2. What Is Meant By Consumer Exploitation?
• When a producer is doing selfish deeds for his/her
own benefit and the decision is a purpose giving more
than mental happiness for only the producer and
having adverse effects on consumer who may be
illiterate or unaware, etc..
3. CAUSE OF CONSUMER EXPLOITATION
• Illiteracy and Ignorance: Consumers in India are mostly
illiterate and ignorant
• Unorganized Consumers: In India consumers are widely
dispersed and are not united.
• Spurious Goods: There is increasing supply of duplicate
products
• Deceptive Advertising: Some businessmen give misleading
information about quality, safety and utility of products.
• Malpractices of Businessmen: Fraudulent, unethical and
monopolistic trade practices on the part of businessmen lead
to exploitation of consumers.
4. CONSUMER PROTECTION
ACT,1986
• Consumer Protection Act, 1986 -- Under this
law Separate Consumer tribunals have been set
up throughout India in each and every district in
which a consumer [complaint can be filed by
both the consumer of a goods as well as of the
services] can file his complaint on a simple
paper without paying any court-fees and his
complaint will be decided by the Presiding
Officer of the District Level. Appeal could be filed
to the State Consumer Forum and after that to
the national Consumer Forum.
5.
6.
7. RIGHTS OF A CONSUMER
• Right to Safety- To be protected from hazardous goods and
services
• Right to Information- To be informed about the quality and
performance of goods and services
• Rights to Choose- To Freely choose of goods and services
• Right to be Heard- To be heard in decision making
process concerning consumer interests
• Right to Redressal- if consumer rights are infringed
• Right to Consumer Education
8.
9. DUTIES OF CONSUMERS
1. Insist on receipts or bill without fail, on all
the purchases made.
2. Do not feel tempted on misleading
advertisements.
Buy standardized products only i.e. of ISI.
Agmark Brands.
3. File consumer complaints against default in
goods deficiency in services, or unfair trade
practice.
5. In case of doubt on any of the things,
approaching consumer forum to get
guidelines for taking action against trader or
10. 1. Read information carefully on the packets before
purchase.
• Check for markings on the package for quality
standards or specification.
• Quantity on the package to be exhibited and
consumer should ensure before purchase
• Max Retail Price whether written on the package
• Terms of guarantee and warranty available
• What the manufacturer or seller has assured for
11.
12. CONSUMER COURTS
• Consumer Court is the name given to
special purpose courts, that deal with
cases regarding consumer disputes and
grievances. These are judiciary set ups by
the government to protect the consumer
rights. Their main function is to maintain
the fair practices by the sellers towards
consumers.
13.
14. FORMS OF CONSUMER
EXPLOITATION
• The following are the forms of consumer
exploitation :-
• 1) Underweight and Under measures.
• 2) High Prices.
• 3) Sub Standard Quality.
• 4) Duplicate Articles.
• 5) Rough Behavior and undue conditions.
• 6) Lack of safety devices.
• 7) Poor or inadequate after sales service.
