Impact of welfare facilities on employee satisfaction @ forbes project report BEC DOMS BAGALKOT

1. EXECUTIVE SUMMERY
Labour welfare facilities are the extra benefits given to the employees without any
reference to the specific work done by them. The facilities includes canteen, creates,
education uniforms etc. Now a days labour welfare faculties provided to the employees
have increased as the employers have became aware of its advantages.
It was an opportunity to learn the practical aspects of industries. I choose this topic
concerned to their (industry) requirement as the FCK Company is fully export-oriented
company and now they want to concentrate on domestic market and the expansion of the
plant.
So they need to know what is the employee satisfaction level towards welfare facilities
provided by FCK was needed. The needed information collected by a structured
questionnaire that included all the requirements what the FCK needed and questionnaire is
attached in the appendix.
DATA COLLECTION APPROACH
Using both primary and secondary sources collected the information required the sources
are as follows:
Primary sources:
a) Questionnaire
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2. b) Personal Interview
Secondary sources:
a) Company websites
b) Related information from Internet
c) Company reports
d) Text books
SELECTION OF SAMPLE:
Representation of a particular population, and is the subset of the population is as sample
size of 100 people in number and the sample is consisting of the employees of the Forbes
Campbell Knitwear and the target employees i.e., employees of different department of
production activity.
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3. SELECT THE METHOD OF ANALYSIS & MEASUREMENT TECHNIQUES:
Data analysis involves converting a series recorded observation about descriptive statement
and information about relationship. The measurement and evaluation of the data is done
using statistical tools and techniques such as simple percentage method, graphical
representation with help of data code sheet using MS-Excel software.
RECOMMENDATION AND CONCLUSION
All the analysis and recommendation are based on the results that have been got after the
completion of survey which is being undertaken by me at the company’s campus.
LIMITATION:
The main limitation of this project was survey has undertaken only with the production
department shop floor employees.
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4. INTRODUCTION
A project report containing the research on “Impact of welfare facilities on employee
satisfaction” provided by Forbes Campbell Knitwear Marihal, Belgaum. Is partial
fulfillment of requirement of MBA 2nd semester in Belgaum institute of Management
studies, Belgaum.
It was an opportunity to learn the practical aspects of industries. I choose this topic
concerned to their (industry) requirement as the FCK Company is fully export-oriented
company and now they want to concentrate on domestic market and the expansion of the
plant.
So they need to know what is the employee satisfaction level towards welfare facilities
provided by FCK was needed. The needed information collected by a structured
questionnaire that included all the requirements what the FCK needed and questionnaire.
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5. LITERATURE REVIEW
Need for labour welfare measures:
Two inevitable consequences of the modern factory system have been that.
 It has made worker powerless. They have lost all control over the process and the
product of their labour. All decisions concerning production are made by the reeling
entrepreneurs and
 It has made jobs meaningless, jobs have become so much specialize that they require
very little skill. On workers parts and give them on opportunity to demonstrate all the
skills that they posses. They experience their jobs as intrinsically dissatisfying and
monotonous.
These conditions when coupled with exploitative management practices alienate the
workers and lead them to revolt against the existing social norms. Their self-interest and
careerism increase and their dedication to work declines. This has made the task personnel
manager every challenging by bringing into sharp focus the need for labour welfare
measures. These measures operate to neutralize the harmful effects of large scale
industrialization organization.
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6. Meaning:
Labour welfare means efforts taken by the employee to make life worth for workmen.
These are the extra benefits provided in addition to the normal wages or salary
compensation paid to employees or provided for the benefit of employees.
Importance:
In the recent days the labour welfare activities have gained much importance,
especially after the liberalization and globalization process. The labour welfare facilities
are more in the multinational companies.
The labour welfare facilities are important for the improvement of human
performance because the human performance depend on how personnel department take
care of employees attitudes and health. The employee’s welfare programme contributes to
the morale of employees welfare influences employer’s attitude towards work and work
environment to maintain harmony.
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7. Objectives:
An employer may provide welfare facilities in his organization with the following
objectives.
 To give expression to philanthropic and paternalistic feelings.
 To induce employees loyalty to the company.
 To combat trade unionism and socialist ideas.
 To induce happier employer-employee relationship.
 To provide a psychological satisfactory work environment.
 To child up stable labour force to reduce labour turnover and absenteeism.
 To increase and improve employee morale and create a helpful and positive
attitude on the part of workers.
 To improve and furnish the organizational image in eyes of the public with a
view to improving its market position and bringing about acceptance by it.
 To develop efficiency and productivity.
 To cater the health and the safety of the employee.
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8. BENEFIT OF LABOUR WELFARE FACILITIES
To employee:
 They enable the workers to live a richer and more satisfactory life.
 It increases his performance.
 It influences his attitude toward work and work environment.
To Employer:
 More effective recruitment
 It improves the moral of the employers
 It will lead to employee loyalty
 Lower turnover and absenteeism
 Good industrial relation
 Reduced influence of unions reduced threat of further govt. intervention.
 It helps the management to maintain harmony.
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9. WELFARE FACILITIES
Employee welfare facilities enable workers to live richer and more satisfactory life.
According to Industrial Committee on Employee welfare defined it “such services facilities
and amenities as adequate canteen, rest and recreation facilities, sanitary and medical
facilities, arrangements for travel to and from work and for the accommodation of workers
employed at a distance from their, homes and such other services, amenities and facilities
including social security measures as contributes to improve the conditions under which
worker are employed.
Employee welfare facilities are in the interest of the employee, the employer and the
society as a whole. Employees are not only all asset to the company but defiantly to raise
the standards of company.
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10. Forbes Campbell Knitwear welfare department can be classified into two sections
Statutory Non-statutory
As per factories act Social services/ security facilities
Statutory welfare facilities (as per factory act)
1. Canteen facility:
Under section 46 of factory Act a canteen is necessary in every organization. In FCK the
canteen is completely run by the management. According to the shift wise the company is
giving meals and Tiffin facility to employees. And the company is recovering Rs. 100 per
month from the employee’s salary.
2. First-aid facility:
According to the factory act First-aid facility is given to the company. FCK has First-aid
facility. It also includes medical officers . All basic medicines are available in the company.
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11. 3. Leave facility:
 15 days for earned leave for worker 30 days for manager
 Festival national leaves 10
Maternity facility: 12 weeks leave for workman with all benefits as per
maternity act 1961.
Social security facility:
1) FCK medical facility:
 The employees will be treated free of cost.
 Free medicines will be given.
Non-statutory facilities:
1. Death relief fund:
According to his/her salary, fund will be provided to his/her dependents
2. Transport facility:
For workers at present company is providing one side bus fare.
3. Cultural facility:
Company is conducting annual picnic and celebrating annual day every year.
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12. STATEMENT OF PROBLEM
Labour welfare faculties are the extra service like canteen, creates, education uniforms etc.
which are given to the employees without any reference to the specific work done by them.
