Introduction to Bonner High-Impact Initiative Capacity Building Outcomes, used at the High-Impact Institute Summer 2013; introduces key community-oriented outcomes, as adapted from metrics for non-profit and community capacity building, in areas like program development, research, evaluation, communications and outreach, resource development, and community impact.

1. Building Community Capacity:
Framing Our Outcomes

2. three goals
Students
Communities
Institutions

3. Bonner Transformation Goals
Campus Change
Individuals
& Places
Develop & engage
students’ knowledge,
skills, values, and
collective action.

4. Bonner Transformation Goals
Campus Change
Develop and integrate
community engaged learning
courses & programs.
Programs
Individuals
& Places

5. Bonner Transformation Goals
Campus Change
Organizations
Programs
Individuals
& Places
Build campus center that
leads effort to make
place-based community
engagement deep, pervasive,
integrated & developmental.

6. Bonner Transformation Goals
Campus Change
Leverage Bonner Network as
a community of best practice,
and resource for higher
education locally and nationally
Systems
Organizations
Programs
Individuals
& Places

7. Bonner Transformation Goals
Community Change
Individuals
& Places
Mobilize students, faculty,
staff, & community members
to support individuals & places.

8. Bonner Transformation Goals
Community Change
Programs
Individuals
& Places
Train & support leaders who
develop & manage
evidence-based programs and
projects.

9. Bonner Transformation Goals
Community Change
Organizations
Programs
Individuals
& Places
Partner in capacity-building
for organizations to improve
effectiveness, efficiency, and
resources.

10. Bonner Transformation Goals
Community Change
Systems
Organizations
Programs
Individuals
& Places
Partner in capacity-building
for collaboratives working to
achieve measurable community
and systemic change.

11. three types of change
Level of Goals for Individual Goals for Campus
Work
Development
Development
Macro
Community Leaders
Goals for
Community
Development
Campus as Citizen
System Change
Centers of
Engagement
Capacity-Building
for Organizations
& Collaboratives
Staff & Faculty
Leaders
Engaged Teaching
Evidence-based
Programs &
projects
Student Leaders
Engaged Learning
Direct Service
Campus-Wide
Leaders
Meso
Micro
Students
Institutions Communities

12. This afternoon, we focus
on community outcomes
and impact

13. Non-profits, government
organizations, and schools
also often have
aspects in common

14. Washburn
University
Big Brothers Big Sisters is not your typical organization.
We help children realize their potential and build their
futures. We nurture children and strengthen communities.
!
According to a national impact study: Researchers found that after 18 months of
spending time with their Bigs, the Little Brothers and Little Sisters, compared to
those children not in our program, were:
•
•
•
•
•
•
46% less likely to begin using illegal drugs
27% less likely to begin using alcohol
52% less likely to skip school
37% less likely to skip a class
33% less likely to hit someone
They also found that the Littles were more confident of their performance in
schoolwork and getting along better with their families.
!
!

15. TCNJ
Health and
Human
Services
Division
• improving the health
and quality of life
Henry J. Austin Health
Clinic
will improve the quality of life through superior health
care outcomes for the greater Trenton community as
their medical home of choice.
!
!
Visitation Home
A Catholic shared living residence for adults with
developmental disabilities.
!
!
El Centro de Recursos
Para Familias
multi-service, family-focused community center serving
Mercer County. We commit ourselves to treat everyone
with dignity and respect, continually improve the quality
of services, and be responsible to the community for the
best use of our resources.

16. Madison Community Health Consortium
Communities and agencies working together
toward a healthier Madison County.
!
MCHC networks with community agencies and groups
in an ongoing process of needs assessment, project
development, implementation, and evaluation.
!
Today the Consortium has an active membership of over
50 people representing 25 community organizations and
agencies and is divided into several task forces/
committees responsible for ongoing health projects.

17. Putnam County Youth
Development
Commission
DePauw
The mission statement of the Putnam County Youth
Development Commission is:
• to be an advocate for youth by recognizing and
speaking to specific needs in the context of the family
and the larger community;
• to keep youth from entering the juvenile justice
system through treatment and prevention actions;
• to educate the community about vulnerable youth and
educate youth about their roles in the community; and,
• to maintain and provide to those in need a wide
spectrum of information and referral materials.

18. At your table, reflect about your
community and partnerships...
What is your organization’s mission?
What kinds of impact do you want to
make? How?

19. Capacity
building
as a stepping
stone
towards
measurable
impact

20. • AmeriCorps, VISTA, Senior Corps & Social
Innovation Fund
• Increasing focus on measuring community
impact
• Reinforces Bonner is focusing on capacity
building

21. Capacity Building
Activities
• Volunteer Management
• Training & Program Development
• Fundraising
• Communications
• Research
(see pages 12-15)

22. Capacity Building Areas
• Efficiency / Efficacy
Improved outcomes with the same level of resources
or improved or consistent quality of services with
fewer resources
• Scale/Reach
Number of new people served, new populations
served, and/or new or expanded services
• Leverage
Additional resources or assets garnered through
capacity-building activities such as funding,
volunteers, in-kind support, and partnerships.

