1. Boski Rai
Mobile: 09811988026 ~ E-Mail: Mani282010@gmail.com
Seeking Leadership role in Global Infrastructure Delivery for Business Development, Outsourcing ~
Operations Management ~ Service Delivery Management ~ ITIL Consulting with a technology driven
organisation of repute.
Career Conspectus
☞ Versatile Cloud & IT services leader with 17+ years of Hands-on, cross cultural and global leadership
experience. Leading Shared Services Global Command Centers and Datacenters. Transformational Leader
and a Growth Multiplier, I bring in a unique mix of Consulting, Technology Delivery, Quality, People &
Customer leadership skills.
☞ Experienced in leading & transforming large service delivery teams, complex service transitions, New
Client Acquisition, strategy definition and pre-sales & solution integration.
☞ Well versed in providing leadership for kickstarting new initiatives & Rolling out business transformation
initiatives like Agile Infrastructure Delivery Model, Integrated Governance Model, Robotic Automation etc..
☞ As an technology driven leader successfully delivered ITIL based Enterprise Solutions for larger and
medium scale Enterprises Global Infrastructure Services Delivery and Global Remote Infrastructure
☞ As a Global Services Integration Leader (SIL) in IBM, delivering e2e technology services to our clients for
the Integrated Services Tower (application, Infrastructure, Cross functional, Security and Networking),
integrating both dedicated and shared resources within their IS Tower (Distributed, Mainframe or
Workplace) to deliver the business objectives of the client and IBM in growing and rapidly transforming
market using techniques of Big Data Analysis, Agility and Cloud Computing keeping other partners in synch
and support..
☞ As Global Infrastructure Delivery Leader successfully delivered against IT/Business Goal, which
measurable on various IT Metrics e.g Technical Service Lines Management end to end, like Budget
Planning, Capex, Resourcing, Cost Case (TCO), SLA, OLA, Monthly, Quarterly and Yearly Forecasting. P&L
management across geography in India, US, EMEA and AP with Admin or Functional responsibility.
☞ As an Enterprise Architect developed current and future versions of the Enterprise integrated view, an
enterprise can manage the transition from current to future operating states; to improving the
performance of enterprises by enabling them to see themselves in terms of a holistic and integrated view
of their strategic direction, business practices, information flows, and technology resources.
Skills Set
Delivery management -
• Client is always first while designing strategy, changes, Solution or innovating any idea
• Prevailing experience for Global Delivery (Enterprise Systems Management, Managed Service’s
Tools Development, Deployment and Support).
• Balancing Cost, Margins, Delivery SLAs, and KPIs without compromising with Quality and
Compliance (FDA, HIPPA, Data Exports rules and Regulation for Banking, Public, Manufacturing and
Distributing Sectors/Industries)
• Seamless absorption of International guidelines of Data controls, FDA, Export compliance
• Ownership of solutions approach and delivery framework for existing projects and opportunities
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2. • Oversee and manage project management activities including Requirement Analysis, Technical
Architecture, Project Planning & Management. Ensure Project quality and timely delivery.
• Widespread experience on long term process improvement, manages change, takes care of
knowledge management & Customer Relationship Management for various Global accounts
• Program and Project Management (end-to-end responsibility). Successfully managed P&L: effective
resource utilization across onsite and offshore including manpower allocation and release, bench
management, monitoring talent pipeline and utilization
• Delivering SLA based services for operations management; ensuring adherence to policies and
processes relating to service transition, implementation, and operation of outsourcing services.
• Deliver highly satisfying end to end experience for our clients
• Optimize use of modular offerings and common solutions to address client requirements and
manage consistently across IOT's
• Delivery Service Line leadership will orchestrate global capability execution across integrated
service teams and optimized teams
• Single scalable holistic workforce strategy; optimize our competitiveness by prioritizing next gen IP
led automation & technology infusion
• Interlock with IOT's ensuring affordability and responsiveness
Technology Management –
Enable better alignment of technology to the emerging business context of the account.
