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CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



                        TABLE OF CONTENT

       S.NO             PARTICULAR               PAGE
                                                  NO

       1.
                     EXECUTIVE SUMMARY            03

       2.
                   INTRODUCTION TO BANKING        06
                         INDUSTRIES

       3.
                HISTORY OF STATE BANK OF INDIA    07


       4.
                      SBI LIFE INSURANCE          12
       5.
                INTRODUCTION TO MUTUAL FUND       25
       6.
                    ANALYSIS AND FINDINGS         45
       7.
                           FINDINGS               58


       8.
                         SUGGESTIONS              59

       9.
                         CONCLUSION               60

       10.
                         REFERENCES               61

       11.
                          ANNEXURE                62




BABASAB PATIL                                           Page 1
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


                         EXECUTIVE SUMMARY

                               TITLE OF THE STUDY

 “OVER ALL STUDY OF SBI LIFE INSURANCE AND CUSTOMER
       AWARNESS LEVEL ABOUT SBI MUTUAL FUND
                  IN BELGAUM CITY”

                               INTRODUCTION


                   SUMMARY OF THE COMPANY
State Bank of India

INCLUDEPICTURE "http://upload.wikimedia.org/wikipedia/en/thumb/c/cc/SBI-logo.svg/50px-


                  SBI-logo.svg.png" * MERGEFORMATINET

Type            Public (BSE, NSE: SBI) & (LSE: SBID)
Founded         Calcutta, 1806 (as Bank of Calcutta)
                  Corporate Center,
Headquarters    Madame Cama Road,
                Mumbai 400 021 India
Key people      Chairman OM PRAKASH BHATT

                Banking
Industry        Insurance
                Capital Markets and allied industries

Products        Loans, Credit Cards, Savings, Investment vehicles, SBI Life (Insurance) etc.

Revenue          38382.42 cror (2006 ,March )

Website         www.statebankofindia.com




BABASAB PATIL                                                                         Page 2
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


 Topic of the study:
         “Over all study of sbi life insurance and customer awareness about sbi mutual
 fund in Belgaum city”
         This project was conducted so as to understand the concept of Mutual Funds and
 its usage as an investment avenue. The study also aims to find out the awareness of
 mutual funds and its preference over other investments. The project was undertaken at
 state bank of India Belgaum”

 The objectives of the study include:
      To over all study about SBI life insurance and mutual fund
      To find out market potential for mutual funds.
      To find out the factors, which influence to investing in mutual funds.
      To find out attributes investors look for while buying mutual funds.

     My fieldwork involved visiting the people who have invested in mutual funds and
who have not purchased mutual funds and also chartered accountants to know whether they
have invested in mutual funds or not and also the reasons for their investment / non-
investment.

Research Methodology:
              For collecting data, I used Questionnaire and interaction with people. The
primary data was collected through interaction with the people I visited, and secondary data
was collected from books, magazines, websites etc..
Sample Frame: People who have invested in mutual funds and who have not invested in
                    Mutual funds.
Sample size     : 100 respondents
Sample Unit     :
     1. Bank Employees
     2. Udyambag entrepreneurs
     3. Government employees
     4. Stock Dealers in Belgaum city
     5. Businessmen.
 Sampling Method : Simple random sampling technique.


 BABASAB PATIL                                                                       Page 3
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


        “Simple random sampling means every element is selected independently of
every other element and the sample is drawn by a random procedure from a
sampling frame.”

Tools used for the study:
     Graphical Representation
     SPSS Software
     Other related statistical technique like factor analysis etc

        The difficulty faced during the fieldwork was not getting the appointments of the
respondents since they were very busy and some were non-cooperative. Moreover, time
limitation was there. The data analysis is done by using coding sheet, SPSS software,
statistical techniques etc.




               INTRODUCTION TO BANKING INDUSTRIES

State Bank of India:

BABASAB PATIL                                                                     Page 4
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


       (SBI)) is the largest bank in India. If one measures by the number of branch
offices and employees, SBI is the largest bank in the world. Established in 1806 as bank
of Bengal, it is the oldest commercial bank in the Indian Subcontinent. SBI provides
various domestic, international and NRI products and services, through its vast network
in India and overseas. With an asset base of $126 billion and its reach, it is a regional
banking behemoth. The government nationalized the bank in 1955, with the Reserve bank
of India taking a 60% ownership stake. In recent years the bank has focused on two
priorities, 1), reducing its huge staff through Golden handshake schemes known as the
Voluntary Retirement Scheme, which saw many of its best and brightest defect to the
private sector, and 2), computerizing its operations.
          State Bank of India (SBI) is India's largest commercial bank. SBI has a vast
domestic network of over 9000 branches (approximately 14% of all bank branches) and
commands one-fifth of deposits and loans of all scheduled commercial banks in India.
The State Bank Group includes a network of eight banking subsidiaries and several non-
banking subsidiaries offering merchant banking services, fund management, factoring
services, primary dealership in government secure credit cards and insurance.


THE EIGHT BANKING SUBSIDIARIES ARE:
1 -State Bank of Bikaner and Jaipur (SBBJ)
2 -State Bank of Hyderabad (SBH)
3 -State Bank of India (SBI)
4 -State Bank of Indore (SBIR)
5 -State Bank of Mysore (SBM)
6 -State Bank of Patiala (SBP)
7 -State Bank of Saurashtra (SBS)
8 -State Bank of Travancore (SBT)


              HISTORY OF STATE BANK OF INDIA

EVOLUTION OF SBI



BABASAB PATIL                                                                     Page 5
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


The origin of SBI goes back to the first decade of the nineteenth century with the
establishment of the bank of Calcutta in Calcutta on 2 June 1806. Three year later the
bank received its charter and was redesigned as the bank of Bengal (2 January 1809). A
unique institution, it was the first joint stock bank of British India sponsored by the
government of Bengal. The bank of Bombay (15th April 1840) and the bank of madras (I
July 1843) followed by bank of Bengal. These three banks remained at the apex of
modern banking in India till their amalgamation as the imperial bank of India on 27
January 1921.

Primarily Anglo-Indian creation, the three presidency banks came into existence either as
a result of the compulsion of imperial finance or by the felt needs of local European
commerce and were not imposed from outside in an arbitrary manner to modernize
India’s economy. Their evolution was, however

Shaped by ideas culled from similar developments in Europe and England and was
influenced by changes occurring in the structure of both the local trading environment
and those in the relation of the Indian economy to the economy of Europe and the global
economy frame works

Establishments

The establishment of bank of Bengal marked the advent of limited liability, joint stock
banking in India, so was the associated in banking viz the decision to allow the bank of
Bengal to issue notes, which would be accepted goes the payments of public revenues
within a restricted geographical area, this right of note issue was very valuable not only
for the bank of Bengal but also its two siblings, he banks of Bombay and madras, it
meant an accretion to the capital of the bank, a capital on which the proprietors did not
have to pay any interest . The concept of deposit banking was also an innovation because
the practice of accepting money for safe keeping (in some cases even investment on
behalf of the clients) by the indigenous bankers had not spread as a general habit in most
parts of India, but for long time. And especially up to the time. Each charter provided for
a share capital. Four fifth of which were privately subscribed and the rest owned by the


BABASAB PATIL                                                                       Page 6
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


provincial govt the member of the broad director, which managed the affair each bank,
were mostly proprietary directors representing the large European managing agency
house of India. The rest were government nominees, invariably civil servant, one of
whom was elected as the president of the board.

                                  INCLUDEPICTURE
        "http://upload.wikimedia.org/wikipedia/en/8/84/Bank_of_Bengal.jpg" *




            MERGEFORMATINET
                           Offices of the Bank of Bengal

PROFILE

Spreading its arms around the world, the SBI’s International Banking Group delivers
the full range of cross-border finance solutions through its four wings – the Domestic
division, the Foreign Offices division, the Foreign Department and the International
Services division.

The Domestic wing provides services like merchant banking, shipping finance and
project export finance. The Foreign Offices wing offers the entire range of international
trade and industrial finance products, while the Kolkatta-based Foreign Department
undertakes treasury and currency operations.

The International Services division renders specialized services like correspondent
banking, global link services and country and bank risk exposure monitoring. Being
India’s largest and most trusted commercial bank, the SBI offers you a network of
relationships unmatched in strength and span by any other Indian financial entity.


BABASAB PATIL                                                                        Page 7
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


The bank has a network of 66 offices/branches in 29 countries spanning all time zones.
The SBI’s international presence is supplemented by a group of Overseas and NRI
branches in India and correspondent links with over 522 leading banks of the world.
SBI’s offshore joint ventures and subsidiaries enhance its global stature.

The bank has carved a niche for itself in Euroland with branches strategically located in
Paris, Frankfurt and Antwerp. Indian banks and corporates are able to avail single-
window Euro services from SBI Frankfurt.

These strengths are reinforced by a dedicated and highly skilled team of professionals
deployed by the bank in each specific segment.

Mission Statement:
“To retain the bank position as the premier Indian Financial Service Group, with world
class standard and significant Global Business committed to excellence in customer,
shareholder and employee satisfaction to play a leading role in the expanding and
diversifying financial service sector, while continuing emphasis on its development
banking role “


Vision statement:
    Premier Indian Financial Service Group with Global Perspective, world-class
    Standard of efficiency and professionalism and core institutional values.
    Retain its position in the country as a pioneer in development banking
    Maximize shareholders values through high sustained earning per share
    An institution with a culture of mutual care and commitment, a satisfying and
       exciting work environment and continue learning opportunities.
Core values of the bank:
    Excellence in customer service
    Profit orientation
    Belonging and commitment to the bank
    Fairness in all dealing and relations
    Risk taking and innovation

BABASAB PATIL                                                                     Page 8
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


     Team playing
     Learning and renewal
     Integrity
     Transference and discipline in policies and system

Objectives of SBI
      “Improvement in profitable through better management of asset portfolio increased
employee productivity, enhanced support to country’s foreign trade as well as substantial
improvement in the system particularly in the area of training mechanization, customer
service, and internal house keeping etc. “

Comfortable capital position
SBI is adequately capitalized with a tier I capital adequacy ratio of 8.04% and a large
capital base of Rs 240.72 billion as at March 31, 2005. The bank has considerably
improved its net worth coverage for net NPAs to 4.4 times as at March 31, 2005 due to
lower slippages reflecting an improving asset quality, witnessed across the entire banking
sector. The capitalization levels of SBI are adequate to address the asset side risks and
support the business growth in the medium term.

Management strategies
In retail finance, the bank has leveraged its corporate relationships, pursued business
growth selectively, and has not competed based on interest rate. The bank has taken
initiatives like on-line tax returns filing and faster transfer of funds to protect its dominant
position in the government business. The bank also has a clear technology strategy that
will enable it to compete with the new generation private sector banks in customer
service and operational efficiency.




Asset quality to remain at average levels

The bank continues to have a high level of gross NPAs at 5.95% of gross advances as at
March 31, 2005, compared with 4.9% for all scheduled commercial banks (SCBs) taken
together. The bank is facing challenges to improve the quality of assets originated, as can


BABASAB PATIL                                                                           Page 9
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


be seen in the consistently higher levels of slippages (additions to NPAs) at 2.71% in
2004-05.

Business description

SBI along with its associate banks offer a wide range of banking products and services
across its different client markets. The bank has entered the market of term lending to
corporate and infrastructure financing, traditionally the domain of the financial
institutions. It has increased its thrust in retail assets in the last two years, and has built a
strong market position in housing loans.

SBI, through its non-banking subsidiaries, offers a host of financial services, viz.,
merchant banking, fund management, factoring, primary dealership, broking, investment
banking and credit cards. SBI has commenced its life insurance business by setting up a
subsidiary, SBI Life Insurance Company Limited, which is a joint venture with Cardiff
S.A., one of the largest insurance companies in France. SBI currently holds 74% equity in
the joint venture.

Industry prospects :

To leverage benefits such as access to low cost resources and the facility to provide a
larger gamut of services, a number of finance companies such as Kotak Mahindra
Finance Limited and HDFC Limited have promoted banks. Simultaneously, yet another
emerging trend is that of foreign banks promoting NBFCs to benefit from regulatory
flexibility available to such entities in areas like absence of statutory liquidity ratio and
cash reserve ratio requirements, priority sector requirements, and corporate exposure
limits.


SBI LIFE INSURANCE:

Our Mission:
          "To emerge as the leading company offering a comprehensive range of life
insurance and pension products at competitive prices, ensuring high standards of

BABASAB PATIL                                                                           Page 10
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


customer satisfaction and world class operating efficiency, and become a model life
insurance company in India in the post liberalization period".
Our Values:

      Trustworthiness
      Ambition
      Innovation
      Dynamism
      Excellence

       SBI Life Insurance is a joint venture between the State bank of India and Cardif
SA of France. SBI Life Insurance is registered with an authorized capital of Rs 1000
crore and a paid up capital of Rs 500 crores. SBI owns 74% of the total capital and Cardif
the remaining 26%. State Bank of India enjoys the largest banking franchise in India.
Along with its 7 Associate Banks, SBI Group has the unrivalled strength of over 14,500
branches across the country, arguably the largest in the world. Cardif is a wholly owned
subsidiary of BNP Paribas, which is the Euro Zone’s leading Bank. BNP Paribas is one
of the oldest foreign banks with a presence in India dating back to 1860. Cardif is ranked
2nd worldwide in creditor’s insurance offering protection to over 35 million
policyholders and net income in excess of Euro 1 billion. Cardif has also been a pioneer
in the art of selling insurance products through commercial banks in France and in 35
more countries.

       SBI Life Insurance’s mission is to emerge as the leading company offering a
comprehensive range of Life Insurance and pension products at competitive prices,
ensuring high standards of customer service and world class operating efficiency. SBI
Life has a unique multi-distribution model encompassing Bancassurance, Agency and
Group Corporate. SBI Life extensively leverages the SBI Group as a platform for cross-
selling insurance products along with its numerous banking product packages such as
housing loans and personal loans. SBI’s access to over 100 million accounts across the
country provides a vibrant base for insurance penetration across every region and
economic strata in the country ensuring true financial inclusion.Agency Channel,

BABASAB PATIL                                                                    Page 11
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


comprising of the most productive force of more than 25,000 Insurance Advisors, offers
door to door insurance solutions to customers.


Why SBI life:

Customer Satisfaction - many of our customers who have bought an insurance policy
with us have bought a second one Financially sound with over a 100 years of Banking
experience, when you trusted us with your money, why would you trust somebody else
with your protection needs.
Individual product:

Unit Linked Plans: It may be difficult to understand all your needs but as your preferred
life insurance company, SBI Life definitely understands all your financial & insurance
needs. Unit linked Plans are an attempt to meet all your financial & insurance needs
through a single non participating product. What’s more you get market linked returns
which in the long term has always proved to give better returns than traditional savings
products. We offer the following plans under this category.

    Horizon II
    Unit Plus II
    Unit Plus Child Plan
    Unit Plus Elite Plan

Pension Plans: Life expectancy is improving rapidly. People live longer. You cannot
work throughout your life. You will have to retire from work. In the post retirement
period you have lot of time for yourself. You would like to do things you have not done
while you were working. You need to have a comprehensive plan to meet our post
retirement financial needs ensuring complete peace of mind.

    Horizon II Pension
    Unit Plus II Pension
    Life Long Pension

Pure Protection Plans: There are times when everything seems to be perfect, but who can

BABASAB PATIL                                                                   Page 12
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



    predict future and there is always a place to make this world a better place for our loved
    ones. To ensure that these uncertainties do not shatter the dreams you have for your
    family, SBI life offers you.

        Shield
        Swadhan
        Keyman

    Protection cum Savings (Endowment) Plans: SBI Life offers a variety of plans that gives
    you the benefit of protection and the opportunity to save for various events like purchase
    of new house, wedding, car etc. we assist your savings.

        Sudarshan
        Scholar II
        Setubandhan

    Money Back Plans: As an individual your life is fueled by dreams. You experience
    different special moments in life like wedding, birth of a child, child’s education or
    purchasing a new home. You have to be financially prepared for these special moments.
    What you need is easy liquidity at regular intervals with life insurance protection take
    Care of these special moments.

