The document outlines the steps needed to staff up for the development of a training academy, including recruiting additional personnel, assigning roles and responsibilities to project teams, and developing a project timeline and deliverables for the first phase of the project. Key actions include hiring a project manager, assembling teams for web development, course design, and marketing, and creating a plan to develop the first course within 3 months.

1. 1. Trần Thị Tú Trinh
2. Nguyễn Thị Mừng
3. Nguyễn Hồng Ngọc
4. Ninh Thị Thu Nga
5. Dương Thị Mỹ Kim
6. Thái Tú Linh
7. Nguyễn Trương Hiền Trân
8. Phạm Ngọc Mai Thảo

3. Trần Thị Tú Trinh
MRG HUMAN PERFORMANCE
IMPROVEMENT
improve human performance
multiple technology avenues

4. Trần Thị Tú Trinh
Revenue for past year: $25 million
Revenue for the Training Solutions Division for
the past year: $10 million
Workforce: 650 employees

5. Trần Thị Tú Trinh
a. A project plan and timeline for the academy’s development, including web
site design and launch, course development and repeat course cycles.
b. Paper-based training and educational products.
c. Web-based training and educational products.
d. Digitized video training and educational products.
e. Marketing brochures, posters and e-mail announcements.
f. Event logistics plans.

6. Trần Thị Tú Trinh
g. Delivery schedules for 15 courses.
h. Training analyses for the first and second courses.
i. Instructional design plans.
j. An instructor’s guide, participant manual and PowerPoint presentation with
a variety of multimedia components such as graphics, animations and videos
for the first course.
k. An examination for the first course.

7. Nguyễn Thị Mừng

8. Nguyễn Thị Mừng
PHASE ONE
(3 MONTHS)
Implement organizational structure
Develop and launch web site
Develop anf implement branding
for the academy
Develop and distribute
marketing material
Develop the first course
Deliver the first course
Begin development of the second
course through the analysis phase

9. Nguyễn Thị Mừng
PHASE TWO
Complete development
of the second course
(2 YEARS 9 MONTHS))
Deliver the second course
Implement development
schedule for the next 13 courses
Offer repeat courses during
last year of the contract
Continue to manage the academy,
maintain the web site
and market the courses

10. Nguyễn Thị Mừng
Executive Officer
(5 employees)
Financial Officer Operations Officer
(12 employees) (10 employees)
Training Analysis Evaluation Human
Contracts Business
Solutions Division Division Resourse Development
(4
Division (162 (167 (16 (14 employees)
employees)
(12 employees) employees) employees) employees)
Project Document
Graphic Design Multimedia
Management Production
Instructional Design Programing Logistics

11. Nguyễn Hồng Ngọc
NO1: INCREASING STAFF TO COMPLETE
THE FIRST PHASE
1 Recruitment policies and guidelines
2 Challenges
3 Proposed result

12. Nguyễn Hồng Ngọc
MRG HPI
Considered
before being
Maintaining a terminated due
highly qualified to lack of an
talent pool. available
assignment
New work opportunities

13. Nguyễn Hồng Ngọc
Verification of the project assignment
Budget to support the position
Duration of the assignment Full-time
position

14. Nguyễn Hồng Ngọc
Company Logo
New Subcon Staff
Position -tractor Reassignments
• Project Manager
• Project manager
• Branch Chief •Branch Chief
• Branch chief
• Vice President of •Vice President of
• The vice
TSD the TSD
president of the
• Vice President of •Chief Operation
TSD
Contracts Officer
• Chief Operating
• Chief Operating •CFO
Officer
Officer •Vice President of
• CFO
• CFO HR
• Vice president of
• Vice President Of •CEO
HR
HR

15. Ninh Thị Thu Nga
Recruitment Strategy
Needs
Approach The

16. Ninh Thị Thu Nga
Prepare a development
schedule
Assign experienced employees
familiar with the project to
project work teams

