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The decade ahead:
                      Trends that will
                Consumer and Shopper Insights
                February 2011



                      shape the consumer
                      goods industry
                The decade ahead: Trends that will
                shape the consumer goods industry




By Ishan Chatterjee, Jörn Küpper, Christian Mariager, Patrick Moore and Steve Reis



The consumer-packaged-goods (CPG)                In this article, we profile an analytical          markets. But leading CPG players have not
industry’s growth over the past quarter          approach, developed by McKinsey’s CPG              simply followed economic and demographic
century has been nothing short of                practice, that allows executives to filter         trends: they have actively anticipated them
exhilarating. CPG companies have                 the myriad potential future trends to              in their strategies and investment choices.
launched innovative products to meet             anticipate the few that could truly affect their
an ever-growing array of human needs             company’s competitive advantage. We then           To start, the industry has been relentless
and desires. They have expanded rapidly          apply the approach to the CPG industry in          about new-product innovation. In the US
into the burgeoning consumer markets             aggregate, underlining the forces most likely      grocery channel, for example, the number
of the developing world. And to make this        to move the needle on value creation over the      of SKUs has grown by 50 percent in just
                                                 coming decade and pointing to the strategic        the past seven years.1 Constant innovation,
breakneck growth possible and profitable,
                                                 questions that CPG companies must answer           along with a knack for passing on input-cost
they have aggressively built global scale
                                                 if they are to profit from these forces.
along every part of the value chain. These                                                          increases, has allowed the industry to boost
strategies, along with increased margins                                                            its margins significantly.
and weighting of portfolios toward fast-         The strategic choices behind the
growing categories, have delivered stellar       industry’s success                                 Further, CPG companies have expanded
shareholder returns.                                                                                rapidly beyond their traditional Western
                                                 Before assessing the trends of the future,         bases. Emerging markets have contributed
                                                 it is worth asking what has driven the
But the past is no guide to the future. Over                                                        more than half the global revenue of the
                                                 industry’s extraordinary performance in
the coming decade, upheavals in global                                                              Coca-Cola Company since 2006, and
                                                 recent decades. US-listed CPG companies,
consumer and supply markets are likely to                                                           almost half of PepsiCo’s 2009 revenue was
                                                 for example, have increased total returns
produce as many losers as winners among                                                             generated outside of the United States.
                                                 to shareholders (TRS) by an annual
CPG companies. For example, Asia will                                                               At the same time, CPG companies have
                                                 average of 10 percent over the past 25 years,
overtake the West as the main consumer                                                              aggressively shaped their portfolios to
                                                 outperforming not only the broader S&P
market, and it will demand new levels of         500 index but also high-growth industries          increase the proportion of the fastest-
value and innovation from CPG players.           such as information technology, energy, and        growing and most profitable categories,
Rising Internet penetration could upend          telecom (Exhibit 1).                               creating considerable “momentum
traditional sales models. Globalized trading                                                        growth.” Witness Nestlé’s recent
and natural-resource shortages could             To be sure, this growth has taken place            acquisitions in high-growth food categories
combine to usher in a new age of supply          on the back of steadily rising incomes             such as baby food (Gerber), pet food
chain volatility.                                and population, particularly in emerging           (Purina), and frozen pizza (from Kraft).



1	 Food Marketing Institute, The Food Retailing Industry Speaks 2010
The decade ahead:
                                Trends that will shape the consumer goods industry




To make this expansion possible—and               Exhibit 1
profitable—CPG players have invested
                                 Exhibit 1        Since 1985, the CPG industry has significantly outperformed the S&P 500
heavily in building global scale along
every part of the value chain, including
R&D, marketing and sales, procurement,                                                                Compound annual growth rate
manufacturing, and distribution.                    Weighted average CPG total return to shareholders (CAGR)
                                                    (TRS) index vs S&P 500 TRS index1                 %
Unilever’s ice-cream business is a salient          1985 = 100%, adjusted for inflation               1985–2009
example: it has rolled up its fragmented             1,000
brands under the “heart” umbrella brand,
                                                                                                       CPG           10.0
established a single global ice-cream
                                                       800
headquarters in Italy, and consolidated                                                                S&P 500        8.6
manufacturing in 16 plants worldwide. ahead:
                                 The decade
                                                       600 consumer goods industry
                                 Trends that will shape the
Even over the tumultuous last three years,
CPG companies have performed well,
                                                       400
thanks in large part to their diversified
exposure to faster-growing emerging
                                                       200
markets and their longer-term pursuit of
scale and efficiency.
                                                         0
                                                           1985          1990           1995          2000           2005          2009
Have the rules of the
gamechanged? A framework to                     1 US-listed companies with real revenue (2003 currency) of more than $1 billion in any of the past 25 years

analyze future trends                           Source: Corporate performance analysis tool (CPAT); McKinsey analysis



“The only constant is change,” in the
                                               Exhibit 2the industry has been relentless about new-product innovation. In the
                                               To start,
words of the ancient Greek philosopher
Heraclitus. The upheavals in global            US grocery channel, for example, the number of SKUs has grown by 50 percent in
                               Exhibit 2        Trends that could influence performance over the next decade
                                               just the past seven years.1 Constant innovation, along with a knack for passing on
consumer, retail, and supply markets
                                               input-cost increases, has allowed the industry to boost its margins significantly.
over the coming decade threaten to wreak                                                          A billion new consumers
havoc on established business models            Further, CPG companies have expanded‘going green’
                                                                               Consumers rapidly beyond their traditional Western
and marketing approaches—and promise                                           Shifting demographics
                                                bases. Emerging markets have contributed more than half the global revenue of
                                                                 Demand
huge rewards for those best able to                                            Rise of digital consumers
                                                the Coca-Cola Company since 2006, and almost half of PepsiCo’s 2009 revenue
                                                                 trends
                                                                               Health and wellness concerns
anticipate new opportunities.                   was generated outside of the United States.and concentration of trade companies
                                                                               Modernization At the same time, CPG            CPG
                                                have aggressively shaped their portfolios to increase the proportion of the fastest-
                                                                               Rise of the value segment                 performance
How should CPG companies go about               growing and most profitable categories, creating considerable “momentum
analyzing these forces and prioritizing         growth.” Witness Nestlé’s recent acquisitions in high-growth food categories
those with the greatest likely impact           such as baby foodExternal pet Rising (Purina), and frozen pizza (from Kraft).
                                                                  (Gerber),    food trade protectionism
on their own competitive advantage?                                         factors               Changing tax regimes
McKinsey has developed an analytical            To make this expansion possible—and profitable—CPG players have invested
methodology to help executives provide          heavily in building global scale along every part of the value chain, including
fact-based answers to these questions.          R&D, marketing and sales, procurement, manufacturing, and distribution.
                                                Unilever’s ice-cream business is a salient example: it has rolled up its fragmented
Here we provide a snapshot of the               brands under the “heart” umbrella brand, established a single global ice-cream
                                                                  Supply         Increasingly volatile input costs
                                                headquarters in Italy, and consolidated manufacturing in 16 plants worldwide.
methodology, filtering an array of global                         trends         Labor shortages in emerging
                                                Even over the tumultuous last three years, CPG companies have performed
trends to prioritize the few that will                                           markets
                                                well, thanks in large part to their diversified exposure to faster-growing
have the greatest impact on the profits
                                                emerging markets and their longer-term pursuit of scale and efficiency.
of the CPG industry in aggregate over
the coming decade. For an individual
company or a particular category, a             In our industry-wide analysis, we considered 11 global trends (Exhibit 2)
tailored version of this filtering exercise     across the demand side (for example, the rise of the value-orientated consumer
                                                               1 Food Marketing Institute, The Food Retailing Industry Speaks 2010
                                                segment), the supply side (say, increasingly volatile input costs), and the external
would yield distinct results.
                                                environment (for instance, rising trade protectionism). While not exhaustive,
                                                this list includes the principal forces likely to affect the CPG industry as a whole.
                                                An analysis tailored for a particular company would include specific regional
ƒ The rise of the digital consumer
                                                             ƒ The shift to value
                                                             ƒ The impact of demographic shifts, including aging,
                                                               on consumption patterns
                                                             ƒ Increasingly volatile input costs, driven by natural-resource
                                                               shortages and the emergence of fewer, bigger suppliers