    Money Back

•   Sanjeevan Supreme

    HORIZON II

    Introduction:

           SBI Life’s HORIZON II is a unique, non participating Unit Linked Insurance
    Plan in Indian Insurance Industry, where you need not to be a financial market expert.
    This plan offers the flexibility of Unit Linked Plan along with Automatic Asset
    Allocation which provides relatively higher returns on your money where as increasing

    BABASAB PATIL                                                                    Page 13
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



    death benefits provides higher security to your family.

    Key features:
        Twin benefit of insurance cover and market linked returns
        Hassle-free investment management of funds from inception to maturity
        Automatic Asset Allocation of funds
        Automatic rebalancing of funds at yearly intervals, free of cost
        Higher protection, to meet your family financial needs.
        Automatic cover continuance.
        Liquidity option after 3 years
        Facility to top up your investment kitty.
        Tax benefit as per section 80C and 10(10D) of income tax act.
        15 days free look period from the date on which you receive the policy document.

    No. of Units Fund(x) =
      Net Investment in
           Fund(x)




       NAV of Fund(x)




    Benefits:

•   Hassle Free Investment Management: You simply invest we will manage it for you.

•   Maturity Benefits: At the end of the term you will get the fund value.

•   Increasing Death Benefit: For all in forced policies , In case of death after completion of
    age 7.



    UNIT PLUS CHILD PLAN


    BABASAB PATIL                                                                     Page 14
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


Introduction:
Life begins afresh when you become a parent and when the child takes that first step
towards you, the moment is filled with cheer, enthusiasm never felt before. This moment
marks a new beginning in the child’s life and there’s no looking back after that. The child
keeps growing and so are his dreams, aspirations which always aim to reach horizon and
you want your child achieve his/her dreams. But at the same time as a proud parent you
also want to secure their future against rising cost of education and other necessities. We
at SBI LIFE understand you better and hence have developed UNIT PLUS CHILD
PLAN to suit you and your needs best. This Plan is meant for parents in the age group of
18-57 having a child between the age group of 0-15 years.


Key features:

    Market related returns to match increasing cost of education
    Peace of Mind by giving you triple benefits.
    Loyalty units to celebrate your child reaching 18 years.
    New Investment Fund (Equity Optimiser Fund) in addition to existing funds.
    Pay Premium for a limited period and reap benefits over a long time.
    Flexible plan which adapts to your changing needs as and when you want.



UNIT PLUS ELITE:
Introduction
You set the ball rolling and have been the catalyst for transformation of the society and
your decisions have generated maximum benefits both at personal as well as society
level. Young generation aspires to be you and they get inspiration to emulate you to
achieve success. Your leadership does not settle with the normal, it deserves privileged
facilities. A plan which provides Value for “Your” money Our Preferred Customer.

PENSION PRODUCT
HORIZON II PENSION
Horizon II Pension is the most simple unit linked pension plan; all you need to do is:

BABASAB PATIL                                                                      Page 15
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


    Choose your retirement date, the plan option and the regular premium amount.
    Based on the plan option and the term opted, SBI Life will invest your money in
       three different funds viz., Equity Pension Fund, Bond Pension Fund and Money
       Market Pension Fund.
    The funds are invested keeping in mind the term opted for and your money is
       invested in safer funds as your policy approaches maturity.


UNIT PLUS II PENSION

    Pure Pension
    Pension cum Life Cover

IN THIS POLICY, THE INVESTMENT RISK IN INVESTMENT PORTFOLIO IS
BORNE BY THE POLICYHOLDER




Introduction:

We at SBI Life understand the basic needs for pension plan and give you financial
strength to maintain your life style even after the retirement. Unit Plus II Pension plan
makes sure that you have regular income after you retire and also helps you to maintain
your standard of living. This is a unit linked pension plan wherein the policyholder
chooses an investment period from 5 to 52 years for a vesting age between 50 to 70 years.
You can choose to pay either single premium or pay regular premium for the entire
policy term. Your contributions are invested into 4 fund options as per your choice.

Key Features:

Choice to invest & control four different funds as per your risk appetite.

Flexibility to choose between two options


BABASAB PATIL                                                                     Page 16
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


   Pure Pension
   Pension cum Life Cover
   No medical required for Pure Pension, automatic acceptance facility.
   Flexibility to increase regular contribution.
   Top up payments: any amount, anytime.
   Customize your plan by adding riders.
   15 days free look period.




BABASAB PATIL                                                              Page 17
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


LIFE LONG PENSION:
Introduction:
Life expectancy is improving rapidly. People live longer. You cannot work throughout
your life. You will have to retire from work. In the post retirement period you have lot of
time for yourself. You would like to do things you have not done while you were
working You need to have a comprehensive plan to meet your post retirement financial
needs ensuring complete peace of mind.

Key features:

    A maximum of Rs. 1,00,000 p.a. paid as a contribution on a pension plan is fully
       deductible from the taxable income (within the max. ceiling Rs. 1 lakh )
    Minimum Guaranteed returns of 4% p.a. (compounded annually) on your
       Personal Pension Account (till 31st March 2010) + Vested bonus.
    It helps you to accumulate enough savings to meet the old age needs and look for
       a reliable and enduring pension payment.
    It is an extremely flexible plan.

Benefits:

    Tax benefit
    Maturity benefit
    Death benefit




Pure Protection Products:
Swadhan

BABASAB PATIL                                                                     Page 18
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


Introduction
Happiness and security for your family is what you want. However life has its
uncertainties and risks. All that you’re interested in is how best to afford a secure future
for your loved one. Have you ever wished for a low premium insurance policy that not
only provides security to your loved ones but also returns back the premium paid.

    Protection at affordable premium

    e cover comes to you at no cost

    Tax benefit u/s 80 c and (10 D) of it act

    5% rebate for female lives
    Guaranteed return of basic premium paid on survival at the end of the term,
       depending



Shield:
Introduction
Your family is of utmost importance to you. You want your family to have all the good
things in life and you would do everything you could to fulfill them. Life is full of
uncertainties and risk. To ensure that these uncertainties do not the shatter the dreams you
have for your family.
Key features:
    It offers you life insurance cover at the lowest cost for a selected term.
    It is available in 3 options to suit your requirement.
    Level Premium throughout the chosen term with increasing Sum Assured,
       depending on the option chosen.
    Tax benefit u/s 80 C and 10 (10 D) of IT Act
    Attractive rebate for Female lives.



Schlor II
Introduction

BABASAB PATIL                                                                       Page 19
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


As a caring parent you would always want your child to get the very best. Is there a way
to protect your children against life’s risks? Is there a way to make tomorrow safe for
them? Therefore this is the time when careful financial planning can help you fulfill the
aspirations that you have for your children’s. We at SBI Life can help you ensure that
your children’s future is secure and prosperous. Schlor II is designed to protect your
child’s future educational needs.


Key features
    We at SBI Life can help you ensure that your children’s future is secure and
       prosperous. The uncertainties if life.

    We at SBI Life can help you ensure that your children’s future is secure and
       prosperous. Installments.

    Attractive rider option

    15 days free lock period

Money back:
Introduction
As an individual your life is fueled by dreams. You experience different special moments
in life like wedding, birth of a child, child’s education or purchasing a new home. You
have to be financially prepared for these special moments. What you need is easy
liquidity at regular intervals with life insurance protection to take care of these special
moments.
Key features
    The plan has a number of money back options specially suited to your needs

    The cover is available at competitive premium rates.

    The cover is available at competitive premium rates.

    In addition to normal death cover, the plan also provides you 4 additional covers.
    Attractive rider options. Convenient premium payment options: Single and


BABASAB PATIL                                                                     Page 20
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


       Multiple premium payment.

    15 days free lock period from the date on which you receive the policy documents

Protection cum Savings Products:
Introduction
Sudarshan is an Endowment Policy designed to provide savings and protection to you
and your family. You can save regularly for the future. Thus at the end of the plan, you
will receive a substantial amount of savings along with the accumulated bonuses
declared. At the same time, your family will be protected for death risk for the full sum
assured.
Key features:
    It offers you the option of tailoring your policy according to your requirement and
       needs, by opting for various extra covers (Riders) that are offered.

    This is a unique product that offers you an innovative cover (plan B) which helps
       you to protect your savings against 'the financial consequences of inflation' with
       constant premium for the entire duration of the plan.

    It gives you protection against unfortunate terminal or dreaded illness even your
       own retirement - in a most flexible manner.




BABASAB PATIL                                                                    Page 21
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



What is a Mutual Fund?


A vehicle for investing in stocks and bonds


A mutual fund is not an alternative investment option to stocks and bonds, rather it pools
the money of several investors and invests this in stocks, bonds, money market
instruments and other types of securities

Buying a mutual fund is like buying a small slice of a big pizza. The owner of a mutual
fund unit gets a proportional share of the fund’s gains, losses, income and expenses.


Each mutual fund has a specific stated objective


The fund’s objective is laid out in the fund's prospectus, which is the legal document that
contains information about the fund, its history, its officers and its performance.
Popular objectives of a Mutual Fund:

Fund objective
  What the fund will invest in


        Equity (Growth)
          Only in stock.


         Debt (Income)
Only in fixed income securities.


 Money market (including Gilt)
  In short-term money market
     instruments (including
     government securities)



BABASAB PATIL                                                                     Page 22
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


 Managed by an Asset Management Company (AMC)


  The company that puts together a mutual fund is called an AMC. An AMC may have
several mutual fund schemes with similar or varied investment objectives.The AMC hires
a professional money manager, who buys and sells securities in line with the fund's stated
objective.


 All AMCs Regulated by SEBI, Funds governed by Board of Directors


The Securities and Exchange Board of India (SEBI) mutual fund regulations require that
the fund’s objectives are clearly spelt out in the prospectus.In addition, every mutual fund
has a board of directors that is supposed to represent the shareholders' interests, rather
than the AMC’s.


Range of Services
            Investment banking
    Mutual Funds
    Brokerage and distribution of equities
    Dematerialization services
    Trading in commodities
    Life Insurance
    Features and Options
    Wealth management
    Corporate advisory




                    INTRODUCTION TO MUTUAL FUND

MEANING

BABASAB PATIL                                                                      Page 23
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


A mutual fund is simply a financial intermediary that allows a group of investors to pool
their money together with a predetermined investment objective. The mutual fund will
have a fund manager who is responsible for investing the pooled money into specific
securities (usually stocks or bonds). When you invest in a mutual fund, you are buying
shares (or portions) of the mutual fund and become a shareholder of the fund.

Mutual funds are one of the best investments ever created because they are very cost
efficient and very easy to invest in (you don't have to figure out which stocks or bonds to
buy). By pooling money together in a mutual fund, investors can purchase stocks or
bonds with much lower trading costs than if they tried to do it on their own. But the
biggest advantage to mutual funds is diversification.

One can make money from a mutual fund in three ways:

A)     Income is earned from dividends declared by mutual fund schemes from time to
       time.

B)     If the fund sells securities that have increased in price, the fund has a capital gain.
       This is reflected in the price of each unit. When investors sell these units at prices
       higher than their purchase price, they stand to make a gain.

C)     If fund holdings increase in price but are not sold by the fund manager, the fund's
       unit price increases. You can then sell your mutual fund units for a profit. This is
       tantamount to a valuation gain.




BABASAB PATIL                                                                        Page 24
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


HISTORY

       The origin of mutual fund industry in India is with the introduction of the concept
of mutual fund by UTI in the year 1963. Though the growth was slow, but it accelerated
from the year 1987 when non-UTI players entered the industry

       In the past decade, Indian mutual fund industry had seen a dramatic improvement,
both qualities wise as well as quantity wise. Before, the monopoly of the market had seen
an ending phase; the Assets Under Management (AUM) was Rs. 67bn. The private sector
entry to the fund family rose the AUM to Rs. 470 bn in March 1993 and till April 2004, it
reached the height of 1,540 bn.

       Putting the AUM of the Indian Mutual Funds Industry into comparison, the total
of it is less than the deposits of SBI alone, constitute less than 11% of the total deposits
held by the Indian banking industry.

       The main reason of its poor growth is that the mutual fund industry in India is
new in the country. Large sections of Indian investors are yet to be intellectuated with the
concept. Hence, it is the prime responsibility of all mutual fund companies, to market the
product correctly abreast of selling.

       The mutual fund industry can be broadly put into four phases according to the
development of the sector. Each phase is briefly described as under:

First Phase - 1964-87

       Unit Trust of India (UTI) was established on 1963 by an Act of Parliament. It was
set up by the Reserve Bank of India and functioned under the Regulatory and
administrative control of the Reserve Bank of India. In 1978 UTI was de-linked from the
RBI and the Industrial Development Bank of India (IDBI) took over the regulatory and
administrative control in place of RBI. The first scheme launched by UTI was Unit
Scheme 1964. At the end of 1988 UTI had Rs.6,700 crores of assets under management.



Second Phase - 1987-1993 (Entry of Public Sector Funds)
BABASAB PATIL                                                                      Page 25
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


       Entry of non-UTI mutual funds. SBI Mutual Fund was the first followed by
Canbank Mutual Fund (Dec 87), Punjab National Bank Mutual Fund (Aug 89), Indian
Bank Mutual Fund (Nov 89), Bank of India (Jun 90), Bank of Baroda Mutual Fund (Oct
92). LIC in 1989 and GIC in 1990. The end of 1993 marked Rs.47,004 as assets under
management.

Third Phase - 1993-2003 (Entry of Private Sector Funds)

       With the entry of private sector funds in 1993, a new era started in the Indian
mutual fund industry, giving the Indian investors a wider choice of fund families. Also,
1993 was the year in which the first Mutual Fund Regulations came into being, under
which all mutual funds, except UTI were to be registered and governed. The erstwhile
Kothari Pioneer (now merged with Franklin Templeton) was the first private sector
mutual fund registered in July 1993.

       The 1993 SEBI (Mutual Fund) Regulations were substituted by a more
comprehensive and revised Mutual Fund Regulations in 1996. The industry now
functions under the SEBI (Mutual Fund) Regulations 1996.

       The number of mutual fund houses went on increasing, with many foreign mutual
funds setting up funds in India and also the industry has witnessed several mergers and
acquisitions. As at the end of January 2003, there were 33 mutual funds with total assets
of Rs.1,21,805 crores. The Unit Trust of India with Rs.44,541 crores of assets under
management was way ahead of other mutual funds.

Fourth Phase - since February 2003

       This phase had bitter experience for UTI. It was bifurcated into two separate
entities. One is the Specified Undertaking of the Unit Trust of India with AUM of
Rs.29,835 crores (as on January 2003). The Specified Undertaking of Unit Trust of India,
functioning under an administrator and under the rules framed by Government of India
and does not come under the purview of the Mutual Fund Regulations.

       The second is the UTI Mutual Fund Ltd, sponsored by SBI, PNB, BOB and LIC.
It is registered with SEBI and functions under the Mutual Fund Regulations. With the

BABASAB PATIL                                                                   Page 26
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


bifurcation of the erstwhile UTI which had in March 2000 more than Rs.76,000 crores of
AUM and with the setting up of a UTI Mutual Fund, conforming to the SEBI Mutual
Fund Regulations, and with recent mergers taking place among different private sector
funds, the mutual fund industry has entered its current phase of consolidation and growth.
As at the end of September, 2004, there were 29 funds, which manage assets of
Rs.153108 crores under 421 schemes.

                    THE MUTUAL FUND STRUCTURE
                                        SEBI

        TRUSTEE                                                  SPONSOR


        OPERATIONS                      AMC



                                   FUND MANGER

         MKT/SALES                                               MKT/ SALES

                                   MUTUAL FUND


                                      SCHEMES                  DISTRIBUTOR

The structure consists of            INVESTOR

Sponsor - Sponsor is the person who acting alone or in combination with another body
corporate establishes a mutual fund. Sponsor must contribute at least 40% of the net
worth of the Investment Managed and meet the eligibility criteria prescribed under the
Securities and Exchange Board of India (Mutual Funds) Regulations, 1996.The Sponsor
is not responsible or liable for any loss or shortfall resulting from the operation of the
Schemes beyond the initial contribution made by it towards setting up of the Mutual
Fund.




BABASAB PATIL                                                                    Page 27
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


Trust - The Mutual Fund is constituted as a trust in accordance with the provisions of the
Indian Trusts Act, 1882 by the Sponsor. The trust deed is registered under the Indian
Registration Act, 1908.

