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Competency-Based Education


One Specialty’s Collaborative Approach to
Competency-Based Curriculum Development
Diane Kittredge, MD, Constance D. Baldwin, PhD, Miriam Bar-on, MD,
R. Franklin Trimm, MD, and Patricia S. Beach, MD



Abstract
The authors describe a seven-step                       incorporation of up-to-date information         collected for the 2004 edition,
consensus development process used to                   from the literature and national experts,       demonstrate that both editions have
create the two most recent editions of                  (4) responsive consultation with the            been used by most residency programs
the Academic Pediatric Association’s                    national Pediatric Residency Review             throughout the country. The authors
(APA’s) educational guidelines for                      Committee on the latest accreditation           believe that the multifaceted approach
pediatric residency. The 1996 (printed)                 requirements, (5) wide distribution for         to consensus development and the
and 2004 (online) editions of the                       prepublication review, to obtain broad          customizable design of the curricular
guidelines were designed as flexible                    organizational buy-in and end-user              tools in the APA’s guidelines are directly
tools to help residency programs meet                   acceptance, (6) intensive dissemination         associated with their broad national
changing accreditation requirements by                  and faculty development through
                                                                                                        use. These methods may help to guide
providing lists of goals and objectives                 multiple national workshops over several
                                                                                                        educators in other disciplines who are
and objective-based evaluation tools. The               years, and (7) careful evaluation of
                                                                                                        interested in developing and
guidelines were developed in seven                      utilization and user feedback.
                                                                                                        implementing educational products for
steps: (1) centralized national leadership              Representatives of all major
                                                                                                        national dissemination and use.
combined with coordinated,                              organizations involved in pediatric
disseminated authorship, (2) clear                      education helped to refine the                  Acad Med. 2009; 84:1262–1268.
definition of targeted users and repeated               guidelines. User surveys conducted for
assessment of their needs, (3)                          the 1996 edition, and Web site user data




S   ince 1983, the Academic Pediatric                   changing environment of clinical                experiences and normal newborn
Association (APA) has engaged pediatric                 medicine and medical education.1–3              rotations for medical students and
educators nationwide in the collaborative               Pressure to develop a better-articulated        residents.8 In 1996, the APA completely
development of three successive editions                and more structured approach to                 rewrote the 1985 edition and published
of educational guidelines for residency                 residency training led to revised               an expanded Educational Guidelines for
training. Each edition of these guidelines              accreditation standards for residencies.        Residency Training in General Pediatrics.2
was shaped in purpose and scope by the                  In 1997, the Accreditation Council for          This edition provided the first
                                                        Graduate Medical Education (ACGME)              comprehensive set of learning goals and
                                                        mandated the use of written goals and           objectives for the education of general
Dr. Kittredge is professor of pediatrics, Dartmouth     objectives for residency curricula.4 Later,     pediatricians across all three years of
Medical School, Hanover, New Hampshire.                 the ACGME focused on strengthening              postgraduate training. Finally, in 2004,
Dr. Baldwin is professor of pediatrics, University of   the evaluation of residents and required        updated APA Educational Guidelines for
Rochester Medical Center, Rochester, New York.          programs to certify residents’                  Pediatric Residency were published on
Before 2005, she was professor, Departments of          competence in six competency domains            an interactive Web site.3 This edition
Pediatrics and Family Medicine, University of Texas
Medical Branch, Galveston, Texas.                       by the completion of their training.5–7         offers residency programs a resource
                                                        These changes challenged programs in all        for building their own customized,
Dr. Bar-on is associate dean for graduate medical
education and professor of pediatrics, University of
                                                        medical disciplines to improve their            competency-based curricular
Nevada School of Medicine, Reno, Nevada. Before         curricula.                                      documents, using interactive tools and a
2006, she was professor of pediatrics, Loyola                                                           comprehensive database of goals and
University Stritch School of Medicine, Maywood,
Illinois.
                                                        The APA addressed these challenges              objectives.
                                                        by developing a curriculum resource
Dr. Trimm is professor of pediatrics, University of     for pediatric residencies that evolved          In this article, we describe the seven-step
South Alabama College of Medicine, Mobile,
Alabama.                                                over three editions to become a                 national consensus development process
                                                        comprehensive and flexible set of               used to create the 1996 and 2004
Dr. Beach is professor of pediatrics, University of
Texas Medical Branch, Galveston, Texas. In 2001, she    tools. In 1985, the APA published the           Guidelines and develop a community
joined the team that helped prepare the educational     first edition of the guidelines,                of Guidelines users. The Guidelines
guidelines discussed in this article.                   Educational Guidelines for Training in          developers were influenced by a national
Correspondence should be addressed to Dr. Kittredge,    General/Ambulatory Pediatrics,1 which           climate of collaboration around shared
Department of Pediatrics, Dartmouth Hitchcock           outlined a minimum core of pediatric            curriculum development that was visible
Medical Center, 1 Medical Center Drive, Lebanon, NH
03756; telephone: (603) 653-6041; fax: (603) 653-       knowledge, skills, and attitudes that           in projects reported by several disciplines
6050; e-mail: (diane.kittredge@hitchcock.org).          should be taught in ambulatory                  in the 1990s. The Society of Teachers of


1262                                                                                              Academic Medicine, Vol. 84, No. 9 / September 2009
Competency-Based Education


Family Medicine (STFM) created a                The Collaborative Development                 centralization of control was essential.
collaborative family medicine clerkship         Process: Key Steps and Lessons                The core team developed templates and
curriculum in 19909; a pediatric clerkship      Learned                                       instructions for the section editors
curriculum was published in 1995 by the         The collaborative development processes       and reviewed and combined all the
Council on Medical Student Education            used to develop the 1996 and 2004             documents to ensure consistency in
in Pediatrics (COMSEP)10 –11; and an            editions of the Guidelines were similar.      format and language across all sections.
internal medicine clerkship curriculum          The seven steps of this process are           This was especially important for the
was published in 1995 by the Clerkship          described below and summarized in             complex tasks of Web site design,
Directors in Internal Medicine.12–14            Table 1. In this article, we will focus       database construction, and development
Collaborative curriculum development is         mainly on development of the 2004             of new curricular tools. These jobs were
a common method of the STFM, which              edition, which updated the content of the     most efficiently conducted by a small,
resembles the APA in its practice of            1996 edition and added subspecialty goals     focused group.
networking around national projects.15–18       and objectives. This edition is built on a
                                                                                              Step 2: Clear definition of targeted users
Use of a highly collaborative process for       large database of 334 goals with objectives
                                                                                              and repeated assessment of their needs
the Guidelines was appropriate because the      that can be accessed dynamically on the
goal was to develop a flexible product that     Web; lists of goals and objectives can be     Process. Needs assessment surveys were
all residency programs could readily adapt      selected for every residency experience       conducted before and during the
to their own needs. Creation of a               and downloaded as customizable                development of both the 1996 and 2004
standardized, prescriptive curriculum           documents. The Web site also includes         Guidelines editions, to ensure that the
                                                onscreen instructions, curricular tools       content served the needs of a broad group
resource was not considered a useful end
                                                such as customizable evaluation forms         of potential users and to enhance end-user
point. This same strategy of flexibility was
                                                and templates for rotation planning,          acceptance.
adopted by the Clerkship Directors in
                                                and six tutorials on how to build
Internal Medicine for their curriculum.14                                                     Surveys of pediatric program directors
                                                competency-based curricula that are
                                                downloadable for local adaptation.            conducted in 1993, 1996, and 1999 pointed
Carole Bland and colleagues, in an
                              19
                                                                                              out discrepancies between residency
influential article published in 2000,          Step 1: Centralized, national leadership      program performance and current
described 35 features of successful             combined with coordinated,                    accreditation requirements. These data
curricular change in medical schools            disseminated authorship                       helped the team define the utility, content,
which were drawn from a careful review                                                        and scope of the resources under
                                                Process. All editions of the Guidelines
of the educational and business literature.                                                   development. For example, the 1999 survey
                                                were official projects of the APA
Her process includes numerous elements                                                        on programs’ uses of the 1996 Guidelines
                                                Education Committee. The Guidelines
that resemble our collaborative process—                                                      identified demand for a more flexible, easy-
                                                project director for the 1996 and 2004
for instance, creation of a cooperative                                                       to-customize document that could be
                                                editions (D.K.) was chair of the education
climate, broad participation, strong            committee from 1992 to 1995. For both         accessed online. Hence, the 2004 edition
communications, formative evaluation,           editions, about 50 educators were divided     was designed to be interactive at its point of
training support, and effective guiding         into writing and review subcommittees.        access, so programs could select needed
leadership— but she was not describing a        Hence, the Guidelines were “owned”            tools and customize them after
curriculum development process that             from the start by a large group of leaders    downloading. The survey also showed that
crossed institutional borders. Our project      in pediatric education, who not only          the previous edition was more useful for
was particularly ambitious because it           contributed their expertise in the            generalist than subspecialty rotations, so
was designed to serve more than 200             development and refinement process            extensive subspecialty content was added.
residency programs and to address the           but also were able to assist with             Finally, because the survey showed that new
full scope of three years of residency          dissemination of the final product.           ACGME requirements were still very
training. None of the national                                                                challenging to many programs, tutorials
collaborative projects mentioned                In 2000, substantial funding to produce       and program planning and evaluation tools
above have described their                      the 2004 edition enabled formation of a       were added.
                                                national advisory board to garner the
development process in clear steps with
                                                support of pediatric subspecialists and       The core team also used workshops to
sufficient detail to help other groups
                                                to facilitate an efficient nationwide         gather continuing needs assessment data.
implement their methods.
                                                collaborative process. The core team          To guide development of the 2004 edition,
                                                recruited 10 section editors from the APA     workshops were conducted in a computer
Therefore, we wrote this article to
                                                Education Committee to manage writing         classroom, so users could try out the Web
describe a national consensus                   and review of content revisions. Other        site interface, sample objectives in the
development method that might serve as          contributors were members of the APA          Guidelines database, and suggest ways to
a useful model for other disciplines. We        and/or other organizations, or they were      make the resource more useful.
also demonstrate wide utilization of the        paid consultants on competency-based
Guidelines, and we hypothesize that the         accreditation, project evaluation, and        Lessons learned. Cycles of needs
systematic collaborative development of         computer programming.                         assessment were essential to make the
this shared resource and its customizable                                                     product as responsive as possible to the
format have enhanced its acceptance,            Lessons learned. While the revision           needs of educators “in the trenches,”
usefulness, and broad dissemination.            process was intensely collaborative,          especially because they were working in


