IT Industrialization Part 2

1. Siemens IT Solutions and Services
IT Industrialization and beyond
Our Promise
- Part II -
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2. Our Promise - Index
1 Why Siemens Application Management?
2 Our Promise
3 Contact
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3. Why Siemens Application Management?
We ensure that your
We are prepared to business is running
We align IT to your
learn something
business challenges
new every day
We build on We absorb your
worldwide expertise workload
We give you We learn from
flexibility the best
IT is the backbone of
your business
You choose the We ensure
services, we deliver you are up to date
We tie our success
to yours
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4. We ensure day-to-day Operations
We ensure your applications are running
We manage your application landscape
We quickly fix occurring incidents and solve
the root causes
We focus on incident prevention through
process focus
…and together we increase the value of IT
for your business.
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5. Our Promise: Alignment
We align IT to your business challenges
We analyze IT incidents and fix the underlying
issues
We improve processes based on know-how of
Siemens industry experts
Our root cause analysis tools were developed
with Siemens industry sectors and are proven
to work for your industry
Alignment
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6. Our Promise: Service
We ensure you are up to date
Live overview of ticket volume, performance
and progress on individual tickets
Frequent status discussions with dedicated
customer service manager
One single, competent point of contact for
all topics
Service
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7. Our Promise: Choice
You choose the Services, we deliver
One service catalog worldwide
Standardized services
Fixed price per service
Reliable delivery
Our Commitment to reduce your costs
No competitor will beat us on price
Choice
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8. Our Promise: Flexibility
We absorb your workload
Through access to our employee pool
Balancing workload across customers
One ticket tool worldwide
Standardized processes
Flexibility
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9. Our Promise: Adaptability
We are prepared to learn
something new every day
Cutting edge knowledge sharing portal
Best practice automatically identified and
stored for reference
Knowledge sharing across customers
Automated assignation of incident resolution
to topic expert
Adaptability
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10. Our Promise: Skill Management
We build on worldwide expertise
Global overview of skills and experience
Rigid selection process and
performance management
Global talent management
Global career paths
Global Skill Pyramid
Skill Management
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11. Our Promise: Comparability
We learn from the best
Same standard processes worldwide
Benchmarking across customers & countries
Controlled innovation to gain efficiency
Comparability
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12. Our Promise: Reliability
We know how it is to be in your shoes
We manage the IT for small to some of the
biggest companies worldwide
We reduce IT service costs by an average
of 15% per year
Global SAP-certified Application Management Service
Provider and the world‘s first SAP-certified Customer
Core Center of Expertise
Reliability
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13. Our Promise: Win-Win
Our success depends on yours
Risk & Gain Sharing based on
performance
Fixed cost reduction per year
Customer Service Manager as
client’s advocate
Win-Win
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14. Industrialization and beyond
This presentation is part of a series of Industrialization topics.
If you would like to know more, please continue with “Part III – Industrialization”.
Part I – Challenges of our Customers
Part II – Our Promise
Part III – Industrialization
Part IV – How we work together
Part V – Answers for our Customers
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15. You want to know more? Just contact:
Andreas Degenhardt
Head of Global Application Management
Siemens AG
Siemens IT Solutions and Services
Otto-Hahn-Ring 6
81739 Munich
Germany
Phone: +49 (89) 636-46500
andreas.degenhardt@siemens.com
www.twitter.com/applicationmngt
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