1. Bret L. Simmons, Ph.D.www.bretlsimmons.com Empowering Work Relationships Arvato Digital Services

2. In the next hour… Empowerment: the evidence Work relationships: REALity check Applications Questions

3. What is empowerment? Why does it matter?

4. Empowerment The ability to make decisions and take action

5. Empowerment: Outcomes Attitudes Satisfaction Commitment Behaviors Performance Innovation Citizenship

6. Empowerment

7. Empowerment: Antecedents Work environment Person

8. Empowerment:Positive Leadership Trust Authenticity Support

9. Empowerment:Managerial Practices Training Recognition Participatory decision making

10. Empowerment:Support Information sharing Access to resources Fairness

11. Empowerment:Work Characteristics Interesting work Variety of tasks

12. Empowerment:Personality Locus of control Self-efficacy Self-esteem Emotional stability

13. Application #1 - Empowerment Do you want to be more empowered? List three things you can do in the next 30 days to improve your ability make decisions and take action.

14. What do you know about good work relationships?

15. R.E.A.L. Work Relationships

16. REAL Relationships Interdependent partnerships Autonomy Support Challenge Promises

17. Responsibility Foundation of interdependence Unless and until you assume full responsibility for yourself, you force others to assume responsibility for you Performance Master your current job Continuously improve how that job is done Caring

18. Expectations Framework of interdependence Know what’s expected of you Share your expectations of others with them Make this a team activity Promise to deliver

19. Accountability Binding strength of interdependence Two principles Always starts with you: performance, caring, expectations, encourage and enable others When you look at others, look for solutions rather than blame Don’t look the other way when it matters

20. Learning Fulfillment of interdependence Core performance technology If you stop learning and growing, you will increasingly become either a burden or a stranger to others at work

21. Application #2 – REAL Relationship Who is the most interdependent person you know at work? How does this person’s interdependence affect others at work? Are you dependent, independent, or interdependent in your work relationships? How does your style of relating affect others at work? Are you really learning and growing at work? Name one thing you are doing better now than 3 months ago.

22. Questions?

23. Bret L. Simmons, Ph.D.www.bretlsimmons.com Empowering Work Relationships Arvato Digital Services