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Body level
Taking China Brands to the world
Bringing Global Brands to China
In a digital and social world
Barney Loehnis
ASIA PACIFIC Digital Strategy
ASIA PACIFIC Head of Mobile
@barneylo
1
Brand China
2
China is simply returning to its historical position
3
China has 75 Co. in Fortune 500 & 12 in Global 100 top Brands
Millward Brown: BrandZ Chinese Brands
4
TNS - Chinese brands going global
91% consumers think “brand China” lags global brands
5
TNS - Chinese brands going global
This is the negative image that Brand China must “shake”
6
"The so-called Chinese Dream, it's as fragile as
this papercut. It's an illusion” Ai Wei Wei
There is so much desire in China to have a bright future
7
THE BLUEPRINT
8
OEM / Factory
Local Product
Local Expansion
Establish Brand
Global
Expansion
Brand
Adaptation
Distribution
Product Design
Local Acquisition
Marketing Management
Appoint KOL’s
Sponsor Sport/event
Develop Content
Social Community
Product Adaptation
INTL Acquisition
INTL Management
Distribution
ecommerce/ CRM
Celebrities
Cultural Drivers
KOL’s
Branded Content
Social Community
Quality
Cost
Speed
Cost
Value
MANUFACTURERS
& SHOPKEEPERS
BRAND BUILDING
& INNOVATION
BUSINESS AND
MARKETING
Evolutionary path from a local to a global brand
Demonstrate Quality
Establish Marketing
Develop Brand
Global Marketing
9
DIFFICULTY
RATING
10.0
1.INTERNATIONAL EXPERIENCED MANAGEMENT
2.Expanding DISTRIBUTION CHANNEL+ R&D
3.Demonstrable CONSUMER INSIGHT
4.Adaptation of PRODUCT DESIGN
5.Established CULTURAL ASSIMILATION / SPONSORSHIPS
6.Active SOCIAL & BRANDED CONTENT PLATFORM
7.INTEGRATED MARKETING / SERVICES SYSTEM
How hard is the task? How big is the achievement?
What are the drivers that lead to building successful brands?
10
8% WW white goods SALES1984 2011Bust & Broken
PRODUCT
DRIVEN
"The way we sell online is to be transparent.
We tell users everything about the phone.
Telling them fully about the CPU, display,
that it uses an LG battery. We give the good
and the bad. And tell them how we'll fix the
bad." Bin Lin, Founder
CONSUMER
DRIVEN
“Taobao does not belong
to China. It comes from
China but belongs to the
whole world. Taobao
belongs to this
generation.”
SERVICE
DRIVEN
2,000 outlets and featuring in every town
in China generating almost US$2BN
CULTURALLY
DRIVEN
DIFFICULTY
RATING
9.8
DIFFICULTY
RATING
8.1
DIFFICULTY
RATING
6.9
DIFFICULTY
RATING
7.1
11
The VICES &
the VIRTUES
12
Greed
Vanity
Arrogance
Assumption
Hope
Prioritization
Education
Humility
Insight
Honesty
Vices Virtues
Big	
  brands	
  want	
  global	
  
domination	
  too	
  fast
Brands	
  must	
  establish	
  a	
  
foothold	
  4irst,	
  then	
  scale.
13
Brands entering China must decide where to focus.
Entering China is like entering 100 markets simultaneously
14
Worked	
  around	
  communica.ons	
  posi.oning	
  as	
  being	
  “Unexpected”:
– Launch	
  the	
  product	
  but	
  adapt	
  it	
  to	
  the	
  Brazilian	
  market:	
  240	
  changes	
  to	
  the	
  original	
  spec	
  
– Combine	
  compe..ve	
  pricing	
  and	
  op.mal	
  configura.on:	
  good	
  value-­‐for-­‐money	
  with	
  affordable,	
  quality	
  products
– Introduce	
  a	
  6-­‐year	
  warranty,	
  to	
  ease	
  concerns	
  of	
  “low	
  price,	
  low	
  quality”	
  with	
  skepBcal	
  consumers
– Increase	
  credibility	
  through	
  celebrity	
  endorsement:	
  Brazilian	
  TV	
  show	
  host,	
  Fausto	
  Silva
•Outcome:	
  In	
  2	
  weeks	
  2500	
  sales;	
  10,000	
  vehicles	
  sold	
  in	
  two	
  months.
•Sells	
  more	
  cars	
  than	
  all	
  other	
  Chinese	
  brands	
  put	
  together	
  