Now a days labour welfare faculties provided to the employees have increased as the
employers have became aware of its advantages.
The improvement of human performance depends on how personnel department takes care
of employee’s attitude and health. The employer’s welfare program contributes to the
morale of employees. It influences employee’s attitudes towards the work and work
environment. That is totally it affects the efficiency of the employee.
So I have chosen to study “Impact of welfare facilities on employee satisfaction”
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13. PURPOSE OF THE STUDY
The purpose of the study is to get practical and to get practical knowledge and to get
experience and also to know the various Challenges that are found in corporate world.
The main purpose behind choosing this topic is.
 To determine/ to know the employees level of satisfaction towards welfare facilities
provided by FCK.
 To know the employees opinion about company.
 To know weather clear communication exists between employees-supervisors.
 To know employees expectation towards welfare facilities.
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14. SCOPE OF THE STUDY
The main purpose of the study is to know the Impact of welfare facilities on employee
satisfaction at Forbes Campbell Knitwear. and also to know the over all opinion of
employees about company.
And also to know the career growth opportunity exists in FCK and clear communication
exists between workers and supervisors. The study is conducted at Forbes Campbell
Knitwear company campus by random sampling.
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15. OBJECTIVES OF THE STUDY
 The main objective of the study is to know the impact of welfare facilities on
employee satisfaction.
 To know employee's expectation towards welfare facilities.
 To know the employee’s opinion about Company.
 To know whether career growth opportunity exits in FCK
 To know whether clear communication exists between employee-supervisor.
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16. ORGANIZATIONAL PROFILE
Name of the Company :- Campbell Knitwear Ltd
Address of the company :- Campbell knitwear ltd
Post Marihal, Bagalkot Road
Dist Belgaum- 591167
Karnataka India
Year of Establishment :- 1995
Nature of the Industry :- Textile Industry
Head office of the company :- Mumbai
Corporate Office :- Khatau House,
2nd floor, 410/411 MogulLane
Mahim (west)
Mumbai – 400016
India
Marketing Office :- Khatau House,
Ground floor,
410/411 MogulLane
Mahim (west)
Mumbai – 400016
India
Bankers :- Standard Chartered Bank UTI Bank
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17. Auditors :- Messrs, Murugesh and Company
Registered office :- Forbes Building
Charanjit Rai Marg
Fort. Mumbai- 400001
Board of Directors :-
B.G.Jain (Chairman)
F.K.Shah (vice president)
M.R. Venkatesh (General Manager)
R.S.Patil (Factory Manager)
V.K.Vora (Company secretary)
Fax :- 0091 831 2418353/2418282
Telephone number :- 0091 831 2418584
Website :- www.campbellknitwear.com
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18. Forbes Campbell Knitwear (Div of Forbes Gokak Ltd.) is designed as down stream
integration to add the value to yarn produced by Gokak Mills a division of Forbes Gokak
Ltd., a member company of parent group.
Forbes Campbell Knitwear (Div of Forbes Gokak Ltd.), project is located 18 kms away from
Belgaum city (North Karnataka) surrounded by lush green pollution free farms. The plant is
accessible by air, rail and road from Bombay and Bangalore. Goa is only 150 Kms away from
the plant.
While establishing the plant emphasis was laid on being eco friendly and azo free. And it
has fully automatic water treatment plant for recycling the effluents, captive
power generation and water supplies. They use dyestuff supplied by global firms like ICI
Sandoz, Ciba and Atul etc. The wastewater is released for affrestation, which they are
developing with plantation over 250 acres of hilly land around factory.
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19. The company has spent US $ 8.00 million on this project and the investments in most modern
machinery and equipment with latest technology. The machines are imported from Italy,
Germany, Switzerland, USA, Japan and Sweden etc.
They have in-house training faculty fresh workmen are recruited so as to suit and mould
them in their working environment. They have a team of young and energetic workmen with an
average age of 24 years. They do not recruit anyone below 18 years of age and all the rights
of the workmen are protected. The total Number of the employee is 888 including the staff and
workmen.
With such human technical infrastructure and corporate backing Forbes Campbell Knitwear
(Div of Forbes Gokak Ltd.), is committed to the world-class product.
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20. Policies of the Government
 In June 1985, the government of India announced the new Textile Policy with the main
objective to increase the production of cloth of acceptable quality at reasonable prices
to meet the clothing requirements of a growing population.
 The Government will encourage the establishment of the world class integrated textile
complexes and processing units. A scheme for setting up integrated apparels parks has
been initiated. This will enable the ready-made garments industry to set up modern
units with excellent infrastructure.
 The Textile Modernization fund set up in the year 1986 with a corpus of Rs.750 crores
has received an overwhelming response from the mills.
 The government of India is fully aware that, in the context of progressive globalization,
the Indian textile industry should improve product quality and cost efficiency. The
government has taken two major initiatives, namely the establishment of,
• Cotton Technology Mission (CTM)
• Technology Up gradation Fund (TUF)
 The government adopted the National Textile policy in the year 2000 to harness
opportunities for increasing India’s shares in global trade. The policy aims to increase
the values of textile and apparel exports from the current US $ 11 billion to US $ 50
billion by 2010.It also aims to increase cotton productivity by at least 50% and upgrade
its quality to international standards.
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21. Textile Mills in Karnataka
 The Banhatti co-op Spg Mills ltd
 Farmers co-op spg. Mills, Halkoti
 Gogte Mills, Belgaum
 Gokak Mills
 Gopalkrishna Textiles Mills Ltd
 Ram Kumar Mills Ltd
 Sujata textile Ltd
 Subrada Textilese Ltd
 Shree Chandrodaya Mills Ltd
 Shri. Anjaneya Cotton Mills Ltd
 Gadag co-op Textile Mills Ltd
 Velan Textiles Ltd
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22. Process of planning at Campbell
Receiving of orders
Order confirmation
Issuing F.C.K’s order copy
Order Planning
Knitting
Cutting
Sewing
Productions follow up
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23. Process of Orders in C.K .L
Confirmation of order
Merchandiser
Lab Dips Approval
Knitting Fabric Approval
Sample Development
Sample Approval
Final purchase order preparation
Knitting for Bulk
Dyeing and finishing
Cutting
Sewing preparatory
Sewing
Pressing
Visual checking
Packing
Dispatch
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24. Clients of the Company
Country Buyer Brand Names
Men’s wear Group Twin hill Original
USA Vantage Vantage
PGA Golf PGA Golf
Andrew Sportswear Andrew Sport
Destination
Esprit Esprit
Europe Smart way Smart way
Worthvaley Pierre cardin
Asics Asics
New Zealand Wales and makenly Pearl
Mexico Mexinde The One
Oman Oman Textiles Nasse, Joman
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25. Number of Departments
 Yarn Department
 Knitting Department
 Batch Preparation Department
 Dyeing Department
 Sampling Department
 Cutting Department
 Embroidery Section
 Sewing Preparation Department
 Production / Sewing Department
 Packing Department
 Stores Department
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26. Yarn Department
This is the starting point of the production process where the main Raw material, the Yarn
is received that goes the metamorphosis of being converted into fully finished garments.
The location of the yarn godown is such that the yarns are directly unloaded from the
trucks, inside the godown without being damaged. They are stored in a well-organized
manner and proper records are maintained. The storage capacity is of 40 to 50 tons of yarn.
Order are placed with Gokak Mills as per the purchase order of the buyer, if yarns are not
available with Gokak Mills, it spins the required yarn within 15 to 20 days and send them
to Campbell Knitwear Ltd, 70% of the yarn is brought from the Gokak Mills and other 30%
is filled by Arihanta Spinning Mill (Vardhaman), Amarjyoti Spinning Mill Tirpur, and
Mahaveer Spinning Mill and so on.
Types of yarn:
 Grey Yarns: Unbleached yarns.
 Dyed Yarns: Different color yarns
 Melanged yarns: Fibers which are dyed and spun into yarns
 Polyester cotton yarns
 Lycra threads: these are used for streachability
 Viscose rayon
 Filament yarn
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27. Yarn Godown Slip
Yarn Count:
Mill:
Lot/Shade:
Mfg.Month:
Total cones:
Gr.Wt:
Net.Wt:
Remarks:
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28. BABASAB PATIL Page- 28

