This document provides information about BusinessIntelligenze Company and their product JumboAnalysisTM. It discusses how JumboAnalysisTM collates, analyzes, and reports operational performance data for customers in an innovative way. It then describes the key features and benefits of JumboAnalysisTM, including executive scorecards, operations dashboards, and performance dashboards. The document also outlines the technical architecture and development approach.
2. Executive Summary Business Intelligenze Company
We will discuss how BusinessIntelligenze Company collates, analyses and reports operational performance data in an extremely innovative
and powerful manner.
JumboAnalysis™ provides data essential to run effective operations, manage contracts and continuously improve ways of working within
ITO’s.
How can we help you achieve true operational excellence, with all the business benefits that this will bring in terms of higher profitability,
client satisfaction and future sales
sales.
This following deck positions JumboAnalysis™ in the context of the likely needs of ITO providers and describes system in terms of
operation, implementation and pricing (Proposal Appendix 1)
This
Thi presentation is d i
t ti i driven by R h l S thi F d & President of
b Rahul Sethi- Founder P id t f Agenda:-
A d
BusinessIntelligenze Company. To contact him directly, please email
at rahul@businessintelligenze.com or Call: +1-408-459-0657 - Company Introduction 5 Min
- Solutions, Partners & Clients 5 Min
- JumboAnalyses™ 10 Min
- Questions 10 Min
- Product Demo 30 Min
3. Company Business Intelligenze Company
Awards and Accolades
We consider ourselves a Start-up. This provides
Start-up.
us with flexibility to change.
• RESPECTED ‘SaaS’ BI PLAYER. CLIENTS INCLUDE
2011 MAJOR DOMESTIC- RETAIL, GOVT, TECH
ALIZATION
NEXTSUPER ANGELS 15-MOST PROMISING REDIFF INDIA SHOWCASED AT
START-UPS IN INDIA JULY, 11 PIN-POINT LAUNCH
• LAUNCHED FIRST SUBSCRIPTION BASED BI TOOL
2010 BACKED BY AN EXPERT FUNCTIONAL SKILL-SET Key Customers
MENT - BI SPECIA
• STARTED WORKING WITH MS ON – MS BI,
2009 AZURE, DUNDAS. BUNDLE STRATEGY
• COMMITED TO INVEST IN BUSINESS INTEL
2008 TOOLS. START AN INTERNAL BI LAB WITH 10.
ODUCT DEVELOPM
• TEAM SIZE TO 50 ON-SITE, 100+ IN INDIA.
2007 MAJOR BANKS, TELCO, GOVERNMENT ACQ.
Exclusive Domain Partnerships
• EXPAND BUSINESS IN AFRICA. FOCUSED IT
2006 FULFILLMENT, NEW PRODUCT DEVELOPMENT
PRO
• STARTED PRODUCT DEVELOPMENT, GO-TO-
2005 MARKET ASSISTANCE FOR START UPS IN USA.
4. Products & Services Business Intelligenze Company
JumboAnalysis™
is a flexible web-based dashboard solution built on Microsoft Family
Products. Solution leverages- MS Silverlight MS SQL 2008 R2, Windows
Azure, Dundas, AdobeCS2, Blackberry SDK.
, , , y
Open API for extensive customization- Integrate into any ASP.NET,
SharePoint, Silverlight or other web application MS OLAP support
Main Business Benefits:
Benefits:-
Save significant time by deploying dashboards quickly and easily
Low learning curve means almost anyone can design dashboards
It's extensible and customizable, to meet unique challenges and grow
Portable, Web-based, Administration reduces costs & maintenance
Easy-to-use drag-and-drop dashboard designer
Extensive user interactivity with drill down, hover overs etc
Numerous data visualization options: charts, gauges, maps, grids & so.
