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Directory of Services


BestCare Laboratory
   Services, LLC
Table of Contents
Page
  1    Introduction
  2    Customer Service
  2    Reporting
  2    Specimens Collected by the Facility
  3    Standing Orders
  3    Timed Tests
  3    Stat Orders
  4    Stat Testing Menu
  5    Routine Tests and Panels
  6    Specimen Collection, Preparation, and Handling
  6     Safety and Disposal Considerations in Specimen Collection
  6    Preparation of the Patient
  7     Order of Tube Draw
  7     Specimen Containers
  8     Test Requisitions/Laboratory Logs
  8    Collecting of the Specimen
  9    Processing the Specimen
  9     Label requirements
  9     Stat Collection
  9     Routine Collection
 10     Centrifugation of Gel Tubes
 10    Storing and/or Transporting the Specimen
 10     Specimen Transport
 10     Acceptable Specimens
 10     Unacceptable Specimens
 11    Avoiding Common Problems
 12     Specimen Collection
 12     Serum Preparation
 12     Plasma Preparation
 12     Urine Collection
 12     Hemolysis
 13     Vacuum Tubes without Anticoagulants
 13     Lipemic Serum or Plasma
 14     Quantity Not Sufficient
 14     Patient States
 15     Times Specimens
 16     Anticoagulants and Preservatives
 16     Urinalysis and Culture and Susceptibility
 16     Random Urine Collection for Routine Analysis
 17     24-Hour Urine Collection
 17     Recommended Patient Instructions for 24-Hour Urine Collections
Page
 19    Microbiology Specimen Criteria: Collection and Handling
 19     Unacceptable Specimens
 20    Anaerobic Cultures
 20     Acceptable Anaerobic Culture Sources
 22     Unacceptable Sources for Anaerobic Culture
 24    Clinical Hints Suggesting Possible Infection with Anaerobes
 24    Body Fluids (CSF, Synovial, Peritoneal, Pleural, Thoracentesis, etc.)
 24    Genital
 25    Respiratory
 26     Upper Respiratory Cultures
 26     Nasopharyngeal
 26     Influenza A & B
 26     Sputum, Bronchial Wash, Tracheal Aspirate
 27    Stool
 27     Culture
 27     Occult Blood
 28     Fecal Leukocytes (WBCs)
 28     C difficile Toxin A & B
 28    Urines
 28     Collection Methods
 29    Miscellaneous
 29     Bone
 29     Catheter Tip
 29     Ear
 29     Eye
 30     Skin and Superficial Wounds
 30     Neisseria gonorrhea Specimens
 30    Blood Cultures
 30     Site Selection
 31     Disinfection of the Vials
 31     Venipuncture
 31     Volume
 31     Specimen Labeling
 32     Ordering of Blood Cultures
 32     Timing of Collection
 33    Therapeutic Drug Monitoring Guide
 34    Reference Range Guidelines
 36    Critical Value Guidelines
 38    Billing and Insurance Information
 38     Client Billing
 38     Medicare- Overview of Medical Necessity
 38     Medicare Coverage
 39     Medicaid
       Test/Panel Menu (test/panel; container; volume; storage; reference range; units;
                critical values, CPT codes, turn-around time; special requirements)
       Quick Guides (order of draw; container; common tests; storage; additive)
From Our CEO/President

Making a difference, it is what we do. I am very proud of all the accomplishments we have achieved.
There are many aspects and services, which distinguish BestCare from other laboratories:

Recruiting most qualified healthcare professionals
Quality of our services
Dependability and quick response
Communication with our clients providing accurate, reliable data
Same day routine test results
Modern state of the art laboratory

At BLS, we make a difference by striving to deliver you the quality you need and the service your
patients deserve. We are CLIA and COLA certified and Medicare approved. Founded in 2002, our
company has expanded substantially because of our hard work dedication and professionalism. I
am proud of our achievements in quality laboratory services, outstanding performance and
exceptional customer service. It is an honor for us to be recognized in a national news magazine
(Washington G-2) for three consecutive years and look continuously forward to serving you with
excellence. I take pride in our workmanship and professionalism in the healthcare industry and look
forward to providing you the BestCare in laboratory services – and thank you for placing your
confidence in BLS.

Sincerely,

Karim Maghareh, Ph.D, MBA, MHA, MT (ASCP), CLS
President/CEO
Preface:

While every effort is made to create a publication that is up-to-date, technology often brings about
changes in methodology that can affect test availability and specimen requirements. If you have any
questions, please contact the laboratory.


Dedication to Excellence:

At Bestcare, quality is never compromised. Test results from every section of the laboratory
are routinely monitored for reliability, precision, and accuracy by both internal and external
quality control programs.

Customer Service

The customer service department at BestCare can provide you with information concerning:

   •   Status of testing in progress
   •   Specimen and special handling requirements
   •   Test results
   •   Billing
   •   Availability of tests
   •   Adding tests to specimens already in progress

Reporting

Most frequently ordered tests are completed and usually reported within 24 hours following
receipt of specimens in our laboratory. Those requiring longer testing time are reported as
soon as results are available.

BestCare’s computerized reporting system includes printouts with reference intervals for
comparison. For most procedures, abnormal quantitative, results are “flagged” or
highlighted.

Specimens Collected by the Facility

   1. Urine, stool, and cultures should be ordered when the specimen is collected by the
      facility.

   2. If ordered in conjunction with other blood work, the phlebotomist will check the
      designated area, cooler, or refrigerator and transport to the laboratory.

   3. All specimens must be labeled and must be accompanied by a copy of the order.




Standing Orders
1. Standing orders are entered in the Laboratory Information System, pending
      collection, with their frequency.

   2. Prior to each week, a list of standing orders, for that week, will be sent to your facility
      for review.

   3. You may notify us of any changes, via fax, or written in the laboratory log.


Timed Tests

   1. Please order all timed test 24 hours in advance to assure scheduling of a
      phlebotomist or assure supplies are made available for you.


Stat Orders

   1. To insure adequate turnaround time, contact the laboratory for STAT collections.

   2. Refer to the list of tests performed STAT. Tests not on this list can be drawn at the
      same time but will tested as routine.

   3. All STAT results are faxed to the facility upon completion.


HIPAA

BestCare Laboratory Services, Inc. (BLS) maintains compliance with the law known as “HIPAA”
(Health Insurance Portability and Accountability Act of 1996). BLS protects the legal rights of the
patient and protects the patient from invasion of privacy as a result of indiscriminate and
unauthorized access to and disclosure of confidential information.
STAT TESTING MENU
The following list comprises the tests or panels which are available for STAT testing. Upon the
request of STAT testing, we will dispatch the first available phlebotomist to your facility. The results
will be available within one hour from the time the specimen is received in the laboratory.



                                     Individual Tests
           Albumin                              LDH
           Alkaline Phophatase                  Lithium
           ALT (SGPT)                           Lipase
           AST (SGOT)                           Magnesium
           Ammonia                              PT/INR
           Amylase                              PTT
           Blood Cultures                       Phosphorus
           Calcium                              Phenytoin (Dilantin)
           CK                                   Phenobarbital
           CK-MB                                Potassium
           Chloride                             Protein
           Carbamezipine                        Sodium
           CO2                                  Total Billirubin
           Creatinine                           Theophylline
           D-Dimer                              Total Protein
           Digoxin                              Troponin I
           GGT                                  Valproic Acid
           Glucose                              Vancomycin
           Iron




           Panels
           CBC with Differential
           Hgb & Hct (H&H)
           Electrolytes
           Basic Metabolic (BMP)
           Comprehensive Metabolic (CMP)
           Liver Function Test (LFT)
           Lipid Panel
           Renal Function Panel (RFP)
           Cardiac Panel
           Urinalysis with micrscopics
Routine Tests and Panels
CHEMISTRY                                      Lipid Panel            URINE
Electrolytes Panel                             HDL                    Urinalysis
Sodium                                         LDL (calculation)      Urine Drug Screens
Potassium                                      Cholesterol
Chloride                                       Triglycerides
CO2                                                                   HEMATOLOGY
                                               Other Chemistry        CBC w/Diff
Basic Metabolic Panel                          Ammonia                CBC w/o Diff
Lytes +                                        Amylase                Hgb & Hct (H&H)
Glucose                                        B12                    Retic
BUN, Creatinine                                BNP                    Sedimentation Rate
Calcium                                        CK (CPK)
                                               CRP                    COAGULATION
Comprehensive Metabolic Panel                  Ferritin               PT/INR
Basic Metabolic +                              Folic Acid             PTT
Albumin                                        FT3                    D-Dimer
Alkaline Phosphatase                           FT4
ALT (SGPT)                                     GGT                    MICROBIOLOGY
AST (SGOT)                                     hCG Qualitative S, U   Occult Blood Stool
Total Bilirubin                                HgbA1C                 Blood Cultures
Total Protein                                  Iron                   C. difficile Toxin A+B
                                               LDH                    Routine Cultures
Liver (Hepatic) Function Panel                 Lipase                 WBC Feces Smear
Albumin                                        Magnesium              Flu A & B
Alkaline Phophatase                            Prealbumin             VRE Screen
ALT (SGPT)                                     PSA                    MRSA Screen
AST (SGOT)                                     RPR
Direct Bilirubin                               T3 Uptake
Total Bilirubin                                TIBC
Total Protein                                  Total T4
                                               TSH
Renal (Kidney) Function Panel                  Uric Acid
Basic Metabolic +                              Vitamin D
Albumin
Phosphorus                                     Therapeutic Drugs
                                               Carbamezipine
Cardiac Panel                                  Digoxin
CKMB                                           Lithium
Troponin I                                     Phenobarbital
Myoglobin                                      Phenytoin (Dilantin)
                                               Theophylline
                                               Valproic Acid
                                               Vancomycin




For more testing information contact the laboratory.
SPECIMEN COLLECTION, PREPARATION, AND HANDLING

Introduction

Laboratory tests contribute vital information about a patient’s health. Correct diagnostic and
therapeutic decisions rely, in part, on the accuracy of test results. Adequate patient preparation,
specimen collection, and specimen handling are essential prerequisites for accurate test results. The
accuracy of test results is dependent on the integrity of specimens.

Safety and Disposal Considerations in Specimen Collection

In all settings in which specimens are collected and prepared for testing, laboratory and health care
professionals should follow current recommended sterile techniques, including precautions regarding
the use of needles and other sterile equipment as well as guidelines for the responsible disposal of
all biological material and contaminated specimen collection supplies. For all those who are involved
in specimen collection and preparation, the responsibility to adhere to current recommendations
designed to maintain the safety of both patients and health care workers does not end when the
patient is dismissed.

There are four steps involved in obtaining a good quality specimen for testing:




                                      1.   Preparation of the patient
                                      2.   Collection of the specimen
                                      3.   Processing the specimen
                                      4.   Storing and/or transporting the specimen




1. Preparation of the patient

Prior to each collection, review the appropriate test description, including the specimen type to be
collected, volume, procedure, collection materials, and storage and handling instructions.

Verbally reassure patient prior to collection of blood and/or any body fluid that requires invasive
procedures.

Verify the patient and the requisition match using at least 2 patient identifiers. Patients may be
asked to state their name and date of birth. In a hospital setting, identity should be confirmed using
the patient’s armband. (Phlebotomists should say “Please tell me your name” rather than “Are you
Ms. Jones?” Some patients may be hard of hearing, in a phase of dementia, or on medications and
not always give accurate or appropriate answers.) The phlebotomist may need to ask the patient’s
caregiver for identity in some instances.

Have all supplies and equipment needed at patient’s bedside prior to collection.

Supplies:
Gloves                           Labels                           Vacutainer tube holder
Tourniquet                       Vacutainer tubes                 Sharps container
Alcohol prep                     Adhesive strip                   Safety needle if needed
Butterfly apparatus if needed    Gauze/cotton balls               Syringe if needed
When more than one blood specimen is required, multisample needles and vacuum tubes make
blood collection simpler and more efficient.

Order of tube draw

   a.   Blood culture
   b.   Blue
   c.   Red
   d.   Green
   e.   Lavendar
   f.   Gray

Place the sharps container within reach. Open the needle package in front of the patient; do not
remove the needle sheath.

During venipuncture, do not have the patient clench and unclench the fist repeatedly (pumping).
This will cause a shift in fluid between the vein and the surrounding tissue. This can lead to changes
in concentration of certain analytes. To facilitate making the vein more prominent, the patient may be
asked to clinch fist tightly. Also, never leave a tourniquet on the arm for more than 1 minute without
releasing it. This can cause discomfort to the patient and may also cause hemoconcentration leading
to erroneous results.

ANTICOAGULANT:

The proper anticoagulant must be used for a test (i.e., EDTA for CBC's, citrate for PT and aPTT's,
serum or heparinized plasma for most chemistries, etc.). If the correct anticoagulant is not used (as
stated below) the specimen must be recollected.

Specimen Containers:

Red-top tube:

Contain no anticoagulant or preservative

Mottled red/gray or cherry red-stopper tube:

Contains clot activator and gel for separating serum from cells, but not anticoagulant. Do not use
serum-separator tubes to submit specimens for therapeutic drug monitoring. Always check the test
description to determine whether a serum-separator tube is acceptable.


Lavender-top tube:
Contains liquid K3 EDTA.

Gray-top tube:

Contains sodium fluoride.

Blue-top tube:

Contains sodium citrate. Be sure to use only tubes with a 3.2% sodium citrate concentration. These
are easily identified by the yellow diagonal stripes on the label.

Green-top tube:
Contains sodium herapin or lithium heparin.

Yellow-top tube:

Contains 1 ml acid citrate dextrose (ACD) solution.

Royal blue-top tube:

Contains sodium EDTA for trace metal studies.


TEST REQUISITIONS/LABORATORY LOGS:

    1. All specimens for testing must be ordered on a test requisition/laboratory log and must be
       legible.
            a. Add-On Tests per Physician Orders - The laboratory may order add-on tests, when
                appropriate, only upon the order of a physician which must be in writing and faxed to
                the laboratory.
            b. Any specimen received in the lab must be accompanied by a requisition with the
                patient's full name, other ID number, age and/or date of birth, gender, room number
                or location, physician’s name, other patient data as appropriate to the test ordered,
                test(s) requested, time and date ordered, time and date of collection, and initials of
                person ordering or collecting specimen.

2. Collecting of the Specimen

After securing the tourniquet and reaffirming your selection of the best vein, both by sight and
palpation, proceed as follows.

Note: If a patient has intravenous (I.V.) solutions going into both arms, it is acceptable to puncture
the vein 3-4 inches below the site of the I.V.

Draws from PICC lines must be drawn by nursing staff, following their facility protocol.

    a. Cleanse the site with sterile alcohol wipe in a circular motion, inside to outside, to push
       contaminants away from the puncture site. Iodine may contaminate specimens for certain
       chemistry tests.
    b. Allow the puncture site to air dry after cleansing. If alcohol is not allowed to dry, it
       may cause specimen hemolysis. If the arm is dry, you will avoid stinging the patient at
       venipuncture.

        NOTE: Never blow or fan the puncture site with your hand. You will introduce
        contaminates.

    c. Remove the needle cap.
    d. Anchor the vein. Enter the vein at an angle of approximately 45 degrees.
    e. If only a single collection tube is required, when the vacuum is exhausted and the tube
       completely filled, release the tourniquet, and remove the tube from the needle assembly.
       Place a piece of dry gauze over the needle and withdraw the needle carefully.
    f. When multiple specimens are required, remove the first collection tube from the holder as
       soon as the blood flow ceases, invert the first tube to prevent clotting, and gently insert the
       second tube into the holder. Puncture the diaphragm of the stopper by pushing the tube
       forward and initiating vacuum suction. Remove and invert each successive tube after it is
       filled. When all samples have been drawn, remove the entire assembly from the arm.
    g. Firmly lock the safety shield on the needle, discard the needle and holder into the sharps
       container. Do not recap or reuse needles.
h. Apply direct pressure to the puncture site.

    See Microbiology Specimen Collection for microbiology studies.

3. Processing the specimen

All specimens must be labeled in the presence of the patient.

Label requirements:
   a. Full name
   b. Unique identifier (date of birth acceptable)
   c. Date, including the year
   d. Time of collection
   e. Initials of collector
   f. Cultures must include sight and source

STAT Collection

Provider or Nurse orders the tests by entering all information on the requisition/Laboratory log.
For clients that draw their own STAT specimens, call for transportation of specimen to the
laboratory.
For clients that require BestCare Laboratory Services, Inc. (BLS) to draw a STAT call BLS.
Results for in-house testing will be provided in within one hour from the time the specimen is
received into the lab.

Routine Collection

Provider or Nurse orders the tests by entering all information on the requisition/Laboratory log.
BestCare Laboratory Services, Inc. will draw routines and pick-up specimens at the times
designated by contract. Line draws are performed by licensed nursing personnel.
Results for in-house testing will be provided in 24 hours or less except for Microbiology.
Centrifugation of Gel (Gold-or-speckled top) tubes:

Gel-barrier tubes contain clot activator and gel for separating serum from cells but include no
anticoagulant. Adhere to the following steps when using a gel-barrier tube. Do not use gel-barrier
tubes to submit specimens for therapeutic drug monitoring, direct Coombs’, blood group, and blood
types.

    a. Let the specimen stand for a minimum of 15-30 minutes and (preferably) not longer than 60
       minutes prior to centrifugation. This allows time for the clot to form. If the specimen is
       allowed to stand for longer than 2 hours, chemical activity degeneration of the cells within the
       tube will take place, and test results will be affected.
    b. After allowing the clot to form, insert the tube in the centrifuge, stopper end up. Operate the
       centrifuge for 10 minutes at the speed recommended. Employ a balance tube of the same
       type containing an equivalent volume of water.
    c. When the centrifuge comes to a complete stop, remove tubes carefully without
       disturbing the contents. Inspect the barrier gel to ensure that it has formed a solid
       seal between the serum and packed cells.
    d. Make sure the tube is clearly labeled with all pertinent information.
    e. Serum specimens may be sent at room temperature unless otherwise indicated. See charts
       below.

4. Storing and/or transporting the specimen

Appropriate storage and handling are necessary to maintain the integrity of the specimen and,
consequently, the test results. See guidelines and test index.
Specimen transport:

       a.   Laboratory Specimens are sent directly to the laboratory via phlebotomist/courier:
       b.   Specimens must be accompanied by a proper requisition/laboratory log.
       c.   Date, time of collection, and initials of collector will be documented on the specimen.
       d.   Specimens which must be kept cold must arrive in the laboratory on ice.
       e.   Specimens are submitted in a leak proof container.
       f.   Specimens are placed in plastic bags for transport.
       g.   Couriers transporting lab specimens are trained to handle and deliver specimens
            appropriately.

ACCEPTABLE SPECIMENS:

   1. Specimens must be properly ordered, collected, labeled, accompanied by the correct
      requisition. If any of these criteria are not met, the specimen may be rejected for testing.
   2. Condition of Specimen - Any specimen received in the laboratory must be collected correctly
      as to the container, quantity (volume), anticoagulant or not, condition (i.e., iced, protected
      from light, preservatives, etc.).
   3. Specimen Preservation – Specimen’s received in the laboratory must be preserved
      according to the requirements of the ordered test.