29. Knitting Department
This department is the second step of production where the yarn starts taking a form into a
knitted fabric. The temperature maintained normally is “between” 22 to 26 degree Celsius; the
machines are set before starting the knitting process the knitting goes on for 24 hours of a day
comprising of 3 shifts when the operators change.
In knitting department they have circular knitting machine. There are in all 13 circular knitting
machines out of which 12 are Single Jersey Machines and 1 is Double Jersey Machine. The
Machine diameter is selected as per the buyer’s order, which means Lower diameter for kids
garment and higher diameter for larger size. The machine stops production automatically when
25 kgs are produced. Roller take down Mechanism is used.
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30. For cuffs and collars they use flat knitting machine, which can knit four yarns at a time or
more, there are 5 flat knitting machines in the Company. The company uses programmed
floppies for various ribs. Due to the software present inside the machine, rib designing can
be done in the machine itself. The maximum collar length that can be achieved in this
machine is 50 cms.
Humidification plant
The humidification plant is located besides the knitting department to maintain the ideal
temperature and pressure for knitting. The temperature maintained normally is between 220 to
260 . The relative Humidity maintained is 65%.
During knitting, a lot of fly and fluff is generated inside the knitting Department which
obstructs the knitting process and there by Result in a number of defects in the fabric knitted. In
order to avoid any such problems, the air inside the department needs to be replaced by fresh
air from outside. The humidification plant which supplies fresh air at the right temperature and
Humidity, thus helping to maintain the quality of the fabric knitted and the working
environment inside the department carry on this task of replacement of air
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31. Batch Preparatory Department
This department helps the company in taking its foremost step towards maintaining global
quality. Once the fabric is knitted it is brought in the form of rolls to this adjoining department
and sent to dyeing department in form of Batches.
The fabric is unrolled inspected for defects, reversed and batches are made along with required
tapes collars, cuffs and are sent to the dyeing department to be dyed in the same shades. The
batches are marked, labeled before sending to the Dyeing Department.
Though the fabric-unrolling machine has the capacity of unrolling 6000kgs of fabric per day
but based on the order it unrolls approximately only 2000 kgs.
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32. Dyeing Department
In this department the fabric takes its true colors and the department consists of:
• Dye Lab
• Dye Kitchen
• Dye Section
Dye Lab:
The company has fully fledged lab in their dying house, equipped with all required equipments
to test the dyes and chemicals as well as finished fabrics. The laboratory supports the dying
department of the company based on the order placed by the buyer the dyes are prepared for
the shade required. For the testing of dyes various tests like dry rub and wet rub are done on the
swatch sample, all tests are carried out according to ISO standards. The swatch samples are
sent to the buyer who then gets it tested by dyeing testing agencies like SGS India etc. In case
the tests of the dye lab and the buyer’s testing agency match, the approval for bulk dyeing is
given.
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33. Dye Kitchen:
The dye kitchen is located above the dye lab and which can be broadly divided into three
sections:
Chemical section--- for storing the chemicals used for making the dyes Dye preparation
section--- where bulk dye is prepared. Dozing section--- which consists of dozing tanks for
each Dyeing machine. The speed and proportion of dye which is sent to the dying machines is
controlled by these dozing tanks.
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34. Dyeing Section
The Dyeing Section consists of 5 soft-flow jet dyeing machine, the capacity of two being 400
kgs each, two being of 200 kgs each and one of 50 kgs. The 50 kgs capacity machine is used
for sample dyeing and the rest four are used for bulk dyeing. Also, one garment dyeing
machine is used as and when fully finished garments need to be dyed.
There are five people working for all the dyeing machines in each shift, there are 3 shifts, the
work being continued for all the 24 hours.
Dyeing Process
1. Scouring
2. Bleaching
3. Dyeing
The whole dyeing process including scouring and bleaching takes around 11 hours.
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35. Finishing Department
The finishing department is adjacent to the dyeing department and is equipped with all
modern machinery. The fabric, which are dyed are passed on to this department.
Once dyeing is done, the fabric is squeezed to extract the water. For this there are two
machines HYDRO EXTRACTOR of 100 kgs capacity and WEISS SQUEEZING machine
of 200 kgs capacity are used. The fabric is then passed through the WET SPREADER
machine to remove all the ridge marks. The capacity of this machine is 400kgs per 1.5
hour, temperature required is 140 degree Celsius. This results in shrinkage ranging between
1cm to 2cm, then fabric compacting is done on the compacting machine. This is done to
remove shrinkage and set the required GSM of the circular fabric. The fabric is then finally
dried by passing it through the RUCKH Drying machine of capacity 1500kgs/ 8 hours
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36. Sampling Department
The sampling department makes the garment according to the buyers requirements in order
to get them approved. Once the sample as approved, the bulk production starts. The
placement of the order depends upon the approval of samples sent by this department to
the Buyer. There are four kinds of samples
• Proto sample
• Size set sample
• Pre-production sample
• Salesman sample
Proto sample:
They have the main style and fitting features of the garment which are changeable
according to buyer’s needs.
Size Set Sample:
These are prepared after the approval of proto sample and consists of all sizes, Small,
Medium and Large. This sample is important for measurements and fittings.
Pre-Production Sample:
This sample is the exact clone of the garment the factory is supposed to produce in bulk.
Three pre-production samples are produced, two being sent to the buyer and one is kept
with the company itself.
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37. Salesman sample:
Around 30 to 40 pieces of garments are made and are hung in the shops. When the pre-
production sample is approved, bulk production is started. In case of new orders, Pilot run
is done within the sampling department and accordingly the production process is changed.
The company separately charges for the samples it makes for the buyer.
Cutting Department
The cutting department is situated in between the warehouse and the sewing preparatory
department, so the fabric is easily brought from the warehouse, gets cut and moves to the
sewing preparatory.
Various batches of fabric are sent to the cutting department along with the cuffs, collars
and trims. Records are maintained in each department and are crosschecked.
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38. The cutting department has a capacity of 15000 pieces per day and is equipped with an
automatic Dye and Punch Bierrebi cutting Machine. This machine is used to cut the fabric
of various dia, acceptable by the machine. The machine cuts 1200 pieces per hour.Band
knife is used to cut the collars, cuffs and sleeves. Ten layers can be cut at a time on a band
knife. Collars, plackets and pockets are cut along with the fusing.
Embroidery Section:
M/C MODEL DC-6, 18 Heads, TAJIMA
M/C is of 18 headed / head 6 needles.
Rings Size Used are 7-24 ” Rings
Cost- 14 lacks
Threads used are 2-ply embroidery Silk thread
100% Viscose filament-rayon
900m/tube-63 L
One Box Contains 10 tubes
Supplier:
Regd Natesh implex private Ltd.
Yashawantpur Bangalore-560022
CKL has done more then 300 Designs.
M/C are fully computerized. The designs are fed into floppy and these floppies are stored
properly. When repeat order comes they have style no and CKL-No.
According to which they sort out and do the embroidery.
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39. Sewing Preparatory Department
This department lies in between the cutting department and the sewing department. As the
name suggests, it prepares the panels to be stitched and made into garments in the sewing
department. In this department, the plackets are marked and stitched in the front panel and
the moon-patch with labels as per the buyer’s requirement in the back panels. Cuffs are
also attached to sleeves and various other functions are done according to the style of the
garment.
There are supervisors who keep a track off what the workers are doing and check whether
the position of labels and pockets are proper and guide the operators accordingly. The
department also has a machine for printing with Heat-pressing which is used to print logos
or company name on the required panels. A yellow card is hanged at each machine which
shows how many pieces the operator has been able to produce in a day and whether he has
been able to meet the targets. The garment parts are transferred from one operator to the
other in crates.
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40. Production / Sewing Department
In this department, the various garment parts are assembled, top stitched and various finishing
touches are given as per the buyer’s requirement. It is adjacent to sewing preparatory
department and Packing Department.
Based on the orders placed by the buyer, line setting is done in the production department.
There are six lines in this department and each line is given a target of number of pieces
which they should produce. At the beginning of each line, loading is done. The department
is equipped with switch track handling system and single line assembly system is followed.
There are 130 various machines installed in the sewing department. There production
capacity per day is 10000 to 12000 pieces.
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41. Packing Department
The packing department is adjacent to the sewing department and has an adjacent
warehouse from where the cartons can be loaded onto the trucks when the lot is to be sent.
In this department the final packing is done. The shirts packed in Polly bags from the lines
are sent to the department. It is here that they are packed into cartons. There are in all 14
workers in the department who are called as per requirement.
When packed pieces of garments are sent to this department from the line, an order slip is
also sent along with it. The worker at the receiving counter tallies the number in the slip
with the number of garments received. The garments are the packed in cartons in lots of 6
or 10 pieces as per the buyer’s requirement.
A small slip is placed in each carton containing information regarding the following.
• Serial Number
• Order Number
• Date
• Color Number
• Size Ratio
A sticker is also pasted on the cartons containing the following information.
• Reference Number
• Purchase Order Number
• Style Number
• Size
• Quantity
• Carton Number
• Country of Origin
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42. Stores Department
It is adjacent to the production and packing department. The stores department has racks in
which buttons, labels, threads and various accessories of various orders are kept. The racks
are labeled and the accessories belonging to the particular buyer are kept in there respective
racks. It also stores the stationery to be used by the various departments. When an order is
placed, garment accessories are ordered by the company for bulk production which are
then sent to different departments according to the targets and requirements of the day.
Labels, which are required by the sewing preparatory department are sent to that
department when the lineman brings the slip with the signature of their supervisor.
When this department receives goods, goods Inward Invoice is prepared in which the party
name from whom the samples are bought is maintained and sample is attached to it. One
copy is kept with the Stores Department, another copy is sent to the Merchandising
Department. The third copy is sent to the purchasing department. It is on their approval that
the payment is made.
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43. FABRIC DEFECTS KEPT IN MIND WHEN INSPECTION IS DONE
Fabric Faults:
1. Colour Combination
2. Thick Yarn
3. Thin Yarn
4. Barre effect
Knitting Faults:
1. Loop Drop
2. Sinker Line
3. Knitting Hole
4. Needle Line
Dyeing Faults:
1. Mud Stains
2. Streak Marks
3. Tie Knots
4. Dye Stains
Other Faults:
1. Yellow Marks
2. End of roll
3. Oil stains
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44. Maintenance department
The function of maintenance department can be divided into utility function and
maintenance function.
a) Utility function: Under this function the department has to ensure the operation of
generator sets, boilers, water suppliers etc. it should also give care about the
disposals of waste water.
b) Maintenance function: This function includes maintaining the cleanness of
machineries infrastructure etc.
Personal and Administration department:
The personnel department is one of the important department in CKL, this department will
look after human resources and administrative of CKL. These departments will directly
concerned with workers development and employees their feelings and satisfaction.
This department is striving to take maximum use of human resource of the organization.
The functions performed by personal dept are:
Recruitment: As labour turnover is more in CKL. Recruitment process is continuously
performed by personnel department this department takes care of sources of recruitment by
giving the advertisement in the news paper it will also take case of basic qualification skills
required by the worker or employee.
BABASAB PATIL Page- 44