Trustee - Trustee is usually a company (corporate body) or a Board of Trustees (body of
individuals). The main responsibility of the Trustee is to safeguard the interest of the unit
holders and inter alia ensure that the AMC functions in the interest of investors and in
accordance with the Securities and Exchange Board of India (Mutual Funds) Regulations,
1996, the provisions of the Trust Deed and the Offer Documents of the respective
Schemes. At least 2/3rd directors of the Trustee are independent directors who are not
associated with the Sponsor in any manner.

Asset Management Company (AMC) - The AMC is appointed by the Trustee as the
Investment Manager of the Mutual Fund. The AMC is required to be approved by the
Securities and Exchange Board of India (SEBI) to act as an asset management company
of the Mutual Fund. At least 50% of the directors of the AMC are independent directors
who are not associated with the Sponsor in any manner. The AMC must have a net worth
of at least 10 crore at all times.

Registrar and Transfer Agent - The AMC if so authorized by the Trust Deed appoints
the Registrar and Transfer Agent to the Mutual Fund. The Registrar processes the
application form, redemption requests and dispatches account statements to the unit
holders. The Registrar and Transfer agent also handles communications with investors
and updates investor records.




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Role of Mutual funds in Financial Market

      Indian financial institution have played a dominant role in asset formation and
intermediation and contributed substantially in macroeconomic development. In this
process of development Indian Mutual Funds have emerged as a strong financial
intermediaries and are playing a very important role in bringing stability to the financial
system and efficiency to resource allocation.

   Mutual Fund plays a crucial role in an economy by mobilizing savings and investing
them in the capital market, thus establishing a link between savings and the capital
market. The activities of mutual fund have both short and long term impact on the
savings and capital market, and the national economy. Mutual fund, thus, assist the
process financial intermediation. They mobilize funds in the saving market and act as
complimentary to banking, at the same time they also compete with banks and other
financial institutions.   In the process stock market activities are also significant
influenced by mutual funds.

   There is thus hardly any segment of the financial market, which is not influenced by
the existence and operations of mutual funds. However, the scope and efficiency of
mutual funds are influenced by overall economic fundamentals: the inter-relation
between the financial and real sector, the nature of development of the savings and
capital markets, market structure, institutional arrangements and overall policy regime.

ADVANTAGES OF INVESTING IN MUTUAL FUNDS




BABASAB PATIL                                                                     Page 29
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A. Professional Management - The primary advantage of funds is the professional
   management of your money. Investors purchase funds because they do not have the
   time or the expertise to manage their own portfolio. A mutual fund is a relatively
   inexpensive way for a small investor to get a full-time manager to make and monitor
   investments.
B. Diversification - By owning shares in a mutual fund instead of owning individual
   stocks or bonds, the risk is spread out. The idea behind diversification is to invest in a
   large number of assets so that a loss in any particular investment is minimized by
   gains in others. In other words, the more stocks and bonds you own, the less any one
   of them can hurt you. Large mutual funds typically own hundreds of different stocks
   in many different industries. It wouldn't be possible for an investor to build this kind
   of a portfolio with a small amount of money.
C. Economies of Scale - Because a mutual fund buys and sells large amounts of
   securities at a time, its transaction costs are lower than you as an individual would
   pay.
D. Liquidity - Open-ended mutual funds are priced daily and are always willing to buy
   back units from investors. This means that investors can sell their holdings in mutual
   fund investments anytime without worrying about finding a buyer at the right price.
   In the case of other investment avenues such as stocks and bonds, buyers are not
   necessarily available and therefore these investment avenues are less liquid compared
   to open-ended schemes of mutual funds.
E. Regulations - All Mutual Funds are registered with SEBI and they function under
   strict guidelines designed to protect the interests of the Investor.
F. Tax benefits
       Equity Funds:
          Currently, dividends are tax-free in the hands of the investor. There is no
          distribution tax payable by the Mutual Fund on dividends distributed. There is
          no tax deduction at source on dividends as well. Investments for over 12
          months qualify for long term capital gains. Moreover for resident investors
          there is no TDS on redemption of the units. The recently introduced Securities
          Transaction Tax is applicable to equity fund investments.


BABASAB PATIL                                                                       Page 30
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


        Debt Funds:

           Currently, dividends are tax-free in the hands of the investor. However, there
           is distribution tax together with surcharge and education cess, as may be
           applicable, payable by the Mutual Fund on dividends distributed. There is no
           tax deduction at source on dividends as well. Investments for over 12 months
           qualify for long term capital gains. For resident investors there is no TDS on
           redemption of the units.

LIMITATIONS OF MUTUAL FUNDS

       As Mutual Fund provides numerous advantages for investment it has also few
limitations that are listed below:

A)     Costs Despite Negative Returns- Investors must pay sales charges, annual fees,
       and other expenses regardless of how the fund performs. And, depending on the
       timing of their investment, investors may also have to pay taxes on any capital
       gains distribution they receive – even if the funds went on to perform poorly after
       they bought shares.

B)     Lack of Control- Investors typically can’t ascertain the exact make up of a fund’s
       portfolio at any given time, nor can they directly influence which securities the
       fund manager buys and sells or the timing of those trades.

C)     Price Uncertainty- With an individual stock, you can obtain real time pricing
       information with relative ease by checking financial websites or by calling your
       broker. You can also monitor how a stocks price changes from hour to hour or
       even seconds to seconds. By contrast, with a Mutual Fund, the price at which you
       purchase or redeem shares will typically depend on the funds NAV. In general;
       Mutual Funds must calculate their NAV at least once every business day,
       typically after the major U.S. exchange close.


                                     GLOBAL SCENARIO



BABASAB PATIL                                                                    Page 31
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Some basic facts-

    The money market mutual fund segment has a total corpus of $ 1.48 trillion in the
      U.S. against a corpus of $ 100 million in India.
    Out of the top 10 mutual funds worldwide, eight are bank- sponsored. Only
      Fidelity and Capital are non-bank mutual funds in this group.
    In the U.S. the total number of schemes is higher than that of the listed companies
      while in India we have just 277 schemes
    Internationally, mutual funds are allowed to go short. In India fund managers do
      not have such leeway.
    On- line trading is a great idea to reduce management expenses from the current
      2 % of total assets to about 0.75 % of the total assets.

Changes Taken Place
    Lower Costs: As per SEBI regulations, bond funds can charge a maximum of
      2.25% and equity funds can charge 2.5% as administrative fees. Therefore if the
      administrative costs are low, the benefits are passed down and hence Mutual
      Funds are able to attract mire investors and increase their asset base.
    Better Advice: Mutual funds could provide better advice to their investors
      through the Net rather than through the traditional investment routes. Direct
      dealing with the fund could help the investor with their financial planning.
    New investors would prefer online: Mutual funds can target investors who are
      young individuals and who are Net savvy, since servicing them would be easier
      on the Net.




BABASAB PATIL                                                                    Page 32
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


                                    FUTURE SCENARIO




The asset base will continue to grow at an annual rate of about 30 to 35 % over the next
few years as investor’s shift their assets from banks and other traditional avenues. Some
of the older public and private sector players will either close shop or be taken over.


Out of ten public sector players five will sell out, close down or merge with stronger
players in three to four years. In the private sector this trend has already started with two
mergers and one takeover. Here too some of them will down their shutters in the near
future to come.


But this does not mean there is no room for other players. The market will witness a
flurry of new players entering the arena. There will be a large number of offers from
various asset management companies in the time to come. Some big names like Fidelity,
Principal, Old Mutual etc. are looking at Indian market seriously. One important reason
for it is that most major players already have presence here and hence these big names
would hardly like to get left behind.


The mutual fund industry is awaiting the introduction of derivatives in India as this would
enable it to hedge its risk and this in turn would be reflected in its Net Asset Value
(NAV).


SEBI is working out the norms for enabling the existing mutual fund schemes to trade in
derivatives. Importantly, many market players have called on the Regulator to initiate the
process immediately, so that the mutual funds can implement the changes that are
required to trade in Derivatives.




BABASAB PATIL                                                                       Page 33
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



                                TYPES OF SCHEMES




A. Investment Objective:

Schemes can be classified by way of their stated investment objective such as Growth
Fund, Balanced Fund, and Income Fund etc.

1. Equity Oriented Schemes

          The investments of these schemes will predominantly be in the stock markets
   and endeavor will be to provide investors the opportunity to benefit from the higher
   returns which stock markets can provide. However they are also exposed to the
   volatility and attendant risks of stock markets and hence should be chosen only by
   such investors who have high risk taking capacities and are willing to think long term.
   Equity Funds include diversified Equity Funds, Sectoral Funds and Index Funds.
   Diversified Equity Funds invest in various stocks across different sectors while
   sectoral funds which are specialized Equity Funds restrict their investments only to
   shares of a particular sector and hence, are riskier than Diversified Equity Funds.
   Index Funds invest passively only in the stocks of a particular index and the
   performance of such funds move with the movements of the index.




BABASAB PATIL                                                                    Page 34
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



          Magnum COMMA Fund

   Magnum Equity Fund

   Magnum Global Fund

   Magnum Index Fund

   Magnum MidCap Fund

   Magnum Multicap Fund

   Magnum Multiplier Plus 1993

   Magnum Sector Funds Umbrella

         o MSFU - FMCG Fund

         o MSFU - Emerging Businesses Fund

         o MSFU - IT Fund

         o MSFU - Pharma Fund

         o MSFU - Contra Fund

   SBI Arbitrage Opportunities Fund

   SBI Blue chip Fund

   SBI Infrastructure Fund - Series I

   SBI Magnum Taxgain Scheme 1993

   SBI ONE India Fund

   SBI TAX ADVANTAGE FUND - SERIES I



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CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


2. Debt Based Schemes

      Debt Funds invest only in debt instruments such as Corporate Bonds, Government
   Securities and Money Market instruments either completely avoiding any investments
   in the stock markets as in Income funds or gilt Funds or having a small exposure to
   equities as in Monthly Income Plans or Children's Plan. Hence they are safer than
   equity funds. At the same time the expected returns from debt funds would be lower.
   Such investments are advisable for the risk.

    Magnum Children`s Benefit Plan

    Magnum Gilt Fund

          o Magnum Gilt Fund (Long Term)

          o Magnum Gilt Fund (Short Term)

    Magnum Income Fund

    Magnum Income Plus Fund

          o Magnum Income Plus Fund (Saving Plan)

          o Magnum Income Plus Fund (Investment Plan)

    Magnum Insta Cash Fund

    Magnum InstaCash Fund -Liquid Floater Plan

    Magnum Institutional Income Fund

    Magnum Monthly Income Plan

    Magnum Monthly Income Plan Floater

    Magnum NRI Investment Fund



BABASAB PATIL                                                                 Page 36
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


    SBI Capital Protection Oriented Fund - Series I

    SBI Debt Fund Series

          o SDFS 15 Months Fund

          o SDFS 90 Days Fund

          o SDFS 13 Months Fund

          o SDFS 18 Months Fund

          o SDFS 24 Months Fund

          o SDFS 60 Days Fund

          o SDFS 180 Days Fund

    SBI Premier Liquid Fund

    SBI Short Horizon Fund

          o SBI Short Horizon Fund - Liquid Plus Fund

          o SBI Short Horizon Fund - Short Term Fund

3. Hybrid Schemes (Balanced scheme)

           Magnum Balanced Fund invest in a mix of equity and debt investments.
    Hence they are less risky than equity funds, but at the same time provide
    commensurately lower returns. They provide a good investment opportunity to
    investors who do not wish to be completely exposed to equity markets, but is
    looking for higher returns than those provided by debt funds.

        Magnum Balanced Fund

        Magnum NRI Investment Fund - FlexiAsset Pl


BABASAB PATIL                                                           Page 37
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


B.      STRUCTURE

        Schemes can be classified as Closed-ended or Open-ended depending upon
whether they give the investor the option to redeem at any time (open-ended) or whether
the investor has to wait till maturity of the scheme.


     1. Open ended Schemes - The units offered by these schemes are available for sale
        and repurchase on any business day at NAV based prices. Hence, the unit capital
        of the schemes keeps changing each day. Such schemes thus offer very high
        liquidity to investors and are becoming increasingly popular in India. Please note
        that an open-ended fund is NOT obliged to keep selling/issuing new units at all
        times, and may stop issuing further subscription to new investors. On the other
        hand, an open-ended fund rarely denies to its investor the facility to redeem
        existing units.

     2. Closed ended Schemes - The unit capital of a close-ended product is fixed as it
        makes a one-time sale of fixed number of units. These schemes are launched with
        an initial public offer (IPO) with a stated maturity period after which the units are
        fully redeemed at NAV linked prices. In the interim, investors can buy or sell
        units on the stock exchanges where they are listed. Unlike open-ended schemes,
        the unit capital in closed-ended schemes usually remains unchanged. After an
        initial closed period, the scheme may offer direct repurchase facility to the
        investors. Closed-ended schemes are usually more illiquid as compared to open-
        ended schemes and hence trade at a discount to the NAV. This discount tends
        towards the NAV closer to the maturity date of the scheme.

     3. Interval Schemes - These schemes combine the features of open-ended and
        closed-ended schemes. They may be traded on the stock exchange or may be open
        for sale or redemption during pre-determined intervals at NAV based prices.


Rules prescribed to govern Mutual Funds:

     1. All Mutual Funds expect the statutory ones, will have to seek the approval of the
        SEBI and the scheme floated by them shall have to be registered with the SEBI.
BABASAB PATIL                                                                       Page 38
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


  2. Mutual Funds shall be established in the form of trust under Indian Trust Act to
     be operated by separate asset management companies (AMCs) will be authorized
     by SEBI and should have minimum net worth of 5 crores.
  3. SEBI will have the power to withdraw authorization to any AMC if it finds the
     interest of investors, Mutual Funds or the capital market are not been served.
  4. The AMC and the Trustee of a Mutual Fund should be two separate legal entities
     and an AMC or its affiliate cannot act as a manager or any other fund.
  5. No person should be director of more than one AMC, nor hold the position of the
     trustee of director in trust company of funds operated by the same AMC.
  6. Mutual Funds must distribute 90% of their profits in any given year.
  7. No Mutual Funds under all its schemes shall hold more than 10% of its fund in
     the shares or debentures or other instruments of a single company.
  8. No Mutual Funds under all its schemes take together shall invest more than 10%
     of its fund in the shares or debentures or other instruments of a single company.
  9. No Mutual Funds under all its schemes taken together shall invest more than 15%
     of its fund in the shares and debentures of any specific industry, expecting those
     schemes which have been floated specifically for investment in one or more
     specified industries and a declaration has been made in the offer letter.
  10. No individual scheme of Mutual Funds shall invest more than 5% of its corpus in
     any one company’s share.
  11. Mutual Funds can invest only in transferable securities either in the money market
     or in the capital market.
  12. Privately placed debentures, securities debt and other unquoted debt instrument
     holding shall not exceed 10% in case of growth fund and 40% in case of income
     funds.
  13. Mutual Funds will be required to take delivery of scrip purchase and give delivery
     in case of income funds.
  14. Mutual Funds shall be authorized for business by SEBI and registered companies
     with sound track records and good reputation could sponsor this.
  15. The entire subscription shall have to be refunded to the investor if (a) The
     minimum amount of Rs.20 Crores or 60% of the targeted amount which ever is

BABASAB PATIL                                                                    Page 39
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


       higher is not raised for closed-end scheme or (b) The minimum amount of Rs.50
       Crores or 60% of the targeted amount, whichever is higher is not raised for an
       open-ended scheme.
   16. Mutual Funds shall provide continuous liquidity and closed-end scheme shall be
       listed on exchange. For open ended schemes, Mutual Funds shall sell or purchase
       units at predetermined price based on net asset value, which shall be published at
       least ones a week .


                             NAV OF A MUTUAL FUND

Track your investments:
One easy way to keep track of your fund is to keep track of the intelligent investor
rankings of mutual funds, which are complied on a quarterly basis. These rankings allow
you to take note of your funds performance and risk profile and compare it across various
time periods as well as across its peer set,
Net Asset Value (NAV)
The net asset value of the fund is the cumulative market value of the assets fund net of its
liabilities. In other words, if the fund is dissolved or liquidated, by selling off all the
assets in the fund, this is the amount that the shareholders would collectively own. This
gives rise to the concept of net asset value per unit, which is the value, represented by the
ownership of one unit in the fund. It is calculated simply by dividing the net asset value
of the fund by the number of units.