17. Ninh Thị Thu Nga
Project
manager
Task
Editors
managers
Logistics Graphic
coordinator artists
Narrator Programmers
Instructional
Interviewers
designers

18. Ninh Thị Thu Nga

19. Ninh Thị Thu Nga

20. Ninh Thị Thu Nga
Begin training
academy
program
development
Develop First
the Develop
second
phase web site
course tasks
Develop and
deliver the 1st
course

21. Ninh Thị Thu Nga
Time • 160 hours
Begin
training
academy Position • Technical writer
program
development
• Develop
comprehensive
Task “Knowledge Capture
and Training” plan to
launch the academy

22. Ninh Thị Thu Nga
Positions
Team members
Tasks Web
programmer • Seasoned veterans
• Well-equipped
Graphic
Conduct a requirements
analysis to define their
artist Web site
understanding of The
initial scope of the work
Technical • Courses: delivered through
writer • Students: register online
• Available & functional well before
the end of 1st phase
Develop a plan for • Additional content & features:
the web site’s design Database
programmer added as available
• Not only user-friendly but also
easy to update & expand

23. Ninh Thị Thu Nga
• Capture
Positions
Tasks
• Instructional designer
• Technical writer
knowledge
• Analyze training
• Graphic artists
needs & identify
• Logistics coordinator course content
• Subcontracted subject • Design &
matter expert develop course
materials
• Document specialist
• Market the
• Videographer course
• Subcontracted audio • Coordinate
technician logistics for the
course
• Deliver &
evaluate the

24. Ninh Thị Thu Nga

25. Ninh Thị Thu Nga
Hire a
subcontractor  Identify a quailed
Assemble a team provide SMEs with project manager
- combination of technical  lead
value & experience in the curriculum
experience general subject development
matter of the efforts
courses

26. Ninh Thị Thu Nga
-Develop the course
Make all decisions for MRG HPI Project - Define instructional
regarding contract execution manager methodologies
- Identify course
Report to content, media
- Write course
Ensure materials
knowledge Deputy -Develop student
Task manager capture portion project manual, instructor
be successful manager guide, train-the-trainer
documents
- Provide support in
knowledge capture Lead
Media SME instructional
Support team -Communicators with
instructors designer
Capture, edit raw
audio, video
Video Graphic Technical Team A Team B
producer & artists Webmaster
writers
Videographer
- Develop, maintain 1st course 2nd course
- Produce Produce transcripts,
graphics, animation brochures, train-the- web site
sequences trainer materials, - Make the final Subcontracted SMEs
- Develop instructor guides, audio, video clips
brochures, web site student manuals index accessible
materials -Integral members
-Report to and receive daily and direction
from project manger and team leads

27. Ninh Thị Thu Nga

28. Dương Thị Mỹ Kim
SCENARIO 2: THE EFFECT OF FIRING THE
PROGRAM MANAGER ON STAFFING FOR THE
SECOND PHASE OF THE PROJECT
write to articulate the scope for conducting
at each project phase
A Task
do within the first month of the project start Management
date Educational Plan
hire a new program manager from outside
to oversee the new project

29. Dương Thị Mỹ Kim
Divisions TASKS
TASKS
design & launch web site
Course
development delivery the first course at the
two months the project start start of the fourth month
date
review & rehearsal the
design A marketing plan & Marketing course two months after the
branding campaign before project start date
web site can launch
Web site
start analysis work for the
distribute marketing development
second course two months
products at the same time after the project start date
web site

30. Dương Thị Mỹ Kim
Program
Program
Manager
Manager
Client
conduct weekly status
Conduct
meetings
quality assurance
reviews immediately to
communicate through e
mail & telephone calls
keep the schedule on
time
meet established
deadlines for product
delivery

31. At the end of the
thirteen
has not
has not said a
miss the
deadline make the
leaded dozen for client not
the words in delivery pleased
the past 8
team weekly
the TMEP