                                                  This is not to say that the other trends won’t matter in the decade ahead.
                                                  For example, green consumerism could combine with regulation to prompt
                                                  CPG companies to reduce their impact on the waste stream by greatly reducing
                                                  packaging. But in shaping strategy, companies need a fact-based way to rank and
                                                  quantify trends for their likely impact on profits. By this measure, our analysis
                                                  suggests that green trends and other headline-grabbers such as health and wellness
                                                  will have less impact on global CPG value creation than the five major trends above.

In our industry-wide analysis, we                 Exhibit 3
considered 11 global trends (Exhibit 2)                                                                                                                                    Focus of more than 5 of top 10 CPG companies

across the demand side (for example, the3
                                   Exhibit        Our analysis identified 5 key forces                                                                                     Focus of 1-5 of the top 10 CPG companies
                                                                                                                                                                           Not mentioned by any of the top 10 CPG companies
rise of the value-orientated consumer
segment), the supply side (say, increasingly                                         High
                                                                                                                                                 Group 1 – Factor that
                                                                                                                                                                                        Billion new consumers
                                                                                                                                        everyone is talking about, but
volatile input costs), and the external                                                                                                  companies need to approach
                                                                                                                                         it in a more nuanced manner
environment (for instance, rising trade                                                                                                                                      Group 2 – Factors
                                                                                                                                                                             that a few companies
protectionism). While not exhaustive,                                                                                Increased trade
                                                                                                                                                                             are talking about, but
                                                                                                                                                                             are likely to be
this list includes the principal forces likely                                                                       protectionism2                                          important

to affect the CPG industry as a whole. An                                                                                                        Rise of the                    Shifting
                                                                                                                                                                                                      Group 3 –
                                                                                                                                                                                                      Factors that
                                                              Impact on profits1




                                                                                                                                                 digital consumer               demographics          no one is
analysis tailored for a particular company                                                        Changing tax regimes2       Health and                                                              talking
                                                                                                                              wellness                                                                about, but
would include specific regional or sector                                          Medium
                                                                                                                                                        Rise of the value segment
                                                                                                                                                                                                      should be on
                                                                                                                                   Consumers                    Increasingly volatile                 the
trends, such as food-industry regulations                                                                                          going green                  input costs                           industry’s
                                                                                                                                                                                                      radar
to prevent obesity.                                                                                                                    Modernization and
                                                                                                                                       concentration of trade


Our next step was to prioritize these
11 trends. First we sized each trend
according to its likely impact on CPG                                                                                             Labor shortages in
companies’ gross profits.2 Then we                                                                                                emerging markets
                                                                                     Low
evaluated the likelihood of the occurrence                                                  Low                                                  Medium                                                          High
of each trend—gauging the momentum                                                                                                     Probability of occurrence
behind it, its resilience to external shocks,     1 Classification guide: high = profit at stake >$300 billion; medium = profit at stake between $100 billion and $300 billion; low = profit at
                                                    stake <$100 billion
and the degree to which analysts and              2 Please note that these factors have not been sized due to the number of variables involved; these are estimates of likely impact
stakeholders are aligned on it. Finally,          Source: McKinsey analysis

we assessed the importance attributed
to each trend by CPG companies in their           green consumerism could combine with                                                       creation potential that each of these trends
public communications.                            regulation to prompt CPG companies to                                                      offers? Let us consider each trend in turn.
                                                  reduce their impact on the waste stream
Through this filtering process, we                by greatly reducing packaging. But in                                                      A billion new consumers in
identified five trends that are both highly       shaping strategy, companies need a fact-                                                   emerging markets
probable and likely to have large impact on       based way to rank and quantify trends
industry profits (Exhibit 3):                                                                                                                This decade marks the tipping point
                                                  for their likely impact on profits. By this
                                                                                                                                             in a fundamental long-term economic
                                                  measure, our analysis suggests that green
ƒƒ 	 A billion new middle-class consumers                                                                                                    rebalancing. In the coming years, the
                                                  trends and other headline-grabbers
     in emerging markets                                                                                                                     growth of emerging markets will continue
                                                  such as health and wellness will have
                                                                                                                                             to outstrip that of the developed world
ƒƒ 	 The rise of the digital consumer             less impact on global CPG value creation
                                                                                                                                             by a wide margin. While the emerging
                                                  than the five major trends above.
ƒƒ 	 The shift to value                                                                                                                      countries in Asia—most notably China,
                                                                                                                                             India, and Indonesia—already had a
ƒƒ 	 The impact of demographic shifts,
     including aging, on consumption              Five forces that will shape the                                                            significant share of global growth (18
                                                                                                                                             percent) throughout the last decade, this
     patterns                                     industry’s future
                                                                                                                                             growth share is expected to increase to
ƒƒ 	 Increasingly volatile input costs,           How, then, will each of these five trends                                                  nearly 30 percent in the next decade. As a
     driven by natural-resource shortages         shape the industry’s fortunes over the                                                     result, the global middle class will expand
     and the emergence of fewer, bigger           next decade? And what are the strategic                                                    dramatically: by 2020, there are expected
     suppliers                                    questions that CPG companies must                                                          to be more than 1 billion new consumers
This is not to say that the other trends won’t    answer if they are to unlock the value-                                                    spending between $10 and $100 per day3
matter in the decade ahead. For example,                                                                                                     (Exhibit 4).



2	 For the sake of this analysis, we assumed that currencies will maintain their current relative valuations through 2020.
3	 Organisation for Economic Co-operation and Development (OECD) Development Centre,
   The Emerging Middle Class in Developing Countries, January 2010
A billion new consumers in emerging markets
                                                             This decade marks the tipping point in a fundamental long-term economic
                                                             rebalancing. In the coming years, the growth of emerging markets
                                                             will continue to outstrip that of the developed world by a wide margin.
                                                             While the emerging countries in Asia—most notably China, India, and
                                                             Indonesia—already had a significant share of global growth (18 percent)
                                                             throughout the last decade, this growth share is expected to increase to
                                                             nearly 30 percent in the next decade. As a result, the global middle class will
                                                             expand dramatically: by 2020, there are expected to be more than 1 billion
                                                             new consumers spending between $10 and $100 per day3 (Exhibit 4).