UNACCEPTABLE SPECIMENS:

   1. Hemolysis - If a specimen is hemolyzed, it should be recollected, if appropriate. If it is not
       possible or practical to recollect a hemolyzed specimen, the physician must be notified of the
       condition of the specimen and it will be noted on the test results that the specimen was
       hemolyzed and the care giver notified.
   2. Clotted whole blood specimens – If a specimen is clotted, i.e. complete blood count (CBC) or
       coagulation studies, it will be rejected.
   3. Expired collection device.
   4. Inappropriate collection device/specimen type.
   5. Unlabeled specimens.
   6. Leaking/broken specimen container.
   7. Gross bacterial contamination of specimen.
   8. Quantity of specimen not sufficient for testing.
   9. Specimen not submitted at the proper temperature.
   10. Rejected Specimen - The laboratory must use judgment in accepting or rejecting a
       specimen. There may be occasions when some answer is better than no answer.
       Communication with Nursing Services, the physician, or possibly even the patient may be
       necessary to determine the acceptability of a specimen. If the decision is made to do testing
       on less than optimal specimen, the following notation on the report must be made: 1) why
       the specimen was not acceptable, and 2) why the specimen was tested.
   11. When a specimen is rejected, the following protocol is followed:
           a. Discard specimen.
           b. Notify caregiver.
           c. In laboratory information system enter test(s) rejected, describe situation completely
               in the comments section, documenting the first and last name and title of the person
               that is notified of the rejected specimen.
           d. If the specimen is recollected, the correct date, time, and initials of recollection will be
               documented by collector on the properly labeled recollected specimen.
   12. When a test is reported from a less than optimal specimen, then later another more suitable
       specimen is received, the new results are substituted. An amended report is printed to the
       client. Documentation is kept of these proceedings.
13. A comment will be generated in the LIS for the collector that mislabels a specimen that
       causes the laboratory to document results on a wrong patient.
   14. Any discrepancy related to patient name or client will follow the guidelines below:
          a. There will be no re-labeling of specimen.
          b. Specimen (when feasible) will be recollected, properly label, and transported to the
              laboratory.
   15. Exceptions to the policy on rejecting specimens:
          a. CSF and other body fluids and surgical specimens – Invasive procedures that are
              performed on patients to obtain body fluids and/or tissues for testing purposes should
              be handled with care by collector, nurse, and laboratory. Clients and laboratory
              personnel will openly communicate so that all specimens collected will be labeled
              according to proper collection.


Avoiding Common Problems

Careful attention to routine procedures can eliminate most of the problems outlined in this section.
Materials provided by the laboratory for specimen collection can maintain the quality of the specimen
only when they are used in strict accordance with the instructions provided. To ensure a sufficient
quantity of each type of specimen indicated for the procedures to be performed, please consult the
volume requirements. Some of the problem areas listed will only become apparent when the
physician ordering the test interprets the results in conjunction with other diagnostic information
related to the patient.

Specimen Collection – Some of the common oversights affecting all types of specimens include:

   •   Failure to label a specimen correctly and to provide all pertinent information required on the
       test request form.
   •   Insufficient quantity of specimen to run test or QNS (quantity not sufficient).
   •   Failure to use correct container/tube for appropriate specimen preservation.
   •   Inaccurate and incomplete patient instructions prior to collection.
   •   Failure to tighten specimen container lids, resulting in leakage and/or contamination of
       specimen.
   •   Failure to maintain the specimen at the appropriate temperature requirement.

Serum Preparation – The most common serum preparation considerations include:

   •   Failure to separate serum from red cells within 30-60 minutes of venipuncture.
   •   Failure to allow clot specimens to clot before centrifugation.
   •   Hemolysis: red blood cells broken down and components spilled into serum.
   •   Lipemia: cloudy or milky serum sometimes due to the patient’s diet.

Plasma Preparation – The most common lapses in the preparation of plasma include:

   •   Failure to collect specimen in correct additive.
   •   Failure to mix specimen with additive immediately after collection.
   •   Hemolysis or damage to red blood cells.
   •   Incomplete filling of the tube, thereby creating a dilution factor excessive for total specimen
       volume (QNS).
   •   Failure to separate plasma from cells within 15-30 minutes of venipuncture for those
       specimens requiring this step.

Urine Collection – The most common urine collection oversights include:

   •   Failure to obtain a clean-catch, midstream specimen.
•   Failure to refrigerate specimen or store in a cool place.
   •   Failure to provide a complete 24-hour collection/aliquot or other timed specimen.
   •   Failure to add the proper preservative to the urine collection container prior to collection of
       the specimen.
   •   Failure to provide an appropriate collection container and to refrigerate specimen when
       bacteriological examination of the specimen is required.
   •   Failure to tighten specimen container lid, resulting in leakage of specimen.
   •   Failure to provide patients with adequate instructions for 24-hour urine collection.

Hemolysis

In general, grossly or even moderately hemolyzed blood specimens may not be acceptable for
testing. Hemolysis occurs when the red cells rupture and hemoglobin and other intracellular
components spill into the serum. Hemolyzed serum or plasma is pink or red, rather than the normal
clear straw or pale yellow color.

Most cases of hemolysis can be avoided by observing the steps listed.

   1. For routine collections, use a 20 to 22 gauge needle. (It may be necessary to use a 23
       gauge needle for patients from elderly populations with small or difficult veins.)
   2. If there is air leakage around the needle or loss of vacuum in the tube, replace the vacuum
       tube.
   3. Collect blood in room temperature containers unless the specimen requirement specifies
       otherwise.
   4. When there is difficulty accessing a vein or when a vacuum tube fills too slowly due to a
       difficult venipuncture, damage to the red blood cells may result. Correct by collecting a fresh
       tube when blood flow is established or select another puncture site and, using sterile/unused
       equipment, collect a second specimen. Also, a blood pressure cuff will reduce trauma to
       fragile red blood cells.
   5. Do not remove the needle from the vein with the vacuum tube engaged. This applies to both
       the last tube collected during a routine venipuncture and to tubes collected during a difficult
       procedure.
   6. Premature removal of the tube causes a rush of air to enter the tube, which may result in
       damage to the red cells.
   7. Be as gentle as possible, drawing the blood evenly. Too much pressure in drawing blood into
       a syringe or forcefully ejecting blood into a collection tube from a syringe may damage red
       cells.
   8. Allow collection site to dry after cleaning. Alcohol used to clean the puncture site may cause
       contamination in a tube.
   9. Do not collect a specimen in a hematoma.
   10. Allow specimen to clot completely before centrifuging.
   11. Do not centrifuge the specimen for a prolonged period of time.

Vacuum Tubes Without Anticoagulants – When using vacuum tubes containing no additives:

           1. Permit the tube to fill completely.
           2. Let the specimen stand for a minimum of 15-30 minutes and (preferably) not longer
              than 60 minutes prior to centrifugation. This allows time for the clot to form. If the
              specimen is allowed to stand for longer than 60 minutes, chemical activity
              degeneration of the cells within the tube will take place, and test results may be
              affected.
           3. Centrifuge the specimen at the end of the waiting period for 10 minutes and in
              accordance with the manufacturer’s instructions for speed.

Lipemic Serum or Plasma (Turbidity)
Normal serum or plasma is a clear and light yellow to straw in color. Turbid serum or plasma
appears cloudy or milky.

Serum or plasma may be cloudy due to bacterial contamination or chronic or transient high lipid
levels in the patient’s blood.

The primary dietary sources of lipids (fatty substances) are meats, butter, cream, and cheese.
Patients who consume these foods within the 24-hour period immediately preceding collection of a
blood specimen may have temporarily elevated lipid levels, which may be manifested by cloudy
lipemic serum. Lipemic serum or plasma may not be a true indicator of the patient’s physiologic
state. Regardless of diet and length of fast, some patients may produce cloudy specimens.

To avoid dietary-induced high lipid levels prior to testing, many physicians require to exclude the
high-fat foods from their diets or to fast for 12-14 hours prior to specimen collection. For morning
specimen collection, the laboratory recommends that the patient be required to fast from 6 PM on
the previous evening.

Quantity Not Sufficient (QNS)

One of the most common problems in specimen collection is the submission of an insufficient
volume of specimen for testing. The laboratory sends out a report marked QNS, and calls for a
repeat collection. To ensure an adequate specimen volume:

    1. Always draw whole blood in an amount 2 ½ times the required volume of serum required for
       a particular test.
    2. For example, if 4ml serum is required, draw at least 10ml whole blood. If there is difficulty in
       performing venipuncture, minimum volume may be submitted. Indicated “difficult draw” on
       the test requisition.
    3. Provide patients with adequate containers and instructions for 24-hour and stool collections.
    4. For most serum and plasma tests, check to be certain that the tube is half full. Note: Certain
       tests (eg, prothrombin time) require a 90% to 100% accurate draw in order to achieve the
       proper blood-to-anticoagulant ratio; otherwise, the specimen may be found to be QNS.

Patient States

In general, specimens for determining the concentration of body constituents should be collected
when the patient is in a basal state (ie, in the early morning after awakening and about 12-14 hours
after the last ingestion of food). Reference intervals are most frequently based on specimens from
this collection period.

The composition of blood is altered after meals by nutrients being absorbed into the bloodstream.
Consequently, postprandial blood (blood drawn after a meal) is not suitable for some chemistry
tests. An overnight fast is preferable to ensure that the patient is in the basal state. This minimizes
the effects of ingested substances on the test results. Before you collect the specimen, ask the
patient when he/she last ate or drank anything. If the patient has eaten recently and the physician
wants the test to be performed anyway, you should indicate “nonfasting” on the test request form. In
the clinical information/comment section of the test request form, indicate the time the patient ate.
Fasting does include abstaining from coffee, tea, or sugar-free products.

Fasting or diet restrictions, such as low-fat diets, should be explained in detail, particularly to aged or
overanxious patients or their caregivers. Inform patients that fasting does not include abstaining from
water. Dehydration resulting from water abstinence can alter test results.

When specimens are not collected in the basal state, the following additional effects should be
considered when interpreting test results.
•   Exercise – Moderate exercise can cause an increase in blood glucose, lactic acid, serum
       protein, and creatine kinase (CK).
   •   Emotional or Physical Stress – The clinical status of the patient can cause variations in
       test results.
   •   Time of Day Collection – Diurnal variations and variations in circadian rhythm can also
       affect test results. For example, growth hormone peaks in the morning before waking and
       decreases throughout the day. Serum iron levels may change as much as 30% to 50%,
       depending on individual variation, from morning until evening.

Note: For profile testing, 12-14 hour fasting specimens are recommended.

Timed Specimens

There are two types of timed blood specimens: One is for a single blood specimen ordered to be
drawn at a specific time. The other is for a test that may require multiple blood specimens to be
collected at several specific times.

Single Specimens – Here are some instances in which timed single specimens may be required.

   •   Fasting plasma glucose alone or in conjunction with a random glucose determination, as
       recommended by the American Diabetes Association, to diagnose diabetes. Fasting here is
       defined as no caloric intake for at least 8 hours.
   •   Postprandial glucose may be performed 2 hours after a meal for a timed test that is helpful in
       diabetes detection.
   •   Blood glucose determinations may be ordered at a specific time to check the effect of insulin
       treatment.
   •   Blood cultures may be ordered for a specific time if a bloodstream bacterial infection is
       suspected.
   •   Therapeutic monitoring of patients on medication.

Multiple Specimens – Here are some instances in which timed multispecimen tests may be
ordered.

   •   The most common timed procedure is a glucose tolerance test. First, a blood specimen is
       drawn from a fasting patient. Then, the patient is given glucose orally and blood specimens
       are drawn at fixed intervals, beginning with a 30 minute specimen.
   •   To test the effects of a certain medication, a physician may order the same tests to be
       obtained on consecutive days, before, during, and after the patient has received a
       medication.
   •   Collection of an acute and convalescent serum to aid in the diagnosis of a viral infection
       when culturing is not feasible.
   •   Other examples include such tests as occult blood, ova and parasites, and blood cultures.

Blood Collection

The accuracy of any result depends upon the quality of the specimen. Following the collection,
preparation, and instructions suggested by the laboratory helps to ensure the best possible test
results. The laboratory supplies materials for proper specimen collection.

Proper identification of specimens is extremely important. Label each specimen. Information on
labels must be verified before the specimen is submitted to the laboratory. The name on the test
request form must exactly match the patient’s name on the specimen submitted.
Anticoagulants and Preservatives – To ensure accurate test results, all tubes containing an
anticoagulant or preservative must be allowed to fill completely. Attempts to force more blood into
the tube by exerting pressure, as in collection with a syringe, will result in damage to the red cells
(hemolysis). If the vacuum tube is not filling properly, and you are certain that you have entered the
vein properly, substitute another tube.


Urinalysis and Culture and Susceptibility

Submit a sterile container or urinalysis preservative tube and culture and susceptibility preservative
tube. Label both filled tubes with patient’s full name and date and time of specimen collection.

Urinalysis Only

Submit a sterile container or urinalysis preservative tube. Label filled tube with patient’s full name
and date and time of specimen collection.

Culture and Susceptibility Only

Submit a culture and susceptibility preservative tube. Label the filled tube with the patient’s name
and date and time of specimen collection. Enter the source in the Laboratory Log. i.e., catheter,
clean catch, etc.




Random Urine Collections for Routine Analysis

Patients should be provided with both written and spoken “clean-catch” instructions. The collected
urine should be added to the appropriate urine preservative tube or refrigerated immediately to
retard growth of bacteria until the test is performed.

The time of collection is critical because urine values vary considerably during a 24-hour period, and
most testing methods are based on normal values for first morning samples. The first urine voided in
the morning is preferred because it has a more uniform volume and concentration and a lower pH,
which helps preserve the formed elements.

24-Hour Urine Collection

For many urine chemistry, it is necessary to analyze a sample taken from an entire 24-hour
excretion. Incorrect collection and preservation of 24-hour urine collections are two of the most
frequent lapses in urine collections.
The 24-hour urine specimen should be submitted in a chemically clean, properly labeled urine
container provided by BestCare Laboratory Services. (Patients should not be allowed to submit
urine specimens in their own “clean” jars. The laboratory will add required preservatives or supplies
the proper preservative with the container.

Written instructions should clearly explain the following points:

        1. The collection of the 24-hour urine starts with the patient voiding (completely emptying
            bladder) and discarding the first urine passed in the morning.
        2. Except for this first discarded urine, all of the urine passed during the day and night, up
            to and including the first voiding of the following day, must be collected. Urine passed
            during bowel movements must also be collected.
        3. If possible, the entire specimen should be refrigerated at 2oC to 8oC during collection, or
            kept in a cool place, since urine is an excellent culture medium for organisms, and its
            components decompose quickly.
        4. The 24-hour urine container may contain a preservative of acetic acid, boric acid,
            or hydrochloric acid, which may cause burns if touched. If ingested, a physician
            should be notified immediately.

        The patient should be informed a normal intake of fluids during the collection period is
        desirable unless otherwise indicated by the physician or test specimen requirements.

Recommended Patient Instructions for 24-Hour Urine Collections

This section includes written instructions to be provided to the patient with the specified laboratory
collection container. Supplement these instructions by discussing them with the patient and
explaining why the test and collection procedures are necessary. Collection containers that include
acids should be clearly marked. Contact the laboratory for the collection container(s).

To the care giver: You may wish to photocopy these instructions so you can provide your patients
with written instructions.

To the patient: Follow these instructions in collecting your 24-hour urine specimen.

You will find it more convenient to void (urinate) into the smaller container provided and transfer the
urine into the larger collection container. Do not add anything but urine to the container and do not
pour out any liquid, tablets, or powder that may already be in the larger collection container. These
substances may cause burns if touched. The collection container should be kept tightly closed
and refrigerated throughout the collection period.

        1. Upon rising in the morning, urinate into the toilet, emptying your bladder completely. Do
           not collect this sample. Note the exact time and print it on the container label.
        2. Collect all urine voided for 24 hours after this time in the container provided by the care
           giver. All urine passed during the 24-hour time period (day or night) must be saved.
           Urine passed during bowel movements must also be collected.
        3. Refrigerate the collected urine between all voidings or keep it in a cool place.
        4. At exactly the same time the following morning, void completely again (first time after
           awakening), and add this sample to the collection container. This completes your 24-
           hour collection.
        5. A BestCare Laboratory representative will transport the specimen to the laboratory.
Microbiology Specimen Criteria: Collection and Handling

Introduction

The quality of microbiology results is heavily dependent on receipt of adequate, representative
specimen material, properly collected, and promptly delivered to the laboratory. Specimens should
be collected early after onset of symptoms and before antimicrobial therapy is instituted. Tests are
ordered by the physicians and entered into the lab log by nurses, ward clerks, or other personnel as
designated by the facility. The specimen is labeled and sent to the Laboratory accompanied by the
laboratory log.

1. All specimens for microbiological examination are collected in sterile containers in a
   sufficient quantity to permit a complete examination. Whenever possible, specimens
   should be obtained before antibiotics are administered.
2. All specimens are sent to the laboratory promptly, in a sterile container when required, of
   sufficient quantity for complete examination, and the container is to be closed tightly and have
   NO leakage.
3. Each specimen should be labeled with patient's name, collection location, date and time of
   collection, and specimen source. The initials of the person collecting the specimen should be
   included next to the time and date.
4. All specimens must be transported to the laboratory in a biohazard bag.
6. In the case of unacceptable specimens, if re-collection is not possible, the state of the specimen
   will be documented on the laboratory report including the person notified.

Unacceptable Specimens:

Specimens that fall into any of the following categories should be considered unacceptable for
processing:

   1. Specimens not submitted in a sterile container when required.
   2. Improper label, order slip and/or specimen container as to the source of specimen, patient's
       full name, location, collection time and date (where applicable).
   3. Name on order or label and the specimen is mismatched.
   4. Urine specimen not submitted immediately if not in preservative tube or refrigerated.
   5. Stool specimen contaminated with barium (white area, chalky, heavy) or oil for the
       examination of ova and parasites.
   6. Sputum consisting of saliva, only.
   7. Specimen received after prolonged delay.
   8. Specimen in a leaking container or specimen evident on the outside of the container.
   9. Specimen in fixatives.
   10. Dried-out swabs.
   11. Requests for anaerobic cultures on expectorated sputum, superficial wounds, urine, feces,
       throat, vaginal swabs, or urethral discharge.
   12. Insufficient amount of specimen.
   13. Specimen left in the refrigerator is not acceptable if the organism is to be isolated is
       fastidious or cold sensitive, such as gonococci.
   14. Pooled (24-hour) specimens.
   15. Specimens not received in transport media or system when required.


Handling Unacceptable Specimen’s

   1. Upon receipt of an unacceptable specimen in the Laboratory, the nursing unit is immediately
      notified. BestCare Laboratory Services, Inc. informs the nurse or physician that the specimen
will not be processed and request a freshly, properly collected specimen be sent to the
       laboratory. And, explains the reason for the rejection. In the "Comments" area of the LIS, the
       reason for the rejection is documented, the name of the person receiving the explanation,
       the date and time of the rejection.
    2. If a specimen cannot be re-collected (ex: specimen collected in O.R. and patient is no longer
       in O.R., patient already started on antibiotics, etc.) the laboratory will note the condition of
       the specimen so that it will be a permanent record along with the culture results.

Procedure for Collection and Handling:

Caution: Pathogenic microorganisms, including Hepatitis B Virus and Human Immunodeficiency
Virus, may be present in specimens. Universal Precautions and guidelines established by the
laboratory should be followed in handling all items contaminated with blood or body fluids. Wear
gloves at all times. Properly dispose of all contaminated materials.

1. ANAEROBIC CULTURES

Special precautions must be taken in the collection of specimens from certain sites. Most of the anaerobes
found associated with infections in humans are also present on mucous membranes as normal flora. These
anaerobes are so numerous at these sites that if clinical material comes into contact with a minute portion of
normal flora, false positive or misleading culture results will be obtained. Any specimens collected should be
transported as rapidly as possible. The specimen should not come in contact with air or oxygen.

ACCEPTABLE ANAEROBIC CULTURE SOURCES:
Site designations on culture orders must come from this list, or will be considered unacceptable by
Microbiology at BestCare Laboratory Services, Inc. for anaerobic workup.