• Maintaining technological edge and provide direction and vision to the project lead in the realm of
latest and best available technology.
• Assist Leadership in strategically decision making with Innovative Solution, agile compute,
• Make IT Solution based on Business need with Advance and Cost effective Tools, solutions to meet
Business desire
• Experts and Savvy for IASS, Cloud Based solution for Global Infrastructure Services
• Good Experience as Enterprise solution Architect for End to End Delivery form application Layer to
CORE of Technology using ITSM, based on BMC Remedy, HPSM and others ITIL based Tools
• Good understanding of BUR, Storage, and Big Data management as per business need
Proactively drive improvements in service quality. This to include working with the relevant
Service Line Offering Leaders to deploy best practice on the account(s). Instigate proactive reviews
to identify and reduce technical risks in the environment.
• Enable capabilities through consistent execution
• Partner with Sales and Offering owners to align delivery readiness
• Accelerate Service Line growth through agile, automation infused delivery model
• Operationalize Service Line delivery objectives & strategy
• Drive continual Service Line transformation across delivery
Contract/ Financial management –
Focus on P&L for the account, bringing in commercial value to the client.
• Responsible for Gross Margin, Onsite-offshore ratios, revenue growth, revenue recognition and
leakage control, billing milestones and utilization in line with organizational goals.
• Contract management including SLAs, Terms and conditions
• Key Player in New Business Development team to design solution and Cost model for proposals
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3. • Planned, Budgeted Support Model and Cost model for New Business Deals and Transformation
Projects
• Managed Offshore Unit and Planned Roadmap for Outsourcing
• Manage to the allocated and agreed budget for the year, ensuring committed reductions are
delivered for both labour and non-labour costs with accurate reporting of status against proscribed
measurements
• Support the general drive on improved productivity through enhanced automation, deploying and
ensuring effective exploitation, as committed
• Support and drive the committed offshore opportunities and lift and shift targets. Seek to
eliminate any task duplication in the IMT to DC virtual team
• Seek opportunities and execute initiatives to optimise the use of the Account(s) IT infrastructure,
systems, and services in support of the Operation Managers. Ensure these meet the commitments
we made to our clients within the CDP in a cost-effective manner
•
People management –
• People transition, Team formation & ongoing Performance Management of large team of teams
lead by multiple Project Managers
• Takes responsibility for people development including ongoing training, skill building, deployment
and career growth.
• Develop Operation Support Model for R&M considering business vision and employee focus, Right
people, right time on right Place
• successfully managed a portfolio of 300+ people to provide services to our largesmall clients IT
environment across geography (US, EMEA and AP)that
• Developing & coaching. Provide advice, guidance and coaching to the team on career planning and
development needs. Nominate individuals for training and education. Recommend and help
people prepare for promotion.
• Optimising role assignments. Liaise with resource and project managers to provide developmental
assignments that fit the business and the aspirations of the individual.
• Managing performance. Positively influence peoples’ performance. Be an advocate for each
person during moderation and other types of people management reviews. This includes managing
low performance
• Managing key life events. Take appropriate action for all key life events, following company policy
e.g. special leave, maternity, sickness absence, work-life balance, flexible working requests etc.
• Responsibility for reward and remuneration Manage timely and fair input to reward and
remuneration decisions
Vendor Management Experience: RFP, SOW, Scope, and Vendor Selection
PM Methodologies Used: Waterfall, DMAIC, Iterative, Critical path at times
Outsourcing PM Experience: On Shore contractors, (IBM) Off Shore developers, Implementation Team
in India
Budget Deliverables: $100 to $480 Million+
Industries: Healthcare, Public, Distributed, FDA Regulatory and Banking Centre, Financial Organization,
Automobiles Industries and Energy Sector Data Centre
TECHNICAL Attributes:
Designed End to End Architecture for Various Clinet’s IT Service Model based on Enterprise Systems
Management Processes and Tools for Business Application Management
Assessing security standards, managing licensing and software standardization issues.
