Emotional intelligence bec doms mba

1. “Emotional Intelligence Sets Apart Good Leaders”1

2. The ability to Understand the needs and feeling of
oneself and other people. Manage one’s own feeling.
Respond to others in appropriate ways.
The capacity for recognizing our own
feelings and those of others, for motivating
ourselves, and for managing emotions well •“Being nice”
in ourselves and in our relationships. •Letting feelings
hang out”

3. Emotional Intelligence, also called EI and often measured as an
Emotional Intelligence Quotient (EQ), describes an ability, capacity,
or skill assess, and manage the emotions of one's self, of others, and
of groups.
A form of social intelligence that involves the ability to
monitor one’s own and other’s feelings and emotions, to
discriminate among them, and to use this information to guide one’s
thinking and action.

4.  Joy
 Surprise
 Sadness
 Anger
 Disgust
 Fear

5.  Ability EI model
 Mixed models of EI
 Trait EI model

6. The ability-based model views emotions as useful
sources of information that help one to make sense of
and navigate the social environment.
The model proposes that
individuals vary in their ability to process information
of an emotional nature and in their ability to relate
emotional processing to a wider cognition. This ability
is seen to manifest itself in certain adaptive behaviors.

7. The model claims that EI includes four types of
abilities:
 Perceiving emotions :
 Using emotions :
 Understanding emotions :
 Managing emotions :

8.  The model introduced by Daniel Goleman focuses
on EI as a wide array of competencies and skills
that drive leadership performance.

9.  Self-awareness – the ability to read one's emotions and
recognize their impact while using gut feelings to guide
decisions.
 Self-management – involves controlling one's emotions and
impulses and adapting to changing circumstances.
 Social awareness – the ability to sense, understand, and react
to others' emotions while comprehending social networks.
 Relationship management – the ability to inspire, influence,
and develop others while managing conflict.

10.  Trait EI refers to an individual's self-perceptions of their
emotional abilities. This definition of EI encompasses
behavioral dispositions and self perceived abilities and is
measured by self report, as opposed to the ability based
model which refers to actual abilities, which have proven
highly resistant to scientific measurement.
 Trait EI should be investigated within a personality
framework.
 An alternative label for the same construct is trait emotional
self-efficacy.

11. Emotional Self-Awareness
Managing one’s own emotions
Using emotions to maximize intellectual processing
and decision-making
Developing empathy
The art of social relationships
(managing emotions in others)
Goleman’s Categories
rSelf-Awareness
rSelf-Regulation
rSelf-Motivation
rSocial Awareness
rSocial Skills

12.  The inability to notice our true feelings leaves us at their
mercy.
 People with greater certainty about their feelings are better
pilots of their lives and have a surer sense about how they
feel about personal decisions.
Stay open to our
emotional experience--
can we tolerate the entire bouquet?
Self-awareness

13.  To recognize appropriate body cues and emotions
 To label cues and emotions accurately
 To stay open to unpleasant as well as pleasant
emotions
 Includes the capacity for experiencing and recognizing
multiple and conflicting emotions
Emotional Self Awareness

14. Self regulation
 EI is like a smoke alarm--we’re not good at influencing
whether a particular emotion will arise. EI tells us
something is arising.
 We do have tremendous individual variability in the degree
to which we can consciously limit the duration of
unpleasant emotions and the degree of influence over the
behaviors which may arise.

15.  We develop external strategies
first Then we develop social
strategies The
more
 Girls do better at developing
strategies
strategies overall
the better
Managing one’s own emotions

16.  As a person matures, emotions begin to shape and
improve thinking by directing a person’s attention to
important changes, (e.g., a child worries about his homework
while continually watching TV. A teacher becomes concerned
about a lesson that needs to be completed for the next day. The
teacher moves on to complete the task before concern takes over
enjoyment.
self motivation

17.  Empathy is the ability to recognize another’s emotional
state, which is very similar to what you are
experiencing.
 In research on married couples, empathy appears to
include matching the physiological changes of the
other person.
social
awareness

18.  Greater emotional stability
 Greater interpersonal
sensitivity
 Better school performance
Developing empathy

19.  To excel at people skills means having and using the
competencies to be an effective friend, negotiator,
and leader.
 One should be able to guide an interaction, inspire
others, make others comfortable in social situations,
and influence and persuade others.
social
skills

20.  Being attuned to others’ emotions
 Promoting comfort in others through
the proper use of display rules
 Using own emotional display to
establish a sense of rapport
The art of social relationships--
managing emotions in others

21.  Have you ever met a nice
person, but the “bells have
gone off?”
 Charisma draws in but not
always to desired ends,
e.g., Hitler, Jim Jones.
 Empathy can be faked; so
can other emotions.
The art of social relationships--managing
emotions in others

22.  They are not destiny
 Poor ability to read
(timidity) others’ emotion may
 Early expression of lead to the development
emotion by parents helps of poor social skills.
learning
 Early abuse hinders
learning

23.  More willing to
compromise social  Greater need for
connectedness for connectedness
independence  Have a wider range of
 Not as good as women at emotions
 Better at reading emotions
this
 Less adept than women
overall  Better at developing social
strategies overall
 More physiologically
overwhelmed by marital  Perhaps more engaged in
conflict marital conflict

24. Taking the time for mindfulness
Recognizing and naming emotions
Understanding the causes of feelings
Differentiating between emotion and the need to take action

25. Preventing depression through “learned optimism”
Managing anger through learned behavior or distraction techniques
Listening for the lessons of feelings
Using “gut feelings” in decision making
Developing listening skills