Calculation of NAV
The most important part of the calculation is the valuation of the assets owned by the
fund. Once it is calculated, the NAV is simply the net value of assets divided by the
number of units outstanding. The detailed methodology for the calculation of the asset
value is given below:
Asset value is equal to:
Sum of market value of shares/debentures
    Liquid assets/cash held, if any
    Dividends/interest accrued

BABASAB PATIL                                                                       Page 40
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


    Amount due on unpaid assets
    Expenses accrued but not paid
Details on the above items
For liquid shares/debentures, valuation is done on the basis of the last or closing market
price on the principal exchange where the security is traded
For illiquid and unlisted and/or thinly traded shares/debentures, the value has to be
estimated. For shares, this could be the book value per share or an estimated market price
if suitable benchmarks are available. For debentures and bonds, value is estimated on the
basis of yields of comparable liquid securities after adjusting for illiquidity. The value of
fixed interest bearing securities moves in a direction opposite to interest rate changes
Valuation of debentures and bonds is a big problem since most of them are unlisted and
thinly traded. This gives considerable leeway to the AMCs on valuation and some of the
AMCs are believed to take advantage of this and adopt flexible valuation policies
depending on the situation.
Interest is payable on debentures/bonds on a periodic basis say every 6 months. But, with
every passing day, interest is said to be accrued, at the daily interest rate, which is
calculated by dividing the periodic interest payment with the number of days in each
period. Thus, accrued interest on a particular day is equal to the daily interest rate
multiplied by the number of days since the last interest payment date. Usually, dividends
are proposed at the time of the Annual General meeting and become due on the record
date.


How is the percentage change in NAV calculated?
Percentage change in NAV is an absolute measure of return, which finds the NAV
appreciation between two points, as a percentage. For example, if the NAV of the fund is
Rs.23.45 at the beginning of a year, and Rs. 27.65 at the end of the year, then the
percentage change in NAV is
= ( 27.65-23.45 ) / 23.45*100
= 17.91%
The general formula is (Absolute change in NAV / NAV at the beginning)* 100



BABASAB PATIL                                                                       Page 41
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What is the rate of return to an investor in mutual funds?
An investor in mutual fund earns returns from 2 sources:
    Income from Dividend paid by the mutual fund.
    Capital gains arising out of selling the units at a price higher than the acquisition
       price.

What is Growth Option?
Investors who do not require periodic income distributions can choose the growth option,
where incomes earned are retained in the investment portfolio, and allowed to grow,
rather than being distributed to the investors.




What is Dividend Option?
Investors, who choose a dividend option on their investment, will receive dividends from
the mutual fund, as and when such dividends are declared. Dividend are paid in the form
of warrants, or directly credited to the investor bank accounts.
There are further choices in the distribution of dividends, in the normal dividend plan,
periodicity of dividend is left to Fund Manager, who may pay annually or an interim
dividend. There are other choices where in the investor can choose their dividend payout
frequencies that can monthly, weekly, daily.




What is re-investment option?
    Mutual Funds also provide another option to investors in the form of re-investment.
Investors reinvest the dividends that are declared by the mutual fund, back into the fund
itself, at NAV that is prevalent at the time of re-investment. In this option, the number of
units held by the investor will change with every re-investment. The value of the units
will be similar to that under the dividend option.




What are 1) Equity funds 2) Debt funds 3) Sector funds?

BABASAB PATIL                                                                      Page 42
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


Equity Funds: These are those that invest pre-dominantly in equity shares of the
companies.
Debt Funds: These are those that pre-dominantly invest in debt securities such as bonds,
commercial papers, certificates of deposits and treasury bills.
Sector Funds: Sector funds choose to invest in one or more chosen sectors of the equity
markets. These sectors could vary depending on the investors preference than the return
risk attributes of the sector.




What is the maximum load the fund can charge?
A mutual fund is required to dispatch to the unitholders the dividend warrants within 30
days of the declaration of the dividend and the redemption or repurchase proceeds within
10 working days from the date of redemption or repurchase request made by the
unitholder.
In case of failures to dispatch the redemption/repurchase proceeds within the stipulated
time period, Asset management Company is liable to pay interest as specified from time
to time 915% at present).




BABASAB PATIL                                                                   Page 43
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND




                         ANALYSIS AND FINDINGS

                           Analysis of Questionnaire
RESPONDENTS AGE


                                age

                                                           Cumulative
                    Frequency   Percent    Valid Percent    Percent
 Valid   18-30             32       32.0            32.0         32.0
         30-40             26       26.0            26.0         58.0
         40-50             21       21.0            21.0         79.0
         50&above          21       21.0            21.0        100.0
         Total            100      100.0          100.0




BABASAB PATIL                                                           Page 44
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


                               age


    50&above
    21.0%
                                                           18-30

                                                          32.0%




    40-50
    21.0%



                                                           30-40

                                                          26.0%




Interpretation:
   Out of 100 respondents 32% are 18 to 30 age, 26% are 30 to 40, 21% are 40 to 50 and
remaining 21% are of above 50. So Mutual funds should more concentrate on young
generation because they have less risk on family and they will investment more because
of career development and retirement benefits.




BABASAB PATIL                                                                 Page 45
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


OCCUPATION OF THE RESPONDENTS


                            what is your occupation

                                                                    Cumulative
                           Frequency   Percent    Valid Percent      Percent
  Valid     serviceman            19       19.0            19.0           19.0
            businessman           39       39.0            39.0           58.0
            professional          19       19.0            19.0           77.0
            other                 23       23.0            23.0          100.0
            Total                100      100.0          100.0




                       what is your occupation


                                                                   serviceman
    other
                                                                       19.0%
    23.0%




    professional

    19.0%
                                                                  businessman
                                                                       39.0%




Interpretation:

       The responses which I had got 19% were serviceman, 39% were businessman,
19% were professional and the remaining 23% were other people.




BABASAB PATIL                                                                    Page 46
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


MONTHLY INCOME:
                     what is your monthly income in rupess

                                                                   Cumulative
                          Frequency   Percent    Valid Percent      Percent
  Valid     below 5000            8        8.0             8.0             8.0
            5000-10000           18       18.0            18.0           26.0
            10000-15000          17       17.0            17.0           43.0
            15000-20000          27       27.0            27.0           70.0
            20000-25000          15       15.0            15.0           85.0
            above 25000          15       15.0            15.0          100.0
            Total               100      100.0          100.0




             what is your monthly income in rupess

                                                                  below 5000
    above 25000
                                                                       8.0%
    15.0%

                                                                  5000-10000

                                                                      18.0%
    20000-25000

    15.0%




                                                                 10000-15000

                                                                      17.0%
    15000-20000

    27.0%




Interpretation:
    Out of 100 samples 8% are of below Rs.5,000, 18% are of above 5,000 and below
Rs.10,000, 17% are of above Rs.10,000 and below Rs.15,000,27% are of above 15,000
and below Rs 20,000, 15% are of above 20,000 and below 25,000 the remaining 15% are
of above Rs.25,000 monthly income.




BABASAB PATIL                                                                    Page 47
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


AWARENESS


                    are you aware about of sbi mutual fund

                                                             Cumulative
                     Frequency    Percent    Valid Percent    Percent
  Valid     yes             66        66.0            66.0         66.0
            no              34        34.0            34.0        100.0
            Total          100       100.0          100.0




            are you aware about of sbi mutual fund
    no

    34.0%




                                                                          yes
                                                                      66.0%




Interpretation:
     Out of 100 samples 66% are aware of SBI mutual funds i.e. 66 surveyed people
know about SBI mutual funds and 34% are unaware of the SBI mutual funds. As there is
a lack of awareness in this semi urban city Belgaum, the attempts should be made to
create the general awareness through popular modes of communication that would reach
the potential customers, like Local T.V Channels, Local Newspapers, Theatres,
Hoardings and Banners in the public crowded areas.




MUTUAL FUND:


BABASAB PATIL                                                                   Page 48
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND




             do you want to invest your money in the following mutual fund

                                                                     Cumulative
                              Frequency   Percent    Valid Percent    Percent
     Valid      debt fund            35       35.0            35.0         35.0
                equity fund          40       40.0            40.0         75.0
                no                   25       25.0            25.0        100.0
                Total               100      100.0          100.0




do you want to invest your money in the following mutual fund
       no

       25.0%
                                                                       debt fund

                                                                          35.0%




       equity fund

       40.0%




 Interpretation:
     Out of 100 samples 40% respondents have invested their money in equity mutual funds
 and the remaining 35%have invested in debt mutual funds and remaining 25% respondents
 are not interested.

   INVESTED IN MUTUAL FUND:




   BABASAB PATIL                                                                   Page 49
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


                    have you invested money in mutual fund

                                                              Cumulative
                      Frequency    Percent    Valid Percent    Percent
  Valid     yes              65        65.0            65.0         65.0
            no               35        35.0            35.0        100.0
            Total           100       100.0          100.0




            have you invested money in mutual fund
    no

    35.0%




                                                                           yes

                                                                       65.0%




Interpretation:
    Out of 100 samples 65% respondents have invested their money in mutual funds and
the remaining 35% have not invested in mutual funds. So that the potential market
available for targeting is around 35%.




BABASAB PATIL                                                                    Page 50
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


INVESTMENT COMPANIES:

                  in which company you have invested your money

                                                                     Cumulative
                              Frequency   Percent    Valid Percent    Percent
  Valid      uti                     36       36.0            36.0         36.0
             sbi                     33       33.0            33.0         69.0
             reliance money          20       20.0            20.0         89.0
             others                  11       11.0            11.0        100.0
             Total                  100      100.0          100.0




   in which company you have invested your money

    others

    11.0%


                                                                         uti
    reliance money                                                    36.0%
    20.0%




    sbi

    33.0%




Interpretation:
   Out of 100 samples 36% respondents have invested their money in UTI mutual funds,
33% respondents have invested their money in SBI mutual fund, 20% respondents have
invested their money in reliance money and the remaining 11% respondents have
invested their money in other mutual fund.




BABASAB PATIL                                                                     Page 51
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


 PLANS:



                                    which plan you have taken

                                                                                   Cumulative
                                          Frequency   Percent    Valid Percent      Percent
    Valid     debt fund                          35       35.0            35.0           35.0
              equity fund                        40       40.0            40.0           75.0
              if any other specify others        25       25.0            25.0          100.0
              Total                             100      100.0          100.0




                             which plan you have taken
      if any other specify

      25.0%
                                                                       debt fund

                                                                         35.0%




      equity fund

      40.0%




Interpretation:
     Out of 100 samples 40% respondents have invested their money in equity scheme
  mutual funds, 35% respondents have invested their money in debt scheme mutual fund
  and the remaining 25% respondents have invested their money in other scheme




 BABASAB PATIL                                                                             Page 52
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


INVESTED IN MUTUAL FUND:
               which amount you are contributing to a mutual fund

                                                                    Cumulative
                           Frequency   Percent    Valid Percent      Percent
  Valid     up to 10000           31       31.0            31.0           31.0
            10000-25000           41       41.0            41.0           72.0
            25000-50000           22       22.0            22.0           94.0
            50000-100000           6        6.0             6.0          100.0
            Total                100      100.0          100.0




  which amount you are contributing to a mutual fund

    50000-100000

    6.0%

                                                                  up to 10000
    25000-50000
                                                                      31.0%
    22.0%




    10000-25000

    41.0%




Interpretation:
  Out of 100 respondents 31% of them have invested up to Rs.10,000, 41% of them have
invested above Rs 10,000 and below Rs 25,000, 22% of them have invested above Rs
25,000 and below Rs 50,000, and remaining 6% of them have invested above Rs.50,000
and below Rs 1,00,000. Mutual fund companies should give advertisement on T.V and
other local medium to attract the customers.




BABASAB PATIL                                                                    Page 53
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


INFLUENCED TO BUY MUTUAL FUND:

                        what influenced your financial planning

                                                                           Cumulative
                                 Frequency   Percent    Valid Percent       Percent
  Valid     discussion with
                                       21        21.0              21.0             21.0
            family member
            stock holder/agent         45        45.0              45.0             66.0
            website                    34        34.0              34.0            100.0
            Total                     100       100.0             100.0




               what influenced your financial planning
    w ebsite

    34.0%



                                                           discussion w ith fami

                                                                          21.0%




                                                             stock holder/agent

                                                                          45.0%




Interpretation:
    According to respondents the influencing factor to buy mutual funds was 21% of them
were influenced by Family member,45% were influenced by stock holder/agent,34% of
them influenced by website. People who have invested in mutual funds they have
influenced from family member, stock holder/agent, website.




BABASAB PATIL                                                                              Page 54
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


       INFLUENCED TO WHILE TAKING DECISION TO INVEST IN MUTUAL
       FUND:


            which factor you considered while taking decision to invest in mutual fund

                                                                                     Cumulative
                                            Frequency   Percent    Valid Percent      Percent
         Valid         returns                     36       36.0            36.0           36.0
                       saving                      20       20.0            20.0           56.0
                       liquidity                   16       16.0            16.0           72.0
                       if any other specify        28       28.0            28.0          100.0
                       Total                      100      100.0          100.0




which factor you considered while taking decision to invest in mutual fu

           if any other specify

           28.0%
                                                                                   returns

                                                                                   36.0%




           liquidity

           16.0%

                                                                                   saving

                                                                                   20.0%




       Interpretation:
       The various attributes the investors look for while buying the mutual funds are 36% of
       them gives preference of Rate of Return, 20% of them gives preference of saving, 16% of
       them gives preference of liquidity, 28% of them gives preference of other (tax benefit)
       People will consider rate of return as a very high attribute while investing in mutual funds
       compared to other attributes like saving, liquidity, and other.




       BABASAB PATIL                                                                              Page 55
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


   FUTURE INVESTED IN SBI MUTUAL FUND:

       in future are you interested investing money in SBI mutual fund

                                                              Cumulative
                       Frequency   Percent    Valid Percent    Percent
     Valid     yes            64       64.0            64.0         64.0
               no             36       36.0            36.0        100.0
               Total         100      100.0          100.0




in future are you interested investing money in SBI mutual fund
       no

       36.0%




                                                                           yes

                                                                         64.0%




   Interpretation:
       Out of 100 samples 64% respondents will invested their money in SBI mutual fund,
   and remaining 36% respondents will not invested their money in SBI mutual fund.




   BABASAB PATIL                                                                 Page 56
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



                                         if no why

                                                                                  Cumulative
                                    Frequency   Percent        Valid Percent       Percent
  Valid     risk                           28       28.0                28.0            28.0
            not much knowledge
                                          18          18.0              18.0            46.0
            about the mutual fund
            bad experience                10          10.0              10.0            56.0
            returns is not fixed          23          23.0              23.0            79.0
            all of the above              21          21.0              21.0           100.0
            Total                        100         100.0             100.0




                                    if no why


    all of the above

    21.0%                                                                      risk

                                                                           28.0%




    returns is not fixed

    23.0%                                                    not much know ledge a

                                                                           18.0%
    bad experience

    10.0%




Interpretation:
   The reason for not opting for mutual funds for those 28% respondents they feel mutual
fund involves high risk, 18% respondents not much knowledge about mutual fund, 10%
respondents had bad experience with mutual funds because they have lost their money in
past, 23% respondents they feel mutual fund return is not fixed, 21% respondents all of
the above reason.



BABASAB PATIL                                                                                  Page 57
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


                                      FINDINGS

Thus on the basis of the study conducted we can see that Mutual Fund is one of the best
options for investment as it has many advantages of diversification, professional
management, economies of scale, liquidity etc. From the survey conducted it was found
that –


     Mutual fund should mainly concentrate on young generation.


     Around 66% aware about SBI mutual fund.


     Investors invest in Mutual Funds as a high return and (saving) security in their old
         age or as retirement security. While others invest to gain access to stock market
         through professional management and for higher education.


     Around 30% of the investors know about the tax benefits of investing in Mutual
         Funds.




BABASAB PATIL                                                                     Page 58
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



                                SUGGESTIONS




  •   Awareness of mutual funds:

      Investors are not very much aware of the investment opportunities, therefore they
      have to be educated about this form of investment. In order to educate the
      Government as well as the Non-government employees, seminars and workshops
      could be conducted in these organizations and try to clear their doubts and
      misconceptions about Mutual funds.