Mashups, for choosing only the KPIs relevant to you
p, g y y
Enhanced communication via annotations, data export and shared links
On-demand performance management through instant notifications &
alerts
5. Functional View Business Intelligenze Company
BI Designer Managers Operators Customers
( 1 to 3) (10 to 50) (200 to 300) (50+)
Business Analytics Automated System ‐ Functionalities
Process Definition
P D fi iti Security Component
S it C t
• Creation and managing of process, sub‐ • Encryption and additional security
process, work‐types, metrics, goals etc. • Audit Trails
• Creating and managing Master Data Entities • Lock published reports / data
• Authentication and Authorization
Data Capture Reports Component
• Manual and automated data capture across • Rollup/drilldown reports, scorecards, and
organization graphical reports
• Data Collation
Data Collation • Standard and ad‐hoc Reports
St d d d d h R t
• Approval workflow • Role based and access based
• Schedulers and reminders for data capture
6. Technical View Business Intelligenze Company
Data Sources
HR System
Q y
QA System
Other System Business Analytics Automated System
Associate ‘s Performance Management Data Cleansing Data Storage Front End Analytics
‐ Reporting
‐ OLAP
‐ Data Mining
‐ Data Visualization
• Process workflow system to be developed to
capture manual data through online screens /
forms as well as excel upload feature.
• Basic Workflow needed Data Collation, • Standard, adhoc and triggered
• Audit trail needed for all changes/approvals Transformation based reports/dashboards
• Define process, sub‐process, work type and Integration • Role based access to end
hierarchies for all business processes users, administrative users
• Access to End Users with different role groups
Access to End Users with different role groups • Customer will also access some
Customer will also access some
and Administrative users reports
Data Flow
7. Technical- User View Business Intelligenze Company
Detailed View Application Server
HR System Business Layer
yer
Integration Lay
Work Flow
QA System
File Upload
ss Layer
Business Services
Upload QA Data
Other System
Batch Processing
Batch Processing
Data Acces
Get HR Data
UI Layer
Role Based Security Business Analytics
patcher
Controller Database
Audit Trail
Disp
Process Definition
View (Process, Sub‐Process,
Work Type)
Business Analytics
Users
Utilities
Exception Common Utilities
Authorization Logging Authentication MS ‐ Active
Handling (Business & Tech.)
Directory Server
8. Solution Architecture Business Intelligenze Company
Reporting Data Data OLAP Reporting Data
Source Data Acquisition Data Integration (SOA) Data Store Franchise Privacy Analytics (SOA) Visualization
ETL Dashboard
Transformation
Standard Scorecard
HR Other Data
(RDBMS) Flat Files Downstream
Landing
Audit Integration Batch
Feed 1 KPI
Process Metadata Ad hoc
Other
Apps Repository Canned Report
ETL Standardization
ETL Ad‐hoc Report
Ad hoc Report
ETL Canned
Automated
Downstream
System
Authorization
Authorization
Workflow Staging Feed 2
Process Standard
Format
Dimension Data Information
ETL
Dissemination
QA Metadata Attribute Store
Search Index
A
A
Service
Hierarchy Store
Flat Files Reporting
BI DB
Scan Structured Data Store
XLS Source (BA DW) Desktop
Standardization Measure Group Data
Web
Forms Reject Downstream Aggregations
gg g
Reprocessing Feed n
Manual Fact Data Email Published
Entry / Upload Reject Rejected
Notifications Records Attachment on Web
9. Products & Solutions Business Intelligenze Company
JumboAnalysis™
Business Intelligence for CSP Industry.
- Executive Scorecard – CXO View
Business Health, Customers Service Level Summary,
Revenue Pipe Actual, Site Headcount, Hiring & Attrition
Analysis, Site-Billing, Run-Rate Analysis, Operations
Leakages.
Leakages
- Operations Dashboard (Manager’s View)
Near Real-Time Operations Reporting, Metric Level
Gauges, Head Count & Schedule Adherence, Performance
Ratings,
Ratings Incentives calculations Top Bottom Performers Ad
calculations, Top-Bottom Performers, Ad-
hoc Reporting like Surveys, Escalations, Absenteeism,
Rosters, Filter Reports etc.
