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Quality Basic Tools
Seven Basic QUALITY Tools




                            Aditya@poltekom.ac.id
Mind MAP of QUALITY

QPE is the TARGET parameter

SIX SIGMA is the ASSESMENT method

SEVEN TOOLS is the QUALITY tools




                                              Aditya Kurniawan
                                    POLITEKNIK KOTA MALANG
Seven BASIC tools of quality
•   Check Sheet
•   Stratification
•   Histogram
•   Pareto Charts
•   Ishikawa Diagram / Fishbone Diagram
•   Scatter Diagram
•   Control Chart


                                                    Aditya Kurniawan
                                          POLITEKNIK KOTA MALANG
Check Sheet / Tally sheet

                            Taken From QPE




                                                Aditya Kurniawan
                                      POLITEKNIK KOTA MALANG
Check sheet procedure
• Classification: A trait such as a defect or failure
  mode must be classified into a category.
• Location: The physical location of a trait is
  indicated on a picture of a part or item being
  evaluated.
• Frequency: The presence or absence of a trait or
  combination of traits is indicated. Also number of
  occurrences of a trait on a part can be indicated.
• Measurement Scale: A measurement scale is
  divided into intervals, and measurements are
  indicated by checking an appropriate interval.
                                                              Aditya Kurniawan
                                                    POLITEKNIK KOTA MALANG
Check sheet- Classification
• Classification: A trait such as a defect or
  failure mode must be classified into a category.

    Classification of defects/failure must be
               technically identified
example:
Dimension
Motor speed
Wheel clearance
                                                          Aditya Kurniawan
                                                POLITEKNIK KOTA MALANG
Check Sheet / Tally sheet




                                      Aditya Kurniawan
                            POLITEKNIK KOTA MALANG
Check sheet- Location
• Location: The physical location of a trait is
  indicated on a picture of a part or item being
  evaluated.

  Location of defects/failure must be identified

example:
Schneider manuf.Cikarang
Dripper line 2
Molding room 14 Hyundai machine ltd
                                                             Aditya Kurniawan
                                                   POLITEKNIK KOTA MALANG
Check Sheet / Tally sheet




                                      Aditya Kurniawan
                            POLITEKNIK KOTA MALANG
Check sheet- Frequency
• Frequency: The presence or absence of a trait or
  combination of traits is indicated. Also number of
  occurrences of a trait on a part can be indicated.

 Frequency of defects/failure must be identified (by a
                    check or stripe)

example:

√√√√√√
                                                             Aditya Kurniawan
                                                   POLITEKNIK KOTA MALANG
Check Sheet / Tally sheet




                                      Aditya Kurniawan
                            POLITEKNIK KOTA MALANG
Check sheet- Scale
• Measurement Scale: A measurement scale is divided into
  intervals, and measurements are indicated by checking an
  appropriate interval.

   Measurements scale of defects/failure must be identified

example:
Dimension : mm – failure tolerance

OUT > 100mm
High 60-100mm
Medium 30-59mm
Low 3 – 29mm
                                                                       Aditya Kurniawan
                                                             POLITEKNIK KOTA MALANG
Check Sheet / Tally sheet
                            ???




                                            Aditya Kurniawan
                                  POLITEKNIK KOTA MALANG
Check sheet – even A simple one works




                                             Aditya Kurniawan
                                   POLITEKNIK KOTA MALANG
Stratification
A classification order of a problem

Example :

Classification by DATE
Classification by DEFECTS
Classification by SHIFT
Classification by LOCATION




                                                Aditya Kurniawan
                                      POLITEKNIK KOTA MALANG
Stratification
A sample taken everyday SUNDAY to SATURDAY




                                                       Aditya Kurniawan
                                             POLITEKNIK KOTA MALANG
Stratification
By dates




DATES       Month 1   Month 2   Month 3
Sunday        0          0        0
Monday        10         9         8
Tuesday       13        15        14
Wednesday     10         9         7
Thursday       5         3         4
Friday         4         3         5
Saturday      0          0        0                 Aditya Kurniawan
                                          POLITEKNIK KOTA MALANG
Stratification
By location




DATES         Month 1   Month 2   Month 3
Line 1          42        44        41
Line 2          36        33        34
Line 3          54        66        56
Line 4          22        23        23
Line 5          12        11        10
Line 6          44        42        43
Line 7          34        33        31                Aditya Kurniawan
                                            POLITEKNIK KOTA MALANG
HISTOGRAM
A classification order of a problem GRAPH

Example :