Nearly everyone agrees on the importance                     Exhibit 4
of this trend, but understanding these
                                Exhibit 4                     The global middle class will add more than 1 billion people by 2020
new consumers and meeting their needs
will be no simple matter for CPG players.                                                                                                    More than 85 percent of middle
                                                                                                                                             class growth expected from Asia-
Those who get it right stand to earn                                                                                                         Pacific region through 2020
                                                              Global middle class1
tremendous competitive advantage.                             Millions of people
Success factors will include the selection                                                                                           4,884

of categories and markets—to ensure                                                                                                   322           North America

that the company builds a leading                                                                                                     680           Europe
position everywhere it plays—as well as                                                                                               313           Central and
                                                                                                                                                    South America
segmenting the billion new consumers                                                                     3,249

and innovating to meet their needs.                                                                       333

                                                                                                          703
Consider the example of Wrigley chewing                            1,845                               251
                                                                                                                                      3,228             Asia-Pacific
gum in China: the company has captured                              338
40 percent of a fast-growing category
                                                                    664                              1,740
already worth $2 billion. Its tactics
                                                                    181
include regular launches of products             32                 525                                                                                 Sub-Saharan Africa
                                                                                                                                      107
tailored to Chinese consumers, such as            105                                                  165 57                           234             Middle East and North Africa
gum flavored with herbal essences and                              2009                               2020                            2030
grapefruit; intensive consumer education         1 Global middle class defined as daily expenditures between $10 and $100 per person in purchasing parity terms.
to emphasize chewing gum’s health                Source: Organization for Economic Co-operation and Development (OECD) Development Centre

benefits; and building a presence in the
millions of small outlets where Chinese         Within China’s wealthy population,                                       the headquarters to be located in Europe
consumers typically shop.                       for example, McKinsey research has                                       or North America?
                                              3 Organisation for Economic Co-operation and Development (OECD) Development Centre,
                                                The Emerging Middle Classsegments,
                                                identified seven distinct in Developing Countries, January 2010
Further, winning CPG companies are              ranging from the “flashy,” who care about                                The rise of the digital consumer
likely to be those that create valueoriented showing off exclusive brands but are
                                                                                                                         While technology has played a key role in
products. In China’s ready-to-drink coffee willing to purchase counterfeit goods,
                                                                                                                         the consumer goods industry’s growth,
market, for example, Nestlé has reduced         to the “urbane,” who care more about
                                                                                                                         it will be truly disruptive in the coming
prices by 30 percent. To make this              quality and refuse to purchase counterfeit
                                                                                                                         decade. In figuring out how to win in
possible, it has cut its costs by establishing products.4 Across emerging markets,
                                                                                                                         this new digital world, CPG companies
a local supply base in Yunnan, and its          thoughtful segmentation will reveal many
                                                                                                                         face some major strategic questions—
sourcing is now 99 percent Chinese. In          opportunities to create value—and build
                                                                                                                         including how to build a successful
India, Cadbury has introduced products          healthy margins—by meeting specific
                                                                                                                         business through online retail channels,
at low price points (such as its Perk           consumer needs.
                                                                                                                         how to build brands and categories in
brand) to attract more consumers to the
                                                                                                                         a socially networked world, and how to
chocolate category. However, as emerging        Finally, CPG companies with Western
                                                                                                                         exploit technology-driven opportunities
markets account for an increasing               roots will need to consider how the rise
                                                                                                                         to understand consumers more deeply
proportion of CPG sales, companies              of emerging-market consumers might
                                                                                                                         and connect with them more often.
will struggle to maintain their margins.        affect—and transform—their own
Building scale will be one way of doing so;     organizations. For a company with, say, 70
                                                                                                                         The proportion of sales via online
skillful segmentation of emerging-market percent of its sales in China and India by
                                                                                                                         channels may be reaching a tipping point.
consumers will be another.                      2020, would it still be appropriate for the
                                                                                                                         In the United States, e-commerce now
                                                board to be dominated by Westerners and
                                                                                                                         represents a $155 billion market, an
                                                                                                                         estimated 6 percent of total retail sales.5



4	 McKinsey Insights China; Yuval Atsmon, Vinay Dixit, Max Magni, and Ian St-Maurice,
   “China’s new pragmatic consumers,” McKinsey Quarterly, October 2010.
5	 Forrester Research, US Online Retail Forecast, March 2010
make a strategic choice on whether and        New media requires new capabilities,
                                                 how to follow suit. Some have taken           including rigorous performance tracking,
                                                 up the challenge: P&G, for example, is        extensive digital-marketing analytics,
                                                 piloting its own e-commerce site, www.        and flexible vendor management.
                                                 pgestore.com. However, manufacturers          Winning CPG companies will be those
                                                 must weigh the trade-offs, and for many       that invest in these capabilities to keep
                                                 the economics of launching a branded          pace with the digital consumer.
                                                 e-commerce site will prove unfavorable.
                                                 For those who decide against launching        The shift to value
                                                 their own Web stores, online retail
                                                                                               The global financial crisis has driven
                                                 platforms such as Amazon.com and Alice.
                                                                                               consumers to value offerings, and it
                                                 com offer direct access to consumers.
                                                                                               is a trend that is likely to stick. Recent
                                                                                               McKinsey research suggests that 70
                                                 Digital technology will have just as great
                                                                                               percent of US consumers are looking
                                                 an impact on brand communication.
                                                                                               for ways to save money.9 Fifteen percent
                                                 Consumers are more reliant than
                                                                                               are “trading down” to cheaper brands
                                                 ever on referrals: 70 percent look to
                                                                                               during the recession, and almost half
In the United Kingdom, as many as one-           user reviews to inform their purchase
                                                                                               of consumers say their experience with
third of adults say they now regularly           decisions.8 Moreover, digital marketing
                                                                                               cheaper brands, including private labels,
shop for food online;6 the same is true in       is no longer just about one-way
                                                                                               has exceeded their expectations.10
Germany for apparel.7 In China, the online       communications to consumers. User-
retail market has more than doubled in           generated content can be difficult to
                                                                                               The shift to value has major implications
each of the last three years and could           control, but it also offers one of the best
                                                                                               for the CPG industry’s profit formula. Not
exceed 1.3 billion renminbi ($200 million)       ways to influence consumer opinion.
                                                                                               least, it could erode the pricing power of
by 2013.                                                                                       brands. Indeed, our analysis suggests that
                                                 In addition, social media provides an
                                                                                               private-label players are riding the value
To capture their fair share of this rapidly      important channel for CPG companies
                                                                                               trend to become a serious force across
growing channel, CPG companies must              to “listen” to consumers without the
                                                                                               CPG categories, accounting for more than
raise their game with online retailers.          biases created by conventional research
                                                                                               40 percent of supermarket sales in the
They must work in close partnership with         techniques. CPG companies are just
                                                                                               United Kingdom, more than 30 percent in
retailers to manage their online shelf           starting to tap into social media to
                                                                                               Germany, and more than 15 percent in the
space (including how prominently their           understand brand buzz, monitor the
                                                                                               United States.
products appear on Web listings), run            impact of campaigns, and even gain
joint targeted campaigns, and in general         input into new product development.
                                                                                               CPG players are employing a variety of
expand the category online.                      For example, Unilever used co-creation
                                                                                               strategies to address this trend. Some
                                                 with its online community to develop
                                                                                               companies are trying to minimize
There may also be the opportunity to sell        Axe Twist, a fragrance that changes
                                                                                               retailers’ need to launch their own
directly to consumers. Manufacturers             throughout the day. Companies that
                                                                                               private-label brands. For example, a
in other consumer-facing industries              ignore this important new information
                                                                                               major chocolate company reduced its
have successfully shifted consumers to           source risk being slower to respond and
                                                                                               pack size in the United Kingdom from 150
e-commerce, allowing them to conduct             adapt to their consumers’ changing needs.
                                                                                               grams to 125 grams in order to keep the
transactions and even customize products                                                       £1 ($1.60) pack price on the shelf, a key
on branded sites. CPG companies must                                                           concern for retailers. Some companies