- Performance Dashboard - (Client’s View)
Real-Time
Real Time Customized Reporting Process - Metric Level
Reporting,
Gauges, Forecasted to Actual Variance (X), Annotations
tracking, Invoicing, Agent Performance.
10. Products & Solutions Business Intelligenze Company
JumboAnalysis™
Business Intelligence for CSP Industry.
- Executive Scorecard – CXO View
Business Health, Customers Service Level Summary,
Revenue Pipe Actual, Site Headcount, Hiring & Attrition
Analysis, Site-Billing, Run-Rate Analysis, Operations
Leakages.
Leakages
- Operations Dashboard (Manager’s View)
Near Real-Time Operations Reporting, Metric Level
Gauges, Head Count & Schedule Adherence, Performance
Ratings,
Ratings Incentives calculations Top Bottom Performers Ad
calculations, Top-Bottom Performers, Ad-
hoc Reporting like Surveys, Escalations, Absenteeism,
Rosters, Filter Reports etc.
- Performance Dashboard - (Client’s View)
Real-Time
Real Time Customized Reporting Process - Metric Level
Reporting,
Gauges, Forecasted to Actual Variance (X), Annotations
tracking, Invoicing, Agent Performance.
11. Products & Solutions Business Intelligenze Company
JumboAnalysis™
Business Intelligence for CSP Industry.
- Executive Scorecard – CXO View
Business Health, Customers Service Level Summary,
Revenue Pipe Actual, Site Headcount, Hiring & Attrition
Analysis, Site-Billing, Run-Rate Analysis, Operations
Leakages.
Leakages
- Operations Dashboard (Manager’s View)
Near Real-Time Operations Reporting, Metric Level
Gauges, Head Count & Schedule Adherence, Performance
Ratings,
Ratings Incentives calculations Top Bottom Performers Ad
calculations, Top-Bottom Performers, Ad-
hoc Reporting like Surveys, Escalations, Absenteeism,
Rosters, Filter Reports etc.
- Performance Dashboard - (Client’s View)
Real-Time
Real Time Customized Reporting Process - Metric Level
Reporting,
Gauges, Forecasted to Actual Variance (X), Annotations
tracking, Invoicing, Agent Performance.
12. Products & Solutions Business Intelligenze Company
JumboAnalysis™
Business Intelligence for CSP Industry.
- Executive Scorecard – CXO View
Business Health, Customers Service Level Summary,
Revenue Pipe Actual, Site Headcount, Hiring & Attrition
Analysis, Site-Billing, Run-Rate Analysis, Operations
Leakages.
Leakages
- Operations Dashboard (Manager’s View)
Near Real-Time Operations Reporting, Metric Level
Gauges, Head Count & Schedule Adherence, Performance
Ratings,
Ratings Incentives calculations Top Bottom Performers Ad
calculations, Top-Bottom Performers, Ad-
hoc Reporting like Surveys, Escalations, Absenteeism,
Rosters, Filter Reports etc.
- Performance Dashboard - (Client’s View)
Real-Time
Real Time Customized Reporting Process - Metric Level
Reporting,
Gauges, Forecasted to Actual Variance (X), Annotations
tracking, Invoicing, Agent Performance.
13. Products & Solutions Business Intelligenze Company
JumboAnalysis™
Business Intelligence for CSP Industry.
- Executive Scorecard – CXO View
Business Health, Customers Service Level Summary,
Revenue Pipe Actual, Site Headcount, Hiring & Attrition
Analysis, Site-Billing, Run-Rate Analysis, Operations
Leakages.
Leakages
- Operations Dashboard (Manager’s View)
Near Real-Time Operations Reporting, Metric Level
Gauges, Head Count & Schedule Adherence, Performance
Ratings,
Ratings Incentives calculations Top Bottom Performers Ad
calculations, Top-Bottom Performers, Ad-
hoc Reporting like Surveys, Escalations, Absenteeism,
Rosters, Filter Reports etc.
- Performance Dashboard - (Client’s View)
Real-Time
Real Time Customized Reporting Process - Metric Level
Reporting,
Gauges, Forecasted to Actual Variance (X), Annotations
tracking, Invoicing, Agent Performance.
