BSI and UKRC Conference Providing Rehabilitation Services: Improving quality, efficiency and rehabilitation outcomes The rehabilitation sector in the UK has grown rapidly in the past ten years. The UKRC’s Rehabilitation Standards and PAS 150 set out good practices when purchasing and delivering rehabilitation services in all sectors, regardless of their employment environment, target population or area of specific expertise. The conference will provide you with insight into the latest regulatory policy and how it will affect rehabilitation service providers, purchasers and users. It will also demonstrate how the UKRC’s Rehabilitation Standards – Hallmarks of a good provider and PAS 150 Providing rehabilitation services. Code of practice can help to improve quality and rehabilitation outcomes as well as examine how they relate to other existing standards. Real life case studies will highlight best practice in purchasing and providing quality rehabilitation services, identify solutions to overcome challenges and attain possible outcome. Open discussions and an interactive workshop session will provide you with the opportunity to share your experiences and discuss issues that matter to you and your everyday practice. By attending the conference you will: * Receive the latest update on rehabilitation policy * Get practical guidance on implementing Code of Practice and find out how it can help you to improve the quality and outcome of rehabilitation services * Hear from leading rehabilitation practitioners and share experiences on overcoming challenges in everyday practice * Actively participate in open discussions with experts and peers * Debate on how to improve service quality and outcomes when budgets are tight * Understand legal and claim issues in rehabilitation

1. For programme details, speakers,
and to book visit:
http://shop.bsigroup.com/RehabilitationConference
Providing Rehabilitation Services Conference BSI & UKRC Conference 5 April 2011
Improving quality, efficiency and rehabilitation outcomes CBI Conference Centre, London
The rehabilitation sector in the UK has grown rapidly in Sponsored by:
the past ten years. The UKRC's Rehabilitation Standards
and PAS 150 set out good practices when purchasing
and delivering rehabilitation services in all sectors,
regardless of their employment environment,
target population or area of specific expertise.
By attending the conference you will:
• Receive the latest update on rehabilitation policy
Supporting organizations:
• Get practical guidance on implementing the Code of Practice and find out how
it can help you to improve the quality and outcome of rehabilitation services
• Hear from leading rehabilitation practitioners and share experiences on
overcoming challenges in everyday practice
• Actively participate in open discussions with experts and peers
• Debate on how to improve service quality and outcomes
• Understand legal and insurance issues in rehabilitation.
Vocational Rehabilitation Services

2. Providing Rehabilitation Services Conference
Improving quality, efficiency and rehabilitation outcomes
Conference Programme 5 April 2011
9:00 - 9:30 Registration and coffee 11:20 - 11:45 Addressing the Rehabilitation Quality and
aspirations of employees living with Outcomes - Practitioners Views
9:30 - 9:40 Chairman’s Introduction health conditions, injury or disability
Catherine McLoughlin CBE, • Research into what people want from work 13:30 - 13:45 Case study – TBI return
Chair of the Rehabilitation Council and employment support to work – a complex journey
• Aspirations - careers not just jobs • Home based rehabilitation – the role in
9:40 - 10:05 Department of Health – • Good practice and learning vocational rehabilitation
The latest update Liz Sayce • Initial rehabilitation focus
• Structure and roles CEO, RADAR • The route to progress
• Policy context and rationale • Intervention and outcomes
• Implications
11:45 - 11:55 Questions and answers • The future
Karen Middleton Dr Diane Playford
Chief Health Professions Officer,
• The moral of the journey
Head of Vocational Rehabilitation Group, BSRM
Department of Health Heather Batey
Liz Sayce Director, Reach Personal Injuries Ltd
CEO, RADAR
10:05 - 10:30 Keynote -
Government reforms 13:45 - 14:00 Case study – Staying
11:55 - 12:15 Employers’ perspective active and working
• Where are we now? • Work support for people who have recently
• Delivery of a reformed system • How to manage musculoskeletal problems
returned to employment following a long
• Challenges and opportunities • The importance of symptomatic relief and
absence
• The future activity in musculoskeletal rehabilitation
• Work support for people with fluctuating
Lord David Freud • How to avoid a long term disability
health conditions
Minister for Welfare Reform, DWP Dr Nick Kendall
Bruce Kernes
Health Services Consultant, KendallBurton
Department Head of Vocational Rehabilitation,
10:30 - 10:45 Questions and answers Remploy
Karen Middleton 14:00 - 14:15 Case study – Injury to
Chief Health Professions Officer, independence
Department of Health
12:15 - 12:35 Supporting rehabilitation
– The employees view • Goals and outcomes of rehabilitation for an
Lord David Freud individual with a high level spinal cord injury
Minister for Welfare Reform, DWP • Rehabilitation cannot be separated from
the general occupational health agenda • Managing the impairment
• Current access to rehabilitation • Increasing the activity
10:45 - 11:00 Morning tea and coffee
• Some problems • Aiming for participation
• Way forward Dot Tussler
11:00 - 11:20 Vocational rehabilitation Superintendent Physiotherapist, Spinal Cord
for long term neurological conditions Hugh Robertson
Senior Health and Safety Officer, TUC Injuries, National Spinal Injuries Centre,
• Health services and disability Stoke Mandeville
• How successful is the NHS in providing
vocational rehabilitation for people with
12:35 - 12:45 Questions and answers
Bruce Kernes 14:15 - 14:30 Case study – Severe
health needs? head injury – when the law, clinical
Department Head of Vocational Rehabilitation,
• Long term sustainability – is it achievable? practice and mental capacity collide
Hugh Robertson
• Improving process, structures and Senior Health and Safety Officer, TUC • Multiple problems after severe head injury
commissioning to support partnership working • Multiple clinical inputs needed
Dr Diane Playford 12:45 - 13:30 Lunch • The nature and role of case management
Head of Vocational Rehabilitation Group, BSRM
• Quality assuring input
Dr Neil Brooks
Consultant Neuropsychologist and Director,
Rehab Without Walls
About BSI Conferences
BSI conferences bring together key players to learn about latest trends, regulations and topical issues with
opportunities for delegates to take part in open discussions and debates led by panels of expert speakers. In
addition, these conferences may have workshops running alongside to provide guidance and practical advice.
With relevant and up-to-date information, presented in an accessible and appropriate manner, you will leave
one of our events better equipped to face your professional challenges and responsibilities.
www.bsigroup.com/conferences
+44 (0)20 8996 9001 +44 (0)20 8996 7001 orders@bsigroup.com http://shop.bsigroup.com/RehabilitationConference