  •   Proper benchmark is required to measure the performance of the mutual funds.
  •   Mutual fund is a classical example of unsought goods. The nature of that the
      consumer does not know about or does not normally think of buying.           The
      attempts should be made to create awareness through popular modes of
      communication that would reach the potential customers, like Local T.V
      Channels, Local Newspapers, Theatres, Hoardings and Banners in the public
      crowded areas etc.




BABASAB PATIL                                                                  Page 59
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



                                  CONCLUSION

From the above study it is seen that there is an attractive market for mutual funds in
Belgaum provided awareness should be created of the different schemes and people
should be educated with all the information of mutual funds.




BABASAB PATIL                                                                 Page 60
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND


                                References


    Company website

    Magazines

    www.moneycontrol.com

    www.mutualfundsindia.com

    www.amfi.com




BABASAB PATIL                                         Page 61
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



                              Annexure
                              QUESTIONARRIE

1. Age
         a] 18-30        `       b] 30-40                   c] 40-50

         d] 50 & above

2. What is your occupation?
      Serviceman                              Businessman
      Professional                            Other

3. What is your monthly income in Rupess?
           Below 5,000                           5,000-10,000
           10,000-15,000                        15,000-20,000
           20,000-25,000                         above 25,000

4. Are you aware about SBI Mutual fund?
           Yes               No

5. Do you want to invest your money in the following Mutual fund?
          Debt fund              Equity fund                No


6. Have you invested money in Mutual fund?
          Yes               No
                    th
     (If no go to 12 question)

7. In which company have you have invested your money?
       UTI                             SBI
        Reliance money                 Other


8. Which plan you have taken?
       Debt fund                    Equity fund
       If any other specify other ……………


BABASAB PATIL                                                          Page 62
CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND



9. Which amount you are contributing to a Mutual fund?

     Up to 10,000                    10,000-25,000
     25,000-50,000                   50,000-1, 00,000

10. What influenced your financial Planning?
     Discussion with family Member
     Stock holder/ Agent
      Web site

11. Which factor you considered while taking decision to invest Mutual
     Fund?
      Returns                           Saving
      Liquidity                         If any other specify…………….

12In futures are you invested money in SBI Mutual fund?
        Yes                      No

13. If no why?
     1. Risk
     2. Not much knowledge about the Mutual fund
     3. Bad experience
     4. Returns is not fixed
     5. All of the above




                                                   Signature of the person




                Thank You for Your Kind Cooperation




BABASAB PATIL                                                       Page 63

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Customer awareness @ sbi mutual fund project report mba marketing