Histogram by DATE
Histogram by DEFECTS
Histogram by SHIFT
Histogram by LOCATION




                                                      Aditya Kurniawan
                                            POLITEKNIK KOTA MALANG
HISTOGRAM
A classification order of a problem GRAPH

Example :

Histogram by DATE
Histogram by DEFECTS
Histogram by SHIFT
Histogram by LOCATION




                                                      Aditya Kurniawan
                                            POLITEKNIK KOTA MALANG
Make a Check sheet
• Make a check sheet design for the production of
  your previous internship (prakerin) in excel
 DATE     Month   Month   Month
 S          1       2       3




 Line 1    42      44      41




 Line 2    36      33      34




 Line 3    54      66      56




                                  Make stratification
 Line 4    22      23      23




 Line 5    12      11      10




 Line 6    44      42      43




 Line 7    34      33      31




• Make a stratification design for the production
  of your previous internship (prakerin) in excel

                                   Make histogram
• Make a histogram design for the production of
  your previous internship (prakerin) in excel
                                                                  Aditya Kurniawan
                                                        POLITEKNIK KOTA MALANG
PARETO chart
A classification order / prioritizing order


    – Pareto charts are used to identify and prioritize
      problems to be solved.
    – They are actually histograms aided by the 80/20 rule
      adapted by Joseph Juran.
         •Remember the 80/20 rule states that approximately 80% of
         the problems are created by approximately 20% of the causes.




                                                                           Aditya Kurniawan
                                                                 POLITEKNIK KOTA MALANG
PARETO chart




                         Aditya Kurniawan
               POLITEKNIK KOTA MALANG
PARETO CHART
A sample taken with 10 types of defect




                                                   Aditya Kurniawan
                                         POLITEKNIK KOTA MALANG
PARETO CHART
Monthly view table

Type of defects       Month 1   Month 2   Month 3

Supply part rusted      22        29        21

Misaligned weld          2         4         3

Improper test            4         5         2

Wrong part               2

Void in casting                    2         4

Film on part             4         4         4

Incorrect dimension     10         9        10

Adhesive failure                   2         2
                                                           Aditya Kurniawan
                                                 POLITEKNIK KOTA MALANG
PARETO CHART
Monthly view chart
                     Month 1
          25

          20

           15

          10

            5
                               Month 1
           0




                                            Aditya Kurniawan
                                  POLITEKNIK KOTA MALANG
Ishikawa diagram / fishbone
A brainstorming of cause and effect


Created by defining some general casualties

Example :

MAN
ENVIRONMENT
MACHINE
METHOD




                                                        Aditya Kurniawan
                                              POLITEKNIK KOTA MALANG
Ishikawa diagram / fishbone
A brainstorming of cause and effect


And by defining some SUB general casualties

Example :

MAN
-skills
-experience
-pride




                                                        Aditya Kurniawan
                                              POLITEKNIK KOTA MALANG
Ishikawa diagram / fishbone
A brainstorming of cause and effect


And even by defining some MORE minor SUB general casualties

Example :

MAN
-skills
  - training
  - educational background
-experience
-pride


                                                                        Aditya Kurniawan
                                                              POLITEKNIK KOTA MALANG
Ishikawa diagram / fishbone
A brainstorming of cause and effect


And one effect

Example :

Supply part rusted
Misaligned weld
Improper test
Wrong part
Void in casting
Film on part
Incorrect dimension
Adhesive failure
                                                Aditya Kurniawan
                                      POLITEKNIK KOTA MALANG
Ishikawa diagram / fishbone
A brainstorming of cause and effect




                                                Aditya Kurniawan
                                      POLITEKNIK KOTA MALANG
Scatter Diagram
A diagram showing relationship between independent X and dependent Y
variables


   – Opt one casualty as independent variable X
      (from the control variable casualties)
   – Opt one effect as dependent variable Y
      (from the dependent variable effect)




                                                                          Aditya Kurniawan
                                                                POLITEKNIK KOTA MALANG
Ishikawa diagram / fishbone
EXAMPLE of picking x variable




                                          Aditya Kurniawan
                                POLITEKNIK KOTA MALANG
Scatter Diagram
A diagram showing relationship between independent X and dependent Y
variables


   – Opt one casualty as independent variable X
      (from the Communication branch) =>
      (lack of information) =>
      (Add new information item)




                                                                          Aditya Kurniawan
                                                                POLITEKNIK KOTA MALANG
Scatter Diagram
A diagram showing relationship between independent X and dependent Y
variables


