Connection to Amadeus, and Amadeus Information System (AIS)

1. AUSTRIAN SERBIAN TOURISM PROGRAMMESAUSTRIAN SERBIAN TOURISM PROGRAMMES
Introduction to Amadeus
Hands-On Labs

2. AUSTRIAN SERBIAN TOURISM PROGRAMMES
CONNECTION
TO AMADEUS
Chapter 1
At the end of this chapter, you will be able to:
 Have a good understanding of Production and Amadeus
Training
 Sign-in to Amadeus system
 Have a good understanding of the sign elements
 Define work areas
 Know functionality of each icon in Amadeus system
 Sign-out of Amadeus system

3. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Amadeus Environments
 There are two different environments in Amadeus:
– Amadeus Production Environment
• to make real bookings for passengers
– Amadeus Training Environment
• to learn and practice
• a separate system dedicated to deliver training

4. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Connection to Amadeus Selling Platform
 If in production environment then launch the Amadeus
Selling Platform
– Start Internet Explorer
– Enter the URL: http://amadeusvista.com
– Click on Launch Amadeus Selling Platform

5. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Connection to Amadeus Training
 To launch Amadeus Training:
– Start Internet Explorer
– Enter the URL: http://training.amadeusvista.com
– Click on Launch Amadeus Selling Platform

6. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Sign In elements
 Office ID:
– Each office (Travel Agency, Airline, Hotel Provider, etc.) is
known by a unique Office ID in Amadeus
– A nine-character code consists of:
BEG 1A0 901
City Code
Corporate Code
and Qualifier
Office Code

7. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Terminal Address
 Each terminal connected to Amadeus at each office is known by a unique
eight-character code called Terminal Address such as:
58 98 000A

8. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Sign Definition
 Sign is a unique eight-character code at each office
1708 AN SU
(Numeric)
Agent Sign
Duty Code(Alpha)

9. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Duty codes in Amadeus
 Each sign has one duty code or several duty codes attached
which defines rights and duties of the sign
– AS: Agent sell (Travel agents only)
– CE: Customer engineer
– GS: General sales agent
– PD: Pre/Post departure agent
– PR: Programmer
– RC: Space Control
– SU: Supervisor
– TR: TTY reject agent

10. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Work Areas
 For each terminal, there are six work areas
– When agents share a terminal, each agent can work independently in
a different area
– When only one agent uses a terminal, that Agent can use all six-work
areas
 The areas are identified as A, B, C, D, E, and F
– Multiple work areas enable you to perform different transactions in
different areas
 Work area by default is A!

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Sign In
If you want to change
your password then in the
field New password enter
different value from
previous password!

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Work in Command Page
 When sign-in the graphical screen is shown
 To access the Command Page (for cryptic entries) click on
 To see the system date enter the transaction code: DD
– To check if you are in Training environment
– If the current date is shown then you are not in training!
– The date should be 5 weeks before current date (today’s date)

13. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Previously Sent Amadeus Commands (p. 14)
 If you want to send the same command again or to
edit it then click on:

14. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Split window (p. 15)
 For splitting the window click on:

15. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Toolbar

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Sign-in on the Command Page (p. 20)
 To display work areas: JD (Jump Display)
– MOD: PRD (Production) or TRN (Training)

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Sign-in
 To sign-in to the available area in Production Mode: JI (Jump
In)
– JIAgent sign/(Slash)Duty code-(Dash) password
– e.g. JI1708AN/SU-student
 To sign-in to training: JJ
– JJ1708AN/SU-password

18. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Sign-out (p. 20)
 Sign out of the current area: JO (Jump Out)
 Sign out from all areas: JO*
– It is important to sign out of the system at the end of the day, or when
leaving your terminal for an extended period of time
– Idle areas will be signed out after 30 minutes automatically

19. AUSTRIAN SERBIAN TOURISM PROGRAMMES
AMADEUS
INFORMATION
SYSTEM - AIS
Chapter 2
At the end of this chapter, you will be able to:
 Explain Amadeus Information System
 Find a list of topics available in AIS
 Access to airlines’ information
 Access to countries’ information
 Access to airports’ information
 Access to weather’ information

20. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Amadeus Information System (AIS)
 The AIS is a central source of reference information organised in
categories, subjects, and pages
 There are two types of information in AIS:
– Information provided and maintained by Amadeus
– Information provided and maintained by outside providers (e.g. Lufthansa)

21. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Display AIS main topics
 To display a list of all topics in AIS, enter: GG AIS
– GG (Go Go)
– AIS consists of the category, subject and page
 Scrolling Commands:

22. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Airline (AIR) Information
 Airline information is maintained by each airline - not by Amadeus
 To request general airline information page, enter: GG AIR
 To request information for a specific airline, for example for Austrian Airlines
Information Pages, enter: GG AIR OS
 To request specific subject related to an airline, for example Procedures and
Information on Baggage Items for Austrian Airlines Group, enter: GG AIR
OS BAGS
Exercises
– List info pages for Alitalia Airlines, enter: GG AIR AZ
– Change language: GP;IT
– Find Austrian office in Belgrade: GG AIR OS BEG
– Lufthansa office in Belgrade: GG AIR LH BEG
– What is free baggage allowance at the economy class for JAT Airways (JU)?

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Country (COU) Information
 Country Information is maintained by Amadeus
 To display the list of countries that start with the letter
A, enter: GG COU A
 To display information about specific country, for example
Country information for Austria, enter: GG COU AT
Exercises
– List public holidays in Austria
– What are the main attractions in Austria?
– What are the typical meals in Serbia (RS)?
– Find info about accommodation in Montenegro (ME)
– When does the international jazz festival in Croatia (HR) take place?

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Airport (APT) Information
 Airport information is obtained from different airport authorities and/or
airlines
 For each airport, five subjects are available:
– General information
– Parking information
– Check-in information (terminal name or number, and names of airlines
departing and arriving from that terminal)
– Airport facilities information (banks, lounges, post office, and other)
– Ground surface transportation information (transportation services between
airport and major cities)
 To access the airport pages, enter: GG APT XXX (Where XXX stands for the
airport code)

25. AUSTRIAN SERBIAN TOURISM PROGRAMMES
Airport information
 Exercises:
– Display information about airports in London (LON)
– Display information about Belgrade (BEG) airport, and answer the
following questions:
• How much does the car parking per day cost?
• What are the opening hours of the duty free?
– Display general information about Vienna (VIE) international
airport, and answer the questions:
• How many kilometers are from the airport to the city?
• How much does a taxi cost?
• How long does the journey take?
• How much are the left luggage lockers?
• What are the opening hours of the post office?

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Additional info
 Info about Amadeus in Serbia: GG AMA RS
– Find info about Amadeus in Austria (AT)
 Detailed information on type of access and function levels for
the Amadeus Participating carriers: GG PCA
– Look for the type of access for JAT Airways: GG PCA JU
– Find access and function level for Austrian Airlines (OS)
 Weather information for a specific city: GG WEA BEG
– Obtain a 5-day weather forecast for Vienna (VIE)
 List of all codes beginning with the letter W: GG CODE W
 Help on every transaction code: HE