45. Wage and salary administration:
This department will look after wage payment to the operation and payment of salary to the
staff of the CKL.
Benefits and welfare facilities: This department will take care of benefits available foe
workers or employees like leave benefits, bonus, advances, provident fund, compensation
against injury etc.
Time keeping: For time keeping there is punch card system. The operators and employees
are required to make in punch and punch out. Punching machines are connected to
computers, which calculates in hourly basis.
Safety measures: This department will provide the safety measures like gum shoes,
goggles, gloves, helmet etc to the dyeing machine operators, mask to the sewing operators
to protect themselves from the dust that is the tiny cotton particles. For emergency situation
first aid boxes are kept ready at different places. A clinic and part time doctor are also
stationed in the factory premises.
Personal and administration is headed by personal and HRD
Manager R.S. Patil 3 executives out of whom one is welfare officer assist him.
BABASAB PATIL Page- 45

46. Marketing Department
Marketing department performed the functions like receiving the order and dispatching
them in right time, in required city as per requirements of the customers companies
marketing dept is headed by marketing manager F. K. Shah who is also vice president of
the company. CKL also has one marketing department in Mumbai to take care of export
orders , which is headed by commercial manager Mr. Mahesh Mahalingam.
Finance department
The finance department is an important department in CKL. Accounts department is
embedded in finance department. It will take care of all financial activities of the company.
The main responsibility of finance dept is:
• Preparing and maintaining accounts
• Financing of day-to-day activities of company managing accounts receivales and
accounts payables.
• Preparing and handling costing information.
• Preparing budgeting
• Preparing budget
• Preparing profitability statements and reports.
BABASAB PATIL Page- 46

47. Welfare Department
The company have separate welfare department to look after the all welfare of working
employees.
Welfare Officer:
Section 49 of the Factories act, 1948 makes it obligatory on the employer to appoint a
welfare officer in every factory where 500 or more workers are ordinary employed. Thus
the appointment of welfare officer is a statutory appointment.
The Company has appointed Welfare Officer Mrs. Bharati J.Jadhav
BABASAB PATIL Page- 47

48. Organizational chart:
Chief Executive Officer
Vice President (Marketing)
General Manager
(Production)
Factory Manager
(HRD Department)
Marketing Finance HRD Maintenance Production
Knitting Dyeing Cutting Sewing Packing
Dept Dept Dept Dept Dept
BABASAB PATIL Page- 48

49. SAMPLING
Sample representation of a particular population, and is the subset of the population.
Concerned to my project, the sample represented is as sample size of 100 people in number
& the sample is consisting of the employees of Forbes Campbell knitwear.
Stages in the selection of a sample.
 Define the target population.
 Specify the sampling frame.
 Specify sampling unit.
 Specify sampling method.
 Determine sample size.
 Specify sampling plan.
 Select the sample.
1. Define the target population.
Concerned to the project, selected the target population as the employees of Forbes
Campbell Knitwear.
2. Select the sampling frame.
Concerned to the project, the sampling frame held at Forbes Campbell Knitwear
company are the different department employees.
3. Specify the sampling unit.
Sampling unit consisting of the selected sample.
BABASAB PATIL Page- 49