6	    Mintel International Group, Online Grocery Retailing – UK, September 2009
7	    ENIGMA GfK’s online shopping survey, April 2009
8	    Survey by Penn Schoen Berland, published in BusinessWeek, October 2009
9	    McKinsey Consumer Sentiment Survey V, September 2010
10	   McKinsey New Normal Survey, March 2010
goods industry



are rationalizing their price lists to help     population of people older than 65 will
retailers control SKU proliferation.            double to 1 billion over the next 20 years.11
                                                By 2030, one in four Western Europeans
Other companies are riding the shift to         will be elderly, as will one in five North
value by running joint promotions with          Americans. But the trend will be just as
private-label brands in adjacent categories.    marked in the developing world: China’s
One major CPG company in the United             over-65 population will double to 16
States is running joint displays and            percent of its total population, while India’s
promotions with private-label players; for      will almost double, reaching 8.5 percent.
example, consumers receive a discount if
they buy a national brand of cheese along       CPG companies will need to find
with a private-label bread brand.               innovative ways to meet the needs
                                                of aging consumers. For example,
Still other CPG companies are meeting           Unilever’s Dove recently launched
the private-label challenge head-on by          Pro-Age, a line of deodorants, hair-
introducing directly competing lower-           care products, and skin-care products,
priced products and through direct              to target female consumers between
comparisons in advertising that highlight       the ages of 54 and 63. In packaged               These micro-demographic shifts
the superiority of their own product.           food, ConAgra targets seniors with its           create additional opportunities for
Indeed, the winning companies of the            Golden Cuisine brand, which offers               CPG companies to capture growth. In
future will be those best able to develop       nutritionally balanced food in packaging         the United States, for example, many
strong value brands with both excellent         that features easy-to-read, large fonts.         companies are experimenting to capture
functional benefits and competitive prices.                                                      the growing Hispanic segment. Knowing
                                                While aging represents one major                 that heavily-scented products are popular
The shift to value will make scale an even      global demographic trend for which               with Hispanics, P&G recently launched
greater competitive advantage than              CPG companies must prepare, there are            Gain laundry detergents in lavender,
before. The leading CPG companies have          others that will be just as important in         citrus, and apple-mango scents. And for
already harnessed their global scale            key markets. In the United States, for           the first time, P&G used a specialized
to reduce costs, pushing work to low-           example, Hispanics will make up 23               marketing firm as its lead agency for
cost centers and spreading fixed costs          percent of the population in 2030, up            Spanish-language media. 13
over a broader business. The stronger a         from 16 percent today, while the white
company’s overall market position and           population will fall from 65 percent to 55       Increasing supply chain volatility
the more number-one category positions          percent.12 The Census Bureau predicts
it holds, the better equipped it will be to     that the majority of children will be            We have considered four demand-side
win in a value-focused world.                   nonwhite by 2023.                                trends. Just as disruptive, however,
                                                                                                 will be one trend from the supply side:
The impact of demographic shifts                Moreover, despite the global aging trend,        increasingly volatile input costs, driven by
on consumption patterns                         pockets of younger consumers are growing         the emergence of bigger, fewer suppliers
                                                in key markets. In sub-Saharan Africa,           and natural-resource shortages.
While consumer markets’ center of
                                                where many observers expect rapid
gravity will shift inexorably toward the                                                         For the most successful CPG companies,
                                                economic growth in the coming decade,
developing world over the coming decade,                                                         globalized trading has represented a
                                                the United Nations predicts the under-50
there will also be profound demographic                                                          huge opportunity to expand into new
                                                population will grow 23 percent, reaching
changes across all markets. In particular,                                                       markets and consolidate supply and
                                                about 700 million by 2020.
the world’s population is aging quickly.                                                         production. Yet globalization, combined
The United Nations projects that the total                                                       with specialization, has also triggered a




11	 World Population Prospects, 2008 revision, United Nations (Population Division)
12 	 US Census Bureau national population projections, 2008
13	 “P&G taps into popularity of heavier scents,” Financial Times, October 20, 2010
The decade ahead:
                               Trends that will shape the consumer goods industry




sharp increase in the global volatility of      Exhibit 5
commodity input prices. Global supply
                                                 Increasing global concentration of commodity inputs—sugarcane
chains that have created so much value 5
                               Exhibit
                                                 Million tons
in the past could be exposed to higher                       Global sugarcane supply
volatility in the future.                                    % of total tonnes produced

                                                                       100% =              993                       1,276   1,743
The increasingly concentrated production
of several key commodities illustrates                                                     26                         27
                                                                                                                              37
this trend. For example, 57 percent of the                                                                                              Brazil

world’s sugarcane is now produced in                                                       20                         22
Brazil and India (Exhibit 5), while China                                                                                     20        India
                                                                                             6                         7
and Russia together account for close to                                                   3
                                                                                              3                       4
                                                                                                                       4      7         China
half of the world’s aluminum production.                                                                                     4
                                                                                                                               4        Thailand
                                                                                                                                        Pakistan
                                                                                           42                         36
A natural disaster or political crisis in                                                                                     28        All others

any one of these countries could cause
severe disruption to global supply chains.                                                1988                        1998     2008

