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Training Program - Dealing With Difficult People

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Art Flores
Art Flores

A three hour program that can be used for any group that provides a personality matrix to identify personality traits and how to deal with others

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Dealing with Difficult People Presented by Human Resources Programs Art Flores, AVP HR Programs
Agenda for Today’s Workshop ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personality Matrix ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SUPPORTER PROMOTER ANALYZER CONTROLLER INFORMAL FORMAL PASSIVE DOMINANT
The Personality Matrix ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supporter ,[object Object],[object Object],[object Object]
Recognizing Supporters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Do Supporters Want? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recognizing Analytic Style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What do Analytics Want? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recognizing Promoter Style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Promoters-What They Want ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recognizing Controller Style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What do Controller Styles Want? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Understanding Difficult Behavior ,[object Object],[object Object],[object Object],[object Object]
How to Deal with Different Personalities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How They Behave ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sherman Tank ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Exploder ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Complainer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Clam ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Wet Blanket ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Know-it-All ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Staller ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Studies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exercise – Conflict Questionnaire ,[object Object],[object Object],[object Object],[object Object],[object Object]
Five Basic Methods for Resolving Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
Withdrawal ,[object Object],[object Object]
Withdrawal Method for Resolving Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Smoothing ,[object Object],[object Object]
Smoothing Method for Resolving Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Forcing ,[object Object],[object Object]
Forcing Method for Resolving Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Compromise ,[object Object],[object Object]
Compromise Method for Resolving Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Collaboration ,[object Object],[object Object]
Collaboration Method of Resolving Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions? ,[object Object],[object Object]

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