1. Looking after it all – Records Management & e-Discovery Paul Johnston – Senior Manager, Group Records Management, NAB 15 April 2011

3. Management Response to RM Risk YES, we really must do something about this!

9. Storage gone wrong

11. Challenges of identifying records Records kept to compensate Records needed, but not located ‘ Needle in the haystack ’ In the past when the Bank needed to preserve records, it would place a blanket embargo to compensate for the way in which records were captured. This has changed

13. Culture

14. NAB Records Management Program 09/10 Records Management Risk Framework Policy/ Framework Regulator Liaison & Regulatory Change Governance and Reporting Training and Communication Monitoring & Testing Advisory Records Management Centre of Excellence

19. Conclusion BE PROACTIVE AND NOT REACTIVE

21. Questions Paul Johnston National Australia Bank Email: [email_address] Phone: 0458 346 208