1. Briunna Byrd
1120 Edgar Dr., Charleston IL, 61920 Contact Phone: 708-205-9131
E-mail: bmbyrd@eiu.edu
CAREER SUMMARY
A career oriented individual with in depth knowledge of customer service skills. Ability to act as a well-organized detail
oriented problem solver and team player. Skills to multiple task and provide quality customer service. Seeking a
professional atmosphere that will utilize my current skills, allow room for growth and additional experience.
Expertise includes:
 Ability to diffuse high tension situations
 Excellent verbal and written communication
EXPERIENCE:
 Multitasking skills
 Great decision making abilities
 Excellent verbal and written communications
 Time management skills
2015-Present AMC Theatres Charleston, IL
Manager
Monitor floor. Assign sales goals. Train employees. Open and Close.
Accomplishments include:
• Creating team goals
• Creating team building activities
• Managing team of 20+ people
• Properly completing paperwork for corporate
• Leadership
2013-2014 Marathon Gas Station Terre Haute, IN
Assistant Manager
Stock shelves. Collect payments. Train new employees. Open and close store.
Accomplishments includes:
• Creating weekly schedule
• Properly checking in inventory off truck
• Training employees
• Stocking
• Proper procedure for handling safe drops
• Team Work
• Leadership skills
2012-2014 Kroger Grocery Store Terre Haute, IN
Cashier
Scan all groceries. Collect payment. Price check on items in store.

2. Accomplishments includes:
• Handling money at a quick pace.
• Team work
• Efficiently stoking shelves
• Respectful customer service
2011-Present Golden Corral Restaurant Schererville, IN
Frontline Sales Associate/Server
Accept all forms of payments for restaurant entry. Assistance with customer food choices and serving of
customers order selections.
Accomplishments includes:
 Managing daily cash flow with various forms of payments
 Diffusing and resolving customer concerns in a professional and timely manner
 Work effectively as a team member to ensure great customer interactions
 Effectively Review daily transactions and provide feedback to team
 Demonstrate Think Customer First Philosophy
 Communicate with all levels of front line employees and management
 Clean up and proper preparation of products after hours
2010-Present Champs Shoe Store Matteson, IL
Sales Associate
Stock and sales of shoe inventory and various other products. Provide quality customer interactions
by assisting customers with decision making choices on products to purchase that best fits their needs.
Accomplishments includes:
 Diffusing escalated customer issues by resolving their concerns preventing them from going to a corporate level
 Partner with other store for optimum customer services and sales support
 Support leadership team with administering training to newly hired employees on new and upcoming processes
and procedures
 Effective participation in team meetings
 Achieve individual weekly sales goals
 Effectively communicate with all levels of management for improvement
2008-2010 Kentucky Fried Chicken Minooka, IL
Frontline Associate
Cashiering and packaging of food products for customer’s custom orders.
Accomplishments includes:
 Handling cash flow and balancing of cash register
 Taking customers customized food orders
 Properly operate drive thru functions
 Packaging of products
 Working closely with management to ensure high level overall store performance
 Partner with other store for optimum customer services and sales support

3. Extra-Curricular activities:
Softball team, Volleyball team, Volunteering (Homeless Shelter), Baby Sitting,
Education:
2007–2011 RICH EAST HIGH SCHOOL PARK FOREST, IL
2011-2014 INDIANA STATE UNIVERSITY TERRE HAUTE, IN
2014-2015 Eastern Illinois University Charleston, IL
Reference Available Upon Request