50. 4. Specify sampling method.
Concerned to the project, using the probability sampling method, where there is a
probability of selecting any particular member is known i.e. sample random sample.
5. Determination of the sample size.
Concerned to the research sample size selected is 100 i.e. value of the information
exceeds the cost.
6. Specify the sampling plan.
Sampling plan is done according to the stages in the sampling process.
7. Select the sample.
It includes the actual selection of the sample elements and field work (as I am using the
questionnaire)
Background:
As Forbes Campbell Knitwear is completely export-oriented company now they want to
concentrate on domestic market. They want to know the employees satisfaction towards
welfare facilities.
Purpose:
The main objective is to know the impact of welfare facilities on employees satisfaction
and overall opinion of the employee towards FCK.
BABASAB PATIL Page- 50

51. Research Approach:
A non technical deviation of data collection method. i.e. sample survey that includes
employees of Forbes Campbell Knitwear are department workers (production department)
Time and cost requirement:
Time needed id two months (8weeks) and the financial cost are,
 Daily expenses about 50% for two months it would be, 3000/-.
 Stationary and printing about, 2000/-.
Total financial cost=3000+2000=5000/-
BABASAB PATIL Page- 51

52. DATA COLLECTION METHODS
Primary data collection:
 Interview: the administrator of a questionnaire to an individual or group of
individuals is called an interview.
 Type of interview & structured interview it refers to the extent to which an
interviewer i.e. restricted to following the wording and restrictions in the
questionnaire.
Concerned to my project, I am using the structured questionnaire with open-ended, close
ended and ratings scales where and when necessary. And the questionnaire was addressed
to the employees of FCK.
BABASAB PATIL Page- 52

53. MEASURING TOOLS
Description type of research, using the questionnaire with rating scale, open & closed
questions. Percentage calculation.
Graphical Methods: By using Column, Pie-Chart, Cylinder, Cone, Pyramid.
BABASAB PATIL Page- 53

54. ANALYSIS AND INTERPRETATION
Question No.1 Response
Yes 62
No 38
Q1. ARE YOU SATISFIED WITH
TRANSPORTATION FACILITY
No
38%
Yes
No
Yes
62%
Interpretation:
From the above graph we can see that, in the total sample size of 100, 62% of employees
are satisfied with transportation facility provided by Forbes Campbell Knitwear and 32% of
the respondents are not satisfied. Because company at present providing one side bus fare.
They want both side bus fare and employees are expecting that company should purchase
new bus.
BABASAB PATIL Page- 54

55. Question No.2 Response
1 2 3
A 19 51 30
B 29 44 27
C 67 29 04
D 79 21 -
Q2. WHAT IS YOUR OPINION ABOUT THE
FOLLOWING AT CANTEEN.
100%
79%
RESPONDETS
NUMBER OF
80% 67%
51% 1
60% 44%
30% 2
40% 29% 27% 29%
19% 21% 3
20% 4% 0
0%
A- Price B- Quality C- Cleanliness D- Sitting
Arrange
PARTICULARS
Interpretation:
From the above graph we can see that 51% of the respondents are satisfied with price of
canteen19% of the respondents are highly satisfied and 30% of respondents are highly
satisfied and 30% of respondents are not at all satisfied.
44% of the respondents are satisfied with canteen quality 29% of the respondents are
highly satisfied and 27% of the respondents are not at all satisfied.
67% of the respondents are highly satisfied with cleanliness of the canteen 29% of the
respondents are satisfied and 04% of respondents are not at all satisfied.
79% of the respondents are highly satisfied with sitting arrangement made in canteen and
21% of respondents are satisfied.
Question No.3 Response
Yes 69
No 31
BABASAB PATIL Page- 55

56. Q3. ARE YOU SATISFIED WITH MEDICAL
FACILITIES.
No, 31%
Yes
No
Yes, 69%
Interpretation:
From the above graph we can see that 69% of respondents are satisfied with medical
facilities provided by the company and 31% of the respondents are not satisfied. Because
there is no hygiene clinic and non-availability of Doctor. Doctor should available 24 hours.
BABASAB PATIL Page- 56

57. Question No.4 Response
1 2 3
A 53 45 02
B 66 33 01
C 71 21 08
Q4. DRINKING WATER FACILITY
100%
21%
RESPONDENTS
80% 71%
NUMBER OF
33% 8% C
60%
B
66%
40%
A
20% 45% 1%
53% 2%
0%
1- Cleanliness 2- Accessibility 3- Hot Water
PARTICULARS
Interpretation:
From the above graph we can see that 53% of the respondents are highly satisfied with
cleanliness of drinking water 45% of the respondents are satisfied and 2% are not at all
satisfied.
Regarding accessibility of the drinking water 66% of the respondents are satisfied are
highly satisfied,33% of them are satisfied and 1% are not at all satisfied.
Above hot water 71% of the respondents are highly satisfied, 21% of the respondents are
satisfied and 8% of respondents are not at all satisfied.
BABASAB PATIL Page- 57

58. Question No.5 Response
1 00
2 00
3 00
4 03
5 10
6 12
7 27
8 19
9 12
10 17
Q5. HOW DO YOU RATE THE SANITATION AT FCK.
30% 27%
25%
20% 19% 17%
NUMBER OF
15% 12% 12%
RESPONDENTS 10%
10%
5% 3% Series1
0% 0% 0% 0%
1- 2 3 4 5 6 7 8 9 10-
Very Very
Bad Good
LEVELS
Interpretation:
27% and 19% (46%) of the respondents are placed 7 & 8th rank respectively as good for
sanitation. 12% & 17% (29%) of the respondents are placed 9&10th rank respectively as
very good, 10%&12% (22%) are placed 5&6th rank respectively as neutral.
BABASAB PATIL Page- 58

59. Question No.6 Response
1 04
2 53
3 14
4 16
5 13
Q6. WHERE DO YOU PLACE ANNUAL PICNIC
AND ANNIAL DAY CELEBRATION.
5- Not
experienced ,
13% 1-Excellent,
4% 1-Excellent
4- Average, 2- V. Good
16% 3- Good
2- V. Good,
3- Good, 14% 53% 4- Average
5- Not experienced
Interpretation:
From the above graph we can see that 53% of the respondent are pleased very good for
annual picnic and annual day celebration, 16% of the respondents are placed average, 14%
of the respondents are placed good 13% of the respondents are not experienced and 04% of
respondents are placed as excellent.
BABASAB PATIL Page- 59

60. Question No.7 Response
1 07
2 47
3 31
4 13
5 02
Q7. STATE YOUR SATISFACTION LEVEL TOWARDS PRESENT WELFARE
FACILITIES
50%
40%
NUMBER OF 30%
RESPONDENTS 20%
10% Series1
0%
1-Excellent 2- V. Good 3- Good 4- Average 5- Not
experienced
PARTICULARS
Interpretation:
From the above graph we can see that 47% of the respondents are stated their satisfaction
level very good towards present welfare facilities. 31% of the respondents are stated as
good.
BABASAB PATIL Page- 60