BODY FLUIDS
Amniotic fluid
Ascitic fluid
Bile
Blood
Bone marrow
Pericardial fluid
Peritoneal fluid
Peritoneal dialysate
Pleural fluid
Synovial fluid
Thoracentisis

CENTRAL NERVOUS SYSTEM
Brain abscess
Intracranial surgery wound


HEAD AND NECK
Chronic sinusitis
Maxillary sinus
Middle ear fluid
Chronic otitis media
Neck wounds
Scalp wounds

DENTAL, ORAL, FACIAL
Orofacial, of dental origin
Root canal infection
Periodontal abscess
Dental abscess (endodontic origin)
Mandibular area
Bite wounds
Sublingual spaces
Pertonsiilar abscess

LOWER RESPIRATORY TRACT - PLEUROPULMONARY
Aspiration pneumonia
Lung tissue
Lung abscess
Branch brushings
Bronchoscopy specimens obtained via double lumen catheter
Empyema (accumulation of pus in thorax)
Trans-tracheal aspirate

ABDOMINAL
Abdominal cavity
Abdominal fluid
Appendix
Appendix with peritonitis
Liver abscess
Other intra-abdominal infections (post surgery)
Biliary tract
Perirectal abscess
Peritonium
Peritoneal fluid
Retroperitoneal abscess

OBSTETRIC - GYNECOLOGIC
Endometrium
Endocervic
Pelvic Abscess
Vulvovaginal abscess
Septic abortion
Bartholin ascess
Ovary
Placenta - fetal or maternal side
Uterine
Fallopian tube
Culdoscopy aspirates
Endometrial aspirates

MALE REPRODUCTIVE
Prostatic fluid Testicular abscess

SOFT TISSUE AND MISCELLANEOUS
Endocarditis
Catheter exit site other than foley catheter
Pilonidal sinus
Bite wound sites
Infected diabetic gangrene
Deep decubitus ulcers
Osteomyelitis
Cellulitis
Gangrene (myonecrosis)
Breast abscess
All tissues
All biopsies
Aspirated pus
All surgical wounds
Bone
All deep wounds

Routine Specimens for Culture of Anaerobes:
a. Necrotic or debrided tissue from suspected gas gangrene, gas forming or
   necrotizing infections.
b. Pus or aspirate from deep wound or abscess.
c. Amniotic fluid, bile, bloods.
d. Endometrium, uterine material from septic abortions, uterus, placenta, Bartholin
   glands.
e. Biopsies or surgical specimens.
f. Pericardial, peritoneal, pleural, or synovial fluid, bone marrow.
g. Peritoneal dialysate.
h. Drain, prosthesis, CVP
i. Trans-tracheal aspirate.

Specimens for Cultures of Anaerobes by Request:
a. Eye, ear
b. Vaginal cuff
c. Material from infected bites
d. Supra-pubic bladder aspirate
e. Bronchoscopic specimens
f. Rectal swab in cases of suspected pseudomembraneous enterocolitis
g. CSF

UNACCEPTABLE SOURCES FOR ANAEROBIC CULTURE
Specimens collected from the following sources will not be processed.
a. Sputum
b. Nasotracheal suction aspirate
c. Throat swab
d. Nasal swab
e. Oropharyngeal swab
f. Gastric contents
g. Small bowel contents or feces
h. Cervical, vaginal, rectal, or urethral swabs
I. Clean-catch or catheterized urines
j. Superficial wounds

Abscesses:
   • Post-operative wounds, in most cases, it is necessary to obtain an aspiration sample with a
      sterile needle or intravenous catheter attached to sterile syringe.
   • A swab is not regarded as an acceptable method of collection for anaerobic bacteriology
      cultures. Instead, an aspirate should be obtained whenever possible. If swabs have to be
      obtained, use a culturette approved for anaerobic collection such as Becton Dickinson’s
      Max V+ system.
   • If there is only a very small amount of drainage or exudate present for study, the lesions can
      be injected with sterile water or saline and the specimen obtained from the edge of the
      lesions by aspiration. After aspirating the specimens, air bubbles must be expelled from the
      syringe; otherwise, the trapped oxygen alters the transport conditions.
   • The syringe can be immediately submitted to the laboratory after plugging with a sterile
      rubber stopper. If the specimen cannot be transported to the laboratory immediately, the
specimen in the syringe can be inoculated into a blood culture bottle (clean the top with 70%
        alcohol before inoculating the specimen). Anaerobic(gel) or MAX V +swabs must be used.

Lung Abscess, Pneumonia, and other Pulmonary Infections:
   • In-patients with pulmonary infections believed to be due to anaerobes, trans-tracheal needle
      aspiration or direct lung punctures are the optimal methods. Pleural effusions, empyema
      fluid and surgically removed tissue are other reliable sources for anaerobic cultures.
      (Bronchoscopically obtained specimens are not suitable, as the instrument itself becomes
      contaminated during insertion.)
   • The same transport methods are used as for abscesses. Tissue should be placed in a sterile
      container and submitted to the laboratory immediately.

Uterine Infection:
     • Anaerobic cultures are routinely performed from the uterine cavity by syringe or swab, using
         great care to avoid contamination. Anaerobic cultures are routinely performed on material
         from placenta, Bartholin glands, endometrial cavity, and fallopian tubes.Transport methods
         are the same as for abscesses.

Urinary Tract Infection:
    • Anaerobic bacteria rarely cause urinary tract infections. The ONLY way their presence can
        be documented is by supra-pubic aspiration since anaerobic bacteria normally colonize the
        distal urethra. Transport methods are the same as for abscesses. Label the specimen as
        supra-pubic aspiration.


Body Fluids:
   • Blood, ascetic fluid, synovial, prostatic, pericardial and pleural fluid is routinely cultured for
        anaerobes and should be collected and transported as described in "Anaerobes".

***** CLINICAL HINTS SUGGESTING POSSIBLE INFECTION WITH ANAEROBES **

    1) Foul-smelling discharge.
    2) Location of infection in proximity to a mucosal surface.
    3) Necrotic tissue, gangrene, pseudomembrane formation.
    4) Gas in tissues or discharges.
    5) Endocarditis with negative routine blood cultures.
    6) Infection associated with malignancy or other process producing tissue destruction.
    7) Infection related to the use of aminoglycosides (oral, parenteral or topical).
    8) Septic thrombophlebitis.
    9) Bacteremic picture with jaundice.
    10) Infection following human or other bites.
    11) Black discoloration of blood-containing exudates.
    12) Presence of "sulfur granules" in discharges (Actinomycosis).
    13) Classical clinical features of gas gangrene.
    14) Clinical setting suggestive for anaerobic infection (septic abortion, infection following
        gastrointestinal surgery, etc.)


2. BODY FLUIDS (CSF, Synovial, Peritoneal, Pleural, Thoracentesis, etc.)

CSF:
   •    Physicians are provided with sterile, flat-bottom centrifuge tubes in order to reduce
        specimen handling. Label each tube with patient name and information. The specimen
        tubes are numbered in the order in which they were obtained. Collection of the specimen is
        under aseptic or sterile conditions and transported to the lab immediately, properly labeled.
        Prompt transport of the specimen to the laboratory is mandatory since fastidious organisms
such as Haemophilus influenzae and Neisseria meningitidis may not survive storage or
        variations in temperature. A CSF order is processed immediately and on a priority basis.
        Gram stains are performed on all CSF specimens with bacterial cultures.


Fluids:
     • Specimen material may be sent in sterile flat bottom centrifuge tubes or sterile container (if
         fluid is collected with sterile syringe, the needle must be removed prior to transportation to
         lab). Protect the specimen from oxidation because anaerobes may be present (see
         Anaerobe section above). Expel any accumulated air from syringes. Label specimen with
         patient name and information. Transport to the lab immediately. In addition to a routine
         aerobic culture, an anaerobic culture and gram stain are performed on all body fluid sources
         except CSF.
NOTE: Fluids or pus collected with a sterile syringe and needle can be transported to the lab in the
        syringe after plugging the syringe with a sterile rubber stopper. Any air bubbles should be
        expelled from the syringe before transport.


3. GENITAL

The lining of the normal human genital tract is a mucosal layer made up of epithelial cells. A variety
of species of commensal bacteria colonize these surfaces, causing no harm to the host and helping
to prevent the adherence of pathogenic organisms. The flora of the female genital tract varies with
the pH and estrogen concentration of the mucosa, which is dependent on the age of the host.
Microbiological cultures are performed to identify the microorganisms, which may be the etiological
agent.

Clinical Specimen from Suspected Site of Infection:
a. Urethral Discharge - collected with a flexible aluminum wire and small rayon-tipped swab. The
    swab is inserted approximately 2 cm into the urethra and rotated gently before withdrawing.
    Remove the swab and insert it into the sleeve containing aimes gel medium. Push the cap to
    bring swab into contact with the gel at the bottom. Label specimen with patient name and
    information and LIS label containing orders. Transport to the lab immediately.
b. Cervix - collected with a swab inserted into the cervical canal, rotated and moved from side to
    side for 30 seconds before removal. Swabs are handled same as above but a culturette swab is
    routinely used.
c. Vaginal - same as cervix except specimen is collected from vagina.
d. Endocervix - collected after the vagina has been exposed by insertion of a speculum.

NOTE: Urethral, penile, cervical, and vaginal discharge may be directly inoculated on a Martin-Lewis
plate.

    •   Organisms such as Neisseria gonorrhoreae will not survive on a dry swab. If a smear for
        Gram stain is prepared, roll (do not drag) the swab over a slide. Label specimen(s) with
        patient name and information. Transport to the lab immediately. The orders should be
        entered into the lab log and the log must accompany the specimen to the laboratory.

WET PREP test: For Trichomonas vaginalis, place a specimen swab in 0.5 ml of sterile physiological
saline. Label specimen with patient name and information. Transport to the lab immediately. The
orders should be entered into the lab log and the log must accompany the specimen to the
laboratory.


4. RESPIRATORY
The respiratory tract begins with the nasal or oral passages and extends past the nasopharynx and
oropharynx to the trachea and then into the lungs.

The upper respiratory tract is the upper airway from the larynx through the nasopharynx and
neighboring oropharynx to the nose, to its communicating cavities, the sinuses, and middle ear.

A number of microorganisms can cause infections of the upper and lower respiratory tract.
Respiratory tract cultures are performed to establish the etiology of such infections.

Upper Respiratory Cultures:

    •   Throat:-Throat cultures are performed for the diagnosis of pharyngitis. Bacterial agents
        recognized to cause pharyngitis include beta hemolytic streptococci, C. diptheriae, N.
        gonorrhoreae, N. meningitidis, Staphylococcus aureus, Mycoplasma pneumoniae, and H.
        influenzae (in children). Of these organisms, beta hemolytic streptococci occur most
        frequently and are the usual concern. Therefore, most throat cultures are done to rule out
        pharyngitis due to beta hemolytic streptococci, although, on selected occasions other
        organisms might be of concern.

Collection:
1. Use culturette to collect the specimen.
2. Use tongue blade to depress tongue to minimize contamination.
3. Swab vigorously tonsillary area, posterior pharynx, any area of inflammation, ulceration, or
    capsule formation.
4. Put the swab back in the tube and transport it to the lab with appropriate label.

Nasopharyngeal:

Collection:
1. Use calcium alginate swab on a flexible wire (minitip) to obtain the culture.
2. Pass the swab gently through the nose into nasopharynx, rotate and remove the swab.
3. Place the swab in a plastic tube provided with the culturette.
4. Transport the culture to the lab, correctly labeled.

Influenza A & B:
It is recommended that specimens be obtained early in the course of the illness and be tested as
soon as possible.
1. Acceptable specimens for evaluation with the Xpect® Flu A&B test include nasal washes, nasal
      swabs, and throat swabs.
2. Use a rayon or polyester- tipped swab with aluminum or plastic shafts to collect the specimen.
      Calcium alginate should not be used.
3. Samples may be placed in a viral transport medium or 0.5ml of sterile saline in a sterile
      containaer. Contact BestCare Laboratory Services for appropriate collection container.
4. Refrigerate the sample after collection.


NOTE: For RSV and/or Bordetella Pertussis please refer to individual procedures
for these sendout tests.

Sputum, Bronchial Wash, Tracheal Aspirate:
Pneumonia remains a leading cause of death in the U.S. in spite of effective antibiotics. Accurate
etiologic diagnosis of lower respiratory infections is essential for proper management of such
infections.

Collection:
Expectorated Sputum: These specimens are adequate for the detection of aerobic and facultative
organisms, but not for anaerobes. Sputum screening by gram stain is essential to ensure that the
specimen consists of lower respiratory secretions.

    •   Collect specimens in sterile container that can be sealed to prevent leakage. Collect sputum
        under supervision to ensure that the specimen is a cough specimen.
    •   Transport the specimen to laboratory immediately to ensure organism viability.

Screening of expectorated sputum for the number of epithelial cells present is performed routinely on
expectorated sputum submitted for "routine culture". This is done in an effort to make sputum
cultures more diagnostic. If a specimen has more than 25 epithelial cells and no wbc's or very few
wbc's, the sputum will be rejected for culture since the screen shows that the specimen is more
saliva than expectorated sputum.

Microbiology lab will notify the Nursing service immediately if a new specimen is needed.
Nursing service will either recollect or notify Respiratory Therapy immediately for recollection.

Sputums aspirated by Respiratory Therapy do not need to be screened with a gram stain since the
integrity of the sputum is assured.


5. STOOL

Culture specimen:
1. Stools for best recovery of Salmonella and Shigella should be obtained in the acute (first 3 days)
    of diarrheal disease.
2. Rectal swabs are permissible when stool specimens are not readily obtained. However,
    maximum recovery of organisms is not likely when swabs are used.
3. Multiple stool samples should be submitted to increase chances of recovery of organisms (3
    samples/admission).
4. Stool specimen containers have to be sterile when submitting for culture.
5. Label container correctly.
6. Complete appropriate information in the laboratory log/requisition including date and time of
    collection. Order the tests requested by the physician.
7. Special requests should be put into "comments" and/or called to Micro Laboratory. The special
    request must also be clearly marked on the label of the container, (i.e. look esp. for Yersinia,
    etc.).
8. Deliver specimen and request to laboratory immediately. Pathogenic stool organisms are very
    fragile and specimen requires immediate processing to ensure best possibility of recovery.
    Refrigerate specimen and transport on ice pack. Stool specimens stored at room temperature
    greater than 2 hours will be rejected.

Occult Blood:

Patient Preparation:
Diet: It is recommended that the patient be placed on a high residue diet starting 2 days before and
continuing through the test period.
The diet may include:
1. Meats - Only small amount of well-cooked chicken, turkey, and tuna. NO red or raw meat should
    be included in the diet.
2. Vegetables - Generous amounts of both raw and cooked vegetables including lettuce, corn,
    spinach, carrots, and celery. Avoid raw vegetables with high peroxidase activity such as turnips,
    cauliflower, red radishes, broccoli, cantaloupe, horseradish, and parsnip.
3. Fruits - Plenty of fruits, especially prunes and apples.
4. Cereals - Bran and bran-containing cereals.
5. Peanuts and popcorn in moderate amount daily.
If any of the above foods are known to cause discomfort, contact the physician.

Medications:
For 7 days prior to and during the testing, no aspirin or any other anti-inflammatory medicines should be
  taken.
For 2 days prior to and during the testing, no rectal medicine should be used.
For 2 days prior to and during the testing, no tonics or vitamin preparations containing Vitamin C in excess
  of 250 mg/day should be taken.


Collection:
1. Collect specimen in a plastic or waxed container. Container does not have to be sterile.
2. Specimen may be collected and applied to a Hemoccult slide:

    a. Open the front flap of the Hemoccult slide. Apply a very thin smear of stool specimen to one
    window of the slide, using an applicator.
    b. Use an applicator to obtain a second sample from the same specimen, but from a different
    area. Apply similarly.
   c. Allow the specimen on the slide to air dry and close the cover.

Transport the specimen or Hemoccult slide to the laboratory promptly and correctly labeled.

Fecal Leukocytes (WBC's):
Collect stool specimen in a clean or non-sterile container. The container must contain NO preservatives
and must be leak proof. Transport the specimen to the lab promptly, correctly labeled, and with the
appropriate requisition.

Clostridium difficile:
Collect stool specimen in a clean or non-sterile container. The container must contain NO preservatives
and must be leak proof. Store specimens between 2° and 8°C (Refrigerate).

6. URINES:

To ensure the most accurate results from urine cultures, proper instruction and techniques should be
employed during collection. Always place specimens in a sterile container, preferably the Becton
Dickinson Transport Tube with preservative. The urine should always be collected before any antibiotic
therapy is begun, unless the physician orders the culture in the midst of antibiotic therapy.

The first voided morning specimen should be collected whenever possible. If this is not possible, urine
should be allowed to incubate in the bladder for as long as possible before the collection to increase
the number of organisms per milliliter.

The orders should be entered into the lab log and the log must accompany the specimen to the
laboratory.

A urine specimen for culture may be used for routine urinalysis if it collected in a sterile container that
does not contain preservatives and the urinalysis has been ordered. Urine received in a gray top Urine
Transport Tube is not suitable for urinalysis.

Urine collected in a sterile container without preservative must be refrigerated immediately. Deliver to
the laboratory within 2 hours of collection, no greater than 24 hours to ensure quality of testing.

Collection methods for Urine Culture:
1. Suprapubic aspiration of the bladder is performed by the physician and involves direct puncture of
the bladder through the lower abdominal wall using a sterile needle and syringe. This is the
     preferred method for collecting urine from infants. Transfer to a sterile container.
2.   Straight catheter- Obtaining urine by single straight catheterization of the bladder is not routinely
     recommended, as there is a variable risk of introducing bacteria into the bladder.
3.   The physician performs cystoscopy or bilateral ureteral catheterization. A sample is collected in a
     sterile tube and labeled as CB (catheterized bladder urine), LK (left kidney urine), or RK (right
     kidney urine).
4.   Indwelling catheter- For collection of a specimen from an indwelling catheter, clean the catheter
     with Betadine followed by 70% isopropanol, puncture directly with a needle and syringe, and
     withdraw several cc’s of urine. Place urine in a sterile container. Obtaining urine that has
     collected in a Foley bag is not recommended since urine from this site may be overgrown with
     bacterial flora from outside the urinary tract.
5.   Clean catch, midstream urine-Patient must thoroughly wash their hands with soap and water and
     then dry their hands,
     • A male patient should retract the foreskin and cleanse the glans with an antiseptic towelette.
         Instruct the patient to void the first portion of the urine into the toilet bowl and then void a
         portion of the midstream urine into a sterile container.
     • A female patient should spread the labia with one hand and wash the vulva 2 or 3 times,
         using an antiseptic towelette. The towelette should be used in front to back movements only
         and be followed by rinsing with warm sterile water. The patient should void the first portion of
         urine into the toilet bowl and then void urine directly into the sterile container, without
         stopping the stream. The container should be held in such a way as to avoid contact with the
         vulva, leg, or clothing.

NOTE: If the patient is not capable of cleansing himself/herself, especially in the case of a
bedridden patient, the nursing attendant should follow the above procedure for cleansing the patient
before specimen collection.

7. Miscellaneous:

Bone:
Specimens from orthopedic procedures or post-op complications must be transported to the
laboratory immediately in a sterile container properly labeled. Indicate the specific site when ordering
the culture on the lab log.

Catheter Tip:
Collect the tip aseptically and transport to the laboratory quickly in a sterile container properly
labeled. Indicate the specific site when ordering the culture on the lab log.

Ear:
Culture of an infected ear is obtained by swabbing the infected area with the flexible mini tip
swab/culturette. Refer to the section on Nasopharyngeal culture for use, labeling, ordering, and
transporting the specimen to the laboratory.

