1. Higher Education EMEA
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2. What is Changing the Education Ecosystem?
Consumer IT
Collaboration Accountability
Societal
Mobility
Expectations
Business
Education
Intelligence
Options
Tools
Emerging
Technologies

3. Education Clients use Executive
Programs for Many Reasons
CIO
Run an Attract, Communicate Executive Drive
effective IT develop, and Leadership Innovation
organization prepare demonstrate Team
Build IT initiatives
workforce the business that drive
Successfully Influence the thinking
deliver on value of IT and decisions of institution value.
Improve
projects that technical and Integrate university institution peers
enable business skills and IT and be a catalyst
institution of the workforce strategies/plans for innovation.
growth and to contribute to and market them
create enterprise effectively.
opportunities, innovation.
competitive
advantage
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4. Gartner Executive Program helps clients with:
Saving Money
Institution Strategies
• Strategies for Cost Optimization
• Right direction, right away
• Contract review—Ts and Cs
• Additional expert resources
• Knowledge of price points
• Global perspective
• Cost avoidance, Transparency
• Cross-industry best practices
• Cost-saving best practices
VALUE
Saving Time Position, Navigate and Timing
• Speed decision making • Make the right calls
• Improve strategic partner selections • Independent validation
• Filter information • Increase credibility
• Leverage tools and templates • Sounding board
• Speed learning (just-in-time) • Professional development
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5. Gartner 2013 Education Predicts
Technology is changing the education
ecosystem:
Personally-owned devices – BYOD
Change in primary device
Multiple devices – Device and OS agnostic solutions
Customer intimacy on a par with operational efficiency
Opportunities to change and refine the organization and delivery of instruction

6. Example:
Higher Education CIO client inquiries we support
Student Information System
Course Management
Working with the Board, Alumni/Constituent Management
Executive Council Financial Management
Technology Roadmap Marketing and Campaigns
Cost Optimization Research Management
Workforce Development Grants Management
ERPs, CRM, LMS, BPR/BPM Faculty and Contract
Mobility and Managing Management
Diversity Procurement Management
Cloud and Alternative Evaluation and Assessments
Delivery Curriculum Development
Continuity of Operations Library Services
Security and Identity Publishing, eTextbooks
Management Retail Sales (Book Store, Food)
Shared Services Cost Optimization
Performance Mgt Contract Reviews
Revenue Generation Business Models
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7. Stepping up to Innovation
The Eight Initiatives and Beyond …
Value
Delivered
Transform
Grow
Win in a distance
learning world ,
Enhance
grow UMASS’
customer service
brand and
while further
Run reducing cost
endowment in
global market
Status Price and increasing
Quo performance, degree
risk reduction of productivity Role of
• Paper based, nondifferentiated the CIO
manual services
• Info Silos
• Data Center Optimization
• Cost and Risk
• Security Operations
• Leverage IT Procurement
• Mobile Computing
• Next Generation Networks
• Virtual Computing Labs
• Identity Management
• Telepresence
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8. Million Dollar Questions
Run:
• IT Efficiency: How can CIO and leadership deliver demonstrable savings focused
on the data center optimization, procurement, …?
Grow:
• Customer Experience: How increase educational effectiveness through use of
mobile, social, telepresence, virtual learning, …?
• Brand: How continue to strengthen the global alumni network, grow the
endowment, reputation and mentor students, …?
Transform
• Competition: Response to the pressures of distance based, low cost alternatives,
e.g. Bachelors DeVry, Southern NH, Associates and Certificate programs?
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9. CIO Strategy Framework
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7
Vision- Business IT Strategy Governance Performance Communicate Emerging
Goals Strategy Technology
Business Business Business IT Metrics People Transforming
Context Success Capabilities Contributions the Business
CIO Role CIO Portfolio Mgt Financial Mgt Value and Organization, Technology
Priorities Investment – Risk Architecture Roadmaps
Divestment Management and Sourcing
Strategy
What am I communicating, doing in each area?
What is the perception of others?
What does the institution need?
What needs to change?
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Source: Amos Auringer, VP EP

