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Mobile - revolution or marketing myth?
Is it possible to make money on that?

Mariusz Gąsiewski
Kiev, 18.10.2013

Google Confidential and Proprietary
What about mobile?

Source: D. Van Duyne, J. Landay, J. Hong: The Design of Sites

Google Confidential and Proprietary

2
Smartphone usage
2013
Bulgaria

28%

Czech republic

42%

Hungary

34%

Lithuania

35%

Poland

35%

Romania

28%

Slovakia

46%

Ukraine

14%

Source: TNS Intratest 2013
Google Confidential and Proprietary

3
Smartphone usage
2012

2013

Bulgaria

n.a.

28%

Czech republic

17%

42%

Hungary

22%

34%

Lithuania

n.a.

35%

Poland

15%

35%

Romania

12%

28%

Slovakia

14%

46%

Ukraine

7%

14%

Source: TNS Intratest 2013
Google Confidential and Proprietary

4
Growth of smartphone’s queries in Ukraine

Source: Internal data
Google Confidential and Proprietary

5
PL
33%
„I would rather
give up TV than
my smartphone”

RO
28%
HU
29%
UA
52%
Source: Our mobile planet 2013
Who does your client want to target?

W 25-44

Source: TGI, MillwardBrown SMG/KRC, july - december 2012
Google Confidential and Proprietary
Monthly income > 750 EUR

Source: TGI, MillwardBrown SMG/KRC, july - december 2012
Google Confidential and Proprietary
Did you have trip by airplane during last 12 months?

Source: TGI, MillwardBrown SMG/KRC, july - december 2012
Google Confidential and Proprietary
Google Confidential and Proprietary

10
there are not many
clicks from mobile
Clicks in search - example

Google Confidential and Proprietary

12
Clicks in search - example

5,35%
6,42%

2,34%
2,02%

4,19%
1,53%
1,15%
Google Confidential and Proprietary

13
Clicks in search - example

Google Confidential and Proprietary

14
The winner takes it all

7,27%
4,11%

0,41%
0,29%
0,35%

Google Confidential and Proprietary

15
The winner takes all

Google Confidential and Proprietary

16
Remember

Google Confidential and Proprietary

17
Increase visibility of ad

Google Confidential and Proprietary

18
Google Confidential and Proprietary
Google Confidential and Proprietary

19
Ad text adjusted for user’s context
Google Confidential and Proprietary

21
Position in mobile is evan more important than in
desktop

Google Confidential and Proprietary

22
AdWords optimization?

Google Confidential and Proprietary

23
AdWords optimization?

Google Confidential and Proprietary

24
Optimization for location

Google Confidential and Proprietary

25
Click to call
Online to store via mobile click to call:
Starwood Hotels

Goals

• Allow potential guests to bypass lengthy
forms

Results

• 200% increase in mobile traffic
• 20x increase in mobile paid search ROI
• 20% month to month mobile booking
growth

Google Confidential and Proprietary

27
Google Confidential and Proprietary

28
Poor mobile website?

Google Confidential and Proprietary

29
Mobile website
5%
4%

13%
10%

Google Confidential and Proprietary

31
Form optimization
Form optimization
Cloze Test

Google Confidential and Proprietary

35
2-5 seconds maximum!
-42%
Google Confidential and Proprietary
Przy uruchomieniu pierwszej odsłony aplikacji głównym
założeniem było sprawdzenie, w jaki sposób grupa docelowa
wykorzystuje takie narzędzie.
Przy budowie wersji 2.0 postawiliśmy sobie bardziej policzalne
cele: osiągnięcie 200 tysięcy pobrań, podniesienie średnich
ocen aplikacji do poziomu 4.5/5.

Google Confidential and Proprietary
Which content is most important?
Fast way to find problems
Google Confidential and Proprietary

43
Reasearched via smartphone...

Source: Our mobile planet 2013
Google Confidential and Proprietary

44
Call tracking in mobile

Google Confidential and Proprietary

45
Coupons

Approach
• Offered $5 discount for customers
signing up from mobile devices

As a special mobile-only offer, sign up now
to receive your certificate for only $24.95
(normally $29.95)

Results
• 12% of total sales from mobile devices
• $5-off coupon increased sales initiated
from mobile by 35%

Google Confidential and Proprietary

46
www.strona.pl/adwords/
Online + offline

1

unique ID

Customer recognition

2

3

Mariusz Gasiewski
MG10010

+

ID matching

Google Confidential and Proprietary

48
App download

2 EUR

New „visits” versus
returning

1:5

Total number of
„visits”

6

Cost of visit

0,3 EUR

Time spent in app

17 min
How to eat an elephant?
Deliver value not campaigns
Mobile is not only about
engagement
Learn to use data
Knowledge is money
To do or not to do...?

Google Confidential and Proprietary

52
Thank you
gasiewski@google.com
www.ittechnology.us

Google Confidential and Proprietary

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Мобильные сервисы - революция или миф? Можно ли на этом зарабатывать? (Optimization 2013)