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Leadership & motivation in the Public Sector Some lessons from experiences in the private & public sector Laurent Ledoux EIPA 24/06/08 [email_address] Dedicated to Matthias Moyersoen
Agenda 2 Why PS modernization has not always (yet) led to higher motivation 3 Possible next steps 1 A quick & dirty overview of possible theoretical frameworks
Key elements in the evolution of organizational models A quick & dirty overview of possible theoretical frameworks “ Bureaucratic” Model Developed in the  Public  Sector “ Commitment” Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Imported in the  Private  Sector ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Imported in the  Public  Sector Developed in the  Private  Sector
What is there behind the «Commitment» model ? A simple HRM model* ? New organisational  & leadership forms Motivation Individual & organizational performance Worker autonomy ,[object Object],[object Object],[object Object],[object Object],? ? ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* Adapted from Steijn, Bram: “HRM in the public sector: a neglected subject”, PUMA/HRM (2002)13 A quick & dirty overview of possible theoretical frameworks
You focussed yesterday on Public Service Motivation and its applications* Leadership Individual Public Service Motivation Individual & organizational performance Basic psycho. needs “ satisfaction” * Adapted from Vandenabeele, Wouter: “Leadership promotion of public values: PSM as a leadership strategy in the Public Sector” A quick & dirty overview of possible theoretical frameworks Today’s focus Promotion of public values Promotion of new designs & behaviors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Today’s focus ,[object Object],[object Object],[object Object],[object Object]
Basic psychological needs satisfaction can be viewed as generic «intrinsic» rewards produced by and reinforcing self-management events* Intrinsic rewards Self-management Opportunity (Autonomy) rewards Accomplishment (Competence) rewards From Task Activities From Task Purpose * Adapted from Thomas, Kenneth & Jansen, Erik: “Intrinsic motivation in the Military: Models & strategic importance” Sense of Relatedness & Security Sense of Choice Sense of  Competence Sense of Progress Sense of Meaningfulness Experiencing Relatedness & Security Choosing Activities Monitoring  Competence Monitoring Progress Committing to Purpose A quick & dirty overview of possible theoretical frameworks Energy Judgments
A few building blocks to increase generic «intrinsic» rewards*  A quick & dirty overview of possible theoretical frameworks ,[object Object],[object Object],[object Object],Choice - Delegated authority & trust - Security (no punishment for honest mistakes) - A clear purpose & information Competence Challenge – Knowledge - Pos. feedback & Skill recognition - High, non-comparative standards - Progress A collaborative climate - Milestones & celebrations - Access to customers - Measurement of improvement - Meaningfulness - A non-cynical climate - An exciting vision - Relevant task purposes - Whole tasks * Adapted from Thomas, Kenneth: “Intrinsic motivation at work”
«Architectural» & «charismatic» roles of leadership to increase generic «intrinsic» rewards A quick & dirty overview of possible theoretical frameworks Leading for Relatedness & Security Team building Leading for  Choice Handing off Leading for  Competence Coaching Leading for  Progress Scorekeeping & Cheering Leading for Meaningfulness Inspiring
Agenda 2 Why PS modernization has not always (yet) led to higher motivation 3 Possible next steps 1 A quick & dirty overview of possible theoretical frameworks
The recent fall of job satisfaction in the Public Sector cannot be equated to a fall in motivation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why PS modernization has not always (yet) led to higher motivation * From Duvillier, Thibaut & Co: “La motivation au travail dans les services publics”
Explanations for the fall in job satisfaction (and motivation?) can be partly found in the incoherence of many HRM modernisation programs* ,[object Object],Why PS modernization has not always (yet) led to higher motivation Syndromes Incoherence Nature Proto-modernisation Internal Change in a limited number of HRM variables while the others are maintained unchanged Pseudo-modernisation Discursive Growing formalization of several HRM Variables through “objectiving” instruments Post-modernisation Contextual Changes in all the HRM variables but without modifying the way things are done Turbo-modernisation Processual Hasty top down approach, imposed without discussion on final objectives with lower  and therefore without their buy-in * From Pichault, François: “Leadership et modèles de gestion des ressources humaines”
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Elements of incoherent modernisation program may affect the sense of  meaningfulness* Sense of Meaningfulness Why PS modernization has not always (yet) led to higher motivation * Based on a personal interpretation of the «Copernic» experience so far and other reforms in  Belgian administrations
Elements of incoherent modernisation program may affect the sense of  choice* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sense of Choice Why PS modernization has not always (yet) led to higher motivation * Based on a personal interpretation of the «Copernic» experience so far and other reforms in Belgian administrations
