re able to get your work done for the day and focus your attention on other areas of your life.  A sense of achievement and satisfaction – being able to check off tasks that have a profound and direct impact on growing your business is extremely rewarding.
  • 14. 14 Presented by NewsletterClips.com  More energy and less stress. It’s a huge drain on your psyche to always feel overwhelmed and underproductive.  A feeling of being in control over your life. Where to Start? At this point you may be feeling overwhelmed. There are so many different aspects to your business how is it possible to create systems for everything? The answer is to start with the systems that are most important to your business. To determine what is most important to your business there are a few questions to consider.  Take a look at your daily, weekly and monthly routine. What tasks and responsibilities have a direct impact on your profits? For example, if you are an information marketer then creating information products has the most impact on your business. Do you have a system in place to consistently create new information products?  What common complaints or concerns do you have from your customers or prospects? For example, do your customers often contact you to request another download link because they’ve misplaced the link or their link isn’t working?  What tasks take the most time? Do you spend a large majority of your work day answering emails or on social networking sites?  What areas of your business feel the most chaotic, disorganized and unplanned? For example, do you struggle to make time to create content for your business even when it is an important part of your marketing strategy? Consider making a list of the tasks and responsibilities required to manage and grow your business. From that list, start prioritizing your tasks from most important to your bottom line and/or general happiness to the least important. Once you’ve prioritized your business tasks then start creating a system for the very first task – whatever it may be. Action Step!
  • 15. 15 Presented by NewsletterClips.com Evaluation and Adaptation It’s important to know that creating systems generally isn’t a ‘set it and forget it’ process. You’ll want to occasionally evaluate your systems to make sure they’re effective. Some systems may need an occasional tweaking while others may need to be overhauled completely. For example, in the invoicing system example used earlier you might find that customers are confused about how to pay. In this case you’d need a tweak in the content or perhaps a different invoice system. Flexibility and occasional analysis will help you make sure your systems always work for you and help you create and grow the business you want. Creating systems on paper is only the beginning. Once you have a written plan, you’ll want to embrace the tools and technology that can make your plan a reality. For example, your invoicing system might utilize an automatic billing tool like PayPal’s recurring billing. There are many tools and resources at your disposal. Plan the system first and then look for tools and technology that will make it a reality. In the next chapter we’ll take a look at some of the top tools and resources to consider. Chapter Three: Using Tools and Resources Time Management Tools, Technologies and Resources Okay, let’s be honest here. Searching for a time management technology can be both overwhelming and a huge waste of money. Many tools and technologies over promise and under deliver. It is STRONGLY recommended that you create your system on paper first. Plan it out. Then based on what you need, research and compare technologies to find the best tool to meet your needs. Many people buy first based on promises of productivity and profits and then try to bend their systems to fit the technology. That alone is not good time management!
  • 16. 16 Presented by NewsletterClips.com And there are enough developers available that many times you can have a plug-in or tool created that perfectly fits your needs and doesn’t cost nearly as much as a pre- packaged tool. That being said, the remaining portion of this chapter is dedicated to discussing a few of the most common types of technologies and offering a few popular manufacturers. Online Tools Online you can find a tool, software or plug-in for just about any need you have. This provides you with a wonderful advantage as a business owner. You no longer have to do everything yourself. And much of the “management” of your business can be automated. For example, you can have a customer satisfaction survey sent to each of your customers a week after they make a purchase. This information might be tied into your marketing campaign as well as your customer service strategy. The Most Common Tools You Can Use to Automate Processes and Save Time Autoresponders Autoresponders may be your biggest asset as a business owner. You can use them to deliver your monthly ezine. You can use them to send promotional messages to your subscribers. You can use them to deliver downloadable files. You can also use an autoresponder to manage much of your customer service system. Consider:  aWeber  Constant Contact  MailChimp  OneShoppingCart  iContact Invoicing/Bookkeeping The financial end of your business can take a lot of otherwise productive time out of your day. Automating it takes the burden of bookkeeping off of your shoulders. And you also don’t have to worry about outsourcing the task and giving a stranger access to your financial information. Most invoicing/bookkeeping systems also create real time reports so you can know at a glance how your business is doing. This makes cash flow, forecasting and planning much easier.