•
JAC Motors Entering Brazil Market
Highly	
  compeBBve	
  market	
  within	
  this	
  segment
Vs
Subcompact	
  Haches	
  segment
Chery	
  QQ Nissan	
  March Hyundai	
  HB20Fiat	
  Uno Kia	
  Picanto
Consumer impression of Chinese products are: “cheap” “imitations” “unreliable”
DIFFICULTY
RATING
8.5
15
16
Greed
Vanity
Arrogance
Assumption
Hope
Prioritize
Educate
Humility
Insight
Honesty
Vices Virtues
Big	
  domestic	
  brands	
  
struggle	
  to	
  know	
  how	
  
irrelevant	
  they	
  are	
  in	
  
new	
  markets
Develop	
  new	
  cultural	
  
reference	
  points	
  that	
  
can	
  help	
  build	
  the	
  right	
  
image
17
KPMG, Global Reach China Luxury, 2013
Brands need to understand where national brand adds
value
How do you market the “British” in
British Airways if people don’t
understand “British”... If they
associate Britain with Mr Bean and
Crap food?
EXAMPLE
18
Chengdu Pambassador
The cutest job
in the world
CHALLENGE
Low overseas awareness of Chengdu makes it difficult to
a ract FDI and tourism. The city needed a globally impactful
campaign to put Chengdu on the map.
STRATEGY/EXECUTION
We executed a 3-month global competition to raise awareness
of Chengdu as the hometown of giant pandas. A creative,
integrated 360-degree approach, focusing on local market
penetration, drove global awareness.
RESULTS
2,800 media reports
128 million YouTube views
410,000 Facebook likes
2012 growth of international visitors to Chengdu: 30.3%
(compared to 1.2% national growth)
2012 FDI growth: 31.1%(compared to -3.7% national growth)
CHENGDU
DIFFICULTY
RATING
8.0
19
20
Greed
Vanity
Arrogance
Assumption
Hope
Prioritization
Education
Humility
Insight
Honesty
Vices Virtues
Leading	
  brands	
  can	
  
struggle	
  to	
  adapt	
  
marketing	
  models
Redesign	
  the	
  marketing	
  
mix	
  and	
  mentality	
  to	
  a	
  
challenger	
  position
21
DIFFICULTY
RATING
8.3
22
23
Greed
Vanity
Arrogance
Assumption
Hope
Prioristisation
Education
Humility
Insight
Honesty
Vices Virtues
It	
  is	
  wrong	
  to	
  assume	
  one	
  
market’s	
  consumers	
  will	
  
respond	
  similarly	
  in	
  another
Start	
  from	
  scratch	
  to	
  4ind	
  	
  
insights	
  for	
  the	
  market,	
  
competitors,	
  &	
  consumers
24
Spanish	
  basketball	
  
team.	
  
Norway	
  javelin	
  
champion
NBA:	
  signed	
  an	
  old	
  
star	
  Shaquille	
  
O'Neal
Follower	
  
6,880
Follower	
  
121,208
Lack	
  of	
  Management	
  Maturity,	
  Local	
  insight	
  	
  and	
  local	
  culture	
  knowledge
DIFFICULTY
RATING
5.7
25
Five Pillars - the system
First is the platform.
Second, our procurement system
Third, the logistic system
Fourth is our distribution system
Fifth is CRM system.
Values
Integrity
customers
execution
innovation.
“ Too many people focus too much on the benefits directly before their
eyes, which prevent them from seeing a bigger future. Only by
giving up the benefits now, can you build a long-
lasting course for the future.” Yu Gang, CO-Founder
DIFFICULTY
RATING
7.2
26
27
Greed
Vanity
Arrogance
Assumption
Hope
Prioristisation
Education
Humility
Insight
Honesty
Vices Virtues
Partnerships	
  and	
  made	
  too	
  
readily	
  in	
  the	
  hope	
  things	
  
turn	
  out	
  well.
Be	
  paranoid	
  and	
  act	
  like	
  a	
  
start-­‐up.	
  Move	
  management	
  
to	
  where	
  it	
  needs	
  to	
  be
28
60 countries
Sells products in 160 countries.
Founded in Beijing in 1984
HQ - MorrisVille N Carolina
Marketing base in India. HK
INTL Mgmt
DIFFICULTY
RATING
9.2
29
30
PR	
  
