The IT service delivery landscape is changing. To keep up, you need a game plan that exceeds the expectations of your customers and empowers the end-users you serve. The future success of IT service providers will rely on the combination of aggregated cloud offerings, cloud-based productivity tools and cloud management capabilities. It’s survival of the fittest and your business needs to evolve. The LogMeIn Elevate Channel Program Gives You the Power. In this session, participants will: Understand the transformation occurring in IT service delivery Identify strategies for increasing profitability and customer satisfaction by leveraging the cloud Discover a new channel program designed to help you succeed in the BYOD/BYOA era that is upon us [Presenter: Ted Roller, LogMeIn]

1. Elevate your Business
Ted Roller, Vice President, Channel
Development
#LMIwebinar

2. Who is LogMeIn?
IT Management
Cloud
Connected Object
Cloud
Service
Cloud
Collaboration
Cloud

3. My Day

4. Post PC Era

5. Users have changed
BYOD/BYOA

6. Connected World

7. Millennials

8. Inside the Minds of
your customers
• Work on any
device
• Work anytime
• Work from
anywhere
• Use products
that make my
life easier

9. BYOD/BYOA
BYOD/BYOA

10. “Shadow IT”

11. LogMeIn Elevate Program Mission
●
Help you reign in control of “Shadow IT”
●
Empower your End-Users
●
Provide products and tools allowing you to
identify and drive new revenue streams

12. Today’s Answer
The common MSP Value Proposition:
“We will take care of your network, you
take care of your business”

13. Your Challenge…
Make the user more productive!

14. CEO calls up and needs some help…
Your Customer Needs Support…

15. Time to Evolve
MSP of tomorrow will Enable the User ,
not just deliver exceptional managed
services to them

18. “We’re in IT Together”

19. Three core values you must deliver on
1. Superior Support
2. Productivity & Collaboration
3. Cloud Manageability

20. Empower the User

21. Rescue
Rescue video in Colorado. Screenshot?
Reactive Support

22. Mobile Device Support

23. Conference Room of Tomorrow

24. Join.me & Cubby synergy

25. AppGuru: Cloud App Management

26. AppGuru in Action

27. Your plan of action for the “New World of IT”
Step 1: Identify key vendor partners and
channel programs that will help you
transition to a user-based IT focus in the
app-centric world
Step 2: Begin to support devices and
apps if you have not already
Step 3: Add cloud based products and
services to your portfolio
Step 4: Manage all apps and devices in
your customers’ environment

28. Elevate Program – What you get
●
Products for User-centric IT delivery
●
Exclusive Channel Discounts
●
Partner Education
●
Training
●
Dedicated Support
●
Margin Opportunities
●
Marketing and Sales Tools

29. Time to Evolve
MSP of tomorrow will Enable the User ,
not just deliver exceptional managed
services to them

30. Thank You