14. Products & Solutions Business Intelligenze Company
JumboAnalysis™
Business Intelligence for CSP Industry.
- Executive Scorecard – CXO View
Business Health, Customers Service Level Summary,
Revenue Pipe Actual, Site Headcount, Hiring & Attrition
Analysis, Site-Billing, Run-Rate Analysis, Operations
Leakages.
Leakages
- Operations Dashboard (Manager’s View)
Near Real-Time Operations Reporting, Metric Level
Gauges, Head Count & Schedule Adherence, Performance
Ratings,
Ratings Incentives calculations Top Bottom Performers Ad
calculations, Top-Bottom Performers, Ad-
hoc Reporting like Surveys, Escalations, Absenteeism,
Rosters, Filter Reports etc.
- Performance Dashboard - (Client’s View)
Real-Time
Real Time Customized Reporting Process - Metric Level
Reporting,
Gauges, Forecasted to Actual Variance (X), Annotations
tracking, Invoicing, Agent Performance.
15. Products & Solutions Business Intelligenze Company
JumboAnalysis™
Business Intelligence for CSP Industry.
- Executive Scorecard – CXO View
Business Health, Customers Service Level Summary,
Revenue Pipe Actual, Site Headcount, Hiring & Attrition
Analysis, Site-Billing, Run-Rate Analysis, Operations
Leakages.
Leakages
- Operations Dashboard (Manager’s View)
Near Real-Time Operations Reporting, Metric Level
Gauges, Head Count & Schedule Adherence, Performance
Ratings,
Ratings Incentives calculations Top Bottom Performers Ad
calculations, Top-Bottom Performers, Ad-
hoc Reporting like Surveys, Escalations, Absenteeism,
Rosters, Filter Reports etc.
- Performance Dashboard - (Client’s View)
Real-Time
Real Time Customized Reporting Process - Metric Level
Reporting,
Gauges, Forecasted to Actual Variance (X), Annotations
tracking, Invoicing, Agent Performance.
16. Development Approach Business Intelligenze Company
BusinessIntelligenze proposes an Iterative development methodology for the implementation of the Business Analytics Automated System.
The scope of each iterations are listed below.
To start with BusinessIntelligenze proposes an 4 weeks Initial study & planning to define and finalize the scope and architecture.
Iteration 1: Source Acquisition &
Initial Study & Planning Iteration 2: Reporting & Feeds
Integration
1. Meeting with Business & IT 1. Requirement Gathering, Analysis & Design for 1. Business & Operations Reporting application
Stakeholders for Forms, Excel Uploads & Reports p
implementation
• Business Process 2. Source System Analysis 2. Audit Reporting implementation
Understanding 3. Data Modeling 3. Implementation of Downstream Data Feeds
• Scope determination 4. Data Integration & Loading 4. Users & Roles Definition
• Tools evaluation & 5. History Data Load 5. Security Implementation for Reporting
finalization (Joint exercise 6. Audit trail & Rejection handling application
with Client)
i h Cli ) 7. Users & Roles definition
7 U R l d fi iti
2. Finalize high-level Architecture 8. Manual upload and forms implementation –
3. Finalize high-level milestones & Construction & Unit testing of Dispatcher,
estimates Controller & Views, business services
4. Formation of Program Governance components, common utility components, data
Council access layer components & integration layer
components.
9. Security Implementation
10. Capacity planning and environment sizing
11. Environment Setup
17. Implementation Methodology - Iterative RAD Business Intelligenze Company
Checkpoint & Feedback & Joint Requirement Joint Application • BusinessIntelligenze’s Best Practices, Prior Project Learning & Value Creators
Quality Gate Learning Planning Development • Architectural & Design Guidelines
• Coding Standards & Compliance
• Metadata definition
RAD
Go Live
Production
Initial Requirement Readiness Post
Understanding & Gathering & High Level Low Level Development System &
UAT Implementation Implementation
Planning Analysis Design Design & Unit Testing Integration Testing
Support
Prototype
Development
Highlights
• Reduce engagement risk – Incremental delivery
Deployment of JumboAnalysisTM ‘Value Creators’ • Requirements gathering using JRP (Joint Requirement Planning) sessions – Provides template‐driven structured
approach that helps maximize inputs received during interview/discussions with users while ensuring active &
(in‐house tools) and Knowledge Assets close interaction with business.