  • 1. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND TABLE OF CONTENT S.NO PARTICULAR PAGE NO 1. EXECUTIVE SUMMARY 03 2. INTRODUCTION TO BANKING 06 INDUSTRIES 3. HISTORY OF STATE BANK OF INDIA 07 4. SBI LIFE INSURANCE 12 5. INTRODUCTION TO MUTUAL FUND 25 6. ANALYSIS AND FINDINGS 45 7. FINDINGS 58 8. SUGGESTIONS 59 9. CONCLUSION 60 10. REFERENCES 61 11. ANNEXURE 62 BABASAB PATIL Page 1
  • 2. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND EXECUTIVE SUMMARY TITLE OF THE STUDY “OVER ALL STUDY OF SBI LIFE INSURANCE AND CUSTOMER AWARNESS LEVEL ABOUT SBI MUTUAL FUND IN BELGAUM CITY” INTRODUCTION SUMMARY OF THE COMPANY State Bank of India INCLUDEPICTURE "http://upload.wikimedia.org/wikipedia/en/thumb/c/cc/SBI-logo.svg/50px- SBI-logo.svg.png" * MERGEFORMATINET Type Public (BSE, NSE: SBI) & (LSE: SBID) Founded Calcutta, 1806 (as Bank of Calcutta) Corporate Center, Headquarters Madame Cama Road, Mumbai 400 021 India Key people Chairman OM PRAKASH BHATT Banking Industry Insurance Capital Markets and allied industries Products Loans, Credit Cards, Savings, Investment vehicles, SBI Life (Insurance) etc. Revenue 38382.42 cror (2006 ,March ) Website www.statebankofindia.com BABASAB PATIL Page 2
  • 3. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Topic of the study: “Over all study of sbi life insurance and customer awareness about sbi mutual fund in Belgaum city” This project was conducted so as to understand the concept of Mutual Funds and its usage as an investment avenue. The study also aims to find out the awareness of mutual funds and its preference over other investments. The project was undertaken at state bank of India Belgaum” The objectives of the study include:  To over all study about SBI life insurance and mutual fund  To find out market potential for mutual funds.  To find out the factors, which influence to investing in mutual funds.  To find out attributes investors look for while buying mutual funds. My fieldwork involved visiting the people who have invested in mutual funds and who have not purchased mutual funds and also chartered accountants to know whether they have invested in mutual funds or not and also the reasons for their investment / non- investment. Research Methodology: For collecting data, I used Questionnaire and interaction with people. The primary data was collected through interaction with the people I visited, and secondary data was collected from books, magazines, websites etc.. Sample Frame: People who have invested in mutual funds and who have not invested in Mutual funds. Sample size : 100 respondents Sample Unit : 1. Bank Employees 2. Udyambag entrepreneurs 3. Government employees 4. Stock Dealers in Belgaum city 5. Businessmen. Sampling Method : Simple random sampling technique. BABASAB PATIL Page 3
  • 4. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND “Simple random sampling means every element is selected independently of every other element and the sample is drawn by a random procedure from a sampling frame.” Tools used for the study:  Graphical Representation  SPSS Software  Other related statistical technique like factor analysis etc The difficulty faced during the fieldwork was not getting the appointments of the respondents since they were very busy and some were non-cooperative. Moreover, time limitation was there. The data analysis is done by using coding sheet, SPSS software, statistical techniques etc. INTRODUCTION TO BANKING INDUSTRIES State Bank of India: BABASAB PATIL Page 4
  • 5. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND (SBI)) is the largest bank in India. If one measures by the number of branch offices and employees, SBI is the largest bank in the world. Established in 1806 as bank of Bengal, it is the oldest commercial bank in the Indian Subcontinent. SBI provides various domestic, international and NRI products and services, through its vast network in India and overseas. With an asset base of $126 billion and its reach, it is a regional banking behemoth. The government nationalized the bank in 1955, with the Reserve bank of India taking a 60% ownership stake. In recent years the bank has focused on two priorities, 1), reducing its huge staff through Golden handshake schemes known as the Voluntary Retirement Scheme, which saw many of its best and brightest defect to the private sector, and 2), computerizing its operations. State Bank of India (SBI) is India's largest commercial bank. SBI has a vast domestic network of over 9000 branches (approximately 14% of all bank branches) and commands one-fifth of deposits and loans of all scheduled commercial banks in India. The State Bank Group includes a network of eight banking subsidiaries and several non- banking subsidiaries offering merchant banking services, fund management, factoring services, primary dealership in government secure credit cards and insurance. THE EIGHT BANKING SUBSIDIARIES ARE: 1 -State Bank of Bikaner and Jaipur (SBBJ) 2 -State Bank of Hyderabad (SBH) 3 -State Bank of India (SBI) 4 -State Bank of Indore (SBIR) 5 -State Bank of Mysore (SBM) 6 -State Bank of Patiala (SBP) 7 -State Bank of Saurashtra (SBS) 8 -State Bank of Travancore (SBT) HISTORY OF STATE BANK OF INDIA EVOLUTION OF SBI BABASAB PATIL Page 5
  • 6. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND The origin of SBI goes back to the first decade of the nineteenth century with the establishment of the bank of Calcutta in Calcutta on 2 June 1806. Three year later the bank received its charter and was redesigned as the bank of Bengal (2 January 1809). A unique institution, it was the first joint stock bank of British India sponsored by the government of Bengal. The bank of Bombay (15th April 1840) and the bank of madras (I July 1843) followed by bank of Bengal. These three banks remained at the apex of modern banking in India till their amalgamation as the imperial bank of India on 27 January 1921. Primarily Anglo-Indian creation, the three presidency banks came into existence either as a result of the compulsion of imperial finance or by the felt needs of local European commerce and were not imposed from outside in an arbitrary manner to modernize India’s economy. Their evolution was, however Shaped by ideas culled from similar developments in Europe and England and was influenced by changes occurring in the structure of both the local trading environment and those in the relation of the Indian economy to the economy of Europe and the global economy frame works Establishments The establishment of bank of Bengal marked the advent of limited liability, joint stock banking in India, so was the associated in banking viz the decision to allow the bank of Bengal to issue notes, which would be accepted goes the payments of public revenues within a restricted geographical area, this right of note issue was very valuable not only for the bank of Bengal but also its two siblings, he banks of Bombay and madras, it meant an accretion to the capital of the bank, a capital on which the proprietors did not have to pay any interest . The concept of deposit banking was also an innovation because the practice of accepting money for safe keeping (in some cases even investment on behalf of the clients) by the indigenous bankers had not spread as a general habit in most parts of India, but for long time. And especially up to the time. Each charter provided for a share capital. Four fifth of which were privately subscribed and the rest owned by the BABASAB PATIL Page 6
  • 7. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND provincial govt the member of the broad director, which managed the affair each bank, were mostly proprietary directors representing the large European managing agency house of India. The rest were government nominees, invariably civil servant, one of whom was elected as the president of the board. INCLUDEPICTURE "http://upload.wikimedia.org/wikipedia/en/8/84/Bank_of_Bengal.jpg" * MERGEFORMATINET Offices of the Bank of Bengal PROFILE Spreading its arms around the world, the SBI’s International Banking Group delivers the full range of cross-border finance solutions through its four wings – the Domestic division, the Foreign Offices division, the Foreign Department and the International Services division. The Domestic wing provides services like merchant banking, shipping finance and project export finance. The Foreign Offices wing offers the entire range of international trade and industrial finance products, while the Kolkatta-based Foreign Department undertakes treasury and currency operations. The International Services division renders specialized services like correspondent banking, global link services and country and bank risk exposure monitoring. Being India’s largest and most trusted commercial bank, the SBI offers you a network of relationships unmatched in strength and span by any other Indian financial entity. BABASAB PATIL Page 7
  • 8. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND The bank has a network of 66 offices/branches in 29 countries spanning all time zones. The SBI’s international presence is supplemented by a group of Overseas and NRI branches in India and correspondent links with over 522 leading banks of the world. SBI’s offshore joint ventures and subsidiaries enhance its global stature. The bank has carved a niche for itself in Euroland with branches strategically located in Paris, Frankfurt and Antwerp. Indian banks and corporates are able to avail single- window Euro services from SBI Frankfurt. These strengths are reinforced by a dedicated and highly skilled team of professionals deployed by the bank in each specific segment. Mission Statement: “To retain the bank position as the premier Indian Financial Service Group, with world class standard and significant Global Business committed to excellence in customer, shareholder and employee satisfaction to play a leading role in the expanding and diversifying financial service sector, while continuing emphasis on its development banking role “ Vision statement:  Premier Indian Financial Service Group with Global Perspective, world-class  Standard of efficiency and professionalism and core institutional values.  Retain its position in the country as a pioneer in development banking  Maximize shareholders values through high sustained earning per share  An institution with a culture of mutual care and commitment, a satisfying and exciting work environment and continue learning opportunities. Core values of the bank:  Excellence in customer service  Profit orientation  Belonging and commitment to the bank  Fairness in all dealing and relations  Risk taking and innovation BABASAB PATIL Page 8
  • 9. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND  Team playing  Learning and renewal  Integrity  Transference and discipline in policies and system Objectives of SBI “Improvement in profitable through better management of asset portfolio increased employee productivity, enhanced support to country’s foreign trade as well as substantial improvement in the system particularly in the area of training mechanization, customer service, and internal house keeping etc. “ Comfortable capital position SBI is adequately capitalized with a tier I capital adequacy ratio of 8.04% and a large capital base of Rs 240.72 billion as at March 31, 2005. The bank has considerably improved its net worth coverage for net NPAs to 4.4 times as at March 31, 2005 due to lower slippages reflecting an improving asset quality, witnessed across the entire banking sector. The capitalization levels of SBI are adequate to address the asset side risks and support the business growth in the medium term. Management strategies In retail finance, the bank has leveraged its corporate relationships, pursued business growth selectively, and has not competed based on interest rate. The bank has taken initiatives like on-line tax returns filing and faster transfer of funds to protect its dominant position in the government business. The bank also has a clear technology strategy that will enable it to compete with the new generation private sector banks in customer service and operational efficiency. Asset quality to remain at average levels The bank continues to have a high level of gross NPAs at 5.95% of gross advances as at March 31, 2005, compared with 4.9% for all scheduled commercial banks (SCBs) taken together. The bank is facing challenges to improve the quality of assets originated, as can BABASAB PATIL Page 9
  • 10. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND be seen in the consistently higher levels of slippages (additions to NPAs) at 2.71% in 2004-05. Business description SBI along with its associate banks offer a wide range of banking products and services across its different client markets. The bank has entered the market of term lending to corporate and infrastructure financing, traditionally the domain of the financial institutions. It has increased its thrust in retail assets in the last two years, and has built a strong market position in housing loans. SBI, through its non-banking subsidiaries, offers a host of financial services, viz., merchant banking, fund management, factoring, primary dealership, broking, investment banking and credit cards. SBI has commenced its life insurance business by setting up a subsidiary, SBI Life Insurance Company Limited, which is a joint venture with Cardiff S.A., one of the largest insurance companies in France. SBI currently holds 74% equity in the joint venture. Industry prospects : To leverage benefits such as access to low cost resources and the facility to provide a larger gamut of services, a number of finance companies such as Kotak Mahindra Finance Limited and HDFC Limited have promoted banks. Simultaneously, yet another emerging trend is that of foreign banks promoting NBFCs to benefit from regulatory flexibility available to such entities in areas like absence of statutory liquidity ratio and cash reserve ratio requirements, priority sector requirements, and corporate exposure limits. SBI LIFE INSURANCE: Our Mission: "To emerge as the leading company offering a comprehensive range of life insurance and pension products at competitive prices, ensuring high standards of BABASAB PATIL Page 10
  • 11. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND customer satisfaction and world class operating efficiency, and become a model life insurance company in India in the post liberalization period". Our Values:  Trustworthiness  Ambition  Innovation  Dynamism  Excellence SBI Life Insurance is a joint venture between the State bank of India and Cardif SA of France. SBI Life Insurance is registered with an authorized capital of Rs 1000 crore and a paid up capital of Rs 500 crores. SBI owns 74% of the total capital and Cardif the remaining 26%. State Bank of India enjoys the largest banking franchise in India. Along with its 7 Associate Banks, SBI Group has the unrivalled strength of over 14,500 branches across the country, arguably the largest in the world. Cardif is a wholly owned subsidiary of BNP Paribas, which is the Euro Zone’s leading Bank. BNP Paribas is one of the oldest foreign banks with a presence in India dating back to 1860. Cardif is ranked 2nd worldwide in creditor’s insurance offering protection to over 35 million policyholders and net income in excess of Euro 1 billion. Cardif has also been a pioneer in the art of selling insurance products through commercial banks in France and in 35 more countries. SBI Life Insurance’s mission is to emerge as the leading company offering a comprehensive range of Life Insurance and pension products at competitive prices, ensuring high standards of customer service and world class operating efficiency. SBI Life has a unique multi-distribution model encompassing Bancassurance, Agency and Group Corporate. SBI Life extensively leverages the SBI Group as a platform for cross- selling insurance products along with its numerous banking product packages such as housing loans and personal loans. SBI’s access to over 100 million accounts across the country provides a vibrant base for insurance penetration across every region and economic strata in the country ensuring true financial inclusion.Agency Channel, BABASAB PATIL Page 11
  • 12. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND comprising of the most productive force of more than 25,000 Insurance Advisors, offers door to door insurance solutions to customers. Why SBI life: Customer Satisfaction - many of our customers who have bought an insurance policy with us have bought a second one Financially sound with over a 100 years of Banking experience, when you trusted us with your money, why would you trust somebody else with your protection needs. Individual product: Unit Linked Plans: It may be difficult to understand all your needs but as your preferred life insurance company, SBI Life definitely understands all your financial & insurance needs. Unit linked Plans are an attempt to meet all your financial & insurance needs through a single non participating product. What’s more you get market linked returns which in the long term has always proved to give better returns than traditional savings products. We offer the following plans under this category.  Horizon II  Unit Plus II  Unit Plus Child Plan  Unit Plus Elite Plan Pension Plans: Life expectancy is improving rapidly. People live longer. You cannot work throughout your life. You will have to retire from work. In the post retirement period you have lot of time for yourself. You would like to do things you have not done while you were working. You need to have a comprehensive plan to meet our post retirement financial needs ensuring complete peace of mind.  Horizon II Pension  Unit Plus II Pension  Life Long Pension Pure Protection Plans: There are times when everything seems to be perfect, but who can BABASAB PATIL Page 12
  • 13. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND predict future and there is always a place to make this world a better place for our loved ones. To ensure that these uncertainties do not shatter the dreams you have for your family, SBI life offers you.  Shield  Swadhan  Keyman Protection cum Savings (Endowment) Plans: SBI Life offers a variety of plans that gives you the benefit of protection and the opportunity to save for various events like purchase of new house, wedding, car etc. we assist your savings.  Sudarshan  Scholar II  Setubandhan Money Back Plans: As an individual your life is fueled by dreams. You experience different special moments in life like wedding, birth of a child, child’s education or purchasing a new home. You have to be financially prepared for these special moments. What you need is easy liquidity at regular intervals with life insurance protection take Care of these special moments. Money Back • Sanjeevan Supreme HORIZON II Introduction: SBI Life’s HORIZON II is a unique, non participating Unit Linked Insurance Plan in Indian Insurance Industry, where you need not to be a financial market expert. This plan offers the flexibility of Unit Linked Plan along with Automatic Asset Allocation which provides relatively higher returns on your money where as increasing BABASAB PATIL Page 13
  • 14. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND death benefits provides higher security to your family. Key features:  Twin benefit of insurance cover and market linked returns  Hassle-free investment management of funds from inception to maturity  Automatic Asset Allocation of funds  Automatic rebalancing of funds at yearly intervals, free of cost  Higher protection, to meet your family financial needs.  Automatic cover continuance.  Liquidity option after 3 years  Facility to top up your investment kitty.  Tax benefit as per section 80C and 10(10D) of income tax act.  15 days free look period from the date on which you receive the policy document. No. of Units Fund(x) = Net Investment in Fund(x) NAV of Fund(x) Benefits: • Hassle Free Investment Management: You simply invest we will manage it for you. • Maturity Benefits: At the end of the term you will get the fund value. • Increasing Death Benefit: For all in forced policies , In case of death after completion of age 7. UNIT PLUS CHILD PLAN BABASAB PATIL Page 14
  • 15. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Introduction: Life begins afresh when you become a parent and when the child takes that first step towards you, the moment is filled with cheer, enthusiasm never felt before. This moment marks a new beginning in the child’s life and there’s no looking back after that. The child keeps growing and so are his dreams, aspirations which always aim to reach horizon and you want your child achieve his/her dreams. But at the same time as a proud parent you also want to secure their future against rising cost of education and other necessities. We at SBI LIFE understand you better and hence have developed UNIT PLUS CHILD PLAN to suit you and your needs best. This Plan is meant for parents in the age group of 18-57 having a child between the age group of 0-15 years. Key features:  Market related returns to match increasing cost of education  Peace of Mind by giving you triple benefits.  Loyalty units to celebrate your child reaching 18 years.  New Investment Fund (Equity Optimiser Fund) in addition to existing funds.  Pay Premium for a limited period and reap benefits over a long time.  Flexible plan which adapts to your changing needs as and when you want. UNIT PLUS ELITE: Introduction You set the ball rolling and have been the catalyst for transformation of the society and your decisions have generated maximum benefits both at personal as well as society level. Young generation aspires to be you and they get inspiration to emulate you to achieve success. Your leadership does not settle with the normal, it deserves privileged facilities. A plan which provides Value for “Your” money Our Preferred Customer. PENSION PRODUCT HORIZON II PENSION Horizon II Pension is the most simple unit linked pension plan; all you need to do is: BABASAB PATIL Page 15
  • 16. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND  Choose your retirement date, the plan option and the regular premium amount.  Based on the plan option and the term opted, SBI Life will invest your money in three different funds viz., Equity Pension Fund, Bond Pension Fund and Money Market Pension Fund.  The funds are invested keeping in mind the term opted for and your money is invested in safer funds as your policy approaches maturity. UNIT PLUS II PENSION  Pure Pension  Pension cum Life Cover IN THIS POLICY, THE INVESTMENT RISK IN INVESTMENT PORTFOLIO IS BORNE BY THE POLICYHOLDER Introduction: We at SBI Life understand the basic needs for pension plan and give you financial strength to maintain your life style even after the retirement. Unit Plus II Pension plan makes sure that you have regular income after you retire and also helps you to maintain your standard of living. This is a unit linked pension plan wherein the policyholder chooses an investment period from 5 to 52 years for a vesting age between 50 to 70 years. You can choose to pay either single premium or pay regular premium for the entire policy term. Your contributions are invested into 4 fund options as per your choice. Key Features: Choice to invest & control four different funds as per your risk appetite. Flexibility to choose between two options BABASAB PATIL Page 16
  • 17. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND  Pure Pension  Pension cum Life Cover  No medical required for Pure Pension, automatic acceptance facility.  Flexibility to increase regular contribution.  Top up payments: any amount, anytime.  Customize your plan by adding riders.  15 days free look period. BABASAB PATIL Page 17
  • 18. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND LIFE LONG PENSION: Introduction: Life expectancy is improving rapidly. People live longer. You cannot work throughout your life. You will have to retire from work. In the post retirement period you have lot of time for yourself. You would like to do things you have not done while you were working You need to have a comprehensive plan to meet your post retirement financial needs ensuring complete peace of mind. Key features:  A maximum of Rs. 1,00,000 p.a. paid as a contribution on a pension plan is fully deductible from the taxable income (within the max. ceiling Rs. 1 lakh )  Minimum Guaranteed returns of 4% p.a. (compounded annually) on your Personal Pension Account (till 31st March 2010) + Vested bonus.  It helps you to accumulate enough savings to meet the old age needs and look for a reliable and enduring pension payment.  It is an extremely flexible plan. Benefits:  Tax benefit  Maturity benefit  Death benefit Pure Protection Products: Swadhan BABASAB PATIL Page 18
