1. April Neyland
april.neyland@outlook.com  2633 NE 130TH Court 360.947.1120
Objective
To obtain a position at a dynamic company where my talents, experience and education can
be utilized to the fullest extent
Education
University of Phoenix, BS in Business Marketing, 2014
Skills
Proficient in Microsoft Office
Self Motivated
Flexible team player
Able to multi-task and create more efficient processes
Experience
Moda Health (Portland, OR) Medical Customer Service (January 2015 to November 2015)
o Provide exceptional customer service to members and providers
o Explain benefits and claims to members and providers
o Maintain department required stats
Healthcare Management Admin (Bellevue, WA) (Telecommute) Enrollment Services
Auditor (September 2012 to January 2015)
o Audit enrollment documents for accuracy
o Report results of audits using Access reporting tool
o Assist with creation of policies and procedures
o Contact clients on behalf of representatives to verify accurate data received for
enrollment
Customer Service Mentor (March 2010 –September 2012)

2. o Maintain priority on accuracy through extensive auditing, averaging 100%
o Create procedures and training materials o Co-train new and current employees
Customer Service Rep III October (2007-March 2010)
o Provide excellent customer service, via phone, email and written correspondence
o Assist brokers, HR reps and customers with complex and escalated prescription issues
o Maintain priority on accuracy through extensive auditing, averaging 100%
o Create procedures and training materials
o Co-train new and current employees