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Demand Generation in a
Changing Landscape


             Brian Krause
             VP, Marketing and Communications
5
MUST-HAVES
FOR SUCCESS
5
MUST-HAVES
FOR SUCCESS




     1
5
MUST-HAVES
FOR SUCCESS




              2
     1
5
MUST-HAVES
FOR SUCCESS


                  3
              2
     1
5
MUST-HAVES
FOR SUCCESS


         3
       2
     1    4
5
MUST-HAVES
FOR SUCCESS


         3
       2    5
     1    4
41 MANUFACTURING LOCATIONS
35,000 EMPLOYEES
IN 15 COUNTRIES
229 NEW PRODUCTS IN FY12
319 PATENTS RECEIVED
WHAT’S AN
INTERCONNECT?
MicroSD
SIM
Main Logic Board
Keyboard
LCD
I/O Port
Camera Socket
Battery
RF/Antenna
OEM
                               MIL-AERO      SUPPLIER NET                                      NATIONAL
                             SALES FORCE
                                                                                INDUSTRY-    DISTRIBUTOR              CONTRACT
                INDUSTRIAL                                                       SPECIFIC                           MANUFACTURER
               SALES FORCE                                                     DISTRIBUTOR              CATALOG
  INBOUND                                                                                                HOUSE
    SALES
                           MEDICAL                                  DISTRIBUTION           REGIONAL
                         SALES FORCE          SUPPLIERS                                   DISTRIBUTOR

       OUTBOUND
         SALES                                                                                                    ELECTRICAL
                                                                                                                   ENGINEER
                   REGIONAL                                                        MANUFACTURING
                  SALES FORCE                                                          REPS

                                   DIRECT
                                SALES FORCE
    APPLICATION
     ENGINEER                                                                                                          TEST
                                                                                                                     ENGINEER

                                                              MOLEX

                                                                                        VALUE ADDED
                                                                                         RESELLERS
DESIGNER
ENGINEER           GLOBAL         INDUSTRY                                                              MOLEX.COM
                  INDUSTRY       MARKETING                                                                 VIP
                  MANAGER
                                                                                                                         C-LEVEL
                                                                                                                       MANAGEMENT

                                                                                              MOLEX.COM
                                                                           SELF-SERVE
           ENGINEERING
            MANAGER                                  RETAIL
                                  ONLINE                                                                       PROJECT
                                                                                              CUSTOMER         MANAGER
                                 CATALOG                            DISTRIBUTOR              INTERACTION
                                 DATABASE                            INVENTORY                  CENTER
                                            HORIZONTAL                 CHECK
                                              SEARCH                             CROSS
                                             ENGINES                           REFERENCE
    PURCHASING
                                                                                CATALOG
FAMILIAR
 CHALLENGES
• Leveraging big data
• Relevant content
• Nurturing relationships
• Sales-accepted leads
WHY
  DEMAND
GENERATION?
REAL
INTELLIGENCE.
    REAL
  RESULTS.
REAL
      RESULTS.
• 550,000+ website visits per month
• 3.8 million page views of high-
  value content
• Nimble, effective campaigns
• Sales/marketing team integration
• ROMI (Return on Marketing Investment)
2 0 0 6
    1 3
2 0 0 6
molex.com
molex.com
FlexPlane


molex.com
FlexPlane


molex.com
.com
?
                                                                    ?
?
                        ?                           ?                                       ?
    ?       ?                                                                   ?
        ?                       ?                           ?
                ?                           ?                                       ?

