1. Experience and Acquired Skills during my work with EIC Co. for
the 14 years .
1-Preparing,Configuration&Troubleshootingof publicPCs&Laptops.
2- Software Installation.
3-Formatting,InstallationandConfigurationof WindowsOSFamily.
4-Windows,Programs&NetworkTroubleshooting.
5-Assembling&Disassemblingof DesktopComputers.
6-Cuttingandinstallationof networkcables.
7-Configurationof hubs,modemsandothernetworkingswitches/devices.
8- ProvidingaTechnical SupportandRecommendation/Advice,viaHelpDeskSystem, Telephone,E-
mail,Remote Desktop,NetmeetingProgram(XP),WindowsDesktopAssistance andonline thru
TeamViewerprogram.
9- Maintaining& Administratingthe UsersWorkstations(Desktop) &Administratingthe Servers/
DomainActive Directoryenvironment.
10- Protectthe WorkstationsOSfrom all typesof modernviruses,malwareandcleanthe infected
machinesandworkhard inresolve andonline troubleshootingall the problemsof virusesaswell as
usingthe cleaningandvirus'removal tools.
11- MaintainingandAdministratingthe internetserver/Firewallserverasperthe companypolicesin
givingaccessauthorizationsandcontrol the time andsites.
12- Maintaining,AdministratingandTrackingwithproviding atechnical supportremotelythruthe IT
HelpDeskSystemandCentral DesktopManagementSoftware.(MangeEngineServiceDeskPlus)&
(ManageEngine® DesktopCentral).
13-Installationof software &driversforall typesof printersandconfiguringthe network printersand
Trackingthe networkprintersandprovide all the requiredsupplies.
14- Maintainingthe BackupandWindowsUpdating(Scansystems,downloadanddeploymissing
patches),SecurityUpdatesandThirdPartyApplicationUpdates
15- Maintaining&AdministratingFingerScan(Secure AdminSys) andEmp.ID Card Printingforall Co.
Staff.

2. 16- Maintaining&AdministratingIBMLotusNotesDominoServer&IBM Traveller
as well asinstallation&configurationthe clientssoftware.
17 -FastResponse forany urgentcases andfor the personswhohave priorityasthe Co. Chairmen,EVP,
VP& DeptDirectors.
18- CommunicatingandFollow-upwithITSuppliersforanytechnical support,consumable itemsand
any otherrelationsaboutthe ITBusiness.
19- Provide all the requiredreports,recommendations,proposals&goalsto mydirect
supervisor/manager.
20- Servingandmovingtomore than one locationbyI.T CAR,as per anyrequesttoattendand provide
the technical support.