Eye:
Culture must be taken before topical anesthetics or antibiotics are applied.
    1. Swab the infected area and replace the swab in the plastic tube provided with the culturette.
    2. Label the specimen, order the culture on the laboratory log/requisition, and transport to the
        laboratory as soon as possible.
    3. Gram stains should be prepared at the bedside. Label the slides and transport the slides to
        the microbiology department.
    4. Corneal scrapings need to be taken after the application of topical anesthetics. Material
        should be directly plated on blood and chocolate agar plates and into thioglycollate broth.
        The media can be obtained from the microbiology department.
Skin and Superficial Wounds:
1. Disinfect the lesion area with 70% alcohol. Allow to dry.
2. Swab the infected area with the swab from the culturette.
3. Return the swab to the plastic tube of the culturette.
4. When dealing with productive lesions, discard the surface material. Use the exudate from the
   interior of the lesion for the microbiological analysis.
5. Properly label the culturette including stating the specific site from which the culture material was
   obtained.
6. Order the test on the laboratory log and transport the specimen to the laboratory.

Neisseria gonorrhea Specimens:
Genital specimen:
   1. A culture may be collected with a culturette.
   2. Order the culture on the laboratory log/requisition and label the swab. Transport to the
        laboratory immediately.

Note: If the physician orders a smear, make a thin smear of the specimen and allow to air dry. Label
the frosted (or white) end of the slide in pencil with the patient’s name, date of birth, source, and
date. Place the slide in a cardboard slide box and transport to the laboratory with the appropriate
orders.

Throat, Rectal, Anal Swabs for N. gonorrhea:
   1. Collect specimens with swabs provided in the culturette system. Follow proper procedures
        for labeling, ordering, and transporting to the lab.
   2. In addition to labeling the specimen, also note on the specimen that the culture is for “GC”.

8. Blood Cultures:

Because blood culture media have been developed as enrichment broths to encourage the
multiplication of even one bacterium, it follows that these media will enhance the growth of any stray
contaminating bacteria, such as a normal inhabitant of human skin. Therefore, careful skin
preparation before collecting the blood sample is of paramount importance to reduce the risk of
introducing contaminates into blood culture media.

Site selection:

    1. Select a different body site for each culture set (aerobic and anaerobic vial) drawn.
    2. Avoid drawing blood through indwelling intravascular catheters unless blood can not be
        obtained by venipuncture. Blood collected from intravascular catheters should be done with
        the knowledge that contamination may be an issue. If the patient has an existing IV line, the
        blood should be drawn below the existing line; blood drawn above the line will be diluted with
        the fluid being infused.
Site preparation:
    1. Clean the intended venipuncture site with alcohol prep.
    2. Open the ChloraPrep package. Apply ChloraPrep disinfectant by beginning at the intended
         venipuncture site, working in a circular motion with friction, covering an area of 2-3 inches in
         diameter. Do not return to the center of the site once swab has moved outward to the
         periphery. ChloraPrep or Iodine should be applied with friction and the site prepped 30
         seconds to 1 minute.
    3. Allow disinfectant solution to air-dry.
    4. DO NOT touch or palpate the area after cleansing.
Disinfection blood culture bottles:
    1. Remove the flip-off caps from BACTEC culture vials.
    2. Wipe top of each vial with a separate 70% isopropyl alcohol pad and allow drying
    3. Do not use ChloraPrep to disinfect tops of vials.
Venipuncture:
    1. Avoid touching the venipuncture site. If it is necessary to touch the site after it has been
        cleaned, wipe your fingers with the iodine prep before touching the site.
2. When using the Blood Collection Set (“butterfly”) the phlebotomist MUST carefully monitor
       the volume collected by using the 5 mL graduation marks on the vial label. If the volume is
       not monitored, the stated maximum amount collected may be exceeded. This condition may
       adversely create a ‘false’ positive result, due to high blood background.
    3. If using a needle and syringe, typically a 20 mL syringe is used for adults. Draw 16 to 20 mL
       of blood for one blood culture set (aerobic and anaerobic). Aseptically inject 8 to 10 mL of
       specimen into each vial
    4. For pediatric patients, a 3 mL syringe is frequently used. Draw 1 to 3 mL of blood and
       transfer the entire amount into BACTEC™ PEDS PLUS/F vial.
    5. After all specimens have been collected from the individual, use a sterile alcohol pad to
       remove the iodine solution from the venipuncture site.
    6. Continue to care for the venipuncture site following guidelines recommended by BestCare
       Laboratory Policy.
    7. The inoculated BACTEC vials should be transported as quickly as possible to the
       laboratory.
Volume:
 The volume of blood cultured is critical because the number of organisms per mL of blood in most
 cases of bacteremia is low, especially if the patient is on antimicrobial therapy. Because there is a
 direct relationship between the volume of blood and the yield, it follows that the more blood that is
 cultured, the greater the chance of isolating the organism. In infants and children, the number of
 organisms per mL of blood during bacteremia is higher than adults, so less blood is required for
 culture.
    1. Children: 1 to 5 mL of blood per venipuncture. Transfer the entire amount to a BACTEC™
       PEDS PLUS/F vial.
    2. Adult: 16 to 20 mL of blood per venipuncture. If it is impossible to draw the required amount,
       aliquot as follows:


                                   Amount in BACTEC                  Amount in BACTEC
Amount per Venipuncture            Plus Aerobic Vial                 Plus Anaerobic Vial
16 - 20 mL                         Split equally between aerobic and anaerobic vials
13 -16 mL                          8 mL                              5 - 8 mL
10 -12 mL                          5 - 7 mL                          5 mL
5 - 9 mL                           entire blood amount               0



NOTE: Optimum recovery of isolates will be achieved by adding 8 to 10 mL of blood (BACTEC
      PEDS PLUS/F: 1 - 3 mL). The use of lower or higher volumes may adversely affect recovery
      and/or detection times.


Specimen labeling-Each vial should be labeled with the appropriate patient information:
       • Patient’s name
       • Patient ID number
       • Patient’s Date of Birth
       • Ordering Physician
       • Date and time of collection
       • Collector’s initials
       • Site of venipuncture
       • Or other information as per facility
Ordering of Blood Cultures:
   Each set of Blood cultures should be ordered on the laboratory log/requisition and a site of
   collection must be noted on both the log and the bottle. The test can then be ordered in the
   laboratory by laboratory personnel.
Timing of Collection:
The timing of cultures is not as important as other factors in patients with intravascular infections
because organisms are released into the bloodstream at a fairly constant rate. Because the
timing of intermittent bacteremia is unpredictable, it is generally accepted the two or three blood
cultures be spaced about an hour apart. However, a study found no significant difference in the
yield between multiple blood cultures obtained simultaneously or those obtained at intervals. The
authors concluded that the overall volume of blood cultures was more critical to increasing
organism yield than was timing.
When a patient’s condition requires initiating antibiotic therapy as soon as possible, there is little
time to collect cultures over a timed interval. An acceptable compromise is to collect 40 mL of
blood at one time, 20 mL from each of two separate venipuncture sites, using two separate
needles and syringes before the patient is given antimicrobial therapy. Blood cultures are
transported to the laboratory.
THERAPEUTIC DRUG MONITORING

DIGOXIN                         Π specify time of last dose and dosage

LITHIUM                         Π specify time of last dose and dosage

DILANTIN                        Π specify time of last dose and dosage
                Trough:         30 minutes prior to next dose.
                Peak:           4 to 6 hours last dose

THEOPHYLLINE                    Π specify time of last dose and dosage

TOBRAMYCIN             Π specify time of last dose and dosage
                Trough:       Immediately before subsequent dosing
                Peak:           IV – 30 minutes after end of 30 minutes infusion or within 15
                                        minutes after a 60-minute infusion
                                IM – 60 minutes post injection

GENTAMICIN                      Π specify time of last dose and dosage
                Trough:         Immediately before next dose
                Peak:           60 minutes post IM injection
                                30 minutes after end of 30-minute IV infusion
                                Directly after 60-minute infusion

AMIKACIN                        Π specify time of last dose and dosage
                Trough:         Immediately before subsequent dose
                Peak:           60 minutes post IM injection or
                                30 minutes after end of 30-minute IV infusion or
                                Directly after 60-minute IM infusion

CARBAMEZEPINE                   Π specify time of last dose and dosage
(Tegretol)
           Peak:                3 hours after an oral dose (patients on chronic therapy)

PHENOBARBITAL                   Π specify time of last dose and dosage
          Trough:               Immediately before next oral dose

VALPROIC ACID                   Π specify time of last dose and dosage
(Depakote) Trough:              Immediately prior to next dose.
           Peak:                1 to 4 hours after dose.

VANCOMYCIN                      Π specify time of last dose and dosage
                Trough:         Immediately before next dose
                Peak:           90 minutes after end of a 60-minute IV infusion

Factors that may affect sampling times for TDM:
       Patient age, weight, sex
       All drugs patient is receiving
       Dosage regimen and dosage form of each drug
       Clinical status of patient (e.g., renal and hepatic function, etc.)
Reason for drug measurement
         Time of sampling relative to dose

Reference Range Guidelines
                  Chemistry                                      Microbiology
Test                      Reference               Test                  Reference Ranges
                          Ranges
Albumin                   3.5-5.0 g/dL            C. difficile toxin    Negative
Alkaline Phosphatase      30-126 U/L              Occult Blood Stool    Negative
ALT (SGPT)                9-52 U/L                WBC Smear             None Seen
Ammonia                   9-30 umol/L             Routine Cultures      Negative
Amylase                   30-110 U/L
AST (SGOT)                14-36 U/L
BNP                       0-100 pg/mL
BUN                       7-17 mg/dL
Calcium                   8.4-10.2 mg/dL
Chloride                  98-107 mEql/L
CK                        55-170 U/L
CO2                       22-34 mEql/L
Cholesterol               <200 mg/dL
Creatinine                Female 0.5-1.0 mg/dL
                          Male 0.7-1.3 mg/dL
Digoxin                   0.9-2.0 ng/mL
Direct Bilirubin          0-0.6 mg/dL
Glucose                   65-99 mg/dL
HDL                       40-100 mg/dL
HgbA1C%                   4.3-6.1%
Iron (Fe)                 Female 37-170 ug/dL
                          Male     49-181 ug/dL
LDH                       313-618 U/L
LDL                       0-40 mg/dL
Magnesium                 1.6-2.3 mg/dL
Phenytonin                10-20 ug/dL
Phosphorus                2.5-4.5 mg/dL
Prealbumin                17.6-36 mg/dL
Potassium                 3.6-5.2 mEql/L
Sodium                    134-145 mmol/L
TIBC                      250-450 ug/dL
Total Bilirubin           0.2-1.2 mg/dL
Total Protein             6.3-8.2 g/dL
Triglycerides             40-149 mg/dL
Uric Acid                 2.5-8.5 mg/dL



              Coagulation
Test                      Reference
                          Ranges
PT                        10.4-13.8 seconds
INR                       0.8-1.2
aPTT                      25-40 seconds
Hematology

CBC Parameter             Abbreviation         Female Reference Range   Male Reference Range
White Blood Cell Count    WBC                  4.0-10.8 K/uL            4.0-10.8 K/uL
Red Blood Cell Count      RBC                  3.8-.5.0 M/uL            4.1-5.7 M/uL
Hemoglobin                Hgb                  11.0-15.8 g/dL           11.8-17.0 g/dL
Hematocrit                Hct                  33.0-47.4%               35.4-51.0%
MCV                       MCV                  82.0-99.0 fl             82.0-99.0 fl
MCH                       MCH                  27.0-33.0 pg             27.0-33.0 pg
MCHC                      MCHC                 31.0-36.0%               31.0-36.0%
Platelet                  PLT                  150-450 K/uL             150-450 K/uL
RDW                       RDW                  12.0-15.0%               12.0-15.0%
MPV                       MPV                  8.0-12.0 fL              8.0-12.0 fL
Neutrophil %              NE%                  37-80%                   37-.0-80.0%
Lymphocyte %              LY%                  10.0-50.0%               10.0-50.0%
Monocyte %                MO%                  0-12%                    0-12%
Eosinophil %              EO%                  0-6%                     0-6%
Basophil %                BA%                  0-2%                     0-2%
Absolute Neutrophil Count NE#                  1.9-5.0 K/uL             2.0-6.6 K/uL
Absolute Lymphocyte CountLY#                   1.3-3.6 K/uL             1.5-3.6 K/uL
Absolute Monocyte Count MO#                    0.1-1.0 K/uL             0.1-1.0 K/uL
Absolute Eosinophil Count EO#                  0.0-0.4 K.uL             0.0-0.64 K/uL
Absolute Basophil Count   BA#                  0.0-0.02 K/uL            0.0-0.06 K/uL

Test
Sedimentation Rate       ESR             Male 0 – 10 mm/hr
                                         Female 0 – 20 mm/hr
Critical Value Guidelines
For procedures performed at BestCare Laboratory, the following values are considered critical
values:

    •   Once a value has exceeded the established limits outlined above, the technologist may
        verify it by repeat testing.
    •   The results will immediately be conveyed to the staff nurse (working under the direction of
        the physician). If the staff nurse is not available the Charge nurse will be notified.

All notifications will be documented in the Laboratory Information System (LIS) with the name of the
person called, date, time, and initials of Technologist calling results. The Technologist will document
that the critical value regarding the patient is read back correctly.

TEST                               LOW                                HIGH
Chemistry
Ammonia                            NA                                 >/= 100 umol/L
Sodium                             </= 125mmo/L                       >/= 155 mEq/L
Potassium                          </= 3.0mEq/L                       >/= 5.8mEq/L
Chloride                           </= 80mEq/L                        >/= 120mEq/L
Carbon Dioxide                     </= 11mEq/L                        >/= 40mEq/L
BUN                                NA                                 >/= 80mg/dL
Calcium                            </= 7.0mg/dL                       >/= 13.0mg/dL
Glucose                            </= 40mg/dL                        >/= 400mg/dL
CK                                 NA                                 >/= 170U/L
CKMB                               NA                                 >/= 4.4 ng/mL
Magnesium                          <1.0 mg/dL
Troponin I                         NA                                 >/= 0.40 ng/mL
Hematology
WBC                                </= 2.0k/uL                        >/= 20.0K/uL
HGB                                </= 8.0g/dL                        >/= 20.0g/dL
HCT                                </= 24.0 %                         >/= 60.0 %
Platelets                          </= 50,000 uL                      >/= 900,000 uL
Coagulation
PT                                                                    >/= 30 seconds
INR                                                                   >/= 3.6
APTT                                                                  >/= 45 seconds
D-Dimer                                                               >/= 400 ng/mL
Therapeutic Drugs
Drug levels noted to be in the Toxic Range
Carbamezapine                      NA                                 >/= 20 ug/mL
Digoxin                            NA                                 >/= 2.5 ng/dL
Lithium                            NA                                 >/= 2.0 mmol/L
Phenobarbital                      NA                                 >/= 20 ug/mL
Phenytoin (Dilantin)               NA                                 >/= 30.0 ug/dL
Theophylline                       NA                                 >/= 30.0 ug/dL.
Valproic Acid                      NA                                 >/= 120 ug/mL
Vancomycin Peak                    NA                                 >/= 40 ug/mL
Vancomycin Trough                  NA                                 >/= 20 ug/mL
TEST                     LOW                  HIGH

Serology
VDRL or RPR                                   Positive/Reactive
HIV                                           Positive

Mircrobiology
Blood Culture                                 Positive
CSF gram stain                                Positive
CSF culture                                   Positive
Acid Fast Smear                               Positive
Culture s                                     Positive for mycobacteria
C. difficile Toxin                            Positive
Clostridium in wound                          Positive
Salmonella or Shigella                        Positive
MRSA                                          Positive
VRE                                           Positive
Acinetobacter                                 Positive

< means Less Than              </= means Less Than or Equal To
> means Greater Than           >/= means Greater Than or Equal To
Billing and Insurance Information
Client Billing

Clients will be billed monthly by an itemized invoice. Please note that these invoices are payable
upon receipt. If you have any questions pertaining to your account, please notify us immediately in
writing so that we may resolve them in a timely manner.



Medicare- Overview of Medical Necessity


Advance Beneficiary Notice:
If reimbursement is denied due to lack of medical necessity documentation, Medicare rules prohibit
the laboratory or health care provider from billing the patient unless an Advance Beneficiary Notice
(ABN) has been signed and dated by the patient prior to the service. As applicable, an ABN must be
completed each time services are ordered. A blanket ABN is not acceptable to the Medicare
program.

The centers for Medicare and Medicaid Services has established a standardized ABN that ensures
the patient understands that he/she may be responsible for payment if the test is considered to be
medically unnecessary by Medicare. The ABN identifies the limited coverage laboratory test and
gives the reason the test is likely to be denied. In order for the patient to make an informed decision
whether or not to receive the service, the ABN provided two options. Option 1 states that the patient
chooses to have the service performed and understand that he/she is personally responsible for
payment in the event Medicare denies payment. Option 2 states that the patient refuses to have the
service performed and will notify his/her doctor of that decision.

Compliance

To comply with these new guidelines, physicians should (1) only order tests that are medically
necessary in diagnosing or treating their patients; (2) be certain to enter the appropriate and correct
ICD-9 code in both their patient files and on the test request forms; and (3) always have their
patients sign and date an ABN if they believe that the service is likely to be denied.

Medicare Coverage

Bestcare agrees to accept the Medicare-allowed amount as payment in full for covered services. It is
important to understand that assignment does not preclude billing of the patient for services denied
by Medicare. The following situations may result in a bill to the patient.

Non-covered services. These services include test, visits, and procedures that are not reasonable or
necessary by accepted medical standards, i.e., the services are found to be inappropriate or in
excess of those required for diagnosis or treatment of the enrollee’s condition. CMS has determined
that it is your responsibility to inform patients in writing if a service may not be covered. The
Medicare does not cover tests that require, but do no have FDA approval. These procedures are
referred to as “Investigational use only” and “Research use only” procedures and will be billed to the
patient provided the beneficiary has signed and BestCare has on file a “Medicare Advance
Beneficiary Notice”.
Medicare Coverage of Laboratory Testing

When ordering laboratory tests that are billed to Medicare/Medicaid, or other federally-funded
programs, the following requirements may apply:

Only tests that are medically necessary for the diagnosis or treatment of the patient should be
ordered. Medicare does not pay for screening tests, except for certain specifically approved
procedures, and may not pay for non-FDA approved tests or for those tests considered
experimental.

If there is reason to believe that Medicare will not pay for a test, the patient should be informed. The
patient should sign an Advance Beneficiary Notice (ABN) to indicate that he or she is responsible for
the cost of the test is Medicare denies payment.

Medicare requires the ordering physician provide an ICD-9 diagnosis code.
Panels should be billed only when all components of the panel are medically necessary.

Medicare National Limitation Amounts for CPT codes are available. Medicaid reimbursement will be
equal to or less than the amount of Medicare reimbursement. The CPT codes for the tests are
profiled in this guide.



