1. BRENDA L. ZINNECKER
Phone: 402-797-8106
Alt Phone: 402-310-2076
jandbzinnr@aol.com
Objective
Manager with 20 years of experience managing up to 30 employees looking to continue my career
with a company that will utilize my management, supervision, and administrative skills to benefit
mutual growth and success.
Professional Skills
 Knowledge of business and management principles involved in strategic planning, resource
allocation, human resources modeling, leadership technique, and coordination of people and
resources.
 Monitor/Assess performance of employees to make improvements or take corrective action.
 Motivate, develop, and direct employees as they work to align the best employees for the job.
 Identify the developmental needs of employees to coach, mentor, or otherwise help employees
to improve their knowledge or skills.
 Time management of self and employees.
 Computer - Microsoft Word
Achievements
 Number 1 in sales in District and #2 in Region in October 2013 for Friends and Family Event at
Christopher and Banks.
 Consistently held Average Dollar Sale and Units Per Transaction Key Performance Indicators
above District and Company performance at Christopher and Banks.
Employment History
Store Manager
06/2013 - 01/2015 Christopher and Banks Lincoln, NE
 Trained, developed and coached associates to improve performance in customer service,
communication, and company policy.
 Recruited and selected qualified candidates to maintain staffing requirements.
 Controlled payroll and expense.
 Created positive experiences for both customers and associates.
 Achieved sales goals.
 Ensured store and associates complied with company standards for all visual and operational
policies and procedures.

2. Department Manager
01/2013 - 06/2013 Von Maur Lincoln, NE
 Provided exceptional customer service to ensure positive shopping experience for the
customer.
 Created customer loyalty through Customer Follow-up Book maintenance.
 Followed company standards and procedures.
 Created visually appealing department through displays and merchandising.
 Trained, developed and coached associates to improve performance in customer service,
individual sales, communication, and company policy.
 Achieved sales goals.
 Ensured department complied with company standards for all operational policies and
procedures.
Home Consultant/Full Time Sales
04/2012 - 01/2013 Lincoln Mattress & Furniture Lincoln, NE
 Exhibited excellent customer service skills that ensured positive shopping experience for the
customer.
 Performed home visits for customers to gain knowledge of customers furniture needs and
measure living space for accurate space requirements of furniture.
 Created floor plans after measuring room space to give customers choices of furniture
options appropriate for their needs.
Area Supervisor
10/2009 - 04/2012 Kohls Department Store Lincoln, NE
 Area Supervisor, 10/2009-04/2012, Visual Merchandiser, 8/2008-10/2009,
 Trained, developed, and coached associates to improve performance in customer service,
communication, and company policy.
 Created positive experiences for both customers and associates.
 Ensured departments complied with company standards for all operational policies and
procedures.
 Resolved customer service issues.
 Implemented all aspects of merchandise and visual presentation in accordance with
corporate directives.
 Assisted Store Management in maintaining fixture/graphic disciplines, signing, and
merchandising directives throughout the store.
 Participated in New Store openings and renovations throughout the Company.
Education and Training
Bachelor of Science Degree from the University of Nebraska – Lincoln with emphasis in Textiles,
Clothing, and Design