eyeShare is a light-weight IT toolbox that lets you automate IT processes within hours. Using a visual workflow and over 500 pre-built activities, you can automate tasks across almost any systems environment and operation – Linux, Windows Server, Active directory, File systems, Database, Storage, Network, Web and many more.

1. IT Process Automation
Under Control
™
Solution Overview
Gabby Nizri, CEO.
www.ayehu.com

2. "Just knowing there is a problem doesn't solve it!"
o Today more than 85% of outage processes are done manually and
require human intervention.
o IT staff (support & admin) are using manual procedures to diagnose,
analyze, notify, escalate and resolve problems.
o IT staff spends between 30%-50% of their time troubleshooting and fixing
problems.
o Level 2 production support spend the majority of their time on issues that
could be resolved (with the right solution) by NOC personnel
Automating problem isolation & resolution can reduce an
outage duration by more than 70%
Detect Identify Resolve
26% 28% 46%

3. The solution – Automating IT Ops. Processes
Capture Data Process
Automation
Source
Manage & Control
Bi-Directional
Communication
™

4. eyeShare for IT automation
o Automate manual maintenance & routine tasks
o Built in tasks and templates
o Ability to include human decision
o Very simple to implement and use
o Scalable!
o Integrated easily via API’s

5. Use Case #1 Insurance firm
Increasing app availability
Company Leading insurance, pension, and financial services group
Challenges • Lost business due to failures of financial web portal serving
thousands of agents/clients
• Slow IT response time leading to slow recovery
Results • Automated alerts, escalation and incident ownership
• Automated pre-defined recovery workflows, pausing at specific
decision points to receive remote instructions from the IT
person
• Portal recovery time cut by 90%

6. Use Case #2 - Cloud based SaaS Company
Accelerating IT Operations Management
Company SaaS: web & mobile app toolbars
Challenges • Operate 150 web apps in live production servers
• Small operations team becoming bottleneck
• Ensure rapid response to critical incidents
Results • Automated IT production operations, 90% faster
• eyeShare processes manage servers, DBs, disk space…
• Hundreds of daily tasks vs. 10-15 manual processes
• Full control over automation with alerts

7. Use Case #3 Online Bank Services
Reducing Operational Costs by 50%
Company Large banking groups with over 300 branches worldwide
Challenges • Inefficient and slow handling of routine IT events
• Response to critical events during off-duty hours & weekends
• Manual processes consume IT scarce time
Results • Automated processes interface with multiple IT systems
(Siebel, MQSeries, TSM, telephony..)
• 430 hours of IT work eliminated on a monthly basis
• Response time to failures in a critical system reduced from 15
minutes to seconds
• Enforcement of event handling procedure with consistent
performance

8. Ayehu eyeShare — IT Process Automation Solution
• Simple yet Powerful:
• Incident Resolution
▫ Event-driven alert management and problem resolution
• Interactive Automated Notification
▫ Automated event and alert notification and escalation
procedures
• IT Task Automation
▫ Schedule and execute pre-defined critical and routine tasks
• Real time as well as historical data
▫ Real time and historical view of the IT processes

9. eyeShare Dashboard – Real time Process View
• Incident management
• Aggregates Events
• Control Processes
• Real Time View
• Customized UI

10. eyeShare Studio – Drag and Drop Tool Box
Simple & Powerful
• Design & Plan
• Execute & Control
• Schedule Tasks
• 500+ Activities
• 100+ Templates
•Integration API’s

11. Ayehu solution for IT operations
Solution Architecture
IT Process Automation Solution
Physical, Virtual and Cloud infrastructure

12. Automation under control
eyeShare workflow involves human decisions
thru interactive IVR, SMS and email messaging

13. The Value Proposition of eyeShare™
Improves SLA’s Reducing complexity
Improve staff
Reduce Service productivity
Downtime
Minimizing human
intervention
Reduce the MTTR of
incident resolution
Reduced number of
Reduce Costs (TCO)
incidents
By more than 45%

14. Watch NOW demo online:
http://youtu.be/8UKfQjTSEoA
Thank You!
Gabby Nizri, CEO
E-mail: gabby@ayehu.com
http://www.ayehu.com
Everything should be made as simple as possible, but not one bit simpler
Albert Einstein, 1879-1955