1. The Bonner Program:
Program Management
“Access to Education,
Opportunity to Serve”
A program of:
The Corella & Bertram Bonner Foundation
10 Mercer Street, Princeton, NJ 08540
(609) 924-6663 • (609) 683-4626 fax
For more information, please visit our website at www.bonner.org

2. Management
Structure

3. Program Management:
Bonner Program — Staffing & Student Roles
• Staffing Expectations
- Bonner Scholar Program: 40:1 FTE
- Bonner Leader Program: lead staff assigned to direct
- Bonner Director reports to Senior Administrator
• Leverage available positions (e.g.,VISTAs)
• Student Roles:
- Senior Intern(s)—training, site liaison, administration
- Two Congress Representatives—student voice &
leadership
- Student Leadership Team & committee structure
—class meetings, projects, community fund
- Bonner student liaison with campus-wide student
leadership structure
www.bonner.org

4. Program Management:
Start-Up Model
Start Up Model — Limited Staff
- Bonner Program Director may wear multiple hats
- Begin with 5-10 students
- Progressively add more student each year (by class)
- Link to campus-wide service programs from outset
Bonner Program Director Other Campus Faculty/Staff
(manages Bonner Program) (engaged in community service learning)
Bonner Leaders Student Service Programs
(5-10 students — 2 serve as Congress Reps) (campus-wide volunteer management)
www.bonner.org

5. Program Management:
Bonner Program — Staffing & Student Roles
Center Director
(manages Center & oversees Bonner Program)
Bonner Coordinator Other Center Staff
(manages Bonner Program) (manage other programs)
VISTAs
(training, enrichment, community partnerships)
Senior Intern(s) Site/Project Coordinators
(training, enrichment, community partnerships) (campus-wide volunteer management)
Bonner Student Leadership Team Bonner Congress Reps
(class reps, committees, community fund) (Foundation link, student voice, special projects)
www.bonner.org

6. Program Management:
Established Model
Center Director
(manages Center & oversees Bonner Program)
VISTAs Other Campus Faculty/Staff
(training, enrichment, community partnerships) (engaged in community service learning)
Bonner Program Director Service Learning/CBR Staff
(manages Bonner Program) (supporting academically-based service)
Bonner Scholars & Leaders Site/Project Coordinators
(20-100 students — 2 serve as Congress Reps) (campus-wide volunteer management)
Community Service Work-Study Other Student Service Projects/Clubs
(one-year commitment by student) (1x or occasional service projects)
www.bonner.org

7. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Dean of the School
Provost
of Social Sciences
Nonprofit Engaged
Leadership & Social Scholarship
Director
Entrepreneurship Committee
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
Bonner Student
Leadership Team
www.bonner.org

8. Map your org chart,
including
staff & student roles

9. Management
Roles

10. Program Management:
Community Partnerships
Agency Student
Coordinator Coordinator
Volunteers
www.bonner.org

11. Program Management:
Community Partnerships — Team Roles
Team Roles Expectations
• attends summer orientation
Agency Site Supervisor
• collaborates on developing annual site-based plan
(lead agency/site administrator working with site coordinator)
• meets regularly with site coordinator
Student Site Coordinator • collaborates on developing annual site-based plan
(responsible for managing partnership with the school & serves as link • meets regularly with site supervisor
to campus director or coordinator) • leads weekly site-based student team meetings
• meets regularly with site coordinator
Student Project Coordinator
• develops project plan
(responsible for particular project or event at the school)
• recruits & supervises volunteers for project
Regular Volunteers • attend weekly site/project team meetings
(responsible for particular project within the school) • volunteer at site
Occasional Volunteers
• volunteer at site
(serve at one-time events at the school)
www.bonner.org

12. Program Management:
Community Partnerships — Structure
Faculty,
Campus Center Community Advisory
Administrators &
Staff Board
Other Offices
Site-Based Team Site-Based Team Site-Based Team
Site-Based Team
Big Brother/Big Sister Soup Kitchen WaterWatch
Adult Education
(Mentoring) (Hunger) (Environment)
Site-Based Team Site-Based Team Site-Based Team
Housing Aging Population Immigration
www.bonner.org

13. Program Management:
Student Leaders Roles
Meetings &
Position Responsibility
Support
• Team management at service site
Site-Based • Issues-based research
- Student Handbook Live
Team Leader • Site project coordinator
- student-initiated team meetings
• Represent class on the student leadership team - Student Handbook Live
Class Rep • Familiarity with the student development model - student leadership team meetings
• Represent their Bonner program to the Network
- Summer Leadership Institute
Congress Rep • Bring the Network back to their Bonner program
- Fall Congress Meeting
• Create & lead project to strengthen program
• Assist staff with general program management
• Take on special projects - Summer Leadership Institute
Senior Intern - Fall Congress Meeting
• Plan, facilitate, & supervise Bonner meetings,
trainings, and activities
www.bonner.org 13