   – Opt one casualty as independent variable X

   Adding quantities of information (confirmation) from 1 to 6

   1.   Telephone number
   2.   Mobile phone number
   3.   Email address
   4.   Secondary address
   5.   Office address
   6.   Mail box address
                                                                          Aditya Kurniawan
                                                                POLITEKNIK KOTA MALANG
Ishikawa diagram / fishbone
EXAMPLE of picking x variable




                                          Aditya Kurniawan
                                POLITEKNIK KOTA MALANG
Scatter Diagram
A diagram showing relationship between independent X and dependent Y
variables


   – Opt one casualty as independent variable Y
      (Incorrect delivery)




                                                                          Aditya Kurniawan
                                                                POLITEKNIK KOTA MALANG
Scatter Diagram
A diagram showing relationship between independent X and dependent Y
variables


   – Opt one casualty as independent variable Y

    The quantity of incorrect delivery in 1 month / in 1000 order




                                                                          Aditya Kurniawan
                                                                POLITEKNIK KOTA MALANG
Ishikawa diagram / fishbone
EXAMPLE of picking x variable




                                          Aditya Kurniawan
                                POLITEKNIK KOTA MALANG
Scatter Diagram
Showing degree of correlation and dependency




                                               Trivarian Pearson Analysis


Bivarian Pearson Analysis
                                                                              Aditya Kurniawan
                                                                    POLITEKNIK KOTA MALANG
Bivarian Scatter Diagram Analysis
Pearson product-moment correlation coefficient (PPMCC)




                               Axes variable Y Dependent
                               Axes variable X Independent / test variable



                                                                          Aditya Kurniawan
                                                                POLITEKNIK KOTA MALANG
Trivarian Scatter Diagram Analysis
Pearson product-moment correlation coefficient (PPMCC)
Single control variable




                             Axes variable Z Dependent


                             Axes variable X Independent / test variable




                             Axes variable Y Dependent
                                                                          Aditya Kurniawan
                                                                POLITEKNIK KOTA MALANG
Trivarian Scatter Diagram Analysis
Pearson product-moment correlation coefficient (PPMCC)
Double control variable




                             Axes variable Z Dependent

                             Axes variable X Independent / test variable




                             Axes variable Y Independent / test variable
                                                                          Aditya Kurniawan
                                                                POLITEKNIK KOTA MALANG
Scatter Diagram
Correlation table PEARSON COEFFICIENT




          Correlation      Negative       Positive
             None         −0.09 to 0.0   0.0 to 0.09
             Small        −0.3 to −0.1   0.1 to 0.3
           Medium         −0.5 to −0.3   0.3 to 0.5
             Large        −1.0 to −0.5   0.5 to 1.0

                                                                 Aditya Kurniawan
                                                       POLITEKNIK KOTA MALANG
Scatter Diagram
Correlation test
       X=X

       2     3     4   3   2   3   4   5   4   3
       4     5     6   5   6   5   4   3   4   6
       7     8     6   7   6   5   6   7   5   6
       7     8     6   5   4   5   6   7   8   6
       7     6     7   8   6   5   6   7   8   5
       4     3     3   3   2   3   5   5   3   2
       3     4     3   2   3   4   5   3   2   3
       3     4     2   4   5   5   4   3   4   3

                                                             Aditya Kurniawan
                                                   POLITEKNIK KOTA MALANG
Scatter Diagram
Correlation test
       X=X

       4     3     4   3   4   4   4   4   3   4
       3     4     3   4   3   5   5   5   5   5
       4     4     5   6   6   7   6   5   7   6
       5     6     5   4   5   6   7   6   5   4
       6     5     4   5   6   5   4   5   6   4
       6     5     4   5   6   5   4   5   6   5
       4     4     5   4   6   6   6   5   6   7
       5     6     7   7   7   6   6   7   6   5

                                                             Aditya Kurniawan
                                                   POLITEKNIK KOTA MALANG
Scatter Diagram
Correlation test
       X=X

       2     3     3    3    4    4    5    5    6    6
       7     7     8    9    8    9    7    8    9    10
       11    12    11   3    3    4    5    5    6    5
       6     7     6    7    6    7    8    7    8    7
       8     9     8    9    8    9    10   10   11   11
       12    12    12   13   14   14   14   12   11   9
       8     9     8    7    8    9    8    7    6    7
       8     9     10   11   11   12   13   11   12   13

                                                                     Aditya Kurniawan
                                                           POLITEKNIK KOTA MALANG

