1. COMPLIANCE MANAGEMENT SYSTEM (CMS)ESTABLISHMENT
Scope: Development of a robust and effectiveCMS as required by the Dodd-Frank Act the CFBP
guidelines.
Role and Achievements:
 Implemented comprehensive Board of Directorsand Executivereporting guidelines
including a monthly 30 page AAG executive review and a 90-page detailed report focused
on compliance by business units for State and Federal regulators and Third Party Auditor
use.
 Managed the crafting, distribution, and training of Compliance Policiesand Procedures
applicable to federal and state consumer protection laws, fair lending practices, reverse
mortgages, consumer sensitivity, marketing, regulatory changes, and correctiveactions.
 Established a software platform designed to house policies and procedures while tracking
employee attendance and participation in mandatory regulatory and in-house training.
 Led procedures on 3 HUDAudits and 43 State Exams including risk analysis, mitigation, and
correctiveaction. Created a new Internal Auditor role within Risk Management charged
with responsibilities of independent auditor collaboration and communication.
 Developed and oversaw a Quality Control auditing program as per HUDrequirements
including loan level for productionchannels, risk analysis, trends, correctiveaction,ECOA,
RESPA, TILA,Compliance Resolution, and Consumer Satisfaction Surveys.
 Drovethe establishment of a formal Consumer Complaint Response Program including
documentation, inquiry response, risk analysis, and legal communication.
 Implemented periodic monitoring reviews including Quality Control, Risk Assessment, and
Fair Lending Analysis.
NYMORTGAGE BANKERS LICENSE
Scope: Led a four year initiative to navigate the complex matrix of regulatory requirements to
obtain the The NY Mortgage Bankers License. Drovemultiple enterprise-wide enhancements to the
operating environment and compliance structure regarding consumer information, marketing, and
financial position reporting within loan origination.
Role and Achievements:
 Established extensive reporting guidelines including Board of Directors updates, Bi-weekly
CEO meetings, and monthly ExecutiveTeam meetings.
 Increased the PNP library by 35% to enhance control.
 Developed action plans and trackedmilestones to address exam findings impacting license
approval.
BOSHA DORMAN
KEYINDUSTRYINITIATIVES

2. FRAUD RECOVERY RISK MANAGEMENT MITIGATION
Scope: The Fraud Recovery and Loss Mitigation Department is charged with enforcinglegal
remedies forloan defects and seeks to limit losses by demanding a repurchase or indemnity
payment from Sellers.
Role and Achievements:
 Performed SWOTanalysis of business operations and identified key risk areas within the
underwriting and funding divisions. Crafted and implemented new policies and procedures
for Reserve Mortgage Loans.
 Developed reporting format of trends and resolutions that rolled up into executive
summaries to senior management.
WIRE INSTRUCTION POLICY
Scope: Mitigated risks associated withloan closings by crafting and training staff on a refreshed
Wire Instruction Policy that governs procedures forapproval and wire receipt maintenance
requirements.
Role and Achievements:
 Performed backto back analysis of policy and business process operations.
 Crafted a concise point-to-point verificationprocedure for Reverse Mortgage funding and
closing steps.
SELLER MANAGEMENT POLICY
Scope: 90% of loans were originated from the wholesale channel, yet there were minimal
guidelines set forth forbrokers or correspondents regarding their financial stability expectations,
licensing, origination practices, and suspension or termination after violations.
Role and Achievements:
 Co-Lead and Co-Authored policies and procedures to review, improve, and monitor the
Freedom Financial Seller.
 Collaborated withother leaders to manage the seller approval process, maintain specific
requirements, and monitor performance of new and current sellers.
 Managed the reinsurance of seller repurchase demands and investigated all reported
actions.
PRE-FUNDING QUALITY CONTROL – CONSUMER SAFEGUARDGUIDELINES
Scope: Development of a documented communication process with consumers eligible fora
Reverse Mortgage in an effortto identify early transaction risks regarding consumer knowledge
and fraudulent use of proceeds.
BOSHA DORMAN
KEYINDUSTRYINITIATIVES

3. Role and Achievements:
 Crafted a twopage survey sent to a statistically valid population of customers to access their
knowledge of Reverse Mortgage transaction risks.
 Implemented quality control procedures that required telephonic interviews with identified
consumers.
CFPB (CONSUMER FEDERAL PROTECTION BUREAU)READINESS
Scope: Led the CFPBReadiness Projectbased on the revision of policies/procedures and technology
in an effortto adopt regulatory changes including RESPA, ECOA, TILA,HMDA, GLBA, FCRA and
UDAAP.
Role and Achievements:
 Crafted an extensive questionnaire based on the 7 areas of Fair Lending Laws as applicable
to CFPB whichenabled an accurateanalysis of required areas of risk.
 Developed and published 7 Fair Lending standards, and revised/trained staff on 36 PNP’sto
meet regulatory requirements.
FAIR LENDING ANALYSIS &REPORTING
Scope: The monthly fair lending analysis exercise was launched in an effortto determine if the
company was discouraging or declining loan applications on a prohibited basis per ECOA.
Role and Achievements:
 Identified and established the limitations of the HECM in addition to data integrity
challenges.
 Implemented the RATA software platform whichenables extensive data mining and
analysis on adherence to consumer law regulations.
INVESTOR REPORTING
Scope: Drove an 18-month initiative to enhance reporting procedures for defaulted loans owned by
Fannie Mae.
Role and Achievements:
 Conducted extensive analysis on loans that were in default due to taxes and insurance,
bankruptcy,documentation, title, or trust issues.
 Implemented processes to enable extensive loan file review and analysis on adherence to
investor and regulatory guidelines.
BOSHA DORMAN
KEYINDUSTRYINITIATIVES