• Evaluate the fit for purpose tools around ETL, BI & UI
• Prototyping to ensure early business ‘Buy‐in’
Requirements Management and Change Control • Collaborative design between BusinessIntelligenze and Client using JAD (Joint Application Development)
sessions
• Business readiness – User training prior to UAT to help ensure that users focus only on effective functional
Ongoing Update to Knowledge Base testing during UAT
(JumboAnalysisTM) • Building Sustainment Capabilities – Continuous knowledge transfer to client followed by handover during post‐
implementation support.
18. Governance For Development Business Intelligenze Company
Client BusinessIntelligenze Onsite BusinessIntelligenze Offsite
Steering Committee
Steering • Escalation Point
Committee • Responsible for Overall
Executive Management Client Partner(s) Delivery Director Success
• Alignment with Program
Goals
PMO Committee
PMO • Overall Delivery of projects
Program Manager / Director Account Manager Delivery Manager • Project Prioritization
• Project Progress Tracking
Project Development Team
• Delivery of Project
• Daily Communication
• Status Reporting
Project Leads / SMEs / Project Manager Project Lead • Scope Changes
Project
Business Users Development
Project Team
Lead/Coordinator Workflow
DWBI Team System Support
Application Team Team
19. Service Delivery Model Business Intelligenze Company
Production Management – Steady and Optimized State Framework
Tool Set
User Call Intake & Triage
tion
• Intake 24 x 6
• Monitoring & Reporting
Monitoring & Reporting Severity & Ticket assignments
Severity & Ticket assignments • Client Intake
Client Intake
mplementat
• Escalation Tree Availability Management • Activity Tracking
• Work Allocation
• SLA Adherence
Service Management
nance & Im
• Metrics Reporting
M ti R ti
Line of Business
• 24x6 Outage – Service restoration • Ticket / SLA Tracking
• Trail Maintenance – Batch Trail handling Incident Management
• Root Cause Analysis
• Resource Tracking
• Production Data Corrections Problem Management • Communication
• Performance Tuning g Tracking
g
cess Govern
• Long Term Fix Event Management
• Client Specific requests
• Hardware / Software upgrades Service Requests
• Capacity Management
• Proactive analysis
Proc
Knowledge Management
Operational Performance Management
Risk, Complain & Communication Management
20. Production Support Workflow Business Intelligenze Company
Role
User
Create Is it Application Assign it to Verify & Close Problem
Level 1 – Help Desk
Problem Log
g Problem? Infrastructure Team Log/Notify Business Users
g/ y
Client Infrastructure /
Yes
Operational Support team Paged Handle the problem as per Notify
Notify
(OS, DB / Transaction Process
Server / Network)
Level 2 –
l Test
Receive Problem Acknowledge Analyze and fix Update Problem Log
Production Support Production
Details Problem Request problem and Notify Helpdesk
Offshore
Onsite
BusinessIntelligenze Yes
Is SLA Met? Is Permanent Fix Create Work Item for Is SLA Met?
Onsite / Offshore
Required?