Providing architecting, designing, development and enhancements of cost models, developing and
testing Desktop and Network/Server management tools like CA’s Unicenter and BMC.
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4. Systems Experience – Mercury HP Software PM: Service Manager, Asset Center (DDMi), uCMDB (MAM
DDM), Business Availability Center (BAC), PPM, LoadRunner; ITM TAMIT, ITM TADDM, ITM ITCAM, CA
Wily HP DDM, MS SCOM, TPM, Ca eHelath , TNG UNICENTER2.4, UNICENTER 3.0, SDO, AMO and RCO;
Security Products such as e-Trust IDS. eTrust Site Minder, eTrust Antivirus and eTrust Pest Petrol;
Backup Products such as ARC Serve and BrightStor range of products from CA and Backup Product from
VERITAS, NetBackup, TSM.
ESX/VMWare, Cloud Computing, PureFlex
SAP Infrastructure based on Linux and Solaris, Veritas Cluster
Service Management Tools: Remedy, HPSM, MS Project,
Scholastics / Certifications
Diploma in Computer Engineering from Kasturba Gandhi Polytechnic, Board of Technical Education,
Delhi, New Delhi in 1998.
Post Gr. Diploma in Network Management from Bhopal University “Makahanlal Chaturvadi University”
Certified Unicenter Specialist/Administrator 3.0 (CUSA).
ITIL Foundation Trained.
BMC Patrol (Training).
IBM Tivoli Administration (Training).
Project Management Professional (Training)
PMP Certifications (pursuing)
Leadership Program Training
Middle Management Training
Cost Model Creation Training
Global Application Management Training
Trained on Global Risk Management
Trained on Global Delivery and Program Management (IBM)
Trained on Global Program Cost Management (IBM)
Certified on Audit Readiness Programs (IBM)
Certified DR/BCP Planner (IBM)
Others
Trained the trainer on ITIL v3 (IBM ITIL Certified)
Mentor for New Managers and Interns
Imparting training within CSC for Enterprise Systems Management
Career Contour
Since July’13’ with IBM India Pvt. ltd as Global Infrastructure Services Integration Leader
Detail - Owning global Infrastructure Delivery end to end as Single Point of Contact for Customer
on IBM behalf for DC Support and any Infrastructure Project Management, Span of team is
globally distributed including local (in US,UK and Japan) and Offshore location staff,
Remote Infrastructure Management (RIM) , specialization on Enterprise Systems
Management. The local responsibility includes Hiring, Team building, working on bids and
proposals for new and perspective customers and demonstrating the proof of concept for
new technologies in the service management, Enterprise System Management or DR
Planning. AS Global Infrastructure Lead, IBM provided me various opportunity to travel in
US and UK to meet our customer understand their expectation, to plan and delivery
accordingly, Make Local team ready for Future transformations and ensuring successfully
Transitions from Incumbents to IBM
Key Deliverables
• Managed 3 diverse divisions, 170 people DR and 100+ Functional reportee, $480M+
budgets, full P&L responsibility.
• Owner of Infrastructure Services Delivery e2e including, HW,SW, Resources Globally
• Responsible for Integration with Cross functional and Optimized services like SMI,
Tooling and other tower for seamless delivery
• Accountable for Project Delivery and Revenue generation for organization apart of
BAU Cost and Management
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5. • Responsible to manage Operating Margin and forecast based on Delivery Cost
• Responsible to Resource Skills up gradation as per business need
• Responsible to run drive for Continues Improvement Program and automation
• Owner for Infrastructure services to deal with other Service Provider of end client like
Accenture, Fujitsu, TCS, AT&T, Verizon, Microsoft and many more other vendors
• Applied Governance with External and Internal client to Report and manage end to end
Infrastructure Delivery
• Applied innovative solution and ideas for Cost effective, automotive and Agile solution
• Develop the culture within team to work in Multivendor organization and to maintain
integrity and successful delivery against contract and asper client satisfactions.