10. Million Dollar Answers?
Degree Productivity
McKinsey found:
• US needs to produce 1M more graduates
by 2020 to insure we have skilled workers
• This requires increasing degree
productivity 23% by 2020
• Lacking increases in public funding or
tuition, innovation is required
• Eight top institutions achieved degree
productivity up to 60% better than their
peer group average
• This provides lessons for other institutions
trying to meet fiscal challenges
What implications does this have
for the UMASS system?
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11. Degree Productivity- “four pronged
approach”
How do your 8 initiatives address these areas?
What’s missing?
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12. Degree Productivity
Five Strategies
• Helping Students to Graduate
- 4 Year Program Graduation Rates: 37 – 62%: Increasing this rate through
―structured pathways, effective student support, effective placement,
college preparation and more
Raising • Reducing non productive credits
Matriculation - ―Excess crediting‖ adds to the cost of a degree and diminishes productivity.
This can be addressed by tutoring, tracking and intervening, transfer
Rate policies to conserve credits, ….
• Redesigning instruction
Reducing Cost
- Top institutions reduced cost 17 – 26% without compromising
per Student degree quality (avg. spend $7k per FTS- full time student equivalent)
• Redesigning core support services
- Top institutions introduced lean processes, organization
redesign and better purchasing (avg. spend $9k per FTSE)
• Optimizing non-core services and other
operations
- Focus on critical services, insure they are generating a surplus
and eliminating non critical services
Source: McKinsey
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13. Gartner Contribution
Focusing on Degree Productivity
Our 2012 Higher Education Agenda
Answers Critical Questions
• How is technology changing the
global education ecosystem and
impacting the future workforce?
• How should institutions invest in
skills, applications, systems and
infrastructure?
• How should institutions strategize and
govern to make the most out of
technology?
UMASS is facing these opportunities today?

14. Our 2013 Key Initiatives
Supporting Your Eight Initiatives
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15. Gartner’s Contribution
Increasing Degree Productivity
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16. Gartner Higher Education Research Resources (short list)
 The Higher Education CIO's Role in Marketing
 Higher Education CIOs Guide to Business Processes Improvement
 Organizing for Success: A Higher Education CIO Overview to Implementing Lean in IT
 Decisive Leadership and the Higher Education CIO
 More Than a Dozen Ways to Save Technology Money in Higher Education Institutions
 Concrete Governance in Higher Education: How a Simple Three-Layered Portfolio Approach Enables
Sustainable Decisions
 Strategic Direction and Timing in Education: Mashing Up the Strategic Technology Map and the Hype Cycle
 Three Simple Tools for Building Trust: A Key to Sustainable Decisions in Higher Education
 A Proven Simple Visual Tool to Aid the Service Portfolio Dialogue Between Higher Education Stakeholders
 Best Practices in Pragmatic Service Catalog Development for Higher Education
 Four 'Business Model' Scenarios for Higher Education: An Introduction to Strategic Planning Through
Storytelling
 Achieving Higher Education Institutionally Aligned, Sustained and Cost-Effective IT Decisions via 'Red Thread'
Linkage Tools
 Q&A: The Role of CRM in Higher Education Student Life Cycle Management
 Key Issues for Higher Education, 2011
 A Review of 2010 Higher Education CIOs' Agenda: New Demands on Modernization, Productivity and Growth