R i d? Maintenance Team
Maintenance Team
Production Support
Level 3 – Maintenance No Handle the Work Item No
Support as per the Process
Client Project
j Follow the Escalation Follow the Escalation
Management Process Process
BusinessIntelligenze Take Corrective Take Corrective
Onsite Lead Steps Steps
22. • Monitoring, alerts and analytics on any device
g, y y
• KPIs, values, trends, scorecards, dashboards
• Multiple data sources; No new master
• Security inheritance & link‐based sharing
• No client software to install and maintain
• Rapid deployment: Excel‐based Designer
• Zero code setup with minimal training
23. Advanced: Mobile BI Business Intelligenze Company
3 Any Mobile or Desktop Client
Data Sources
Visual KPI Excel Editor
Any RDB / BI / OLAP Defines KPI attributes and d
D fi KPIs, ib d data sources f
for
compositing
Existing Data
Configuration only, no run-time association or
External KPIs 1 4
storage
Machine Data Publish Scorecards
Web Services
Web Services
Spreadsheets
S dh via Web Services
LOB Data
ERP, CRM
Mfg, SCM, Etc. XML over HTTP
Streaming Data
Data historians
Complex Event Processing 2
(CEP)
Visual KPI Server (on-premise)
External Data
Composite KPI and meta data engine
Web sites/services
Pulls from multiple data sources
Generates optimized screens to 400+ devices on
demand
Security inheritance in real-time
24. BI Dashboard
Server
Design‐time only
XML / Web Services
OLEDB / ODBC
25. • Groups for unlimited collections
G f li i d ll i
• Unlimited levels – drill down + across
• New data type: Values
N d t t V l
• Redesigned UI and navigation
• Additional touch & tablet optimization
Additional touch & tablet optimization
• 3 versions and subscription pricing
• Hundreds of customer driven improvements
Hundreds of customer‐driven improvements
26. Security: Beyond Buzzwords
Security: Beyond Buzzwords
Data Sources
Data Sources Server Devices
• Access to data sources is read‐ • Security Inheritance Model • Site can be exposed publically or
only leverages existing requirements privately behind the corporate
• Data sources not accessed by the • On‐premise server under your firewall
client (server only, with the
li t ( l ith th control
t l • Web app ‐ almost no data stored
W b l t d t t d
firewall) • Authentication at site level or on devices
• Access is through web services component level (IIS + AD users & • Sharing and alerts through data‐
with can be encrypted groups) free links
• Encryption through HTTPS • Login optional using IIS
authentication methods
authentication methods
• BlackBerry® Enterprise Server
(BES) / Mobile Data System (MDS)
friendly
27. Benefits
• Many save the purchase price from just one incident
• Instant awareness / transparency during a crisis
• Mobilizes existing operations data with no project
• Improves regulatory compliance monitoring
• Rapid prototyping tools create the end solution
• Great with heterogeneous data sources
• Works with corporate or personally‐owned devices
• Horizontal and vertical – useful across departments
28. BusinessIntelligenze Beliefs
• Mobile BI as an application, not a toolset
• Deployment should take less than a week
• There is no such thing as device standard
• Web‐apps will win, so we invested early
• App store model is flawed for the enterprise
• Security is more than buzzwords and technology
• Simple & flexible pricing
30. PROJECT NEED SOLUTION BENEFITS
ETL Integration to save • The need to highlight performance • The Business Intelligence solution is Cost Benefits
time in data BPO Caserelated issues to operational
Studies provided to client that is implemented as • Reduction in data load window: Due to an efficient design
Business Intelligenze Company
consolidation, Better management for timely decisions on‐premise reporting tool with data of the application to process the data arriving from multiple
Alignment with
with • Reduce the manpower that is currently
Reduce the manpower that is currently collected from different sources like
collected from different sources like data sources into centralized de normalized database, there
data sources into centralized de‐normalized database, there
business needs and generating reports manually Excels and Internal CRM, Transport was a reduction in the load window of nearly 50%. The
Performance • Help in strategizing for leakage of Management and other Internal reduction in load window lead to a nearly 25% savings of
Improvement for revenue Databases for Attendance and the resources, hardware, and manpower.
leading Outsourcing • Data Inconsistency, Multiple sources, Productivity Tracking. Transformed the • Automating the Data Validation and Data Quality Checks:
Company ‐India offers and time consumption makes it data as per business rules for different Automating the data validation rules and data quality
extensive services that difficult for operational leaders to processes and load it into a centralized checks led to significant decrease in the turnaround time
cover the entire gamut provide effective analysis. de‐normalized database which is and lead to effective utilization of 20% of those resources
of call/contact center • Problem of identification, analysis and centralized data source for BI Tool. The time in other productive areas.