• Accountable for Compliance and Controls Adherence in Delivery, Reporting,
Measurement and Management,
• Make Delivery audit ready 24*7*365 days, for External or Internal Audits, like
Corporate audit, KPMG, SOX etc..
• Ensure BCP and DR Planning and Testing as per agreed schedule for the client.
• Negotiate SLA classification and Credit criteria with client and Contract Management
team
• Govern Programme Office, Report measure and improve..
Since May’12’ to July-13, IBM as Global Service Delivery Manager
Managing Global Infrastructure Support contract end to end, focal for client on behalf of
IBM Infrastructure delivery to address any contractual dispute or to address or propose any change in
contract. As Global SDM, was managing Account Governance Model as per agreed contract for all three
regions and ensuring agreed Data and Report would be ready by or before Client review post internal Due
diligence
Key Deliverables
As Global SDM; was responsible for DC infrastructure resources Billing and Validation on Month on Month,
Participating with Client Infra Owner, Business units to determine deviation, Future prospects or expected
delta in Cost, Handle SLA Negitation and SPOC for External and Internal Quality and Corporate Audits.
• Responsible Delivery Audit readiness
• Responsible for Cost Management
• Responsible for Contract Negotiations
• Responsible to face audit and Internal Quality checks
• Managing end to end Infrastructure SLAs
Jan’04’ with Computer Science Corporation, NOIDA as Sr. Manager Global Enterprise Systems
Management
Detail - Leading the team to globally deliver solution in the area of Remote Infrastructure
Management (RIM) , specialization on Enterprise Systems Management. The team is
responsible to develop /enhance and suggest different solutions for RIM and Service
Management and Infrastructure Management and Monitoring. This includes but not
restricted to development of the Technical Solutions and Design of New Client to interface
for disparate systems and to provide thought leadership in this space. The local
responsibility includes working on bids and proposals for new and perspective customers
and demonstrating the proof of concept for new technologies in the service management,
Enterprise System Management space.
Key Deliverables
• Managed 3 diverse divisions, 56 people, $5-50M+ budgets, full P&L responsibility.
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6. • Conceived and implemented a 90-days customer satisfaction program to proactively
seek customer feedback based on ‘Managing IT before it breaks.’ Increased customer
satisfaction by 52% via feedback surveys and forwarded planning by 32%
• Managed team for Service Management Solution design and implementation that
included a large number of releases -40 over 6 months with a budget of $2 M. Utilized
Monkey Survey and CST to quickly gather multiple customers’ feedback and
incorporate into next release.
• Resolved production problems by performing root cause analysis of work flow issues.
Utilized techniques that included work flows analysis, quality assurance and change
management using tools such as, HP PPM, HP SRM and HP Service Managers.
Tools used: Microsoft Office Project, Unicenter Asset Management, , Unicenter Remote Control, ,
Unicenter NSM 3.0 & Unicenter 2.x, BMC Configuration Management, BMC Atrium CMDB,
BMC Foundation Discovery, BMC Remedy, and Remedy ITSM, Service Level Management,
Hp Server manager, HP OpenView, EMC SMARTs, CA eHealth, Ca Wily etc, Alarm Point,
SCOM, SevOne, IBM ITM 6.x, IBM TAMIT, IBM TADDM, ITCAM, HP BAC, BMC Attrium,
CMDB etc..