17. Our mission is to equip CIO’s and senior IT executives with the
tools and insights they need to deliver exceptional business
results for their organizations and develop themselves as
successful business leaders
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18. Value Proposition
Service Delivery in
Your Context
Unique Insight
A service delivery team focuses
on your initiatives Into the CIO Role
• Membership starts with a Get Expert input – 50 CIO
Member Value Plan, a road map Analysts
of how Gartner will work with
you on your key initiatives A keen focus on • Access role-relevant research
on your key initiatives, on
• All substantive interactions your key initiatives demand
(including inquiries, meetings and
workshops at events) focus on throughout your • Call Gartner experts to gain
your key initiatives new insights as your priorities
membership evolve
• Your team understands your
priorities and delivers Gartner • Share key research with your
insight in your context work team to brief them on
your top initiatives
Unparalleled • Attend Symposium and CIO
Forum workshops focused
CIO Community on your key initiatives
Collaborate and interact with your peers
• Largest CIO community—4,000 members and New England HE CIO Network
• Interact with fellow CIOs with similar key initiatives—at events, through
facilitated peer networking and online
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19. Typical EXP Engagement Model
CIO and Signature
Personal
Value
coaching
Workshops, 1-1
discussions,
Research networking
participation, onsite
Events analysts, EB Day
Research, analyst
inquiries, peer
connections
Time
• Each client relationship is tailored to the needs and goals of the
CIO organization and personal goals of the CIO
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20. Executive Programs Defined
Agree and build engagement plans around your key initiatives:
• Agree on frequency of staying in touch and type of support needed most
• Monthly strategy calls resulting in shared action items
• Four On-site Strategy Meetings with EP (can include direct reports/team/group)
• Analyst Strategy Calls and Guidance (can include direct reports)
• Contextualized Research Responses aligned to value plan
• Events (CIO Forum and Symposium, Local CIO roundtables) and Peer Networking
• Research alerts, pushes, quick support, Gartner website resources, alerts, tools, templates,
Webinars, etc.
Type of Activity Frequency Examples
Average
On-site/Executive briefing
Strategic Engagements 1 per quarter On-site Working Sessions/Updates
(face-to-face) Workshops (deep dives w Team)
Events (yours and Gartner’s)
Strategic Communications
Monthly Calls, follow ups, planning, insights
Written Responses
Staying Engaged 1-3 per month Research Contextualization
Topic Specific Consultation
Peer Networking
Analyst Inquiry, Expertise, Alerts
Contract/Document Reviews
Ongoing Engagements 1-5 per month Research Requests
Vendor, Product Updates
Market Directions, Emerging Trends

21. EP BIO – Professional CV
Current Biography
Add EP bio
Professional Background
Education

22. Focusing on Top Client Priorities
What initiatives can increase the ―business‖ relevance of IT?
Innovation and IT Strategy/ IT Organization of Cost/ Operational
Business Growth Business Alignment the Future Improvement
Gartner’s Focus Areas
Application Development Business Intelligence & Information Management
Business Process Improvement CIO Enterprise Architecture
Infrastructure and Operations Application Portfolio Management
Security and Risk Management Sourcing and Vendor Management
Typical Activities Typical Activities Typical Activities Typical Activities
Working Sessions with EP Working Sessions with EP Working Sessions with EP Working Sessions with EP
Best Practice examples Analyst Inquiries Analyst Inquiries Workshops
Peer Connect Peer Connect Research Digest Analyst Inquiries
Gartner Consulting Workshops
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23. Client priorities and examples of value Gartner can
deliver
PRIORITY VALUE OF EXECUTIVE PROGRAMS
• Understand key market players via Magic Quadrants, access to Gartner Experts
Choosing the right (analysts and EAs/EPs)
partners • CIO networking
• Contract reviews by Gartner Experts (Terms/Conditions, Pricing etc. – including a
written review)
Negotiating the
best deal • Cost Optimization Reports
• Guidance to shorten the decision cycle
• On-demand networking via AND Facilitated networking by assign Service Delivery
Understanding team
industry best
• Access to exclusive ExP events including VIP access at Symposium providing access to
practices the world’s largest network of CIOs
Focus on the CIO’s • On-site sessions with assigned Service Delivery to address key initiatives
agenda • CIO Signature provides access to onsite workshops for the CIO and their team
Professional • Access to Experienced technology leaders to provide career coaching and professional
development development guidance
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