2. Why should you monitor online reviews?
Nearly 97% of consumers now use online
media when researching products and
services in their local area.
84% of consumers aged 18-34 say online
reviews influence their decision to
purchase products or use services.
Approximately 79% of consumers trust
online reviews as much as personal
recommendations.
**Statistics from http://www.biakelsey.com/company/press-releases/100310-nearly-all-consumers-now-use-online-media-to-shoplocally.asp, http://www.marketingcharts.com/wp/topics/asia-pacific/8-in-10-americans-agree-that-online-reviews-influencetheir-purchases-25761/, and http://kernagency.com/roinsider/earning-consumer-trust/
www.BeyondIndigoPets.com
3. Why would you need software to help?
The best way to handle a negative review is
to reach out to the client as soon as
possible and work to resolve the complaint.
The sooner the issue is addressed and
resolved, the more likely the client will
remove or amend the review in your favor.
Currently, there are more than a dozen
review sites relevant to veterinary
practices.
Manually monitoring each site is extremely
time consuming and inefficient.
www.BeyondIndigoPets.com
4. Why would you need software to help?
Beyond Indigo’s review monitoring system
is easy to set up, easy to use, and highly
efficient.
Let’s take a look…
www.BeyondIndigoPets.com
5. DIY Review Monitoring System
Within one week of enlisting Beyond Indigo’s assistance,
clients gain access to our system and begin to receive email
notification every time a new review is posted online:
www.BeyondIndigoPets.com
6. DIY Review Monitoring System
Users are taken directly to their clinic’s dashboard
where they are given four current status reports:
A pie chart
breakdown of
where their current
reviews are posted
assisting them
with areas to most
closely monitor
www.BeyondIndigoPets.com
7. DIY Review Monitoring System
Users are taken directly to their clinic’s dashboard
where they are given four current status reports:
A bar graph
showing the
number of each
type of star rating.
www.BeyondIndigoPets.com
8. DIY Review Monitoring System
Users are taken directly to their clinic’s dashboard
where they are given four current status reports:
A bar graph
showing the
number of new
reviews generated
each of the past
six months.
www.BeyondIndigoPets.com
9. DIY Review Monitoring System
Users are taken directly to their clinic’s dashboard
where they are given four current status reports:
A chart listing the
total number of
reviews and
current score for
each site that
calculates an
average.
www.BeyondIndigoPets.com
10. DIY Review Monitoring System
Clients are provided with links to and information
on every review in one convenient place:
www.BeyondIndigoPets.com
11. DIY Review Monitoring System
Our system also provides email templates for
clients wishing to conduct an email campaign to
generate new reviews:
www.BeyondIndigoPets.com
12. Exceptional Value
Why use Beyond Indigo’s review
monitoring system?
Ease of set up – within one week clients can be receiving
notifications and accessing the system
Ease of use – clients can access their dashboards and use all
the features or do nothing and still reap the benefits through
email
Efficiency – No need to comb the web for new reviews
Data-driven decision making made easy – Current reports
available anytime the client logs in and needs to know current
statistics.
Empowerment – Clients can take control of their own online
reputation managing
www.BeyondIndigoPets.com
13. Additional Support
What if clients need more support?
Clients who need assistance claiming and updating their
review sites or who are unsure how to handle negative
reviews or who have staff in need of additional training to
generate staff buy-in, would benefit from Beyond Indigo’s
comprehensive Online Reputation Managing Program which
provides:
Claiming and updating of 8 major review sites
Access to the DIY Review Monitoring system
Personalized consultation services
Print materials for generating new reviews
Staff development training
Ongoing monitoring of ORM progress
Access to Enhanced ORM Maintenance program for ongoing support
www.BeyondIndigoPets.com
14. Additional Support
Who can I contact for more information?
While our review monitoring system gains its strength from
being automated, our consultation services gain their quality
from being run by a live person!
For more information on Beyond Indigo’s DIY Review
Monitoring System or the comprehensive ORM Program,
contact our ORM Specialist, Ann Pearson:
ann@beyondindigo.com
877-244-9322 ext 322
Ann specializes in empowering veterinary clinics to manage
their online reputations. She provides reputation managing
services, consultation services, and staff development training
on quality online reputations and maintaining a strong online
presence.
www.BeyondIndigoPets.com
15. Contact Us
Interested in this business Partnership?
Contact Kelly Baltzell, CEO of Beyond Indigo
kelly@beyondindigo.com
877-244-9322 ext 123
www.BeyondIndigoPets.com
