Anihjap Presberry has over 5 years of experience in customer service roles across several industries including financial services, insurance, and education. She has a proven track record of meeting performance goals while assisting customers with inquiries about benefits, insurance, retirement accounts, and resolving delinquent accounts. Presberry is currently employed as a Customer Service/Enrollment Specialist at Aon Hewitt where she handles over 100 calls daily regarding a variety of retirement and health insurance plans.

1. Anihja Presberry
Phone: 224-733-4254 ~ Email: anihjap@gmail.com
Employers
Aon Hewitt ~ October 2015 - current
Customer Service/Enrollment Specialist
 Take 100 or more Inbound/outbound calls daily
 Demonstrate broad knowledge of the variety and structure of retirement plans, from
pensions to 401(k)’s to IRAs and Roth IRA’s.
 Demonstrates broad knowledge of different health insurance plans, including HMOs and
PPOs. Negotiated discounts and pricing with customers.
 Maintains files and records of individual employee benefits
 Check to ensure appropriate changes are made to resolve customer’s problems
 Assists HR in determining proper benefits and compensation packages for new
employees
 Addresses employee inquiries about their insurance or retirement benefits
Financial Management Systems ~ November 2014 – October 2015
Default Resolution Specialist/Collections Specialist
 Attain all Key Performance Indicators (KPI’s) and monthly performance goals
 Contact borrower’s by telephone to negotiate payment in full or best qualifying program
to resolve delinquent accounts
 Locate and notify borrowers of delinquent student loan accounts by mail or telephone
 Record and update account activity including borrower’s financial status, demographics
and collection efforts associated with resolving their account
 Perform various administrative functions for assigned accounts such as recording of
address changes and contact numbers
 Adhere to the FDCPA,Privacy Act,and all federal and state laws governing the 3rd party
collection industry
Bankers Life and Casualty ~ September 2014 – November 2014
Appointment Setter/Recruiter
 Call potential customers through use of calling list provided by supervisors
 Provide customer solutions to questions
 Capture customer account updates in client database
 Schedule interviews/appointments
 Provide on-the-job training to new employees
College of Lake County Bookstore ~ August 2014 – September 2014
Seasonal Cashier (enrollment)
 Issue receipts, refunds, credits or change due to the customer
 Count money in cash drawers at the beginning and end of shifts to ensure that amounts
are correct and adequate
 Train new cashiers
 Handle customer inquiries
 Make order in customer's name

2.  Handle forms such as invoices, journal vouchers, book vouchers and catalog orders
Education
Zion Benton High School – September/2009- June/2013 - Graduated
Columbia College – Bachelor of Arts, Business Administration-Marketing – September/2013 -
Current
Skills
Microsoft Office: Excel, PowerPoint, Word, Outlook
Social Media experience