In early 2014, CA Technologies commissioned Gatepoint Research to conduct a survey on the topic of application-driven network performance strategies. More than 200 executives participated. The survey was focused on polling respondents from large enterprises who were responsible for network administration. 78% of respondents were from organizations that had annual revenues of greater than $1.5 billion and 90% of respondents were network engineers and managers. Learn more about Application-driven Network Performance Management from CA Technologies at http://www.ca.com/anpm

1. Summary Results • February 2014
Application-Driven Network
Performance Strategies

2. Summary Results • February 2014
Program Overview
 In January and February 2014 Gatepoint Research invited selected executives
from the retail, utilities, financial, and healthcare industries to participate in a
survey themed Application-Driven Network Performance Strategies.
 Candidates were invited via email and 200 executives have participated to
date.
 Survey participants were senior technical operations and IT decision makers.
90% were network engineers and managers. The balance were Directors,
VPs, and CxOs.
 Responders overwhelmingly worked for large firms: of the companies
represented by survey participants, 78% had annual revenues of greater than
$1.5 billion.
 100% of responders participated voluntarily; none were engaged using
telemarketing.

3. Summary Results • February 2014
Observations and Conclusions
 Almost two-thirds of responders (62%) reported that their top
priority in network management is solving network and application
performance problems.
 69% experience challenges with sufficient visibility into application
response time.
 Most responders rate their network performance management
capabilities as merely “adequate” in all areas. Of particular concern is
the ability to perform automated investigations into performance
issues, on schedule or on demand - 37% rate their current capability
in this area as inadequate.
 Responders are looking to maximize use of existing infrastructure
assets (65%) and optimize application performance (56%).
 When asked about their buying intentions, 65% report that they are
likely to invest in products that will enhance applications and
response time analysis; 64% would invest in network traffic flow
analysis

4. Summary Results • February 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
In what areas would you like to improve your
current network performance management?
Solving network and application performance problems
faster is the top priority in network management.
34%
52%
55%
62%
0% 10% 20% 30% 40% 50% 60% 70%
Better manage the convergence
of voice, video, and data
Visibility into network and application traffic
to better allocate and prioritize resources
Visibility into application latency (response time)
and behavior as it traverses the networ
Detect, isolate and resolve network and/or
application performance problems faster

5. Summary Results • February 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
What challenges are you experiencing in
managing your network infrastructure?
69% experience challenges with sufficient visibility into
application response time.
14%
37%
39%
57%
61%
69%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Other:
Managing video over IP
Managing voice over IP
Visibility into network traffic flow & bandwidth
consumption
Ensuring optimal application performance
Visibility into application response time (latency)

6. Summary Results • February 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
Which of the following enterprise network equipment vendors
are represented in your network infrastructure?
Cisco dominates in network infrastructure: 94% use
Cisco network equipment.
1%
3%
6%
4%
5%
7%
15%
24%
33%
36%
40%
38%
95%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Enterasys
Extreme
Alcatel-Lucent
NEC
Siemens
Other
Aruba
Brocade
Dell
HP
Juniper
Avaya
Cisco

7. Summary Results • February 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
Which of the following vendors’ network management solutions are you
currently using and what is your satisfaction level?
46% of survey responders use Solarwinds for their network
management. Of those, 39% find it highly satisfactory.
2%
3%
4%
4%
3%
12%
8%
19%
9%
9%
12%
15%
11%
14%
21%
27%
9%
2%
2%
2%
3%
3%
6%
3%
3%
17%
0% 10% 20% 30% 40% 50% 60%
BMC
Nagios
Dell/Quest
Hewlett-Packard
IBM
Riverbed
Microsoft
Solarwinds
Other
Highly Satisfactory Satisfactory Unsatisfactory

8. Summary Results • February 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
How would you assess your network performance
management capabilities in the following areas?
Most responders rate their network performance management capabilities as merely
“adequate” in all areas. Of particular concern is the ability to perform automated
investigations into performance issues on schedule or on demand (36%).
21%
23%
23%
28%
26%
29%
28%
37%
70%
67%
68%
59%
68%
60%
63%
55%
8%
9%
6%
12%
5%
11%
8%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Unified communications multi-vendor support
Detailed breakdown of response time delays
to the network, server and application components
Unified communications medianet support
Anomaly detection and alerting
Visibility into cross-domain performance metrics
Understand the who, what and where of network congestion
Application identification and mapping
Automated investigations into performance
issues on schedule or on-demand
Inadequate Adequate Superior

9. Summary Results • February 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
What capabilities are you likely to invest in to
enhance network performance management?
65% are likely to invest in products that will enhance applications and response time
analysis; 64% in network traffic flow analysis.
52%
60%
60%
64%
65%
0% 10% 20% 30% 40% 50% 60% 70%
Quality of Experience (QoE) monitoring
for VoIP and/or video applications
Integrated views/dashboards/reports
across different performance data domains
Anomaly detection & alerting
Network traffic flow analysis
Application response time analysis

10. Summary Results • February 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
What results/outcomes are you looking to achieve with
your network performance management solution?
Responders are looking to maximize use of existing infrastructure
assets (65%) and optimize application performance (56%)
30%
34%
41%
56%
65%
0% 10% 20% 30% 40% 50% 60% 70%
Make data-driven infrastructure investments to
accommodate planned application and service rollouts
Faster MTTR
Evolve from being the first point of blame to a
provider of actionable performance information
Optimize application performance
Maximize utilization of existing
infrastructure assets

11. Summary Results • February 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
Profile of Responders:
Revenue
78% of the firms represented by responders are in the Fortune 1000.
<$250
million
7%
$250 - 500
million
4%
$500 million -
$1.5 billion
11%
>$1.5 billion
78%

12. Summary Results • February 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
Profile of Responders:
Job Level
Survey responders are technical network engineers and managers.
Network
Engineers &
Managers 90%
CxO, VPs, &
Directors
10%

13. Summary Results • February 2014
For more information visit
www.ca.com/anpm