23. Capacity Building Outcomes
Established/expanded pool of volunteers to assist with service or program
delivery.
Improved policies, training, management, staff/volunteer development, and
internal communications.
Improved systems for organizational / program efficiency and effectiveness.
Improved systems for organizational efficiency and effectiveness, scale/reach,
and leverage.
Complete environmental scan of community context, needs and assets.
Expanded/improved community knowledge of effort of the organization’s
services to the community or program/organization’s knowledge for service
delivery.
Improvement/expansion into focus area or improvement of existing program;
program delivery model and approach refined and revised to effectively reach
populations in need.
Expanded/enhanced sustainable and/or diversified funding & resource stream.
Improved systems for organizational / program management, effectiveness,
and reach.

24. Systemic Change Example
StriveNetwork.org

25. • Strive brought together more than 300 leaders of local
organizations leaders to tackle the student achievement
crisis.
• Their ambitious mission became to coordinate
improvements at every stage of a young person’s life,
from “cradle to career.”
• Strive focused the entire educational community on a single
set of goals, measured in the same way.
• Participating organizations are grouped into 15 different
Student Success Networks (SSNs) by type of activity, such
as early childhood education or tutoring.
• 34 of the 53 success indicators that Strive tracks have
shown positive trends, including high school graduation
rates, fourth-grade reading and math scores, and the number
of preschool children prepared for kindergarten.
StriveNetwork.org

26. Five Principles for
Success
• Common Agenda
• Shared Measurement Systems
• Mutually Reinforcing Activities
• Continuous Communication
• Backbone Support Organizations

27. Levels of Collaboration
Backbone
Org

28. Bonner Transformation Goals
Community Change
Systems
Organizations
Programs
Individuals
& Places
Partner in capacity-building
for collaboratives working to
achieve measurable community
and systemic change.
Partner in capacity-building
for organizations to improve
effectiveness, efficiency, and
resources.

29. Capacity Building
Activities
• Volunteer Generation & Management
• Training & Program Development
• Communications and Technology
• Community-Based & Policy Research
• Fundraising, Resource Generation &
Organizational Development
(see pages 12-15)

30. Discussion:
!
Discuss ways
campus can
help your
organization’s
capacity.

31. Capacity
Building
Opportunities
Planning
Guide
!
Check &
describe
opportunities for
projects

32. Output/Outcome Areas
Capacity
Building
Opportunities
Planning
Guide
Established/expanded pool of volunteers (students, staff,
faculty) to assist with service or program delivery.
(Volunteer Generation/Recruitment)
!
Complete environmental scan of community context,
needs and assets. (Community Assessment)
Expanded/improved community knowledge of effort of
the organization’s services to the community or program/
organization’s knowledge for service delivery. (Research,
Service-Learning, or Academic Projects)
Later reframe
Activities into
Outcomes...
Improved policies, training, management, staff/volunteer
development, and internal communications.
(Volunteer Management, Program Coordination and
Management)
Improved systems for organizational / program efficiency
and effectiveness.
(Training Development, Program Development)
Improved systems for organizational efficiency and
effectiveness, scale/reach, and leverage.
(Technology Use, Social Media Use, Technology Systems,
Community Outreach/Meetings Support)
Improvement/expansion into focus area or improvement
of existing program; program delivery model and
approach refined and revised to effectively reach
populations in need. (Policy Research)
Expanded/enhanced sustainable and/or diversified
funding and resource stream. (Financial Resources,
Resource Generation)
Improved systems for organizational / program
management, effectiveness, and reach. (Organizational
Development)

33. Output/Outcome Areas
Capacity
Building
Opportunities
Planning
Guide
Established/expanded pool of volunteers (students, staff,
faculty) to assist with service or program delivery.
(Volunteer Generation/Recruitment)
!
Complete environmental scan of community context,
needs and assets. (Community Assessment)
Expanded/improved community knowledge of effort of
the organization’s services to the community or program/
organization’s knowledge for service delivery. (Research,
Service-Learning, or Academic Projects)
Connect to your
your Campus
Center’s strategic
plans
Improved policies, training, management, staff/volunteer
development, and internal communications.
(Volunteer Management, Program Coordination and
Management)
Improved systems for organizational / program efficiency
and effectiveness.
(Training Development, Program Development)
Improved systems for organizational efficiency and
effectiveness, scale/reach, and leverage.
(Technology Use, Social Media Use, Technology Systems,
Community Outreach/Meetings Support)
Improvement/expansion into focus area or improvement
of existing program; program delivery model and
approach refined and revised to effectively reach
populations in need. (Policy Research)
Expanded/enhanced sustainable and/or diversified
funding and resource stream. (Financial Resources,
Resource Generation)
Improved systems for organizational / program
management, effectiveness, and reach. (Organizational
Development)