                                                                            ?
            ?       ?               ?
                                                        ?
                                                                ?                               ?
        ?                                   ?                                           ?
                                                            ?
                                                                        ?       ?
                            ?
                                                    ?
                                        ?                                           ?
                                                            ?
                ?
                                ?
                                                                        ?
                                                ?
                                                            ?
OUT OF OUR
COMFORT ZONE
 INTO DEMAND
  GENERATION
WHAT IS
  DEMAND
GENERATION?
The art and science of developing, nurturing
and maintaining interest in your products
and/or services.
— Eloqua
WHAT IS
  DEMAND
GENERATION?
Demand Generation to Molex is effectively
developing, nurturing and converting customer
interest into pipeline and revenue…
DEMAND GENERATION =
LEAD
GENERATION
DEMAND GENERATION =
LEAD             LEAD
GENERATION   +   MANAGEMENT



                    Sales ready!
DEMAND GENERATION

        =
MARKETING AUTOMATION
5   MUST-HAVES
    FOR SUCCESS




        1 LEAD
       GENERATION
1    INTEGRATED LEAD GENERATION


                         Social Media   Email Marketing
    Online Advertising
                         Molex.com       Brand/Image
Search Marketing/                        Print Advertising
Search Optimization
                                                       Tradeshows
1   INTEGRATED LEAD GENERATION
1   INTEGRATED LEAD GENERATION
1   INTEGRATED LEAD GENERATION
1   INTEGRATED LEAD GENERATION




       Brian               Krause


       Molex




       brian.krause@molex.com
1   INTEGRATED LEAD GENERATION




    MANY CHANNELS.
    MANY REGIONS.
    ALWAYS MOLEX.
5   MUST-HAVES
    FOR SUCCESS




             2
            MARKETING
            AUTOMATION
2   EFFECTIVE MARKETING AUTOMATION
2   EFFECTIVE MARKETING AUTOMATION



                                     FILLED OUT
      VIEWED PAGE                       FORM




                        READ
THE DIGITAL BODY
   LANGUAGE                                       CLICKED
                                                  BANNER



OPENED EMAIL
                               DOWNLOADED
                               WHITE PAPER
                UNSUBSCRIBED
2   EFFECTIVE MARKETING AUTOMATION




          2
      VIEWED PAGE                     10
                                     FILLED OUT
                                        FORM




                      SCORE
THE DIGITAL BODY
   LANGUAGE    8                                  CLICKED
                                                  BANNER




    6
OPENED EMAIL



                    -10
                UNSUBSCRIBED
                                  9
                               DOWNLOADED
                               WHITE PAPER
2   EFFECTIVE MARKETING AUTOMATION




       A1

       A2
WHO?



       A3


       A4

             B1       B2         B3   B4


            WHAT?
2
        Vi
          de
             o
                   do
                     w




                                  0
                                      5
                                            10
                                                 15
                                                      20
                                                           25
                                                                30
        Cr
                         nl
Pr           os
               s          ado
   od
      uc        Re            s
         t          fe
           Li          re
              te          nc
                 ra          e
                    tu
            H          re
   Pr         VC           d/
                              l
                                                                     EDUCATE




      od            Pr
D         uc           od
 at          t
    a           O          uc
                              t
      Sh          ve
           ee         rv
              t          ie
                D           w
                  ow          s
         PS            nl
Sa           X            oa
   le
      s         D
                  ow d
        D
           w           nl
             g            oa
                D
      Sa          ow d
           m           nl
  3D         pl           oa
                                                                     EVALUATE




                e            d
      M            Re
        od             qu
            el             es
                D             t
                                                                                EFFECTIVE MARKETING AUTOMATION




                  ow
                       nl
            Sp            oa
                 ic          d
                    e
                       M
                         od
                             el
                                                                     SELECT




                                      Qty
5
MUST-HAVES
FOR SUCCESS


              3 LEAD
              NURTURING
3   EFFECTIVE LEAD NURTURING
3   EFFECTIVE LEAD NURTURING




       Brian               Krause


       Molex




       brian.krause@molex.com
3   EFFECTIVE LEAD NURTURING
3   EFFECTIVE LEAD NURTURING


                                                                       00.
                                                                       • Add contacts to
                                                                       program
                                                                       • Assign campaign
                                                                       ID and
                                                                       description



                                                                      10.
                                                                      • Email 1, Awareness/
                                                                      intro to Molex
                                                                      • Call to action: Click
                 30. Hold 3 weeks                                     link to fill out form
                                            20.  Send email
                                            Thank you for
                                            submitting form/
                                            things to come
                                                                 YES
                 40.  Send sub seg-
                                                                       Did they fill out
                 ment emails
                                                                       form (select                          15. Send to step 40.
                                                                       sub segment)?