61. Question No.8 Response
A B C D E F G
1 09 20 23 32 06 01 09
2 33 14 11 24 10 02 06
3 26 21 19 19 10 01 04
4 15 29 27 19 05 03 02
5 07 08 12 03 40 12 18
6 07 04 01 02 09 67 10
7 03 04 07 01 20 14 51
Q8. RANK ON A SCALE OF (1 BEING HIGHHEST 7
IS LAST)
1% A-Canteen
9% 9%
6% B-Transportation
20%
C-Medical Facilities
D-Drinking water
E-Sanitary
32%
F-Parties & Picnic
23%
G-Performance awards
Interpretation
According to the respondents 32% of them placed first preference to the Drinking water,
23% for Medical facility, 20% for Transportation, 9% for Canteen, 9% for Performance
awards, 6% for Sanitation and 1% for Parties & Picnics. So according to the respondents
preference ranks are D-C-B-A-G-E-F.
BABASAB PATIL Page- 61

62. Question No.9 Response
1 16
2 14
3 53
4 16
5 01
Q9. HOW DO YOU FEEL ABOUT WORKING ENVIRONMENT
60% 53%
50%
40%
NUMBER OF
30%
RESPONDENTS
20% 16% 14% 16%
Series1
10% 1%
0%
A- B- V. Good C- Good D- Average E- Poor
Excellent
PARTICULARS
Interpretation
From the above graph we can come to know that 53% of the respondents are feeling good
about working environment.
16% of the respondents are feeling excellent
16% of the respondents are feeling Average
16% of the respondents are feeling very good
14% of the respondents are feeling poor.
BABASAB PATIL Page- 62

63. Question No.10 Response
1 01
2 05
3 41
4 30
5 23
Q10. CAREER GROWTH OPPORTUNITY EXISTS IN
THE FCK
1% 1-Strongly Disagree
23% 5%
2-Disagree
3-Neither agree nor
41% Disagree
4-Agree
30%
5-Strongly Agree
Interpretation
From the above graph we can see that 41% respondents are neither agree nor disagree for
career growth opportunity exists in company, 30% of respondents are strongly agreed,
23% of the respondents are strongly agreed, 5% of the respondents are disagreed and 1% of
the respondent are strongly disagreed.
BABASAB PATIL Page- 63

64. Question No.11 Response
1 01
2 21
3 72
4 04
5 02
Q11. ARE YOU SATISFIED WITH PRODUCTIVITY /
PERFORMANCE BASED AWARD
2% 1-Completely Satisfied
1%
4% 21%
2-Satisfied
3-Niether Agree nor
Disagree
4- Agree
72% 5Strongly Agree
Interpretation
From the above graph we can see that 72% of the respondents are neither satisfied nor
dissatisfied with productivity performance based award, 21% of the respondents are
satisfied 4% of the respondents are dissatisfied, 2% of the respondents are completely
dissatisfied and 1% of the respondents are completely satisfied.
BABASAB PATIL Page- 64

65. Question No.12 Response
1 01
2 03
3 07
4 52
5 38
Q12. INSTRUCTIONS PROVIDED BY SUPERVISORS
ARE MORECLEAR & PRECISE
1%
3% 1-Strongly Disagree
7%
2-Disagree
38%
3-Neither agree nor
Disagree
4-Agree
52%
5-Strongly Agree
Interpretation
From the above graph we can observe that 52% of the respondents are agreed that
instructions provided by supervisors are more clear & praise, 38% of them are strongly
agreed, 7% of them are neither agreed nor disagreed, and 3% of them are disagreed.
BABASAB PATIL Page- 65

66. Question No.13 Response
1 10
2 16
3 64
4 10
Q13. HOW DO YOU FEEL ABOUT WORKLOAD
70% 64%
60%
50%
NUMBER OF 40%
RESPONDENTS 30%
16% Series1
20% 10% 10%
10%
0%
A-Excellent B-High C-Moderate D-Low
PARTICULARS
Interpretation
From the above graph we can observe that 64% of the respondents are feeling work load is
moderate, 16% of them are feeling high, 10% of them feeling very high and remaining 10%
of the respondents are feeling low.
BABASAB PATIL Page- 66

67. Question No.14 Response
1 28
2 39
3 32
4 01
Q14. OVERALL HOW DO YOU FEEL ABOUT COMPANY
4- Poor
PARTICULARS
3- Good
2- V. Good Series1
1-Excellent
0 10 20 30 40
NUMBER OF RESPONDENTS
Interpretation
From the above graph we can observe that 39% of the respondents are feeling very good
about the company overall, 32% of them are feeling good 28% of them excellent and 1% of
them feeling poor.
BABASAB PATIL Page- 67

68. MASTER SHEET
DATA CODE SHEET
Q.NO. 1 2 3 4 5 6 7 8 9 10 11 12 13 14
SL.
NO. 1 2 3 4 1 2 3 A B C D E F G
1 1 3 3 2 1 2 1 1 1 7 2 2 2 3 4 1 5 6 7 4 3 3 4 2 2
2 1 2 1 2 1 1 2 2 1 5 2 2 4 3 2 1 5 6 7 3 3 3 4 3 3
3 1 2 2 2 1 1 1 1 1 7 2 2 4 2 3 1 6 7 5 3 3 3 4 4 2
4 2 3 3 1 1 2 1 1 1 7 2 2 3 4 1 2 7 6 5 3 3 3 4 4 3
5 1 2 2 2 2 2 2 1 1 6 2 3 4 1 3 2 7 5 6 3 3 3 4 4 2
6 1 2 1 1 1 1 1 1 1 6 4 3 2 4 3 1 7 6 5 3 3 3 4 3 3
7 1 2 1 1 1 1 2 1 1 6 2 2 1 2 4 3 7 6 5 3 3 3 5 3 3
8 1 2 2 1 1 1 1 1 1 8 2 3 3 4 2 1 6 7 5 1 3 3 4 3 3
9 1 1 1 1 1 1 2 2 2 8 2 1 2 1 3 4 6 7 5 4 4 3 4 4 1
10 1 2 2 1 1 1 2 2 2 6 2 2 2 1 4 3 5 6 7 3 4 3 4 3 3
11 2 3 2 1 1 1 1 1 1 6 2 2 4 1 3 2 5 6 7 3 3 3 5 3 3
12 2 2 2 1 1 1 1 1 1 6 2 2 1 3 4 2 7 6 5 3 3 3 5 3 2
13 2 3 2 1 1 1 1 1 1 5 2 2 1 3 4 2 5 6 7 3 3 3 4 3 2
14 2 3 2 1 1 1 1 1 1 8 2 2 3 1 4 2 5 6 7 3 3 3 4 3 1
15 1 1 1 1 1 1 2 1 1 8 2 3 1 4 3 2 5 6 7 3 3 3 4 3 2
16 2 3 3 1 1 1 2 1 1 7 2 2 2 1 4 3 6 7 5 3 3 3 4 3 2
17 1 2 2 1 1 1 1 1 1 9 2 2 2 3 1 4 5 6 7 3 3 3 5 3 2
18 2 3 2 1 1 2 1 1 1 8 2 2 2 3 1 4 5 6 7 2 3 3 4 3 1
19 2 3 2 1 1 2 2 2 2 6 4 3 2 1 4 3 7 5 6 3 3 3 4 3 1
20 2 3 3 2 1 2 2 1 1 5 3 3 1 4 5 2 7 6 3 3 3 3 4 4 3
21 2 3 2 1 1 1 1 1 1 5 3 3 2 1 5 4 7 6 3 3 3 3 5 4 3
22 1 3 1 1 1 1 1 1 1 7 2 2 2 3 1 4 5 6 7 3 3 3 5 3 2
23 2 1 1 1 1 1 1 1 1 10 2 2 2 3 1 4 5 6 7 3 3 3 5 3 2
24 2 2 3 2 2 2 2 1 1 10 1 4 6 3 4 2 7 5 1 3 3 3 5 1 3
25 1 3 3 1 1 1 2 2 2 7 4 4 4 1 5 3 6 7 2 1 3 3 4 3 3
26 1 2 2 1 1 1 2 3 3 7 2 2 2 5 4 3 1 6 7 3 2 2 3 3 3
27 1 1 1 1 1 1 2 2 2 5 2 1 1 4 3 2 5 6 7 4 5 3 2 3 2
28 1 1 1 1 1 1 2 2 1 4 1 2 2 4 1 3 7 6 5 2 3 3 3 3 2
29 2 2 2 1 1 1 2 2 1 4 2 2 3 5 4 1 2 6 7 4 4 3 4 3 2
30 1 3 3 2 2 2 2 1 2 7 2 4 3 2 4 1 6 5 7 3 4 3 5 3 2
31 2 2 2 2 1 1 2 2 2 7 2 2 2 3 5 1 4 6 7 3 4 3 5 3 3
32 1 3 2 2 2 2 1 1 1 7 3 3 5 6 3 7 2 4 1 3 3 3 5 3 3
33 1 2 2 1 1 1 2 2 2 7 2 3 4 2 1 3 5 6 7 3 4 2 4 3 2
34 2 2 2 2 2 2 2 2 2 7 2 3 4 5 7 2 3 6 1 3 3 4 4 3 2
35 2 2 2 2 1 1 1 2 1 8 2 3 6 1 7 4 2 5 3 3 3 3 4 3 3
36 1 3 3 2 1 1 2 1 2 7 3 2 2 7 5 1 3 6 4 3 3 3 4 3 3
37 1 2 2 2 1 1 1 1 1 7 1 2 6 2 7 4 3 5 1 3 4 3 4 3 2
38 1 1 1 1 1 1 2 2 1 7 1 2 3 6 4 5 1 7 2 3 4 3 4 3 1
39 1 3 3 2 1 1 2 2 2 8 5 2 3 2 1 4 7 6 5 2 3 3 4 3 3
40 1 2 2 1 1 1 2 1 1 7 2 2 1 3 4 2 5 6 7 4 3 3 5 4 2
BABASAB PATIL Page- 68