Academic Medicine, Vol. 84, No. 9 / September 2009                                                                                    1263
Competency-Based Education



 Table 1
 Collaborative Development of the Academic Pediatric Association’s Educational
 Guidelines for Residency Training: Key Points and Lessons Learned*

 Collaborative process step                                                     Purpose of step                                                                                         Key points and lessons learned
 Step 1: Centralized national                                                   • Efficiently coordinate a nationwide                                                                   • Central leadership was especially important for the
 leadership combined with                                                         collaborative process                                                                                   complex tasks of Web site design, database construction,
 coordinated, disseminated                                                                                                                                                                and development of new curricular tools.
 authorship                                                                                                                                                                             • Dissemination offered a range of content expertise
                                                                                                                                                                                          representing end-user groups and enhanced buy-in.
 ...................................................................................................................................................................................................................................................................................................................
 Step 2: Clear definition of targeted                                           • Create immediately useful product                                                                     • Needs were measured before, during, and after the
 users and repeated assessment of                                                                                                                                                         project to guide both planning and implementation.
 their needs                                                                                                                                                                            • End-user input facilitated meeting of end-user needs.
                                                                                                                                                                                        • Multiple methods of data collection, including face-to-
                                                                                                                                                                                          face feedback during pilot testing, were used.
 ...................................................................................................................................................................................................................................................................................................................
 Step 3: Incorporation of up-to-date                                            • Align content with latest, best evidence                                                              • National experts, as well as the literature, were used to
 information from the literature and                                                                                                                                                      help identify latest and best evidence regarding medical
 national experts                                                                                                                                                                         content and educational process.
                                                                                                                                                                                        • Step 3 increased content validity.
 ...................................................................................................................................................................................................................................................................................................................
 Step 4: Responsive consultation                                                • Align curricular content with residency                                                               • Alignment with requirements of the Accreditation
 with the national Pediatric                                                      program needs                                                                                           Council for Graduate Medical Education (ACGME) was
 Residency Review Committee on                                                                                                                                                            critical to later use of the resource, BUT:
 the latest accreditation                                                                                                                                                               • It was important to avoid acting as a mouthpiece of the
 requirements                                                                                                                                                                             ACGME and to serve as an advocate for faculty.
                                                                                                                                                                                        • The resource was not dated by too-close adherence to
                                                                                                                                                                                          changeable requirements.
                                                                                                                                                                                        • All semblance of prescriptiveness was avoided.
 ...................................................................................................................................................................................................................................................................................................................
 Step 5: Wide distribution for                                                  • Tap expertise nationwide to refine product                                                            • This was a low-cost, effective way to test innovations,
 prepublication review, to obtain                                                 and enhance user buy-in                                                                                 garner support, disseminate the product, and enlist future
 broad organizational buy-in and                                                • Develop visibility and buy-in by professional                                                           users.
 end-user acceptance                                                              organizations
 ...................................................................................................................................................................................................................................................................................................................
 Step 6: Intensive dissemination and                                            • Enhance wide visibility and utilization                                                               • Hands-on workshops were critical for beta-testing and
 faculty development through                                                                                                                                                              refinement of tools.
 national workshops                                                             • Encourage and guide use                                                                               • This was a powerful, low-cost approach to faculty
                                                                                                                                                                                          development.
 ...................................................................................................................................................................................................................................................................................................................
 Step 7: Careful evaluation of                                                  • Refine the products                                                                                   • Collection of data was carried out using multiple
 utilization and user feedback                                                                                                                                                            strategies (surveys, Web usage reports).
                                                                                • Enhance user buy-in and satisfaction                                                                  • Evaluation by actual users of specific product functions
                                                                                                                                                                                          was more informative to developers than global surveys.
* The table summarizes key features and lessons learned by the authors in the development of the Academic
  Pediatric Association’s educational guidelines.2,3

 the context of rapid change and new                                                                      Lessons learned. This step is essential to                                                                team to address current and upcoming
 demands. Workshops served as focus                                                                       earn credibility for a curricular resource.                                                               faculty needs, even before revised RRC
 groups and taught the development                                                                        The amount of content to include in the                                                                   requirements were published. For
 team more than mailed surveys did                                                                        final product was an issue that we and our                                                                example, in developing the 2004 edition,
 about specific user needs and reactions                                                                  targeted users debated extensively. We                                                                    learning objectives from the 1996 edition
 to individual Guidelines components.                                                                     decided, as did the internal medicine                                                                     were revised by modifying the verbs to
                                                                                                          clerkship curriculum task force,14 that                                                                   reflect performance (e.g., “analyze” and
 Step 3: Incorporation of up-to-date                                                                      making our resource comprehensive rather                                                                  “manage” rather than “discuss” and
 information from the literature and                                                                      than abbreviated would facilitate local                                                                   “explain”). Customizable evaluation tools
 national experts                                                                                         adaptation, even though the large volume                                                                  were developed that could be built
 Process. During the 1996 Guidelines                                                                      of information could be overwhelming.                                                                     around a program’s selected list of
 development, the editorial team                                                                                                                                                                                    learning objectives and, thus, be specific
 conducted an extensive review of the                                                                     Step 4: Responsive consultation with the                                                                  and competency-based. Templates for
 literature on curriculum content,                                                                        national Pediatric Residency Review                                                                       program and rotation planning were also
 drawing on expert opinion about medical                                                                  Committee on the latest accreditation                                                                     created to help program directors
 content and educational methodologies.                                                                   requirements
                                                                                                                                                                                                                    organize their responses to new ACGME
 For the 2004 edition, the core team and                                                                  Process. Throughout the development                                                                       requirements.3
 its consultants also reviewed literature on                                                              process for both editions, members of the
 educational change, competencies,                                                                        national Pediatric Residency Review                                                                       Lessons learned. Consultations with
 evaluation processes, and faculty                                                                        Committee (RRC) informed the APA and                                                                      the RRC were essential to adjust the
 development. Further content refinement                                                                  other organizations about anticipated                                                                     Guidelines to users’ needs. However, the
 resulted from the extensive expert review                                                                changes in accreditation requirements.                                                                    team learned that keeping some distance
 process described in Step 5, below.                                                                      This knowledge enabled the Guidelines                                                                     from the RRC was important, given the


 1264                                                                                                                                                                                                 Academic Medicine, Vol. 84, No. 9 / September 2009
Competency-Based Education