  • 17. 17 Presented by NewsletterClips.com Consider:  QuickBooks/Quicken  PayPal  FreshBooks  BillingBoss  Peachtree Membership/Customer Service/Forums For many business owners, community is extremely important. It can mean the difference between a business that is steadily growing and on that has reached a plateau. Membership software programs, forum management programs and even customer service/ticket systems can all help your customers feel like they belong – they’re part of your community. It offers them more value and it makes marketing to and serving your customers much easier. Consider:  Kayako  aMember  osTicket  Zoho  vBulletin Time Management, Project Management, and Planning Tools Automating your systems is just one aspect of time management. It’s also important to be aware of how much time you spend on tasks. This helps you better determine and increase your hourly value. (We’ll show you how to figure that out in the next chapter.) If you’re working with a team of contractors, then project management tools, like Basecamp, can be helpful because they’ll keep everyone in the loop without too much back and forth. You also don’t have to worry about losing emails. Everything is contained on one account/thread. Finally, you may find it helpful to utilize planning and scheduling tools. For example, many people use Outlook by Microsoft to schedule their day, week and month. Google offers scheduling and calendar functions and there are many others. We’ll talk a about scheduling in a bit. For now, consider whether you’re a paper planner person or an electronic planner person. How often do you use your mobile device/phone and how
  • 18. 18 Presented by NewsletterClips.com often are you on your computer? If you’re not often online or on your phone then paper may still be your best scheduling option. Consider:  Rescue Time http://www.rescuetime.com/  Effexis http://www.effexis.com/achieve/planner.htm  VIP Quality Soft http://www.vip-qualitysoft.com/  BackPack/BaseCamp  Outlook  Google Calendar  MindJet Mind Mapping Software (Note there are free and low cost mind mapping applications for your tablet or mobile device too) NOTE: Before you dive in and purchase any of these products, use the free trial to make sure the system is right for you. Your Home Office It’s important to keep in mind that an organized space will help you stay focused and productive. If your desk is covered with stacks of papers, receipts, and junk then it’s going to be difficult to find what you need and to manage your time well. Spend some time planning your home office organization space. Take a look at what you use, what you need and how to best organize your space. Consider the three tier system which works like this:  Tier One – This tier consists of the times you use on a daily basis. They should all be within reach and easy to find. An example might be your planner, computer, notebooks etc…If it takes more than thirty seconds to grab what you need then the system needs improving.  Tier Two – This tier consists of the items you use perhaps on a weekly or monthly basis. They don’t have to be within reach but should be in your office and easy to access. An example might be your business plan.  Tier Three – This tier consists of items you access very rarely. For example, your tax returns from last year. They don’t need to be stored in your home office. You can store them in a file box elsewhere in the home. However, make sure the box is well labeled and the material is organized. File boxes, desk top organizers and shelves can all help you create an organized office space. But what about the business tool you probably use the most…
  • 19. 19 Presented by NewsletterClips.com How Organized is Your Computer? Look at the desktop on many computers and you’ll see a screen covered with files and documents. It not only looks overwhelming and cluttered, it makes it difficult to find anything. That wastes your valuable time! Create an organization system on your computer that is consistent, logical and easy to use. Consider embracing the three tiered system on your computer too. For example, files and software you use on a daily basis can be on your desktop. Files and software you use weekly or monthly can be saved in your “My Documents” folder. Each folder will be labeled by what is in it and then each file or sub folder will be labeled and perhaps dated. Then, any items you only use on a yearly basis or less can be stored on an external hard drive. This forces a quick mention about backups. Please, please, please create a system for yourself where you back up your information, software and websites/blogs on a very regular basis. Daily is great. Weekly is strongly recommended. Monthly and you’re at risk for losing valuable information. Anything less than monthly will likely result in regret. Investigate online backup services and/or an external hard drive. How organized is your home office? Do you have a stack of papers that you haven’t looked at in more than a month? If so, it’s probably time to clean the clutter and create a more organized office space. Consider using the three tiered system. Outline what you use daily, weekly/monthly and annually. Then create organization systems to support it. Don’t forget your computer too! Give yourself a full weekend to do this. It’s strongly recommended that you create your plan on paper first and then go buy the products to support your plan. Don’t buy products and then try to create a system around them. Your money is as valuable as your time. Your second action step is to research the software/tools to make the first system on your list a reality. For example, if the first system you’re focusing on is an opt-in/email marketing system then research autoresponders to support your system and your needs. Okay, so by this point you have planned your systems. You may have purchased or created some tools to help you automate the process and you have hopefully begun to assess and organize your home office. You basically have all the information you need Action Step!