Stakeholders
Social	
  Presence
Basic	
  Ecosystem
Campaign	
  focus
Sales	
  Drivers
Build	
  Community
IdenBfy	
  Champions
Always	
  On
Paid	
  Owned	
  Earned
IntegraBng	
  with	
  
Customer	
  Service
&	
  eCommerce
Mobile	
  backbone
Expansion	
  of	
  
distribuBon	
  
channels	
  &	
  strategic	
  
partners
Full	
  integrated	
  
ecosystem
Social	
  CRM
Content	
  CreaBon
Fully	
  Integrated
Always	
  On
Brand	
  Programs
Demand	
  Programs
Initial Developing Defined Managed Optimised
Evolution of digital and social in brand building
Presence Relevancy Bonding Structural Loyalty
31
Slowly the world will develop a
deeper understanding of “China”
32
THE END
@barneylo
33

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Taking chinese brands global barney loehnis

  • 1. Body level Taking China Brands to the world Bringing Global Brands to China In a digital and social world Barney Loehnis ASIA PACIFIC Digital Strategy ASIA PACIFIC Head of Mobile @barneylo 1
  • 3. China is simply returning to its historical position 3
  • 4. China has 75 Co. in Fortune 500 & 12 in Global 100 top Brands Millward Brown: BrandZ Chinese Brands 4
  • 5. TNS - Chinese brands going global 91% consumers think “brand China” lags global brands 5
  • 6. TNS - Chinese brands going global This is the negative image that Brand China must “shake” 6
  • 7. "The so-called Chinese Dream, it's as fragile as this papercut. It's an illusion” Ai Wei Wei There is so much desire in China to have a bright future 7
  • 9. OEM / Factory Local Product Local Expansion Establish Brand Global Expansion Brand Adaptation Distribution Product Design Local Acquisition Marketing Management Appoint KOL’s Sponsor Sport/event Develop Content Social Community Product Adaptation INTL Acquisition INTL Management Distribution ecommerce/ CRM Celebrities Cultural Drivers KOL’s Branded Content Social Community Quality Cost Speed Cost Value MANUFACTURERS & SHOPKEEPERS BRAND BUILDING & INNOVATION BUSINESS AND MARKETING Evolutionary path from a local to a global brand Demonstrate Quality Establish Marketing Develop Brand Global Marketing 9
  • 10. DIFFICULTY RATING 10.0 1.INTERNATIONAL EXPERIENCED MANAGEMENT 2.Expanding DISTRIBUTION CHANNEL+ R&D 3.Demonstrable CONSUMER INSIGHT 4.Adaptation of PRODUCT DESIGN 5.Established CULTURAL ASSIMILATION / SPONSORSHIPS 6.Active SOCIAL & BRANDED CONTENT PLATFORM 7.INTEGRATED MARKETING / SERVICES SYSTEM How hard is the task? How big is the achievement? What are the drivers that lead to building successful brands? 10
  • 11. 8% WW white goods SALES1984 2011Bust & Broken PRODUCT DRIVEN "The way we sell online is to be transparent. We tell users everything about the phone. Telling them fully about the CPU, display, that it uses an LG battery. We give the good and the bad. And tell them how we'll fix the bad." Bin Lin, Founder CONSUMER DRIVEN “Taobao does not belong to China. It comes from China but belongs to the whole world. Taobao belongs to this generation.” SERVICE DRIVEN 2,000 outlets and featuring in every town in China generating almost US$2BN CULTURALLY DRIVEN DIFFICULTY RATING 9.8 DIFFICULTY RATING 8.1 DIFFICULTY RATING 6.9 DIFFICULTY RATING 7.1 11
  • 12. The VICES & the VIRTUES 12
  • 13. Greed Vanity Arrogance Assumption Hope Prioritization Education Humility Insight Honesty Vices Virtues Big  brands  want  global   domination  too  fast Brands  must  establish  a   foothold  4irst,  then  scale. 13
  • 14. Brands entering China must decide where to focus. Entering China is like entering 100 markets simultaneously 14
  • 15. Worked  around  communica.ons  posi.oning  as  being  “Unexpected”: – Launch  the  product  but  adapt  it  to  the  Brazilian  market:  240  changes  to  the  original  spec   – Combine  compe..ve  pricing  and  op.mal  configura.on:  good  value-­‐for-­‐money  with  affordable,  quality  products – Introduce  a  6-­‐year  warranty,  to  ease  concerns  of  “low  price,  low  quality”  with  skepBcal  consumers – Increase  credibility  through  celebrity  endorsement:  Brazilian  TV  show  host,  Fausto  Silva •Outcome:  In  2  weeks  2500  sales;  10,000  vehicles  sold  in  two  months. •Sells  more  cars  than  all  other  Chinese  brands  put  together   • JAC Motors Entering Brazil Market Highly  compeBBve  market  within  this  segment Vs Subcompact  Haches  segment Chery  QQ Nissan  March Hyundai  HB20Fiat  Uno Kia  Picanto Consumer impression of Chinese products are: “cheap” “imitations” “unreliable” DIFFICULTY RATING 8.5 15
