Arun R seeks a position where he can utilize his technical skills to benefit the company. He has over 2 years of experience in the telecommunications domain working for clients like Time Warner Cable and Neustar. His experience includes training people, conducting audits, coordinating teams, documenting support interactions, and escalating issues. He has worked on projects involving customer service records, access service requests, primary rate interfaces, one call closes, and fiber disconnects using Salesforce. He was promoted within a year of joining his previous company. Arun has skills in programming, operating systems, web technologies, and software testing. He holds a Bachelor's degree in Information Science and Engineering.

1. Arun. R
Qualification : Bachelor of Engineering
E-mail : arunnraghu@gmail.com
Phone No. : +919986452231
Address : #B-231, 7th
Main, Shanthiniketan Layout, Arekere,
Bannerghatta Road, Bangalore-560076
Objective:
Seeking an innovative and responsible position wherein my technical prowess can be
utilized appropriately; with exposure to new areas to enable me to make useful contributions for
the benefit of the company.
WORK EXPERIENCE:
TurningPoint Software Solutions – 2 Years 3 months (December 2013 till date)
Experienced and result-oriented professional with 2 years of BPO experience telecommunicatonn
domain.
• Experience of working for US clients like Time Warner Cable & Neustar
• Experience of training the people for a new project
• Conducting audits on a regular basis to monitor performance.
• Experience of coordinating with the team to increase the productivity
• Giving solutions to clients problems that arise in the process.
• Managing the process so that no escalations are received from the clients.
• Accurately documented all support and customer’s help-desk interaction.
• Followed help-desk policies to the letter – Prepared reports of activity and stayed up to
date regarding system information.
• Provided business-clients with efficient support – Responded to phone calls and emails.
• Researching performance: Identifying successful processes, loopholes and malfunctioning
operations
• Escalated issues as needed and maintained communication with onshore Helpdesk team
and Sales Engineering teams. Extensively utilized remedy to record and track issues.
• Plan and lead training sessions for new and existing users

2. WORKING PROJECT:
CSR Corporate & CSR West
CSR: Customer service RECORD. This is mainly for Telephone line porting. Pulling CSR for Time
warner cable from different LEC’s like Neustar, Verizon, AT&T, LEVEL3, Century link etc. and
analyzing the CSR according to the Business needs and requirements.
ASR: Access service request. This is mainly for Metro Ethernet. Working project for TW Telecom
&Windstreem.Analyzing the ASR form creating opportunity in SalesForce & updating in Neustar.
Primary Rate Interface (PRI) : Porting of Telephone lines for a Business customer having
large number of Telephone lines. Pulling CSR for Time warner cable from different LEC’s like
Neustar, Verizon, AT&T, LEVEL3, Century link etc. and analyzing the CSR according to the
Business needs and requirements.
One Call Close (OCC) : This is mainly collecting the customer signed contract from Time Warner
Cable and providing a Business Class connection (Phone and Internet) to the Customer using
Salesforce.
Fiber Disconnects : Collecting the customer signed contract from Time Warner Cable and
processing a Disconnect to disconnect to the End user based on their requirements using
Salesforce. Converting some of the regional accounts to national accounts by disconnecting the
services of the customer and provide them a National services and billing (Order Management).
ACHIEVEMENTS:
• Promoted from Junior Provisioning Analyst to Provisioning Analyst with in a year of joining
as fresher.
Technical Skills:
Programming Languages : C, SQL.
Operating System : Windows XP/VISTA/ 7 /2008 R2.
Web Technologies : HTML

3. Educational Qualifications:
Year Degree Major Institution
2010 B.E Information Science & Engineering AMC College of Engg, Bangalore
2005 PUC PCMC Vijaya Pre University College, Bangalore
2002 10th
- Pearl Valley Vidyaniketan, Bangalore
Training:
Undergone training in software testing at the QSPIDERS Software Testing Training Institute,
Bangalore.
Software Testing Skills:
Manual:
• Have in-depth knowledge about various kinds of SDLC models.
• Have been trained in different types of testing like system, regression and ad-hoc testing.
• Have been trained in the preparation of test plans and test cases.
• Having In depth knowledge in I18N testing n L10N testing.
• Have good knowledge in System testing.
SQL:
• Have good knowledge on SQL.
• Capable of writing SQL QUERIES.
• Good Understanding of Joins and types.
• Comfortable working on ORACLE 9i and 10g.
Also Undergone CCNA training at the IIHT institute, Bangalore.
Computer Proficiency:
• Knowledge of Operating System like Window XP, Windows 7 & 8
• Well versed with internet & e-mail.

4. Personal Skills:
• Willingness to learn.
• Adaptable to new changing environments.
• Ability to generate team spirit in a group, and work with harmony.
• Good verbal & written communication skills.
• Ability to multi-task and prioritize effectively.
• Superior communication (oral and written), customer service and interpersonal skills.
• Poised and patient when dealing with clients.
• Collaborated with company staff to optimize working environment and customer service.
Hobbies & Special Interests:
• Have been actively involved in athletic and sporting events in intra and inter-school
competitions.
• Listening to music, driving, playing cricket.
• Interested in Numismatics.
Declaration:
I, hereby declare that the information furnished above is true to the best of my knowledge.
Place: Bangalore
Yours sincerely,
(Arun.R)