and back‐office evaluation of business problems complete design of BI Solution consists
transaction processing. • Ever increasing cost of overheads of: • More Control and Better Value
• Continuous need for problem solving, • Defined the Scope of Work by involving Better Alignment with Business Needs
planning and other Operational the all key stakeholders (Ops Heads, Sr. • Given solution to our client to connect goals, metrics, and
Process efficiency
ffi i Managers, Managers, TLs) ) people across the enterprise to manage and optimize
l h i d i i
• Decision support system, high/low end • ETL strategy, design, and development information flows like other business processes, leading to
analytics; generate reports to help in • The online reporting solution using improved alignment, transparency, and performance. It
planning the business better across JumboAnalysisTM and pre‐generated helped in:
different processes reports through email. • More timely answers to business questions
• Data Integrity and Security • The solution has minimized the need of • Easier cross‐data analysis to reveal revenue leakage
• Data consistency at an organization
Data consistency at an organization manual efforts in collecting data from
manual efforts in collecting data from • Improved cost visibility
Improved cost visibility
level across different data sources various report sources. • Better risk management by having better control on
• Report Features – Drill down, Drill • The solution provides a consolidated Performance issues
through, Chart and Pivoting view of information across all sites in • Billing and Performance Trend Analysis at different level of
• Download Report(PDF, Excel, HTML) ‐ which the Client operates and eliminates organization hierarchy, Processes and line of business.
Static, Parameterized, Ad‐hoc and the need for manual processing, thereby
Dashboard reports
Dashboard reports lowering administration cost and the
lowering administration cost and the • Data Consistent Foundation for Performance Optimization
Data Consistent Foundation for Performance Optimization
• Report scheduling for static reports decision‐making cycle and errors that • Improved Client Focus
manual processes are prone to.
• Data Consistent Foundation for
Performance Optimization
31. PROJECT NEED SOLUTION BENEFITS
ETL Integration, data • The volume of data per month is millions of records • The Business Intelligence solution is The solution has minimized the need of manual
BPO Caseexcel/CSV files. Processing the information from these
archiving and Process
Improvement for
Studies
maintained on daily/weekly basis in separate provided to client that is implemented as
on‐premise online reporting tool with
efforts in preparation of these reports from
Business Intelligenze Company
various data sources. This solution provided a
leading Media Back
g excels, it required us to ensure Data Accuracy, Data
, q y, data collected from various Excel/CSV
/ centralized and consolidated platform to see
p
Office ‐ Outsourcing Integrity, and De‐normalization of data for optimal files. various data analysis on complete historical data
Company‐ In their 3 query performance. • We have automated the extraction, and eliminated the need for manual processing,
Centers in India • Repeat call trend analysis of Issue reported by transformation and loading of data from thereby lowering administration cost and the
Customer, which can be analyzed by issue category for these excels into centralized MSSQL decision‐making cycle and errors that manual
any specific period (Yearly / Quarterly / Monthly / database as per data collation needs. processes are prone to.
Daily) • Provided with presentable Reports and
• Comparative Analysis of Repeat Calls by issue category Analytical Dashboards with User Role / Cost Benefits
and for any specific period (Yearly / Quarterly / User Groups access. • Reduction in data load window
Monthly / Daily) • Automating the Data Validation and Data
• SLA Met Analysis and drill down to problem areas due Quality Checks
to which certain SLAs are not met
• Decision support system, high/low end analytics; More Control and Better Value
generate reports to help in planning the business
t t t h l i l i th b i • More reliable data for decision makers
M li bl d t f d i i k
better to ensure effective customer support. • Better and Fast Comparative analysis of
• Ageing of Open cases with reasons for delay. As per information across different data patterns.
status send notification emails to respective customer • Easier and timely sharing of consistent
executive for completion of documentation or billing. information between different user groups,
Also manage escalation to respective TLs and and with customers.
Managers as per defined service level.
