Autotask's Certified Consulting Partner (CCP) program connects existing Autotask experts with new and existing Autotask customers looking to improve their businesses. The CCP offers strong Autotask know-how with proven industry experience to provide more effective implementations for new customers and better, deeper utilization of Autotask for existing customers. This session will be valuable for anyone looking for help with their Autotask system, or those who think they have what it takes to become a Certified Consulting Partner.
3. Program Goals/Objectives
Quality control - Optimize the quality of services being
delivered by third parties through formal certification
Scalability – Augment Implementation/PS team by
leveraging partners for spikes in demand. Potential
candidates identified in each territory to support capacity.
Customer Value – Combine product knowledge, local
presence, and industry/domain experience to consult our
customers
4. What are the characteristics of a CCP?
Predominantly Autotask customers & Power Users
Typically at least 12 months of Autotask experience
PASSIONATE about Autotask
Passed the formal certification exam for Implementation
Maintain exceptional product knowledge, and re-certify
every 2 years to maintain their credential
Desire to leverage their expertise & service offerings for
revenue opportunity
6. What are the benefits to becoming a CCP?
Unprecedented opportunity for collaboration
Leverage Autotask Sales & Drive new business growth
Dedicated Partner Program Manager support
Additional training resources to develop & enhance skills
and product knowledge.
7. The Certification Process:
Sign Up: Program Discussion
Does this make sense for your business?
What to expect
Certification Exam: Implementation “The Proven Way”
Proven Methodology
Technical knowledge requirement
Enablement
Kickoff meeting
Initial Training & Ongoing Support
Bi-annual recertification based on Quality Metrics set by Autotask
8. Developing your Autotask Services…$$$
Custom report development?
New LiveReports
Ability to develop reports against Data Warehouse
Integrations / API development
Additional Training & Consulting
9. Power Consulting Group - NYC
MSP, IT Consulting & MSP
Consulting
Founded 1991, 14 employees
2012 Revenue - $3.2MM (53%
growth over 2011)
2013 projected - $4.1MM (25%
projected)
Re-Deployed Expanded Cloud
Architecture in 2013
3 Autotask CCPs
Ingram Micro SMB Alliance
Member
10. About
Founded first MSP in 2001
(Now an IM VTN Member)
Ingram Micro SMB Alliance
Advisory Council Member
Autotask Certified
Consulting Partner
Autotask NYC User Group
Leader
CRN – “7 Young VAR’s To
Watch”, 2007
RONNIE PARISELLA
Director of Business
Development at Power
Consulting Group, Inc.
11. What Does An MSP Need To Compete?
Accounting &
ReportingRMMPSA
Notifications &
Workflow
Sales
Process
12. What Does An MSP Need To Compete?
PSA – Professional Services Automation
Options:
Autotask, ConnectWise, etc.
Considerations:
Service Provider Type
Sub-contractors
13. What Does An MSP Need To Compete?
RMM – Remote Monitoring & Maintenance
Options:
Kaseya, N-Able, Level Platforms, etc.
Considerations:
Scripting/Automation
In-house knowledge
14. What Does An MSP Need To Compete?
Accounting & Reporting
Accounting
Options: SAGE, MYOB, etc.
Reporting
Evaluate Options: XXX
Considerations
What do you want to report on?
15. What Does An MSP Need To Compete?
Sales Process – Quoting
Options:
Quosal, QuoteWerks, etc.
Considerations:
HW/SW Resales or Service
Integrated Marketing
16. What Does An MSP Need To Compete?
Service Delivery Process
– Notifications &
Workflow
Notifications
Automation of all
support-related client
communication
Workflow
Automation of common
service delivery tasks
18. Example – Acquisition – Iconic Consulting
Autotask User
MSP Revenue - $400k/year+
2 Employees
10 Clients on-boarded in 4m
19. Suggestions for Small/Growing MSPs
Don’t try to do it all – Specialize!
Partnerships
Pick strategic vendors
Training & Certifications
Ingram Micro SMB Alliance
Pick an Autotask User Group
Team up with Complementary Vendors
VoIP/Software Development/Cabling/CoLo,
etc.
Leverage MDF!!!!!
20. Special Offer From
IM, Autotask & PCG
15% Off Autotask Pro Premium & More
■ Buy Autotask Pro Premium &
Get a $1,000 Voucher!
■ *NEW Customers: Good for up
to 50% off implementation
services up to $1,000
■ Using Autotask Pro Premium?
Get 50% Off Professional
Services!
■ *EXISTING Customers: Good for up
to 50% off professional services up
to $1,000
■ OFFER EXPIRES: September 30,
2013
21. IM SMBA
Requirements
$200,000 in annual business with Ingram Micro
SMB focus of end users with less than 1,000 seats
Attendance at one Invitational per year
Benefits
IMTS, Blanket authorizations, IMTA discount
Buffalo-based sales and credit team
1 fully covered trip per year
Fusion funds, branding help, 3rd-party discounts