69. 41 2 3 3 1 2 2 1 1 1 7 2 2 1 2 4 3 5 6 7 3 4 3 4 3 2
42 1 2 2 1 1 1 1 2 2 6 4 3 7 1 6 5 3 4 2 3 4 3 4 1 2
43 2 2 2 1 1 1 1 1 1 8 2 2 5 2 7 1 4 6 3 3 4 3 4 2 2
44 1 2 2 1 1 1 1 1 1 8 2 4 6 7 5 3 2 4 1 3 4 3 4 2 3
45 1 2 2 1 1 1 1 1 1 8 3 3 6 1 7 4 3 5 2 3 3 3 4 3 2
46 2 2 2 1 2 2 1 1 1 8 2 2 6 5 3 4 1 7 2 3 5 2 4 3 2
47 1 2 2 1 1 1 1 1 1 8 2 3 3 4 5 6 1 7 2 3 4 3 4 3 2
48 2 2 3 2 2 2 2 2 2 7 2 2 2 4 3 1 5 6 7 3 5 3 5 3 3
49 2 3 2 1 1 1 2 2 2 7 2 2 1 3 4 2 7 6 5 1 5 3 5 3 1
50 1 3 3 2 1 1 2 1 1 5 2 2 2 3 4 1 5 6 7 3 3 3 5 3 2
51 1 2 2 1 1 1 1 2 1 5 2 2 3 4 5 1 2 6 7 4 4 3 4 3 2
52 1 2 3 2 1 2 2 1 1 5 2 2 3 4 5 2 1 6 7 2 5 3 4 2 2
53 1 3 3 1 1 1 1 1 1 7 2 2 3 5 4 1 2 6 7 2 4 3 4 4 2
54 2 2 2 1 1 1 1 1 1 8 2 3 3 4 1 2 5 6 7 4 2 3 4 3 3
55 1 1 2 1 1 1 2 2 2 8 5 2 2 4 5 1 3 6 7 3 2 3 3 3 1
56 2 3 3 2 2 1 1 2 1 9 5 3 2 4 3 1 7 6 5 3 2 2 4 3 2
57 2 2 1 1 1 1 1 1 1 10 5 1 2 4 7 1 3 5 6 1 3 3 5 2 1
58 2 3 3 2 2 2 2 1 1 7 2 4 2 1 4 3 7 6 5 4 3 3 4 3 3
59 1 2 2 1 1 1 1 1 1 3 2 2 6 4 1 5 3 2 7 1 5 1 5 3 1
60 1 2 2 1 1 1 1 1 1 7 2 2 2 4 3 1 5 6 7 1 5 2 5 2 2
61 1 2 1 1 1 1 1 1 1 9 2 2 4 5 2 3 7 6 1 1 5 2 4 3 1
62 1 1 1 1 1 1 1 1 1 10 2 2 2 4 3 1 5 6 7 1 5 2 5 3 1
63 1 1 1 1 1 1 1 1 1 10 3 1 4 3 2 1 5 6 7 1 5 2 5 1 1
64 1 1 1 1 1 2 1 1 1 10 2 1 2 3 4 1 5 6 7 1 5 2 5 3 1
65 1 3 2 1 2 1 2 2 2 6 2 2 7 6 3 4 2 5 1 3 3 3 4 3 2
66 3 2 3 2 1 1 1 1 1 7 2 2 3 2 1 4 7 5 6 3 5 3 4 3 2
67 1 2 1 1 1 1 1 1 1 10 2 2 2 4 3 1 5 6 7 1 5 3 5 3 1
68 1 2 1 1 1 2 1 1 1 9 4 3 3 4 2 1 7 6 5 2 4 3 5 2 1
69 1 1 1 1 1 1 1 1 1 10 5 2 5 4 3 2 6 1 7 1 4 3 5 3 1
70 1 1 1 1 1 1 1 1 1 10 3 2 2 3 4 1 5 7 6 1 5 2 5 3 1
71 1 1 1 1 1 1 1 1 1 10 4 3 3 5 2 4 6 7 1 2 5 3 5 3 3
72 1 1 1 1 1 1 1 1 1 10 1 1 3 4 2 1 5 6 7 2 5 2 5 3 1
73 1 2 1 1 1 1 1 1 1 9 5 3 3 4 1 2 5 6 7 3 4 2 4 1 2
74 1 1 1 1 1 2 1 1 1 9 2 3 3 4 1 2 5 6 7 1 4 2 4 2 1
75 2 3 2 1 1 2 2 1 1 8 4 4 2 5 1 3 6 7 4 4 3 3 5 1 3
76 2 3 2 1 1 2 1 1 1 10 4 4 2 3 1 4 5 6 7 4 4 3 5 1 2
77 1 2 2 1 1 2 2 1 1 9 3 3 5 7 1 3 4 5 6 2 5 3 5 1 2
78 2 1 2 1 1 2 1 1 1 10 3 3 3 1 4 3 2 6 7 2 3 3 5 2 2
79 1 1 1 1 1 1 1 1 1 10 1 2 7 4 1 2 5 6 7 1 5 2 5 3 1
80 1 1 1 1 1 1 1 1 1 10 5 2 3 1 4 6 3 2 5 3 4 2 5 3 3
81 1 2 2 1 1 2 1 1 1 10 3 3 2 7 1 2 4 5 6 2 5 5 5 3 1
82 1 2 1 1 1 1 1 1 1 9 2 1 3 3 4 1 5 6 7 2 5 2 5 2 1
83 1 2 1 1 1 2 1 1 1 8 5 3 4 4 2 1 5 6 7 2 4 2 2 3 1
84 2 2 3 3 2 2 3 2 3 4 3 4 5 1 2 3 5 6 7 4 1 4 5 3 3
85 1 2 2 2 2 1 1 2 2 10 3 3 3 2 3 1 4 6 7 3 4 2 4 1 2
86 2 2 3 3 2 1 3 2 3 7 4 3 3 2 1 4 7 6 5 2 3 3 3 3 2
87 1 3 3 2 2 2 2 2 2 7 4 4 5 4 5 2 1 6 7 4 2 5 3 3 3
88 2 3 3 2 2 2 2 2 3 5 5 5 3 6 7 4 5 3 1 4 3 3 3 1 3
89 2 3 3 3 1 2 2 2 2 6 4 5 4 4 2 1 5 7 6 5 3 3 4 3 3
BABASAB PATIL Page- 69