Medicaid

Medicaid is medical assistance for those people who cannot afford their own health care. It is
important to note that Medicaid claims can only be filed after all other third-party resources have
been exhausted. Patients should be asked at the time of service if there is other coverage, such as
Medicare, Medicaid HMO, or private insurance. When applicable, any Medicare or private insurance
information should also be provided.
CHEMISTRY
                                                                                                                                                  Turn
                                            NORMAL     NORMAL            CRITICAL   CRITICAL                                         SPECIAL     Around     CPT
           TESTS/PANELS               SEX    LOW        HIGH    UNITS      LOW       HIGH      CONTAINER   VOLUME    STORAGE      REQUIREMENTS    Time    CODES
ACUTE HEPATITIS PANEL                                                                          Gel         10mL     Refrigerate                           80074
HAAb, IgM                                   Negative
HBcAb, IgM                                  Negative
HbsAg                                       Negative
Hep C Ab                                    Negative
BASIC METABOLIC PANEL (BMP)                                                                    Gel         7mL      Ambient                      1 Day    80048
BUN                                   M     9          20       mg/dL    N/A        >80
                                      F     7          17       mg/dL    N/A        >80
CALCIUM                                     8.4        10.2     mg/dL    <7.0       >13.0
CHLORIDE                                    98         107      mmol/L   <80        >120
CO2                                         22         34       mmol/L   <11        >40
CREATININE                            M     0.7        1.3      mg/dL               >5.0
                                      F     0.5        1.0      mg/dL               >5.0
GLUCOSE                                     65         99       mg/dL    <50        >400
POTASSIUM                                   3.6        5.2      mmol/L   <3.0       >5.5
SODIUM                                      134        145      mmol/L   <125       >155
CARDIAC PANEL                                                                                  Lavender    4mL      Ambient                      1 Day
CKMB                                        0.0        4.3      ng/mL               >4.4                                                                  82553
TROPONIN I                                  0.0        0.40     ng/mL               >0.41                                                                 84484
MYOGLOGIN                                   9.0        96.5     ng/mL               >100                                                                  83874
COMPREHENSIVE METABOLIC PANEL (CMP)                                                            Gel         7mL      Ambient                      1 Day    80053
A/G RATIO                                   0.9        2.5      Ratio
Albumin                                     3.5        5.0      g/dL
ALKALINE PHOSPHATASE                        38         126      U/L
ALT (SGPT)                                  13         69       U/L
AST (SGOT)                                  15         46       U/L
BUN                                   M     9          20       mg/dL    N/A        >80
                                      F     7          17       mg/dL    N/A        >80
BUN CREATININE RATIO                        6          28       Ratio
CALCIUM                                     8.4        10.2     mg/dL    <7.0       >13.0
CHLORIDE                                    98         107      mmol/L   <80        >120
CO2                                         22-34      34       mmol/L   <11        >40
CREATININE                            M     0.7        1.3      mg/dL               >5.0
                                      F     0.5        1.0      mg/dL               >5.0
GLOBULIN                                    2.0        4.0      g/dL
GLUCOSE                                     65         99       mg/dL    <40        >400
POTASSIUM                                   3.6        5.2      mmol/L   <3.0       >5.5
SODIUM                                      134        145      mmol/L   <125       >155
TOTAL BILIRUBIN                             0.2        1.2      mg/dL
TOTAL PROTEIN                               6.3        8.2      g/dL
ELECTROLYTES (Lytes)                                                                           Gel         7mL      Ambient                      1 Day     80051
POTASSIUM                                   3.6        5.2      mmol/L   <3.0       >5.5
SODIUM                                      134        145      mmol/L   <125       >155
CHLORIDE                                    98         107      mmol/L   <80        >120
CO2                                         22         34       mmol/L   <11        >40
BestCare Laboratory, Client Manual
BestCare Laboratory, Client Manual
BestCare Laboratory, Client Manual
BestCare Laboratory, Client Manual
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BestCare Laboratory, Client Manual