  • 16. 16
  • 17. Greed Vanity Arrogance Assumption Hope Prioritize Educate Humility Insight Honesty Vices Virtues Big  domestic  brands   struggle  to  know  how   irrelevant  they  are  in   new  markets Develop  new  cultural   reference  points  that   can  help  build  the  right   image 17
  • 18. KPMG, Global Reach China Luxury, 2013 Brands need to understand where national brand adds value How do you market the “British” in British Airways if people don’t understand “British”... If they associate Britain with Mr Bean and Crap food? EXAMPLE 18
  • 19. Chengdu Pambassador The cutest job in the world CHALLENGE Low overseas awareness of Chengdu makes it difficult to a ract FDI and tourism. The city needed a globally impactful campaign to put Chengdu on the map. STRATEGY/EXECUTION We executed a 3-month global competition to raise awareness of Chengdu as the hometown of giant pandas. A creative, integrated 360-degree approach, focusing on local market penetration, drove global awareness. RESULTS 2,800 media reports 128 million YouTube views 410,000 Facebook likes 2012 growth of international visitors to Chengdu: 30.3% (compared to 1.2% national growth) 2012 FDI growth: 31.1%(compared to -3.7% national growth) CHENGDU DIFFICULTY RATING 8.0 19
  • 20. 20
  • 21. Greed Vanity Arrogance Assumption Hope Prioritization Education Humility Insight Honesty Vices Virtues Leading  brands  can   struggle  to  adapt   marketing  models Redesign  the  marketing   mix  and  mentality  to  a   challenger  position 21
  • 23. 23
  • 24. Greed Vanity Arrogance Assumption Hope Prioristisation Education Humility Insight Honesty Vices Virtues It  is  wrong  to  assume  one   market’s  consumers  will   respond  similarly  in  another Start  from  scratch  to  4ind     insights  for  the  market,   competitors,  &  consumers 24
  • 25. Spanish  basketball   team.   Norway  javelin   champion NBA:  signed  an  old   star  Shaquille   O'Neal Follower   6,880 Follower   121,208 Lack  of  Management  Maturity,  Local  insight    and  local  culture  knowledge DIFFICULTY RATING 5.7 25
  • 26. Five Pillars - the system First is the platform. Second, our procurement system Third, the logistic system Fourth is our distribution system Fifth is CRM system. Values Integrity customers execution innovation. “ Too many people focus too much on the benefits directly before their eyes, which prevent them from seeing a bigger future. Only by giving up the benefits now, can you build a long- lasting course for the future.” Yu Gang, CO-Founder DIFFICULTY RATING 7.2 26
  • 27. 27
  • 28. Greed Vanity Arrogance Assumption Hope Prioristisation Education Humility Insight Honesty Vices Virtues Partnerships  and  made  too   readily  in  the  hope  things   turn  out  well. Be  paranoid  and  act  like  a   start-­‐up.  Move  management   to  where  it  needs  to  be 28
  • 29. 60 countries Sells products in 160 countries. Founded in Beijing in 1984 HQ - MorrisVille N Carolina Marketing base in India. HK INTL Mgmt DIFFICULTY RATING 9.2 29
  • 30. 30
  • 31. PR   Stakeholders Social  Presence Basic  Ecosystem Campaign  focus Sales  Drivers Build  Community IdenBfy  Champions Always  On Paid  Owned  Earned IntegraBng  with   Customer  Service &  eCommerce Mobile  backbone Expansion  of   distribuBon   channels  &  strategic   partners Full  integrated   ecosystem Social  CRM Content  CreaBon Fully  Integrated Always  On Brand  Programs Demand  Programs Initial Developing Defined Managed Optimised Evolution of digital and social in brand building Presence Relevancy Bonding Structural Loyalty 31
  • 32. Slowly the world will develop a deeper understanding of “China” 32