• Vendor Management Experience: RFP, Scope, and Vendor Selection
• PM Methodologies Used: FCAPS& Rolling Wave Planning
• Outsourcing PM Experience: On Shore contractors and Offshore Staff
• Budget Deliverables: 5.25 Million
• PM Infrastructure: Data Center, Software, WAN, LAN, ESM Tools
Selected Achievements:
• Consistency in Delivery though noticeable growth in revenue, Year on Year Cost Savings, Largly Green SLA
Trends
• Successful implementation of Effective and Agile Project and Program Management Methodologies
• Innovative and Robust automation Solution with minimum Human intervention during L-1, L-2 Operations
• E2E monitoring for IT Infrastructure and Business Impact with successful Integration
• MOM Implantation based on Automation with least minim human intervention
• Successfully passed various Quality and Security Audits (through keeping environment audit ready 365
Days)
• Successfully completed Transformation for many Small and large scale customer IT environment
to meet Business Objective like Cost Saving and Efficiency
• Applied lean Six-Sigma and achieved 120% Productivity and 100% efficiency
• Achieved Excellent return on investment through automated Tools and excellent process execution
in space of Asset Management (as Service) that included; Portfolio Management, Contracts
Management, and Catalogue Management.
• Successfully managed Cost keeping balance between PV and DV through Earn Value analysis
• Successfully Deployed Integrated Architecture through Service Manger 7.1 and Asset Manager 5.1
utilizing Configuration Management CMDB and ITM Tivoli Console for Orchestration
• Introduced and implemented Lifecycle Development methodologies using SCRUM/Agile Methodologies,
HP Service Manager 7.1, and Asset Manger 5.1 in partnership with the Development Team.
• Joined forces with the Senior Management Team to champion and lead the vision and rollout roadmap of
the Service Management and Asset Management offering, leveraging ITIL V3 as the foundation.
• Streamlined the approach to the ITSM/ITAM project by forming a Requirements and Release
Management Team to institute process ownership and development methodologies while cultivating a
strong relationship with the district business partner.
• Establish IT Governance Review Board and lead it throughout Lifecycle
Key Projects Handled: Refer the annexure
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7. ~ ANNEXURE ~
Key Projects Handled
At IBM India Pvt. Ltd.:
Title: Global Infrastructure – SO Delivery “Service Integration Leader-Distributed
Client: Global Clients, based on US, UK and Japan (AP)
Role: Working as a Global SIL the role was to define and manage the project through its entire
lifecycle at on-site in US. Identify and manage the resources and manage stakeholders with
aggressive Timelines with limited Budget.
Design the Transition and Transformation Playbooks and SOW for the Project Teams and
Review weekly progress as Owner of the ESM Group to report the progress to sr.
Management and Client team for few Global Auto Mobile Organizations
Selected Achievements:
• Successful and seamless Transition of services from Incumbents within defined timelines and Budget
• Successful built Global Infrastructure Delivery Team with Right Person on Right Job to meet Customer
expectation and keeping Business needs in mind
• Transform Client DC Operation Tools and Process driven instead of manual reactive actions driven
• Launch various small and large continuous service improvement program in System to build strong
partner ship with Client and other partners
• Reduced Team Attrition from 22% to 9% in 24 months through boosting their moral and giving them
opportunity and vision
• Attained 99.95% DC availability throughout the year with substantial knowledge base
• Established diversity and equal opportunity culture within team irrespective local or Global resources
At Computer Science Corporation (2004 to 2012):
Title: Infrastructure Monitoring and Management tool deployment (15 Projects)
Client: Global Clients, based on US, UK and Australia
Role: Working as a Project Manager the role was to define and manage the project through its
entire lifecycle at on-site in US. Identify and manage the resources and manage
stakeholders with aggressive Timelines with limited Budget.
Design the Transition and Transformation Playbooks and SOW for the Project Teams and
Review weekly progress as Owner of the ESM Group to report the progress to sr.
Management and Client team for few Global Auto Mobile Organizations
Selected Achievements:
• Conducted workshop to capture requirements based on FCAPS methodologies for MOM.
• Consolidated 4 Data Element Managers into one centralized MOM.
• Configured, and deployed ITM, SMARTS and Spectrums SNMPv3 Discovery and network management
enterprise applications.
• Reviewed vendor contracts and specifications on new and existing Network Elements Managers to
prevent cross duplication of technologies.
