CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™(TEI) study to examine the potential return on investment (ROI) that enterprises may realize by deploying CA Unified Infrastructure Management (CA UIM). The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA UIM on their organization. This infographic shares a summary of the findings. You can download the full report here https://www.ca.com/us/register/forms/collateral/the-total-economic-impact-of-ca-unified-infrastructure-management-ca-uim.aspx?mrm=425887&cid=GLOB-SMM-ABUS-AAR-000072-00000576

1. $0
$1
$2
$3
$4
$5
$6
$7
Software maintenance fees avoided for retired tools
Labor savings: report
generation
Labor savings : configuring
and deploying probes
Labor savings:
administering monitoring
tools
Labor saving: managing
service desk tickets
Internal labor for maintenance
and management
Software license and
maintenance expense
Benefits
$6.1M
Costs
$1.7M
Professional services
Infrastructure needed to
support UIM deployment
Internal labor for planning
and implementation
MILLIONS
Labor saving: streamlined software release management
Software development
expense for probes
We wish to achieve faster problem resolution times and
improve root-cause analysis.
We need to optimize infrastructure performance and
support, to ensure reliable service delivery.
Minimizing systems monitoring operational expense is
always important to us.
We need to simplify operations by consolidating the
number of monitoring tools being used.
ROI Payback NPV
262% 5 months $4.4M
More importantly, the TEI study quantified specific benefits, costs, and
metrics that matter to customers:
Net Present Value*
THREE YEAR ANALYSIS
The Forrester Total Economic Impact™
of CA Unified Infrastructure
Management
Disclosures
The reader should be aware of the following:
• This document is an abridged version of a full case study: The Total Economic Impact Of CA Unified Infrastructure
Management, November 2015. The document can be found at https://www.ca.com/us/register/forms/collateral/the-total-
economic-impact-of-ca-unified-infrastructure-management-ca-uim.aspx .
• The study was commissioned by CA and delivered by the Forrester Consulting group.
• Forrester makes no assumptions as to the potential return on investment that other organizations will receive.
Please read the full case study for additional disclosures.
TEI Methodology
Total Economic Impact™ (TEI) is a methodology developed by Forrester Research that enhances a company’s technology
decision-making processes and assists vendors in communicating the value proposition of their products and services to
clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both
senior management and other key business stakeholders. The TEI methodology consists of four components to evaluate
investment value: benefits, costs, risks, and flexibility. (forrester.com/marketing/product/consulting/tei.html)
*Values of costs and benefits are representative of a composite organization constructed from aggregated feedback based on
interviews with four CA UIM customers.
Challenges and objectives
Forrester worked with CA to analyze the total economic impact that CA
Unified Infrastructure Management (CA UIM) has on four of its customers,
who shared their business outcomes and objectives:
Summary of benefits
Through interviews and data aggregation, Forrester concluded that CA
UIM has the following financial impact:
CA UIM by the numbers
45%
Reduction in number of service
desk incidents requiring triage.
88%
Reduction in labor effort needed for
software release management.
19 hours
Average number of hours saved for
configuring and deploying a probe.
4 FTEs
Number of FTEs saved for
administering monitoring tools after
deploying CA UIM.