Elements of incoherent modernisation program may affect the sense of  competence* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sense of Competence Why PS modernization has not always (yet) led to higher motivation * Based on a personal interpretation of the «Copernic» experience so far and other reforms in Belgian administrations
Elements of incoherent modernisation program may affect the sense of  progress* ,[object Object],[object Object],[object Object],[object Object],Sense of Progress Why PS modernization has not always (yet) led to higher motivation * Based on a personal interpretation of the «Copernic» experience so far and other reforms in Belgian administrations
Elements of incoherent modernisation program may affect the sense of  relatedness & security* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sense of Relatedness & security Why PS modernization has not always (yet) led to higher motivation * Based on a personal interpretation of the «Copernic» experience so far and other reforms in Belgian administrations
Applying theory to a  personal case:  «my» story in the Public Sector in a cartoon by Kroll* ,[object Object],[object Object],[object Object],[object Object],Why PS modernization has not always (yet) led… * Published in TeleMoustique in 2001
Rootcauses for incoherent modernisation & motivation issues can be found to a great extent in a lack of political & managerial leadership People neglected (or used by politicians) No holistic approach (& too little IT investm.) Lack of managerial leadership Impersonal ideal of neutrality Ambiguous  objectives Lack of political Leadership Reform level Underlying Beliefs Level Incoherent modernisation & its consequences (Fall in job satisfaction, motivation,…) Syndromes Why PS modernization has not always (yet) led to higher motivation
Agenda 2 Why PS modernization has not always (yet) led to higher motivation 3 Possible next steps 1 A quick & dirty overview of possible theoretical frameworks
In order to increase structurally intrinsic motivation in the public sector, we need to adress rootcauses and current deficiencies in political & managerial leadership ,[object Object],[object Object],Invest massively in people with a focus on increased perf. Test coherency of programs & invest massively in IT Give managers real powers to fulfill their mandates Make HRM more personal & objective Request reforms KPIs & benchmark Make ministers accountable for reforms Possible next steps
Final remark : u nderstanding motivational drivers is key to understand misunderstandings regarding New Public Management ,[object Object],[object Object],[object Object],[object Object],[object Object],Possible next steps

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Motivation & Leadership In Public Sector

  • 1. Leadership & motivation in the Public Sector Some lessons from experiences in the private & public sector Laurent Ledoux EIPA 24/06/08 [email_address] Dedicated to Matthias Moyersoen
  • 2. Agenda 2 Why PS modernization has not always (yet) led to higher motivation 3 Possible next steps 1 A quick & dirty overview of possible theoretical frameworks
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  • 6. Basic psychological needs satisfaction can be viewed as generic «intrinsic» rewards produced by and reinforcing self-management events* Intrinsic rewards Self-management Opportunity (Autonomy) rewards Accomplishment (Competence) rewards From Task Activities From Task Purpose * Adapted from Thomas, Kenneth & Jansen, Erik: “Intrinsic motivation in the Military: Models & strategic importance” Sense of Relatedness & Security Sense of Choice Sense of Competence Sense of Progress Sense of Meaningfulness Experiencing Relatedness & Security Choosing Activities Monitoring Competence Monitoring Progress Committing to Purpose A quick & dirty overview of possible theoretical frameworks Energy Judgments
  • 7.
  • 8. «Architectural» & «charismatic» roles of leadership to increase generic «intrinsic» rewards A quick & dirty overview of possible theoretical frameworks Leading for Relatedness & Security Team building Leading for Choice Handing off Leading for Competence Coaching Leading for Progress Scorekeeping & Cheering Leading for Meaningfulness Inspiring
  • 9. Agenda 2 Why PS modernization has not always (yet) led to higher motivation 3 Possible next steps 1 A quick & dirty overview of possible theoretical frameworks
  • 10.
  • 11.
  • 12.
  • 13.
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  • 18. Rootcauses for incoherent modernisation & motivation issues can be found to a great extent in a lack of political & managerial leadership People neglected (or used by politicians) No holistic approach (& too little IT investm.) Lack of managerial leadership Impersonal ideal of neutrality Ambiguous objectives Lack of political Leadership Reform level Underlying Beliefs Level Incoherent modernisation & its consequences (Fall in job satisfaction, motivation,…) Syndromes Why PS modernization has not always (yet) led to higher motivation
  • 19. Agenda 2 Why PS modernization has not always (yet) led to higher motivation 3 Possible next steps 1 A quick & dirty overview of possible theoretical frameworks
  • 20.
  • 21.