  • 20. 20 Presented by NewsletterClips.com to create time management systems you need to run your best business – and live your best life. The next two chapters are devoted to myths and mistakes and also some expert time management tips. Chapter Four: Common Time Management Mistakes and Myths Everyone makes time management mistakes. In fact, much of the process of creating systems that work for you is a trial and error process. However, if you can avoid some common mistakes you’ll be able to streamline your processes and eliminate much of the trial and error. You’ll be able to focus on the tasks of building and growing your business and spending your day doing what you love. Mistake #1- Not Creating a Schedule That Works For YOU. When creating your schedule, take the following into consideration: When are you most productive? For example, are you better able to focus first thing in the morning? In the evening after the sun has gone down? Mid-day? When is your best time to work? This is the time to schedule the high priority or profit producing tasks. What is your family/personal schedule? Parents, spouses, children and outside commitments all play into your productivity and your schedule. For example, if you volunteer at your child’s school every Friday then it’s probably a good idea to keep Friday clear and to focus on your business the other days of the week. How much do you want to work each day or week? You’re not required to work every day from 9-5. In fact, if you want to work two days a week or six it’s all up to you. However, when you’re planning your business, keep your needs in mind.
  • 21. 21 Presented by NewsletterClips.com Mistake #2 - Not Recognizing Time Suckers Time suckers are those habits and tasks that take way more time than you think they do. They consume your day and before you know it, it’s time to pick up your kids from school or make dinner. So….what is keeping you from being productive? Common time suckers include: Email – Aim to outsource and automate some of your email and then check it no more than twice daily. (Experts recommend not checking email first thing in the morning. Instead save it for the end of the day when you’ve already accomplished the important items on your task list.) Bookkeeping – Outsource/automate what you can and then set aside time each week or month to get the rest done. Social networking – Be disciplined here. Schedule your social networking time and stick to it! Perfectionism – yes, you absolutely can spend way too much time on a project. Do your best and move on. If you struggle with this one, consider giving yourself a time limit. Procrastination – Figure out why you’re procrastinating. It’s generally a sign that your system for whatever you’re procrastinating on isn’t working. Automating and/or outsourcing this task is often an easy way to end procrastination forever. Household chores and errands – You can outsource these too. Housekeepers are great for business owners. And if that’s not in the budget consider scheduling your errands and chores into your day/week. That way you can focus on the most important tasks and know you have time set aside to manage your home later. Online learning, searching and browsing – it’s easy to spend an entire day perusing information about your industry and you can learn a lot. However, spending a day surfing the internet isn’t productive. Consider outsourcing any research you may need. Subscribe to blogs that you commonly visit using a reader. Then you can stay up to date by spending an hour or two on the weekend or in the evening when you’re not normally “Working”. Mistake #3 Forgetting about Balance It’s almost guaranteed that if you neglect to plan for and schedule time away from your business, you’re going to suffer from burnout. We’ve already discussed burn out a bit. It
  • 22. 22 Presented by NewsletterClips.com affects your joy, your ability to focus and stay productive and it affects your bottom line. A balanced life is important to the success of your business. Now, like creating time management systems there is no one size fits all approach to balance. A balanced life is individual – you have to decide if you’re living a balanced life. No one can decide it for you and no one can tell you what your ideal schedule looks like. Consider:  Taking time off each day to spend time on your own health and well-being. It can be something as simple as taking a daily walk. You can sign up for a class or meditate. Spend time each day taking care of you. Ten minutes is a bare minimum. Consider taking at least thirty.  Taking time off each week to spend time with friends and family. Your social life is an important part of your overall happiness. In fact, scientists have learned that laughter and connections with friends and family help you live longer.  Taking time away from your business monthly/quarterly/annually. You are the boss and that means you get to create your schedule. Yet, if you’re like most if you don’t schedule it you won’t take it. Entrepreneurs are notorious for being very driven individuals. So consider scheduling time away from your business regularly. And that doesn’t mean you have to take the standard two week vacation each summer. Do what works for you. If working two weeks a month and taking two weeks off a month is what works for you then do it. List the activities or habits that distract you from being productive or get in the way of managing your time wisely – time suckers. Take a moment and write down a theoretical schedule:  When would you work during the day or the week?  How many hours each day/week do you want to spend on business related tasks?  How many hours do you want to spend on personal activities/interests? Action Step!