frustrations felt by educators during           workshops and e-mail queries facilitated     users were pediatric generalists. The
those years of rapidly changing ACGME           by links to online materials to review.      major limitations to use of the Guidelines
requirements. We carefully disclaimed a         Modern information technology has            were reported to be lack of time,
prescriptive intent for the Guidelines          greatly reduced the time and expense of      resources, and faculty support. Although
and consistently encouraged local               this activity.                               few considered the format (14; 8%) or
customization of the resources provided.                                                     content (2; 1%) to be a limiting factor,
                                                Step 6: Intensive dissemination and          written comments indicated that the
Step 5: Wide distribution for                   faculty development through national         document was intimidating in volume,
prepublication review, to obtain broad          workshops                                    and many respondents suggested online
organizational buy-in and end-user                                                           publication.
                                                Process. The 1996 and 2004 Guidelines
acceptance
                                                have been distributed free of charge and
Process. The APA Board and the core             widely publicized in 14 well-attended        In October 2005, 18 months after
Guidelines team recognized the value of a       national workshops. In 2000 and 2007,        publication of the 2004 Guidelines,
national consensus-building effort              pediatric residency programs were            members of the APA, Association of
around development of the Guidelines.           invited to showcase their own innovative     Pediatric Program Directors (APPD), and
The 1996 edition went through three             curriculum development activities that       Society of Adolescent Medicine were
drafts, and at each step broad input was        implemented the Guidelines. In 2003 and      surveyed using a commercial Web survey
sought from APA members and other               2004, live demonstrations using a            tool (SurveyMonkey; http://www.
groups, including subspecialists and            portable computer laboratory gave            SurveyMonkey.com; accessed May 21,
academic leaders. A prepublication draft        participants the opportunity to explore      2009). Replies were received from 582
was distributed in advance to participants      new Web site functions and give instant      respondents, who represented 171 of 204
at a national workshop, generating              feedback, and helped the core team           (84%) ACGME-approved residency
valuable practical feedback. A formal           recruit beta-testers for more extensive      programs. The data showed that 149 of
external review by all the major pediatric      explorations.                                training programs (73%) were aware of
organizations involved in education                                                          the Guidelines and that 106 (62%) had
took place prior to publication. The                                                         both logged onto the Web site and used
                                                Lessons learned. Faculty development is
APA explored the need for formal                                                             the Guidelines; many said they were likely
                                                one of the cornerstones of educational
endorsement of the document from                                                             to return at a later time for further use.
                                                change. While users like self-directed
leadership organizations within                                                              The majority of respondents did not
                                                online tutorials,20 interactive workshops
pediatrics, but these groups deemed                                                          report significant barriers in using the
                                                encouraged educators to use the
formal approval to be unnecessary,                                                           Web site, but 145 (about 25%) of users
                                                Guidelines creatively and share what they
because they had been involved in the                                                        commented on long downloaded
                                                had learned. These low-cost workshops
development process, and because the                                                         documents and difficulty manipulating
                                                informed potential users about the
product was intended to be a flexible tool                                                   the tables.
                                                resource, taught them how to use it,
for local adaptation, not a prescription        helped to win their acceptance, and
for curriculum change.                                                                       In December 2007, we extended this
                                                gathered their feedback so the tools could
                                                                                             preliminary survey by evaluating online
                                                be optimized to meet educators’ needs.
For development of the 2004 edition, a                                                       use of the 2004 Guidelines by registered
                                                We believe that the personal contact
similar national consensus process for                                                       users between July 2005 and December
                                                achieved in workshops was instrumental
content review was formalized through                                                        2007. A total of 1,747 registered Web site
                                                in making the resource more “friendly”
the national advisory board. A new                                                           users came from 47 states and 33 foreign
                                                to users.
challenge was developing users’                                                              countries and represented all pediatric
acceptance of and comfort with the web-                                                      residencies approved by the ACGME in
                                                Step 7: Careful evaluation of utilization    2008. In all, 8,754 files had been
based platform. Guidelines section editors
                                                and user feedback                            downloaded by 188 of a total of 194
served as alpha-testers, and we recruited
beta-testers at annual workshops and            Process. During development of the           residency programs (97%). Our
computer laboratory demonstrations.             1996 and 2004 Guidelines, we surveyed        companion study by Beach and
Beta-testing was conducted in cycles            users repeatedly to measure their use of     colleagues,20 published in this issue of
throughout two years as new functions           the Guidelines and gather information        Academic Medicine, provides more detail
were completed. Feedback from                   on satisfaction, barriers to use, and        on how these users implemented the
reviewers and workshop attendees led to         suggestions for improvement. The results     online resources.
significant revisions of some Web site          are summarized in List 1.These
components and the addition of several          evaluations were approved by Dartmouth       Lessons learned. Evaluation data
new tools.                                      Medical School’s IRB.                        collected from users provided critical
                                                                                             information to help us improve the
Lessons learned. Prepublication review          To prepare for the 2004 edition,             Guidelines during development. An
has been included in the development of         questionnaires mailed to educators at        online survey tool vastly simplified the
many national curricular resources. We          all 195 ACGME-approved pediatric             process of gathering these data, compared
found that it was an effective way to test      residency programs (in 1999) yielded 170     with mailed surveys, but data collected
innovations, garner support, and enlist         responses (program response rate, 87%).      directly from the Web site were far
future users. This process is relatively        Among all programs, 131 (77%) reported       more representative of users. Getting
inexpensive when conducted using                that they had used the Guidelines; most      overloaded program directors to respond


Academic Medicine, Vol. 84, No. 9 / September 2009                                                                                1265
Competency-Based Education


                                                                                                                    of specific Guidelines tools by those who
 List 1                                                                                                             had used them.20
 Use of the 1996 and 2004 Editions of the Academic Pediatric Association’s
 Educational Guidelines for Residency, as Reported by Survey Respondents and
 Site Users*                                                                                                        Discussion

 The 1996 Guidelines2:                                                                                              Model of collaboration
 The survey and respondents                                                                                         The collaborative development of
                                                                                                                    the Guidelines is consistent with
 • Survey mailed November and December 1999 to 195 programs, which included all APPD listed
   pediatric residency programs in 1999.                                                                            organizational practices first introduced
                                                                                                                    in the business world. Peters and
 • 170 programs (87%) responded.
                                                                                                                    Waterman,21 in In Search of Excellence:
 • 151 programs (77%) responded that they had used the guidelines.                                                  Lessons From America’s Best-Run
 Sample of written comments on needs                                                                                Companies, emphasize the importance
 • Needs more specificity                                                                                           of staying close to the customer, listening
                                                                                                                    to users, and promoting intense
 • Needs a functional index
                                                                                                                    communications within an
 • Needs online format to allow updates                                                                             organization—all principles that were
 Sample of written evaluation comments                                                                              reflected in our collaborative process.
                                                                                                                    They also describe the value of
 • Objectives lack detail
                                                                                                                    “simultaneous loose-tight properties,”
 • Too much material in objectives                                                                                  that is, a combination of central control
 • Guidelines facilitated development of required curriculum with reasonable investment of                          and disseminated freedom of action,
   resources                                                                                                        which also typified our process. Day22
 • For next step, please develop materials to facilitate teaching and implementation                                wrote that the value of a business should
 • Was useful to develop ideas for grant writing                                                                    be anchored in value offered to the
                                                                                                                    customer, and Kotter’s23 eight steps for
 • In RRC preparation, guidelines helped us add more structure and substance to existing
                                                                                                                    the change process emphasize the
   curriculum
                                                                                                                    importance of coalition building and
 The 2004 Guidelines3:                                                                                              communication. Our goal was to build
 The survey and respondents                                                                                         not only a set of tools and resources but
 • Survey mailed October and November 2005* to 204 programs, which included all pediatric                           also a community of Guidelines users
   residency programs on the ACGME-approved list for 2005.                                                          who initially contributed to the
 • 171 programs (84%) responded.                                                                                    development of document content and
                                                                                                                    Web site design and who later shared
 • 127 programs (62%) responded that they had used the guidelines.
                                                                                                                    ideas about how to implement the
 Sample of written evaluation comments                                                                              Guidelines in their programs. In our view,
 • I wish the “build your own” selections were more concise to avoid excessive editing after                        our most effective community-building
   download                                                                                                         technique was conducting national
 • Standard predesigned goals and objectives were too short, but the “build your own” tables                        workshops; these simultaneously
   were too lengthy                                                                                                 monitored user concerns, elicited
 • It is a wonderful resource and really helped us revise goals and objectives in competency format                 formative feedback, and provided faculty
                                                                                                                    development.
 • Exceedingly helpful in giving my subspecialists ideas for goals, objectives, and ways to redesign
   their rotations with competence in mind                                                                          Our collaborative process also drew on
 • I could never have gotten started building competency-based evaluations without the guidelines                   methods used by several concurrent
   site                                                                                                             national curricular development projects.
 • I greatly appreciate the tutorials for faculty                                                                   Development of the national curricular
                                                                                                                    guidelines for family medicine
 • Fellowship directors have taken to this site and like its ease of use
                                                                                                                    clerkships10 was funded by the Bureau of
 The 2004 Guidelines: Site User Data, May 2005 Through December 2007                                                Health Professions (BHPr) and published
 • Users of Web site from May 2005 through December 2007 were from 194 programs.                                    in 1991. This project balanced central
 • These programs represented 100% of all ACGME-approved programs for 2008.                                         control, provided by the BHPr, with
                                                                                                                    disseminated review, facilitated by an
 • Site registrants from 188 programs (97%) downloaded files from the Web site. (No written
   comments are available.)                                                                                         advisory committee of representatives
                                                                                                                    from national organizations with an
* The survey was carried out 18 months after initial publication of the guidelines Web site in May 2004, and 6      interest in family medicine education.
  months after completion of site refinements in May 2005. (Superscripted numbers 2 and 3 refer to references 2
  and 3 in the reference list.)                                                                                     We also drew inspiration from the
                                                                                                                    COMSEP curriculum, which was also
                                                                                                                    supported by the BHPr and published in
 to surveys has become increasingly                        collection worked best: we harvested                     1995. This project employed an advisory
 difficult over the past decade. We decided                utilization data from the Web site, and                  committee, conducted two national
 that a combined approach to data                          supplemented these data with evaluation                  surveys, and used an iterative process of


