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Chaos  is the uncertainty sparked by uncharted territory,  economic recession, and  bubbles of opportunity.
“Crisis creates opportunity.” (p. 18)
“The upbeat impact of crisis is that competitors become  mediocre, and the ambitious  find ways to grow.” (p. 18)
“The pursuit of opportunity  will require you to think  differently and break the  rules that paralyze change.” (p.38)
“Making yourself  uncomfortable can lead  to important insights about  new markets.” (p. 118)
“Be cautious not to  let the failure of others  reinforce inaction.” (p.57)
“To a big company ... disruption can be used to  create strategies for survival.  To a small company, it can  influence your plan  of attack.” (p.65)
“Teams that rehearse their  reaction to the unexpected  will be more likely to  navigate through the  course of uncertainty.” (p.79)
“A company that openly  discusses imperfection is  more likely to accept the  failure that comes from  acceptable risk.” (p.95)
“When your world changes  unexpectedly ... customer  obsession can be the fastest  way to gain perspective.” (p. 116)
“One of the most difficult  barriers to customer  obsession is the belief that you already understand  your customer.” (p. 122)
“The role of a leader is  not to suggest great ideas,  but rather to create an  atmosphere that fosters  the ideas of others.” (p. 138)
“Fight as if you are  right, listen as if you  are wrong.” (p. 143)
www.ExploitingChaos.com

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Exploiting Chaos

  • 1.
  • 2. Chaos is the uncertainty sparked by uncharted territory, economic recession, and bubbles of opportunity.
  • 4. “The upbeat impact of crisis is that competitors become mediocre, and the ambitious find ways to grow.” (p. 18)
  • 5. “The pursuit of opportunity will require you to think differently and break the rules that paralyze change.” (p.38)
  • 6. “Making yourself uncomfortable can lead to important insights about new markets.” (p. 118)
  • 7. “Be cautious not to let the failure of others reinforce inaction.” (p.57)
  • 8. “To a big company ... disruption can be used to create strategies for survival. To a small company, it can influence your plan of attack.” (p.65)
  • 9. “Teams that rehearse their reaction to the unexpected will be more likely to navigate through the course of uncertainty.” (p.79)
  • 10. “A company that openly discusses imperfection is more likely to accept the failure that comes from acceptable risk.” (p.95)
  • 11. “When your world changes unexpectedly ... customer obsession can be the fastest way to gain perspective.” (p. 116)
  • 12. “One of the most difficult barriers to customer obsession is the belief that you already understand your customer.” (p. 122)
  • 13. “The role of a leader is not to suggest great ideas, but rather to create an atmosphere that fosters the ideas of others.” (p. 138)
  • 14. “Fight as if you are right, listen as if you are wrong.” (p. 143)