1. Resume – Arjun Ghanghav
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CAREER OBJECTIVE
Always opt for a challenging and rewarding position in the field chosen.
WORK EXPERIENCE
1. Atos India Private Limited:
System Engineer – A Project with Unify(Germany) (22 Sep 2014 to Till date)
Key Responsibilities:
 Interacting directly with the German customers and providing them
technical support.
 Making changes in the HiPath System as per customer requirement.
 Solving the queries regarding telecommunication.
 Taking care of Unify Emails from German Customers as well Atos Email.
 Active participation in daily meetings and weekly presentations
preparation etc.
2. IBM Daksh Business Process Services:
Practitioner Band 3– CRM Operations. German Project with Amazon.de (27-May-
2013 To 20-Sep-2014)
Key Responsibilities:
 Carrying out refunds and replacements as per Customer Satisfaction.
 Handling of customer account with regards refunds.
 Interacting with the transport services for the delivery status.
 Organizing Pick up and/or drop of delivery of heavy goods.
3. ASAP Foreing Language Institute:
 Taught German to six batches of all ages groups.
QUALIFICATIONS
(A) Academic Background:
 Graduation: Maharashtra Board - Bachelor of Art (English special) from Art,
commerce and science collage Lasalgaon, Dist Nashik, (2009). First Class.
 H.S.C.: Maharashtra Board - Art, commerce and science collage Lasalgaon, Dist
Nashik, completed in 2004 with 55%
 S.S.C.: Maharashtra Board - Sant Janardan Swami Gurukul Vidwith 61% 2001.

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(B) Additional Academic Qualifications:
Dec. 2011: Certificate in German Language Max Mueller Bhavan Pune Proficiency
B2.2 level.
May 2012: Certificate Course in French Language from Pune University.
(D) Computer Efficiency:
Operating System: Windows 2007
Packages: MS Office
Internet Browsing: Internet Explorer, Google Chrome
WHAT I BRING TO THE TABLE
 Good listener and communicator, able to understand and convey necessary
information with clarity.
 Positive Attitude, Maturity
PERSONAL DETAILS
Full Name : Arjun Dnyaneshwar Ghanghav
Date of Birth : 09.02.1985
Gender : Male
Marital Status : Single
Address : Single At. Post
Email ID : ghanghav85@gmail.com
Contact No. :
Domicile of : Maharashtra State
Nationality : Indian
Hobbies : Reading, Listening Music.