 1266                                                                                                         Academic Medicine, Vol. 84, No. 9 / September 2009
Competency-Based Education


review by its future constituency.10 –11 A      implementation, and evaluation. Our            argue that our collaborative development
1995 clerkship curriculum for internal          process was consistent with all six of         process, our customizable design, and
medicine was also developed                     Glassick’s27 criteria for the evaluation of    our scholarly approach were probably
collaboratively.12 This BHPr-funded             educational scholarship. The project           additional important contributors to the
development project, like ours, included        team                                           widespread use of the product.
a collaborative process, an advisory
                                                • set clear goals for the project, carefully   A causal connection between
board, and national surveys of clerkship
                                                  identifying our purpose and our              collaborative development and
directors to help define curriculum
                                                  targeted end-users in advance;               widespread use of the Guidelines may be
content.13–14 Although these projects, and
others published more recently,24 –25           • made adequate preparation by                 implied by these associations, but it
collectively included methods which we            conducting needs assessments and             cannot be proven by the data available at
adopted or adapted, none of them has              literature reviews and consulting with       this time. However, evaluation data from
published a well-articulated model to             RRC members and other experts;               other national collaborative projects
disseminate their approaches to other                                                          suggest similar associations. In pediatrics,
groups.                                         • used appropriate methods for team            for example, the collaborative COMSEP
                                                  building, collaborative development          curriculum for medical students10 was
                                                  and review, evaluation, faculty              used by 90% of all U.S. medical schools.11
Model of developmental flexibility
                                                  development, and dissemination;              The Web-based CLIPP project,28 –29
The project’s emphasis on flexibility in                                                       which recruited more than 100 faculty
curriculum design reflects developmental        • demonstrated significant results through
                                                  surveys, focus groups, and online data       nationwide to author and peer review 31
approaches to innovation and the                                                               teaching cases for pediatric clerkships, is
evaluation of innovations that have               collection;
                                                                                               now licensed by more than 75% of U.S.
evolved in industry during the past 20          • used effective communications, through       medical schools and used by more than
years. Peters and Waterman,21 and also            workshops and publications, to keep          12,000 students (Leslie H. Fall, MD,
Collins and Porras,26 advocate methods            targeted users apprised of project           associate professor of pediatrics,
that avoid restrictive traditions and             status, new online functions, evaluation     Dartmouth Medical School, personal
hierarchical power structures so that             results, and implementation ideas; and       communication, May 2008). Many
organizations can adapt to unexpected                                                          educators recognize the “not invented
environmental challenges and                    • engaged in reflective critique to examine
                                                                                               here” phenomenon, which typically
opportunities. The Guidelines were                our work before, during, and after
                                                                                               limits the dissemination of educational
created in a rapidly and radically                publication of the Guidelines.
                                                                                               innovations across institutions. That
changing world of education and clinical                                                       these three educational projects have
                                                This process led to many enhancements
practice. We designed them to help                                                             all succeeded in overcoming this
                                                of the Guidelines as we worked to build
residency programs deal with evolving                                                          parochialism may be attributable at least
                                                innovative tools to meet evolving
changes by (1) developing the document                                                         in part to their collaborative
                                                needs—inventing, testing, and refining at
by a collaborative process that engaged                                                        development.
                                                each stage of the development process.
the intended users in a dynamic fashion,
and (2) making the document flexible            Widespread usage                               The 1996 and 2004 editions of the
and adaptable, rather than prescriptive.                                                       Guidelines were created with generous
For the 2004 edition, technological             Although our usage data are                    support from a large number of pediatric
innovations enabled us to create a highly       impressive—188 programs (97%) have             educators from within and outside the
flexible resource that surpasses many           used the 2004 edition—we recognize that        APA. We believe that our effort garnered
available Web-based educational tools by        self-reported use of the tools via surveys     national participation and enjoyed wide
offering users choices for selecting the        and Web site usage data cannot measure         acceptance at least in part because it was
content and the format of curriculum            how programs actually applied the tools        carefully planned and conducted with
documents. For example, educators can           they obtained from the Guidelines. Nor         extensive input from intended users and,
build a customized list of learning             can these data tell us how well the            therefore, met their immediate need to
objectives for a rotation and then insert       Guidelines helped faculty integrate            move toward competency-based
those objectives into custom-formatted          competencies into their programs. To           educational models with flexible tools
evaluation tools, in order to meet the          address such key questions, more               suitable for local adaptation. Our
requirements of competency-based                comprehensive outcome studies will be          collaborative model, with its emphasis
education. We believe that in today’s           needed. Residents’ competence at the end       on developmental flexibility and
challenging world of health professions         of training and after entry into practice      customizable products, attention to
education, developmental and                    will be the best measure of the real           faculty development, and adherence to
interactive, user-driven approaches to          effectiveness of our educational resource,     the scholarly criteria of Glassick, may
innovation have great value to offer.           the basis of an important study that is        prove useful in other settings and for
                                                beyond the scope and time frame of this        other disciplines.
                                                project.
Scholarly approach
Another factor that may have enhanced           The urgent need for curricular resources       Acknowledgments
dissemination and utilization of the            to meet changing RRC requirements              The authors of this article acknowledge the
Guidelines was our use of a systematic,         probably drove the extensive use of the        generous assistance of individuals representing
scholarly approach for development,             1996 and 2004 Guidelines, but we would         many pediatric organizations in refining the



Academic Medicine, Vol. 84, No. 9 / September 2009                                                                                        1267
Competency-Based Education


1996 and 2004 editions of the Guidelines.             6 Carraccio C, Wolfsthal SD, Englander R,               cfm?event c.beginBrowseD&clear
These include the American Academy of                   Ferentz K, Martin C. Shifting paradigms:              Selections 1&criteria curriculum%
Pediatrics, APA, APPD, American Board                   From Flexner to competencies. Acad Med.               20resources%20project#156). Accessed May
of Pediatrics, Association of Medical School            2002;27:361–367.                                      21, 2009.
Pediatric Department Chairs, COMSEP, the              7 Sectish TC, Zalneraitis EL, Carraccio C,         18   STFM Group on Faculty Development.
Federation of Pediatric Organizations, Pediatric        Behrman RE. The state of pediatrics residency         Faculty Development Resources. 2nd ed.
RRC, Society of Adolescent Medicine, and                training: A period of transformation of               Available at: (http://www.fmdrl.org/index.
Society for Developmental and Behavioral                graduate medical education. Pediatrics. 2004;         cfm?event c.beginBrowseD&clearSelections
Pediatrics. The authors also wish to thank the          114:832– 841.                                         1&criteria faculty%20development#2263).
                                                      8 Sahler OJZ, Lysaught JP, Greenberg LW,                Accessed October 27, 2008.
hard-working chapter editors of the 1996
                                                        Siegel BS, Caplan SE, Nelson KG. A survey of     19   Bland CJ, Starnaman S, Wersal L, Moorhead-
Guidelines as well as the many contributors and
                                                        undergraduate pediatric education: Progress           Rosenberg L, Zonia S, Henry R. Curricular
reviewers. Special thanks are offered to our            in the 1980s? Am J Dis Child. 1988;142:519 –
consultants for the 2004 online edition; members                                                              change in medical schools: How to succeed.
                                                        523.
of the Guidelines’ national advisory board, who                                                               Acad Med. 2000;75:575–594.
                                                      9 National curricular guidelines for third-year
provided guidance throughout development of                                                              20   Beach PS, Bar-on M, Baldwin CD, Kittredge
                                                        family medicine clerkships. The Society of
this edition, under the able leadership of Kenneth      Teachers of Family Medicine (STFM)                    D, Trimm RF, Henry R. Evaluation of the use
Roberts; and the loyal and indispensable section        Working Committee to Develop Curricular               of an interactive, online resource for
editors for the 2004 Guidelines.                        Guidelines for a Third-Year Family Medicine           competency-based curriculum development.
                                                        Clerkship. Acad Med. 1991;66:534 –539.                Acad Med. 2009;84:1269 –1275.
                                                     10 Ambulatory Pediatric Association; Council        21   Peters TJ, Waterman RH. In Search of
The projects described in this article were
                                                        on Medical Student Education in Pediatrics.           Excellence: Lessons From America’s Best-Run
supported by the Academic Pediatric Association
                                                        General Pediatric Clerkship Curriculum and            Companies. New York, NY: Harper and Row,
(1992–2007); the DHHS, Bureau of Health
                                                        Resource Manual. McLean, Va: Ambulatory               Publishers, Inc.; 1982.
Professions, Contract 103HR940857 (1994 –1995);                                                          22   Day GS. Market Driven Strategy: Processes
                                                        Pediatric Association; 1995.
the American Board of Pediatrics Foundation                                                                   for Creating Value. New York, NY: The Free
                                                     11 Olson AL, Woodhead J, Berkow R, Kaufman
(1996); the Pfizer Foundation (2000 –2001); and         NM, Marshall SG. A national general                   Press; 1999.
the Josiah Macy Jr. Foundation (2002–2004).             pediatric clerkship curriculum: The process      23   Kotter JP. Leading Change. Boston, Mass:
                                                        of development and implementation.                    Harvard Business School Press; 1996.
                                                        Pediatrics. 2000;106(1 pt 2):216 –222.           24   Carroll RG. Design and evaluation of a
                                                     12 CDIM-SGIM Core Medicine Clerkship                     national set of learning objectives: The
References
                                                        Curriculum. Available at: (http://www.im.             medical physiology learning objectives
 1 Education Committee of the Ambulatory                org/Resources/Education/Students/Learning/            project. Adv Physiol Educ. 2001;25:2–7.
   Pediatric Association. Educational Guidelines        Pages/CDIM-SGIMCoreMedicineClerkship             25   Bowen JL, Clark JM, Houston TK, et al. A
   for Training in General/Ambulatory                   Curriculum.aspx). Accessed May 21, 2009.              national collaboration to disseminate
   Pediatrics. McLean, Va: Ambulatory Pediatric      13 Bass EB, Fortin AH, Morrison G, Wills S,              skills for outpatient teaching in internal
   Association; 1985.                                   Mumford LM, Goroll AH. National survey of             medicine: Program description and
 2 Kittredge D, Baldwin CD, Bar-on M, et al,            clerkship directors in internal medicine on           preliminary evaluation. Acad Med. 2006;81:
   eds. Educational Guidelines for Residency            the competencies that should be addressed in          193–202.
   Training in General Pediatrics. McLean, Va:          the medicine core clerkship. Am J Med. 1997;     26   Collins JC, Porras JL. Try a lot of stuff and
   Ambulatory Pediatric Association; 1996.              102:564 –571.
                                                                                                              keep what works. In: Built to Last. New York,
 3 Kittredge D, Baldwin CD, Bar-on ME, Beach         14 Goroll AH, Morrison G, Bass EB, et al.
                                                                                                              NY: HarperCollins Publishers, Inc.; 1997.
   TS, Trimm RF, eds. APA Educational                   Reforming the core clerkship in internal
   Guidelines for Pediatric Residency. MedEd                                                             27   Glassick CE. Boyer’s expanded definitions of
                                                        medicine: The SGIM/CDIM Project. Ann
   PORTAL. Available at: (http://www.aamc.org/          Intern Med. 2001;134:30 –37.                          scholarship, the standards for assessing
   medportalID 1736). Accessed July 2, 2009.         15 Society of Teachers of Family Medicine                scholarship, and the elusiveness of the
 4 Accreditation Council for Graduate Medical           (STFM) Web site. Available at:                        scholarship of teaching. Acad Med. 2000;75:
   Education. Program requirements for                  (http://www.stfm.org/about/index.cfm).                877– 880.
   residency education in pediatrics. In:               Accessed May 21, 2009.                           28   Fall LH, Berman NB, Smith S, White CB,
   Graduate Medical Education Directory,             16 Kligler B, Gordon A, Stuart M, Sierpina V.            Woodhead JC, Olson AL. Multi-institutional
   1996 –1997. Chicago, Ill: Accreditation              Suggested curriculum guidelines on                    development and utilization of a computer-
   Council for Graduate Medical Education;              complementary and alternative medicine:               assisted learning program for the pediatrics
   1996;200 –206.                                       Recommendations of the Society of Teachers            clerkship: The CLIPP Project. Acad Med.
 5 Accreditation Council for Graduate Medical           of Family Medicine Group on Alternative               2005;80:847– 855.
   Education, Outcome Project 2002–2011.                Medicine. Fam Med. 1999;31:30 –33.               29   Computer-assisted Learning in Pediatrics
   Available at: (http://www.acgme.org/              17 STFM Curriculum Resources Project.                    Program (CLIPP). Available at: (http://www.
   Outcome). Accessed May 21, 2009.                     Available at: (http://www.fmdrl.org/index.            clippcases.org). Accessed May 21, 2009.