  • 19. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Introduction Happiness and security for your family is what you want. However life has its uncertainties and risks. All that you’re interested in is how best to afford a secure future for your loved one. Have you ever wished for a low premium insurance policy that not only provides security to your loved ones but also returns back the premium paid.  Protection at affordable premium  e cover comes to you at no cost  Tax benefit u/s 80 c and (10 D) of it act  5% rebate for female lives  Guaranteed return of basic premium paid on survival at the end of the term, depending Shield: Introduction Your family is of utmost importance to you. You want your family to have all the good things in life and you would do everything you could to fulfill them. Life is full of uncertainties and risk. To ensure that these uncertainties do not the shatter the dreams you have for your family. Key features:  It offers you life insurance cover at the lowest cost for a selected term.  It is available in 3 options to suit your requirement.  Level Premium throughout the chosen term with increasing Sum Assured, depending on the option chosen.  Tax benefit u/s 80 C and 10 (10 D) of IT Act  Attractive rebate for Female lives. Schlor II Introduction BABASAB PATIL Page 19
  • 20. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND As a caring parent you would always want your child to get the very best. Is there a way to protect your children against life’s risks? Is there a way to make tomorrow safe for them? Therefore this is the time when careful financial planning can help you fulfill the aspirations that you have for your children’s. We at SBI Life can help you ensure that your children’s future is secure and prosperous. Schlor II is designed to protect your child’s future educational needs. Key features  We at SBI Life can help you ensure that your children’s future is secure and prosperous. The uncertainties if life.  We at SBI Life can help you ensure that your children’s future is secure and prosperous. Installments.  Attractive rider option  15 days free lock period Money back: Introduction As an individual your life is fueled by dreams. You experience different special moments in life like wedding, birth of a child, child’s education or purchasing a new home. You have to be financially prepared for these special moments. What you need is easy liquidity at regular intervals with life insurance protection to take care of these special moments. Key features  The plan has a number of money back options specially suited to your needs  The cover is available at competitive premium rates.  The cover is available at competitive premium rates.  In addition to normal death cover, the plan also provides you 4 additional covers.  Attractive rider options. Convenient premium payment options: Single and BABASAB PATIL Page 20
  • 21. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Multiple premium payment.  15 days free lock period from the date on which you receive the policy documents Protection cum Savings Products: Introduction Sudarshan is an Endowment Policy designed to provide savings and protection to you and your family. You can save regularly for the future. Thus at the end of the plan, you will receive a substantial amount of savings along with the accumulated bonuses declared. At the same time, your family will be protected for death risk for the full sum assured. Key features:  It offers you the option of tailoring your policy according to your requirement and needs, by opting for various extra covers (Riders) that are offered.  This is a unique product that offers you an innovative cover (plan B) which helps you to protect your savings against 'the financial consequences of inflation' with constant premium for the entire duration of the plan.  It gives you protection against unfortunate terminal or dreaded illness even your own retirement - in a most flexible manner. BABASAB PATIL Page 21
  • 22. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND What is a Mutual Fund? A vehicle for investing in stocks and bonds A mutual fund is not an alternative investment option to stocks and bonds, rather it pools the money of several investors and invests this in stocks, bonds, money market instruments and other types of securities Buying a mutual fund is like buying a small slice of a big pizza. The owner of a mutual fund unit gets a proportional share of the fund’s gains, losses, income and expenses. Each mutual fund has a specific stated objective The fund’s objective is laid out in the fund's prospectus, which is the legal document that contains information about the fund, its history, its officers and its performance. Popular objectives of a Mutual Fund: Fund objective What the fund will invest in Equity (Growth) Only in stock. Debt (Income) Only in fixed income securities. Money market (including Gilt) In short-term money market instruments (including government securities) BABASAB PATIL Page 22
  • 23. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Managed by an Asset Management Company (AMC) The company that puts together a mutual fund is called an AMC. An AMC may have several mutual fund schemes with similar or varied investment objectives.The AMC hires a professional money manager, who buys and sells securities in line with the fund's stated objective. All AMCs Regulated by SEBI, Funds governed by Board of Directors The Securities and Exchange Board of India (SEBI) mutual fund regulations require that the fund’s objectives are clearly spelt out in the prospectus.In addition, every mutual fund has a board of directors that is supposed to represent the shareholders' interests, rather than the AMC’s. Range of Services  Investment banking  Mutual Funds  Brokerage and distribution of equities  Dematerialization services  Trading in commodities  Life Insurance  Features and Options  Wealth management  Corporate advisory INTRODUCTION TO MUTUAL FUND MEANING BABASAB PATIL Page 23
  • 24. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND A mutual fund is simply a financial intermediary that allows a group of investors to pool their money together with a predetermined investment objective. The mutual fund will have a fund manager who is responsible for investing the pooled money into specific securities (usually stocks or bonds). When you invest in a mutual fund, you are buying shares (or portions) of the mutual fund and become a shareholder of the fund. Mutual funds are one of the best investments ever created because they are very cost efficient and very easy to invest in (you don't have to figure out which stocks or bonds to buy). By pooling money together in a mutual fund, investors can purchase stocks or bonds with much lower trading costs than if they tried to do it on their own. But the biggest advantage to mutual funds is diversification. One can make money from a mutual fund in three ways: A) Income is earned from dividends declared by mutual fund schemes from time to time. B) If the fund sells securities that have increased in price, the fund has a capital gain. This is reflected in the price of each unit. When investors sell these units at prices higher than their purchase price, they stand to make a gain. C) If fund holdings increase in price but are not sold by the fund manager, the fund's unit price increases. You can then sell your mutual fund units for a profit. This is tantamount to a valuation gain. BABASAB PATIL Page 24
  • 25. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND HISTORY The origin of mutual fund industry in India is with the introduction of the concept of mutual fund by UTI in the year 1963. Though the growth was slow, but it accelerated from the year 1987 when non-UTI players entered the industry In the past decade, Indian mutual fund industry had seen a dramatic improvement, both qualities wise as well as quantity wise. Before, the monopoly of the market had seen an ending phase; the Assets Under Management (AUM) was Rs. 67bn. The private sector entry to the fund family rose the AUM to Rs. 470 bn in March 1993 and till April 2004, it reached the height of 1,540 bn. Putting the AUM of the Indian Mutual Funds Industry into comparison, the total of it is less than the deposits of SBI alone, constitute less than 11% of the total deposits held by the Indian banking industry. The main reason of its poor growth is that the mutual fund industry in India is new in the country. Large sections of Indian investors are yet to be intellectuated with the concept. Hence, it is the prime responsibility of all mutual fund companies, to market the product correctly abreast of selling. The mutual fund industry can be broadly put into four phases according to the development of the sector. Each phase is briefly described as under: First Phase - 1964-87 Unit Trust of India (UTI) was established on 1963 by an Act of Parliament. It was set up by the Reserve Bank of India and functioned under the Regulatory and administrative control of the Reserve Bank of India. In 1978 UTI was de-linked from the RBI and the Industrial Development Bank of India (IDBI) took over the regulatory and administrative control in place of RBI. The first scheme launched by UTI was Unit Scheme 1964. At the end of 1988 UTI had Rs.6,700 crores of assets under management. Second Phase - 1987-1993 (Entry of Public Sector Funds) BABASAB PATIL Page 25
  • 26. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Entry of non-UTI mutual funds. SBI Mutual Fund was the first followed by Canbank Mutual Fund (Dec 87), Punjab National Bank Mutual Fund (Aug 89), Indian Bank Mutual Fund (Nov 89), Bank of India (Jun 90), Bank of Baroda Mutual Fund (Oct 92). LIC in 1989 and GIC in 1990. The end of 1993 marked Rs.47,004 as assets under management. Third Phase - 1993-2003 (Entry of Private Sector Funds) With the entry of private sector funds in 1993, a new era started in the Indian mutual fund industry, giving the Indian investors a wider choice of fund families. Also, 1993 was the year in which the first Mutual Fund Regulations came into being, under which all mutual funds, except UTI were to be registered and governed. The erstwhile Kothari Pioneer (now merged with Franklin Templeton) was the first private sector mutual fund registered in July 1993. The 1993 SEBI (Mutual Fund) Regulations were substituted by a more comprehensive and revised Mutual Fund Regulations in 1996. The industry now functions under the SEBI (Mutual Fund) Regulations 1996. The number of mutual fund houses went on increasing, with many foreign mutual funds setting up funds in India and also the industry has witnessed several mergers and acquisitions. As at the end of January 2003, there were 33 mutual funds with total assets of Rs.1,21,805 crores. The Unit Trust of India with Rs.44,541 crores of assets under management was way ahead of other mutual funds. Fourth Phase - since February 2003 This phase had bitter experience for UTI. It was bifurcated into two separate entities. One is the Specified Undertaking of the Unit Trust of India with AUM of Rs.29,835 crores (as on January 2003). The Specified Undertaking of Unit Trust of India, functioning under an administrator and under the rules framed by Government of India and does not come under the purview of the Mutual Fund Regulations. The second is the UTI Mutual Fund Ltd, sponsored by SBI, PNB, BOB and LIC. It is registered with SEBI and functions under the Mutual Fund Regulations. With the BABASAB PATIL Page 26
  • 27. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND bifurcation of the erstwhile UTI which had in March 2000 more than Rs.76,000 crores of AUM and with the setting up of a UTI Mutual Fund, conforming to the SEBI Mutual Fund Regulations, and with recent mergers taking place among different private sector funds, the mutual fund industry has entered its current phase of consolidation and growth. As at the end of September, 2004, there were 29 funds, which manage assets of Rs.153108 crores under 421 schemes. THE MUTUAL FUND STRUCTURE SEBI TRUSTEE SPONSOR OPERATIONS AMC FUND MANGER MKT/SALES MKT/ SALES MUTUAL FUND SCHEMES DISTRIBUTOR The structure consists of INVESTOR Sponsor - Sponsor is the person who acting alone or in combination with another body corporate establishes a mutual fund. Sponsor must contribute at least 40% of the net worth of the Investment Managed and meet the eligibility criteria prescribed under the Securities and Exchange Board of India (Mutual Funds) Regulations, 1996.The Sponsor is not responsible or liable for any loss or shortfall resulting from the operation of the Schemes beyond the initial contribution made by it towards setting up of the Mutual Fund. BABASAB PATIL Page 27
  • 28. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Trust - The Mutual Fund is constituted as a trust in accordance with the provisions of the Indian Trusts Act, 1882 by the Sponsor. The trust deed is registered under the Indian Registration Act, 1908. Trustee - Trustee is usually a company (corporate body) or a Board of Trustees (body of individuals). The main responsibility of the Trustee is to safeguard the interest of the unit holders and inter alia ensure that the AMC functions in the interest of investors and in accordance with the Securities and Exchange Board of India (Mutual Funds) Regulations, 1996, the provisions of the Trust Deed and the Offer Documents of the respective Schemes. At least 2/3rd directors of the Trustee are independent directors who are not associated with the Sponsor in any manner. Asset Management Company (AMC) - The AMC is appointed by the Trustee as the Investment Manager of the Mutual Fund. The AMC is required to be approved by the Securities and Exchange Board of India (SEBI) to act as an asset management company of the Mutual Fund. At least 50% of the directors of the AMC are independent directors who are not associated with the Sponsor in any manner. The AMC must have a net worth of at least 10 crore at all times. Registrar and Transfer Agent - The AMC if so authorized by the Trust Deed appoints the Registrar and Transfer Agent to the Mutual Fund. The Registrar processes the application form, redemption requests and dispatches account statements to the unit holders. The Registrar and Transfer agent also handles communications with investors and updates investor records. BABASAB PATIL Page 28
  • 29. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Role of Mutual funds in Financial Market Indian financial institution have played a dominant role in asset formation and intermediation and contributed substantially in macroeconomic development. In this process of development Indian Mutual Funds have emerged as a strong financial intermediaries and are playing a very important role in bringing stability to the financial system and efficiency to resource allocation. Mutual Fund plays a crucial role in an economy by mobilizing savings and investing them in the capital market, thus establishing a link between savings and the capital market. The activities of mutual fund have both short and long term impact on the savings and capital market, and the national economy. Mutual fund, thus, assist the process financial intermediation. They mobilize funds in the saving market and act as complimentary to banking, at the same time they also compete with banks and other financial institutions. In the process stock market activities are also significant influenced by mutual funds. There is thus hardly any segment of the financial market, which is not influenced by the existence and operations of mutual funds. However, the scope and efficiency of mutual funds are influenced by overall economic fundamentals: the inter-relation between the financial and real sector, the nature of development of the savings and capital markets, market structure, institutional arrangements and overall policy regime. ADVANTAGES OF INVESTING IN MUTUAL FUNDS BABASAB PATIL Page 29
  • 30. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND A. Professional Management - The primary advantage of funds is the professional management of your money. Investors purchase funds because they do not have the time or the expertise to manage their own portfolio. A mutual fund is a relatively inexpensive way for a small investor to get a full-time manager to make and monitor investments. B. Diversification - By owning shares in a mutual fund instead of owning individual stocks or bonds, the risk is spread out. The idea behind diversification is to invest in a large number of assets so that a loss in any particular investment is minimized by gains in others. In other words, the more stocks and bonds you own, the less any one of them can hurt you. Large mutual funds typically own hundreds of different stocks in many different industries. It wouldn't be possible for an investor to build this kind of a portfolio with a small amount of money. C. Economies of Scale - Because a mutual fund buys and sells large amounts of securities at a time, its transaction costs are lower than you as an individual would pay. D. Liquidity - Open-ended mutual funds are priced daily and are always willing to buy back units from investors. This means that investors can sell their holdings in mutual fund investments anytime without worrying about finding a buyer at the right price. In the case of other investment avenues such as stocks and bonds, buyers are not necessarily available and therefore these investment avenues are less liquid compared to open-ended schemes of mutual funds. E. Regulations - All Mutual Funds are registered with SEBI and they function under strict guidelines designed to protect the interests of the Investor. F. Tax benefits  Equity Funds: Currently, dividends are tax-free in the hands of the investor. There is no distribution tax payable by the Mutual Fund on dividends distributed. There is no tax deduction at source on dividends as well. Investments for over 12 months qualify for long term capital gains. Moreover for resident investors there is no TDS on redemption of the units. The recently introduced Securities Transaction Tax is applicable to equity fund investments. BABASAB PATIL Page 30
  • 31. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND  Debt Funds: Currently, dividends are tax-free in the hands of the investor. However, there is distribution tax together with surcharge and education cess, as may be applicable, payable by the Mutual Fund on dividends distributed. There is no tax deduction at source on dividends as well. Investments for over 12 months qualify for long term capital gains. For resident investors there is no TDS on redemption of the units. LIMITATIONS OF MUTUAL FUNDS As Mutual Fund provides numerous advantages for investment it has also few limitations that are listed below: A) Costs Despite Negative Returns- Investors must pay sales charges, annual fees, and other expenses regardless of how the fund performs. And, depending on the timing of their investment, investors may also have to pay taxes on any capital gains distribution they receive – even if the funds went on to perform poorly after they bought shares. B) Lack of Control- Investors typically can’t ascertain the exact make up of a fund’s portfolio at any given time, nor can they directly influence which securities the fund manager buys and sells or the timing of those trades. C) Price Uncertainty- With an individual stock, you can obtain real time pricing information with relative ease by checking financial websites or by calling your broker. You can also monitor how a stocks price changes from hour to hour or even seconds to seconds. By contrast, with a Mutual Fund, the price at which you purchase or redeem shares will typically depend on the funds NAV. In general; Mutual Funds must calculate their NAV at least once every business day, typically after the major U.S. exchange close. GLOBAL SCENARIO BABASAB PATIL Page 31
  • 32. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Some basic facts-  The money market mutual fund segment has a total corpus of $ 1.48 trillion in the U.S. against a corpus of $ 100 million in India.  Out of the top 10 mutual funds worldwide, eight are bank- sponsored. Only Fidelity and Capital are non-bank mutual funds in this group.  In the U.S. the total number of schemes is higher than that of the listed companies while in India we have just 277 schemes  Internationally, mutual funds are allowed to go short. In India fund managers do not have such leeway.  On- line trading is a great idea to reduce management expenses from the current 2 % of total assets to about 0.75 % of the total assets. Changes Taken Place  Lower Costs: As per SEBI regulations, bond funds can charge a maximum of 2.25% and equity funds can charge 2.5% as administrative fees. Therefore if the administrative costs are low, the benefits are passed down and hence Mutual Funds are able to attract mire investors and increase their asset base.  Better Advice: Mutual funds could provide better advice to their investors through the Net rather than through the traditional investment routes. Direct dealing with the fund could help the investor with their financial planning.  New investors would prefer online: Mutual funds can target investors who are young individuals and who are Net savvy, since servicing them would be easier on the Net. BABASAB PATIL Page 32
  • 33. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND FUTURE SCENARIO The asset base will continue to grow at an annual rate of about 30 to 35 % over the next few years as investor’s shift their assets from banks and other traditional avenues. Some of the older public and private sector players will either close shop or be taken over. Out of ten public sector players five will sell out, close down or merge with stronger players in three to four years. In the private sector this trend has already started with two mergers and one takeover. Here too some of them will down their shutters in the near future to come. But this does not mean there is no room for other players. The market will witness a flurry of new players entering the arena. There will be a large number of offers from various asset management companies in the time to come. Some big names like Fidelity, Principal, Old Mutual etc. are looking at Indian market seriously. One important reason for it is that most major players already have presence here and hence these big names would hardly like to get left behind. The mutual fund industry is awaiting the introduction of derivatives in India as this would enable it to hedge its risk and this in turn would be reflected in its Net Asset Value (NAV). SEBI is working out the norms for enabling the existing mutual fund schemes to trade in derivatives. Importantly, many market players have called on the Regulator to initiate the process immediately, so that the mutual funds can implement the changes that are required to trade in Derivatives. BABASAB PATIL Page 33
  • 34. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND TYPES OF SCHEMES A. Investment Objective: Schemes can be classified by way of their stated investment objective such as Growth Fund, Balanced Fund, and Income Fund etc. 1. Equity Oriented Schemes The investments of these schemes will predominantly be in the stock markets and endeavor will be to provide investors the opportunity to benefit from the higher returns which stock markets can provide. However they are also exposed to the volatility and attendant risks of stock markets and hence should be chosen only by such investors who have high risk taking capacities and are willing to think long term. Equity Funds include diversified Equity Funds, Sectoral Funds and Index Funds. Diversified Equity Funds invest in various stocks across different sectors while sectoral funds which are specialized Equity Funds restrict their investments only to shares of a particular sector and hence, are riskier than Diversified Equity Funds. Index Funds invest passively only in the stocks of a particular index and the performance of such funds move with the movements of the index. BABASAB PATIL Page 34
  • 35. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND  Magnum COMMA Fund  Magnum Equity Fund  Magnum Global Fund  Magnum Index Fund  Magnum MidCap Fund  Magnum Multicap Fund  Magnum Multiplier Plus 1993  Magnum Sector Funds Umbrella o MSFU - FMCG Fund o MSFU - Emerging Businesses Fund o MSFU - IT Fund o MSFU - Pharma Fund o MSFU - Contra Fund  SBI Arbitrage Opportunities Fund  SBI Blue chip Fund  SBI Infrastructure Fund - Series I  SBI Magnum Taxgain Scheme 1993  SBI ONE India Fund  SBI TAX ADVANTAGE FUND - SERIES I BABASAB PATIL Page 35
  • 36. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND 2. Debt Based Schemes Debt Funds invest only in debt instruments such as Corporate Bonds, Government Securities and Money Market instruments either completely avoiding any investments in the stock markets as in Income funds or gilt Funds or having a small exposure to equities as in Monthly Income Plans or Children's Plan. Hence they are safer than equity funds. At the same time the expected returns from debt funds would be lower. Such investments are advisable for the risk.  Magnum Children`s Benefit Plan  Magnum Gilt Fund o Magnum Gilt Fund (Long Term) o Magnum Gilt Fund (Short Term)  Magnum Income Fund  Magnum Income Plus Fund o Magnum Income Plus Fund (Saving Plan) o Magnum Income Plus Fund (Investment Plan)  Magnum Insta Cash Fund  Magnum InstaCash Fund -Liquid Floater Plan  Magnum Institutional Income Fund  Magnum Monthly Income Plan  Magnum Monthly Income Plan Floater  Magnum NRI Investment Fund BABASAB PATIL Page 36