                                                                                                                                                  NO



                                       NO                        NO                             NO                       NO
                      General,                                                                                                                            Chassis
                      None,                  Telematics                  Powertrain                   Interior                  Hydraulics                And
                      Other                                                                                                                               Safety

                YES                         YES                       YES                            YES                      YES


                 40. All Telematics
                                            80. HSAutoLink            110. CMC                       150. Stac64              180. DIN Valve           220. MX150
                 products




                 50.  All Powertrain
                 products                   90. Customer                                                                      190.  Brad Nano-
                                                                      120. MX150                     160. Switch Products                              230. MX150L
                                            Convenience Port                                                                  Change



                 60. All Interior
                 products                                                                                                     200.  Brad Micro-
                                            100. Brad Products        130. MX150L                    170. LED Products                                 240. SRC
                                                                                                                              Change



                 70. All Hydraulics                                                                                           210.  Brad Mini-
                                                                      140. SRC                                                                         250. SplashProof
                 products                                                                                                     Change
5
MUST-HAVES
FOR SUCCESS




              4
              METRICS
4   METRICS, METRICS, METRICS




          MEASURE
       EFFECTIVENESS
4   METRICS, METRICS, METRICS




       MEASURE
    LEAD GENERATION
        EFFORTS



            COLD                HOT
4   METRICS, METRICS, METRICS




          MEASURE
        LEAD NURTURE
          EFFORTS
                   Unique open rate
                   Open rate
                   Unique click-through rate
                   Click-to-open rate
                   Hard bounce back rate
                   Global unsubscribe rate
                   Sales drawing downloads
                   3D model downloads
4   METRICS, METRICS, METRICS




    THE PROOF’S IN THE
      PERFORMANCE

UNIQUE OPEN RATE                        CLICK TO OPEN


    41.20%    50%
               UNIQUE CLICK-THRU RATE              BOUNCE BACK RATE


        15.79% .24%
4    METRICS, METRICS, METRICS




                       ROMI
   inbound calls
circulation #’s
                                                 revenue
                  click-through            pipeline value
                       rates
                     digital impressions

          80’s            90’s - 00’s           TODAY
4   METRICS, METRICS, METRICS




    PIPELINE VALUE               REVENUE VALUE

                                                   1200%
                        850%




     CY10     CY11     CY12       CY10     CY11     CY12

    Increase in pipeline value   Increase in revenue value
5
MUST-HAVES
FOR SUCCESS




               5
              OPTIMIZATION
5   OPTIMIZE EVERYTHING




               TRIAL & ERROR
5   OPTIMIZE EVERYTHING




               TRIAL & INSIGHT
5   OPTIMIZE EVERYTHING




          OPTIMIZE
         MESSAGING
5   OPTIMIZE EVERYTHING




                          WHAT?
                          WHY?
5   OPTIMIZE EVERYTHING




      OPTIMIZE
    MEASUREMENT
5   OPTIMIZE EVERYTHING




              QUALITY
                      OVER
            QUANTITY
5
MUST-HAVES
FOR SUCCESS
5
MUST-HAVES
FOR SUCCESS




     1
5
MUST-HAVES
FOR SUCCESS




              2
     1
5
MUST-HAVES
FOR SUCCESS


                  3
              2
     1
5
MUST-HAVES
FOR SUCCESS


         3
       2
     1    4
5
MUST-HAVES
FOR SUCCESS


         3
       2    5
     1    4
WHAT’S NEXT
FOR MOLEX?
MORE
DEMAND
MORE
RESULTS
MORE
INTELLIGENCE
QUESTIONS?