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Quality management 3

  • 1. Quality Basic Tools Seven Basic QUALITY Tools Aditya@poltekom.ac.id
  • 2. Mind MAP of QUALITY QPE is the TARGET parameter SIX SIGMA is the ASSESMENT method SEVEN TOOLS is the QUALITY tools Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 3. Seven BASIC tools of quality • Check Sheet • Stratification • Histogram • Pareto Charts • Ishikawa Diagram / Fishbone Diagram • Scatter Diagram • Control Chart Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 4. Check Sheet / Tally sheet Taken From QPE Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 5. Check sheet procedure • Classification: A trait such as a defect or failure mode must be classified into a category. • Location: The physical location of a trait is indicated on a picture of a part or item being evaluated. • Frequency: The presence or absence of a trait or combination of traits is indicated. Also number of occurrences of a trait on a part can be indicated. • Measurement Scale: A measurement scale is divided into intervals, and measurements are indicated by checking an appropriate interval. Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 6. Check sheet- Classification • Classification: A trait such as a defect or failure mode must be classified into a category. Classification of defects/failure must be technically identified example: Dimension Motor speed Wheel clearance Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 7. Check Sheet / Tally sheet Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 8. Check sheet- Location • Location: The physical location of a trait is indicated on a picture of a part or item being evaluated. Location of defects/failure must be identified example: Schneider manuf.Cikarang Dripper line 2 Molding room 14 Hyundai machine ltd Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 9. Check Sheet / Tally sheet Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 10. Check sheet- Frequency • Frequency: The presence or absence of a trait or combination of traits is indicated. Also number of occurrences of a trait on a part can be indicated. Frequency of defects/failure must be identified (by a check or stripe) example: √√√√√√ Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 11. Check Sheet / Tally sheet Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 12. Check sheet- Scale • Measurement Scale: A measurement scale is divided into intervals, and measurements are indicated by checking an appropriate interval. Measurements scale of defects/failure must be identified example: Dimension : mm – failure tolerance OUT > 100mm High 60-100mm Medium 30-59mm Low 3 – 29mm Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 13. Check Sheet / Tally sheet ??? Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 14. Check sheet – even A simple one works Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 15. Stratification A classification order of a problem Example : Classification by DATE Classification by DEFECTS Classification by SHIFT Classification by LOCATION Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 16. Stratification A sample taken everyday SUNDAY to SATURDAY Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 17. Stratification By dates DATES Month 1 Month 2 Month 3 Sunday 0 0 0 Monday 10 9 8 Tuesday 13 15 14 Wednesday 10 9 7 Thursday 5 3 4 Friday 4 3 5 Saturday 0 0 0 Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 18. Stratification By location DATES Month 1 Month 2 Month 3 Line 1 42 44 41 Line 2 36 33 34 Line 3 54 66 56 Line 4 22 23 23 Line 5 12 11 10 Line 6 44 42 43 Line 7 34 33 31 Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 19. HISTOGRAM A classification order of a problem GRAPH Example : Histogram by DATE Histogram by DEFECTS Histogram by SHIFT Histogram by LOCATION Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 20. HISTOGRAM A classification order of a problem GRAPH Example : Histogram by DATE Histogram by DEFECTS Histogram by SHIFT Histogram by LOCATION Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 21. Make a Check sheet • Make a check sheet design for the production of your previous internship (prakerin) in excel DATE Month Month Month S 1 2 3 Line 1 42 44 41 Line 2 36 33 34 Line 3 54 66 56 Make stratification Line 4 22 23 23 Line 5 12 11 10 Line 6 44 42 43 Line 7 34 33 31 • Make a stratification design for the production of your previous internship (prakerin) in excel Make histogram • Make a histogram design for the production of your previous internship (prakerin) in excel Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 22. PARETO chart A classification order / prioritizing order – Pareto charts are used to identify and prioritize problems to be solved. – They are actually histograms aided by the 80/20 rule adapted by Joseph Juran. •Remember the 80/20 rule states that approximately 80% of the problems are created by approximately 20% of the causes. Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 23. PARETO chart Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 24. PARETO CHART A sample taken with 10 types of defect Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 25. PARETO CHART Monthly view table Type of defects Month 1 Month 2 Month 3 Supply part rusted 22 29 21 Misaligned weld 2 4 3 Improper test 4 5 2 Wrong part 2 Void in casting 2 4 Film on part 4 4 4 Incorrect dimension 10 9 10 Adhesive failure 2 2 Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 26. PARETO CHART Monthly view chart Month 1 25 20 15 10 5 Month 1 0 Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 27. Ishikawa diagram / fishbone A brainstorming of cause and effect Created by defining some general casualties Example : MAN ENVIRONMENT MACHINE METHOD Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 28. Ishikawa diagram / fishbone A brainstorming of cause and effect And by defining some SUB general casualties Example : MAN -skills -experience -pride Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 29. Ishikawa diagram / fishbone A brainstorming of cause and effect And even by defining some MORE minor SUB general casualties Example : MAN -skills - training - educational background -experience -pride Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 30. Ishikawa diagram / fishbone A brainstorming of cause and effect And one effect Example : Supply part rusted Misaligned weld Improper test Wrong part Void in casting Film on part Incorrect dimension Adhesive failure Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 31. Ishikawa diagram / fishbone A brainstorming of cause and effect Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 32. Scatter Diagram A diagram showing relationship between independent X and dependent Y variables – Opt one casualty as independent variable X (from the control variable casualties) – Opt one effect as dependent variable Y (from the dependent variable effect) Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 33. Ishikawa diagram / fishbone EXAMPLE of picking x variable Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 34. Scatter Diagram A diagram showing relationship between independent X and dependent Y variables – Opt one casualty as independent variable X (from the Communication branch) => (lack of information) => (Add new information item) Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 35. Scatter Diagram A diagram showing relationship between independent X and dependent Y variables – Opt one casualty as independent variable X Adding quantities of information (confirmation) from 1 to 6 1. Telephone number 2. Mobile phone number 3. Email address 4. Secondary address 5. Office address 6. Mail box address Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 36. Ishikawa diagram / fishbone EXAMPLE of picking x variable Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 37. Scatter Diagram A diagram showing relationship between independent X and dependent Y variables – Opt one casualty as independent variable Y (Incorrect delivery) Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 38. Scatter Diagram A diagram showing relationship between independent X and dependent Y variables – Opt one casualty as independent variable Y The quantity of incorrect delivery in 1 month / in 1000 order Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 39. Ishikawa diagram / fishbone EXAMPLE of picking x variable Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 40. Scatter Diagram Showing degree of correlation and dependency Trivarian Pearson Analysis Bivarian Pearson Analysis Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 41. Bivarian Scatter Diagram Analysis Pearson product-moment correlation coefficient (PPMCC) Axes variable Y Dependent Axes variable X Independent / test variable Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 42. Trivarian Scatter Diagram Analysis Pearson product-moment correlation coefficient (PPMCC) Single control variable Axes variable Z Dependent Axes variable X Independent / test variable Axes variable Y Dependent Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 43. Trivarian Scatter Diagram Analysis Pearson product-moment correlation coefficient (PPMCC) Double control variable Axes variable Z Dependent Axes variable X Independent / test variable Axes variable Y Independent / test variable Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 44. Scatter Diagram Correlation table PEARSON COEFFICIENT Correlation Negative Positive None −0.09 to 0.0 0.0 to 0.09 Small −0.3 to −0.1 0.1 to 0.3 Medium −0.5 to −0.3 0.3 to 0.5 Large −1.0 to −0.5 0.5 to 1.0 Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 45. Scatter Diagram Correlation test X=X 2 3 4 3 2 3 4 5 4 3 4 5 6 5 6 5 4 3 4 6 7 8 6 7 6 5 6 7 5 6 7 8 6 5 4 5 6 7 8 6 7 6 7 8 6 5 6 7 8 5 4 3 3 3 2 3 5 5 3 2 3 4 3 2 3 4 5 3 2 3 3 4 2 4 5 5 4 3 4 3 Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 46. Scatter Diagram Correlation test X=X 4 3 4 3 4 4 4 4 3 4 3 4 3 4 3 5 5 5 5 5 4 4 5 6 6 7 6 5 7 6 5 6 5 4 5 6 7 6 5 4 6 5 4 5 6 5 4 5 6 4 6 5 4 5 6 5 4 5 6 5 4 4 5 4 6 6 6 5 6 7 5 6 7 7 7 6 6 7 6 5 Aditya Kurniawan POLITEKNIK KOTA MALANG
  • 47. Scatter Diagram Correlation test X=X 2 3 3 3 4 4 5 5 6 6 7 7 8 9 8 9 7 8 9 10 11 12 11 3 3 4 5 5 6 5 6 7 6 7 6 7 8 7 8 7 8 9 8 9 8 9 10 10 11 11 12 12 12 13 14 14 14 12 11 9 8 9 8 7 8 9 8 7 6 7 8 9 10 11 11 12 13 11 12 13 Aditya Kurniawan POLITEKNIK KOTA MALANG