14. Team Mtgs Staff Student Leaders Community Partners
Summer Orientation/Planning Orientation/Planning Orientation/Planning
Week 1 Monday Meeting Tuesday Meeting
Week 2 Monday Meeting
Week 3 Monday Meeting Tuesday Meeting
Week 4 Monday Meeting Phone/Email Check-In
Week 5 Monday Meeting Tuesday Meeting
Week 6 Monday Meeting
Week 7 Monday Meeting Tuesday Meeting
Week 8 Monday Meeting Phone/Email Check-In
Week 9 Monday Meeting Tuesday Meeting
Week 10 Monday Meeting
Week 11 Monday Meeting Tuesday Meeting
Week 12 Monday Meeting Phone/Email Check-In
Week 13 Monday Meeting Tuesday Meeting
Week 14 Monday Meeting
Week 15 Monday Meeting Tuesday Meeting Planning Meeting

15. Program Management:
Bonner/Senior Intern Leadership
• 1 or more (some schools have 3) motivated rising Seniors (or Juniors) who
serve in key program management roles
Who? • Primary placement for 10 hours/week is with Bonner Program
• Have demonstrated and developed leadership qualities throughout program
(or on campus for new programs)
• Identify students who have strong understanding of Bonner Program and/or
how service is organized on your campus
How to pick? • Groom students in Junior year (or before); some Senior Interns start in the
summer before their year
• Many Senior Interns were Congress Reps or had strong role in program
• Coordinate the Bonner Leadership Team (students)
• Organize meetings, training, & enrichment activities
What they do? • Help manage service sites, serving as a liaison between students, sites, and
administrative team
• Help manage BWBRS
• Senior Interns have track at Summer Leadership Institute
When & Where? • Next year may be at Siena College
www.bonner.org 15

16. Program Management:
Bonner Congress Leadership
• Two motivated students who show leadership potential and a desire to
improve your program, school, and community
Who? • Willing to communicate with peers, the Foundation, and other schools
• Will make a commitment above and beyond their regular service hours
• Educate yourself and prospective students on the role
• Work with students to identify idea for their Congress Proposal
How to pick?
• Create a process that includes student voice (voting, presentations,
nomination committee) and administrator input
• Design & implement a plan for a big idea to build or strengthen their Bonner
Program, campus, or community
What they do? • Collaborate with other Reps on their projects, and learn from the examples
of other campus programs
• Attend two meetings annually where they represent their campus program
• Online (emails, Bonner Congress Group, Wiki)
When & Where? • Fall Meeting
• Summer Leadership Institute
www.bonner.org 16

17. Program Management:
Congress — What’s the Big Idea?
www.bonner.org 17

18. Program Management:
Bonner Congress Roles
• Represent, Build, Lead
• Identify a concrete
initiative to build and/
or strengthen:
• community impact
• student development
• campus-wide culture
• Submit a Big Idea
Proposal (with input
from staff and interns)
www.bonner.org 18

19. Program Management:
Congress Networking Tools
• Congress Wiki Page
captures helpful
information
• Representatives submit
proposal on Wiki
• Big Idea Resource
Center and training
resources provide
support
• Bonner Advisory Board
members help network
www.bonner.org

20. Program Management:
Bonner Advisory Board
• Launched in January
• Open application
• Now 10 members
• Constitution, roles,
work plans developed
• Networking
• Best Practice Sharing
www.bonner.org

21. Working Session
• Review list of functions & job titles/
descriptions
• Draft ideas for Leadership Team
structure and meeting schedule
www.bonner.org

22. Draft Student
Leadership Team
structure & meeting
schedule

23. Bonner
Networking &
Social Media Tools

24. Program Management:
Weekly Email Update
• Announcements
• Upcoming Events and
Meetings
• Jobs and Internships
• Conferences &
Professional
Development
• Foundation Initiatives
www.bonner.org

25. Program Management:
Bonner Student Intern Networking Tools
• Bonner Intern Wiki
Page delves into their
roles
• Links to helpful
resources for program
management
• Topical sharing on
projects (e.g., First-Year
Orientation Agendas)
• Reinforces Foundation-
led training
www.bonner.org