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BMA Chicago - Demand Generation in a Changing Landscape

  • 1. Demand Generation in a Changing Landscape Brian Krause VP, Marketing and Communications
  • 8.
  • 9. 41 MANUFACTURING LOCATIONS 35,000 EMPLOYEES IN 15 COUNTRIES
  • 10. 229 NEW PRODUCTS IN FY12 319 PATENTS RECEIVED
  • 11. WHAT’S AN INTERCONNECT? MicroSD SIM Main Logic Board Keyboard LCD I/O Port Camera Socket Battery RF/Antenna
  • 12. OEM MIL-AERO SUPPLIER NET NATIONAL SALES FORCE INDUSTRY- DISTRIBUTOR CONTRACT INDUSTRIAL SPECIFIC MANUFACTURER SALES FORCE DISTRIBUTOR CATALOG INBOUND HOUSE SALES MEDICAL DISTRIBUTION REGIONAL SALES FORCE SUPPLIERS DISTRIBUTOR OUTBOUND SALES ELECTRICAL ENGINEER REGIONAL MANUFACTURING SALES FORCE REPS DIRECT SALES FORCE APPLICATION ENGINEER TEST ENGINEER MOLEX VALUE ADDED RESELLERS DESIGNER ENGINEER GLOBAL INDUSTRY MOLEX.COM INDUSTRY MARKETING VIP MANAGER C-LEVEL MANAGEMENT MOLEX.COM SELF-SERVE ENGINEERING MANAGER RETAIL ONLINE PROJECT CUSTOMER MANAGER CATALOG DISTRIBUTOR INTERACTION DATABASE INVENTORY CENTER HORIZONTAL CHECK SEARCH CROSS ENGINES REFERENCE PURCHASING CATALOG
  • 13. FAMILIAR CHALLENGES • Leveraging big data • Relevant content • Nurturing relationships • Sales-accepted leads
  • 15. REAL INTELLIGENCE. REAL RESULTS.
  • 16. REAL RESULTS. • 550,000+ website visits per month • 3.8 million page views of high- value content • Nimble, effective campaigns • Sales/marketing team integration • ROMI (Return on Marketing Investment)
  • 17. 2 0 0 6 1 3
  • 18. 2 0 0 6
  • 23. .com
  • 24. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
  • 25. OUT OF OUR COMFORT ZONE INTO DEMAND GENERATION
  • 26. WHAT IS DEMAND GENERATION? The art and science of developing, nurturing and maintaining interest in your products and/or services. — Eloqua
  • 27. WHAT IS DEMAND GENERATION? Demand Generation to Molex is effectively developing, nurturing and converting customer interest into pipeline and revenue…
  • 29. DEMAND GENERATION = LEAD LEAD GENERATION + MANAGEMENT Sales ready!
  • 30. DEMAND GENERATION = MARKETING AUTOMATION
  • 31. 5 MUST-HAVES FOR SUCCESS 1 LEAD GENERATION
  • 32. 1 INTEGRATED LEAD GENERATION Social Media Email Marketing Online Advertising Molex.com Brand/Image Search Marketing/ Print Advertising Search Optimization Tradeshows
  • 33. 1 INTEGRATED LEAD GENERATION
  • 34. 1 INTEGRATED LEAD GENERATION
  • 35. 1 INTEGRATED LEAD GENERATION
  • 36. 1 INTEGRATED LEAD GENERATION Brian Krause Molex brian.krause@molex.com
  • 37. 1 INTEGRATED LEAD GENERATION MANY CHANNELS. MANY REGIONS. ALWAYS MOLEX.
  • 38. 5 MUST-HAVES FOR SUCCESS 2 MARKETING AUTOMATION
  • 39. 2 EFFECTIVE MARKETING AUTOMATION
  • 40. 2 EFFECTIVE MARKETING AUTOMATION FILLED OUT VIEWED PAGE FORM READ THE DIGITAL BODY LANGUAGE CLICKED BANNER OPENED EMAIL DOWNLOADED WHITE PAPER UNSUBSCRIBED