  • 1. Directory of Services BestCare Laboratory Services, LLC
  • 2. Table of Contents Page 1 Introduction 2 Customer Service 2 Reporting 2 Specimens Collected by the Facility 3 Standing Orders 3 Timed Tests 3 Stat Orders 4 Stat Testing Menu 5 Routine Tests and Panels 6 Specimen Collection, Preparation, and Handling 6 Safety and Disposal Considerations in Specimen Collection 6 Preparation of the Patient 7 Order of Tube Draw 7 Specimen Containers 8 Test Requisitions/Laboratory Logs 8 Collecting of the Specimen 9 Processing the Specimen 9 Label requirements 9 Stat Collection 9 Routine Collection 10 Centrifugation of Gel Tubes 10 Storing and/or Transporting the Specimen 10 Specimen Transport 10 Acceptable Specimens 10 Unacceptable Specimens 11 Avoiding Common Problems 12 Specimen Collection 12 Serum Preparation 12 Plasma Preparation 12 Urine Collection 12 Hemolysis 13 Vacuum Tubes without Anticoagulants 13 Lipemic Serum or Plasma 14 Quantity Not Sufficient 14 Patient States 15 Times Specimens 16 Anticoagulants and Preservatives 16 Urinalysis and Culture and Susceptibility 16 Random Urine Collection for Routine Analysis 17 24-Hour Urine Collection 17 Recommended Patient Instructions for 24-Hour Urine Collections
  • 3. Page 19 Microbiology Specimen Criteria: Collection and Handling 19 Unacceptable Specimens 20 Anaerobic Cultures 20 Acceptable Anaerobic Culture Sources 22 Unacceptable Sources for Anaerobic Culture 24 Clinical Hints Suggesting Possible Infection with Anaerobes 24 Body Fluids (CSF, Synovial, Peritoneal, Pleural, Thoracentesis, etc.) 24 Genital 25 Respiratory 26 Upper Respiratory Cultures 26 Nasopharyngeal 26 Influenza A & B 26 Sputum, Bronchial Wash, Tracheal Aspirate 27 Stool 27 Culture 27 Occult Blood 28 Fecal Leukocytes (WBCs) 28 C difficile Toxin A & B 28 Urines 28 Collection Methods 29 Miscellaneous 29 Bone 29 Catheter Tip 29 Ear 29 Eye 30 Skin and Superficial Wounds 30 Neisseria gonorrhea Specimens 30 Blood Cultures 30 Site Selection 31 Disinfection of the Vials 31 Venipuncture 31 Volume 31 Specimen Labeling 32 Ordering of Blood Cultures 32 Timing of Collection 33 Therapeutic Drug Monitoring Guide 34 Reference Range Guidelines 36 Critical Value Guidelines 38 Billing and Insurance Information 38 Client Billing 38 Medicare- Overview of Medical Necessity 38 Medicare Coverage 39 Medicaid Test/Panel Menu (test/panel; container; volume; storage; reference range; units; critical values, CPT codes, turn-around time; special requirements) Quick Guides (order of draw; container; common tests; storage; additive)
  • 4. From Our CEO/President Making a difference, it is what we do. I am very proud of all the accomplishments we have achieved. There are many aspects and services, which distinguish BestCare from other laboratories: Recruiting most qualified healthcare professionals Quality of our services Dependability and quick response Communication with our clients providing accurate, reliable data Same day routine test results Modern state of the art laboratory At BLS, we make a difference by striving to deliver you the quality you need and the service your patients deserve. We are CLIA and COLA certified and Medicare approved. Founded in 2002, our company has expanded substantially because of our hard work dedication and professionalism. I am proud of our achievements in quality laboratory services, outstanding performance and exceptional customer service. It is an honor for us to be recognized in a national news magazine (Washington G-2) for three consecutive years and look continuously forward to serving you with excellence. I take pride in our workmanship and professionalism in the healthcare industry and look forward to providing you the BestCare in laboratory services – and thank you for placing your confidence in BLS. Sincerely, Karim Maghareh, Ph.D, MBA, MHA, MT (ASCP), CLS President/CEO
  • 5. Preface: While every effort is made to create a publication that is up-to-date, technology often brings about changes in methodology that can affect test availability and specimen requirements. If you have any questions, please contact the laboratory. Dedication to Excellence: At Bestcare, quality is never compromised. Test results from every section of the laboratory are routinely monitored for reliability, precision, and accuracy by both internal and external quality control programs. Customer Service The customer service department at BestCare can provide you with information concerning: • Status of testing in progress • Specimen and special handling requirements • Test results • Billing • Availability of tests • Adding tests to specimens already in progress Reporting Most frequently ordered tests are completed and usually reported within 24 hours following receipt of specimens in our laboratory. Those requiring longer testing time are reported as soon as results are available. BestCare’s computerized reporting system includes printouts with reference intervals for comparison. For most procedures, abnormal quantitative, results are “flagged” or highlighted. Specimens Collected by the Facility 1. Urine, stool, and cultures should be ordered when the specimen is collected by the facility. 2. If ordered in conjunction with other blood work, the phlebotomist will check the designated area, cooler, or refrigerator and transport to the laboratory. 3. All specimens must be labeled and must be accompanied by a copy of the order. Standing Orders
  • 6. 1. Standing orders are entered in the Laboratory Information System, pending collection, with their frequency. 2. Prior to each week, a list of standing orders, for that week, will be sent to your facility for review. 3. You may notify us of any changes, via fax, or written in the laboratory log. Timed Tests 1. Please order all timed test 24 hours in advance to assure scheduling of a phlebotomist or assure supplies are made available for you. Stat Orders 1. To insure adequate turnaround time, contact the laboratory for STAT collections. 2. Refer to the list of tests performed STAT. Tests not on this list can be drawn at the same time but will tested as routine. 3. All STAT results are faxed to the facility upon completion. HIPAA BestCare Laboratory Services, Inc. (BLS) maintains compliance with the law known as “HIPAA” (Health Insurance Portability and Accountability Act of 1996). BLS protects the legal rights of the patient and protects the patient from invasion of privacy as a result of indiscriminate and unauthorized access to and disclosure of confidential information.
  • 7. STAT TESTING MENU The following list comprises the tests or panels which are available for STAT testing. Upon the request of STAT testing, we will dispatch the first available phlebotomist to your facility. The results will be available within one hour from the time the specimen is received in the laboratory. Individual Tests Albumin LDH Alkaline Phophatase Lithium ALT (SGPT) Lipase AST (SGOT) Magnesium Ammonia PT/INR Amylase PTT Blood Cultures Phosphorus Calcium Phenytoin (Dilantin) CK Phenobarbital CK-MB Potassium Chloride Protein Carbamezipine Sodium CO2 Total Billirubin Creatinine Theophylline D-Dimer Total Protein Digoxin Troponin I GGT Valproic Acid Glucose Vancomycin Iron Panels CBC with Differential Hgb & Hct (H&H) Electrolytes Basic Metabolic (BMP) Comprehensive Metabolic (CMP) Liver Function Test (LFT) Lipid Panel Renal Function Panel (RFP) Cardiac Panel Urinalysis with micrscopics
  • 8. Routine Tests and Panels CHEMISTRY Lipid Panel URINE Electrolytes Panel HDL Urinalysis Sodium LDL (calculation) Urine Drug Screens Potassium Cholesterol Chloride Triglycerides CO2 HEMATOLOGY Other Chemistry CBC w/Diff Basic Metabolic Panel Ammonia CBC w/o Diff Lytes + Amylase Hgb & Hct (H&H) Glucose B12 Retic BUN, Creatinine BNP Sedimentation Rate Calcium CK (CPK) CRP COAGULATION Comprehensive Metabolic Panel Ferritin PT/INR Basic Metabolic + Folic Acid PTT Albumin FT3 D-Dimer Alkaline Phosphatase FT4 ALT (SGPT) GGT MICROBIOLOGY AST (SGOT) hCG Qualitative S, U Occult Blood Stool Total Bilirubin HgbA1C Blood Cultures Total Protein Iron C. difficile Toxin A+B LDH Routine Cultures Liver (Hepatic) Function Panel Lipase WBC Feces Smear Albumin Magnesium Flu A & B Alkaline Phophatase Prealbumin VRE Screen ALT (SGPT) PSA MRSA Screen AST (SGOT) RPR Direct Bilirubin T3 Uptake Total Bilirubin TIBC Total Protein Total T4 TSH Renal (Kidney) Function Panel Uric Acid Basic Metabolic + Vitamin D Albumin Phosphorus Therapeutic Drugs Carbamezipine Cardiac Panel Digoxin CKMB Lithium Troponin I Phenobarbital Myoglobin Phenytoin (Dilantin) Theophylline Valproic Acid Vancomycin For more testing information contact the laboratory.
  • 9. SPECIMEN COLLECTION, PREPARATION, AND HANDLING Introduction Laboratory tests contribute vital information about a patient’s health. Correct diagnostic and therapeutic decisions rely, in part, on the accuracy of test results. Adequate patient preparation, specimen collection, and specimen handling are essential prerequisites for accurate test results. The accuracy of test results is dependent on the integrity of specimens. Safety and Disposal Considerations in Specimen Collection In all settings in which specimens are collected and prepared for testing, laboratory and health care professionals should follow current recommended sterile techniques, including precautions regarding the use of needles and other sterile equipment as well as guidelines for the responsible disposal of all biological material and contaminated specimen collection supplies. For all those who are involved in specimen collection and preparation, the responsibility to adhere to current recommendations designed to maintain the safety of both patients and health care workers does not end when the patient is dismissed. There are four steps involved in obtaining a good quality specimen for testing: 1. Preparation of the patient 2. Collection of the specimen 3. Processing the specimen 4. Storing and/or transporting the specimen 1. Preparation of the patient Prior to each collection, review the appropriate test description, including the specimen type to be collected, volume, procedure, collection materials, and storage and handling instructions. Verbally reassure patient prior to collection of blood and/or any body fluid that requires invasive procedures. Verify the patient and the requisition match using at least 2 patient identifiers. Patients may be asked to state their name and date of birth. In a hospital setting, identity should be confirmed using the patient’s armband. (Phlebotomists should say “Please tell me your name” rather than “Are you Ms. Jones?” Some patients may be hard of hearing, in a phase of dementia, or on medications and not always give accurate or appropriate answers.) The phlebotomist may need to ask the patient’s caregiver for identity in some instances. Have all supplies and equipment needed at patient’s bedside prior to collection. Supplies: Gloves Labels Vacutainer tube holder Tourniquet Vacutainer tubes Sharps container Alcohol prep Adhesive strip Safety needle if needed Butterfly apparatus if needed Gauze/cotton balls Syringe if needed
  • 10. When more than one blood specimen is required, multisample needles and vacuum tubes make blood collection simpler and more efficient. Order of tube draw a. Blood culture b. Blue c. Red d. Green e. Lavendar f. Gray Place the sharps container within reach. Open the needle package in front of the patient; do not remove the needle sheath. During venipuncture, do not have the patient clench and unclench the fist repeatedly (pumping). This will cause a shift in fluid between the vein and the surrounding tissue. This can lead to changes in concentration of certain analytes. To facilitate making the vein more prominent, the patient may be asked to clinch fist tightly. Also, never leave a tourniquet on the arm for more than 1 minute without releasing it. This can cause discomfort to the patient and may also cause hemoconcentration leading to erroneous results. ANTICOAGULANT: The proper anticoagulant must be used for a test (i.e., EDTA for CBC's, citrate for PT and aPTT's, serum or heparinized plasma for most chemistries, etc.). If the correct anticoagulant is not used (as stated below) the specimen must be recollected. Specimen Containers: Red-top tube: Contain no anticoagulant or preservative Mottled red/gray or cherry red-stopper tube: Contains clot activator and gel for separating serum from cells, but not anticoagulant. Do not use serum-separator tubes to submit specimens for therapeutic drug monitoring. Always check the test description to determine whether a serum-separator tube is acceptable. Lavender-top tube: Contains liquid K3 EDTA. Gray-top tube: Contains sodium fluoride. Blue-top tube: Contains sodium citrate. Be sure to use only tubes with a 3.2% sodium citrate concentration. These are easily identified by the yellow diagonal stripes on the label. Green-top tube:
  • 11. Contains sodium herapin or lithium heparin. Yellow-top tube: Contains 1 ml acid citrate dextrose (ACD) solution. Royal blue-top tube: Contains sodium EDTA for trace metal studies. TEST REQUISITIONS/LABORATORY LOGS: 1. All specimens for testing must be ordered on a test requisition/laboratory log and must be legible. a. Add-On Tests per Physician Orders - The laboratory may order add-on tests, when appropriate, only upon the order of a physician which must be in writing and faxed to the laboratory. b. Any specimen received in the lab must be accompanied by a requisition with the patient's full name, other ID number, age and/or date of birth, gender, room number or location, physician’s name, other patient data as appropriate to the test ordered, test(s) requested, time and date ordered, time and date of collection, and initials of person ordering or collecting specimen. 2. Collecting of the Specimen After securing the tourniquet and reaffirming your selection of the best vein, both by sight and palpation, proceed as follows. Note: If a patient has intravenous (I.V.) solutions going into both arms, it is acceptable to puncture the vein 3-4 inches below the site of the I.V. Draws from PICC lines must be drawn by nursing staff, following their facility protocol. a. Cleanse the site with sterile alcohol wipe in a circular motion, inside to outside, to push contaminants away from the puncture site. Iodine may contaminate specimens for certain chemistry tests. b. Allow the puncture site to air dry after cleansing. If alcohol is not allowed to dry, it may cause specimen hemolysis. If the arm is dry, you will avoid stinging the patient at venipuncture. NOTE: Never blow or fan the puncture site with your hand. You will introduce contaminates. c. Remove the needle cap. d. Anchor the vein. Enter the vein at an angle of approximately 45 degrees. e. If only a single collection tube is required, when the vacuum is exhausted and the tube completely filled, release the tourniquet, and remove the tube from the needle assembly. Place a piece of dry gauze over the needle and withdraw the needle carefully. f. When multiple specimens are required, remove the first collection tube from the holder as soon as the blood flow ceases, invert the first tube to prevent clotting, and gently insert the second tube into the holder. Puncture the diaphragm of the stopper by pushing the tube forward and initiating vacuum suction. Remove and invert each successive tube after it is filled. When all samples have been drawn, remove the entire assembly from the arm. g. Firmly lock the safety shield on the needle, discard the needle and holder into the sharps container. Do not recap or reuse needles.
  • 12. h. Apply direct pressure to the puncture site. See Microbiology Specimen Collection for microbiology studies. 3. Processing the specimen All specimens must be labeled in the presence of the patient. Label requirements: a. Full name b. Unique identifier (date of birth acceptable) c. Date, including the year d. Time of collection e. Initials of collector f. Cultures must include sight and source STAT Collection Provider or Nurse orders the tests by entering all information on the requisition/Laboratory log. For clients that draw their own STAT specimens, call for transportation of specimen to the laboratory. For clients that require BestCare Laboratory Services, Inc. (BLS) to draw a STAT call BLS. Results for in-house testing will be provided in within one hour from the time the specimen is received into the lab. Routine Collection Provider or Nurse orders the tests by entering all information on the requisition/Laboratory log. BestCare Laboratory Services, Inc. will draw routines and pick-up specimens at the times designated by contract. Line draws are performed by licensed nursing personnel. Results for in-house testing will be provided in 24 hours or less except for Microbiology. Centrifugation of Gel (Gold-or-speckled top) tubes: Gel-barrier tubes contain clot activator and gel for separating serum from cells but include no anticoagulant. Adhere to the following steps when using a gel-barrier tube. Do not use gel-barrier tubes to submit specimens for therapeutic drug monitoring, direct Coombs’, blood group, and blood types. a. Let the specimen stand for a minimum of 15-30 minutes and (preferably) not longer than 60 minutes prior to centrifugation. This allows time for the clot to form. If the specimen is allowed to stand for longer than 2 hours, chemical activity degeneration of the cells within the tube will take place, and test results will be affected. b. After allowing the clot to form, insert the tube in the centrifuge, stopper end up. Operate the centrifuge for 10 minutes at the speed recommended. Employ a balance tube of the same type containing an equivalent volume of water. c. When the centrifuge comes to a complete stop, remove tubes carefully without disturbing the contents. Inspect the barrier gel to ensure that it has formed a solid seal between the serum and packed cells. d. Make sure the tube is clearly labeled with all pertinent information. e. Serum specimens may be sent at room temperature unless otherwise indicated. See charts below. 4. Storing and/or transporting the specimen Appropriate storage and handling are necessary to maintain the integrity of the specimen and, consequently, the test results. See guidelines and test index.
  • 13. Specimen transport: a. Laboratory Specimens are sent directly to the laboratory via phlebotomist/courier: b. Specimens must be accompanied by a proper requisition/laboratory log. c. Date, time of collection, and initials of collector will be documented on the specimen. d. Specimens which must be kept cold must arrive in the laboratory on ice. e. Specimens are submitted in a leak proof container. f. Specimens are placed in plastic bags for transport. g. Couriers transporting lab specimens are trained to handle and deliver specimens appropriately. ACCEPTABLE SPECIMENS: 1. Specimens must be properly ordered, collected, labeled, accompanied by the correct requisition. If any of these criteria are not met, the specimen may be rejected for testing. 2. Condition of Specimen - Any specimen received in the laboratory must be collected correctly as to the container, quantity (volume), anticoagulant or not, condition (i.e., iced, protected from light, preservatives, etc.). 3. Specimen Preservation – Specimen’s received in the laboratory must be preserved according to the requirements of the ordered test. UNACCEPTABLE SPECIMENS: 1. Hemolysis - If a specimen is hemolyzed, it should be recollected, if appropriate. If it is not possible or practical to recollect a hemolyzed specimen, the physician must be notified of the condition of the specimen and it will be noted on the test results that the specimen was hemolyzed and the care giver notified. 2. Clotted whole blood specimens – If a specimen is clotted, i.e. complete blood count (CBC) or coagulation studies, it will be rejected. 3. Expired collection device. 4. Inappropriate collection device/specimen type. 5. Unlabeled specimens. 6. Leaking/broken specimen container. 7. Gross bacterial contamination of specimen. 8. Quantity of specimen not sufficient for testing. 9. Specimen not submitted at the proper temperature. 10. Rejected Specimen - The laboratory must use judgment in accepting or rejecting a specimen. There may be occasions when some answer is better than no answer. Communication with Nursing Services, the physician, or possibly even the patient may be necessary to determine the acceptability of a specimen. If the decision is made to do testing on less than optimal specimen, the following notation on the report must be made: 1) why the specimen was not acceptable, and 2) why the specimen was tested. 11. When a specimen is rejected, the following protocol is followed: a. Discard specimen. b. Notify caregiver. c. In laboratory information system enter test(s) rejected, describe situation completely in the comments section, documenting the first and last name and title of the person that is notified of the rejected specimen. d. If the specimen is recollected, the correct date, time, and initials of recollection will be documented by collector on the properly labeled recollected specimen. 12. When a test is reported from a less than optimal specimen, then later another more suitable specimen is received, the new results are substituted. An amended report is printed to the client. Documentation is kept of these proceedings.
  • 14. 13. A comment will be generated in the LIS for the collector that mislabels a specimen that causes the laboratory to document results on a wrong patient. 14. Any discrepancy related to patient name or client will follow the guidelines below: a. There will be no re-labeling of specimen. b. Specimen (when feasible) will be recollected, properly label, and transported to the laboratory. 15. Exceptions to the policy on rejecting specimens: a. CSF and other body fluids and surgical specimens – Invasive procedures that are performed on patients to obtain body fluids and/or tissues for testing purposes should be handled with care by collector, nurse, and laboratory. Clients and laboratory personnel will openly communicate so that all specimens collected will be labeled according to proper collection. Avoiding Common Problems Careful attention to routine procedures can eliminate most of the problems outlined in this section. Materials provided by the laboratory for specimen collection can maintain the quality of the specimen only when they are used in strict accordance with the instructions provided. To ensure a sufficient quantity of each type of specimen indicated for the procedures to be performed, please consult the volume requirements. Some of the problem areas listed will only become apparent when the physician ordering the test interprets the results in conjunction with other diagnostic information related to the patient. Specimen Collection – Some of the common oversights affecting all types of specimens include: • Failure to label a specimen correctly and to provide all pertinent information required on the test request form. • Insufficient quantity of specimen to run test or QNS (quantity not sufficient). • Failure to use correct container/tube for appropriate specimen preservation. • Inaccurate and incomplete patient instructions prior to collection. • Failure to tighten specimen container lids, resulting in leakage and/or contamination of specimen. • Failure to maintain the specimen at the appropriate temperature requirement. Serum Preparation – The most common serum preparation considerations include: • Failure to separate serum from red cells within 30-60 minutes of venipuncture. • Failure to allow clot specimens to clot before centrifugation. • Hemolysis: red blood cells broken down and components spilled into serum. • Lipemia: cloudy or milky serum sometimes due to the patient’s diet. Plasma Preparation – The most common lapses in the preparation of plasma include: • Failure to collect specimen in correct additive. • Failure to mix specimen with additive immediately after collection. • Hemolysis or damage to red blood cells. • Incomplete filling of the tube, thereby creating a dilution factor excessive for total specimen volume (QNS). • Failure to separate plasma from cells within 15-30 minutes of venipuncture for those specimens requiring this step. Urine Collection – The most common urine collection oversights include: • Failure to obtain a clean-catch, midstream specimen.
  • 15. Failure to refrigerate specimen or store in a cool place. • Failure to provide a complete 24-hour collection/aliquot or other timed specimen. • Failure to add the proper preservative to the urine collection container prior to collection of the specimen. • Failure to provide an appropriate collection container and to refrigerate specimen when bacteriological examination of the specimen is required. • Failure to tighten specimen container lid, resulting in leakage of specimen. • Failure to provide patients with adequate instructions for 24-hour urine collection. Hemolysis In general, grossly or even moderately hemolyzed blood specimens may not be acceptable for testing. Hemolysis occurs when the red cells rupture and hemoglobin and other intracellular components spill into the serum. Hemolyzed serum or plasma is pink or red, rather than the normal clear straw or pale yellow color. Most cases of hemolysis can be avoided by observing the steps listed. 1. For routine collections, use a 20 to 22 gauge needle. (It may be necessary to use a 23 gauge needle for patients from elderly populations with small or difficult veins.) 2. If there is air leakage around the needle or loss of vacuum in the tube, replace the vacuum tube. 3. Collect blood in room temperature containers unless the specimen requirement specifies otherwise. 4. When there is difficulty accessing a vein or when a vacuum tube fills too slowly due to a difficult venipuncture, damage to the red blood cells may result. Correct by collecting a fresh tube when blood flow is established or select another puncture site and, using sterile/unused equipment, collect a second specimen. Also, a blood pressure cuff will reduce trauma to fragile red blood cells. 5. Do not remove the needle from the vein with the vacuum tube engaged. This applies to both the last tube collected during a routine venipuncture and to tubes collected during a difficult procedure. 6. Premature removal of the tube causes a rush of air to enter the tube, which may result in damage to the red cells. 7. Be as gentle as possible, drawing the blood evenly. Too much pressure in drawing blood into a syringe or forcefully ejecting blood into a collection tube from a syringe may damage red cells. 8. Allow collection site to dry after cleaning. Alcohol used to clean the puncture site may cause contamination in a tube. 9. Do not collect a specimen in a hematoma. 10. Allow specimen to clot completely before centrifuging. 11. Do not centrifuge the specimen for a prolonged period of time. Vacuum Tubes Without Anticoagulants – When using vacuum tubes containing no additives: 1. Permit the tube to fill completely. 2. Let the specimen stand for a minimum of 15-30 minutes and (preferably) not longer than 60 minutes prior to centrifugation. This allows time for the clot to form. If the specimen is allowed to stand for longer than 60 minutes, chemical activity degeneration of the cells within the tube will take place, and test results may be affected. 3. Centrifuge the specimen at the end of the waiting period for 10 minutes and in accordance with the manufacturer’s instructions for speed. Lipemic Serum or Plasma (Turbidity)