70. 90 2 2 2 2 2 1 2 2 2 9 3 3 4 2 1 3 7 6 5 3 4 4 4 1 3
91 2 2 2 2 2 1 2 2 2 8 3 4 4 1 5 2 3 7 6 3 4 2 4 1 1
92 1 2 3 2 2 2 2 2 1 6 4 4 2 2 1 3 5 6 7 4 5 2 3 2 3
93 1 2 3 2 2 1 2 2 3 7 5 3 5 3 1 4 7 6 5 3 4 3 2 2 2
94 1 2 3 2 2 2 2 2 3 5 4 4 3 1 4 3 2 7 6 3 4 4 4 2 4
95 1 2 3 1 1 2 2 2 3 9 5 3 4 4 2 1 5 6 7 3 5 2 4 3 3
96 2 2 2 3 1 1 2 1 3 6 5 3 4 3 1 2 5 6 7 3 4 3 4 2 2
97 2 2 1 1 1 1 2 1 1 8 4 2 3 1 3 2 5 6 7 4 4 3 4 2 3
98 1 1 1 1 1 1 2 1 1 7 4 4 2 2 4 1 5 6 7 3 3 3 5 4 1
99 2 3 3 2 1 1 1 1 1 8 4 2 2 3 4 1 5 6 7 3 4 3 4 3 1
100 1 2 2 1 1 1 2 1 1 9 5 2 2 1 3 4 5 6 7 4 3 3 4 3 1
BABASAB PATIL Page- 70

71. FINDINGS
1. 85% of the employees are satisfied with welfare facilities provided by FCK.
2. 97% and 79% of the respondents are satisfied with canteen facility with regard to
quality of food and cleanliness respectively.
3. 62% of the respondents are satisfied with transportation facility.
4. 30% of respondents are agreed & 23% of respondents are strongly agreed that in
FCK career growth opportunity exist.
5. 52% of the respondents have agreed that there is a clear communication between
supervision & workers 38% of the respondents are strongly agreed.
6. 39% & 28% of the respondents are feeling very good and excellent respectively
about the company.
7. Employees are expecting following welfare facilities.
a) Company’s own bus for transport facilities.
b) Respondents are expecting to reduce prices of canteen food and improve
quality of the food also more verity should be there.
c) In annual day celebration there should be more entertainment programme
d) Employee State Insurance (ESI) facility.
e) Education facility for employee’s children and
f) Credit society.
BABASAB PATIL Page- 71

72. SUGGESTIONS
1. Company should own their bus and should give employee the free transportation
facilities for both the travel time.
2. Company should provide 24 hours medical facilities with availability of Doctors
and ambulance services. In addition to this, cleanliness should be maintained as
“Health is Wealth”.
3. Quality of food should be provided with hygiene. Varieties of dishes should be
served.
4. The employees should be given recognition for their hard work and they should be
proud being part of the organization.
5. There should be proper communication and good rapport between various
departments.
6. These are some expectations of employees.
a) Education facility for their children.
b) Employee State Insurance (ESI) facility.
c) Credit Society.
d) Gymkhana club with indoor and outdoor games.
BABASAB PATIL Page- 72

73. CONCLUSION
“Welfare facilities are in the interest of the employee, the employer and the society as a
whole. Employees are not only asset to the company but also to raise the standards of the
company”.
 The satisfied employees are asset to company so it is the company’s responsibility
to see that the employees are satisfied and their expectation are met.
 There will be win win situation if employee’s expectations and Management
expectation go hand in hand.
 The productivity of the company depends on the employee’s satisfaction.
According to the survey it is clear that most of the employees are satisfied with welfare
facilities provided by the company, if the company provides expected welfare facilitates, it
will defiantly raise the standards of the company and employees will be satisfied.
BABASAB PATIL Page- 73

74. Dear Sir / Madam,
QUESTIONNAIRE
Employee Name :
__________________________________________________________
Employee Number :
__________________________________________________________
Department :
__________________________________________________________
(1) Are you satisfied with transportation facility?
Yes No
If No why? _______________________________________________________
(2) What is your opinion about the following at canteen?
Particular Highly satisfied Satisfied Not at all satisfied
Price
Quality
Cleanliness
Sitting Arrangement
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75. (3) Are you satisfied with Medical Facilities?
Yes No
If No Why?________________________________________________________
(4) Drinking water facility.
Particular Highly Satisfied Satisfied nor dissatisfied Not at all satisfied
Cleanliness
Accessibility
Hot Water
(5) How do you rate the sanitation at Forbes Campbell Knitwear.
Very Bad Very Good
1 2 3 4 5 6 7 8 9 10
(6) Where do you place annual picnic and annual day celebration?
A. Excellent C. Good
B. Very Good D. Average
E. Not experienced
Any suggestions __________________________________________________
(7) State your satisfaction level towards present welfare facilities.
A. Excellent C. Good
B. Very Good D. Average
E. Not experienced
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76. (8) Rank on a scale of (1 being highest 7 is last)
A. Canteen [ ]
B. Transportation [ ]
C. Medical facilities [ ]
D. Drinking water [ ]
E. Sanitary [ ]
F. Parties & Picnic [ ]
G. Performance awards [ ]
(9) How do you feel about working environment?
A. Excellent B. Very Good
C. Good D. Average
E. Poor
(10) Career growth opportunity exists in the Forbes Campbell Knitwear.
Strongly disagree Disagree Neither Agree nor Disagree Agree Strongly
Agree
(11)Are you satisfied with productivity / performance based award.
Completely Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Completely dissatisfied
(12)Instructions provided by supervisors are more clear & precise.
Strongly disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
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77. (13)How do you feel about workload?
A. Excellent B. High
C. Moderate D. Low
(14) Overall how do you feel about company?
A. Excellent
B. Very Good
C. Good
D. Poor
(15)Any suggestion for welfare facilities.
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78. Bibliography
1. Essentials of Human Resource Management and Industrial Relations
• P. Subba Rao
2. Marketing Research
• Tull and Hawkins
3. Website
• www.google.com
• www.campbellknitwear.com
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82. Conclusion and Recommendations
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