Indeed, the 2010 earthquake in Chile had                     % produced in
                                                                                           58                          64          72
                                                             top 5 countries
just this effect on the global pulp market,
cutting supply by 8 percent and triggering       Source: Food and Agriculture Organization of the United Nations (FAOSTAT)
a spike in prices. Similarly, in late 2009,
a fire at one acrylic acid plant in Texas,
combined with mechanical issues on one          volatility—including the price they are
                                                The increasingly concentrated production of severalgauge and protect the value at
                                                                                              them to key commodities
Dow Chemical asset, created a global            willing to pay totrend. For example, 57 percent of from such trends and to scope the
                                                illustrates this  secure long-term supply     risk the world’s sugarcane
shortage in superabsorbent polymer, the         stability, how to reduce commodity (Exhibit 5), while China and Russia
                                                is now produced in Brazil and India           huge value-creation opportunities they
key ingredient in diapers, feminine-care        and natural-resourceclose toacross the world’s aluminum production.articles, we
                                                together account for inputs half of the       represent. In forthcoming
products, and adult-care products.              product line, and how to build flexibility    will share our perspectives on how CPG
                                                into their supply chains. Navigating in any one of these countries couldstrategies to
                                                A natural disaster or political crisis        companies can develop the cause
Potential natural-resource shortages—           exposure to this volatility requires a new Indeed, the 2010 earthquake
                                                severe disruption to global supply chains. seize those opportunities.
notably, ever-increasing stress on the          paradigm in risk management. the global pulp market, cutting supply by
                                                in Chile had just this effect on
                                                8 percent and triggering a spike in prices. Similarly, in late 2009, a fire at
global water supply—further increase
                                                one acrylic acid plant in Texas, combined with mechanical issues on one Dow
                                                                   * * *
volatility. As populations grow and urban
                                                Chemical asset, created a global shortage in http://csi.mckinsey.com the key
                                                                                              superabsorbent polymer,
areas expand, the United Nations predicts
                                                ingredient in diapers,CPG companiesproducts, and adult-care products.
                                                In the coming decade,   feminine-care
water withdrawals will increase 50 percent
by 2025 in developing countries and 18          will encounter structural shifts from
                                                Potential natural-resource shortages—notably, ever-increasing stress on
percent in developed countries.14 As water      both the demand and supply sides that
                                                the global water supply—further increase volatility. As populations grow in the
                                                                                              Ishan Chatterjee is a consultant
shortages affect manufacturing centers for      are likely to be more disruptive than any
                                                and urban areas expand, the United Nations predicts water withdrawals Christian
                                                                                              London office. Jörn Küpper and
CPG inputs, price increases could spread        they have seen in recent history. Is your
                                                will increase 50 percent by 2025 in developing countries and 18 percent in
                                                company ready?                                Mariager are directors in the Cologne and
quickly across the supply chain.                developed countries.14 As water shortages affect manufacturing centers for
                                                                                              New Jersey offices respectively. Patrick
                                                CPG inputs, price increases could spread quickly across the supply chain.
                                                The analytical approach described in          Moore is a principal in the Atlanta office,
CPG companies face some tough strategic
                                                this article allows executives to assess      where Steve Reis is a consultant.
                                                CPG companies face some tough strategic questions as they ponder how
questions as they ponder how best to
manage risk in light of this increased          the business impact of future trendsincreased volatility—including the
                                                best to manage risk in light of this   in a
                                                fact-based,are willing to pay to secure long-term supply stability, how to
                                                price they quantified way. It also enables
                                                reduce commodity and natural-resource inputs across the product line,
                                                and how to build flexibility into their supply chains. Navigating exposure
                                                to this volatility requires a new paradigm in risk management.



                                              14 UN Environment Programme, Global Environment Outlook: Environment
                                             for Development, 2007
14 	 UN Environment Programme, Global Environment Outlook: Environment for Development, 2007