1268                                                                                               Academic Medicine, Vol. 84, No. 9 / September 2009

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CBE Guideline Development

  • 1. Competency-Based Education One Specialty’s Collaborative Approach to Competency-Based Curriculum Development Diane Kittredge, MD, Constance D. Baldwin, PhD, Miriam Bar-on, MD, R. Franklin Trimm, MD, and Patricia S. Beach, MD Abstract The authors describe a seven-step incorporation of up-to-date information collected for the 2004 edition, consensus development process used to from the literature and national experts, demonstrate that both editions have create the two most recent editions of (4) responsive consultation with the been used by most residency programs the Academic Pediatric Association’s national Pediatric Residency Review throughout the country. The authors (APA’s) educational guidelines for Committee on the latest accreditation believe that the multifaceted approach pediatric residency. The 1996 (printed) requirements, (5) wide distribution for to consensus development and the and 2004 (online) editions of the prepublication review, to obtain broad customizable design of the curricular guidelines were designed as flexible organizational buy-in and end-user tools in the APA’s guidelines are directly tools to help residency programs meet acceptance, (6) intensive dissemination associated with their broad national changing accreditation requirements by and faculty development through use. These methods may help to guide providing lists of goals and objectives multiple national workshops over several educators in other disciplines who are and objective-based evaluation tools. The years, and (7) careful evaluation of interested in developing and guidelines were developed in seven utilization and user feedback. implementing educational products for steps: (1) centralized national leadership Representatives of all major national dissemination and use. combined with coordinated, organizations involved in pediatric disseminated authorship, (2) clear education helped to refine the Acad Med. 2009; 84:1262–1268. definition of targeted users and repeated guidelines. User surveys conducted for assessment of their needs, (3) the 1996 edition, and Web site user data S ince 1983, the Academic Pediatric changing environment of clinical experiences and normal newborn Association (APA) has engaged pediatric medicine and medical education.1–3 rotations for medical students and educators nationwide in the collaborative Pressure to develop a better-articulated residents.8 In 1996, the APA completely development of three successive editions and more structured approach to rewrote the 1985 edition and published of educational guidelines for residency residency training led to revised an expanded Educational Guidelines for training. Each edition of these guidelines accreditation standards for residencies. Residency Training in General Pediatrics.2 was shaped in purpose and scope by the In 1997, the Accreditation Council for This edition provided the first Graduate Medical Education (ACGME) comprehensive set of learning goals and mandated the use of written goals and objectives for the education of general Dr. Kittredge is professor of pediatrics, Dartmouth objectives for residency curricula.4 Later, pediatricians across all three years of Medical School, Hanover, New Hampshire. the ACGME focused on strengthening postgraduate training. Finally, in 2004, Dr. Baldwin is professor of pediatrics, University of the evaluation of residents and required updated APA Educational Guidelines for Rochester Medical Center, Rochester, New York. programs to certify residents’ Pediatric Residency were published on Before 2005, she was professor, Departments of competence in six competency domains an interactive Web site.3 This edition Pediatrics and Family Medicine, University of Texas Medical Branch, Galveston, Texas. by the completion of their training.5–7 offers residency programs a resource These changes challenged programs in all for building their own customized, Dr. Bar-on is associate dean for graduate medical education and professor of pediatrics, University of medical disciplines to improve their competency-based curricular Nevada School of Medicine, Reno, Nevada. Before curricula. documents, using interactive tools and a 2006, she was professor of pediatrics, Loyola comprehensive database of goals and University Stritch School of Medicine, Maywood, Illinois. The APA addressed these challenges objectives. by developing a curriculum resource Dr. Trimm is professor of pediatrics, University of for pediatric residencies that evolved In this article, we describe the seven-step South Alabama College of Medicine, Mobile, Alabama. over three editions to become a national consensus development process comprehensive and flexible set of used to create the 1996 and 2004 Dr. Beach is professor of pediatrics, University of Texas Medical Branch, Galveston, Texas. In 2001, she tools. In 1985, the APA published the Guidelines and develop a community joined the team that helped prepare the educational first edition of the guidelines, of Guidelines users. The Guidelines guidelines discussed in this article. Educational Guidelines for Training in developers were influenced by a national Correspondence should be addressed to Dr. Kittredge, General/Ambulatory Pediatrics,1 which climate of collaboration around shared Department of Pediatrics, Dartmouth Hitchcock outlined a minimum core of pediatric curriculum development that was visible Medical Center, 1 Medical Center Drive, Lebanon, NH 03756; telephone: (603) 653-6041; fax: (603) 653- knowledge, skills, and attitudes that in projects reported by several disciplines 6050; e-mail: (diane.kittredge@hitchcock.org). should be taught in ambulatory in the 1990s. The Society of Teachers of 1262 Academic Medicine, Vol. 84, No. 9 / September 2009
  • 2. Competency-Based Education Family Medicine (STFM) created a The Collaborative Development centralization of control was essential. collaborative family medicine clerkship Process: Key Steps and Lessons The core team developed templates and curriculum in 19909; a pediatric clerkship Learned instructions for the section editors curriculum was published in 1995 by the The collaborative development processes and reviewed and combined all the Council on Medical Student Education used to develop the 1996 and 2004 documents to ensure consistency in in Pediatrics (COMSEP)10 –11; and an editions of the Guidelines were similar. format and language across all sections. internal medicine clerkship curriculum The seven steps of this process are This was especially important for the was published in 1995 by the Clerkship described below and summarized in complex tasks of Web site design, Directors in Internal Medicine.12–14 Table 1. In this article, we will focus database construction, and development Collaborative curriculum development is mainly on development of the 2004 of new curricular tools. These jobs were a common method of the STFM, which edition, which updated the content of the most efficiently conducted by a small, resembles the APA in its practice of 1996 edition and added subspecialty goals focused group. networking around national projects.15–18 and objectives. This edition is built on a Step 2: Clear definition of targeted users Use of a highly collaborative process for large database of 334 goals with objectives and repeated assessment of their needs the Guidelines was appropriate because the that can be accessed dynamically on the goal was to develop a flexible product that Web; lists of goals and objectives can be Process. Needs assessment surveys were all residency programs could readily adapt selected for every residency experience conducted before and during the to their own needs. Creation of a and downloaded as customizable development of both the 1996 and 2004 standardized, prescriptive curriculum documents. The Web site also includes Guidelines editions, to ensure that the onscreen instructions, curricular tools content served the needs of a broad group resource was not considered a useful end such as customizable evaluation forms of potential users and to enhance end-user point. This same strategy of flexibility was and templates for rotation planning, acceptance. adopted by the Clerkship Directors in and six tutorials on how to build Internal Medicine for their curriculum.14 Surveys of pediatric program directors competency-based curricula that are downloadable for local adaptation. conducted in 1993, 1996, and 1999 pointed Carole Bland and colleagues, in an 19 out discrepancies between residency influential article published in 2000, Step 1: Centralized, national leadership program performance and current described 35 features of successful combined with coordinated, accreditation requirements. These data curricular change in medical schools disseminated authorship helped the team define the utility, content, which were drawn from a careful review and scope of the resources under Process. All editions of the Guidelines of the educational and business literature. development. For example, the 1999 survey were official projects of the APA Her process includes numerous elements on programs’ uses of the 1996 Guidelines Education Committee. The Guidelines that resemble our collaborative process— identified demand for a more flexible, easy- project director for the 1996 and 2004 for instance, creation of a cooperative to-customize document that could be editions (D.K.) was chair of the education climate, broad participation, strong committee from 1992 to 1995. For both accessed online. Hence, the 2004 edition communications, formative evaluation, editions, about 50 educators were divided was designed to be interactive at its point of training support, and effective guiding into writing and review subcommittees. access, so programs could select needed leadership— but she was not describing a Hence, the Guidelines were “owned” tools and customize them after curriculum development process that from the start by a large group of leaders downloading. The survey also showed that crossed institutional borders. Our project in pediatric education, who not only the previous edition was more useful for was particularly ambitious because it contributed their expertise in the generalist than subspecialty rotations, so was designed to serve more than 200 development and refinement process extensive subspecialty content was added. residency programs and to address the but also were able to assist with Finally, because the survey showed that new full scope of three years of residency dissemination of the final product. ACGME requirements were still very training. None of the national challenging to many programs, tutorials collaborative projects mentioned In 2000, substantial funding to produce and program planning and evaluation tools above have described their the 2004 edition enabled formation of a were added. national advisory board to garner the development process in clear steps with support of pediatric subspecialists and The core team also used workshops to sufficient detail to help other groups to facilitate an efficient nationwide gather continuing needs assessment data. implement their methods. collaborative process. The core team To guide development of the 2004 edition, recruited 10 section editors from the APA workshops were conducted in a computer Therefore, we wrote this article to Education Committee to manage writing classroom, so users could try out the Web describe a national consensus and review of content revisions. Other site interface, sample objectives in the development method that might serve as contributors were members of the APA Guidelines database, and suggest ways to a useful model for other disciplines. We and/or other organizations, or they were make the resource more useful. also demonstrate wide utilization of the paid consultants on competency-based Guidelines, and we hypothesize that the accreditation, project evaluation, and Lessons learned. Cycles of needs systematic collaborative development of computer programming. assessment were essential to make the this shared resource and its customizable product as responsive as possible to the format have enhanced its acceptance, Lessons learned. While the revision needs of educators “in the trenches,” usefulness, and broad dissemination. process was intensely collaborative, especially because they were working in Academic Medicine, Vol. 84, No. 9 / September 2009 1263