32. • Promote Deputy PM to PM position Dương Thị Mỹ Kim
• Reorganize the team & fill the open
position
•Lead ID was assigned to assist with
team A
•Hire new Lead instructional designer to
lead team B

33. Thái Tú Linh
Different expectations about the complexity of graphics
in course development and course materials
Different opinions about the level of marketing required
instances where instructors had rescheduled
on multiple occasions or cancelled
Concerns about the subject matter experts (SMEs)

34. Thái Tú Linh
D
videotaping requirement
during analysis phase
repeat courses that were
going to be offered

35. Thái Tú Linh
Maintain a staff to meet the
contractual changes?
Ensure a quality product?
Retain your employees?
Instill confidence that the program is
stable?

36. Thái Tú Linh
MRG HPI had organized all three
development teams
Team A
First
course
Team B
Second
course Team C
Third
Course

37. Thái Tú Linh
In order to not
lose staff
To lay off To lay off To lay off
Reassigned
one one one
to existing
document technical programmer
work
specialist writer

38. Nguyễn Trương
Hiền Trân
THE CLIENT WANTS TO:
-ADD REPEAT COURSES BACK INTO THE SCHEDULE
- ADD FOUR NEW COURSES
- ADD FOUR NEW COURSES
- START IMMEDIATELY AND WANT THEM COMPLETED
WITHIN THE NEXT 12 MONTHS

39. Nguyễn Trương
Hiền Trân
PRESSURE
 Struggling after the termination of the program
manager.
 The three-month work stoppage.
 A change to the workload and schedule
requirements.
 The loss of co-worker.
 Development and delivery schedules were tight and
required a great deal of commitment and hard work.
 The team’s moods have run the gamut from
devastation to euphoria.

40. Phạm Ngọc Mai Thảo

41. Phạm Ngọc Mai Thảo

42. Phạm Ngọc Mai Thảo
Analysis 3 weeks
Analysis meeting 1 week
Analysis report 2 weeks
Development 8 weeks
Review 1 week
Course rehearsal and review 1 week
Production Before Class 2 weeks
Delivery 1 week
Post Delivery 8 weeks
(Evaluation report/ Online
course/ Promo DVD)

43. Phạm Ngọc Mai Thảo
A full- time project manager
A full- time webmaster
•Updating the website
•For : _ Registering
_ Listing the courses
•Adding more file/ materials
to the e-library

44. Phạm Ngọc Mai Thảo
1
Developing new effective workplace
4
Job stability
2
Inspire company philosophy & culture
5
Sitting down with the staff
3
Training & Growth Opportunities
6
Gaining Commitment

45. Phạm Ngọc Mai Thảo
Target
group
1.Setting job description Recruit
2.Vacancy identificationProcesses ment
Sources
3.Arranging interview
4.Candidate assessment/
interview/ selection
5.Job offer
6.Hiring process APPROACH
(negotiation, contra
ct, training,…)

46. Phạm Ngọc Mai Thảo
HR Communication
Plan
Prepare Declare to
Communication internal staff
External Internal
Communication Communication
HR manager
Local Papers
Send Provide
Legal Define
Open House Task Internal
key which
Job centers messages Issue Leads issues teams is
to potential (timeline, prior
Advertisements
budget) allocated
Website candidates

47. Phạm Ngọc Mai Thảo
Posting the recruitment  Conducted by HR
Recruiting methods
 Quick staffing and
announcement 1. By Advertisements
manager
Interviewing process 2.training (1 month)
By Database search
 Interviewed by the
3. By Employee Referral
 Up to quality standard
Training new staff members 4. By Job Fair task lead
appropriate

48. Phạm Ngọc Mai Thảo

49. Define Recruitment Determine
Recruitment Policies A recruitment
needs Guidelines strategy
HR Develop a communication plan
SKILLs to implement the recruitment
strategy