• Analyzed and created GAP Analyst based on the FCAPS model utilizing; ESM Tools
• Designed and Implement Support Model on Post Transformations to manage the Client infrastructure
form Offshore
Title: Enterprise Systems Management Tools Transformation and Team Build: Sr. Program Manager
Client: Global Clients, based on US & UK (Financial and Automobile)
Responsibilities: As ESM Program Manager for Financial Services organization E2E Monitoring, it was my
responsibility to be the Single point of accountability to deliver the project/program with
an integrated project plan. Responsibilities include coordinating the Technology,
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8. People/Process, Business and Test Leads to ensure project/program delivers On Time, On
Budget and to the Business Case. As Program Manager, I was accountable to lead the
project team through successful delivery of the E2E project/program. Responsibilities
include accountability to lead the extended team through the E2E ITSM process and
completion of all deliverables, manage the budget, schedule, Clarity updates and lead the
fulfilment of requirements. Responsible for managing relationships for following groups:
Service Management, Supply Chain Management, Vendor Management, Architecture,
Production Support, and Developers. Responsibilities include development of Service
Management Solutions, reviewing the quality of code being developed, ensuring successful
adherence of tools and technique with Process and end users, determine the business
impact and ana analyse Business values against investments
Title: IBM ITM and TAMIT, Enterprise Systems Management Solution implementation Projects
(3 Projects)
Client: Global Banking and Risk Management Organizations based on UK
Role: Working as a India ESM Lead and Technical Solution Consultant, to Design, develop and
implement the IBM ITM, TAMIT, TPM Suite that includes CMDB to delivery Availability,
Configuration, Asset Management along with Business System Management Dashboard.
Design OnshoreOffshore Model for Operation Management on post Transition and
Transformation Project to save Cost and ensure Quality
Title: HPSM ITSM Deployment (4 Projects)
Client: Global Automobile Organizations based on US
Role: Working as a Project Manager and Technical Solution Consultant, to Design, develop and
implement the HP Service Manager ITSM Suite that includes CMDB, Incident, Problem, and
Change Management along with Service Request Management system.
Title: Define procedure for Delta releases and notification (More then 50)
Role: Define template and notification method for all the updates/patches for CA Unicenter and
EMC SMARTS (based on BMC CM/BMC CAC). This involves defining procedure for internal
assessment and authorization of the updates/patches releases.
Title: Design Solution for Enterprise Systems Management based on ITSM for Unified
Communication
Role: Working as Service Delivery Manager to Manage the UCC ESM Services, Identified key
stakeholders and Subject Matter experts to design and implement the solution to build the
UCC ESM Environment
Title: Implementation of Solution for Enterprise License Upgrade on Entire ESM Infrastructures
server worldwide
Role: Working as Service Delivery Manager to Manage the ESM Services, Identified key
stakeholders and Subject Matter experts to design and implement the solution to upgrade
the Standards to enterprise license of Unicenter CORE Servers (approx 2000+ server in 30
Days)
Title: Develop and Design solutions for multiple bids of various Global clients of CSC
Role: Develop and Design the solution related to RIM (Remote Infrastructure Management).
Responsible for process definition to linking different products and process to derive
business needs.
Worked as Key player during Due-Diligence for Enterprise Solution and Service
Management Solutions
Owner to build the cost model of ESM Bid’s and Solution for New and Existing Offshore
Clients Negotiate with Vendors for Tools, Software and Lic Costs
Title: Unicenter Performance Management
Client: CSC Internal
Role: Continuous Project requirements were to freeze the OS and other application counters
needs to be evaluating for collection of data for performance management. CSC needs to
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9. do performance management for all production servers in CSC internal. It will let CSC to
forecast the load on the server and do trend analysis.
