Organizations may think they know their customers, but Beyond Philosophy’s latest thought leading research demonstrates that customers feel very differently. In many cases there is a significant gap between the experience organizations think they are providing, and the experience customers actually receive
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
Webinar - Bridging The Experience Gap
1. Bridging the Experience Gap Beyond Philosophy Webinar Steven Walden, Senior Head of Research and Consulting Colin Shaw, Founder and CEO Zhecho Dobrev, Consultant