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McKinsey : Decade ahead

  • 1. The decade ahead: Trends that will Consumer and Shopper Insights February 2011 shape the consumer goods industry The decade ahead: Trends that will shape the consumer goods industry By Ishan Chatterjee, Jörn Küpper, Christian Mariager, Patrick Moore and Steve Reis The consumer-packaged-goods (CPG) In this article, we profile an analytical markets. But leading CPG players have not industry’s growth over the past quarter approach, developed by McKinsey’s CPG simply followed economic and demographic century has been nothing short of practice, that allows executives to filter trends: they have actively anticipated them exhilarating. CPG companies have the myriad potential future trends to in their strategies and investment choices. launched innovative products to meet anticipate the few that could truly affect their an ever-growing array of human needs company’s competitive advantage. We then To start, the industry has been relentless and desires. They have expanded rapidly apply the approach to the CPG industry in about new-product innovation. In the US into the burgeoning consumer markets aggregate, underlining the forces most likely grocery channel, for example, the number of the developing world. And to make this to move the needle on value creation over the of SKUs has grown by 50 percent in just coming decade and pointing to the strategic the past seven years.1 Constant innovation, breakneck growth possible and profitable, questions that CPG companies must answer along with a knack for passing on input-cost they have aggressively built global scale if they are to profit from these forces. along every part of the value chain. These increases, has allowed the industry to boost strategies, along with increased margins its margins significantly. and weighting of portfolios toward fast- The strategic choices behind the growing categories, have delivered stellar industry’s success Further, CPG companies have expanded shareholder returns. rapidly beyond their traditional Western Before assessing the trends of the future, bases. Emerging markets have contributed it is worth asking what has driven the But the past is no guide to the future. Over more than half the global revenue of the industry’s extraordinary performance in the coming decade, upheavals in global Coca-Cola Company since 2006, and recent decades. US-listed CPG companies, consumer and supply markets are likely to almost half of PepsiCo’s 2009 revenue was for example, have increased total returns produce as many losers as winners among generated outside of the United States. to shareholders (TRS) by an annual CPG companies. For example, Asia will At the same time, CPG companies have average of 10 percent over the past 25 years, overtake the West as the main consumer aggressively shaped their portfolios to outperforming not only the broader S&P market, and it will demand new levels of 500 index but also high-growth industries increase the proportion of the fastest- value and innovation from CPG players. such as information technology, energy, and growing and most profitable categories, Rising Internet penetration could upend telecom (Exhibit 1). creating considerable “momentum traditional sales models. Globalized trading growth.” Witness Nestlé’s recent and natural-resource shortages could To be sure, this growth has taken place acquisitions in high-growth food categories combine to usher in a new age of supply on the back of steadily rising incomes such as baby food (Gerber), pet food chain volatility. and population, particularly in emerging (Purina), and frozen pizza (from Kraft). 1 Food Marketing Institute, The Food Retailing Industry Speaks 2010
  • 2. The decade ahead: Trends that will shape the consumer goods industry To make this expansion possible—and Exhibit 1 profitable—CPG players have invested Exhibit 1 Since 1985, the CPG industry has significantly outperformed the S&P 500 heavily in building global scale along every part of the value chain, including R&D, marketing and sales, procurement, Compound annual growth rate manufacturing, and distribution. Weighted average CPG total return to shareholders (CAGR) (TRS) index vs S&P 500 TRS index1 % Unilever’s ice-cream business is a salient 1985 = 100%, adjusted for inflation 1985–2009 example: it has rolled up its fragmented 1,000 brands under the “heart” umbrella brand, CPG 10.0 established a single global ice-cream 800 headquarters in Italy, and consolidated S&P 500 8.6 manufacturing in 16 plants worldwide. ahead: The decade 600 consumer goods industry Trends that will shape the Even over the tumultuous last three years, CPG companies have performed well, 400 thanks in large part to their diversified exposure to faster-growing emerging 200 markets and their longer-term pursuit of scale and efficiency. 0 1985 1990 1995 2000 2005 2009 Have the rules of the gamechanged? A framework to 1 US-listed companies with real revenue (2003 currency) of more than $1 billion in any of the past 25 years analyze future trends Source: Corporate performance analysis tool (CPAT); McKinsey analysis “The only constant is change,” in the Exhibit 2the industry has been relentless about new-product innovation. In the To start, words of the ancient Greek philosopher Heraclitus. The upheavals in global US grocery channel, for example, the number of SKUs has grown by 50 percent in Exhibit 2 Trends that could influence performance over the next decade just the past seven years.1 Constant innovation, along with a knack for passing on consumer, retail, and supply markets input-cost increases, has allowed the industry to boost its margins significantly. over the coming decade threaten to wreak A billion new consumers havoc on established business models Further, CPG companies have expanded‘going green’ Consumers rapidly beyond their traditional Western and marketing approaches—and promise Shifting demographics bases. Emerging markets have contributed more than half the global revenue of Demand huge rewards for those best able to Rise of digital consumers the Coca-Cola Company since 2006, and almost half of PepsiCo’s 2009 revenue trends Health and wellness concerns anticipate new opportunities. was generated outside of the United States.and concentration of trade companies Modernization At the same time, CPG CPG have aggressively shaped their portfolios to increase the proportion of the fastest- Rise of the value segment performance How should CPG companies go about growing and most profitable categories, creating considerable “momentum analyzing these forces and prioritizing growth.” Witness Nestlé’s recent acquisitions in high-growth food categories those with the greatest likely impact such as baby foodExternal pet Rising (Purina), and frozen pizza (from Kraft). (Gerber), food trade protectionism on their own competitive advantage? factors Changing tax regimes McKinsey has developed an analytical To make this expansion possible—and profitable—CPG players have invested methodology to help executives provide heavily in building global scale along every part of the value chain, including fact-based answers to these questions. R&D, marketing and sales, procurement, manufacturing, and distribution. Unilever’s ice-cream business is a salient example: it has rolled up its fragmented Here we provide a snapshot of the brands under the “heart” umbrella brand, established a single global ice-cream Supply Increasingly volatile input costs headquarters in Italy, and consolidated manufacturing in 16 plants worldwide. methodology, filtering an array of global trends Labor shortages in emerging Even over the tumultuous last three years, CPG companies have performed trends to prioritize the few that will markets well, thanks in large part to their diversified exposure to faster-growing have the greatest impact on the profits emerging markets and their longer-term pursuit of scale and efficiency. of the CPG industry in aggregate over the coming decade. For an individual company or a particular category, a In our industry-wide analysis, we considered 11 global trends (Exhibit 2) tailored version of this filtering exercise across the demand side (for example, the rise of the value-orientated consumer 1 Food Marketing Institute, The Food Retailing Industry Speaks 2010 segment), the supply side (say, increasingly volatile input costs), and the external would yield distinct results. environment (for instance, rising trade protectionism). While not exhaustive, this list includes the principal forces likely to affect the CPG industry as a whole. An analysis tailored for a particular company would include specific regional
  • 3. ƒ The rise of the digital consumer ƒ The shift to value ƒ The impact of demographic shifts, including aging, on consumption patterns ƒ Increasingly volatile input costs, driven by natural-resource shortages and the emergence of fewer, bigger suppliers This is not to say that the other trends won’t matter in the decade ahead. For example, green consumerism could combine with regulation to prompt CPG companies to reduce their impact on the waste stream by greatly reducing packaging. But in shaping strategy, companies need a fact-based way to rank and quantify trends for their likely impact on profits. By this measure, our analysis suggests that green trends and other headline-grabbers such as health and wellness will have less impact on global CPG value creation than the five major trends above. In our industry-wide analysis, we Exhibit 3 considered 11 global trends (Exhibit 2) Focus of more than 5 of top 10 CPG companies across the demand side (for example, the3 Exhibit Our analysis identified 5 key forces Focus of 1-5 of the top 10 CPG companies Not mentioned by any of the top 10 CPG companies rise of the value-orientated consumer segment), the supply side (say, increasingly High Group 1 – Factor that Billion new consumers everyone is talking about, but volatile input costs), and the external companies need to approach it in a more nuanced manner environment (for instance, rising trade Group 2 – Factors that a few companies protectionism). While not exhaustive, Increased trade are talking about, but are likely to be this list includes the principal forces likely protectionism2 important to affect the CPG industry as a whole. An Rise of the Shifting Group 3 – Factors that Impact on profits1 digital consumer demographics no one is analysis tailored for a particular company Changing tax regimes2 Health and talking wellness about, but would include specific regional or sector Medium Rise of the value segment should be on Consumers Increasingly volatile the trends, such as food-industry regulations going green input costs industry’s radar to prevent obesity. Modernization and