  • 3. Competency-Based Education Table 1 Collaborative Development of the Academic Pediatric Association’s Educational Guidelines for Residency Training: Key Points and Lessons Learned* Collaborative process step Purpose of step Key points and lessons learned Step 1: Centralized national • Efficiently coordinate a nationwide • Central leadership was especially important for the leadership combined with collaborative process complex tasks of Web site design, database construction, coordinated, disseminated and development of new curricular tools. authorship • Dissemination offered a range of content expertise representing end-user groups and enhanced buy-in. ................................................................................................................................................................................................................................................................................................................... Step 2: Clear definition of targeted • Create immediately useful product • Needs were measured before, during, and after the users and repeated assessment of project to guide both planning and implementation. their needs • End-user input facilitated meeting of end-user needs. • Multiple methods of data collection, including face-to- face feedback during pilot testing, were used. ................................................................................................................................................................................................................................................................................................................... Step 3: Incorporation of up-to-date • Align content with latest, best evidence • National experts, as well as the literature, were used to information from the literature and help identify latest and best evidence regarding medical national experts content and educational process. • Step 3 increased content validity. ................................................................................................................................................................................................................................................................................................................... Step 4: Responsive consultation • Align curricular content with residency • Alignment with requirements of the Accreditation with the national Pediatric program needs Council for Graduate Medical Education (ACGME) was Residency Review Committee on critical to later use of the resource, BUT: the latest accreditation • It was important to avoid acting as a mouthpiece of the requirements ACGME and to serve as an advocate for faculty. • The resource was not dated by too-close adherence to changeable requirements. • All semblance of prescriptiveness was avoided. ................................................................................................................................................................................................................................................................................................................... Step 5: Wide distribution for • Tap expertise nationwide to refine product • This was a low-cost, effective way to test innovations, prepublication review, to obtain and enhance user buy-in garner support, disseminate the product, and enlist future broad organizational buy-in and • Develop visibility and buy-in by professional users. end-user acceptance organizations ................................................................................................................................................................................................................................................................................................................... Step 6: Intensive dissemination and • Enhance wide visibility and utilization • Hands-on workshops were critical for beta-testing and faculty development through refinement of tools. national workshops • Encourage and guide use • This was a powerful, low-cost approach to faculty development. ................................................................................................................................................................................................................................................................................................................... Step 7: Careful evaluation of • Refine the products • Collection of data was carried out using multiple utilization and user feedback strategies (surveys, Web usage reports). • Enhance user buy-in and satisfaction • Evaluation by actual users of specific product functions was more informative to developers than global surveys. * The table summarizes key features and lessons learned by the authors in the development of the Academic Pediatric Association’s educational guidelines.2,3 the context of rapid change and new Lessons learned. This step is essential to team to address current and upcoming demands. Workshops served as focus earn credibility for a curricular resource. faculty needs, even before revised RRC groups and taught the development The amount of content to include in the requirements were published. For team more than mailed surveys did final product was an issue that we and our example, in developing the 2004 edition, about specific user needs and reactions targeted users debated extensively. We learning objectives from the 1996 edition to individual Guidelines components. decided, as did the internal medicine were revised by modifying the verbs to clerkship curriculum task force,14 that reflect performance (e.g., “analyze” and Step 3: Incorporation of up-to-date making our resource comprehensive rather “manage” rather than “discuss” and information from the literature and than abbreviated would facilitate local “explain”). Customizable evaluation tools national experts adaptation, even though the large volume were developed that could be built Process. During the 1996 Guidelines of information could be overwhelming. around a program’s selected list of development, the editorial team learning objectives and, thus, be specific conducted an extensive review of the Step 4: Responsive consultation with the and competency-based. Templates for literature on curriculum content, national Pediatric Residency Review program and rotation planning were also drawing on expert opinion about medical Committee on the latest accreditation created to help program directors content and educational methodologies. requirements organize their responses to new ACGME For the 2004 edition, the core team and Process. Throughout the development requirements.3 its consultants also reviewed literature on process for both editions, members of the educational change, competencies, national Pediatric Residency Review Lessons learned. Consultations with evaluation processes, and faculty Committee (RRC) informed the APA and the RRC were essential to adjust the development. Further content refinement other organizations about anticipated Guidelines to users’ needs. However, the resulted from the extensive expert review changes in accreditation requirements. team learned that keeping some distance process described in Step 5, below. This knowledge enabled the Guidelines from the RRC was important, given the 1264 Academic Medicine, Vol. 84, No. 9 / September 2009
  • 4. Competency-Based Education frustrations felt by educators during workshops and e-mail queries facilitated users were pediatric generalists. The those years of rapidly changing ACGME by links to online materials to review. major limitations to use of the Guidelines requirements. We carefully disclaimed a Modern information technology has were reported to be lack of time, prescriptive intent for the Guidelines greatly reduced the time and expense of resources, and faculty support. Although and consistently encouraged local this activity. few considered the format (14; 8%) or customization of the resources provided. content (2; 1%) to be a limiting factor, Step 6: Intensive dissemination and written comments indicated that the Step 5: Wide distribution for faculty development through national document was intimidating in volume, prepublication review, to obtain broad workshops and many respondents suggested online organizational buy-in and end-user publication. Process. The 1996 and 2004 Guidelines acceptance have been distributed free of charge and Process. The APA Board and the core widely publicized in 14 well-attended In October 2005, 18 months after Guidelines team recognized the value of a national workshops. In 2000 and 2007, publication of the 2004 Guidelines, national consensus-building effort pediatric residency programs were members of the APA, Association of around development of the Guidelines. invited to showcase their own innovative Pediatric Program Directors (APPD), and The 1996 edition went through three curriculum development activities that Society of Adolescent Medicine were drafts, and at each step broad input was implemented the Guidelines. In 2003 and surveyed using a commercial Web survey sought from APA members and other 2004, live demonstrations using a tool (SurveyMonkey; http://www. groups, including subspecialists and portable computer laboratory gave SurveyMonkey.com; accessed May 21, academic leaders. A prepublication draft participants the opportunity to explore 2009). Replies were received from 582 was distributed in advance to participants