You are viewing presentations from conferences that I have attended. Please enjoy & if we can help you with any logistics projects in the Americas please contact me at 678.364.3475 Bill was also on the Board of Directors for the St.Vincent DePaul Foodbank in Roseville California helping with the fund raising and meals to the poor program. While based in Northern California he was successful in fund raising programs for the Crusade of Mercy and helped Father Dan Madigan at the Sacramento Food Bank also. For 2008, Bill is a member of the Board for WORKTEC on also an Advisory Board Member for Boys and Girls Club for Metro Atlanta-Clayton County Chapter. See www.worktec.biz or www.bgcma.org . Bill is also on the Board of Directors for the Southeastern Warehouse Association & represents Georgia for 2010-2012. Regards, Bill Stankiewicz Vice President and General Manager Shippers Warehouse Email: williams@shipperswarehouse.com www.shipperswarehousega.com http://www.linkedin.com/in/billstankiewicz2006 http://twitter.com/BillStankiewicz http://www.topexecutivesnet.com/index.aspx

1. Customisation of Fulfillment Services
European Hi-Tech Summit
Amsterdam 26-27 September, 2007

2. Agenda
• A New Company: s y n c r e o n
• Customisation of Fulfillment Services
• How? - Best Practices
• Case Study
Page 2

3. Company Overview
A Premier Global Diversified Company
+ =
• Privately owned Irish Company, founded in 1969 in Ireland, HQ in Dublin
• In January 2007 Walsh Western completed a major acquisition of TDS Logistics
• The new group “syncreon” is a specialised provider of highly customised supply
chain solutions critical to the customer’s success
• Scale
• FY 2006 combined revenue of $660m in Technology and Automotive Logistics
• 9,000 direct employees world-wide
• Global footprint with coverage in 4 continents
• Proven Track Record
• Engineering & BPI, IT/Systems, Quality and Operational Performance
• Responsiveness and speed to support customers with major challenges
• Financial stability and a sound platform for future growth, 1.0 b USD by 2010
Page 3

4. Company Overview
Industry Verticals and Service Offering
Group Management with Key Central Functions
Technology
Industry Vertical
Transport – 4PL
Supply Chain M.
Pack Design
Specific Functions
Freight F.
Fulfilment
Outbound
Outbound
Transport
Technology
Technology
Reverse
Inbound
Inbound
Inbound
Reverse Industry Vertical
DITM
MRO
Operations Mgt Specific Services
Business Development
Engineering and IT
Freight Forwarding & Transport Management
Technology – Service Offering:
Inbound Logistics: Subassembly, kitting, testing, sequencing and JIT delivery to manufacturing process
Outbound Logistics: Value added fulfillment services - VMI, picking, kitting, custom packing, configuration, personalization and DITM
Reverse Logistics: Customer collection, classification. testing and value or disposal management
Freight Forwarding: FTL and LTL, air and ocean
TM and 4PL: Supporting inbound, outbound and freight forwarding operations
Page 4

5. Company Overview
Global Footprint
Canada UK Belgium Poland Germany
Mississauga Ellesmere Port Genk Gliwice Dusseldorf (3 )
Hagersville Hinckley Brussels Lodz Emden
Laval Warsaw Frankfurt
mro London Hamburg
Oshawa Hannover
Port Colborne
Ireland Ingolstadt
Tillsonburg Dublin Niederaula
Windsor Cork Potsdam
Limerick Regensburg
Saarlouis
Stuttgart
USA Netherlands
Atlanta Tilburg (2)
Auburn Hills
Belvidere, IL
Brownstown, MI
Chicago, IL
Dundee, MI China
Jefferson North, MI
Kansas City, MO Shanghai
Mt. Pleasant, TN Shenyang
mro Brownstown, MI
mro Chicago, IL
mro Indianapolis, IN Brazil
Norfolk, VA
Riverview, MI Santo Andre
Sterling Heights, MI Curitiba
Warren, MI Santo Andre LOC
Walton, Kt San Bernardo
Technology – 18 Sites
Additional countries cover through distribution include France, Greece, Italy, Czech R., Switzerland.
Automotive – 34 Sites
Page 5

6. Company Overview
Main Customers
Page 6

7. Customisation of Fulfillment Services

8. Customisation of Fulfillment Services
Introduction
• Customisation can provide significant value to the supply chain
• This presentation focuses in outbound logistics covering fulfillment
activities and distribution of finished goods
• Significant value = Continuously exceeding customer expectations
Implement
Plan Operation
At Every Stage Value
RFQ
Analysis BPI
Page 8

9. Customisation of Fulfillment Services
Introduction
• Resulting in direct and indirect savings through a higher
degree of efficiency and Zero defects:
Innovative and creative ideas, positive impact on SP and
RFQ Analysis customer own operations / Supply Chain
Plan Robust allowing the customer to focus on core competencies
Implementation Shorter implementation lead time with Zero defects
Theoretical = actual requirements = no re-engineering need
Operational
Best practices and Best in class performance
BPI Improvements are continuously identified and implemented
Page 9

10. Customisation of Fulfillment Services
Introduction
• What is required for a 3PL / 4PL to successfully implement
such level of customisation?
• Engineering competence
• Specific industry and manufacturing knowledge
• IT/systems capability
• Methodology RFQ Analysis Plan Implementation Operational BPI
• Empowerment
• Focus to design & implement the most effective solution
rather than forcing an existing one to fit the project
requirements
Page 10

11. Customisation of Fulfillment Services
Introduction
• What is required ……..?
• Strategy to maintain long term customer relationships
• A sustainable and realistic business model under which
a business case exists for the project cycle
Customisation costs (design, implementation, ……) are
offset with a higher level of efficiency
Customisation Operating
Costs Costs
Page 11