concentration of trade Our next step was to prioritize these 11 trends. First we sized each trend according to its likely impact on CPG Labor shortages in companies’ gross profits.2 Then we emerging markets Low evaluated the likelihood of the occurrence Low Medium High of each trend—gauging the momentum Probability of occurrence behind it, its resilience to external shocks, 1 Classification guide: high = profit at stake >$300 billion; medium = profit at stake between $100 billion and $300 billion; low = profit at stake <$100 billion and the degree to which analysts and 2 Please note that these factors have not been sized due to the number of variables involved; these are estimates of likely impact stakeholders are aligned on it. Finally, Source: McKinsey analysis we assessed the importance attributed to each trend by CPG companies in their green consumerism could combine with creation potential that each of these trends public communications. regulation to prompt CPG companies to offers? Let us consider each trend in turn. reduce their impact on the waste stream Through this filtering process, we by greatly reducing packaging. But in A billion new consumers in identified five trends that are both highly shaping strategy, companies need a fact- emerging markets probable and likely to have large impact on based way to rank and quantify trends industry profits (Exhibit 3): This decade marks the tipping point for their likely impact on profits. By this in a fundamental long-term economic measure, our analysis suggests that green ƒƒ A billion new middle-class consumers rebalancing. In the coming years, the trends and other headline-grabbers in emerging markets growth of emerging markets will continue such as health and wellness will have to outstrip that of the developed world ƒƒ The rise of the digital consumer less impact on global CPG value creation by a wide margin. While the emerging than the five major trends above. ƒƒ The shift to value countries in Asia—most notably China, India, and Indonesia—already had a ƒƒ The impact of demographic shifts, including aging, on consumption Five forces that will shape the significant share of global growth (18 percent) throughout the last decade, this patterns industry’s future growth share is expected to increase to ƒƒ Increasingly volatile input costs, How, then, will each of these five trends nearly 30 percent in the next decade. As a driven by natural-resource shortages shape the industry’s fortunes over the result, the global middle class will expand and the emergence of fewer, bigger next decade? And what are the strategic dramatically: by 2020, there are expected suppliers questions that CPG companies must to be more than 1 billion new consumers This is not to say that the other trends won’t answer if they are to unlock the value- spending between $10 and $100 per day3 matter in the decade ahead. For example, (Exhibit 4). 2 For the sake of this analysis, we assumed that currencies will maintain their current relative valuations through 2020. 3 Organisation for Economic Co-operation and Development (OECD) Development Centre, The Emerging Middle Class in Developing Countries, January 2010
  • 4. A billion new consumers in emerging markets This decade marks the tipping point in a fundamental long-term economic rebalancing. In the coming years, the growth of emerging markets will continue to outstrip that of the developed world by a wide margin. While the emerging countries in Asia—most notably China, India, and Indonesia—already had a significant share of global growth (18 percent) throughout the last decade, this growth share is expected to increase to nearly 30 percent in the next decade. As a result, the global middle class will expand dramatically: by 2020, there are expected to be more than 1 billion new consumers spending between $10 and $100 per day3 (Exhibit 4). Nearly everyone agrees on the importance Exhibit 4 of this trend, but understanding these Exhibit 4 The global middle class will add more than 1 billion people by 2020 new consumers and meeting their needs will be no simple matter for CPG players. More than 85 percent of middle class growth expected from Asia- Those who get it right stand to earn Pacific region through 2020 Global middle class1 tremendous competitive advantage. Millions of people Success factors will include the selection 4,884 of categories and markets—to ensure 322 North America that the company builds a leading 680 Europe position everywhere it plays—as well as 313 Central and South America segmenting the billion new consumers 3,249 and innovating to meet their needs. 333 703 Consider the example of Wrigley chewing 1,845 251 3,228 Asia-Pacific gum in China: the company has captured 338 40 percent of a fast-growing category 664 1,740 already worth $2 billion. Its tactics 181 include regular launches of products 32 525 Sub-Saharan Africa 107 tailored to Chinese consumers, such as 105 165 57 234 Middle East and North Africa gum flavored with herbal essences and 2009 2020 2030 grapefruit; intensive consumer education 1 Global middle class defined as daily expenditures between $10 and $100 per person in purchasing parity terms. to emphasize chewing gum’s health Source: Organization for Economic Co-operation and Development (OECD) Development Centre benefits; and building a presence in the millions of small outlets where Chinese Within China’s wealthy population, the headquarters to be located in Europe consumers typically shop. for example, McKinsey research has or North America? 3 Organisation for Economic Co-operation and Development (OECD) Development Centre, The Emerging Middle Classsegments, identified seven distinct in Developing Countries, January 2010 Further, winning CPG companies are ranging from the “flashy,” who care about The rise of the digital consumer likely to be those that create valueoriented showing off exclusive brands but are While technology has played a key role in products. In China’s ready-to-drink coffee willing to purchase counterfeit goods, the consumer goods industry’s growth, market, for example, Nestlé has reduced to the “urbane,” who care more about it will be truly disruptive in the coming prices by 30 percent. To make this quality and refuse to purchase counterfeit decade. In figuring out how to win in possible, it has cut its costs by establishing products.4 Across emerging markets, this new digital world, CPG companies a local supply base in Yunnan, and its thoughtful segmentation will reveal many face some major strategic questions— sourcing is now 99 percent Chinese. In opportunities to create value—and build including how to build a successful India, Cadbury has introduced products healthy margins—by meeting specific business through online retail channels, at low price points (such as its Perk consumer needs. how to build brands and categories in brand) to attract more consumers to the a socially networked world, and how to chocolate category. However, as emerging Finally, CPG companies with Western exploit technology-driven opportunities markets account for an increasing roots will need to consider how the rise to understand consumers more deeply proportion of CPG sales, companies of emerging-market consumers might and connect with them more often. will struggle to maintain their margins. affect—and transform—their own Building scale will be one way of doing so; organizations. For a company with, say, 70 The proportion of sales via online skillful segmentation of emerging-market percent of its sales in China and India by channels may be reaching a tipping point. consumers will be another. 2020, would it still be appropriate for the In the United States, e-commerce now board to be dominated by Westerners and represents a $155 billion market, an estimated 6 percent of total retail sales.5 4 McKinsey Insights China; Yuval Atsmon, Vinay Dixit, Max Magni, and Ian St-Maurice, “China’s new pragmatic consumers,” McKinsey Quarterly, October 2010. 5 Forrester Research, US Online Retail Forecast, March 2010
  • 5. make a strategic choice on whether and New media requires new capabilities, how to follow suit. Some have taken including rigorous performance tracking, up the challenge: P&G, for example, is extensive digital-marketing analytics, piloting its own e-commerce site, www. and flexible vendor management. pgestore.com. However, manufacturers Winning CPG companies will be those must weigh the trade-offs, and for many that invest in these capabilities to keep the economics of launching a branded pace with the digital consumer. e-commerce site will prove unfavorable. For those who decide against launching The shift to value their own Web stores, online retail The global financial crisis has driven platforms such as Amazon.com and Alice. consumers to value offerings, and it com offer direct access to consumers. is a trend that is likely to stick. Recent McKinsey research suggests that 70 Digital technology will have just as great percent of US consumers are looking an impact on brand communication. for ways to save money.9 Fifteen percent Consumers are more reliant than are “trading down” to cheaper brands ever on referrals: 70 percent look to during the recession, and almost half In the United Kingdom, as many as one- user reviews to inform their purchase of consumers say their experience with third of adults say they now regularly decisions.8 Moreover, digital marketing cheaper brands, including private labels, shop for food online;6 the same is true in is no longer just about one-way has exceeded their expectations.10 Germany for apparel.7 In China, the online communications to consumers. User- retail market has more than doubled in generated content can be difficult to The shift to value has major implications each of the last three years and could control, but it also offers one of the best for the CPG industry’s profit formula. Not exceed 1.3 billion renminbi ($200 million) ways to influence consumer opinion. least, it could erode the pricing power of by 2013. brands. Indeed, our analysis suggests that In addition, social media provides an private-label players are riding the value To capture their fair share of this rapidly important channel for CPG companies trend to become a serious force across growing channel, CPG companies must to “listen” to consumers without the CPG categories, accounting for more than raise their game with online retailers. biases created by conventional research 40 percent of supermarket sales in the They must work in close partnership with techniques. CPG companies are just United Kingdom, more than 30 percent in retailers to manage their online shelf starting to tap into social media to Germany, and more than 15 percent in the space (including how prominently their understand brand buzz, monitor the United States. products appear on Web listings), run impact of campaigns, and even gain joint targeted campaigns, and in general input into new product development. CPG players are employing a variety of expand the category online. For example, Unilever used co-creation strategies to address this trend. Some with its online community to develop companies are trying to minimize There may also be the opportunity to sell Axe Twist, a fragrance that changes retailers’ need to launch their own directly to consumers. Manufacturers throughout the day. Companies that private-label brands. For example, a in other consumer-facing industries ignore this important new information major chocolate company reduced its have successfully shifted consumers to source risk being slower to respond and pack size in the United Kingdom from 150 e-commerce, allowing them to conduct adapt to their consumers’ changing needs. grams to 125 grams in order to keep the transactions and even customize products £1 ($1.60) pack price on the shelf, a key on branded sites. CPG companies must concern for retailers. Some companies 6 Mintel International Group, Online Grocery Retailing – UK, September 2009 7 ENIGMA GfK’s online shopping survey, April 2009 8 Survey by Penn Schoen Berland, published in BusinessWeek, October 2009 9 McKinsey Consumer Sentiment Survey V, September 2010 10 McKinsey New Normal Survey, March 2010