new Web site functions and give instant respondents, who represented 171 of 204 at a national workshop, generating feedback, and helped the core team (84%) ACGME-approved residency valuable practical feedback. A formal recruit beta-testers for more extensive programs. The data showed that 149 of external review by all the major pediatric explorations. training programs (73%) were aware of organizations involved in education the Guidelines and that 106 (62%) had took place prior to publication. The both logged onto the Web site and used Lessons learned. Faculty development is APA explored the need for formal the Guidelines; many said they were likely one of the cornerstones of educational endorsement of the document from to return at a later time for further use. change. While users like self-directed leadership organizations within The majority of respondents did not online tutorials,20 interactive workshops pediatrics, but these groups deemed report significant barriers in using the encouraged educators to use the formal approval to be unnecessary, Web site, but 145 (about 25%) of users Guidelines creatively and share what they because they had been involved in the commented on long downloaded had learned. These low-cost workshops development process, and because the documents and difficulty manipulating informed potential users about the product was intended to be a flexible tool the tables. resource, taught them how to use it, for local adaptation, not a prescription helped to win their acceptance, and for curriculum change. In December 2007, we extended this gathered their feedback so the tools could preliminary survey by evaluating online be optimized to meet educators’ needs. For development of the 2004 edition, a use of the 2004 Guidelines by registered We believe that the personal contact similar national consensus process for users between July 2005 and December achieved in workshops was instrumental content review was formalized through 2007. A total of 1,747 registered Web site in making the resource more “friendly” the national advisory board. A new users came from 47 states and 33 foreign to users. challenge was developing users’ countries and represented all pediatric acceptance of and comfort with the web- residencies approved by the ACGME in Step 7: Careful evaluation of utilization 2008. In all, 8,754 files had been based platform. Guidelines section editors and user feedback downloaded by 188 of a total of 194 served as alpha-testers, and we recruited beta-testers at annual workshops and Process. During development of the residency programs (97%). Our computer laboratory demonstrations. 1996 and 2004 Guidelines, we surveyed companion study by Beach and Beta-testing was conducted in cycles users repeatedly to measure their use of colleagues,20 published in this issue of throughout two years as new functions the Guidelines and gather information Academic Medicine, provides more detail were completed. Feedback from on satisfaction, barriers to use, and on how these users implemented the reviewers and workshop attendees led to suggestions for improvement. The results online resources. significant revisions of some Web site are summarized in List 1.These components and the addition of several evaluations were approved by Dartmouth Lessons learned. Evaluation data new tools. Medical School’s IRB. collected from users provided critical information to help us improve the Lessons learned. Prepublication review To prepare for the 2004 edition, Guidelines during development. An has been included in the development of questionnaires mailed to educators at online survey tool vastly simplified the many national curricular resources. We all 195 ACGME-approved pediatric process of gathering these data, compared found that it was an effective way to test residency programs (in 1999) yielded 170 with mailed surveys, but data collected innovations, garner support, and enlist responses (program response rate, 87%). directly from the Web site were far future users. This process is relatively Among all programs, 131 (77%) reported more representative of users. Getting inexpensive when conducted using that they had used the Guidelines; most overloaded program directors to respond Academic Medicine, Vol. 84, No. 9 / September 2009 1265
  • 5. Competency-Based Education of specific Guidelines tools by those who List 1 had used them.20 Use of the 1996 and 2004 Editions of the Academic Pediatric Association’s Educational Guidelines for Residency, as Reported by Survey Respondents and Site Users* Discussion The 1996 Guidelines2: Model of collaboration The survey and respondents The collaborative development of the Guidelines is consistent with • Survey mailed November and December 1999 to 195 programs, which included all APPD listed pediatric residency programs in 1999. organizational practices first introduced in the business world. Peters and • 170 programs (87%) responded. Waterman,21 in In Search of Excellence: • 151 programs (77%) responded that they had used the guidelines. Lessons From America’s Best-Run Sample of written comments on needs Companies, emphasize the importance • Needs more specificity of staying close to the customer, listening to users, and promoting intense • Needs a functional index communications within an • Needs online format to allow updates organization—all principles that were Sample of written evaluation comments reflected in our collaborative process. They also describe the value of • Objectives lack detail “simultaneous loose-tight properties,” • Too much material in objectives that is, a combination of central control • Guidelines facilitated development of required curriculum with reasonable investment of and disseminated freedom of action, resources which also typified our process. Day22 • For next step, please develop materials to facilitate teaching and implementation wrote that the value of a business should • Was useful to develop ideas for grant writing be anchored in value offered to the customer, and Kotter’s23 eight steps for • In RRC preparation, guidelines helped us add more structure and substance to existing the change process emphasize the curriculum importance of coalition building and The 2004 Guidelines3: communication. Our goal was to build The survey and respondents not only a set of tools and resources but • Survey mailed October and November 2005* to 204 programs, which included all pediatric also a community of Guidelines users residency programs on the ACGME-approved list for 2005. who initially contributed to the • 171 programs (84%) responded. development of document content and Web site design and who later shared • 127 programs (62%) responded that they had used the guidelines. ideas about how to implement the Sample of written evaluation comments Guidelines in their programs. In our view, • I wish the “build your own” selections were more concise to avoid excessive editing after our most effective community-building download technique was conducting national • Standard predesigned goals and objectives were too short, but the “build your own” tables workshops; these simultaneously were too lengthy monitored user concerns, elicited • It is a wonderful resource and really helped us revise goals and objectives in competency format formative feedback, and provided faculty development. • Exceedingly helpful in giving my subspecialists ideas for goals, objectives, and ways to redesign their rotations with competence in mind Our collaborative process also drew on • I could never have gotten started building competency-based evaluations without the guidelines methods used by several concurrent site national curricular development projects. • I greatly appreciate the tutorials for faculty Development of the national curricular guidelines for family medicine • Fellowship directors have taken to this site and like its ease of use clerkships10 was funded by the Bureau of The 2004 Guidelines: Site User Data, May 2005 Through December 2007 Health Professions (BHPr) and published • Users of Web site from May 2005 through December 2007 were from 194 programs. in 1991. This project balanced central • These programs represented 100% of all ACGME-approved programs for 2008. control, provided by the BHPr, with disseminated review, facilitated by an • Site registrants from 188 programs (97%) downloaded files from the Web site. (No written comments are available.) advisory committee of representatives from national organizations with an * The survey was carried out 18 months after initial publication of the guidelines Web site in May 2004, and 6 interest in family medicine education. months after completion of site refinements in May 2005. (Superscripted numbers 2 and 3 refer to references 2 and 3 in the reference list.) We also drew inspiration from the COMSEP curriculum, which was also supported by the BHPr and published in to surveys has become increasingly collection worked best: we harvested 1995. This project employed an advisory difficult over the past decade. We decided utilization data from the Web site, and committee, conducted two national that a combined approach to data supplemented these data with evaluation surveys, and used an iterative process of 1266 Academic Medicine, Vol. 84, No. 9 / September 2009
  • 6. Competency-Based Education review by its future constituency.10 –11 A implementation, and evaluation. Our argue that our collaborative development 1995 clerkship curriculum for internal process was consistent with all six of process, our customizable design, and medicine was also developed Glassick’s27 criteria for the evaluation of our scholarly approach were probably collaboratively.12 This BHPr-funded educational scholarship. The project additional important contributors to the development project, like ours, included team widespread use of the product. a collaborative process, an advisory • set clear goals for the project, carefully A causal connection between board, and national surveys of clerkship identifying our purpose and our collaborative development and directors to help define curriculum targeted end-users in advance; widespread use of the Guidelines may be content.13–14 Although these projects, and others published more recently,24 –25 • made adequate preparation by implied by these associations, but it collectively included methods which we conducting needs assessments and cannot be proven by the data available at adopted or adapted, none of them has literature reviews and consulting with this time. However, evaluation data from published a well-articulated model to RRC members and other experts; other national collaborative projects disseminate their approaches to other suggest similar associations. In pediatrics, groups. • used appropriate methods for team for example, the collaborative COMSEP building, collaborative development curriculum for medical students10 was and review, evaluation, faculty used by 90% of all U.S. medical schools.11 Model of developmental flexibility development, and dissemination; The Web-based CLIPP project,28 –29 The project’s emphasis on flexibility in which recruited more than 100 faculty curriculum design reflects developmental • demonstrated significant results through surveys, focus groups, and online data nationwide to author and peer review 31 approaches to innovation and the teaching cases for pediatric clerkships, is evaluation of innovations that have collection; now licensed by more than 75% of U.S. evolved in industry during the past 20 • used effective communications, through medical schools and used by more than years. Peters and Waterman,21 and also workshops and publications, to keep 12,000 students (Leslie H. Fall, MD, Collins and Porras,26 advocate methods targeted users apprised of project associate professor of pediatrics, that avoid restrictive traditions and status, new online functions, evaluation Dartmouth Medical School, personal hierarchical power structures so that results, and implementation ideas; and communication, May 2008). Many organizations can adapt to unexpected educators recognize the “not invented environmental challenges and • engaged in reflective critique to examine here” phenomenon, which typically opportunities. The Guidelines were our work before, during, and after limits the dissemination of educational created in a rapidly and radically publication of the Guidelines. innovations across institutions. That changing world of education and clinical these three educational projects have This process led to many enhancements practice. We designed them to help all succeeded in overcoming this of the Guidelines as we worked to build residency programs deal with evolving parochialism may be attributable at least innovative tools to meet evolving changes by (1) developing the document in part to their collaborative needs—inventing, testing, and refining at by a collaborative process that engaged development. each stage of the development process. the intended users in a dynamic fashion, and (2) making the document flexible Widespread usage The 1996 and 2004 editions of the and adaptable, rather than prescriptive. Guidelines were created with generous For the 2004 edition, technological Although our usage data are support from a large number of pediatric innovations enabled us to create a highly impressive—188 programs (97%) have educators from within and outside the flexible resource that surpasses many used the 2004 edition—we recognize that APA. We believe that our effort garnered available Web-based educational tools by self-reported use of the tools via surveys national participation and enjoyed wide offering users choices for selecting the and Web site usage data cannot measure acceptance at least in part because it was content and the format of curriculum how programs actually applied the tools carefully planned and conducted with documents. For example, educators can they obtained from the Guidelines. Nor extensive input from intended users and, build a customized list of learning can these data tell us how well the therefore, met their immediate need to objectives for a rotation and then insert Guidelines helped faculty integrate move toward competency-based those objectives into custom-formatted competencies into their programs. To educational models with flexible tools evaluation tools, in order to meet the address such key questions, more suitable for local adaptation. Our requirements of competency-based comprehensive outcome studies will be collaborative model, with its emphasis education. We believe that in today’s needed. Residents’ competence at the end on developmental flexibility and challenging world of health professions of training and after entry into practice customizable products, attention to education, developmental and will be the best measure of the real faculty development, and adherence to interactive, user-driven approaches to effectiveness of our educational resource, the scholarly criteria of Glassick, may innovation have great value to offer. the basis of an important study that is prove useful in other settings and for beyond the scope and time frame of this other disciplines. project. Scholarly approach Another factor that may have enhanced The urgent need for curricular resources Acknowledgments dissemination and utilization of the to meet changing RRC requirements The authors of this article acknowledge the Guidelines was our use of a systematic, probably drove the extensive use of the generous assistance of individuals representing scholarly approach for development, 1996 and 2004 Guidelines, but we would many pediatric organizations in refining the Academic Medicine, Vol. 84, No. 9 / September 2009 1267
  • 7. Competency-Based Education 1996 and 2004 editions of the Guidelines. 6 Carraccio C, Wolfsthal SD, Englander R, cfm?event c.beginBrowseD&clear These include the American Academy of Ferentz K, Martin C. Shifting paradigms: Selections 1&criteria curriculum% Pediatrics, APA, APPD, American Board From Flexner to competencies. Acad Med. 20resources%20project#156). Accessed May of Pediatrics, Association of Medical School 2002;27:361–367. 21, 2009. Pediatric Department Chairs, COMSEP, the 7 Sectish TC, Zalneraitis EL, Carraccio C, 18 STFM Group on Faculty Development. Federation of Pediatric Organizations, Pediatric Behrman RE. The state of pediatrics residency Faculty Development Resources. 2nd ed. RRC, Society of Adolescent Medicine, and training: A period of transformation of Available at: (http://www.fmdrl.org/index. Society for Developmental and Behavioral graduate medical education. Pediatrics. 2004; cfm?event c.beginBrowseD&clearSelections Pediatrics. The authors also wish to thank the 114:832– 841. 1&criteria faculty%20development#2263). 8 Sahler OJZ, Lysaught JP, Greenberg LW, Accessed October 27, 2008. hard-working chapter editors of the 1996 Siegel BS, Caplan SE, Nelson KG. A survey of 19 Bland CJ, Starnaman S, Wersal L, Moorhead- Guidelines as well as the many contributors and undergraduate pediatric education: Progress Rosenberg L, Zonia S, Henry R. Curricular reviewers. Special thanks are offered to our in the 1980s? Am J Dis Child. 1988;142:519 – consultants for the 2004 online edition; members change in medical schools: How to succeed. 523. of the Guidelines’ national advisory board, who Acad Med. 2000;75:575–594. 9 National curricular guidelines for third-year provided guidance throughout development of 20 Beach PS, Bar-on M, Baldwin CD, Kittredge family medicine clerkships. The Society of this edition, under the able leadership of Kenneth Teachers of Family Medicine (STFM) D, Trimm RF, Henry R. Evaluation of the use Roberts; and the loyal and indispensable section Working Committee to Develop Curricular of an interactive, online resource for editors for the 2004 Guidelines. Guidelines for a Third-Year Family Medicine competency-based curriculum development. Clerkship. Acad Med. 1991;66:534 –539. Acad Med. 2009;84:1269 –1275. 10 Ambulatory Pediatric Association; Council 21 Peters TJ, Waterman RH. In Search of The projects described in this article were on Medical Student Education in Pediatrics. Excellence: Lessons From America’s Best-Run supported by the Academic Pediatric Association General Pediatric Clerkship Curriculum and Companies. New York, NY: Harper and Row, (1992–2007); the DHHS, Bureau of Health Resource Manual. McLean, Va: Ambulatory Publishers, Inc.; 1982. Professions, Contract 103HR940857 (1994 –1995); 22 Day GS. Market Driven Strategy: Processes Pediatric Association; 1995. the American Board of Pediatrics Foundation for Creating Value. New York, NY: The Free 11 Olson AL, Woodhead J, Berkow R, Kaufman (1996); the Pfizer Foundation (2000 –2001); and NM, Marshall SG. A national general Press; 1999. the Josiah Macy Jr. Foundation (2002–2004). pediatric clerkship curriculum: The process 23 Kotter JP. Leading Change. Boston, Mass: of development and implementation. Harvard Business School Press; 1996. Pediatrics. 2000;106(1 pt 2):216 –222. 24 Carroll RG. Design and evaluation of a 12 CDIM-SGIM Core Medicine Clerkship national set of learning objectives: The References Curriculum. Available at: (http://www.im. medical physiology learning objectives 1 Education Committee of the Ambulatory org/Resources/Education/Students/Learning/ project. Adv Physiol Educ. 2001;25:2–7. Pediatric Association. Educational Guidelines Pages/CDIM-SGIMCoreMedicineClerkship 25 Bowen JL, Clark JM, Houston TK, et al. A for Training in General/Ambulatory Curriculum.aspx). Accessed May 21, 2009. national collaboration to disseminate Pediatrics. McLean, Va: Ambulatory Pediatric 13 Bass EB, Fortin AH, Morrison G, Wills S, skills for outpatient teaching in internal Association; 1985. Mumford LM, Goroll AH. National survey of medicine: Program description and 2 Kittredge D, Baldwin CD, Bar-on M, et al, clerkship directors in internal medicine on preliminary evaluation. Acad Med. 2006;81: eds. Educational Guidelines for Residency the competencies that should be addressed in 193–202. Training in General Pediatrics. McLean, Va: the medicine core clerkship. Am J Med. 1997; 26 Collins JC, Porras JL. Try a lot of stuff and Ambulatory Pediatric Association; 1996. 102:564 –571. keep what works. In: Built to Last. New York, 3 Kittredge D, Baldwin CD, Bar-on ME, Beach 14 Goroll AH, Morrison G, Bass EB, et al. NY: HarperCollins Publishers, Inc.; 1997. TS, Trimm RF, eds. APA Educational Reforming the core clerkship in internal Guidelines for Pediatric Residency. MedEd 27 Glassick CE. Boyer’s expanded definitions of medicine: The SGIM/CDIM Project. Ann PORTAL. Available at: (http://www.aamc.org/ Intern Med. 2001;134:30 –37. scholarship, the standards for assessing medportalID 1736). Accessed July 2, 2009. 15 Society of Teachers of Family Medicine scholarship, and the elusiveness of the 4 Accreditation Council for Graduate Medical (STFM) Web site. Available at: scholarship of teaching. Acad Med. 2000;75: Education. Program requirements for (http://www.stfm.org/about/index.cfm). 877– 880. residency education in pediatrics. In: Accessed May 21, 2009. 28 Fall LH, Berman NB, Smith S, White CB, Graduate Medical Education Directory, 16 Kligler B, Gordon A, Stuart M, Sierpina V. Woodhead JC, Olson AL. Multi-institutional 1996 –1997. Chicago, Ill: Accreditation Suggested curriculum guidelines on development and utilization of a computer- Council for Graduate Medical Education; complementary and alternative medicine: assisted learning program for the pediatrics 1996;200 –206. Recommendations of the Society of Teachers clerkship: The CLIPP Project. Acad Med. 5 Accreditation Council for Graduate Medical of Family Medicine Group on Alternative 2005;80:847– 855. Education, Outcome Project 2002–2011. Medicine. Fam Med. 1999;31:30 –33. 29 Computer-assisted Learning in Pediatrics Available at: (http://www.acgme.org/ 17 STFM Curriculum Resources Project. Program (CLIPP). Available at: (http://www. Outcome). Accessed May 21, 2009. Available at: (http://www.fmdrl.org/index. clippcases.org). Accessed May 21, 2009. 1268 Academic Medicine, Vol. 84, No. 9 / September 2009