AppNET Group Developed Customer Relationship Management System software.CRM,is an essential part of modern business management.CRM concerns the relationship between the organization and its customers.

1. Sale For Customer
Relationship Management
Software
CRM is the abbreviation for customer relationship
management. It entails all aspects of interaction that a
company has with its customer, whether it is sales or
service-related. While the phrase customer relationship
management is most commonly used to describe
business-customer relationship, CRM systems are used
in the same way to manage business contacts, clients,
contract wins and sales leads.

2. CRM is often thought of as a business strategy that
enables businesses to:
Understand the customer
Retain customers through better customer experience
Attract new customer
win new clients and contracts
Increase profitably
Decrease customer management costs
How CRM is Used Today
Customer relationship management solutions provide
you with the customer business data to help you
provide services or products that your customers want,
provide better customer service, cross-sell and up sell
more effectively, close deals, retain current customers
and betterunderstand who your customer are.
Organizations frequently looking for ways to personalize
online experiences (a process also referred to as mass
customization) through tools such as help-desk
software, email organizers and different types of
enterprise applications.

3. The Impact of Technology on CRM
Technology and the Web has changed the way
companies
approach
Customer
relationship
management strategies because advances in technology
have also changed consumer buying behavior and offers
new ways for companies to communicate with
customers and collect data about them. With each new
advance in technology—especially the proliferation of
self-service channels like the Web and smart phones,
customer
relationships
is
being
managed
electronically.Many aspects of CRM relies heavily on
technology; however the strategies and processes of a
good CRM system will collect, manage and link
information about the customer with the goal of letting
you market and sell services effectively.
The Benefits of CRM
The biggest benefit most businesses realize when
moving to a CRM system comes directly from having all
your business data stores and accessed from a single
location. Before CRM systems, customer data was
spread out over office productivity suite documents,
email systems, mobile phone data and even paper note
cards and Rolodex. Storing all the data from all
departments (e.g. sales, marketing, customer service
and HR) in a central location gives management and

4. employees immediate access to the most recent data
when they need it.
Departments can collaborate with ease and Customer
Relationship Management Software systems and it
helps and organization to develop efficient automated
process to improve business processes.
Other benefits include a 360-degree view of all
customer information, knowledge of what customers
and the general market wants and integration with your
existing applications to consolidate all business
information.
Advantages of CRM
The advantages of carrying out a proper business CRM
are many and varied:
- First of all, it is a good way to expand the customer's
portfolio. By contacting prospects, it is most likely that
many of them are interested in the company activity, in
its products and services. It is obvious that if the
company does not initiate a process to go towards the
customer,then the customer will not come to the
company, unless he experiments a specific and urgent
need.

5. • Naturally, Customer Relationship Management
Software offers the advantage of gaining customer
loyalty. As stated above, loyalty is Less costly for a
company and the loyal customer becomes a
professional recommendation of the company and its
services. Furthermore, the company can promote the
work it has done for its customers in order to approach
prospects. It is always more convincing to present a
work carried out rather than to rely on our own
theoretical expertise.
• A good CRM associated with a good tool ensures
companies to have a good view over the list of
customers and prospects, to know where it stands with
relationship management, when to contact them again,
etc. Furthermore, an improved customer and prospect
insight ensures a better and more targeted
communication.
• Customer Relationship Management Software also
ensures enhanced productivity. By fostering customer's
loyalty, the company spends less time acquiring new
customers and saves then time on other projects.
Sales Report
This report shows how many product are sale in month
and also in year.

6. AppNET Group look forward to handle and support your
organization’s needs in the matter and assure you for a
responsive & fruitful venture and assure you for a
responsive and fruitful venture ahead.
For more info kindly visit : http://www.appnetgroup.com
Contact Us : +91-9028440277 | +91-8600146011
Mail at : info@appnetgroup.com