  • 6. goods industry are rationalizing their price lists to help population of people older than 65 will retailers control SKU proliferation. double to 1 billion over the next 20 years.11 By 2030, one in four Western Europeans Other companies are riding the shift to will be elderly, as will one in five North value by running joint promotions with Americans. But the trend will be just as private-label brands in adjacent categories. marked in the developing world: China’s One major CPG company in the United over-65 population will double to 16 States is running joint displays and percent of its total population, while India’s promotions with private-label players; for will almost double, reaching 8.5 percent. example, consumers receive a discount if they buy a national brand of cheese along CPG companies will need to find with a private-label bread brand. innovative ways to meet the needs of aging consumers. For example, Still other CPG companies are meeting Unilever’s Dove recently launched the private-label challenge head-on by Pro-Age, a line of deodorants, hair- introducing directly competing lower- care products, and skin-care products, priced products and through direct to target female consumers between comparisons in advertising that highlight the ages of 54 and 63. In packaged These micro-demographic shifts the superiority of their own product. food, ConAgra targets seniors with its create additional opportunities for Indeed, the winning companies of the Golden Cuisine brand, which offers CPG companies to capture growth. In future will be those best able to develop nutritionally balanced food in packaging the United States, for example, many strong value brands with both excellent that features easy-to-read, large fonts. companies are experimenting to capture functional benefits and competitive prices. the growing Hispanic segment. Knowing While aging represents one major that heavily-scented products are popular The shift to value will make scale an even global demographic trend for which with Hispanics, P&G recently launched greater competitive advantage than CPG companies must prepare, there are Gain laundry detergents in lavender, before. The leading CPG companies have others that will be just as important in citrus, and apple-mango scents. And for already harnessed their global scale key markets. In the United States, for the first time, P&G used a specialized to reduce costs, pushing work to low- example, Hispanics will make up 23 marketing firm as its lead agency for cost centers and spreading fixed costs percent of the population in 2030, up Spanish-language media. 13 over a broader business. The stronger a from 16 percent today, while the white company’s overall market position and population will fall from 65 percent to 55 Increasing supply chain volatility the more number-one category positions percent.12 The Census Bureau predicts it holds, the better equipped it will be to that the majority of children will be We have considered four demand-side win in a value-focused world. nonwhite by 2023. trends. Just as disruptive, however, will be one trend from the supply side: The impact of demographic shifts Moreover, despite the global aging trend, increasingly volatile input costs, driven by on consumption patterns pockets of younger consumers are growing the emergence of bigger, fewer suppliers in key markets. In sub-Saharan Africa, and natural-resource shortages. While consumer markets’ center of where many observers expect rapid gravity will shift inexorably toward the For the most successful CPG companies, economic growth in the coming decade, developing world over the coming decade, globalized trading has represented a the United Nations predicts the under-50 there will also be profound demographic huge opportunity to expand into new population will grow 23 percent, reaching changes across all markets. In particular, markets and consolidate supply and about 700 million by 2020. the world’s population is aging quickly. production. Yet globalization, combined The United Nations projects that the total with specialization, has also triggered a 11 World Population Prospects, 2008 revision, United Nations (Population Division) 12 US Census Bureau national population projections, 2008 13 “P&G taps into popularity of heavier scents,” Financial Times, October 20, 2010
  • 7. The decade ahead: Trends that will shape the consumer goods industry sharp increase in the global volatility of Exhibit 5 commodity input prices. Global supply Increasing global concentration of commodity inputs—sugarcane chains that have created so much value 5 Exhibit Million tons in the past could be exposed to higher Global sugarcane supply volatility in the future. % of total tonnes produced 100% = 993 1,276 1,743 The increasingly concentrated production of several key commodities illustrates 26 27 37 this trend. For example, 57 percent of the Brazil world’s sugarcane is now produced in 20 22 Brazil and India (Exhibit 5), while China 20 India 6 7 and Russia together account for close to 3 3 4 4 7 China half of the world’s aluminum production. 4 4 Thailand Pakistan 42 36 A natural disaster or political crisis in 28 All others any one of these countries could cause severe disruption to global supply chains. 1988 1998 2008 Indeed, the 2010 earthquake in Chile had % produced in 58 64 72 top 5 countries just this effect on the global pulp market, cutting supply by 8 percent and triggering Source: Food and Agriculture Organization of the United Nations (FAOSTAT) a spike in prices. Similarly, in late 2009, a fire at one acrylic acid plant in Texas, combined with mechanical issues on one volatility—including the price they are The increasingly concentrated production of severalgauge and protect the value at them to key commodities Dow Chemical asset, created a global willing to pay totrend. For example, 57 percent of from such trends and to scope the illustrates this secure long-term supply risk the world’s sugarcane shortage in superabsorbent polymer, the stability, how to reduce commodity (Exhibit 5), while China and Russia is now produced in Brazil and India huge value-creation opportunities they key ingredient in diapers, feminine-care and natural-resourceclose toacross the world’s aluminum production.articles, we together account for inputs half of the represent. In forthcoming products, and adult-care products. product line, and how to build flexibility will share our perspectives on how CPG into their supply chains. Navigating in any one of these countries couldstrategies to A natural disaster or political crisis companies can develop the cause Potential natural-resource shortages— exposure to this volatility requires a new Indeed, the 2010 earthquake severe disruption to global supply chains. seize those opportunities. notably, ever-increasing stress on the paradigm in risk management. the global pulp market, cutting supply by in Chile had just this effect on 8 percent and triggering a spike in prices. Similarly, in late 2009, a fire at global water supply—further increase one acrylic acid plant in Texas, combined with mechanical issues on one Dow * * * volatility. As populations grow and urban Chemical asset, created a global shortage in http://csi.mckinsey.com the key superabsorbent polymer, areas expand, the United Nations predicts ingredient in diapers,CPG companiesproducts, and adult-care products. In the coming decade, feminine-care water withdrawals will increase 50 percent by 2025 in developing countries and 18 will encounter structural shifts from Potential natural-resource shortages—notably, ever-increasing stress on percent in developed countries.14 As water both the demand and supply sides that the global water supply—further increase volatility. As populations grow in the Ishan Chatterjee is a consultant shortages affect manufacturing centers for are likely to be more disruptive than any and urban areas expand, the United Nations predicts water withdrawals Christian London office. Jörn Küpper and CPG inputs, price increases could spread they have seen in recent history. Is your will increase 50 percent by 2025 in developing countries and 18 percent in company ready? Mariager are directors in the Cologne and quickly across the supply chain. developed countries.14 As water shortages affect manufacturing centers for New Jersey offices respectively. Patrick CPG inputs, price increases could spread quickly across the supply chain. The analytical approach described in Moore is a principal in the Atlanta office, CPG companies face some tough strategic this article allows executives to assess where Steve Reis is a consultant. CPG companies face some tough strategic questions as they ponder how questions as they ponder how best to manage risk in light of this increased the business impact of future trendsincreased volatility—including the best to manage risk in light of this in a fact-based,are willing to pay to secure long-term supply stability, how to price they quantified way. It also enables reduce commodity and natural-resource inputs across the product line, and how to build flexibility into their supply chains. Navigating exposure to this volatility requires a new paradigm in risk management. 14 UN Environment Programme, Global Environment Outlook: Environment for Development, 2007 14 UN Environment Programme, Global Environment Outlook: Environment for Development, 2007