26. Program Management:
Monthly Student Newsletter
• Monthly themes (tied
to calendar)
• School Spotlights
• Best Practices
• Innovations
• Student Contributions
(BAB)
• Links to Discussion
Opportunities (Blog)
www.bonner.org

27. Program Management:
Bonner Networking on Facebook
• National Bonner
Network (1185
members)
• Bonner Alumni
Network (279
members)
• School Groups and Fan
Pages (40+)
• See: http://serve.pbworks.com/Bonner
+National+Network+-+Facebook+Usage
www.bonner.org

28. Program Management:
Bonner YouTube Channel
• Playlists with training
videos and screen casts
• BWBRS
• AmeriCorps
• Bonner Video Project
— over 120 videos
created by programs
• Campus Profiles
• Partner Profiles
• Training & Enrichment
• Issues
www.bonner.org

29. Program Management:
Wiki
• Bonner Network Wiki
✓ Campus Profile Pages (annual reports and regular updates)
✓ Initiatives and Working Groups
• Campus Program and Center Wikis
✓ 60+ campuses have
✓ Copy and paste best features
• Specific Project Wikis
✓ For example, CBR planning with faculty
www.bonner.org

31. Anyone with
account can edit
Share key forms,
handbooks, etc.
Embed Calendar,
Video, Slideshows

32. A simple profile
introduces your
community
partners.
Site-based teams manage
& share work.

33. Customize
design
Links to other
resources

34. Program Management:
BWBRS — Bonner Reporting
www.bonner.org 34

35. Program Management:
Strategic Social Media
• Why? What do you want to get done?
✓ Inform
✓ Inspire
✓ Network
✓ Broadcast
✓ Support
• How?
✓ Blogs | Wikis | Facebook | Twitter | Email | LinkedIn | YouTube
www.bonner.org

36. Campus-Wide
Collaboration

37. Campus-Wide Collaboration:
Considerations for Where Bonner is Housed
• Governance (best department or division)
- Student affairs vs. academic affairs
- Other innovative options
• Access to resources
• Visibility and location
- Access to students
- Access to faculty
- Culture of service
• Institutional respect and future promise
www.bonner.org

38. Campus-Wide Collaboration:
Considerations for Where to House Bonner
Type Strengths Concerns Other
Fails to become integrated at
Fit with broader departmental
the institution’s core; lack of Many campuses have started
Student Affairs mission; student-led programs;
curricular change; co-curricular from this vantage point
can reach larger scale
devaluation
May build around the Service can be episodic if only
Having program under
capacities of faculty & students tied to courses; lack of student
Academic Affairs and, with care, meet more voice and leadership; staff
Academic Affairs does not
guarantee curricular change
complex community desires driven
Student & Campus can provide a broader Lack of coordination can lead
This strategy may be equally
Academic Affairs range of student & faculty to frustration; students often
effective; it largely depends on
involvement and types of civic left to navigate options on
the leadership & resources
(separate but coordinated) engagement their own
Leverages resources from &
Integrated Center change within curricular and Coordination and decision-
(‘hub’ where curricular & co-curricular; high potential for making may involve more time
campus-wide & people
co-curricular are combined)
institutionalization
www.bonner.org

39. Campus-Wide Collaboration:
Networking with Key Stakeholders on Campus
Academic
Student Life/Affairs Admissions
Shared training; calendar; student Departments
recruitment, selection, diversity CBR, PolicyOptions.org, SL
groups
courses, minor
Career Services Chaplain/Religious
career advising, fairs, trainings, Bonner Life
nonprofit career exploration,
internships Program vocation; advising; enrichment
workshops
Multicultural International
Affairs Public Relations
Affairs media, news, webpages
diversity, training, recruitment,
study abroad, trips, internships
community relations
www.bonner.org

40. Program Management:
Campus Examples
• Carson-Newman College
www.bonner.org

41. Campus-Wide Collaboration:
Institutional Support—Some Key Levers
• Bonner Director/Program access to senior
leadership
• Financial support for students to engage in
service
• Visibility in online and written communications
(from recruiting to alumni news)
• Faculty involvement and curriculum reform
• Central place for service & civic engagement in
defining mission, strategic plans, and budget priorities
www.bonner.org

42. Campus-Wide Collaboration:
What You Can Do
• Strategically build your staff—starting with
students
• Creatively consider new programs—from more
Federal Work Study placements to partnering with
national organizations
• Integrate, integrate, integrate
• Communicate frequently, positively, and
strategically with those above you—manage up
• Build a core constituency or a working
committee of key stakeholders to plan next stages
www.bonner.org