  • 37. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND  SBI Capital Protection Oriented Fund - Series I  SBI Debt Fund Series o SDFS 15 Months Fund o SDFS 90 Days Fund o SDFS 13 Months Fund o SDFS 18 Months Fund o SDFS 24 Months Fund o SDFS 60 Days Fund o SDFS 180 Days Fund  SBI Premier Liquid Fund  SBI Short Horizon Fund o SBI Short Horizon Fund - Liquid Plus Fund o SBI Short Horizon Fund - Short Term Fund 3. Hybrid Schemes (Balanced scheme) Magnum Balanced Fund invest in a mix of equity and debt investments. Hence they are less risky than equity funds, but at the same time provide commensurately lower returns. They provide a good investment opportunity to investors who do not wish to be completely exposed to equity markets, but is looking for higher returns than those provided by debt funds.  Magnum Balanced Fund  Magnum NRI Investment Fund - FlexiAsset Pl BABASAB PATIL Page 37
  • 38. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND B. STRUCTURE Schemes can be classified as Closed-ended or Open-ended depending upon whether they give the investor the option to redeem at any time (open-ended) or whether the investor has to wait till maturity of the scheme. 1. Open ended Schemes - The units offered by these schemes are available for sale and repurchase on any business day at NAV based prices. Hence, the unit capital of the schemes keeps changing each day. Such schemes thus offer very high liquidity to investors and are becoming increasingly popular in India. Please note that an open-ended fund is NOT obliged to keep selling/issuing new units at all times, and may stop issuing further subscription to new investors. On the other hand, an open-ended fund rarely denies to its investor the facility to redeem existing units. 2. Closed ended Schemes - The unit capital of a close-ended product is fixed as it makes a one-time sale of fixed number of units. These schemes are launched with an initial public offer (IPO) with a stated maturity period after which the units are fully redeemed at NAV linked prices. In the interim, investors can buy or sell units on the stock exchanges where they are listed. Unlike open-ended schemes, the unit capital in closed-ended schemes usually remains unchanged. After an initial closed period, the scheme may offer direct repurchase facility to the investors. Closed-ended schemes are usually more illiquid as compared to open- ended schemes and hence trade at a discount to the NAV. This discount tends towards the NAV closer to the maturity date of the scheme. 3. Interval Schemes - These schemes combine the features of open-ended and closed-ended schemes. They may be traded on the stock exchange or may be open for sale or redemption during pre-determined intervals at NAV based prices. Rules prescribed to govern Mutual Funds: 1. All Mutual Funds expect the statutory ones, will have to seek the approval of the SEBI and the scheme floated by them shall have to be registered with the SEBI. BABASAB PATIL Page 38
  • 39. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND 2. Mutual Funds shall be established in the form of trust under Indian Trust Act to be operated by separate asset management companies (AMCs) will be authorized by SEBI and should have minimum net worth of 5 crores. 3. SEBI will have the power to withdraw authorization to any AMC if it finds the interest of investors, Mutual Funds or the capital market are not been served. 4. The AMC and the Trustee of a Mutual Fund should be two separate legal entities and an AMC or its affiliate cannot act as a manager or any other fund. 5. No person should be director of more than one AMC, nor hold the position of the trustee of director in trust company of funds operated by the same AMC. 6. Mutual Funds must distribute 90% of their profits in any given year. 7. No Mutual Funds under all its schemes shall hold more than 10% of its fund in the shares or debentures or other instruments of a single company. 8. No Mutual Funds under all its schemes take together shall invest more than 10% of its fund in the shares or debentures or other instruments of a single company. 9. No Mutual Funds under all its schemes taken together shall invest more than 15% of its fund in the shares and debentures of any specific industry, expecting those schemes which have been floated specifically for investment in one or more specified industries and a declaration has been made in the offer letter. 10. No individual scheme of Mutual Funds shall invest more than 5% of its corpus in any one company’s share. 11. Mutual Funds can invest only in transferable securities either in the money market or in the capital market. 12. Privately placed debentures, securities debt and other unquoted debt instrument holding shall not exceed 10% in case of growth fund and 40% in case of income funds. 13. Mutual Funds will be required to take delivery of scrip purchase and give delivery in case of income funds. 14. Mutual Funds shall be authorized for business by SEBI and registered companies with sound track records and good reputation could sponsor this. 15. The entire subscription shall have to be refunded to the investor if (a) The minimum amount of Rs.20 Crores or 60% of the targeted amount which ever is BABASAB PATIL Page 39
  • 40. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND higher is not raised for closed-end scheme or (b) The minimum amount of Rs.50 Crores or 60% of the targeted amount, whichever is higher is not raised for an open-ended scheme. 16. Mutual Funds shall provide continuous liquidity and closed-end scheme shall be listed on exchange. For open ended schemes, Mutual Funds shall sell or purchase units at predetermined price based on net asset value, which shall be published at least ones a week . NAV OF A MUTUAL FUND Track your investments: One easy way to keep track of your fund is to keep track of the intelligent investor rankings of mutual funds, which are complied on a quarterly basis. These rankings allow you to take note of your funds performance and risk profile and compare it across various time periods as well as across its peer set, Net Asset Value (NAV) The net asset value of the fund is the cumulative market value of the assets fund net of its liabilities. In other words, if the fund is dissolved or liquidated, by selling off all the assets in the fund, this is the amount that the shareholders would collectively own. This gives rise to the concept of net asset value per unit, which is the value, represented by the ownership of one unit in the fund. It is calculated simply by dividing the net asset value of the fund by the number of units. Calculation of NAV The most important part of the calculation is the valuation of the assets owned by the fund. Once it is calculated, the NAV is simply the net value of assets divided by the number of units outstanding. The detailed methodology for the calculation of the asset value is given below: Asset value is equal to: Sum of market value of shares/debentures  Liquid assets/cash held, if any  Dividends/interest accrued BABASAB PATIL Page 40
  • 41. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND  Amount due on unpaid assets  Expenses accrued but not paid Details on the above items For liquid shares/debentures, valuation is done on the basis of the last or closing market price on the principal exchange where the security is traded For illiquid and unlisted and/or thinly traded shares/debentures, the value has to be estimated. For shares, this could be the book value per share or an estimated market price if suitable benchmarks are available. For debentures and bonds, value is estimated on the basis of yields of comparable liquid securities after adjusting for illiquidity. The value of fixed interest bearing securities moves in a direction opposite to interest rate changes Valuation of debentures and bonds is a big problem since most of them are unlisted and thinly traded. This gives considerable leeway to the AMCs on valuation and some of the AMCs are believed to take advantage of this and adopt flexible valuation policies depending on the situation. Interest is payable on debentures/bonds on a periodic basis say every 6 months. But, with every passing day, interest is said to be accrued, at the daily interest rate, which is calculated by dividing the periodic interest payment with the number of days in each period. Thus, accrued interest on a particular day is equal to the daily interest rate multiplied by the number of days since the last interest payment date. Usually, dividends are proposed at the time of the Annual General meeting and become due on the record date. How is the percentage change in NAV calculated? Percentage change in NAV is an absolute measure of return, which finds the NAV appreciation between two points, as a percentage. For example, if the NAV of the fund is Rs.23.45 at the beginning of a year, and Rs. 27.65 at the end of the year, then the percentage change in NAV is = ( 27.65-23.45 ) / 23.45*100 = 17.91% The general formula is (Absolute change in NAV / NAV at the beginning)* 100 BABASAB PATIL Page 41
  • 42. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND What is the rate of return to an investor in mutual funds? An investor in mutual fund earns returns from 2 sources:  Income from Dividend paid by the mutual fund.  Capital gains arising out of selling the units at a price higher than the acquisition price. What is Growth Option? Investors who do not require periodic income distributions can choose the growth option, where incomes earned are retained in the investment portfolio, and allowed to grow, rather than being distributed to the investors. What is Dividend Option? Investors, who choose a dividend option on their investment, will receive dividends from the mutual fund, as and when such dividends are declared. Dividend are paid in the form of warrants, or directly credited to the investor bank accounts. There are further choices in the distribution of dividends, in the normal dividend plan, periodicity of dividend is left to Fund Manager, who may pay annually or an interim dividend. There are other choices where in the investor can choose their dividend payout frequencies that can monthly, weekly, daily. What is re-investment option? Mutual Funds also provide another option to investors in the form of re-investment. Investors reinvest the dividends that are declared by the mutual fund, back into the fund itself, at NAV that is prevalent at the time of re-investment. In this option, the number of units held by the investor will change with every re-investment. The value of the units will be similar to that under the dividend option. What are 1) Equity funds 2) Debt funds 3) Sector funds? BABASAB PATIL Page 42
  • 43. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Equity Funds: These are those that invest pre-dominantly in equity shares of the companies. Debt Funds: These are those that pre-dominantly invest in debt securities such as bonds, commercial papers, certificates of deposits and treasury bills. Sector Funds: Sector funds choose to invest in one or more chosen sectors of the equity markets. These sectors could vary depending on the investors preference than the return risk attributes of the sector. What is the maximum load the fund can charge? A mutual fund is required to dispatch to the unitholders the dividend warrants within 30 days of the declaration of the dividend and the redemption or repurchase proceeds within 10 working days from the date of redemption or repurchase request made by the unitholder. In case of failures to dispatch the redemption/repurchase proceeds within the stipulated time period, Asset management Company is liable to pay interest as specified from time to time 915% at present). BABASAB PATIL Page 43
  • 44. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND ANALYSIS AND FINDINGS Analysis of Questionnaire RESPONDENTS AGE age Cumulative Frequency Percent Valid Percent Percent Valid 18-30 32 32.0 32.0 32.0 30-40 26 26.0 26.0 58.0 40-50 21 21.0 21.0 79.0 50&above 21 21.0 21.0 100.0 Total 100 100.0 100.0 BABASAB PATIL Page 44
  • 45. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND age 50&above 21.0% 18-30 32.0% 40-50 21.0% 30-40 26.0% Interpretation: Out of 100 respondents 32% are 18 to 30 age, 26% are 30 to 40, 21% are 40 to 50 and remaining 21% are of above 50. So Mutual funds should more concentrate on young generation because they have less risk on family and they will investment more because of career development and retirement benefits. BABASAB PATIL Page 45
  • 46. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND OCCUPATION OF THE RESPONDENTS what is your occupation Cumulative Frequency Percent Valid Percent Percent Valid serviceman 19 19.0 19.0 19.0 businessman 39 39.0 39.0 58.0 professional 19 19.0 19.0 77.0 other 23 23.0 23.0 100.0 Total 100 100.0 100.0 what is your occupation serviceman other 19.0% 23.0% professional 19.0% businessman 39.0% Interpretation: The responses which I had got 19% were serviceman, 39% were businessman, 19% were professional and the remaining 23% were other people. BABASAB PATIL Page 46
  • 47. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND MONTHLY INCOME: what is your monthly income in rupess Cumulative Frequency Percent Valid Percent Percent Valid below 5000 8 8.0 8.0 8.0 5000-10000 18 18.0 18.0 26.0 10000-15000 17 17.0 17.0 43.0 15000-20000 27 27.0 27.0 70.0 20000-25000 15 15.0 15.0 85.0 above 25000 15 15.0 15.0 100.0 Total 100 100.0 100.0 what is your monthly income in rupess below 5000 above 25000 8.0% 15.0% 5000-10000 18.0% 20000-25000 15.0% 10000-15000 17.0% 15000-20000 27.0% Interpretation: Out of 100 samples 8% are of below Rs.5,000, 18% are of above 5,000 and below Rs.10,000, 17% are of above Rs.10,000 and below Rs.15,000,27% are of above 15,000 and below Rs 20,000, 15% are of above 20,000 and below 25,000 the remaining 15% are of above Rs.25,000 monthly income. BABASAB PATIL Page 47
  • 48. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND AWARENESS are you aware about of sbi mutual fund Cumulative Frequency Percent Valid Percent Percent Valid yes 66 66.0 66.0 66.0 no 34 34.0 34.0 100.0 Total 100 100.0 100.0 are you aware about of sbi mutual fund no 34.0% yes 66.0% Interpretation: Out of 100 samples 66% are aware of SBI mutual funds i.e. 66 surveyed people know about SBI mutual funds and 34% are unaware of the SBI mutual funds. As there is a lack of awareness in this semi urban city Belgaum, the attempts should be made to create the general awareness through popular modes of communication that would reach the potential customers, like Local T.V Channels, Local Newspapers, Theatres, Hoardings and Banners in the public crowded areas. MUTUAL FUND: BABASAB PATIL Page 48
  • 49. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND do you want to invest your money in the following mutual fund Cumulative Frequency Percent Valid Percent Percent Valid debt fund 35 35.0 35.0 35.0 equity fund 40 40.0 40.0 75.0 no 25 25.0 25.0 100.0 Total 100 100.0 100.0 do you want to invest your money in the following mutual fund no 25.0% debt fund 35.0% equity fund 40.0% Interpretation: Out of 100 samples 40% respondents have invested their money in equity mutual funds and the remaining 35%have invested in debt mutual funds and remaining 25% respondents are not interested. INVESTED IN MUTUAL FUND: BABASAB PATIL Page 49
  • 50. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND have you invested money in mutual fund Cumulative Frequency Percent Valid Percent Percent Valid yes 65 65.0 65.0 65.0 no 35 35.0 35.0 100.0 Total 100 100.0 100.0 have you invested money in mutual fund no 35.0% yes 65.0% Interpretation: Out of 100 samples 65% respondents have invested their money in mutual funds and the remaining 35% have not invested in mutual funds. So that the potential market available for targeting is around 35%. BABASAB PATIL Page 50
  • 51. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND INVESTMENT COMPANIES: in which company you have invested your money Cumulative Frequency Percent Valid Percent Percent Valid uti 36 36.0 36.0 36.0 sbi 33 33.0 33.0 69.0 reliance money 20 20.0 20.0 89.0 others 11 11.0 11.0 100.0 Total 100 100.0 100.0 in which company you have invested your money others 11.0% uti reliance money 36.0% 20.0% sbi 33.0% Interpretation: Out of 100 samples 36% respondents have invested their money in UTI mutual funds, 33% respondents have invested their money in SBI mutual fund, 20% respondents have invested their money in reliance money and the remaining 11% respondents have invested their money in other mutual fund. BABASAB PATIL Page 51
  • 52. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND PLANS: which plan you have taken Cumulative Frequency Percent Valid Percent Percent Valid debt fund 35 35.0 35.0 35.0 equity fund 40 40.0 40.0 75.0 if any other specify others 25 25.0 25.0 100.0 Total 100 100.0 100.0 which plan you have taken if any other specify 25.0% debt fund 35.0% equity fund 40.0% Interpretation: Out of 100 samples 40% respondents have invested their money in equity scheme mutual funds, 35% respondents have invested their money in debt scheme mutual fund and the remaining 25% respondents have invested their money in other scheme BABASAB PATIL Page 52
  • 53. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND INVESTED IN MUTUAL FUND: which amount you are contributing to a mutual fund Cumulative Frequency Percent Valid Percent Percent Valid up to 10000 31 31.0 31.0 31.0 10000-25000 41 41.0 41.0 72.0 25000-50000 22 22.0 22.0 94.0 50000-100000 6 6.0 6.0 100.0 Total 100 100.0 100.0 which amount you are contributing to a mutual fund 50000-100000 6.0% up to 10000 25000-50000 31.0% 22.0% 10000-25000 41.0% Interpretation: Out of 100 respondents 31% of them have invested up to Rs.10,000, 41% of them have invested above Rs 10,000 and below Rs 25,000, 22% of them have invested above Rs 25,000 and below Rs 50,000, and remaining 6% of them have invested above Rs.50,000 and below Rs 1,00,000. Mutual fund companies should give advertisement on T.V and other local medium to attract the customers. BABASAB PATIL Page 53
  • 54. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND INFLUENCED TO BUY MUTUAL FUND: what influenced your financial planning Cumulative Frequency Percent Valid Percent Percent Valid discussion with 21 21.0 21.0 21.0 family member stock holder/agent 45 45.0 45.0 66.0 website 34 34.0 34.0 100.0 Total 100 100.0 100.0 what influenced your financial planning w ebsite 34.0% discussion w ith fami 21.0% stock holder/agent 45.0% Interpretation: According to respondents the influencing factor to buy mutual funds was 21% of them were influenced by Family member,45% were influenced by stock holder/agent,34% of them influenced by website. People who have invested in mutual funds they have influenced from family member, stock holder/agent, website. BABASAB PATIL Page 54
  • 55. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND INFLUENCED TO WHILE TAKING DECISION TO INVEST IN MUTUAL FUND: which factor you considered while taking decision to invest in mutual fund Cumulative Frequency Percent Valid Percent Percent Valid returns 36 36.0 36.0 36.0 saving 20 20.0 20.0 56.0 liquidity 16 16.0 16.0 72.0 if any other specify 28 28.0 28.0 100.0 Total 100 100.0 100.0 which factor you considered while taking decision to invest in mutual fu if any other specify 28.0% returns 36.0% liquidity 16.0% saving 20.0% Interpretation: The various attributes the investors look for while buying the mutual funds are 36% of them gives preference of Rate of Return, 20% of them gives preference of saving, 16% of them gives preference of liquidity, 28% of them gives preference of other (tax benefit) People will consider rate of return as a very high attribute while investing in mutual funds compared to other attributes like saving, liquidity, and other. BABASAB PATIL Page 55
  • 56. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND FUTURE INVESTED IN SBI MUTUAL FUND: in future are you interested investing money in SBI mutual fund Cumulative Frequency Percent Valid Percent Percent Valid yes 64 64.0 64.0 64.0 no 36 36.0 36.0 100.0 Total 100 100.0 100.0 in future are you interested investing money in SBI mutual fund no 36.0% yes 64.0% Interpretation: Out of 100 samples 64% respondents will invested their money in SBI mutual fund, and remaining 36% respondents will not invested their money in SBI mutual fund. BABASAB PATIL Page 56
  • 57. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND if no why Cumulative Frequency Percent Valid Percent Percent Valid risk 28 28.0 28.0 28.0 not much knowledge 18 18.0 18.0 46.0 about the mutual fund bad experience 10 10.0 10.0 56.0 returns is not fixed 23 23.0 23.0 79.0 all of the above 21 21.0 21.0 100.0 Total 100 100.0 100.0 if no why all of the above 21.0% risk 28.0% returns is not fixed 23.0% not much know ledge a 18.0% bad experience 10.0% Interpretation: The reason for not opting for mutual funds for those 28% respondents they feel mutual fund involves high risk, 18% respondents not much knowledge about mutual fund, 10% respondents had bad experience with mutual funds because they have lost their money in past, 23% respondents they feel mutual fund return is not fixed, 21% respondents all of the above reason. BABASAB PATIL Page 57
  • 58. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND FINDINGS Thus on the basis of the study conducted we can see that Mutual Fund is one of the best options for investment as it has many advantages of diversification, professional management, economies of scale, liquidity etc. From the survey conducted it was found that –  Mutual fund should mainly concentrate on young generation.  Around 66% aware about SBI mutual fund.  Investors invest in Mutual Funds as a high return and (saving) security in their old age or as retirement security. While others invest to gain access to stock market through professional management and for higher education.  Around 30% of the investors know about the tax benefits of investing in Mutual Funds. BABASAB PATIL Page 58
  • 59. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND SUGGESTIONS • Awareness of mutual funds: Investors are not very much aware of the investment opportunities, therefore they have to be educated about this form of investment. In order to educate the Government as well as the Non-government employees, seminars and workshops could be conducted in these organizations and try to clear their doubts and misconceptions about Mutual funds. • Proper benchmark is required to measure the performance of the mutual funds. • Mutual fund is a classical example of unsought goods. The nature of that the consumer does not know about or does not normally think of buying. The attempts should be made to create awareness through popular modes of communication that would reach the potential customers, like Local T.V Channels, Local Newspapers, Theatres, Hoardings and Banners in the public crowded areas etc. BABASAB PATIL Page 59
  • 60. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND CONCLUSION From the above study it is seen that there is an attractive market for mutual funds in Belgaum provided awareness should be created of the different schemes and people should be educated with all the information of mutual funds. BABASAB PATIL Page 60
  • 61. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND References  Company website  Magazines  www.moneycontrol.com  www.mutualfundsindia.com  www.amfi.com BABASAB PATIL Page 61
  • 62. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND Annexure QUESTIONARRIE 1. Age a] 18-30 ` b] 30-40 c] 40-50 d] 50 & above 2. What is your occupation? Serviceman Businessman Professional Other 3. What is your monthly income in Rupess? Below 5,000 5,000-10,000 10,000-15,000 15,000-20,000 20,000-25,000 above 25,000 4. Are you aware about SBI Mutual fund? Yes No 5. Do you want to invest your money in the following Mutual fund? Debt fund Equity fund No 6. Have you invested money in Mutual fund? Yes No th (If no go to 12 question) 7. In which company have you have invested your money? UTI SBI Reliance money Other 8. Which plan you have taken? Debt fund Equity fund If any other specify other …………… BABASAB PATIL Page 62
  • 63. CUSTOMER AWARENESS ABOUT SBI MUTUAL FUND 9. Which amount you are contributing to a Mutual fund? Up to 10,000 10,000-25,000 25,000-50,000 50,000-1, 00,000 10. What influenced your financial Planning? Discussion with family Member Stock holder/ Agent Web site 11. Which factor you considered while taking decision to invest Mutual Fund? Returns Saving Liquidity If any other specify……………. 12In futures are you invested money in SBI Mutual fund? Yes No 13. If no why? 1. Risk 2. Not much knowledge about the Mutual fund 3. Bad experience 4. Returns is not fixed 5. All of the above Signature of the person Thank You for Your Kind Cooperation BABASAB PATIL Page 63