Twitter Guide Explains How Businesses Can Use Microblogging to Raise Awareness and Offer Customer Service

Robin Goel May 1st, 2009 www.omlogic.com

What is Twitter ? www.omlogic.com ,[object Object],[object Object]

Our communication tools are shrinking… www.omlogic.com Big Tome Big Tome pdf My blog Welcome to Microblogging Revolution

Why do people use Twitter ? www.omlogic.com t keeps you connected with: i keeps you connected with : g Tome ,[object Object],[object Object],[object Object],[object Object]

www.omlogic.com How do businesses use Twitter ?

www.omlogic.com Twitter helps businesses: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

www.omlogic.com Businesses should NOT: ,[object Object],[object Object],[object Object],[object Object]

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www.omlogic.com Business Example: Zappos ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

www.omlogic.com Twitter Terminology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

www.omlogic.com 1. Twitterfeed ,[object Object],[object Object],[object Object],2. Twiddeo - Update your Twitter via videos instead of words. - Upload your video and a short description about it.

www.omlogic.com 3. Twit Wall - Got frustrated with 140 limited characters. - Login with your existing Twitter account. - Now you can write Tweets that are over 140 characters. 4. Twhirl - A Messenger- like software, free to download and install. - Post Tweets like sending messages using instant messenger software. - Also see Tweets from those whom you're following on Tweeter.

www.omlogic.com 5. Group Tweet - Allows you to set up a Twitter group, get your friends, customers etc. - Broadcast your Tweets visible to your group members only. 6. Twellow - A Yellow Pages like service for Twitter. - A Search engine for Twitter. - one is able to add other social links like Facebook, Linkedin, Digg etc, which they belong to.

www.omlogic.com 7. Twitscoop - Find the hottest topic people are tweeting right now. - Allows allow you to either enter a keyword or a person's Twitter name to track a conversation, topic or conference. - Results refreshes every 20 seconds. 8. Twitterless - Tells you who stops following you and graphs your follower history overtime. - See all of your followers or friends on one page. Filter them by keywords in their description. - See where your followers are in the world on a Google map and find out where your follower base is strongest.

www.omlogic.com 9. Mr.Tweet - Get relevant followers by recommending you to them. - Discover great people relevant to your current needs. - Improve your Twitter usage via useful statistics. 10. Tweet Deck - Personal browser for staying in touch with happening around the world. - Update Facebook and follow your Facebook friends. - Columns to create personal dashboard.

Victor Keegan, The Guardian www.omlogic.com “ Those who criticise use of Twitter at work haven't seen the tectonic plates moving… … social networks such as these are the way businesses will be run in the future…”

www.omlogic.com How often do you tweet….? Join me at:

Twitter Guide Explains How Businesses Can Use Microblogging to Raise Awareness and Offer Customer Service

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Twitter Guide Explains How Businesses Can Use Microblogging to Raise Awareness and Offer Customer Service