1. Vendor Support/Assistance Guidelines
Needed Supplies:
 Temporary vests for each vendor (unless the vendor already has a vest)
 5 free papers for each vendor
 Papers for selling to vendors in case they run out
 Bridge T-shirt to wear as volunteer
The Basics:
1. Meet (or transport) the vendors to intersection or event (will be provided)
2. The live selling session should run for about an hour
3. You will be given the name of the vendors and their contact information in case a
vendor is late or does not show up
a. If a vendor is not answering their phone and hasn’t show up after 15
minutes it is probably safe to assume that the vendor is a no show
b. If that happens report it back to Anna Stratton-Brook with the name of the
vendor
4. When the vendors show up, introduce yourself and let them know that you are a
Bridge staff member with the Live Selling Program
5. Tell the vendor that you are there to support, assist and encourage them in their
selling. Examples of possible ways to assist/support/encourage:
a. Holding their papers
b. Holding onto their money while they sell
c. Helping them with their sales pitch
d. Constructive criticism on selling style
6. Ask the vendor if they have anything specific they can think of that you might be
able to help them with or give feedback on
7. Simply being there and giving occasional positive feedback is all a vendor needs
to feel more confident in selling so don’t feel like you aren’t doing anything
8. Positive feedback/constructive criticism
a. Comment on what the vendor does well when making a sell
b. Encourage them to continue those good selling habits and interactions
c. Each time a vendor makes a sale try and ask them what they did or why
they think that sale worked as opposed to others
9. At the end of the session thank the vendor for participating
a. Get the temporary vest back
b. Record location/time/number of papers sold for that vendor
10. Unless you have to drive the vendor back after session you are finished
This program is for showing vendors that we care and want them to succeed. Even if you
feel like you have no advice to give don’t feel like you’re doing something wrong. The
important part is that we are investing time in the vendors and trying to understand their
experiences and needs. As long as you are being positive and supportive you are doing a
good job!
Call 704.608.9984 if you have any questions! Good luck!