12. Customisation of Fulfillment Services
Information Technology
Applications Overview
Contract Logistics Freight Management
Supply Chain Execution Supply Chain Visibility Road/Air/Sea Freight
• RF WMS • SynView360 • Transport Management
Warehouse Management 3600 visibility CIS
Radio Frequency Driven Real-Time Web Portal IFMS
Integrated MHE & Conveyors Supports both 3PL & 4PL
ERP integration Inbound Visibility & Milestones • EPOD/POD
FC & Distribution Track & Trace EPOD capture
CIM/DITM Electronic POD
Continental In Transit Merge EDI Integration with carriers • Vehicle Tracking
Dynamic In Transit Merge VMI and COI Inventory Visibility CIS
Transaction Reporting
• Reverse Logistics MIS
• Customs Docs
EPRC & APRC VMI Min/Max Breach Reporting
Icarus on-line
Aged Inventory Analysis
• Bond/customs KPI Reporting
WMS Integration to DMS/CMS Integrated to Call Centre
Developed and supported in-house Customised solutions to EXACT customer requirements
Fully Integrated to Customer ERP Automated Conveyoring & Sortation solutions
Page 12

13. Customisation of Fulfillment Services
Methodology and Business Model
• Business Process Improvement (BPI) program initiated in 2002
• BPI integrating 6 Sigma & Lean:
• Design of new processes / solutions
• Increase operational efficiencies & elimination of waste
• Meet competitive cost challenges and create customer value
80 20
NPI (DMADV): New DMAIC: Improve existing
processes, services, business processes, services, and
and facilities to 6 Sigma facilities to 6 Sigma quality
quality
308
Leverage and sustain the gains achieved
by improvement and creation
Page 13

14. Customisation of Fulfillment Services
Methodology and Business Model
• Engineering Design: New process / product - DMADV methodology
Define Measure Analyze Design Validate
Define the Measure and Analyze the Design Verify the
project determine process (detailed) design
goals and customer options to the process performance
customer needs and meet the to meet the and ability to
(internal specifications customer customer meet
and needs needs customer
external) needs
deliverables
• Improve Existing Process - DMAIC Improve Control
Page 14

15. Customisation of Fulfillment Services
Methodology and Business Model
Typical effort level over a project life cycle
Champion/Sponsor Project Lead and Team Team and Process Owner
Level of Effort
Define Project M A D V Integrate into Daily Work
Page 15

16. Case Study – Outbound Logistics
Customer A

17. Case Study
Outbound Logistics for Customer “A”
Simplified Supply Chain
Inbound Supply Chain Outbound Supply Chain Customers
Value
Components Contract Systems Added
• Disk drives Manufacturer Resellers
s PC, laptop
• Semiconductor • A DITM Corporates,
Regional DITM
• Housings • B Hospitals,
Fulfilment Etc.
• Etc. VMI Hub1
Consumers
Peripherals
• Monitors
• Printers VMI
• Etc.
Reverse Logistics
Key
Product owned by supplier
Systems
Peripherals
Complete Orders
Page 17

18. Case Study
Outbound Logistics for Customer “A”
Fulfillment:
Specific services that are integrated:
• Receiving and warehousing
• Vendor managed inventory
• Order processing
• Personalisation
• Kitting, labelling
Page 18

19. Case Study
Outbound Logistics for Customer “A”
Fulfillment:
Specific services that are integrated:
• Warranty and serial number capture
• Diagnostic and quality checking
• Country specification & localisation
• Pack-out
• Merge (complete orders)
Page 19

20. High Level Case Study
Outbound Logistics for Customer “A”
Fulfillment Centre:
• High quality multi user site
• Shop Floor = 350,000 sq ft
• Office area = 12,000 sq ft
• Height 53 ft, 37 Dock Doors
• Secure site - TAPA class A
• Approx. 600 employees
Page 20

21. High Level Case Study
Outbound Logistics for Customer “A”
Advantages of a Multi-Share Facility:
• Synergy Sharing
• Economies of scale
• Volume Fluctuation Flexibility
• Best Practices w/o compromising confidentiality
• Staffing and Cross Training
While maintaining the same level of customisation!!!
Page 21

22. Case Study
Outbound Logistics for Customer “A”
Fulfilment Solutions:
Performance:
• Dock to Stock < 2 hours
• Inventory Accuracy 99.98% +
• Fulfillment Rate 0 backlog 99.97% +
Page 22

23. High Level Case Study
Outbound Logistics for Customer “A”
4 PL Approach
Pan-European Network I
N
T
Carrier Selection Criteria: E
• IT/System Platform Tech G
Robust and secure networks able to handle Hi
products
R
• Established range of services meeting the needs of the
B2B & B2C market sectors A
• T
Multiple in line carriers per Country based on differing
• ‘T&T’ information integrated into client’s
Customer Service
consignment volumes and indemic network profiles
website E
• A commitment to develop IT capabilities to match the
• IT flexibility enables the rapid connectivity of D
Center
syncreon’s and customer’s expectations
new partners. e-POD
• Financially stable organisations
• Internet-based Milestone Reporting service
• Flexibility-Ability all orders are processed, personnel service
allowing access to authorised client range of
Ensure to provide the necessary
options atsuppliers and completed while
a commercially viable rate
and executed
• Customers
Ordermonitoring performance and
and Trailer-level milestone tracking
driving CIP
for CIM-RF application
• Delivery Performance 99% +
• POD Entry within 48 Hours 99% +
• MWD <150 per million (5.2 sigma)
Page 23

24. Thank you for your attention
Page 24