  • 23. 23 Presented by NewsletterClips.com In the introduction we discussed the fact that there is no right or wrong way to manage your time as long as the systems you create support you to be productive, grow your business and enjoy your life. That being said, we would be remiss if we didn’t share some of the time management tips that experts use and teach around the world. The final chapter in this report is simply a nice list of a few expert time management tips. Try them if they sound like they’d support you and your time management style. Chapter Five: Expert Time Management Tips #1 - Know Your Hourly Value Your hourly value is quite simply the amount of money you make each hour. For example, if you’re spending your time networking and emailing your hourly value is quite low. If you are speaking with clients or selling products then your hourly value is higher. However, hourly value is best utilized when it’s calculated as an average. Calculate your hourly value by dividing your monthly income or net profits by the number of hours you worked. Yes, this means you need to track how many hours you actually spend on your business. For example, if you have 5,000 in net profits this month (gross income less expenses) and you worked 100 hours this month then your equation is 5000/100 or $50/hour. This information is important because it’ll help you make some critical business decisions. For example, if you’re outsourcing a task you can assess whether it’s a sound financial decision. #2 - Prioritizing and Task Lists If you’ve ever taken a Franklin Covey course on time management they have a very elaborate system of prioritizing tasks. While the system may not be right for your time management style they do have a valid point. Prioritizing tasks makes very good sense. Ideally, you want to make sure you accomplish something that builds and grows your business or contributes to your income each day. In order to do that it’s important to focus on that task first. For example, imagine your daily task list looks like this:
  • 24. 24 Presented by NewsletterClips.com  Answer client emails  Post to blog  Publish ezine  Write content for next week  Invoice clients  Record next video how to series/product Now looking at these six tasks there is hopefully one that stands out as the priority task - #6. In fact, if you were to apply a priority system to these tasks the list might instead look like this. 1. Record next video how to series/product 2. Write content for next week 3. Answer client emails 4. Publish ezine 5. Invoice clients 6. Post to blog Often tasks that are high priority are tasks that:  Result in a direct profit.  You’re skilled at.  You enjoy.  Are too expensive at this time to outsource or automate  Are essential for the growth of your business. This example leads directly into our next expert tip… #3 - Outsource There are two truths – there are only so many hours in the day. And there is always work to be done. Don’t risk your health, your sanity, your business and your happiness by experiencing burnout and/or becoming overworked and overstressed.
  • 25. 25 Presented by NewsletterClips.com In the previous example, all but one of the tasks can be outsourced. 1. Write content for next week - ghostwriter 2. Answer client emails – virtual assistant 3. Publish ezine – virtual assistant 4. Invoice clients – bookkeeper/virtual assistant 5. Post to blog- virtual assistant There are many benefits to outsourcing including:  Access to potential contractors from around the world – making it possible to find highly skilled contractors that fit your budget.  You don’t have to pay employment taxes or benefits.  Increase your hourly value – you can focus on your more profitable tasks.  Save your valuable time - focus on the tasks that you do best and enjoy the most. What do you Outsource? There are three categories of tasks that are generally outsourced. They include:  Administrative tasks - answering your email, updating your website, scheduling, shipping and so forth. These are generally time-consuming tasks that can easily be outsourced to qualified assistants readily available and at competitive prices.  Technical tasks - search engine optimization or web design.  Professional tasks – copywriting, graphic design or learning a new scripting language to generate a feature for your website. #4 - Ask for Help Entrepreneurs wear many hats. However, you’re not expected or required to do everything yourself. Instead, ask for help when you need it or when it makes sense. Focus on what you enjoy and what you do well. Let others handle the rest.
  • 26. 26 Presented by NewsletterClips.com #5 - Remember it’s Okay to Say “No”. You don’t have to say yes to everything. Evaluate the offer or request. If it makes sense for you and your business then great. If not, “No” is a wonderful word. No excuses, no explanations. A simple “No thank you. That’s not going to work for me,” should suffice. Finally, Remember to Take Care of Yourself A balanced life isn’t complete without regular attention toward your health and happiness. If you’re too sick or too tired or too stressed to work then you’re too tired, stressed or sick to have fun and enjoy your life. Time management is about creating the life you want to live and living it the best way possible. It’s not about conforming to a system created by someone else – unless it fits your personality and work style. Create systems that support your goals and vision. Automate and outsource when it makes sense. And build the best business possible. Need Newsletter or Blog Content? Visit: http://NewsletterClips.com Grab your FREE outsourcing TOOLKIT here: http://newsletterclips.com/freeoutsourcingtoolkit