  • 41. 2 EFFECTIVE MARKETING AUTOMATION 2 VIEWED PAGE 10 FILLED OUT FORM SCORE THE DIGITAL BODY LANGUAGE 8 CLICKED BANNER 6 OPENED EMAIL -10 UNSUBSCRIBED 9 DOWNLOADED WHITE PAPER
  • 42. 2 EFFECTIVE MARKETING AUTOMATION A1 A2 WHO? A3 A4 B1 B2 B3 B4 WHAT?
  • 43. 2 Vi de o do w 0 5 10 15 20 25 30 Cr nl Pr os s ado od uc Re s t fe Li re te nc ra e tu H re Pr VC d/ l EDUCATE od Pr D uc od at t a O uc t Sh ve ee rv t ie D w ow s PS nl Sa X oa le s D ow d D w nl g oa D Sa ow d m nl 3D pl oa EVALUATE e d M Re od qu el es D t EFFECTIVE MARKETING AUTOMATION ow nl Sp oa ic d e M od el SELECT Qty
  • 44. 5 MUST-HAVES FOR SUCCESS 3 LEAD NURTURING
  • 45. 3 EFFECTIVE LEAD NURTURING
  • 46. 3 EFFECTIVE LEAD NURTURING Brian Krause Molex brian.krause@molex.com
  • 47. 3 EFFECTIVE LEAD NURTURING
  • 48. 3 EFFECTIVE LEAD NURTURING 00. • Add contacts to program • Assign campaign ID and description 10. • Email 1, Awareness/ intro to Molex • Call to action: Click 30. Hold 3 weeks link to fill out form 20.  Send email Thank you for submitting form/ things to come YES 40.  Send sub seg- Did they fill out ment emails form (select 15. Send to step 40. sub segment)? NO NO NO NO NO General, Chassis None, Telematics Powertrain Interior Hydraulics And Other Safety YES YES YES YES YES 40. All Telematics 80. HSAutoLink 110. CMC 150. Stac64 180. DIN Valve 220. MX150 products 50.  All Powertrain products 90. Customer 190.  Brad Nano- 120. MX150 160. Switch Products 230. MX150L Convenience Port Change 60. All Interior products 200.  Brad Micro- 100. Brad Products 130. MX150L 170. LED Products 240. SRC Change 70. All Hydraulics 210.  Brad Mini- 140. SRC 250. SplashProof products Change
  • 50. 4 METRICS, METRICS, METRICS MEASURE EFFECTIVENESS
  • 51. 4 METRICS, METRICS, METRICS MEASURE LEAD GENERATION EFFORTS COLD HOT
  • 52. 4 METRICS, METRICS, METRICS MEASURE LEAD NURTURE EFFORTS Unique open rate Open rate Unique click-through rate Click-to-open rate Hard bounce back rate Global unsubscribe rate Sales drawing downloads 3D model downloads
  • 53. 4 METRICS, METRICS, METRICS THE PROOF’S IN THE PERFORMANCE UNIQUE OPEN RATE CLICK TO OPEN 41.20% 50% UNIQUE CLICK-THRU RATE BOUNCE BACK RATE 15.79% .24%
  • 54. 4 METRICS, METRICS, METRICS ROMI inbound calls circulation #’s revenue click-through pipeline value rates digital impressions 80’s 90’s - 00’s TODAY
  • 55. 4 METRICS, METRICS, METRICS PIPELINE VALUE REVENUE VALUE 1200% 850% CY10 CY11 CY12 CY10 CY11 CY12 Increase in pipeline value Increase in revenue value
  • 56. 5 MUST-HAVES FOR SUCCESS 5 OPTIMIZATION
  • 57. 5 OPTIMIZE EVERYTHING TRIAL & ERROR
  • 58. 5 OPTIMIZE EVERYTHING TRIAL & INSIGHT
  • 59. 5 OPTIMIZE EVERYTHING OPTIMIZE MESSAGING
  • 60. 5 OPTIMIZE EVERYTHING WHAT? WHY?
  • 61. 5 OPTIMIZE EVERYTHING OPTIMIZE MEASUREMENT
  • 62. 5 OPTIMIZE EVERYTHING QUALITY OVER QUANTITY