At Fidelity Investment (PC Solutions Pvt.Ltd.) 2003 to 2004:
Title: Design & implement Network Management and Exchange Management
Role: Designing and implementing Network Management and Exchange Servers Implementation
and integration with UK based Exchange as Servers Management Solutions. It involves
requirement gathering and solution proposal, designing architecture and implementing the
solution.
Title: Design and implement the Backup Solution
Role: Designing and implementing Backup solutions for the Fidelity. It involves requirement
gathering and solution proposal, designing Schedules and DR plans and implementing the
solution. The solution constitutes of Arc Serve, Bright store and Mainframe Unit.
At Wipro Spectramind Solutions (2001 to 2003):
Title: Network Management, Desktop Management and Backup Solution
Client: Spectramind (Okhla)
OS: Windows NT/2000 Server
Role: Continuous Project requirements are to design, implement & maintain the network
management and desktop solution from Computer Associates i.e. Unicenter 3.0 as the
base product and AMO, SDO, RCO are the different modules used for the desktop
management. Spectramind is the upcoming call centre with more then 1000 seats in Delhi
and in Mumbai having the redundant links of 2mbps each from primus and spectranet.
Unicenter enterprise console with RMON for traffic analysis is deployed in Delhi for the
management of internal LAN and Wan devices. Event management is configured to closely
monitor the threshold breaches of wan devices like Cisco router and layer 3 switches.
Performance management is configured to monitor the health of the critical servers like
exchange 2000 and Domain controllers.
Title: Implementation of Lan and Wan environment
Description: The project comprised of setting up networking part for over 500 nodes of Win NT
workstation and Win NT4.0 at the server end. AT&T structured cabling was used. ISDN
lines were used in the well-connected WAN setup for Storage.
Role: As Team Member configured the network setup of Spectrum, Project varied from
installing/maintaining Cisco Routers and Switches, Compaq End Servers, Bay network
switches Win NT workstation at nodes, setting up VLAN’s for Small Project Units.
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10. do performance management for all production servers in CSC internal. It will let CSC to
forecast the load on the server and do trend analysis.
At Fidelity Investment (PC Solutions Pvt.Ltd.) 2003 to 2004:
Title: Design & implement Network Management and Exchange Management
Role: Designing and implementing Network Management and Exchange Servers Implementation
and integration with UK based Exchange as Servers Management Solutions. It involves
requirement gathering and solution proposal, designing architecture and implementing the
solution.
Title: Design and implement the Backup Solution
Role: Designing and implementing Backup solutions for the Fidelity. It involves requirement
gathering and solution proposal, designing Schedules and DR plans and implementing the
solution. The solution constitutes of Arc Serve, Bright store and Mainframe Unit.
At Wipro Spectramind Solutions (2001 to 2003):
Title: Network Management, Desktop Management and Backup Solution
Client: Spectramind (Okhla)
OS: Windows NT/2000 Server
Role: Continuous Project requirements are to design, implement & maintain the network
management and desktop solution from Computer Associates i.e. Unicenter 3.0 as the
base product and AMO, SDO, RCO are the different modules used for the desktop
management. Spectramind is the upcoming call centre with more then 1000 seats in Delhi
and in Mumbai having the redundant links of 2mbps each from primus and spectranet.
Unicenter enterprise console with RMON for traffic analysis is deployed in Delhi for the
management of internal LAN and Wan devices. Event management is configured to closely
monitor the threshold breaches of wan devices like Cisco router and layer 3 switches.
Performance management is configured to monitor the health of the critical servers like
exchange 2000 and Domain controllers.
Title: Implementation of Lan and Wan environment
Description: The project comprised of setting up networking part for over 500 nodes of Win NT
workstation and Win NT4.0 at the server end. AT&T structured cabling was used. ISDN
lines were used in the well-connected WAN setup for Storage.
Role: As Team Member configured the network setup of Spectrum, Project varied from
installing/maintaining Cisco Routers and Switches, Compaq End Servers, Bay network
switches Win NT workstation at nodes, setting up VLAN’s for Small Project Units.
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