Managers as per defined service level • More coordinated security, to minimize
More coordinated security to minimize
• Trend and comparative Analysis of total number of unauthorized data access
billing, booking and collection on Daily/ Weekly/
Monthly/ Quarterly/ Yearly basis fro Better Alignment with Business Needs
• Report Features – Drill down, Drill through, Chart and • More timely answers to business questions
Pivoting • Easier cross‐data analysis
• Download Report(PDF, Excel, HTML) ‐ Static,
p ( , , ) , • Better control on Performance issues
Parameterized, Ad‐hoc and Dashboard reports • Billing and Performance Trend Analysis at
• Notification on critical indicators. different level of Processes and line of
• Centralization of database which allows different business.
analysis on historical data as well and to minimize the • Operational performance management
preparation and processing time.
32. 6225 S. Mojave Rd. Suite B Las Vegas, NV 89120, USA. T: +1 408 459 0657
THANK YOU!!! DBS India, 1st Floor, World Trade Towers, Barakhamba Lane, New Delhi T: 011 40540703
2nd Floor, West Tower, Maude Street, Sandton 2196 South Africa T: 011 7138836619
33. About BusinessIntelligenze Business Intelligenze Company
Our Target Clients Client Target Markets & Max ASP Service Offering
Complex / High Value “Commodity” / Packaged
Business Products & Services Products & Services
Top Corporate / Strategic Intelligence Gathering,
Profiling & Lead Generation
Multinationals
Large Enterprise / Field Sales Support
Multinationals
Strategic Intelligence Gathering, Direct Sales & Account
Profiling & Lead Generation Management
Partner Development &
Field Sales Support Smaller Corporate Management
High‐Potential
Mid‐Market Companies
Partner Development &
P t D l t& Lead Generation & Field Sales
Lead Generation & Field Sales
Management Appointment Settings
(Primarily for partners)
Mid‐Market / SMB
Direct Sales & Account
Management
Partner Development &
Partner Development &
Management
BusinessIntelligenze Service Offering = SOHO & Consumer
Volume Inbound Calls
(Direct Sales / Pre‐Sales Support/ Care)
34. Strategic Intelligence Gathering, Profiling, Lead Generation
& Pipeline Build / Nurturing Business Intelligenze Company
Parent Group
Target Account List
Subsidiary
Department
Specialist Area
Rigorous DM Profiling
Understand and Map Target Accounts Multiple DM Engagement
Spot Key Decision Makers (DMs) Identify Project & Build Pipeline
Investigate Key Reporting Lines
Future Pipeline & Nurture Not
Interested
Qualified Leads &
Appointments
Schedule Appointments / Build Pipeline Record Reason Why?
Manage Field Sales Diary
Manage & Nurture
Opportunity to Bid?
Opportunity to Bid? Go Deeper & Build Brand
Go Deeper & Build Brand
Opportunity Source & Send Information
Bid & Close
36. Main business benefits
Save significant time by creating/deploying dashboards quickly and easily
Low learning curve means almost anyone can design dashboards
Rich, interactive visualizations help you understand your data better than
competing products
It s
It's extensible and customizable, to meet your unique challenges and grow
and your business grows
Its portable, web-based delivery and administration reduces costs and
speeds maintenance
37. User features
Easy-to-use drag-and-drop dashboard designer
Extensive user interactivity with drill down, hover overs and additional controls
Numerous data visualization options: charts, gauges, maps, grids and more
Mashups, for choosing only the KPIs relevant to you
Enhanced dashboard communication via annotations, data export and shared
annotations
links
On-demand performance management through instant notifications and alerts
38. Technical Features
• Open API for extensive customization
• Integrate into any ASP.NET, Share
Point, Silver light or other web
application
• MS OLAP support
• Dundas
DashFlow™ parallel
collaborative
process
• DundasScript™ - a
full scripting engine
39. 6225 S. Mojave Rd. Suite B Las Vegas, NV 89120, USA. T: +1 408 459 0657 POWERED BY:
DBS India, 1st Floor, World Trade Towers, Barakhamba Lane, New Delhi 110001
sales@businessintelligenze.com