  • 16. Normal serum or plasma is a clear and light yellow to straw in color. Turbid serum or plasma appears cloudy or milky. Serum or plasma may be cloudy due to bacterial contamination or chronic or transient high lipid levels in the patient’s blood. The primary dietary sources of lipids (fatty substances) are meats, butter, cream, and cheese. Patients who consume these foods within the 24-hour period immediately preceding collection of a blood specimen may have temporarily elevated lipid levels, which may be manifested by cloudy lipemic serum. Lipemic serum or plasma may not be a true indicator of the patient’s physiologic state. Regardless of diet and length of fast, some patients may produce cloudy specimens. To avoid dietary-induced high lipid levels prior to testing, many physicians require to exclude the high-fat foods from their diets or to fast for 12-14 hours prior to specimen collection. For morning specimen collection, the laboratory recommends that the patient be required to fast from 6 PM on the previous evening. Quantity Not Sufficient (QNS) One of the most common problems in specimen collection is the submission of an insufficient volume of specimen for testing. The laboratory sends out a report marked QNS, and calls for a repeat collection. To ensure an adequate specimen volume: 1. Always draw whole blood in an amount 2 ½ times the required volume of serum required for a particular test. 2. For example, if 4ml serum is required, draw at least 10ml whole blood. If there is difficulty in performing venipuncture, minimum volume may be submitted. Indicated “difficult draw” on the test requisition. 3. Provide patients with adequate containers and instructions for 24-hour and stool collections. 4. For most serum and plasma tests, check to be certain that the tube is half full. Note: Certain tests (eg, prothrombin time) require a 90% to 100% accurate draw in order to achieve the proper blood-to-anticoagulant ratio; otherwise, the specimen may be found to be QNS. Patient States In general, specimens for determining the concentration of body constituents should be collected when the patient is in a basal state (ie, in the early morning after awakening and about 12-14 hours after the last ingestion of food). Reference intervals are most frequently based on specimens from this collection period. The composition of blood is altered after meals by nutrients being absorbed into the bloodstream. Consequently, postprandial blood (blood drawn after a meal) is not suitable for some chemistry tests. An overnight fast is preferable to ensure that the patient is in the basal state. This minimizes the effects of ingested substances on the test results. Before you collect the specimen, ask the patient when he/she last ate or drank anything. If the patient has eaten recently and the physician wants the test to be performed anyway, you should indicate “nonfasting” on the test request form. In the clinical information/comment section of the test request form, indicate the time the patient ate. Fasting does include abstaining from coffee, tea, or sugar-free products. Fasting or diet restrictions, such as low-fat diets, should be explained in detail, particularly to aged or overanxious patients or their caregivers. Inform patients that fasting does not include abstaining from water. Dehydration resulting from water abstinence can alter test results. When specimens are not collected in the basal state, the following additional effects should be considered when interpreting test results.
  • 17. Exercise – Moderate exercise can cause an increase in blood glucose, lactic acid, serum protein, and creatine kinase (CK). • Emotional or Physical Stress – The clinical status of the patient can cause variations in test results. • Time of Day Collection – Diurnal variations and variations in circadian rhythm can also affect test results. For example, growth hormone peaks in the morning before waking and decreases throughout the day. Serum iron levels may change as much as 30% to 50%, depending on individual variation, from morning until evening. Note: For profile testing, 12-14 hour fasting specimens are recommended. Timed Specimens There are two types of timed blood specimens: One is for a single blood specimen ordered to be drawn at a specific time. The other is for a test that may require multiple blood specimens to be collected at several specific times. Single Specimens – Here are some instances in which timed single specimens may be required. • Fasting plasma glucose alone or in conjunction with a random glucose determination, as recommended by the American Diabetes Association, to diagnose diabetes. Fasting here is defined as no caloric intake for at least 8 hours. • Postprandial glucose may be performed 2 hours after a meal for a timed test that is helpful in diabetes detection. • Blood glucose determinations may be ordered at a specific time to check the effect of insulin treatment. • Blood cultures may be ordered for a specific time if a bloodstream bacterial infection is suspected. • Therapeutic monitoring of patients on medication. Multiple Specimens – Here are some instances in which timed multispecimen tests may be ordered. • The most common timed procedure is a glucose tolerance test. First, a blood specimen is drawn from a fasting patient. Then, the patient is given glucose orally and blood specimens are drawn at fixed intervals, beginning with a 30 minute specimen. • To test the effects of a certain medication, a physician may order the same tests to be obtained on consecutive days, before, during, and after the patient has received a medication. • Collection of an acute and convalescent serum to aid in the diagnosis of a viral infection when culturing is not feasible. • Other examples include such tests as occult blood, ova and parasites, and blood cultures. Blood Collection The accuracy of any result depends upon the quality of the specimen. Following the collection, preparation, and instructions suggested by the laboratory helps to ensure the best possible test results. The laboratory supplies materials for proper specimen collection. Proper identification of specimens is extremely important. Label each specimen. Information on labels must be verified before the specimen is submitted to the laboratory. The name on the test request form must exactly match the patient’s name on the specimen submitted.
  • 18. Anticoagulants and Preservatives – To ensure accurate test results, all tubes containing an anticoagulant or preservative must be allowed to fill completely. Attempts to force more blood into the tube by exerting pressure, as in collection with a syringe, will result in damage to the red cells (hemolysis). If the vacuum tube is not filling properly, and you are certain that you have entered the vein properly, substitute another tube. Urinalysis and Culture and Susceptibility Submit a sterile container or urinalysis preservative tube and culture and susceptibility preservative tube. Label both filled tubes with patient’s full name and date and time of specimen collection. Urinalysis Only Submit a sterile container or urinalysis preservative tube. Label filled tube with patient’s full name and date and time of specimen collection. Culture and Susceptibility Only Submit a culture and susceptibility preservative tube. Label the filled tube with the patient’s name and date and time of specimen collection. Enter the source in the Laboratory Log. i.e., catheter, clean catch, etc. Random Urine Collections for Routine Analysis Patients should be provided with both written and spoken “clean-catch” instructions. The collected urine should be added to the appropriate urine preservative tube or refrigerated immediately to retard growth of bacteria until the test is performed. The time of collection is critical because urine values vary considerably during a 24-hour period, and most testing methods are based on normal values for first morning samples. The first urine voided in the morning is preferred because it has a more uniform volume and concentration and a lower pH, which helps preserve the formed elements. 24-Hour Urine Collection For many urine chemistry, it is necessary to analyze a sample taken from an entire 24-hour excretion. Incorrect collection and preservation of 24-hour urine collections are two of the most frequent lapses in urine collections.
  • 19. The 24-hour urine specimen should be submitted in a chemically clean, properly labeled urine container provided by BestCare Laboratory Services. (Patients should not be allowed to submit urine specimens in their own “clean” jars. The laboratory will add required preservatives or supplies the proper preservative with the container. Written instructions should clearly explain the following points: 1. The collection of the 24-hour urine starts with the patient voiding (completely emptying bladder) and discarding the first urine passed in the morning. 2. Except for this first discarded urine, all of the urine passed during the day and night, up to and including the first voiding of the following day, must be collected. Urine passed during bowel movements must also be collected. 3. If possible, the entire specimen should be refrigerated at 2oC to 8oC during collection, or kept in a cool place, since urine is an excellent culture medium for organisms, and its components decompose quickly. 4. The 24-hour urine container may contain a preservative of acetic acid, boric acid, or hydrochloric acid, which may cause burns if touched. If ingested, a physician should be notified immediately. The patient should be informed a normal intake of fluids during the collection period is desirable unless otherwise indicated by the physician or test specimen requirements. Recommended Patient Instructions for 24-Hour Urine Collections This section includes written instructions to be provided to the patient with the specified laboratory collection container. Supplement these instructions by discussing them with the patient and explaining why the test and collection procedures are necessary. Collection containers that include acids should be clearly marked. Contact the laboratory for the collection container(s). To the care giver: You may wish to photocopy these instructions so you can provide your patients with written instructions. To the patient: Follow these instructions in collecting your 24-hour urine specimen. You will find it more convenient to void (urinate) into the smaller container provided and transfer the urine into the larger collection container. Do not add anything but urine to the container and do not pour out any liquid, tablets, or powder that may already be in the larger collection container. These substances may cause burns if touched. The collection container should be kept tightly closed and refrigerated throughout the collection period. 1. Upon rising in the morning, urinate into the toilet, emptying your bladder completely. Do not collect this sample. Note the exact time and print it on the container label. 2. Collect all urine voided for 24 hours after this time in the container provided by the care giver. All urine passed during the 24-hour time period (day or night) must be saved. Urine passed during bowel movements must also be collected. 3. Refrigerate the collected urine between all voidings or keep it in a cool place. 4. At exactly the same time the following morning, void completely again (first time after awakening), and add this sample to the collection container. This completes your 24- hour collection. 5. A BestCare Laboratory representative will transport the specimen to the laboratory.
  • 20. Microbiology Specimen Criteria: Collection and Handling Introduction The quality of microbiology results is heavily dependent on receipt of adequate, representative specimen material, properly collected, and promptly delivered to the laboratory. Specimens should be collected early after onset of symptoms and before antimicrobial therapy is instituted. Tests are ordered by the physicians and entered into the lab log by nurses, ward clerks, or other personnel as designated by the facility. The specimen is labeled and sent to the Laboratory accompanied by the laboratory log. 1. All specimens for microbiological examination are collected in sterile containers in a sufficient quantity to permit a complete examination. Whenever possible, specimens should be obtained before antibiotics are administered. 2. All specimens are sent to the laboratory promptly, in a sterile container when required, of sufficient quantity for complete examination, and the container is to be closed tightly and have NO leakage. 3. Each specimen should be labeled with patient's name, collection location, date and time of collection, and specimen source. The initials of the person collecting the specimen should be included next to the time and date. 4. All specimens must be transported to the laboratory in a biohazard bag. 6. In the case of unacceptable specimens, if re-collection is not possible, the state of the specimen will be documented on the laboratory report including the person notified. Unacceptable Specimens: Specimens that fall into any of the following categories should be considered unacceptable for processing: 1. Specimens not submitted in a sterile container when required. 2. Improper label, order slip and/or specimen container as to the source of specimen, patient's full name, location, collection time and date (where applicable). 3. Name on order or label and the specimen is mismatched. 4. Urine specimen not submitted immediately if not in preservative tube or refrigerated. 5. Stool specimen contaminated with barium (white area, chalky, heavy) or oil for the examination of ova and parasites. 6. Sputum consisting of saliva, only. 7. Specimen received after prolonged delay. 8. Specimen in a leaking container or specimen evident on the outside of the container. 9. Specimen in fixatives. 10. Dried-out swabs. 11. Requests for anaerobic cultures on expectorated sputum, superficial wounds, urine, feces, throat, vaginal swabs, or urethral discharge. 12. Insufficient amount of specimen. 13. Specimen left in the refrigerator is not acceptable if the organism is to be isolated is fastidious or cold sensitive, such as gonococci. 14. Pooled (24-hour) specimens. 15. Specimens not received in transport media or system when required. Handling Unacceptable Specimen’s 1. Upon receipt of an unacceptable specimen in the Laboratory, the nursing unit is immediately notified. BestCare Laboratory Services, Inc. informs the nurse or physician that the specimen
  • 21. will not be processed and request a freshly, properly collected specimen be sent to the laboratory. And, explains the reason for the rejection. In the "Comments" area of the LIS, the reason for the rejection is documented, the name of the person receiving the explanation, the date and time of the rejection. 2. If a specimen cannot be re-collected (ex: specimen collected in O.R. and patient is no longer in O.R., patient already started on antibiotics, etc.) the laboratory will note the condition of the specimen so that it will be a permanent record along with the culture results. Procedure for Collection and Handling: Caution: Pathogenic microorganisms, including Hepatitis B Virus and Human Immunodeficiency Virus, may be present in specimens. Universal Precautions and guidelines established by the laboratory should be followed in handling all items contaminated with blood or body fluids. Wear gloves at all times. Properly dispose of all contaminated materials. 1. ANAEROBIC CULTURES Special precautions must be taken in the collection of specimens from certain sites. Most of the anaerobes found associated with infections in humans are also present on mucous membranes as normal flora. These anaerobes are so numerous at these sites that if clinical material comes into contact with a minute portion of normal flora, false positive or misleading culture results will be obtained. Any specimens collected should be transported as rapidly as possible. The specimen should not come in contact with air or oxygen. ACCEPTABLE ANAEROBIC CULTURE SOURCES: Site designations on culture orders must come from this list, or will be considered unacceptable by Microbiology at BestCare Laboratory Services, Inc. for anaerobic workup. BODY FLUIDS Amniotic fluid Ascitic fluid Bile Blood Bone marrow Pericardial fluid Peritoneal fluid Peritoneal dialysate Pleural fluid Synovial fluid Thoracentisis CENTRAL NERVOUS SYSTEM Brain abscess Intracranial surgery wound HEAD AND NECK Chronic sinusitis Maxillary sinus Middle ear fluid Chronic otitis media Neck wounds Scalp wounds DENTAL, ORAL, FACIAL Orofacial, of dental origin Root canal infection
  • 22. Periodontal abscess Dental abscess (endodontic origin) Mandibular area Bite wounds Sublingual spaces Pertonsiilar abscess LOWER RESPIRATORY TRACT - PLEUROPULMONARY Aspiration pneumonia Lung tissue Lung abscess Branch brushings Bronchoscopy specimens obtained via double lumen catheter Empyema (accumulation of pus in thorax) Trans-tracheal aspirate ABDOMINAL Abdominal cavity Abdominal fluid Appendix Appendix with peritonitis Liver abscess Other intra-abdominal infections (post surgery) Biliary tract Perirectal abscess Peritonium Peritoneal fluid Retroperitoneal abscess OBSTETRIC - GYNECOLOGIC Endometrium Endocervic Pelvic Abscess Vulvovaginal abscess Septic abortion Bartholin ascess Ovary Placenta - fetal or maternal side Uterine Fallopian tube Culdoscopy aspirates Endometrial aspirates MALE REPRODUCTIVE Prostatic fluid Testicular abscess SOFT TISSUE AND MISCELLANEOUS Endocarditis Catheter exit site other than foley catheter Pilonidal sinus Bite wound sites Infected diabetic gangrene Deep decubitus ulcers Osteomyelitis Cellulitis Gangrene (myonecrosis)
  • 23. Breast abscess All tissues All biopsies Aspirated pus All surgical wounds Bone All deep wounds Routine Specimens for Culture of Anaerobes: a. Necrotic or debrided tissue from suspected gas gangrene, gas forming or necrotizing infections. b. Pus or aspirate from deep wound or abscess. c. Amniotic fluid, bile, bloods. d. Endometrium, uterine material from septic abortions, uterus, placenta, Bartholin glands. e. Biopsies or surgical specimens. f. Pericardial, peritoneal, pleural, or synovial fluid, bone marrow. g. Peritoneal dialysate. h. Drain, prosthesis, CVP i. Trans-tracheal aspirate. Specimens for Cultures of Anaerobes by Request: a. Eye, ear b. Vaginal cuff c. Material from infected bites d. Supra-pubic bladder aspirate e. Bronchoscopic specimens f. Rectal swab in cases of suspected pseudomembraneous enterocolitis g. CSF UNACCEPTABLE SOURCES FOR ANAEROBIC CULTURE Specimens collected from the following sources will not be processed. a. Sputum b. Nasotracheal suction aspirate c. Throat swab d. Nasal swab e. Oropharyngeal swab f. Gastric contents g. Small bowel contents or feces h. Cervical, vaginal, rectal, or urethral swabs I. Clean-catch or catheterized urines j. Superficial wounds Abscesses: • Post-operative wounds, in most cases, it is necessary to obtain an aspiration sample with a sterile needle or intravenous catheter attached to sterile syringe. • A swab is not regarded as an acceptable method of collection for anaerobic bacteriology cultures. Instead, an aspirate should be obtained whenever possible. If swabs have to be obtained, use a culturette approved for anaerobic collection such as Becton Dickinson’s Max V+ system. • If there is only a very small amount of drainage or exudate present for study, the lesions can be injected with sterile water or saline and the specimen obtained from the edge of the lesions by aspiration. After aspirating the specimens, air bubbles must be expelled from the syringe; otherwise, the trapped oxygen alters the transport conditions. • The syringe can be immediately submitted to the laboratory after plugging with a sterile rubber stopper. If the specimen cannot be transported to the laboratory immediately, the
  • 24. specimen in the syringe can be inoculated into a blood culture bottle (clean the top with 70% alcohol before inoculating the specimen). Anaerobic(gel) or MAX V +swabs must be used. Lung Abscess, Pneumonia, and other Pulmonary Infections: • In-patients with pulmonary infections believed to be due to anaerobes, trans-tracheal needle aspiration or direct lung punctures are the optimal methods. Pleural effusions, empyema fluid and surgically removed tissue are other reliable sources for anaerobic cultures. (Bronchoscopically obtained specimens are not suitable, as the instrument itself becomes contaminated during insertion.) • The same transport methods are used as for abscesses. Tissue should be placed in a sterile container and submitted to the laboratory immediately. Uterine Infection: • Anaerobic cultures are routinely performed from the uterine cavity by syringe or swab, using great care to avoid contamination. Anaerobic cultures are routinely performed on material from placenta, Bartholin glands, endometrial cavity, and fallopian tubes.Transport methods are the same as for abscesses. Urinary Tract Infection: • Anaerobic bacteria rarely cause urinary tract infections. The ONLY way their presence can be documented is by supra-pubic aspiration since anaerobic bacteria normally colonize the distal urethra. Transport methods are the same as for abscesses. Label the specimen as supra-pubic aspiration. Body Fluids: • Blood, ascetic fluid, synovial, prostatic, pericardial and pleural fluid is routinely cultured for anaerobes and should be collected and transported as described in "Anaerobes". ***** CLINICAL HINTS SUGGESTING POSSIBLE INFECTION WITH ANAEROBES ** 1) Foul-smelling discharge. 2) Location of infection in proximity to a mucosal surface. 3) Necrotic tissue, gangrene, pseudomembrane formation. 4) Gas in tissues or discharges. 5) Endocarditis with negative routine blood cultures. 6) Infection associated with malignancy or other process producing tissue destruction. 7) Infection related to the use of aminoglycosides (oral, parenteral or topical). 8) Septic thrombophlebitis. 9) Bacteremic picture with jaundice. 10) Infection following human or other bites. 11) Black discoloration of blood-containing exudates. 12) Presence of "sulfur granules" in discharges (Actinomycosis). 13) Classical clinical features of gas gangrene. 14) Clinical setting suggestive for anaerobic infection (septic abortion, infection following gastrointestinal surgery, etc.) 2. BODY FLUIDS (CSF, Synovial, Peritoneal, Pleural, Thoracentesis, etc.) CSF: • Physicians are provided with sterile, flat-bottom centrifuge tubes in order to reduce specimen handling. Label each tube with patient name and information. The specimen tubes are numbered in the order in which they were obtained. Collection of the specimen is under aseptic or sterile conditions and transported to the lab immediately, properly labeled. Prompt transport of the specimen to the laboratory is mandatory since fastidious organisms
  • 25. such as Haemophilus influenzae and Neisseria meningitidis may not survive storage or variations in temperature. A CSF order is processed immediately and on a priority basis. Gram stains are performed on all CSF specimens with bacterial cultures. Fluids: • Specimen material may be sent in sterile flat bottom centrifuge tubes or sterile container (if fluid is collected with sterile syringe, the needle must be removed prior to transportation to lab). Protect the specimen from oxidation because anaerobes may be present (see Anaerobe section above). Expel any accumulated air from syringes. Label specimen with patient name and information. Transport to the lab immediately. In addition to a routine aerobic culture, an anaerobic culture and gram stain are performed on all body fluid sources except CSF. NOTE: Fluids or pus collected with a sterile syringe and needle can be transported to the lab in the syringe after plugging the syringe with a sterile rubber stopper. Any air bubbles should be expelled from the syringe before transport. 3. GENITAL The lining of the normal human genital tract is a mucosal layer made up of epithelial cells. A variety of species of commensal bacteria colonize these surfaces, causing no harm to the host and helping to prevent the adherence of pathogenic organisms. The flora of the female genital tract varies with the pH and estrogen concentration of the mucosa, which is dependent on the age of the host. Microbiological cultures are performed to identify the microorganisms, which may be the etiological agent. Clinical Specimen from Suspected Site of Infection: a. Urethral Discharge - collected with a flexible aluminum wire and small rayon-tipped swab. The swab is inserted approximately 2 cm into the urethra and rotated gently before withdrawing. Remove the swab and insert it into the sleeve containing aimes gel medium. Push the cap to bring swab into contact with the gel at the bottom. Label specimen with patient name and information and LIS label containing orders. Transport to the lab immediately. b. Cervix - collected with a swab inserted into the cervical canal, rotated and moved from side to side for 30 seconds before removal. Swabs are handled same as above but a culturette swab is routinely used. c. Vaginal - same as cervix except specimen is collected from vagina. d. Endocervix - collected after the vagina has been exposed by insertion of a speculum. NOTE: Urethral, penile, cervical, and vaginal discharge may be directly inoculated on a Martin-Lewis plate. • Organisms such as Neisseria gonorrhoreae will not survive on a dry swab. If a smear for Gram stain is prepared, roll (do not drag) the swab over a slide. Label specimen(s) with patient name and information. Transport to the lab immediately. The orders should be entered into the lab log and the log must accompany the specimen to the laboratory. WET PREP test: For Trichomonas vaginalis, place a specimen swab in 0.5 ml of sterile physiological saline. Label specimen with patient name and information. Transport to the lab immediately. The orders should be entered into the lab log and the log must accompany the specimen to the laboratory. 4. RESPIRATORY
  • 26. The respiratory tract begins with the nasal or oral passages and extends past the nasopharynx and oropharynx to the trachea and then into the lungs. The upper respiratory tract is the upper airway from the larynx through the nasopharynx and neighboring oropharynx to the nose, to its communicating cavities, the sinuses, and middle ear. A number of microorganisms can cause infections of the upper and lower respiratory tract. Respiratory tract cultures are performed to establish the etiology of such infections. Upper Respiratory Cultures: • Throat:-Throat cultures are performed for the diagnosis of pharyngitis. Bacterial agents recognized to cause pharyngitis include beta hemolytic streptococci, C. diptheriae, N. gonorrhoreae, N. meningitidis, Staphylococcus aureus, Mycoplasma pneumoniae, and H. influenzae (in children). Of these organisms, beta hemolytic streptococci occur most frequently and are the usual concern. Therefore, most throat cultures are done to rule out pharyngitis due to beta hemolytic streptococci, although, on selected occasions other organisms might be of concern. Collection: 1. Use culturette to collect the specimen. 2. Use tongue blade to depress tongue to minimize contamination. 3. Swab vigorously tonsillary area, posterior pharynx, any area of inflammation, ulceration, or capsule formation. 4. Put the swab back in the tube and transport it to the lab with appropriate label. Nasopharyngeal: Collection: 1. Use calcium alginate swab on a flexible wire (minitip) to obtain the culture. 2. Pass the swab gently through the nose into nasopharynx, rotate and remove the swab. 3. Place the swab in a plastic tube provided with the culturette. 4. Transport the culture to the lab, correctly labeled. Influenza A & B: It is recommended that specimens be obtained early in the course of the illness and be tested as soon as possible. 1. Acceptable specimens for evaluation with the Xpect® Flu A&B test include nasal washes, nasal swabs, and throat swabs. 2. Use a rayon or polyester- tipped swab with aluminum or plastic shafts to collect the specimen. Calcium alginate should not be used. 3. Samples may be placed in a viral transport medium or 0.5ml of sterile saline in a sterile containaer. Contact BestCare Laboratory Services for appropriate collection container. 4. Refrigerate the sample after collection. NOTE: For RSV and/or Bordetella Pertussis please refer to individual procedures for these sendout tests. Sputum, Bronchial Wash, Tracheal Aspirate: Pneumonia remains a leading cause of death in the U.S. in spite of effective antibiotics. Accurate etiologic diagnosis of lower respiratory infections is essential for proper management of such infections. Collection:
  • 27. Expectorated Sputum: These specimens are adequate for the detection of aerobic and facultative organisms, but not for anaerobes. Sputum screening by gram stain is essential to ensure that the specimen consists of lower respiratory secretions. • Collect specimens in sterile container that can be sealed to prevent leakage. Collect sputum under supervision to ensure that the specimen is a cough specimen. • Transport the specimen to laboratory immediately to ensure organism viability. Screening of expectorated sputum for the number of epithelial cells present is performed routinely on expectorated sputum submitted for "routine culture". This is done in an effort to make sputum cultures more diagnostic. If a specimen has more than 25 epithelial cells and no wbc's or very few wbc's, the sputum will be rejected for culture since the screen shows that the specimen is more saliva than expectorated sputum. Microbiology lab will notify the Nursing service immediately if a new specimen is needed. Nursing service will either recollect or notify Respiratory Therapy immediately for recollection. Sputums aspirated by Respiratory Therapy do not need to be screened with a gram stain since the integrity of the sputum is assured. 5. STOOL Culture specimen: 1. Stools for best recovery of Salmonella and Shigella should be obtained in the acute (first 3 days) of diarrheal disease. 2. Rectal swabs are permissible when stool specimens are not readily obtained. However, maximum recovery of organisms is not likely when swabs are used. 3. Multiple stool samples should be submitted to increase chances of recovery of organisms (3 samples/admission). 4. Stool specimen containers have to be sterile when submitting for culture. 5. Label container correctly. 6. Complete appropriate information in the laboratory log/requisition including date and time of collection. Order the tests requested by the physician. 7. Special requests should be put into "comments" and/or called to Micro Laboratory. The special request must also be clearly marked on the label of the container, (i.e. look esp. for Yersinia, etc.). 8. Deliver specimen and request to laboratory immediately. Pathogenic stool organisms are very fragile and specimen requires immediate processing to ensure best possibility of recovery. Refrigerate specimen and transport on ice pack. Stool specimens stored at room temperature greater than 2 hours will be rejected. Occult Blood: Patient Preparation: Diet: It is recommended that the patient be placed on a high residue diet starting 2 days before and continuing through the test period. The diet may include: 1. Meats - Only small amount of well-cooked chicken, turkey, and tuna. NO red or raw meat should be included in the diet. 2. Vegetables - Generous amounts of both raw and cooked vegetables including lettuce, corn, spinach, carrots, and celery. Avoid raw vegetables with high peroxidase activity such as turnips, cauliflower, red radishes, broccoli, cantaloupe, horseradish, and parsnip. 3. Fruits - Plenty of fruits, especially prunes and apples. 4. Cereals - Bran and bran-containing cereals. 5. Peanuts and popcorn in moderate amount daily.
  • 28. If any of the above foods are known to cause discomfort, contact the physician. Medications: For 7 days prior to and during the testing, no aspirin or any other anti-inflammatory medicines should be taken. For 2 days prior to and during the testing, no rectal medicine should be used. For 2 days prior to and during the testing, no tonics or vitamin preparations containing Vitamin C in excess of 250 mg/day should be taken. Collection: 1. Collect specimen in a plastic or waxed container. Container does not have to be sterile. 2. Specimen may be collected and applied to a Hemoccult slide: a. Open the front flap of the Hemoccult slide. Apply a very thin smear of stool specimen to one window of the slide, using an applicator. b. Use an applicator to obtain a second sample from the same specimen, but from a different area. Apply similarly. c. Allow the specimen on the slide to air dry and close the cover. Transport the specimen or Hemoccult slide to the laboratory promptly and correctly labeled. Fecal Leukocytes (WBC's): Collect stool specimen in a clean or non-sterile container. The container must contain NO preservatives and must be leak proof. Transport the specimen to the lab promptly, correctly labeled, and with the appropriate requisition. Clostridium difficile: Collect stool specimen in a clean or non-sterile container. The container must contain NO preservatives and must be leak proof. Store specimens between 2° and 8°C (Refrigerate). 6. URINES: To ensure the most accurate results from urine cultures, proper instruction and techniques should be employed during collection. Always place specimens in a sterile container, preferably the Becton Dickinson Transport Tube with preservative. The urine should always be collected before any antibiotic therapy is begun, unless the physician orders the culture in the midst of antibiotic therapy. The first voided morning specimen should be collected whenever possible. If this is not possible, urine should be allowed to incubate in the bladder for as long as possible before the collection to increase the number of organisms per milliliter. The orders should be entered into the lab log and the log must accompany the specimen to the laboratory. A urine specimen for culture may be used for routine urinalysis if it collected in a sterile container that does not contain preservatives and the urinalysis has been ordered. Urine received in a gray top Urine Transport Tube is not suitable for urinalysis. Urine collected in a sterile container without preservative must be refrigerated immediately. Deliver to the laboratory within 2 hours of collection, no greater than 24 hours to ensure quality of testing. Collection methods for Urine Culture: 1. Suprapubic aspiration of the bladder is performed by the physician and involves direct puncture of
  • 29. the bladder through the lower abdominal wall using a sterile needle and syringe. This is the preferred method for collecting urine from infants. Transfer to a sterile container. 2. Straight catheter- Obtaining urine by single straight catheterization of the bladder is not routinely recommended, as there is a variable risk of introducing bacteria into the bladder. 3. The physician performs cystoscopy or bilateral ureteral catheterization. A sample is collected in a sterile tube and labeled as CB (catheterized bladder urine), LK (left kidney urine), or RK (right kidney urine). 4. Indwelling catheter- For collection of a specimen from an indwelling catheter, clean the catheter with Betadine followed by 70% isopropanol, puncture directly with a needle and syringe, and withdraw several cc’s of urine. Place urine in a sterile container. Obtaining urine that has collected in a Foley bag is not recommended since urine from this site may be overgrown with bacterial flora from outside the urinary tract. 5. Clean catch, midstream urine-Patient must thoroughly wash their hands with soap and water and then dry their hands, • A male patient should retract the foreskin and cleanse the glans with an antiseptic towelette. Instruct the patient to void the first portion of the urine into the toilet bowl and then void a portion of the midstream urine into a sterile container. • A female patient should spread the labia with one hand and wash the vulva 2 or 3 times, using an antiseptic towelette. The towelette should be used in front to back movements only and be followed by rinsing with warm sterile water. The patient should void the first portion of urine into the toilet bowl and then void urine directly into the sterile container, without stopping the stream. The container should be held in such a way as to avoid contact with the vulva, leg, or clothing. NOTE: If the patient is not capable of cleansing himself/herself, especially in the case of a bedridden patient, the nursing attendant should follow the above procedure for cleansing the patient before specimen collection. 7. Miscellaneous: Bone: Specimens from orthopedic procedures or post-op complications must be transported to the laboratory immediately in a sterile container properly labeled. Indicate the specific site when ordering the culture on the lab log. Catheter Tip: Collect the tip aseptically and transport to the laboratory quickly in a sterile container properly labeled. Indicate the specific site when ordering the culture on the lab log. Ear: Culture of an infected ear is obtained by swabbing the infected area with the flexible mini tip swab/culturette. Refer to the section on Nasopharyngeal culture for use, labeling, ordering, and transporting the specimen to the laboratory. Eye: Culture must be taken before topical anesthetics or antibiotics are applied. 1. Swab the infected area and replace the swab in the plastic tube provided with the culturette. 2. Label the specimen, order the culture on the laboratory log/requisition, and transport to the laboratory as soon as possible. 3. Gram stains should be prepared at the bedside. Label the slides and transport the slides to the microbiology department. 4. Corneal scrapings need to be taken after the application of topical anesthetics. Material should be directly plated on blood and chocolate agar plates and into thioglycollate broth. The media can be obtained from the microbiology department. Skin and Superficial Wounds: 1. Disinfect the lesion area with 70% alcohol. Allow to dry.
  • 30. 2. Swab the infected area with the swab from the culturette. 3. Return the swab to the plastic tube of the culturette. 4. When dealing with productive lesions, discard the surface material. Use the exudate from the interior of the lesion for the microbiological analysis. 5. Properly label the culturette including stating the specific site from which the culture material was obtained. 6. Order the test on the laboratory log and transport the specimen to the laboratory. Neisseria gonorrhea Specimens: Genital specimen: 1. A culture may be collected with a culturette. 2. Order the culture on the laboratory log/requisition and label the swab. Transport to the laboratory immediately. Note: If the physician orders a smear, make a thin smear of the specimen and allow to air dry. Label the frosted (or white) end of the slide in pencil with the patient’s name, date of birth, source, and date. Place the slide in a cardboard slide box and transport to the laboratory with the appropriate orders. Throat, Rectal, Anal Swabs for N. gonorrhea: 1. Collect specimens with swabs provided in the culturette system. Follow proper procedures for labeling, ordering, and transporting to the lab. 2. In addition to labeling the specimen, also note on the specimen that the culture is for “GC”. 8. Blood Cultures: Because blood culture media have been developed as enrichment broths to encourage the multiplication of even one bacterium, it follows that these media will enhance the growth of any stray contaminating bacteria, such as a normal inhabitant of human skin. Therefore, careful skin preparation before collecting the blood sample is of paramount importance to reduce the risk of introducing contaminates into blood culture media. Site selection: 1. Select a different body site for each culture set (aerobic and anaerobic vial) drawn. 2. Avoid drawing blood through indwelling intravascular catheters unless blood can not be obtained by venipuncture. Blood collected from intravascular catheters should be done with the knowledge that contamination may be an issue. If the patient has an existing IV line, the blood should be drawn below the existing line; blood drawn above the line will be diluted with the fluid being infused. Site preparation: 1. Clean the intended venipuncture site with alcohol prep. 2. Open the ChloraPrep package. Apply ChloraPrep disinfectant by beginning at the intended venipuncture site, working in a circular motion with friction, covering an area of 2-3 inches in diameter. Do not return to the center of the site once swab has moved outward to the periphery. ChloraPrep or Iodine should be applied with friction and the site prepped 30 seconds to 1 minute. 3. Allow disinfectant solution to air-dry. 4. DO NOT touch or palpate the area after cleansing. Disinfection blood culture bottles: 1. Remove the flip-off caps from BACTEC culture vials. 2. Wipe top of each vial with a separate 70% isopropyl alcohol pad and allow drying 3. Do not use ChloraPrep to disinfect tops of vials. Venipuncture: 1. Avoid touching the venipuncture site. If it is necessary to touch the site after it has been cleaned, wipe your fingers with the iodine prep before touching the site.
  • 31. 2. When using the Blood Collection Set (“butterfly”) the phlebotomist MUST carefully monitor the volume collected by using the 5 mL graduation marks on the vial label. If the volume is not monitored, the stated maximum amount collected may be exceeded. This condition may adversely create a ‘false’ positive result, due to high blood background. 3. If using a needle and syringe, typically a 20 mL syringe is used for adults. Draw 16 to 20 mL of blood for one blood culture set (aerobic and anaerobic). Aseptically inject 8 to 10 mL of specimen into each vial 4. For pediatric patients, a 3 mL syringe is frequently used. Draw 1 to 3 mL of blood and transfer the entire amount into BACTEC™ PEDS PLUS/F vial. 5. After all specimens have been collected from the individual, use a sterile alcohol pad to remove the iodine solution from the venipuncture site. 6. Continue to care for the venipuncture site following guidelines recommended by BestCare Laboratory Policy. 7. The inoculated BACTEC vials should be transported as quickly as possible to the laboratory. Volume: The volume of blood cultured is critical because the number of organisms per mL of blood in most cases of bacteremia is low, especially if the patient is on antimicrobial therapy. Because there is a direct relationship between the volume of blood and the yield, it follows that the more blood that is cultured, the greater the chance of isolating the organism. In infants and children, the number of organisms per mL of blood during bacteremia is higher than adults, so less blood is required for culture. 1. Children: 1 to 5 mL of blood per venipuncture. Transfer the entire amount to a BACTEC™ PEDS PLUS/F vial. 2. Adult: 16 to 20 mL of blood per venipuncture. If it is impossible to draw the required amount, aliquot as follows: Amount in BACTEC Amount in BACTEC Amount per Venipuncture Plus Aerobic Vial Plus Anaerobic Vial 16 - 20 mL Split equally between aerobic and anaerobic vials 13 -16 mL 8 mL 5 - 8 mL 10 -12 mL 5 - 7 mL 5 mL 5 - 9 mL entire blood amount 0 NOTE: Optimum recovery of isolates will be achieved by adding 8 to 10 mL of blood (BACTEC PEDS PLUS/F: 1 - 3 mL). The use of lower or higher volumes may adversely affect recovery and/or detection times. Specimen labeling-Each vial should be labeled with the appropriate patient information: • Patient’s name • Patient ID number • Patient’s Date of Birth • Ordering Physician • Date and time of collection • Collector’s initials • Site of venipuncture • Or other information as per facility Ordering of Blood Cultures: Each set of Blood cultures should be ordered on the laboratory log/requisition and a site of collection must be noted on both the log and the bottle. The test can then be ordered in the laboratory by laboratory personnel. Timing of Collection:
  • 32. The timing of cultures is not as important as other factors in patients with intravascular infections because organisms are released into the bloodstream at a fairly constant rate. Because the timing of intermittent bacteremia is unpredictable, it is generally accepted the two or three blood cultures be spaced about an hour apart. However, a study found no significant difference in the yield between multiple blood cultures obtained simultaneously or those obtained at intervals. The authors concluded that the overall volume of blood cultures was more critical to increasing organism yield than was timing. When a patient’s condition requires initiating antibiotic therapy as soon as possible, there is little time to collect cultures over a timed interval. An acceptable compromise is to collect 40 mL of blood at one time, 20 mL from each of two separate venipuncture sites, using two separate needles and syringes before the patient is given antimicrobial therapy. Blood cultures are transported to the laboratory.
  • 33. THERAPEUTIC DRUG MONITORING DIGOXIN Π specify time of last dose and dosage LITHIUM Π specify time of last dose and dosage DILANTIN Π specify time of last dose and dosage Trough: 30 minutes prior to next dose. Peak: 4 to 6 hours last dose THEOPHYLLINE Π specify time of last dose and dosage TOBRAMYCIN Π specify time of last dose and dosage Trough: Immediately before subsequent dosing Peak: IV – 30 minutes after end of 30 minutes infusion or within 15 minutes after a 60-minute infusion IM – 60 minutes post injection GENTAMICIN Π specify time of last dose and dosage Trough: Immediately before next dose Peak: 60 minutes post IM injection 30 minutes after end of 30-minute IV infusion Directly after 60-minute infusion AMIKACIN Π specify time of last dose and dosage Trough: Immediately before subsequent dose Peak: 60 minutes post IM injection or 30 minutes after end of 30-minute IV infusion or Directly after 60-minute IM infusion CARBAMEZEPINE Π specify time of last dose and dosage (Tegretol) Peak: 3 hours after an oral dose (patients on chronic therapy) PHENOBARBITAL Π specify time of last dose and dosage Trough: Immediately before next oral dose VALPROIC ACID Π specify time of last dose and dosage (Depakote) Trough: Immediately prior to next dose. Peak: 1 to 4 hours after dose. VANCOMYCIN Π specify time of last dose and dosage Trough: Immediately before next dose Peak: 90 minutes after end of a 60-minute IV infusion Factors that may affect sampling times for TDM: Patient age, weight, sex All drugs patient is receiving Dosage regimen and dosage form of each drug Clinical status of patient (e.g., renal and hepatic function, etc.)
  • 34. Reason for drug measurement Time of sampling relative to dose Reference Range Guidelines Chemistry Microbiology Test Reference Test Reference Ranges Ranges Albumin 3.5-5.0 g/dL C. difficile toxin Negative Alkaline Phosphatase 30-126 U/L Occult Blood Stool Negative ALT (SGPT) 9-52 U/L WBC Smear None Seen Ammonia 9-30 umol/L Routine Cultures Negative Amylase 30-110 U/L AST (SGOT) 14-36 U/L BNP 0-100 pg/mL BUN 7-17 mg/dL Calcium 8.4-10.2 mg/dL Chloride 98-107 mEql/L CK 55-170 U/L CO2 22-34 mEql/L Cholesterol <200 mg/dL Creatinine Female 0.5-1.0 mg/dL Male 0.7-1.3 mg/dL Digoxin 0.9-2.0 ng/mL Direct Bilirubin 0-0.6 mg/dL Glucose 65-99 mg/dL HDL 40-100 mg/dL HgbA1C% 4.3-6.1% Iron (Fe) Female 37-170 ug/dL Male 49-181 ug/dL LDH 313-618 U/L LDL 0-40 mg/dL Magnesium 1.6-2.3 mg/dL Phenytonin 10-20 ug/dL Phosphorus 2.5-4.5 mg/dL Prealbumin 17.6-36 mg/dL Potassium 3.6-5.2 mEql/L Sodium 134-145 mmol/L TIBC 250-450 ug/dL Total Bilirubin 0.2-1.2 mg/dL Total Protein 6.3-8.2 g/dL Triglycerides 40-149 mg/dL Uric Acid 2.5-8.5 mg/dL Coagulation Test Reference Ranges PT 10.4-13.8 seconds INR 0.8-1.2 aPTT 25-40 seconds
  • 35. Hematology CBC Parameter Abbreviation Female Reference Range Male Reference Range White Blood Cell Count WBC 4.0-10.8 K/uL 4.0-10.8 K/uL Red Blood Cell Count RBC 3.8-.5.0 M/uL 4.1-5.7 M/uL Hemoglobin Hgb 11.0-15.8 g/dL 11.8-17.0 g/dL Hematocrit Hct 33.0-47.4% 35.4-51.0% MCV MCV 82.0-99.0 fl 82.0-99.0 fl MCH MCH 27.0-33.0 pg 27.0-33.0 pg MCHC MCHC 31.0-36.0% 31.0-36.0% Platelet PLT 150-450 K/uL 150-450 K/uL RDW RDW 12.0-15.0% 12.0-15.0% MPV MPV 8.0-12.0 fL 8.0-12.0 fL Neutrophil % NE% 37-80% 37-.0-80.0% Lymphocyte % LY% 10.0-50.0% 10.0-50.0% Monocyte % MO% 0-12% 0-12% Eosinophil % EO% 0-6% 0-6% Basophil % BA% 0-2% 0-2% Absolute Neutrophil Count NE# 1.9-5.0 K/uL 2.0-6.6 K/uL Absolute Lymphocyte CountLY# 1.3-3.6 K/uL 1.5-3.6 K/uL Absolute Monocyte Count MO# 0.1-1.0 K/uL 0.1-1.0 K/uL Absolute Eosinophil Count EO# 0.0-0.4 K.uL 0.0-0.64 K/uL Absolute Basophil Count BA# 0.0-0.02 K/uL 0.0-0.06 K/uL Test Sedimentation Rate ESR Male 0 – 10 mm/hr Female 0 – 20 mm/hr
  • 36. Critical Value Guidelines For procedures performed at BestCare Laboratory, the following values are considered critical values: • Once a value has exceeded the established limits outlined above, the technologist may verify it by repeat testing. • The results will immediately be conveyed to the staff nurse (working under the direction of the physician). If the staff nurse is not available the Charge nurse will be notified. All notifications will be documented in the Laboratory Information System (LIS) with the name of the person called, date, time, and initials of Technologist calling results. The Technologist will document that the critical value regarding the patient is read back correctly. TEST LOW HIGH Chemistry Ammonia NA >/= 100 umol/L Sodium </= 125mmo/L >/= 155 mEq/L Potassium </= 3.0mEq/L >/= 5.8mEq/L Chloride </= 80mEq/L >/= 120mEq/L Carbon Dioxide </= 11mEq/L >/= 40mEq/L BUN NA >/= 80mg/dL Calcium </= 7.0mg/dL >/= 13.0mg/dL Glucose </= 40mg/dL >/= 400mg/dL CK NA >/= 170U/L CKMB NA >/= 4.4 ng/mL Magnesium <1.0 mg/dL Troponin I NA >/= 0.40 ng/mL Hematology WBC </= 2.0k/uL >/= 20.0K/uL HGB </= 8.0g/dL >/= 20.0g/dL HCT </= 24.0 % >/= 60.0 % Platelets </= 50,000 uL >/= 900,000 uL Coagulation PT >/= 30 seconds INR >/= 3.6 APTT >/= 45 seconds D-Dimer >/= 400 ng/mL Therapeutic Drugs Drug levels noted to be in the Toxic Range Carbamezapine NA >/= 20 ug/mL Digoxin NA >/= 2.5 ng/dL Lithium NA >/= 2.0 mmol/L Phenobarbital NA >/= 20 ug/mL Phenytoin (Dilantin) NA >/= 30.0 ug/dL Theophylline NA >/= 30.0 ug/dL. Valproic Acid NA >/= 120 ug/mL Vancomycin Peak NA >/= 40 ug/mL Vancomycin Trough NA >/= 20 ug/mL
  • 37. TEST LOW HIGH Serology VDRL or RPR Positive/Reactive HIV Positive Mircrobiology Blood Culture Positive CSF gram stain Positive CSF culture Positive Acid Fast Smear Positive Culture s Positive for mycobacteria C. difficile Toxin Positive Clostridium in wound Positive Salmonella or Shigella Positive MRSA Positive VRE Positive Acinetobacter Positive < means Less Than </= means Less Than or Equal To > means Greater Than >/= means Greater Than or Equal To
  • 38. Billing and Insurance Information Client Billing Clients will be billed monthly by an itemized invoice. Please note that these invoices are payable upon receipt. If you have any questions pertaining to your account, please notify us immediately in writing so that we may resolve them in a timely manner. Medicare- Overview of Medical Necessity Advance Beneficiary Notice: If reimbursement is denied due to lack of medical necessity documentation, Medicare rules prohibit the laboratory or health care provider from billing the patient unless an Advance Beneficiary Notice (ABN) has been signed and dated by the patient prior to the service. As applicable, an ABN must be completed each time services are ordered. A blanket ABN is not acceptable to the Medicare program. The centers for Medicare and Medicaid Services has established a standardized ABN that ensures the patient understands that he/she may be responsible for payment if the test is considered to be medically unnecessary by Medicare. The ABN identifies the limited coverage laboratory test and gives the reason the test is likely to be denied. In order for the patient to make an informed decision whether or not to receive the service, the ABN provided two options. Option 1 states that the patient chooses to have the service performed and understand that he/she is personally responsible for payment in the event Medicare denies payment. Option 2 states that the patient refuses to have the service performed and will notify his/her doctor of that decision. Compliance To comply with these new guidelines, physicians should (1) only order tests that are medically necessary in diagnosing or treating their patients; (2) be certain to enter the appropriate and correct ICD-9 code in both their patient files and on the test request forms; and (3) always have their patients sign and date an ABN if they believe that the service is likely to be denied. Medicare Coverage Bestcare agrees to accept the Medicare-allowed amount as payment in full for covered services. It is important to understand that assignment does not preclude billing of the patient for services denied by Medicare. The following situations may result in a bill to the patient. Non-covered services. These services include test, visits, and procedures that are not reasonable or necessary by accepted medical standards, i.e., the services are found to be inappropriate or in excess of those required for diagnosis or treatment of the enrollee’s condition. CMS has determined that it is your responsibility to inform patients in writing if a service may not be covered. The Medicare does not cover tests that require, but do no have FDA approval. These procedures are referred to as “Investigational use only” and “Research use only” procedures and will be billed to the patient provided the beneficiary has signed and BestCare has on file a “Medicare Advance Beneficiary Notice”.
  • 39. Medicare Coverage of Laboratory Testing When ordering laboratory tests that are billed to Medicare/Medicaid, or other federally-funded programs, the following requirements may apply: Only tests that are medically necessary for the diagnosis or treatment of the patient should be ordered. Medicare does not pay for screening tests, except for certain specifically approved procedures, and may not pay for non-FDA approved tests or for those tests considered experimental. If there is reason to believe that Medicare will not pay for a test, the patient should be informed. The patient should sign an Advance Beneficiary Notice (ABN) to indicate that he or she is responsible for the cost of the test is Medicare denies payment. Medicare requires the ordering physician provide an ICD-9 diagnosis code. Panels should be billed only when all components of the panel are medically necessary. Medicare National Limitation Amounts for CPT codes are available. Medicaid reimbursement will be equal to or less than the amount of Medicare reimbursement. The CPT codes for the tests are profiled in this guide. Medicaid Medicaid is medical assistance for those people who cannot afford their own health care. It is important to note that Medicaid claims can only be filed after all other third-party resources have been exhausted. Patients should be asked at the time of service if there is other coverage, such as Medicare, Medicaid HMO, or private insurance. When applicable, any Medicare or private insurance information should also be provided.
  • 40. CHEMISTRY Turn NORMAL NORMAL CRITICAL CRITICAL SPECIAL Around CPT TESTS/PANELS SEX LOW HIGH UNITS LOW HIGH CONTAINER VOLUME STORAGE REQUIREMENTS Time CODES ACUTE HEPATITIS PANEL Gel 10mL Refrigerate 80074 HAAb, IgM Negative HBcAb, IgM Negative HbsAg Negative Hep C Ab Negative BASIC METABOLIC PANEL (BMP) Gel 7mL Ambient 1 Day 80048 BUN M 9 20 mg/dL N/A >80 F 7 17 mg/dL N/A >80 CALCIUM 8.4 10.2 mg/dL <7.0 >13.0 CHLORIDE 98 107 mmol/L <80 >120 CO2 22 34 mmol/L <11 >40 CREATININE M 0.7 1.3 mg/dL >5.0 F 0.5 1.0 mg/dL >5.0 GLUCOSE 65 99 mg/dL <50 >400 POTASSIUM 3.6 5.2 mmol/L <3.0 >5.5 SODIUM 134 145 mmol/L <125 >155 CARDIAC PANEL Lavender 4mL Ambient 1 Day CKMB 0.0 4.3 ng/mL >4.4 82553 TROPONIN I 0.0 0.40 ng/mL >0.41 84484 MYOGLOGIN 9.0 96.5 ng/mL >100 83874 COMPREHENSIVE METABOLIC PANEL (CMP) Gel 7mL Ambient 1 Day 80053 A/G RATIO 0.9 2.5 Ratio Albumin 3.5 5.0 g/dL ALKALINE PHOSPHATASE 38 126 U/L ALT (SGPT) 13 69 U/L AST (SGOT) 15 46 U/L BUN M 9 20 mg/dL N/A >80 F 7 17 mg/dL N/A >80 BUN CREATININE RATIO 6 28 Ratio CALCIUM 8.4 10.2 mg/dL <7.0 >13.0 CHLORIDE 98 107 mmol/L <80 >120 CO2 22-34 34 mmol/L <11 >40 CREATININE M 0.7 1.3 mg/dL >5.0 F 0.5 1.0 mg/dL >5.0 GLOBULIN 2.0 4.0 g/dL GLUCOSE 65 99 mg/dL <40 >400 POTASSIUM 3.6 5.2 mmol/L <3.0 >5.5 SODIUM 134 145 mmol/L <125 >155 TOTAL BILIRUBIN 0.2 1.2 mg/dL TOTAL PROTEIN 6.3 8.2 g/dL ELECTROLYTES (Lytes) Gel 7mL Ambient 1 Day 80051 POTASSIUM 3.6 5.2 mmol/L <3.0 >5.5 SODIUM 134 145 mmol/L <125 >155 CHLORIDE 98 107 mmol/L <80 >120 CO2 22 34 mmol/L <11 >40