3. BSI Conference Series
14:30 - 14:45 Questions and answers
Heather Batey
Legal and Insurance Perspective Conference outline
Director, Reach Personal Injuries Ltd 16:00 - 16:20 Legal perspective This conference will provide you with insight
Dr Nick Kendall in personal injury claims into the latest regulatory policy and how
Health Services Consultant, KendallBurton • An analysis of the law that supports the it will affect rehabilitation service providers,
Dot Tussler purchasers and users. It will also demonstrate
rehabilitation process in personal injury claims
Superintendent Physiotherapist, Spinal Cord how the UKRC's Rehabilitation Standards
• How lawyers are encouraged to engage in - Hallmarks of a good provider and PAS 150 –
Injuries, National Spinal Injuries Centre,
Stoke Mandeville this process Code of practice can help to improve quality
Dr Neil Brooks • Identify a suitable rehabilitation provider and rehabilitation outcomes, as well as examine
Consultant Neuropsychologist and Director, • Engagement with NHS services how they relate to other existing standards.
Rehab Without Walls Colin Ettinger Real life case studies will highlight best
Partner, Irwin Mitchell Solicitors practice in purchasing and providing quality
14:45 - 15:00 Afternoon tea and coffee rehabilitation services and identify solutions
16:20 - 16:40 How insurers engage to overcome challenges and attain the best
with the rehabilitation process possible outcomes.
Standards In Action
• The insurance industry Rehabilitation Code of Open discussions and an interactive workshop
15:00 - 15:20 The implementation Best Practice session will provide you with the opportunity
of PAS 150 Code of practice • Insurers and their investment in rehabilitation to share your experiences and discuss issues
• Practical guidance • The importance of quality assurance that matter to you and your everyday practice.
• Interactive workshop – Amanda Stevens
Identifying areas for improvement Association of Personal Injury Lawyers Key speakers
Judith Allanson Mark Baylis
Evelyn Trust Consultant in Neurorehabilitation, Consultant, Chair of the IUA-ABI Rehabilitation Lord David Freud
Cambridge University Hospitals NHS Foundation Working Party Minister for Welfare Reform, DWP
Trust, Addenbrooke's Hospital Karen Middleton
16:40 - 16:50 Questions & answers Chief Health Professions Officer,
15:20 - 15:40 UKRC Rehabilitation Colin Ettinger Department of Health
Standards Partner, Irwin Mitchell Solicitors
Liz Sayce
• What they mean to you and how to use Amanda Stevens
CEO, Radar
Association of Personal Injury Lawyers
them Dr Diane Playford
Mark Baylis
Helen Merfield Consultant, Chair of the IUA-ABI Rehabilitation Head of Vocational Rehabilitation Group,
Founding Board Member, UKRC Working Party BSRM
Joy Reymond
Head of Rehabilitation Services, Unum
16:50 – Chairman’s closing remarks Who should attend?
Catherine McLoughlin CBE,
15:40 - 16:00 Table discussion Chair of the Rehabilitation Council All those who have an interest or work in the
The UKRC Standards and PAS 150 - Have your say field of rehabilitation, including all levels of
practitioners, clinical and vocational providers,
occupational health, purchasers of rehabilitation
Conference timings services, central and local government, the NHS,
Registration: 08:30 - 09:00 Conference begins: 09:30 Conference closes: 17:00 community teams, employers, people using
Please note, timings are provided for guidance only and may be subject to change. rehabilitation services, their advocates and
carers, third sector organisations and many
Drinks reception: 17:00 others including:
Delegates are cordially invited to a complimentary drinks reception at the close of the conference. The drinks reception • Rehabilitation Case Managers
is an ideal forum for networking opportunities and discussing the day’s findings. • Vocational Rehabilitation Consultants
• Occupational Health Managers
• Occupational Therapists
• General Practitioners
Sponsorship and partner opportunities • Clinical Directors
• Physiotherapists
Through BSI conferences and events your company will be able to reach your target market
and showcase your new products and solutions. If you are interested in promoting your • Psychotherapists
company, its products or services at the conference, please call 020 8996 7371 or email
askydesta@bsigroup.com
If you would like to work with BSI on a contra basis as either a supporting organization
or a media partner for the conference, please call 020 8996 7705 or email
conferences@bsigroup.com
+44 (0)20 8996 9001 +44 (0)20 8996 7001 orders@bsigroup.com http://shop.bsigroup.com/RehabilitationConference

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